Database Users

[Q] Unfortunately, the process com.android.phone has stopped

Sorry if this is in the wrong place but I've looked everywhere for an answer and i cannot find one,
I have a rooted Nexus 4 with Franco Kernel and Xylon ROM on giffgaff
Whenever i receive a call i cannot answer it because this message shows up and i have to click 'OK' which hangs up, also at the end of outbound calls it shows this message.
This message only occurs when i call/ get called.
I have tried clearing the data from 'Phone' with no avail, also updated my ROM and Kernel. I have reset my Mobile Networks/Access Point Names to default but still this problem occurs. I will be grateful if anyone help and fixes this, Thanks

Hi, I had this problem too and searching around I found a solution that fixed this problem twice for me:
Go to settings -> applications -> all and go to Phone. Clear data & clear cache. Do the same thing with Phone/Messaging Storage apk. You will loose your contacts but it fixed it.
I have my phone contacts sync with my google account so in 10 secs my address book was back and no more "process" problem.
Apparently some kind of corrupted contact causes this, so every time the phone tries to access your contacts and match the phone number, the process crashes.
I hope this helps.
Best,

Ive cleared the Phone data but Phone/Messaging Storage is all blanked out so i cannot click on it? :/ Any ideas?

Jonno13452 said:
Ive cleared the Phone data but Phone/Messaging Storage is all blanked out so i cannot click on it? :/ Any ideas?
Click to expand...
Click to collapse
Were you able to clear your address book? In the end it seems that is what fixes it. Try to delete all your contacts and reboot. Than you can tell if it helps. As far as I know, the next option is to factory reset. That's what I did the first time I got the error, but later it came back because of some bad contact. And if you do that test it by calling yourself from another phone before adding contacts.

mamar said:
Were you able to clear your address book? In the end it seems that is what fixes it. Try to delete all your contacts and reboot. Than you can tell if it helps. As far as I know, the next option is to factory reset. That's what I did the first time I got the error, but later it came back because of some bad contact. And if you do that test it by calling yourself from another phone before adding contacts.
Click to expand...
Click to collapse
I have cleared all my contacts manually and rebooted the phone but still it comes up with the message, Im thinking that i need to clear the data from Phone/Message Storage but i probably clicked force stop on it before and i need to 'Start' it again.

I would just factory reset and flash the rom again.

Honestly i havent got a clue what happened but i did a factory reset and my custom Kernel and ROM were still there and i tried calling myself and it fixed it, somehow :/ Thanks guys

Jonno13452 said:
Sorry if this is in the wrong place but I've looked everywhere for an answer and i cannot find one,
I have a rooted Nexus 4 with Franco Kernel and Xylon ROM on giffgaff
Whenever i receive a call i cannot answer it because this message shows up and i have to click 'OK' which hangs up, also at the end of outbound calls it shows this message.
This message only occurs when i call/ get called.
I have tried clearing the data from 'Phone' with no avail, also updated my ROM and Kernel. I have reset my Mobile Networks/Access Point Names to default but still this problem occurs. I will be grateful if anyone help and fixes this, Thanks
Click to expand...
Click to collapse
Redownload and reflash the ROM including Gapps, if it still doesn't work then try a different ROM. Make sure you re-download the ROM though, since you may be getting this error due to corruption that occurred when it was downloaded.
Edit:
Oh you fixed it. Never mind.

There's a chance my error started because I flashed the. 33 radio after the ROM and gapps. The correct way is first the radio, than RoM, than gapps. I don't know if that's your case, but be aware of that.

have this occasionally on cm10.1 flashing different nightlies.

mamar said:
Hi, I had this problem too and searching around I found a solution that fixed this problem twice for me:
Go to settings -> applications -> all and go to Phone. Clear data & clear cache. Do the same thing with Phone/Messaging Storage apk. You will loose your contacts but it fixed it.
Click to expand...
Click to collapse
I have the same problem which is "unfortunately the process com.android.phone has stopped". I hardly can reach settings -> applications -> all and go to Phone because of the error popping up but when I press it, it display another error behind the first one says: "unfortunately the process com.android.settings has stopped"
Any suggestions ??

Eklado said:
I have the same problem which is "unfortunately the process com.android.phone has stopped". I hardly can reach settings -> applications -> all and go to Phone because of the error popping up but when I press it, it display another error behind the first one says: "unfortunately the process com.android.settings has stopped"
Any suggestions ??
Click to expand...
Click to collapse
This problem is mainly caused by corrupt or incompatible APN predefined settings. Try clearing all of them and just using the one you need.
To speed up the process, navigate closing the error as many times as required to the apn list, and once in the list, toggle airplane mode ON, that will stop the force close to show up, now delete all the entries, and toggle off airplane mode.

jak3z said:
This problem is mainly caused by corrupt or incompatible APN predefined settings. Try clearing all of them and just using the one you need.
To speed up the process, navigate closing the error as many times as required to the apn list, and once in the list, toggle airplane mode ON, that will stop the force close to show up, now delete all the entries, and toggle off airplane mode.
Click to expand...
Click to collapse
First thank you for the fast response.
I have just updating my rom (from cm 10 to cm 10.1) and when the system starts after the end of booting the error appears.
I have activated the airplane mode and no changes the error is continuing and when I go to settings --> the press on more in networks it says: "unfortunately the process com.android.settings has stopped".

Eklado said:
First thank you for the fast response.
I have just updating my rom (from cm 10 to cm 10.1) and when the system starts after the end of booting the error appears.
I have activated the airplane mode and no changes the error is continuing and when I go to settings --> the press on more in networks it says: "unfortunately the process com.android.settings has stopped".
Click to expand...
Click to collapse
Then it's one app that you got installed. Try removing any non essential apps.

jak3z said:
Then it's one app that you got installed. Try removing any non essential apps.
Click to expand...
Click to collapse
Thank you sir for your help
but I solved it installing another kernel

Unfortunately the process com.android.phone has stopped

After flashing the 4.4.2 firmware to my Note 3, I get the following error message once the device turns on: "Unfortunately the process com.android.phone has stopped". I can just click ok and the message goes away but it shouldn't be appearing in the first place so does anyone know how to make it go away? An the phone works fine.
Yes I did a clean install, tried clearing the data and cache from app manager and any of the obvious ideas.
Anybody else having this issue? Any help is greatly appreciated!
w

wmfreak said:
After flashing the 4.4.2 firmware to my Note 3, I get the following error message once the device turns on: "Unfortunately the process com.android.phone has stopped". I can just click ok and the message goes away but it shouldn't be appearing in the first place so does anyone know how to make it go away? An the phone works fine.
Yes I did a clean install, tried clearing the data and cache from app manager and any of the obvious ideas.
Anybody else having this issue? Any help is greatly appreciated!
w
Click to expand...
Click to collapse
try doing a factory reset, if this does not work then try flashing a different 4.4.2 or re-downloading the one you flashed and trying again.

sweatingmytittsoff said:
try doing a factory reset, if this does not work then try flashing a different 4.4.2 or re-downloading the one you flashed and trying again.
Click to expand...
Click to collapse
thanks but I've already done all those

wmfreak said:
thanks but I've already done all those
Click to expand...
Click to collapse
you have already downloaded and installed a different version of 4.4.2????
if you are getting the problem on multiple roms then you must be doing something wrong during the flashing process.

Clear your cache from recovery rather than Application Manager.

radicalisto said:
Clear your cache from recovery rather than Application Manager.
Click to expand...
Click to collapse
Done that too
W

wmfreak said:
Done that too
W
Click to expand...
Click to collapse
Hmm, Tried a reflash? -- if no good, reflash with a full wipe that usually solves 99% of issues. Only thing I can think of

I had that problem too and it almost made me to hit my note 3 into the wall. From the first day I turned him...
My fix solution was Settings>Application Manager> Menu > Reset app preference>Reboot. Do it again if its going to be the sam outcome. I found tjat when you are force stopping aps, or closing you are going to end with those messages....
Sent from my SM-N9005 using xda app-developers app

uvaman said:
I had that problem too and it almost made me to hit my note 3 into the wall. From the first day I turned him...
My fix solution was Settings>Application Manager> Menu > Reset app preference>Reboot. Do it again if its going to be the sam outcome. I found tjat when you are force stopping aps, or closing you are going to end with those messages....
Sent from my SM-N9005 using xda app-developers app
Click to expand...
Click to collapse
just tried that too, rebooted, same result
W

my friend
don't try to reset , wipe any thing .
i have same problem and posted before : http://forum.xda-developers.com/showthread.php?t=2620340
i asked from all kings of developing , but no one could help me .
i searched on google and found out that problem maybe cause of our sim-card . maybe changing sim card your problem will be solved.
i'm almost confident that is cause of baseband " NA6" and we should wait for 4.4.2 for our region with different baseband .
be aware , this problem is with u even when try any custom rom , cause all af the are using NA5 and NA6 .
just crossing your finger and wait for new and diffrent baseban version my friend .

I'm having a similar issue accept my phone boots with the error, and will not go away even after multiple confirmations and reboots. Tried wiping cache/dalvik but nothing.

stevenschemers said:
I'm having a similar issue accept my phone boots with the error, and will not go away even after multiple confirmations and reboots. Tried wiping cache/dalvik but nothing.
Click to expand...
Click to collapse
Are you rooted with any changes?
Sent from my Note 3...making all others drool!

I had the same type of problem myself,
But on my HTC one. I was close to start the painful process of unrooting my device and go back to stock.
My problem was not having ANY network & using the phone or sms didn't work at all. I read many "solutions" on the internet but none helped.
I experimented myself and found a solution to my problem. If it can help others as well I am glad.
First go into settings, then apps.
Scroll to all applications, search for phone.apk - if you have an option to uninstall phone.apk to previous version/state do this. Reboot the phone. In my case this did the trick and everything is working properly. Hope it helps others as well.
Please respond if you tried and it worked. It may be helpful for others too.

Solving Unfortunately the process com.android.phone has stopped IN HTC>>>ANY MODEL
:good::good::good::good::good::good:
I was in this trouble for 6 days,
I gave mu cellphone to many Repairman And I asked them if any friend of them can fix it please do it.
But nobody with any expensive Boxes couldent to fix.
I got my HTC sensation and I was very sad.
But Abruptly I found a way.
I did my cellphone to SUPER CID with ADB & FASTBOOT before.
Because of that change my phone didnt know my sim card.
Some peoples only get an update and they fall into this problem. I am in IRAN (middle east)
YOU MUST CHANGE YOUR CID TO YOUR AREA.
in HTC Series CID s are here
http://forum.xda-developers.com/showthread.php?t=2445289
THIS IS ONLY WAY FOR PERSONS THAT ANY WIPE OR RESET DIDNT WORK FOR THEM.

mobile issue
i have katboon tab a34 in tablet one problem that is unfortunately process.com android.phone the stooped. so pls give me solutions of this problem

Response
himmat7 said:
i have katboon tab a34 in tablet one problem that is unfortunately process.com android.phone the stooped. so pls give me solutions of this problem
Click to expand...
Click to collapse
did yo any Update your tablet??
Which Country Are You in?
Is your Device rooted?

process com.android.phone has stopped working
I have a LG L70 that I rooted. I didn't install any ROM's on it. But what I did do was change the run time from Davik to ART. When the phone turned back on I received the warning Unfortunately the phone stopped working. And when I tried to factory reset the LG L70, that's when I get the error message Unfortunately com.android.phone has stopped working. Then I reset the phone back to Davik with no success. Is there a solution to fix this problem without using a PC? I can't even download anything because I can't sign in to my Google account. And trying to download direct the phone will not open any files, even the files I've saved on my SD Card. Please help. I'm going crazy trying to figure this out. Going to settings>apps>all apps etc. doesn't work.

Help from HTC user
professor2012 said:
I have a LG L70 that I rooted. I didn't install any ROM's on it. But what I did do was change the run time from Davik to ART. When the phone turned back on I received the warning Unfortunately the phone stopped working. And when I tried to factory reset the LG L70, that's when I get the error message Unfortunately com.android.phone has stopped working. Then I reset the phone back to Davik with no success. Is there a solution to fix this problem without using a PC? I can't even download anything because I can't sign in to my Google account. And trying to download direct the phone will not open any files, even the files I've saved on my SD Card. Please help. I'm going crazy trying to figure this out. Going to settings>apps>all apps etc. doesn't work.
Click to expand...
Click to collapse
HI, it's possible that you installed wrong art area, my English language is not good,, try to download your region art runtime, this error come when the phone doesn't know your region, for example you r in middle East but you have installed art runtime for Europe,, I didn't work on any LG mobile phones, I hope it be helpful

professor2012 said:
I have a LG L70 that I rooted. I didn't install any ROM's on it. But what I did do was change the run time from Davik to ART. When the phone turned back on I received the warning Unfortunately the phone stopped working. And when I tried to factory reset the LG L70, that's when I get the error message Unfortunately com.android.phone has stopped working. Then I reset the phone back to Davik with no success. Is there a solution to fix this problem without using a PC? I can't even download anything because I can't sign in to my Google account. And trying to download direct the phone will not open any files, even the files I've saved on my SD Card. Please help. I'm going crazy trying to figure this out. Going to settings>apps>all apps etc. doesn't work.
Click to expand...
Click to collapse
Try wiping cache, dalvik cache, system data and then factory reset (all this from recovery). I don't own a LG phone but this process is the same for almost all phones I think.

how did you erase the cache/dalvik in this situation
stevenschemers said:
I'm having a similar issue accept my phone boots with the error, and will not go away even after multiple confirmations and reboots. Tried wiping cache/dalvik but nothing.
Click to expand...
Click to collapse
How did you wipe the cache/dalvik in this situation. I can't even reinstall anything to re-root the phone. And there is no keyboard that I can type on. The only way that I can communicate with the phone is to speak through voice mode. And that isn't always a good experience.

[Q] need help! how to fix "the process com.android.phone has stopped" error?

[Q] need help! how to fix "the process com.android.phone has stopped" error?
I didn't do anything on my g7102, not rooted. It just suddenly happen when i'm trying to call someone. I've tried clearing the Phone cache and data and turn off/on my phone, but the error stil there. Any other way to fix this without doing a factory reset or flash new stock rom? My phone comes with a 4.4.2 version already when i bought it.

bukog25 said:
I didn't do anything on my g7102, not rooted. It just suddenly happen when i'm trying to call someone. I've tried clearing the Phone cache and data and turn off/on my phone, but the error stil there. Any other way to fix this without doing a factory reset or flash new stock rom? My phone comes with a 4.4.2 version already when i bought it.
Click to expand...
Click to collapse
Try clearing phone storage in app manager in settings... if this doesn't work then do a factory reset....

bukog25 said:
I didn't do anything on my g7102, not rooted. It just suddenly happen when i'm trying to call someone. I've tried clearing the Phone cache and data and turn off/on my phone, but the error stil there. Any other way to fix this without doing a factory reset or flash new stock rom? My phone comes with a 4.4.2 version already when i bought it.
Click to expand...
Click to collapse
"... , now we shall here something! ... " -Pygmalion, G.B
Shaw
Sammy started shipping Grand 2s with KitKat ...
@Rahul10
Take a look.

Unfortunately Phone has stopped

Hello everyone,
I woke up this morning and my phone, not flashed or messed with has this annoying error "unfortunately phone has stopped" and it won't go away, i keep pressing OK but it comes right back(less than a second). I went to application manager and stopped all 3 "Phone" icons under all applications and cleared data. I have a galaxy s5, Can anyone please help me with this issue? I don't get incoming calls or anything.
Any help is greatly appreciated, thanks

Try each step, and move on to the next if first step doesn't work.
1- Turn off the phone and pull the battery
2- boot to recovery and clear cache
3- boot to recovery and clear cache and factory reset ( back up your apps and files!)
4- download stock firmware and flash via Odin or just install Samsung kies3 and do a fresh ROM install (erases everything, backup first)

sanquipanqui said:
Hello everyone,
I woke up this morning and my phone, not flashed or messed with has this annoying error "unfortunately phone has stopped" and it won't go away, i keep pressing OK but it comes right back(less than a second). I went to application manager and stopped all 3 "Phone" icons under all applications and cleared data. I have a galaxy s5, Can anyone please help me with this issue? I don't get incoming calls or anything.
Any help is greatly appreciated, thanks
Click to expand...
Click to collapse
I had a similar thing happen to me today. Clearing the cache did not help. What helped, which I came about by chance, was to click OK and immediately open the PHONE app. BTW, I have the galaxy S5 running Lollipop.

Fixed GS5 "Unfortunately Phone has stopped"
matchaze said:
I had a similar thing happen to me today. Clearing the cache did not help. What helped, which I came about by chance, was to click OK and immediately open the PHONE app. BTW, I have the galaxy S5 running Lollipop.
Click to expand...
Click to collapse
Thank You very much. I had the same problem today and your suggestion fixed it.
Glad I didn't have to do a factory reset. Clearing cache didn't work.
Must be a lollipop bug.

matchaze said:
I had a similar thing happen to me today. Clearing the cache did not help. What helped, which I came about by chance, was to click OK and immediately open the PHONE app. BTW, I have the galaxy S5 running Lollipop.
Click to expand...
Click to collapse
Thanks for the tip! I had the EXACT same problem tonight with my stock T-Mobile Galaxy S5 running Lollipop. T-Mobile Support went straight to the Factory Reset card, which I didn't want to do, so I tapped OK to dismiss the message and then quickly tapped the phone app to start it up before the message came back. So far, the message hasn't returned.
I'm seeing lots of reports of this error in a lot of forums, most of them occurring in the past few days. I'm wondering if there's been an update or something causing this problem. It seems to crop up on different devices and different carriers.
-rrinn

Thanks immensely
matchaze said:
I had a similar thing happen to me today. Clearing the cache did not help. What helped, which I came about by chance, was to click OK and immediately open the PHONE app. BTW, I have the galaxy S5 running Lollipop.
Click to expand...
Click to collapse
I had this when I woke up this morning and couldn't do anything at all as it pops back up before I lift my finger from the OK button.
Managed to finally get the phone icon clicked and the phone app opened behind the stupid error dialog- pressed OK again and actually get to use my phone now!
Thanks so much!

com.android.phone has stopped

I'm trying to help my mother without having her do a factory reset. She has a stock S5, running 6.0.1, unrooted, and while on vacation overseas she started getting nonstop error messages that com.android.phone has stopped. It keeps popping up no matter what is being done on the phone. Tried safe mode, clearing all cache, clearing cache and data on phone and SIM toolkit apps. Also tried installing alternate dialer/phone apps and setting them as default, all to no avail.
I was thinking that perhaps installing an apk of the stock phone app might work, but not sure, nor can I seem to find one anywhere. I do have a rooted S5 running 4.4.2 if there is a way I can pull the apk from there.
Worse case scenario we'll try a factory reset, but I'd like to make sure we've exhausted all other options first.
Thanks

bgg1 said:
I'm trying to help my mother without having her do a factory reset. She has a stock S5, running 6.0.1, unrooted, and while on vacation overseas she started getting nonstop error messages that com.android.phone has stopped. It keeps popping up no matter what is being done on the phone. Tried safe mode, clearing all cache, clearing cache and data on phone and SIM toolkit apps. Also tried installing alternate dialer/phone apps and setting them as default, all to no avail.
I was thinking that perhaps installing an apk of the stock phone app might work, but not sure, nor can I seem to find one anywhere. I do have a rooted S5 running 4.4.2 if there is a way I can pull the apk from there.
Worse case scenario we'll try a factory reset, but I'd like to make sure we've exhausted all other options first.
Thanks
Click to expand...
Click to collapse
Eject the Sim and see if it continues.
Sent from my SM-G955U using Tapatalk

FatalONEM8 said:
Eject the Sim and see if it continues.
Sent from my SM-G955U using Tapatalk
Click to expand...
Click to collapse
Sorry, forgot to mention that I already tried that, and the SD card as well. Waiting to see if she can get hold of a different SIM to somehow "reset" the network.
It's interesting because it basically happened when she traveled overseas, so I'm wondering if that triggered it somehow.

Just as a follow up, she ended up just ditching the phone and getting an S9. Thanks anyway for the ideas.