Sony Xperia Z3 / Z3 Compact - Glass Survey - Xperia Z3 Compact General

I've put together a Google forms survey to collect some objective breakage data: Sony Xperia Z3 / Z3 Compact - Glass Survey
Please take some time to complete the survey one time whether you've experienced a breakage or not, it's important to have a complete set of data. You will be able to view the survey results after submitting the form.
Please take the survey a 2nd time ONLY if you have previously completed it to report no damage but now have a damaged screen or back glass and wish to report it. Make sure to properly check Question 2 to indicate a re-take.
Direct link to results summary, just in case you want to check back later: Sony Xperia Z3 / Z3 Compact - Glass Survey Responses
Direct link to results spreadsheet: Sony Xperia Z3 / Z3 Compact - Glass Survey Responses (Spreadsheet)

cschmitt said:
I've put together a Google forms survey to collect some objective breakage data: Sony Xperia Z3 / Z3 Compact - Glass Survey
Please take some time to complete the survey one time whether you've experienced a breakage or not, it's important to have a complete set of data. You will be able to view the survey results after submitting the form.
Direct link to results summary, just in case you want to check back later: Sony Xperia Z3 / Z3 Compact - Glass Survey Responses
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Just filled it in.
Though it would've been useful to include some additional questions, such as the manufacturing week and year, and the part of the serial number that indicates the manufacturing batch.

degraaff said:
Though it would've been useful to include some additional questions, such as the manufacturing week and year, and the part of the serial number that indicates the manufacturing batch..
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Do you know the exact details on how to determine week/year/batch from S/N? I can add those questions, but I don't want to collect S/N's outright.

cschmitt said:
Do you know the exact details on how to determine week/year/batch from S/N? I can add those questions, but I don't want to collect S/N's outright.
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Behind the SIM flap is a plastic information sheet that can be pulled out. The production week and year, for example, are indicated by something like "14W38" (that's what's on mine) which means that my unit was manufactured in the 38th week of 2014. I'm not sure about the serial number though. I just looked and there's no immediate "S/N" indication. However there is a big number after the "CE" sign, for me it says "CE 0682". Maybe that is the number of the production batch?

degraaff said:
Behind the SIM flap ...
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Added year / week and your description of how to find it on info sheet. Reminds me of busting open a fortune cookie.

cschmitt said:
Reminds me of busting open a fortune cookie.
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Yes it kind of does feel like that.

My two cents
Very informative, thank you.
Just know, if you go looking for something, you can find it.
This phone is still new, so for anyone thinking of getting it, don't let the mass post on glass cracks and drm / camera conversation put you off. This phone is big in the game.
At the time of posting, its a resounding majority "No" to broken glass (small sample)

One day into the survey and we have 51 responses. I find the most interesting data to be that 65% do not use a screen protector and 73% do not use a case.

cschmitt said:
One day into the survey and we have 51 responses. I find the most interesting data to be that 65% do not use a screen protector and 73% do not use a case.
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Confirmed! Sony Xperia Z3C users aren't the smartest around! :silly:
What's the percentage of cracked screens?

Dsteppa said:
What's the percentage of cracked screens?
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The sample size is still small, but 6% for front glass, 9% for back glass.
There is one response where both front and back glass cracked.
In all cases no screen protector or case was in use, with the exception of one cracked back glass while using a TPU case.
There's a link to results in the OP.
It would be nice to get several hundred responses for a more accurate picture.

cschmitt said:
It would be nice to get several hundred responses for a more accurate picture.
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Oh yeah, I know don't worry. Just wanted to know the percentage we're at now

Percentages are pretty much useless here because naturally, mainly people with issues come and participate here in the first place. Only Sony or some kind of independent media could give a clue on those percentages.

cschmitt said:
It would be nice to get several hundred responses for a more accurate picture.
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But even then there will be a selection bias - people with glass issues are more likely to find this thread than people who are perfectly happy.

jasestu said:
But even then there will be a selection bias - people with glass issues are more likely to find this thread than people who are perfectly happy.
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Exactly.
Edit: but even if only those with glass issues report at least that does give some idea of the number of users affected.

On the Sony Mobile support forum, there is a post from a person whose Z3C's glass cracked while the phone was laying on a table and playing music. Since I did notice that especially the rear glass vibrates very heavily at higher volumes, I'm wondering if those vibrations could induce cracking in some cases?

How could you think that simply the vibrations generated by the (however minuscule) speakers could crack a sheet of glass, let alone Gorilla/Dragontrail glass? Just check some stress tests to see what kind of forces these types of glass can withstand.
The same strange reports about glass cracking on its own appeared for the LG Optimus G and LG Nexus 4 right after launch and then nothing.

Inginerul said:
How could you think that simply the vibrations generated by the (however minuscule) speakers could crack a sheet of glass, let alone Gorilla/Dragontrail glass? Just check some stress tests to see what kind of forces these types of glass can withstand.
The same strange reports about glass cracking on its own appeared for the LG Optimus G and LG Nexus 4 right after launch and then nothing.
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The rear is not Gorilla Glass nor Dragontrail.
The glass sheets in said stress test videos are usually much thicker than those used on phones.
Strong vibrations can cause a sheet of glass to crack, especially if the glass has a production fault.

degraaff said:
The rear is not Gorilla Glass nor Dragontrail.
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What kind of glass do they put on the back, then?
degraaff said:
The glass sheets in said stress test videos are usually much thicker than those used on phones.
Strong vibrations can cause a sheet of glass to crack, especially if the glass has a production fault.
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The vibrations generated by the very small speakers are not exactly what I would call "strong", much less glass-cracking strong!

Inginerul said:
What kind of glass do they put on the back, then?
The vibrations generated by the very small speakers are not exactly what I would call "strong", much less glass-cracking strong!
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http://talk.sonymobile.com/t5/Xperi...ss-is-on-Xperia-Z3-Compact/m-p/838791#U838791
There is no doubt that the rear uses different glass than the front, since the rear is way more prone to scratching than the front.
The vibrations at high volume are pretty strong in this phone, don't forget you've got two of those speakers. In case of (like I said) faulty glass, they may even be harmful to the glass.

dropped z3c on cement and.....
.....no damage. I watched my 1 day old z3c slide off a laundry pile in my basement onto the cement floor (about 5 foot drop) and no cracks or noticable damage.
However, i just took my xperia z2 out of its protective case to sell it and noticed a crack all the way across the back glass. Ive never dropped that phone and its always been in a high quality case. Im thinking the z2 may uave cracked trying to pry it out of the protective case (which fit very tight).
Just my two cents.

Related

new video (xperia z1 drop test &durability)

http://m.youtube.com/watch?v=PkYlFne52yM
That's some serious guts man
Sent from my C6902 using Tapatalk
Belal94 said:
http://m.youtube.com/watch?v=PkYlFne52yM
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An excellent video for people that want to go 'naked' should watch.
of course a bumper with some sort of protection for the front & rear is the minimum you want to have if you want your phone to look 'good' 6 months or longer.
A bumper is essential as it isn't difficult to scratch the aluminium (keys will do it) or remove the paint off the aluminium.
At least the Z1 only has aluminium trim, something like the HTC one whose back was entirely aluminium would have been a nightmare to keep scratch free. Aluminium scratches even easier than glass.
Wow the screen seems to be very good against scratches
Sent from my Xperia Z1 using Tapatalk
Jiyeon90 said:
Wow the screen seems to be very good against scratches
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Does not mean anything, i've seen similar videos of people doing the same with gorilla glass.
Does gorilla glass get scratched ? ohh yes, will dragontrail get scratched too ? count on it.
See, its not metal rubbing against the glass that is the issue, but sand which can be anywhere and can easily come into contact with the glass at any time or any place. Are you going to verify that every surface you ever place your phone upon is sand free. Nah. Life's too short to worry about it.
What does this video of utmost importance show that the worst poops do not already know about?
What kind of swankpot are those people?
Or am I missing something?
Was watching his other videos where he does a compare with the G2. In the end the score is a tie.
What surprised me is he gave the Z1 the thumbs up on screen over the G2. Why ? because the x-reality engine makes movies or photos more pleasing to the eye. Almost every other reviewer i've seen harps on about viewing angles etc. From comments i've red here people did not seem to rely too much on x-reality as it can be misleading. Looks great on the phone, but not necessarily the same on another screen without x-reality. But the point is x-reality does a little more that others do not and this he notes and gives the Z1 the point for screen.
The next interesting bit is he gives the camera to the G2 but only by a little amount. he says if he went on vacation he'd prefer to take the G2 instead of the Z1 but that's not to say the Z1 does not have a good camera but its not altogether quite there.
Another curious point he mentions about the Z1 in another review is he finds that sometimes stubble on your face can get caught on the Z1 in the gap where the screen meets the frame. He found it curious as that's not happened with any other phone. Anyone that goes around with 5 days beard growth or more want to comment on that ?
One Twelve said:
Another curious point he mentions about the Z1 in another review is he finds that sometimes stubble on your face can get caught on the Z1 in the gap where the screen meets the frame. He found it curious as that's not happened with any other phone. Anyone that goes around with 5 days beard growth or more want to comment on that ?
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I can definitely confirm
Bumper case ordered
Jiyeon90 said:
Wow the screen seems to be very good against scratches
Sent from my Xperia Z1 using Tapatalk
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i know..
it's total bull****... the anti shatter film has 0 scratch resistance
I was so pissed when i realize so many scratches on it.
One Twelve said:
Another curious point he mentions about the Z1 in another review is he finds that sometimes stubble on your face can get caught on the Z1 in the gap where the screen meets the frame. He found it curious as that's not happened with any other phone. Anyone that goes around with 5 days beard growth or more want to comment on that ?
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Yes. I get a free beard trimming with every phone call I make thanks to my lovely Z1. Just have to remember to switch sides each time to keep things symmetrical
orrorin said:
I can definitely confirm
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DeKubus said:
Yes. I get a free beard trimming with every phone call I make thanks to my lovely Z1.
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Damn! two replies within a day. Guess that's a another reason to have a bumper with the Z1
DeKubus said:
Just have to remember to switch sides each time to keep things symmetrical
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iclikio leaders
Damn. Its so scary to drop the phone. And with all the z1 users screen gets cracked when they take it out in their pockets or bags.

Cracked screens on previous Z-series phones

I want to buy the xperia Z3C. it fits all my needs, has an adequate sized screen ,excellent performance, good battery life etc ,etc.
But the previous Sony flagship phones, namely the Z, Z1, Z1C & Z2 have a very serious manufacturing defect - self cracking screens. the glass panes on the front and the back of these phones crack due to overheating (sometimes without overheating). there have been cases where the owners went to bed with their phones on a table and woke up to find that the phone had cracked. the problem seem to lie with the glass and metal construction. due to the waterproof and dustproof construction ,there isn't any proper heat dissipation, and since aluminum and glass react differently to heat, the glass cracks(in some cases even the display below it). Sony continues to deny the defect, usually blaming the user for the cracked glass and the users have to pay for the new screen(~$200-$300)
so back to the Z3 and Z3C, they have the same construction. so I am worried. if i do buy ,then I have to buy the phone unlocked ,which will set me back by $600( I am from India, no contracts here).
So what are your thoughts on this issue, and is there anybody who has faced this issue before?
Ananay Singh said:
I want to buy the xperia Z3C. it fits all my needs, has an adequate sized screen ,excellent performance, good battery life etc ,etc.
But the previous Sony flagship phones, namely the Z, Z1, Z1C & Z2 have a very serious manufacturing defect - self cracking screens. the glass panes on the front and the back of these phones crack due to overheating (sometimes without overheating). there have been cases where the owners went to bed with their phones on a table and woke up to find that the phone had cracked. the problem seem to lie with the glass and metal construction. due to the waterproof and dustproof construction ,there isn't any proper heat dissipation, and since aluminum and glass react differently to heat, the glass cracks(in some cases even the display below it). Sony continues to deny the defect, usually blaming the user for the cracked glass and the users have to pay for the new screen(~$200-$300)
so back to the Z3 and Z3C, they have the same construction. so I am worried. if i do buy ,then I have to buy the phone unlocked ,which will set me back by $600( I am from India, no contracts here).
So what are your thoughts on this issue, and is there anybody who has faced this issue before?
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Coming from the XZ, I know the stories. In my opinion you shouldn't be worried. The chance that a screen cracks without ANY reason is less then 1%, many times something hit people's screen without realizing. In the 1.5 years that I've had my XZ I have dropped my phone (on purpose) many times, without anything happening. People also removed the anti shatter screen, which results into bigger chance that the screen will crack.
I don't blame Sony for giving the fault to the consumer, it's not like Sony doesn't test their products before releasing them. If Sony gave everyone a new phone after they said that it cracked without a reason, guess what everyone would do.... Claim that the screen cracked without a reason just to get a new phone/screen.
(Why do you have to pay 600$ for the phone btw? You can just buy it cheaper at sites like Clove/Handtec and get the same insurances.)
Dsteppa said:
Coming from the XZ, I know the stories. In my opinion you shouldn't be worried. The chance that a screen cracks without ANY reason is less then 1%, many times something hit people's screen without realizing. In the 1.5 years that I've had my XZ I have dropped my phone (on purpose) many times, without anything happening. People also removed the anti shatter screen, which results into bigger chance that the screen will crack.
I don't blame Sony for giving the fault to the consumer, it's not like Sony doesn't test their products before releasing them. If Sony gave everyone a new phone after they said that it cracked without a reason, guess what everyone would do.... Claim that the screen cracked without a reason just to get a new phone/screen.
(Why do you have to pay 600$ for the phone btw? You can just buy it cheaper at sites like Clove/Handtec and get the same insurances.)
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well that's some relief. from what I've heard sony have removed the anti-shatter layer from their new phones. as for paying $600, I don't know whether I'll get warranty on the phone in India, if i buy from handtec or clove
Ananay Singh said:
well that's some relief. from what I've heard sony have removed the anti-shatter layer from their new phones. as for paying $600, I don't know whether I'll get warranty on the phone in India, if i buy from handtec or clove
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You will, but the two year warranty will remain in the UK. In other words, if something goes wrong, you have to send it back to them to take a look at and repair Made sure I checked that, as this is my first online purchase of a mobile phone
matapo said:
You will, but the two year warranty will remain in the UK. In other words, if something goes wrong, you have to send it back to them to take a look at and repair Made sure I checked that, as this is my first online purchase of a mobile phone
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Yeah that's right. It's also my international perchance when it comes to phones, but from what I've understood that if there is something actually wrong with the phone, you'll only have to pay the shipping costs and of course not the repair costs. Unless it was your fault.
matapo said:
You will, but the two year warranty will remain in the UK. In other words, if something goes wrong, you have to send it back to them to take a look at and repair Made sure I checked that, as this is my first online purchase of a mobile phone
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I always buy my Sony phones outside the US, have had warranty covered in US every time I needed to.
Sent from my C5502 using Tapatalk
I just got a crack on my new Z3 Compact front screen without any reason. No drops or impacts.
I have case and screen protectors on the phone.
Ah sony ..... Some things do not change
Bialynia said:
I always buy my Sony phones outside the US, have had warranty covered in US every time I needed to.
Sent from my C5502 using Tapatalk
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That's good to know.
demon_xxi said:
I just got a crack on my new Z3 Compact front screen without any reason. No drops or impacts.
I have case and screen protectors on the phone.
Ah sony ..... Some things do not change
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Do you play games or run apps that are processor intensive? Did you set the phone down on a cool flat surface such as a glass table or kitchen counter after using it? - This was a big issue for Nexus 4 back glass. Cold surface + warm phone = cracked backs
Too bad... I am afraid the beaking glass will break the deal for me. Wanted this Z3c pretty bad
DrPanz said:
Too bad... I am afraid the beaking glass will break the deal for me. Wanted this Z3c pretty bad
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I was really close to pulling the trigger on one from Clove to USA and even called to have them do a pre-check on phone before sending to me so I can be sure to get a good set of speakers, no dead pixels etc. they charge about $ 30 for this service
Now,I am on hold on Z3 C .
IF I can put screen protectors tempered glass front and back and put it in a really
good case-will I be able to use it in an active lifestyle in front pocket for a year or so...and be reasonably certain no broken screen.?
There was no cold and hot involved with my phone. It was maximum in my jacket pocket. Really no abuse or other non standard use.
Also I think tempered glass would not help in this case. The glass would break under it as well.
I am hoping to get it fixed cause I want this phone badly. It is the only one I like now for features/form factor ratio.
I wish they get a root soon too. Would like to see MIUI on this phone.
dropped z3c several times. hasn't cracked.
demon_xxi said:
I just got a crack on my new Z3 Compact front screen without any reason. No drops or impacts.
I have case and screen protectors on the phone.
Ah sony ..... Some things do not change
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Picture please? :good::good:
Yeah, please upload the picture.
My $0.02... I have a Z1C that developed a severe set of cracks. Until reading this thread, I had a suspicion that it "happened on its own" but couldn't really believe it; so I attributed it to some unknown abuse on my part. I'm still skeptical, but I'm confident no outside force hit the screen so I'm tending to believe it was a case of spontaneous cracking (perhaps due to heat?).
It's off to Sony USA for evaluation. I'll be pleasantly surprised and impressed with Sony if they cover it under warranty. One other note: I purchased it from Clove UK, but Sony USA had it in their database and offered no protest.
Whether warrantied or not, I am disappointed by their repair policy. It would be nice to cross-ship a replacement so I am not un-phoned for two weeks, but, alas, no. So, I pulled the trigger on a Z3C (which normally would not be compelling enough for me to upgrade) which should be here Monday. And I'll pass the repaired Z1C on to one of the kids.
I've had the Z1 for about a year. It's fallen a number of times from 4 feet or so on to a ceramic tile floor. I've got a Devilcase aluminum bumper on the phone. The corners of the Devilcase are all dented and chewed up, but there are no cracks in the glass. I just got the Z3 compact, and I'm hoping for as good of luck with it.
less than a week
So I've had my new shiny Z3 less than a week and have a hairline crack all the way across the top right hand corner of the screen and the touch does not work above the crack, no abuse, I don't keep it in a pocket it could be sat on in, it was fine in the morning when I was killing time before work playing games, on the desk next to me all day at work and then when I went to look at it when I finished it has this mystery crack.
I'm sending to Sony under the warranty to see if they will repair this obvious design defect as some of my research on the net suggests they will and will update this thread with the result
Definitely enough reports of this to be concerning....
Sent from my D5803
I too want it badly
Ananay Singh said:
I want to buy the xperia Z3C. it fits all my needs, has an adequate sized screen ,excellent performance, good battery life etc ,etc.
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demon_xxi said:
I just got a crack on my new Z3 Compact front screen without any reason. No drops or impacts.
I have case and screen protectors on the phone.
Ah sony ..... Some things do not change
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Click to collapse
I too want this phone and it is available (cheapest) in ebay India for around 38k, but now incidents of self cracked screens are troubling me!

Sony loves it's glass design as do we, but This is how to do Glass Sony!

http://youtu.be/aTpFTifoMks
Woza72 said:
http://youtu.be/aTpFTifoMks
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I'd choose a Sony over that every single time!
Where is the glass part of the phone btw? This phone is just like all the others, while Sony has a back and front plate made out of glass.
that's one chunky
Dsteppa said:
I'd choose a Sony over that every single time!
Where is the glass part of the phone btw? This phone is just like all the others, while Sony has a back and front plate made out of glass.
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Did you watch the video with your eyes open?
One side of every mobile phone made, is glass, you know, so you can see through it to the information on the display! It would be quite problematic if they placed a plastic, rubber or metal casing over the phones actual lcd display as you would not be able to interact with its touch capabilities nor would you be able to see the screen!
My post is only talking purely about the glass.
I have a z3 compact and love it. However the glass is not resilient enough.
Imagine if on the iteration of the z4 Sony used this glass, front and back, then just increased the thickness of the nylon corners by 1-2mm so that when placed flat on a surface this was the only part that touched.
Close to perfection! Naked phone all day everyday ☺
That's one chunky and ugly phone! But at least I'd trust the glass more than I do the Z3c's
Funny thing is, many people's iPhones, Xperias, Galaxies etc. end up looking just as chunky and ugly when wrapped with big ol' cases for protection :laugh:
Woza72 said:
Did you watch the video with your eyes open?
One side of every mobile phone made, is glass, you know, so you can see through it to the information on the display! It would be quite problematic if they placed a plastic, rubber or metal casing over the phones actual lcd display as you would not be able to interact with its touch capabilities nor would you be able to see the screen!
My post is only talking purely about the glass.
I have a z3 compact and love it. However the glass is not resilient enough.
Imagine if on the iteration of the z4 Sony used this glass, front and back, then just increased the thickness of the nylon corners by 1-2mm so that when placed flat on a surface this was the only part that touched.
Close to perfection! Naked phone all day everyday ☺
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It was 5am when I watched the video. Anyways... What I meant was, Sony has one front and rear glass body, while that phone has only the front part that's made out of glass, that's why I said that the phone is similar to other phones out there. The rear of the phone you linked takes most of the impact when the phone falls. Glass can take less hits (Sony front and rear)
In the end it doesn't matter if the phone is shatterproof/breakproof/waterproof. It's proof until a certain point.
It really doesn't matter if the/a phone is made out of diamonds, it will never be indestructible.
Sent from my C6603
Dsteppa said:
It was 5am when I watched the video. Anyways... What I meant was, Sony has one front and rear glass body, while that phone has only the front part that's made out of glass, that's why I said that the phone is similar to other phones out there. The rear of the phone you linked takes most of the impact when the phone falls. Glass can take less hits (Sony front and rear)
In the end it doesn't matter if the phone is shatterproof/breakproof/waterproof. It's proof until a certain point.
It really doesn't matter if the/a phone is made out of diamonds, it will never be indestructible.
Sent from my C6603
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Sometimes I don't know why I bother, some people just look for the black clouds in everything!
Woza72 said:
Sometimes I don't know why I bother, some people just look for the black clouds in everything!
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Exactly! Hence the title of this topic. This is a Sony section, I don't see what you can/want to reach by posting such a video here.
Sent from my C6603
I
Dsteppa said:
Exactly! Hence the title of this topic. This is a Sony section, I don't see what you can/want to reach by posting such a video here.
Sent from my C6603
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OMG here come the clouds!
I actually get what you mean, and it would certainly be nice seeing something like that on a smartphone with 2 glass sides, but it would be really expensive. The off-contract price for Z3 Compact is already $500+, if both sides had a sapphire glass it would cost $700 or most likely more (especially since Sony does not produce their own sapphire glass). And the sapphire glass, while scratch-proof, can still break during certain impacts, as the video has shown. I'd rather see Sony use a better quality glass - not a sapphire but something which doesn't crack during normal usage, like some Z3C's currently do
This thread is pointless.
A Phone with sapphire front and backpanel, as thin as the Z3, would be way more prone to cracking. While sapphire is much more scratch resistant it's also more brittle. Harder = more brittle. So what exactly is the point of this thread?
A bulky phone with a rugged design and built in bumper is stronger than a thin phone without all these rugged reinforcements? Who could have expected that? :cyclops:
Thanks, exactly what I just wanted to say. And the fact that the phone is so bulky is one reason they can use sapphire glass at all.
Apple invested hundreds of millions of dollars in sapphire, and still the iPhone 6 doesn't use it. Guess why.
http://time.com/3377972/why-apple-didnt-use-sapphire-iphone-screens/
Iruwen said:
Thanks, exactly what I just wanted to say. And the fact that the phone is so bulky is one reason they can use sapphire glass at all.
Apple invested hundreds of millions of dollars in sapphire, and still the iPhone 6 doesn't use it. Guess why.
http://time.com/3377972/why-apple-didnt-use-sapphire-iphone-screens/
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Sorry to bring some rays of bright, ambitious, product design ideas to the forum!
The whole idea of my thread was to highlight the possibility of better glass for Sony. I for one am not so concerned about shock/impact resilence as I have never been so clumsy as to drop a phone. However to have a screen that remains scratch free for its intended life span? Well I would pay an extra $50 for that! Additionally like I said, if they redesigned the phone frame/bumper most of the shock due to a drop would not transmit to the screen.
In closing, it's hilarious how those of you who posted negative , inflammatory comments on the pointlessness of this thread.
It was obviously meaningful enough for you to waste your petty time, energy and minds on!
What a waste of internet space this thread is.
Sent from my D5803 using XDA Free mobile app
When people think they're smarter than multi-billion dollar companies they either have a good reason or they didn't check the facts.
pipspeak said:
That's one chunky and ugly phone! But at least I'd trust the glass more than I do the Z3c's
Funny thing is, many people's iPhones, Xperias, Galaxies etc. end up looking just as chunky and ugly when wrapped with big ol' cases for protection :laugh:
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Ahh some refreshing, intelligent and insightful comments.
Thankyou for your time and thoughts ☺
AlexusJ said:
I actually get what you mean, and it would certainly be nice seeing something like that on a smartphone with 2 glass sides, but it would be really expensive. The off-contract price for Z3 Compact is already $500+, if both sides had a sapphire glass it would cost $700 or most likely more (especially since Sony does not produce their own sapphire glass). And the sapphire glass, while scratch-proof, can still break during certain impacts, as the video has shown. I'd rather see Sony use a better quality glass - not a sapphire but something which doesn't crack during normal usage, like some Z3C's currently do
Click to expand...
Click to collapse
Ahh another bright light, who reads a post, understand it's intend purpose and respectfully identified both sides of their opinion.
Good day to you sir ☺
Any type of Sapphire screen would have made the Z3 thicker. Additionally it would have required a total redesign to compensate for the sapphire brittleness.
So again, what is your point? A mistery phone from Sony designed around a sapphire screen? Then this thread should go in the general Sony section.
OP's too butthurt to listen to actual arguments I'm afraid.
Useless thread is useless.
Thread closed.

First cracked back panel

It seems there is no end to the z5 misfortunes. For me, it's like 5 min I decide to order the compact, then I read another piece of bad news. Then I think it can't be that bad and what other choice of compact waterproof phone do I have, then I read another piece of bad news, and so on. Anyway, Verge reports a cracked back panel. Looks just like my z3 compact.
www.theverge.com/2015/10/8/9480135/sony-xperia-z5-broken-glass-back
Sent from my D5803 using XDA Free mobile app
The Z5C doesn't have a glass back, so happy days.
radjad said:
The Z5C doesn't have a glass back, so happy days.
Click to expand...
Click to collapse
Yes it does, frosted glass.
Both sides need to have plastic or temped protection cover
㊙Send from somewhere on the earth™ ?
Its normal you hear all this negative stuff because first thing that people do is when they find something negative and see if the problem can be fixed. When the phone is working fine those people dont care to write a topic or comment.
RiTCHiE007 said:
Its normal you hear all this negative stuff because first thing that people do is when they find something negative and see if the problem can be fixed. When the phone is working fine those people dont care to write a topic or comment.
Click to expand...
Click to collapse
That's very true but it also doesn't mean that it is not happening often. There were lots of reports with the z3 series. I was hoping that this spontaneous crack issue would be solved
Sent from my D5803 using XDA Free mobile app
Although in this case it is unclear if it was spontaneous or not. He reports that he has an iPhone dock with metal edges on his desk and wonders if the phone might have landed partly on it at a bad angle.
Mind, cracks should still not happen even under such conditions. But it is something different than cracking on its own - this you can at least try to prevent by being careful and/or using a case.
O course, IMO a glass back is still a workbook example of form over function. I much much rather have a "non-premium" plastic back and not having to worry about the back side breaking than the reverse situation.
Psykhe said:
Although in this case it is unclear if it was spontaneous or not. He reports that he has an iPhone dock with metal edges on his desk and wonders if the phone might have landed partly on it at a bad angle.
Mind, cracks should still not happen even under such conditions. But it is something different than cracking on its own - this you can at least try to prevent by being careful and/or using a case.
O course, IMO a glass back is still a workbook example of form over function. I much much rather have a "non-premium" plastic back and not having to worry about the back side breaking than the reverse situation.
Click to expand...
Click to collapse
Yea dont know why they like to bash on sony while it could be a user that doesn't know his stuff. We all know them people at the verge are never happy with a phone unless its a iphone.
well, we had bend gate with an iphone and we have glass gate with z5c - its food for haters
RiTCHiE007 said:
Yea dont know why they like to bash on sony while it could be a user that doesn't know his stuff. We all know them people at the verge are never happy with a phone unless its a iphone.
Click to expand...
Click to collapse
Or it could be a real issue. It certainly was with the Z3c. I quite often do not agree with the reviews on verge, but automatically disqualifying something because it is posted on that site is a bit too much like fanboyism for me.
Also, someone who is "putting a phone on a table so it accidentally lands at a bad angle on another object" is for me very much not "a user that doesn't know his stuff". Sorry, but a phone which cannot take *that* without getting damaged simply has a design error.
Lets wait an see. It could be an isolated incident or it could be like with its predecessor something relatively common. I for my part will wait till at least Christmas before I but a Z5c. I really want for it to succeed - because if it doesn't we can probably say goodbye to any good android phones sub-5" - but I won't buy it if I have to be afraid it gets damaged each time I do not handle it with kids gloves.
I'm definitely a Sony Xperia fan boy. I love the compacts. I wish they would make compact waterproof phones forever. But even I confess the z3 compact cracked back panel was not just a Crackgate. It was very much real. I really hope it won't be an issue for my soon to order z5 compact.
Sent from my D5803 using XDA Free mobile app
tudork said:
I'm definitely a Sony Xperia fan boy. I love the compacts. I wish they would make compact waterproof phones forever. But even I confess the z3 compact cracked back panel was not just a Crackgate. It was very much real. I really hope it won't be an issue for my soon to order z5 compact.
Sent from my D5803 using XDA Free mobile app
Click to expand...
Click to collapse
new one still seem waterproof
https://www.youtube.com/watch?v=0X2jSk_5uKY
https://www.youtube.com/watch?v=yEpNfOZ_vx4
And i got my z5c today to replace my z3c and i love it! The fingerprint scanner is such a win!
Well I just absolutely annihilated the backing on my two week old z5c.
Carrying boxes, slipped from thigh height onto cement and now looks like a bomb site.
Spiderweb cracks across half the back, glass splinters coming out everywhere.
I know concrete = bad but at least my RAZR m I'm writing from survived that for over a year, including concrete drops, before I put a case on it.
But Christ that back glass is anything but tough.
For the love of god either have insurance or put a case on it. This phone is slippery in any circumstance and one hard surface will ruin your day.
Hoping Sony will be helpful with repairs when I call tomorrow.
Love my phone, hate that they made it this fragile
_Aj_ said:
Well I just absolutely annihilated the backing on my two week old z5c.
Carrying boxes, slipped from thigh height onto cement and now looks like a bomb site.
Spiderweb cracks across half the back, glass splinters coming out everywhere.
I know concrete = bad but at least my RAZR m I'm writing from survived that for over a year, including concrete drops, before I put a case on it.
But Christ that back glass is anything but tough.
For the love of god either have insurance or put a case on it. This phone is slippery in any circumstance and one hard surface will ruin your day.
Hoping Sony will be helpful with repairs when I call tomorrow.
Love my phone, hate that they made it this fragile
Click to expand...
Click to collapse
be happy its just the back tho because the back is easy to replace.
My z5c back just broke.
Took it in my hand. Did nothing.
Heard a click and there it was.
The upside of glass its alot more scratch resistance from plastic even from aluminium
the down side is more sensitive to high heat\cold changes and hits can stutter it more easily
i'vgot silicon case
Well, my Z5C back glass is now a spiderweb of shattered lines. Questions:
1. Where exactly can I get my hands on the original Sony back cover? Even though I am willing to pay Sony in the US to have it replaced, they are telling me they don't have availability to perform out-of-warranty work. They'll call me when they have availability. (Huh?!?)
2. Is the glass back itself part of the waterproofing membrane? When I watched the tear down video of the Z5C, it appears that there is a plastic membrane on the inside surface of the glass back. My basic inquiry is if the shattered back glass in itself renders the phone non-waterproof, or if it is still waterproof?
Thanks!
StHalcyon said:
Well, my Z5C back glass is now a spiderweb of shattered lines. Questions:
1. Where exactly can I get my hands on the original Sony back cover? Even though I am willing to pay Sony in the US to have it replaced, they are telling me they don't have availability to perform out-of-warranty work. They'll call me when they have availability. (Huh?!?)
2. Is the glass back itself part of the waterproofing membrane? When I watched the tear down video of the Z5C, it appears that there is a plastic membrane on the inside surface of the glass back. My basic inquiry is if the shattered back glass in itself renders the phone non-waterproof, or if it is still waterproof?
Thanks!
Click to expand...
Click to collapse
1. Try Ebay. In europe they are around 10€, much cheaper if you order them from china, however i don't think they are all original. Look for the SONY logo in the middle of the glas.
2. I would say yes. The membrane you saw is probably the adhesive of the back panel https://www.ifixit.com/Store/Parts/Sony-Xperia-Z5-Compact-Back-Cover-Adhesive/IF312-102 if the glas is broken inside the adhesive it should be no more waterproof.
However you can test it by yourself:
http://forum.xda-developers.com/z5-compact/general/water-resistant-waterproofing-testing-t3463969
Gewiz said:
1. Try Ebay. In europe they are around 10€, much cheaper if you order them from china, however i don't think they are all original. Look for the SONY logo in the middle of the glas.
2. I would say yes. The membrane you saw is probably the adhesive of the back panel https://www.ifixit.com/Store/Parts/Sony-Xperia-Z5-Compact-Back-Cover-Adhesive/IF312-102 if the glas is broken inside the adhesive it should be no more waterproof.
However you can test it by yourself:
http://forum.xda-developers.com/z5-compact/general/water-resistant-waterproofing-testing-t3463969
Click to expand...
Click to collapse
Thanks, but I am afraid to order from eBay, because based on seller reviews, there were many people complaining that they either did not get the item after purchase, or the NFC won't work. Many of the sellers blur/censor out the Sony mark. Not quite sure why, but it makes me think that these are not original items.
StHalcyon said:
Thanks, but I am afraid to order from eBay, because based on seller reviews, there were many people complaining that they either did not get the item after purchase, or the NFC won't work. Many of the sellers blur/censor out the Sony mark. Not quite sure why, but it makes me think that these are not original items.
Click to expand...
Click to collapse
Never had problems on ebay, sometimes on aliexpress. But till now, everytime when the order didn't arrive, i got a full refund without any problem. So i think it worth a try.
Of course when a seller blur out the logo its normally a bad sign and i would look for another dealer.

Drop/Scratch test not looking to favorable

I've watched about 3-4 Scratch/Drop tests since the Note 20 Ultra released and everyone has been pretty bad so far. Micro Scratches galore and major screen breakage. Looks like the new Gorilla Glass isn't all its cracked up to be. Its actually pretty disappointing.
If someone is going to carry this phone around without any protection: May God have mercy on your soul.
thedarkness37 said:
If someone is going to carry this phone around without any protection: May God have mercy on your soul.
Click to expand...
Click to collapse
I'm not, I got a case before mine even arrived. I'm just saying for how much they touted this new glass its not living up to the hype.
It's glass... Glass does what glass will do....
Not sure what you watched but the one I saw dropped 10 times from about 5-6 feet on the front without a single break. Small breakage on the back from a back drop.
This drop test video seems to disagree with you:
https://www.youtube.com/watch?v=p6OcmT18R-I
Link575 said:
Not sure what you watched but the one I saw dropped 10 times from about 5-6 feet on the front without a single break. Small breakage on the back from a back drop.
Click to expand...
Click to collapse
I watched these:
Corning says the phone will survive a 2 meter drop. That is 6 feet. These phones are starting to crack at 3 feet.
https://www.youtube.com/watch?v=rp9Ehqb_dGo
https://www.youtube.com/watch?v=VLWOlVqvigU
https://www.youtube.com/watch?v=p6OcmT18R-I
howie411 said:
I watched these:
Corning says the phone will survive a 2 meter drop. That is 6 feet. These phones are starting to crack at 3 feet.
Click to expand...
Click to collapse
You have to consider when corning says that they are talking about a flat piece of glass....now when samsung curves it and probably makes it thinner than the testing glass it goes back to the same durability as previous GG6 phones....I'm waiting to see some durability tests on the regular flat screen note20 but seems no one is (understandably) buying those.
These "tests" are no very realistic.
Imagine if a car magazine bought a new Ferrari and decided to test it by driving 100 mph down railroad tracks or in a corn field!
Want a realistic test especially for a woman? Put the phone in a big purse fall of crap they typically have, place in a paint can shaker for 1 hour. That would simulate a week's worth of wear?!
The majority of users have a case. Even a thin one increases survivability of drops enormously. Except cases with little "raisivity", the rim over the edge, on direct drops to macadam parking lots and such.
howie411 said:
I've watched about 3-4 Scratch/Drop tests since the Note 20 Ultra released and everyone has been pretty bad so far. Micro Scratches galore and major screen breakage. Looks like the new Gorilla Glass isn't all its cracked up to be. Its actually pretty disappointing.
Click to expand...
Click to collapse
I dont trust a 1300 purchase to hype. They are never gonna drop a glass solution that will make me okay with leaving my phone completely naked.
---------- Post added at 10:28 PM ---------- Previous post was at 10:26 PM ----------
seczdbz said:
You have to consider when corning says that they are talking about a flat piece of glass....now when samsung curves it and probably makes it thinner than the testing glass it goes back to the same durability as previous GG6 phones....I'm waiting to see some durability tests on the regular flat screen note20 but seems no one is (understandably) buying those.
Click to expand...
Click to collapse
I find it hard to believe they don't test the glass ON the device.
pcriz said:
I dont trust a 1300 purchase to hype. They are never gonna drop a glass solution that will make me okay with leaving my phone completely naked.
---------- Post added at 10:28 PM ---------- Previous post was at 10:26 PM ----------
I find it hard to believe they don't test the glass ON the device.
Click to expand...
Click to collapse
I was talking about corning themselves. When they are testing/showing the strength of the new glass it is a just a flat piece of glass.
seczdbz said:
I was talking about corning themselves. When they are testing/showing the strength of the new glass it is a just a flat piece of glass.
Click to expand...
Click to collapse
I'm talking about Corning as well. They have a partnership with Samsung and a few others. They manufacture the glass for Samsung. I still find it a reach to think they are testing a flat piece of glass in a vacuum and not in the shape of the final product attached to at least a dummy device that represents the final product.
This is my opinion but I'm curious if you have a source on such a definite statement of how they test their product.
pcriz said:
I'm talking about Corning as well. They have a partnership with Samsung and a few others. They manufacture the glass for Samsung. I still find it a reach to think they are testing a flat piece of glass in a vacuum and not in the shape of the final product attached to at least a dummy device that represents the final product.
This is my opinion but I'm curious if you have a source on such a definite statement of how they test their product.
Click to expand...
Click to collapse
It's the same concept of how samsung makes display panels for so many other phones but once that other phone maker gets the samsung panel they calibrate it to their own specs...I can't post any links yet but if you just search gorilla glass victus on YouTube there are videos showing them testing the glass...the dummy phone they test has a flat display and some other tests are just a piece of flat glass itself.
seczdbz said:
It's the same concept of how samsung makes display panels for so many other phones but once that other phone maker gets the samsung panel they calibrate it to their own specs...I can't post any links yet but if you just search gorilla glass victus on YouTube there are videos showing them testing the glass...the dummy phone they test has a flat display and some other tests are just a piece of flat glass itself.
Click to expand...
Click to collapse
Umm okay. A display panel that produces different results based on the driver's attached to it is not at all an analogy for a single piece of glass.
Also the videos you are talking about are for an iteration of their glass. They are advertising a product that could be used by anyone willing to pay for it. The fact that their promo videos for it show flat panels is only proof that most devices people imagine will be flat.
Samsung doesn't make gorilla glass. Every glass panel Corning makes for various customers is made in Harrodsburg Kentucky. They hold patents for their glass, you mean that is handed over to the individual OEMs to do with it what they will?
I'll just agree to disagree. Samsung doesn't get a recipe for the glass and just does what they want. And if corning is cutting corners between flat panels and curved just to make numbers that's neither here nor their for the consumer. Samsung is a large advertising medium for them, so delivering a subpar version of the glass to one of it's biggest avenues for getting it's name out there would be kind of silly.
I guess I don't get your point, is Samsung taking a good product and making it worse? Is this a defense of corning?
In my eye glass is glass, even the Jerry Rig video shows it's marginally more durable at best compared to GG6 last year's model.
It's all hype and marketing.
pcriz said:
Umm okay. A display panel that produces different results based on the driver's attached to it is not at all an analogy for a single piece of glass.
Also the videos you are talking about are for an iteration of their glass. They are advertising a product that could be used by anyone willing to pay for it. The fact that their promo videos for it show flat panels is only proof that most devices people imagine will be flat.
Samsung doesn't make gorilla glass. Every glass panel Corning makes for various customers is made in Harrodsburg Kentucky. They hold patents for their glass, you mean that is handed over to the individual OEMs to do with it what they will?
I'll just agree to disagree. Samsung doesn't get a recipe for the glass and just does what they want. And if corning is cutting corners between flat panels and curved just to make numbers that's neither here nor their for the consumer. Samsung is a large advertising medium for them, so delivering a subpar version of the glass to one of it's biggest avenues for getting it's name out there would be kind of silly.
I guess I don't get your point, is Samsung taking a good product and making it worse? Is this a defense of corning?
In my eye glass is glass, even the Jerry Rig video shows it's marginally more durable at best compared to GG6 last year's model.
It's all hype and marketing.
Click to expand...
Click to collapse
I agree with you that in the end its all just hype and marketing. It's glass and it will still break and scratch.
thedarkness37 said:
If someone is going to carry this phone around without any protection: May God have mercy on your soul.
Click to expand...
Click to collapse
I just put a skin on the back, that's it. I cannot stand cases. I like to feel the glass n metal of the phone. No some £10 plastic case. Yuk.
pcriz said:
I dont trust a 1300 purchase to hype. They are never gonna drop a glass solution that will make me okay with leaving my phone completely naked.
---------- Post added at 10:28 PM ---------- Previous post was at 10:26 PM ----------
I find it hard to believe they don't test the glass ON the device.
Click to expand...
Click to collapse
Corning is not going to grab every different type of phone whose manufacturer purchased their glass and perform some sort of drop test. They make their sheet if glass and run it through its paces. After it's been altered to suit OEM needs, it's up to that party to come up with their own claims.
chetly968 said:
Corning is not going to grab every different type of phone whose manufacturer purchased their glass and perform some sort of drop test. They make their sheet if glass and run it through its paces. After it's been altered to suit OEM needs, it's up to that party to come up with their own claims.
Click to expand...
Click to collapse
I didn't they say would. They will test the panels. Probably do batch tests because they make so many. They make the glass. Of course they are testing the glass. I didn't say they were individually putting each panel they produce into a phone to check but to assume they don't do form fit checks would be strange.
They make every panel of glass in house. The claims of durability are theirs. Cornings.
Just want to leave my actual experience with the phone, on my last 7 days of use since I got it.
I'm using it with a slim TPU case, bare screen. Extra careful handling, no mixing with objects in the pocket, no accidents whatsoever.
After 5-6 days of use, I can already see some light marks/scratches, specially across the top border of the screen.
They are not visible most of the time, but they appear once you hit it with light on a certain angle, and they annoy me as hell.
As some other user told me here on XDA, it's likely due to microparticles living on my pocket, that end up creating this "misterious" scratches at some point.
This is specially relevant on this N20 Ultra, because of its huge size and its difficulty fitting on any pocket whatsoever.
And this has happened to me with my last 5-6 Galaxy phones (S20+, Note10+, S10+, etc), with their so-called "Gorilla" glasses.
So no it's not scratch resistant, certainly not a bit more than most of the previous generations. Not sure about crack resistance though, but I'd rather not test that myself.
rodrigofd said:
So no it's not scratch resistant, certainly not a bit more than most of the previous generations. Not sure about crack resistance though, but I'd rather not test that myself.
Click to expand...
Click to collapse
I've always liked to point out that a lot of their focus is on shatter resistance. And unless they managed to magically change the laws of physics, the easiest way to avoid shattering glass is to make it "softer" this means the hardness is lowered so its less brittle. Problem is, thinking of it simply based on hardness and softness, softer glass scratches. Its why products like whitestone are so brittle, their hardness is higher.
Its not the worse trade off but like you said. Scratches are annoying.
Personally I ignore anything about gorilla glass. Unless they put a warranty against it, I'm gonna take measures to protect my investment.

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