Back cover came damaged - Verizon Galaxy S 5 Q&A, Help & Troubleshooting

When I received my S5 I noticed that the back cover came damaged. It has a bend on the bottom edge and a pinched edge on the side. I called Verizon and they said all they can do is send me a like new phone. Samsung said that the back cover isn't covered in the warranty and I have to wait till they start selling back covers and purchase one myself. I tried to talk to someone higher up but was told no one was available.
Is there anything else I can do just to get a replacement cover? I don't want to get a like new phone because even though it can't be used for long anything can happen in a short time.
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Sent from my SM-G900V using XDA Free mobile app

I mean, it's just a back cover...
Sent from my SM-G900V using XDA Free mobile app

Dennisg34 said:
I mean, it's just a back cover...
Sent from my SM-G900V using XDA Free mobile app
Click to expand...
Click to collapse
I mean, it's just a $600 phone.
I can deal with it, but it would be nice to have it be right for the amount of money they cost.
Sent from my SM-G900V using XDA Free mobile app

Mr. bird said:
I mean, it's just a $600 phone.
I can deal with it, but it would be nice to have it be right for the amount of money they cost.
Sent from my SM-G900V using XDA Free mobile app
Click to expand...
Click to collapse
Honestly, if it were me, and Verizon just told me to basically go screw myself after having received a damaged phone, I would return it and take my business elsewhere. They clearly don't value you as a customer.

Mr. bird said:
I mean, it's just a $600 phone.
I can deal with it, but it would be nice to have it be right for the amount of money they cost.
Sent from my SM-G900V using XDA Free mobile app
Click to expand...
Click to collapse
Yeah I understand that, but how much will it affect your phone?
Sent from my SM-G900V using XDA Free mobile app
---------- Post added at 01:02 PM ---------- Previous post was at 01:00 PM ----------
BeefJerky9 said:
Honestly, if it were me, and Verizon just told me to basically go screw myself after having received a damaged phone, I would return it and take my business elsewhere. They clearly don't value you as a customer.
Click to expand...
Click to collapse
They did the same thing to me last year with my s4 when I received it and there was some error with the phone itself that had no fix and they were going to send me a refurbished phone and I flipped out so bad saying why should I get a used phone when I paid money for a new one? Using lots of expletive words, and they just basically laugh and smile it off. Price we have to pay for best service
Sent from my SM-G900V using XDA Free mobile app

BeefJerky9 said:
Honestly, if it were me, and Verizon just told me to basically go screw myself after having received a damaged phone, I would return it and take my business elsewhere. They clearly don't value you as a customer.
Click to expand...
Click to collapse
I just switched back to Verizon from Tmobile because verizon is the only one that has good service where I live and all carriers will do the same. They can't get just the cover and they all will give a refurbished instead of new. Samsung themselves pretty much told me to go f myself..
Dennisg34 said:
Yeah I understand that, but how much will it affect your phone?
Sent from my SM-G900V using XDA Free mobile app
---------- Post added at 01:02 PM ---------- Previous post was at 01:00 PM ----------
They did the same thing to me last year with my s4 when I received it and there was some error with the phone itself that had no fix and they were going to send me a refurbished phone and I flipped out so bad saying why should I get a used phone when I paid money for a new one? Using lots of expletive words, and they just basically laugh and smile it off. Price we have to pay for best service
Sent from my SM-G900V using XDA Free mobile app
Click to expand...
Click to collapse
It doesn't effect the phone and I keep it in a case. It's the principal. Paying that much money you should get a good phone.
Sent from my SM-G900V using Tapatalk

Return. Buy a new one.
Sent from my SM-N900V using Tapatalk

haza12d said:
Return. Buy a new one.
Sent from my SM-N900V using Tapatalk
Click to expand...
Click to collapse
Don't they charge a restocking fee?
Sent from my SM-G900V using XDA Free mobile app

I don't think so if the phone is defective. Are you within the 14 day return period?
Sent from my SM-N900V using Tapatalk

Just asking if can be replaced?

I understand as well that you paid a large amount and expect it to be in great condition but since being pretty much screwed by vzw you have these option
return it and get a new one.
get the like new phone and hope it comes with a cover, keep the cover and send the like new phone back.
buy a phone protector/case. I have the otterbox commuter, covers the phone, protects it well and not big of a case as I imagined.
wait for oem covers or replacement covers pop up on sale.
get the oem samsung cover with the screen flip folio thing.
or trade with some body that wont mind.
goodluck
edit: they have quite a few oem covers on ebay

the258 said:
I understand as well that you paid a large amount and expect it to be in great condition but since being pretty much screwed by vzw you have these option
return it and get a new one.
get the like new phone and hope it comes with a cover, keep the cover and send the like new phone back.
buy a phone protector/case. I have the otterbox commuter, covers the phone, protects it well and not big of a case as I imagined.
wait for oem covers or replacement covers pop up on sale.
get the oem samsung cover with the screen flip folio thing.
or trade with some body that wont mind.
goodluck
edit: they have quite a few oem covers on ebay
Click to expand...
Click to collapse
I was told if I return the phone I have to pay a restocking fee. I'm gonna go down to the store and talk to the person that ordered it for me. See what they say. I have a case on it and I am on the edge program so I do have to worry about selling the phone. If I can't get a replacement back cover, it's not the end of the world. I just think it should be right and it should be a problem getting it replaced.
Sent from my SM-G900V using XDA Free mobile app

Mr. bird said:
I was told if I return the phone I have to pay a restocking fee. I'm gonna go down to the store and talk to the person that ordered it for me. See what they say. I have a case on it and I am on the edge program so I do have to worry about selling the phone. If I can't get a replacement back cover, it's not the end of the world. I just think it should be right and it should be a problem getting it replaced.
Sent from my SM-G900V using XDA Free mobile app
Click to expand...
Click to collapse
totally agree with you, if I get something brand spanking new it better not be damaged and defects taken care of. I was just supplying some choices you could have gone with.

To all of you people saying it is just a battery door, you are aware this phone is water resistant for a short time. If these cracks are large enough to allow water into normally gasketed off areas that completely ruins one of the major selling points of the phone.
Sent from my LG-LS980 using Tapatalk
---------- Post added at 12:19 AM ---------- Previous post was at 12:14 AM ----------
demacus said:
yeah man, that's clear but i meant the ...111.... in ROM version, thats the regional code I think....
regards
Click to expand...
Click to collapse
Be stern with them. Tell them you know someone can replace it for you and you refuse to get off the phone till someone resolves your issue. Don't be rude, don't be load, don't cuss. Be respectful and explain your situation. Ask if they can help you, and if not to be escalated to whoever can. Just refuse to get off the line politely as you need Verizon to fix its mistake.
Sent from my LG-LS980 using Tapatalk
---------- Post added at 12:33 AM ---------- Previous post was at 12:19 AM ----------
If they get to a point where they say they are the highest escalation, ask to talk to corporate.
Sent from my LG-LS980 using Tapatalk

View attachment 2729930
My auto correct made me type this out terribly... But maybe this will help. Facebook/twitter can get stuff done.
Sent from my LG-LS980 using Tapatalk

My auto correct made me type this out terribly... But maybe this will help. Facebook/twitter can get stuff done.
Sent from my LG-LS980 using Tapatalk[/QUOTE]
Sent from my LG-LS980 using Tapatalk

Ask them to send you a complete refurbished device when it arrives swap the back cover and send the refurbished device back. Problem solved!
Sent from my HTC One using Tapatalk

JamesChilds said:
View attachment 2729938
My auto correct made me type this out terribly... But maybe this will help. Facebook/twitter can get stuff done.
Sent from my LG-LS980 using Tapatalk
Click to expand...
Click to collapse
Sent from my LG-LS980 using Tapatalk[/QUOTE]
They don't want other people seeing crap. That's a good idea going through Facebook. I still haven't had time to stop at the store. Maybe I'll try that. Thanks
Sent from my SM-G900V using XDA Free mobile app

I just walked out of the Verizon store where I ordered my phone from with a new back cover. I told them what happened, they looked up my account, went in the back and gave me a new cover. Calling verizon and Samsung was a waste of time.
Sent from my SM-G900V using XDA Free mobile app

Related

Anyone want a epic w/o a working screen?

Alright well I had these opening on the side of my epic form dropping it so much and one day I had it in the bathroom while the shower was running and I think the steam killed the screen. it slowly "Faded to black" literally it took like two days lol. It's been two weeks and Im finally calling it quits and getting a new one. Im considering sending it out if anyone wants to play with it, if you fix it I may be able to buy it from you at a reasonable price. But my main question is, does anyone want it?
stop!
Just wannna make sure you know how assurion works:
1. report a phone as broken
-required to send in device
-100 dollar deductible
2. report devices as lost
-phone blacklisted from all further sprint services, bad esn
-100 dollar deductible
3. report device as stolen
-require police report
-100 dollar deductible
-black listed esn.
I have a screen laying around. I'll totally grab it from you and fix it. PM me if your serious buddy.
Sent from my SPH-D700 using XDA
Fire n mage said:
Alright well I had these opening on the side of my epic form dropping it so much and one day I had it in the bathroom while the shower was running and I think the steam killed the screen. it slowly "Faded to black" literally it took like two days lol. It's been two weeks and Im finally calling it quits and getting a new one via asurion. Im considering sending it out if anyone wants to play with it, if you fix it I may be able to buy it from you at a reasonable price. But my main question is, does anyone want it?
Click to expand...
Click to collapse
I have one of these too. But I don't have insurance since the phone isn't worth the deductible. Just bought another. And it was cool watching it fade.
Sent from my SPH-D700 using Tapatalk 2
b16flybye said:
I have a screen laying around. I'll totally grab it from you and fix it. PM me if your serious buddy.
Sent from my SPH-D700 using XDA
Click to expand...
Click to collapse
Eh I think I toasted it now, don't dip your phone in 91% rubbing alcohol? Lol I figured I'd try it since I was getting a new phone anyways. Now theres a blotch of rainbow in the middle lmao. Thanks for the offer though.
I replaced basically my whole phone for 48 bux.
http://www.ebay.com/itm/230779485447
And, new screens can be had for $37.50.
http://www.ebay.com/itm/300695619788
On another note, I would love to take the phone, i'll even pay shipping!
Kitteh298 said:
I replaced basically my whole phone for 48 bux.
http://www.ebay.com/itm/230779485447
And, new screens can be had for $37.50.
http://www.ebay.com/itm/300695619788
On another note, I would love to take the phone, i'll even pay shipping!
Click to expand...
Click to collapse
Nice job hahaha, and thanks for the links, I think ill give it up though, but I do warn you, I think it is toasted. The phone does still power up and I know it functions fully, but the screen is black, and there's a blotch of rainbow now (in the light) from a "alcohol bath"
Sent from my SPH-D700 using xda premium
Fire n mage said:
Nice job hahaha, and thanks for the links, I think ill give it up though, but I do warn you, I think it is toasted. The phone does still power up and I know it functions fully, but the screen is black, and there's a blotch of rainbow now (in the light) from a "alcohol bath"
Sent from my SPH-D700 using xda premium
Click to expand...
Click to collapse
Well I could so use it for the glass mines spider webbed and wouldn't mind taking if you want to help a brother out
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rulyskull said:
Well I could so use it for the glass mines spider webbed and wouldn't mind taking if you want to help a brother out
Sent from my SPH-D700 using Tapatalk 2
Click to expand...
Click to collapse
I could do that, there's not any noticable blemishes on it. If you honestly need it I think that takes priority over just having it. No offense Kitteh .
Sent from my SPH-D700 using xda premium
You can't replace just the glass bro... but if you want it, You can has. I have a epic with a shattered screen. I figured the main board out of this one would be good. I would love to have it
Sent from my Samsung Epic using Tapatalk 2
Kitteh298 said:
You can't replace just the glass bro... but if you want it, You can has. I have a epic with a shattered screen. I figured the main board out of this one would be good. I would love to have it
Sent from my Samsung Epic using Tapatalk 2
Click to expand...
Click to collapse
Crap that's right I did remember reading that the touch screen and screen its self is almost impossible to get apart, so if kitteh wants he he can't have it I don't mind
Sent from my SPH-D700 using Tapatalk 2
Well then, how do you want to do this? I could PayPal you some cash to ship.
Hmm, paypal sounds good, I have to setup my own account I've been meaning to lol I'm only 17 so I haven't needed one ill let you know when I got it all setup
Sent from my SPH-D700 using xda premium
Sounds good, I just turned 17, 8 days ago.
Sent from my Samsung Epic using Tapatalk 2
Kitteh298 said:
Sounds good, I just turned 17, 8 days ago.
Sent from my Samsung Epic using Tapatalk 2
Click to expand...
Click to collapse
Its a present then and pft 17 year old I'm turning 16 next week
Sent from my SPH-D700 using Tapatalk 2
Lol thanks. Are you about ready over there?
Sent from my Samsung Epic using Tapatalk 2
Complete Touchscreen and Keyboard Replacements
Alright people, here's the deal. If there's anyone out there with Sprint Samsung Epic 4G/D700s with LCDs which are defective, please PM me as I have the means as well as tools to replace them so you don't have to fork out $100 over to Asurion only to receive a reconditioned device back.
wireless.praying.mantis said:
Alright people, here's the deal. If there's anyone out there with Sprint Samsung Epic 4G/D700s with LCDs which are defective, please PM me as I have the means as well as tools to replace them so you don't have to fork out $100 over to Asurion only to receive a reconditioned device back.
Click to expand...
Click to collapse
A little late now XD but ill be sure to remember you in the future sir haha,
Alright Kitteh, I got my paypal set up, now I just gotta get the package ready n she how much shipping is, so just pm me your address and info when you're ready I suppose
Sent from my SPH-D700 using xda premium
I sent you a pm :3
Sweet, I can't send till Tuesday but ill make sure I have it ready haha
Sent from my SPH-D700 using xda premium

Nexus 4 8GB for $450?

Would anyone in the right mind buy a Nexus 4 8gb right now for $450? I was a Sprint Note 2 fan and dumped it after I moved and couldn't get data. I found a guy willing to drop it off at my work still brand new wrapped.
The nexus 4 is an amazing phone but 8gb space for $450 is simply not worth it.
Sent from my Nexus 4 using xda premium
no. you're paying ~$150 more after shipping & taxes as if you were to wait for one from the play store.
Screw it, just got my Nexus 4. Cutting my SIM card now LINK
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Congrats and enjoy. Really what matters is are you willing to purchase it for that price and you clearly are.
Sent from my Nexus 4 using xda premium
zephiK said:
no. you're paying ~$150 more after shipping & taxes as if you were to wait for one from the play store.
Click to expand...
Click to collapse
You are? Aren't they $299+shipping+tax?
Sent from my Nexus 4 using Tapatalk 2
joshnichols189 said:
You are? Aren't they $299+shipping+tax?
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
I'm so frustrated over my Sprint Note 2 and using my Atrix 4G on Net10 is getting old. I'm selling the Note 2 for $500 tonight and never going to CDMA again. I will however continue dev work on my Sprint S3 so other users can unlock their CDMA phones to work on GSM.
##RANT
I'm tired of couriers pushing us around and locking fully functional quadband radios and loading their crapware on. I'm frustrated by couriers/OEMs keeping firmware/driver source to themselves which makes custom roms difficult. I'm tired of locked bootloaders and invalidation of warranties due to rooting.
No more I say, no more!
I'll pay the extra $150 and be happy :laugh:
/##RANT
For $500 you could of got the 16gb. 8gb is only 5gb of free space
Sent from my Nexus 4
spaceman860 said:
For $500 you could of got the 16gb. 8gb is only 5gb of free space
Sent from my Nexus 4
Click to expand...
Click to collapse
For the price I paid it was hand delivered to my office brand new and sealed. I'll use my infinitely faster Net10 ($50/month) HSDPA+ data with my 50GB dropbox and cancel my $150 a month terrible sprint service.
rockerrock said:
For the price I paid it was hand delivered to my office brand new and sealed. I'll use my infinitely faster Net10 ($50/month) HSDPA+ data with my 50GB dropbox and cancel my $150 a month terrible sprint service.
Click to expand...
Click to collapse
T-Mobile $60 prepared for lte speeds
Sent from my Nexus 4
spaceman860 said:
T-Mobile $60 prepared for lte speeds
Sent from my Nexus 4
Click to expand...
Click to collapse
What does this even mean? They are only remotely close to LTE speeds in areas with DCHSDPA which isn't even in many markets compared to LTE roll outs.
Sent from my Nexus 4 using Tapatalk 2
joshnichols189 said:
What does this even mean? They are only remotely close to LTE speeds in areas with DCHSDPA which isn't even in many markets compared to LTE roll outs.
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
I get 15-20mb down and 3-4up s3 lte gets the same in my area
Sent from my Nexus 4
rockerrock said:
For the price I paid it was hand delivered to my office brand new and sealed. I'll use my infinitely faster Net10 ($50/month) HSDPA+ data with my 50GB dropbox and cancel my $150 a month terrible sprint service.
Click to expand...
Click to collapse
What if the guy report the device to Google that it was missing in delivery ?
Sent from my Nexus 4 using xda premium
I paid $400 for my 16GB but met the guy off Craigslist 54 miles one way half way. Phone wasn't brand new but looked it.
Should of looked a bit harder.. It worked out for me though as I sold my Atat galaxy s3 the same day for $400.
Sent from my Nexus 4 16GB using Tapatalk 2
---------- Post added at 08:33 PM ---------- Previous post was at 08:31 PM ----------
MattSkeet said:
What if the guy report the device to Google that it was missing in delivery ?
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
What can they do? Its a unlocked gsm phone..returns are another thing though.
Sent from my Nexus 4 16GB using Tapatalk 2
ztmike said:
I paid $400 for my 16GB but met the guy off Craigslist 54 miles one way half way. Phone wasn't brand new but looked it.
Should of looked a bit harder.. It worked out for me though as I sold my Atat galaxy s3 the same day for $400.
Sent from my Nexus 4 16GB using Tapatalk 2
---------- Post added at 08:33 PM ---------- Previous post was at 08:31 PM ----------
What can they do? Its a unlocked gsm phone..returns are another thing though.
Sent from my Nexus 4 16GB using Tapatalk 2
Click to expand...
Click to collapse
I think I remember another user on here posted that if you report your nexus 4 lost/stolen while shipping, Google somehow blacklists your imei or something like that
spaceman860 said:
I get 15-20mb down and 3-4up s3 lte gets the same in my area
Sent from my Nexus 4
Click to expand...
Click to collapse
Cool story. Like I said you need DC-HSDPA to achieve speeds like that, and it isn't nearly as widespread as anyone's LTE.
joshnichols189 said:
Cool story. Like I said you need DC-HSDPA to achieve speeds like that, and it isn't nearly as widespread as anyone's LTE.
Click to expand...
Click to collapse
I said in my area http://www.tmonews.com/2011/06/giant-list-of-current-markets-with-t-mobiles-42mbps-hspa-network/
Sent from my Nexus 4
This IMEI blacklist be is another dumb thing that we needed to mess with whatever lil money ppl are trying to save.
Sent from my Nexus 10 using xda premium
MattSkeet said:
What if the guy report the device to Google that it was missing in delivery ?
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Would suck for me and sucks for that guy, I'm not saying much more on that topic. I'll check into the Tmo thing although coming from 200kbs if I'm lucky to 2-5mbs is night and day.
spaceman860 said:
T-Mobile $60 prepared for lte speeds
Sent from my Nexus 4
Click to expand...
Click to collapse
Don't buy it. Wait for another offer with 16 GB. 8gb are just too less. You'd regret it.
Hang on for a good offer.
In Germany you get new ones on eBay 16gb for $ 400.
Perhaps an opportunity for you??

Insurance

I have scroll down questions and answers for a while and I didn't see this question yet ,sorry if has been post before but I was wondering what insurance most of you got ?
pros and cons ?
BTW I'm on T-Mobile ,(not sure if it makes a difference)
I know most new phones are fragile not just the N4 so Im really thinking of getting insurance for this phone..
Thanks a lot
Sent from my Nexus 4 using xda app-developers app
I don't get any. I never drop my phone and I'm responsible so it doesn't get left at bars or restaurants.
If you're doing something where your phone has a chance of getting damaged like working out, running, playing basketball, etc., just leave it at home.
Sent from my iPad 4
Trust me , I over protect my investment as well , just got rid of my gs3 that I paid full retail price since the release date and it didn't have not one scratch NO where on the phone ,never dropped and clean it at least once a week ,but accidents do happen and to be honest I didn't really enjoy my s3 that way I should of cause I was really worried to drop it or scratch it so I always had a screen protector and a case so of course it made my display look different as well as the phone .
Sent from my Nexus 4 using xda app-developers app
Unfortunate Event
I bought insurance because the last phone I had had a defect in the screen and it one day shattered. Anyway, I bought the nexus 4 and love it. Had it in a case until the other day. Dropped it right out of my vehicle when I got up. Slid on the pavement a good ways. Well the top right of the screen shattered and left half my touchscreen unresponsive. The back of the phone looked like brand new. Then I guess it put too much pressure on the screen while in my pocket and cracked even more down the rest of the screen. Now the whole touchscreen doesn't work. Ordered a replacement through my insurance costing me $150. It is unfortunate, but I am only paying like half of what a new one costs. =(
Razius said:
I bought insurance because the last phone I had had a defect in the screen and it one day shattered. Anyway, I bought the nexus 4 and love it. Had it in a case until the other day. Dropped it right out of my vehicle when I got up. Slid on the pavement a good ways. Well the top right of the screen shattered and left half my touchscreen unresponsive. The back of the phone looked like brand new. Then I guess it put too much pressure on the screen while in my pocket and cracked even more down the rest of the screen. Now the whole touchscreen doesn't work. Ordered a replacement through my insurance costing me $150. It is unfortunate, but I am only paying like half of what a new one costs. =(
Click to expand...
Click to collapse
What insurance do you have ?
Sent from my Nexus 4 using xda app-developers app
I have insurance through tmo and I have a rugged case on my n4...personally I like the look and feel of it. Id like to also add that I am responsible with my phone but things happen, that's why its called an accident because its unintentional.
I'd rather pay the 7 bucks a month and sleep better after all that's what insurance is about, no?
Sent from my Nexus 4 using xda app-developers app
3dupunk said:
I have insurance through tmo and I have a rugged case on my n4...personally I like the look and feel of it. Id like to also add that I am responsible with my phone but things happen, that's why its called an accident because its unintentional.
I'd rather pay the 7 bucks a month and sleep better after all that's what insurance is about, no?
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Did you get your phone thru T-Mobile ? I got mine thru Google so not sure if they can offer insurance to me or not.
Sent from my Nexus 4 using xda app-developers app
Found some info... thanks everyone ..
Sent from my Nexus 4 using xda app-developers app
I over protect my investment as well
g2uzer said:
Did you get your phone thru T-Mobile ? I got mine thru Google so not sure if they can offer insurance to me or not.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Got mine from Google but I also have T-Mobile insurance
Sent from my Nexus 4 using xda premium
simonb255 said:
Got mine from Google but I also have T-Mobile insurance
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Just called T Mobile and they said they don't offer it if you bought it through google they off for the extended warranty is but not the insurance
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hufqnjhu said:
I over protect my investment as well
Click to expand...
Click to collapse
What insurance do you have?
Sent from my Nexus 4 using xda app-developers app
g2uzer said:
Did you get your phone thru T-Mobile ? I got mine thru Google so not sure if they can offer insurance to me or not.
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Click to expand...
Click to collapse
Google
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---------- Post added at 07:39 PM ---------- Previous post was at 07:33 PM ----------
g2uzer said:
Just called T Mobile and they said they don't offer it if you bought it through google they off for the extended warranty is but not the insurance
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
They must have changed their policy because I got insurance on my phone and I bought it through Google. Also, I was never told that it was an extended warranty nor was it even brought up in our conversation.
Sent from my Nexus 4 using xda app-developers app
Let me tell a tale regarding the insurance... I bought the insurance on my last phone, a Vibrant, and will never, ever buy it again.
About 6 months into having my Vibrant, I get a text one day saying something to the effect of: "please return the damaged hardware in order to avoid charges on your phone bill." I call T-mobile and tell them about the text, they say they don't know about the text (turns out they were correct - Asurion sends out the texts), and assure me that it was probably a mistake and that should be the end of it. Two months later, I open up my T-mobile bill and there are TWO charges for 275.00 a piece. This begins a nightmare of epic proportions. Some low life scum had somehow gotten my insurance info and had managed to file two claims on my insurance and had in essence purchased 2 Vibrants for 125 bucks a piece. After literally HOURS on the phone with both T-mobile and Asurion, I finally managed to get the charges wiped and things cleared up, but not before T-mobile threatened to send the outstanding charges to creditors. I thought the story was over - I even used the insurance to replace my Vibrant that had fallen on the pavement and shattered the screen.
Then, about 6 months later, it happened again. And not just once, but FOUR times. I begged and pleaded with Asurion to set some sort of alert on my account so that any new claims would be verified with me (btw it is incredibly easy to make a false claim against the insurance with basic account information. The kicker is that you can have the replacement phone shipped to ANY address simply by using the online claim form) after the first of the four false claims. They said there was nothing they could do. With each new claim, I had to spend hours on the phone. This was made doubly frustrating by the fact that I had indeed made the only legitimate claim against the insurance. Because T-mobile and Asurion are two completely separate companies, I got minimal cooperation to occur between the two. I will say that T-mobile was always patient and understanding throughout, but I think that had largely to do with the fact that I have been a Powertel/T-mobile customer since the mid-90s.
By the time I actually used the insurance, I was only saving 100 bucks off what a Vibrant would have cost me on Craigslist. I would have gladly paid 100 bucks to make all that trouble and frustration go away. Never again.

Ordered N4 from Amazon, best way to RMA?

I ordered my 16GB Nexus 4 from a seller on Amazon on December 6th last year, when I was desperate to get my hands on this phone, and this seller had it for only $50 more than the Play store brand new.
Well, now I'm having issues with my N4 and I need to have it repaired or have an RMA done, but since I'm not the original owner I'm not sure if it's possible. The seller I bought it from, who is still actively selling on Amazon, just sent me an email after I asked him if there was any way to get the original order number, and if he can send an email stating that he was transferring ownership to me. All I received was a reply in which he simply said "Nope".
So, now I'm extremely frustrated and not really sure what to do. I need a working phone, but it doesn't look like I'm going to get what I need from the original owner. Any ideas?
Anyone else had a similar experience and was able to overcome it?
I don't know if this is fraud or not but you can tell Google you received it as a gift and they will transfer the warranty over
Sent from my Nexus 4 using xda premium
---------- Post added at 12:14 AM ---------- Previous post was at 12:12 AM ----------
Or you can contact LG. They handle warranty claims on phones not bought at the play store
Sent from my Nexus 4 using xda premium
iTzTrevor said:
I don't know if this is fraud or not but you can tell Google you received it as a gift and they will transfer the warranty over
Sent from my Nexus 4 using xda premium
---------- Post added at 12:14 AM ---------- Previous post was at 12:12 AM ----------
Or you can contact LG. They handle warranty claims on phones not bought at the play store
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I told them that it was was a gift, but the rep. said that they need to get some confirmation info from the original owner before they can replace it. And LG told me to call Google. I will never buy an unlocked phone or a Nexus from Amazon. I guess this is what I get for being in a hurry lol.
crazyjimbo said:
I told them that it was was a gift, but the rep. said that they need to get some confirmation info from the original owner before they can replace it. And LG told me to call Google. I will never buy an unlocked phone or a Nexus from Amazon. I guess this is what I get for being in a hurry lol.
Click to expand...
Click to collapse
Are you sure showing them the invoice from Amazon wouldn't suit their purposes?
fenstre said:
Are you sure showing them the invoice from Amazon wouldn't suit their purposes?
Click to expand...
Click to collapse
They won't do anything for me without consent of the original owner.
Sent from my Nexus 7 using xda premium
Strange. I just bought a Nexus 4 on Craiglist (!) a month ago, got its back glass shattered today. I called Google, they told me to call LG. And the LG rep was really nice and gave me a RMA number right away after I gave him the IMEI number. Now I just have to ship the phone to LG and probably pay a hefty sum to have them repair it lol
I guess you can try calling this number that I called: 8007938896
Hope this helps!
If you want to be extreme and really want that RMA you can say that owner passed away. A friend of mine did that and they let the RMA transfer. Not saying you should though.
Sent from my Nexus 4 using xda premium
tuan2195 said:
the LG rep was really nice despite his Mexican accent
Click to expand...
Click to collapse
Just slipping in a casual bit of racism there? Well that's not allowed on XDA, you should probably edit your post or something.
Nigeldg said:
Just slipping in a casual bit of racism there? Well that's not allowed on XDA, you should probably edit your post or something.
Click to expand...
Click to collapse
I think he's saying that because of the accent he was hard to understand. But still its not worded right
Sent from my Nexus 4 @1.67 GHz on Stock 4.2.2
IRX120 said:
I think he's saying that because of the accent he was hard to understand. But still its not worded right
Sent from my Nexus 4 @1.67 GHz on Stock 4.2.2
Click to expand...
Click to collapse
Probably, either way the post should be edited.
Sent from my Wicked Fast Nexus 4
I don't think I'll do that. I contacted Amazon to see if there is anything they can help me with.
Wow I'm an Asian and just seriously had a hard time understanding his accent. no offense to Mexican people! i will edit my post right away.
also update on my issues: i decided just to pick off the glass around the camera and buy a dbrand skin to stick on the back. Not the most elegant solution but... sure saves a lot of money
"Mexican" is not an accent.
Sent from my Nexus 4 using xda app-developers app
Latin-American then! so sorry!
I'm "mexican" and very offended. :sly:
Sent from my Nexus 4 using xda premium
chrisrozon said:
"Mexican" is not an accent.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Pretty shameful that at this day and age someone should say something like that. SMH
Sent from my Nexus 4 using Tapatalk 2

Amazon MF3 Firmware

Anyone bought one from Amazon recently and received one with the older firmware? I just bought one today and am really hoping it doesn't come with MF3 (I may just return it if it does)
JLine05 said:
Anyone bought one from Amazon recently and received one with the older firmware? I just bought one today and am really hoping it doesn't come with MF3 (I may just return it if it does)
Click to expand...
Click to collapse
The longer people wait after the MF3 update came out, to get a device - the more likely you are to get one with it on. Getting one this far out, odds are high that it's going to have MF3. And seemingly, to me, returning it in an attempt to get one without MF3, you're SOL and it'll be a waste of your time and money.
It sucks, having MF3, but we'll get past it!
MF3 shouldn't be a HUGE problem anymore thanks to the new SafeStrap recovery, which works on MF3.
Sent from my Samsung Galaxy S4 (SGH-i337) via Tapatalk 4
I actually cancelled my order and upgraded with Sprint. If this is the type of thing AT&T is going for, I decided I didnt want to be in a contract with them anyways.
Stevenrogers_420 said:
Man you biffed! I bought one on Amazon last week for $108 on upgrade and it shipped with mdb, rooted and froze updater, upgraded to mdl, flashed Task650 Rom, etc. Etc. Google Edition here I come!
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Do you have the link that you bought it from? I am also thinking of canceling my contract with AT&T & returning my new S4. This bootloader mess is a bunch of crap!
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
Stevenrogers_420 said:
Man you biffed! I bought one on Amazon last week for $108 on upgrade and it shipped with mdb, rooted and froze updater, upgraded to mdl, flashed Task650 Rom, etc. Etc. Google Edition here I come!
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Hopefully that holds true, I have one coming from the River as well, should be here Friday. Fingers Crossed lol.
Stevenrogers_420 said:
Not to sound like a ****, but the thread title states that this discussion is about Samsung Galaxy S4 purchased from Amazon.com. You have to view it from a desktop computer. The current price for a 16gb Galaxy S4 is $108 for a new line and $118 for an available upgrade. There's an activation fee of coarse.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Sir, I do believe he was wanting a direct link to the item so he could view seller information on Amazon lol.
AT&T...... hence the at&t thread we are participating in...
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
Stevenrogers_420 said:
AT&T...... hence the at&t thread we are participating in...
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
He never said he bought it from AT&T that I saw. Amazon is like eBay. There's got to be a hundreds of resellers of the S4.
JLine05 said:
I actually cancelled my order and upgraded with Sprint. If this is the type of thing AT&T is going for, I decided I didnt want to be in a contract with them anyways.
Click to expand...
Click to collapse
You might regret that, I just got out of sprint after 12 long years of terrible service. Now that im on att i get great service almost everywhere
---------- Post added at 10:59 AM ---------- Previous post was at 10:58 AM ----------
How do I know if I am on mf3? I dont see anything under system info that says mf3
Go to more -> settings -> about...check build there AMD see if it ends with mf3
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
---------- Post added at 06:59 AM ---------- Previous post was at 06:58 AM ----------
agent929 said:
Go to settings -> more -> about...check build there AMD see if it ends with mf3
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
Click to expand...
Click to collapse
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
---------- Post added at 07:00 AM ---------- Previous post was at 06:59 AM ----------
Grrrr crazy tapatalk..go to settings then more then about lol
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
Stevenrogers_420 said:
Not to sound like a ****, but the thread title states that this discussion is about Samsung Galaxy S4 purchased from Amazon.com. You have to view it from a desktop computer. The current price for a 16gb Galaxy S4 is $108 for a new line and $118 for an available upgrade. There's an activation fee of coarse.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I just wanted a link where he bought the phone from off of Amazon. He stated that he received one with the mdl firmware still on it which would make it an AT&T phone. I know how much phones cost with each carrier.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
Just to confirm, I don not have mf3 right? Just bought this phone from best buy 3 das ago
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atistang said:
Just to confirm, I don not have mf3 right? Just bought this phone from best buy 3 das ago
Click to expand...
Click to collapse
No you don't have MF3 you have MDL.
78Staff said:
Hopefully that holds true, I have one coming from the River as well, should be here Friday. Fingers Crossed lol.
Click to expand...
Click to collapse
Arrived today, MF3.
Oh Well, with Safestrap it's not really an issue anymore I guess.
78Staff said:
Arrived today, MF3.
Oh Well, with Safestrap it's not really an issue anymore I guess.
Click to expand...
Click to collapse
Wound up swapping up to a 32GB, which came MDL. So I guess you increase your chances by buying a 32GB model, since they don't turn over as many of those. Probably holds true for any retailer.
78Staff said:
Arrived today, MF3.
Oh Well, with Safestrap it's not really an issue anymore I guess.
Click to expand...
Click to collapse
Kingo root also one click root..
Sent from my SGH-I337 using xda app-developers app
[email protected] said:
Kingo root also one click root..
Sent from my SGH-I337 using xda app-developers app
Click to expand...
Click to collapse
Read the next post, I'm no longer on MF3.
Anyway, when I had MF3 I used this method for root and it worked fine
New Root Method for AT&T Samsung Galaxy S 4 (OTA MF3)
Have you guys tried swappa? I see at least that have either MDB or MDL for sale here: http://swappa.com/buy/samsung-galaxy-s-4-att/us

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