Unfortunately Phone has stopped - Galaxy S 5 Q&A, Help & Troubleshooting

Hello everyone,
I woke up this morning and my phone, not flashed or messed with has this annoying error "unfortunately phone has stopped" and it won't go away, i keep pressing OK but it comes right back(less than a second). I went to application manager and stopped all 3 "Phone" icons under all applications and cleared data. I have a galaxy s5, Can anyone please help me with this issue? I don't get incoming calls or anything.
Any help is greatly appreciated, thanks

Try each step, and move on to the next if first step doesn't work.
1- Turn off the phone and pull the battery
2- boot to recovery and clear cache
3- boot to recovery and clear cache and factory reset ( back up your apps and files!)
4- download stock firmware and flash via Odin or just install Samsung kies3 and do a fresh ROM install (erases everything, backup first)

sanquipanqui said:
Hello everyone,
I woke up this morning and my phone, not flashed or messed with has this annoying error "unfortunately phone has stopped" and it won't go away, i keep pressing OK but it comes right back(less than a second). I went to application manager and stopped all 3 "Phone" icons under all applications and cleared data. I have a galaxy s5, Can anyone please help me with this issue? I don't get incoming calls or anything.
Any help is greatly appreciated, thanks
Click to expand...
Click to collapse
I had a similar thing happen to me today. Clearing the cache did not help. What helped, which I came about by chance, was to click OK and immediately open the PHONE app. BTW, I have the galaxy S5 running Lollipop.

Fixed GS5 "Unfortunately Phone has stopped"
matchaze said:
I had a similar thing happen to me today. Clearing the cache did not help. What helped, which I came about by chance, was to click OK and immediately open the PHONE app. BTW, I have the galaxy S5 running Lollipop.
Click to expand...
Click to collapse
Thank You very much. I had the same problem today and your suggestion fixed it.
Glad I didn't have to do a factory reset. Clearing cache didn't work.
Must be a lollipop bug.

matchaze said:
I had a similar thing happen to me today. Clearing the cache did not help. What helped, which I came about by chance, was to click OK and immediately open the PHONE app. BTW, I have the galaxy S5 running Lollipop.
Click to expand...
Click to collapse
Thanks for the tip! I had the EXACT same problem tonight with my stock T-Mobile Galaxy S5 running Lollipop. T-Mobile Support went straight to the Factory Reset card, which I didn't want to do, so I tapped OK to dismiss the message and then quickly tapped the phone app to start it up before the message came back. So far, the message hasn't returned.
I'm seeing lots of reports of this error in a lot of forums, most of them occurring in the past few days. I'm wondering if there's been an update or something causing this problem. It seems to crop up on different devices and different carriers.
-rrinn

Thanks immensely
matchaze said:
I had a similar thing happen to me today. Clearing the cache did not help. What helped, which I came about by chance, was to click OK and immediately open the PHONE app. BTW, I have the galaxy S5 running Lollipop.
Click to expand...
Click to collapse
I had this when I woke up this morning and couldn't do anything at all as it pops back up before I lift my finger from the OK button.
Managed to finally get the phone icon clicked and the phone app opened behind the stupid error dialog- pressed OK again and actually get to use my phone now!
Thanks so much!

Related

"Unfortunately, System UI has stopped" won't stop popping up. So frustrating.

"Unfortunately, System UI has stopped" won't stop popping up. So frustrating.
The phone is brand new, I just got it in yesterday and had it only for a day.
I was using swype, and just uninstalled it, and when I rebooted the phone, that error keeps popping up and won't go away, making it unable for me to use the phone.
Here's a video of what i'm talking about
How do I fix this? God the phone is brand new
Factory reset?
309041291a said:
Factory reset?
Click to expand...
Click to collapse
I guess that's my last resort. Damn
Edit: How would I even factory reset it? I literally can't use the phone. It's bricked. And in the recovery mode menu there is no option to factory reset. (tried pressing power and volume up)
If your phone is still locked, save the data (if needed) via adb and unlock it. But there could be easier way.
Sent from my Nexus 4 using xda premium
go to gmail account settings and sync everything. Google play will have your apps backup but not app data. Save all music, pics and files that you dont want to lose to your computer. Then just go to backup and reset in your settings menu and select Factory Data reset.
if that doesnt solve your problem you might have to use fastboot to reinstall the Jellybean.
neotekz said:
go to gmail account settings and sync everything. Google play will have your apps backup but not app data. Save all music, pics and files that you dont want to lose to your computer. Then just go to backup and reset in your settings menu and select Factory Data reset.
if that doesnt solve your problem you might have to use fastboot to reinstall the Jellybean.
Click to expand...
Click to collapse
I've had something similar to this on my G2x at one point; Android keeps popping up with errors and you can't do a single thing but reboot...which ends up erroring the same way when you're back in in an endless loop.
OP, you'll have to wipe and reinstall. If you've rooted it and enabled USB debugging then you're golden. If not, you'll have to go through several hoops to flash a factory image.
This link should help. http://forum.xda-developers.com/showthread.php?t=2016395
Several users have managed to invoke ADB commands.
Launcher
Smitty50 said:
The phone is brand new, I just got it in yesterday and had it only for a day.
I was using swype, and just uninstalled it, and when I rebooted the phone, that error keeps popping up and won't go away, making it unable for me to use the phone.
Here's a video of what i'm talking about
How do I fix this? God the phone is brand new
Click to expand...
Click to collapse
I have go launcher. After changing a wallpaper it starts the system ui loop pop up.
So after the restart I went to settings to come back to default launcher.
No more pop up
Tell me if it works with you...
cadiutori said:
I have go launcher. After changing a wallpaper it starts the system ui loop pop up.
So after the restart I went to settings to come back to default launcher.
No more pop up
Tell me if it works with you...
Click to expand...
Click to collapse
This thread is 4 months old. I'm sure he fixed it already lol
Sent from my Nexus 4
time and space don't exist
spaceman860 said:
This thread is 4 months old. I'm sure he fixed it already lol
Sent from my Nexus 4
Click to expand...
Click to collapse
maybe useful for someone else
cadiutori said:
maybe useful for someone else
Click to expand...
Click to collapse
Yes. Maybe he didn't restore the default keyboard before removing.
Hey, thread is old but have not found soultion for fixing "unfortunately systemUI has stopped" for PAC-man V05.. The ROM has all the options within it to customize without adding a theme and yet the friknnnnnn thing does this.. I went all the way back to flashing 4.1.2 again, rooting, formatted all storage... And even gave a 2gig partition for ROM(safestrap) still get error, sad cause has been my daily Rom for quite some time.. Just started out of the blue?? Suggestions??
XT912 RaZR SpYdEr CDMA
1droidmod said:
Hey, thread is old but have not found soultion for fixing "unfortunately systemUI has stopped" for PAC-man V05.. The ROM has all the options within it to customize without adding a theme and yet the friknnnnnn thing does this.. I went all the way back to flashing 4.1.2 again, rooting, formatted all storage... And even gave a 2gig partition for ROM(safestrap) still get error, sad cause has been my daily Rom for quite some time.. Just started out of the blue?? Suggestions??
XT912 RaZR SpYdEr CDMA
Click to expand...
Click to collapse
Flash factory image
Sent from my Nexus 4 using Tapatalk 2
scream4cheese said:
Flash factory image
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
He doesn't have a nexus. He's in the wrong place
From my BLACKED OUT N4
Sorry.. Googled topic, brought me here, did not realize... And i did fastboot the firmware, still systemUI issue but only with PAC-man... Handful of others I tested no issues.. I read on github (after i posted here) is a Know issue for PAC and why!!! Just strange, V05 was released weeks ago, why sooo long for issue to submerge... And no issues with V01-V04
XT912 RaZR SpYdEr CDMA PAC-manVO5
I am having this situation right now for my Nexus 4 (running stock 4.2.2 and installed Quick Settings mod from kevdliu, use the ROM for a long time and one day want to wipe all, after wiping, and reboot system I got this) and I think I figured out the solution: Wait until the battery is exhausted and automatically turned off, then put it into the charger for some time. Then pull it out of the charger, press volume up + down + power to get into fastboot. From here, we can wipe all and flash a new rom, or restore to stock rom, or do anything fastboot can do.
nubhihi219 said:
I am having this situation right now for my Nexus 4 (running stock 4.2.2 and installed Quick Settings mod from kevdliu, use the ROM for a long time and one day want to wipe all, after wiping, and reboot system I got this) and I think I figured out the solution: Wait until the battery is exhausted and automatically turned off, then put it into the charger for some time. Then pull it out of the charger, press volume up + down + power to get into fastboot. From here, we can wipe all and flash a new rom, or restore to stock rom, or do anything fastboot can do.
Click to expand...
Click to collapse
why install quick settings when stock 4.2.2 comes with its own form of quick settings? I'm willing to bet that's your problem!
hp420 said:
why install quick settings when stock 4.2.2 comes with its own form of quick settings? I'm willing to bet that's your problem!
Click to expand...
Click to collapse
you haven't used stock 4.2.2 have you? Its quick settings is so frustrating, it always takes me to Settings to turn on or off Wifi. I want a quick Settings that takes only one click to turn on or off Wifi, so I have to install that mod. Btw, I'm still waiting for the battery to die
_______________________________________
Update: Just to confirm, it works as I expected
hey i know this thread was already answered but i found that this messaged popped up after changing some settings for the navigation bar at the bottom of the screen. i didnt want it on my screen because i kept clicking either the back button or the home button which was very frustrating. so i tried to turn it off..that didnt work so instead i set all of the buttons to empty and the visibility to 0% and only after tracing back the steps i took (having to click the ok button for the stupid message about 80 times) i finally managed to find out that the navigation bar was the problem. hope you guys are able to fix your problem as simply as i did without doing anything drastic.
cjleven4 said:
hey i know this thread was already answered but i found that this messaged popped up after changing some settings for the navigation bar at the bottom of the screen. i didnt want it on my screen because i kept clicking either the back button or the home button which was very frustrating. so i tried to turn it off..that didnt work so instead i set all of the buttons to empty and the visibility to 0% and only after tracing back the steps i took (having to click the ok button for the stupid message about 80 times) i finally managed to find out that the navigation bar was the problem. hope you guys are able to fix your problem as simply as i did without doing anything drastic.
Click to expand...
Click to collapse
I recently had this issue and determined also that it must be something with my status/notification bar as it seemed to resize the screen to show the bar and then immediately resized it again as it displayed the System UI message. I use both Wanam and XBlast and disabled those as well as all Xposed modules. I also disabled Nova Launcher as default and rebooted. Re-enabled all and rebooted again and problem was resolved. Hopefully this will help others as well.
Same thing happened to my phone - Huawei Ascend y511. System UI has stopped Help!!!!!
Smitty50 said:
The phone is brand new, I just got it in yesterday and had it only for a day.
I was using swype, and just uninstalled it, and when I rebooted the phone, that error keeps popping up and won't go away, making it unable for me to use the phone.
Here's a video of what i'm talking about
How do I fix this? God the phone is brand new
Click to expand...
Click to collapse
Hi I have huawei ascend y511 and after disabling google keyboard i turned off phone and put it back on. This happened. Help me please, How do I get it back to normal? If I factory reset, will it work? Or should I let the battery drain out and do something. I can't do anything on my phone now because I can't even press anything because of the really frequent pop out of "system ui has stopped" . Help please.

"Unfortunately the process com.android.phone has stopped" error message on boot

"Unfortunately the process com.android.phone has stopped" error message on boot
Hey guys,
After flashing the 4.4.2 firmware to my Note 3, I get the following error message once the device turns on: "Unfortunately the process com.android.phone has stopped". I can just click ok and the message goes away but it shouldn't be appearing in the first place so does anyone know how to make it go away?
Thanks!
Dimitri Stephan said:
Hey guys,
After flashing the 4.4.2 firmware to my Note 3, I get the following error message once the device turns on: "Unfortunately the process com.android.phone has stopped". I can just click ok and the message goes away but it shouldn't be appearing in the first place so does anyone know how to make it go away?
Thanks!
Click to expand...
Click to collapse
Only known solution I have on these issues is a factory reset. I don't think there's another way of fixing it. It is always recommended to do a factory reset before flashing a new ROM.
Hope this helps
Sinotek said:
Only known solution I have on these issues is a factory reset. I don't think there's another way of fixing it. It is always recommended to do a factory reset before flashing a new ROM.
Hope this helps
Click to expand...
Click to collapse
I will give it a try see if it works.
I've tried resetting the phone but the message still appears. I've also tried tr-flashing the rom and that hasn't worked either. What else could it be?
I had this error message the first and the second time I booted my phone when I got it. I haven't seen it since then!
I have Hangouts, messages and S Voice disabled. Not sure if it has something to do with those apps...
Same issue...I have tried all full wipe, full reset, stock 4.4.2, leak, but still have that problem
I had the same issue. I did go to recovery and format everything in internal memory. Then, installed Kitkat from PC Odin...
Sent from my SM-N9005 using xda app-developers app
Had the exactly same issue, I did a factory reset and it worked.
On similar problems with upgrades on both the S4 and S3 this have helped:
Go to phone settings-->More, then select Date and Time. Change the date format to something else then change it back to the format you wanted. Save and go back.
I have no idea if this will help on this problem but it might be a thing to try instead of a factoryreset
same problem here
I believe messing around with cheat droid messed up my phone,and I can't find a solution.
model
ddmc78 said:
I believe messing around with cheat droid messed up my phone,and I can't find a solution.
Click to expand...
Click to collapse
I've a Samsung galaxy exhibit t599n also got scanned by odin pro but can't post the results...
This error is usually linked to Facebook contact sync...
Does it also occur after a full wipe without installing/restoring any apps, accounts or contacts?
Also, test a different SIM, it might be malfunctioning.
Sent from my SM-N9005 using Tapatalk 2

Unfortunately the process com.android.phone has stopped

After flashing the 4.4.2 firmware to my Note 3, I get the following error message once the device turns on: "Unfortunately the process com.android.phone has stopped". I can just click ok and the message goes away but it shouldn't be appearing in the first place so does anyone know how to make it go away? An the phone works fine.
Yes I did a clean install, tried clearing the data and cache from app manager and any of the obvious ideas.
Anybody else having this issue? Any help is greatly appreciated!
w
wmfreak said:
After flashing the 4.4.2 firmware to my Note 3, I get the following error message once the device turns on: "Unfortunately the process com.android.phone has stopped". I can just click ok and the message goes away but it shouldn't be appearing in the first place so does anyone know how to make it go away? An the phone works fine.
Yes I did a clean install, tried clearing the data and cache from app manager and any of the obvious ideas.
Anybody else having this issue? Any help is greatly appreciated!
w
Click to expand...
Click to collapse
try doing a factory reset, if this does not work then try flashing a different 4.4.2 or re-downloading the one you flashed and trying again.
sweatingmytittsoff said:
try doing a factory reset, if this does not work then try flashing a different 4.4.2 or re-downloading the one you flashed and trying again.
Click to expand...
Click to collapse
thanks but I've already done all those
wmfreak said:
thanks but I've already done all those
Click to expand...
Click to collapse
you have already downloaded and installed a different version of 4.4.2????
if you are getting the problem on multiple roms then you must be doing something wrong during the flashing process.
Clear your cache from recovery rather than Application Manager.
radicalisto said:
Clear your cache from recovery rather than Application Manager.
Click to expand...
Click to collapse
Done that too
W
wmfreak said:
Done that too
W
Click to expand...
Click to collapse
Hmm, Tried a reflash? -- if no good, reflash with a full wipe that usually solves 99% of issues. Only thing I can think of
I had that problem too and it almost made me to hit my note 3 into the wall. From the first day I turned him...
My fix solution was Settings>Application Manager> Menu > Reset app preference>Reboot. Do it again if its going to be the sam outcome. I found tjat when you are force stopping aps, or closing you are going to end with those messages....
Sent from my SM-N9005 using xda app-developers app
uvaman said:
I had that problem too and it almost made me to hit my note 3 into the wall. From the first day I turned him...
My fix solution was Settings>Application Manager> Menu > Reset app preference>Reboot. Do it again if its going to be the sam outcome. I found tjat when you are force stopping aps, or closing you are going to end with those messages....
Sent from my SM-N9005 using xda app-developers app
Click to expand...
Click to collapse
just tried that too, rebooted, same result
W
my friend
don't try to reset , wipe any thing .
i have same problem and posted before : http://forum.xda-developers.com/showthread.php?t=2620340
i asked from all kings of developing , but no one could help me .
i searched on google and found out that problem maybe cause of our sim-card . maybe changing sim card your problem will be solved.
i'm almost confident that is cause of baseband " NA6" and we should wait for 4.4.2 for our region with different baseband .
be aware , this problem is with u even when try any custom rom , cause all af the are using NA5 and NA6 .
just crossing your finger and wait for new and diffrent baseban version my friend .
I'm having a similar issue accept my phone boots with the error, and will not go away even after multiple confirmations and reboots. Tried wiping cache/dalvik but nothing.
stevenschemers said:
I'm having a similar issue accept my phone boots with the error, and will not go away even after multiple confirmations and reboots. Tried wiping cache/dalvik but nothing.
Click to expand...
Click to collapse
Are you rooted with any changes?
Sent from my Note 3...making all others drool!
I had the same type of problem myself,
But on my HTC one. I was close to start the painful process of unrooting my device and go back to stock.
My problem was not having ANY network & using the phone or sms didn't work at all. I read many "solutions" on the internet but none helped.
I experimented myself and found a solution to my problem. If it can help others as well I am glad.
First go into settings, then apps.
Scroll to all applications, search for phone.apk - if you have an option to uninstall phone.apk to previous version/state do this. Reboot the phone. In my case this did the trick and everything is working properly. Hope it helps others as well.
Please respond if you tried and it worked. It may be helpful for others too.
Solving Unfortunately the process com.android.phone has stopped IN HTC>>>ANY MODEL
:good::good::good::good::good::good:
I was in this trouble for 6 days,
I gave mu cellphone to many Repairman And I asked them if any friend of them can fix it please do it.
But nobody with any expensive Boxes couldent to fix.
I got my HTC sensation and I was very sad.
But Abruptly I found a way.
I did my cellphone to SUPER CID with ADB & FASTBOOT before.
Because of that change my phone didnt know my sim card.
Some peoples only get an update and they fall into this problem. I am in IRAN (middle east)
YOU MUST CHANGE YOUR CID TO YOUR AREA.
in HTC Series CID s are here
http://forum.xda-developers.com/showthread.php?t=2445289
THIS IS ONLY WAY FOR PERSONS THAT ANY WIPE OR RESET DIDNT WORK FOR THEM.
mobile issue
i have katboon tab a34 in tablet one problem that is unfortunately process.com android.phone the stooped. so pls give me solutions of this problem
Response
himmat7 said:
i have katboon tab a34 in tablet one problem that is unfortunately process.com android.phone the stooped. so pls give me solutions of this problem
Click to expand...
Click to collapse
did yo any Update your tablet??
Which Country Are You in?
Is your Device rooted?
process com.android.phone has stopped working
I have a LG L70 that I rooted. I didn't install any ROM's on it. But what I did do was change the run time from Davik to ART. When the phone turned back on I received the warning Unfortunately the phone stopped working. And when I tried to factory reset the LG L70, that's when I get the error message Unfortunately com.android.phone has stopped working. Then I reset the phone back to Davik with no success. Is there a solution to fix this problem without using a PC? I can't even download anything because I can't sign in to my Google account. And trying to download direct the phone will not open any files, even the files I've saved on my SD Card. Please help. I'm going crazy trying to figure this out. Going to settings>apps>all apps etc. doesn't work.
Help from HTC user
professor2012 said:
I have a LG L70 that I rooted. I didn't install any ROM's on it. But what I did do was change the run time from Davik to ART. When the phone turned back on I received the warning Unfortunately the phone stopped working. And when I tried to factory reset the LG L70, that's when I get the error message Unfortunately com.android.phone has stopped working. Then I reset the phone back to Davik with no success. Is there a solution to fix this problem without using a PC? I can't even download anything because I can't sign in to my Google account. And trying to download direct the phone will not open any files, even the files I've saved on my SD Card. Please help. I'm going crazy trying to figure this out. Going to settings>apps>all apps etc. doesn't work.
Click to expand...
Click to collapse
HI, it's possible that you installed wrong art area, my English language is not good,, try to download your region art runtime, this error come when the phone doesn't know your region, for example you r in middle East but you have installed art runtime for Europe,, I didn't work on any LG mobile phones, I hope it be helpful
professor2012 said:
I have a LG L70 that I rooted. I didn't install any ROM's on it. But what I did do was change the run time from Davik to ART. When the phone turned back on I received the warning Unfortunately the phone stopped working. And when I tried to factory reset the LG L70, that's when I get the error message Unfortunately com.android.phone has stopped working. Then I reset the phone back to Davik with no success. Is there a solution to fix this problem without using a PC? I can't even download anything because I can't sign in to my Google account. And trying to download direct the phone will not open any files, even the files I've saved on my SD Card. Please help. I'm going crazy trying to figure this out. Going to settings>apps>all apps etc. doesn't work.
Click to expand...
Click to collapse
Try wiping cache, dalvik cache, system data and then factory reset (all this from recovery). I don't own a LG phone but this process is the same for almost all phones I think.
how did you erase the cache/dalvik in this situation
stevenschemers said:
I'm having a similar issue accept my phone boots with the error, and will not go away even after multiple confirmations and reboots. Tried wiping cache/dalvik but nothing.
Click to expand...
Click to collapse
How did you wipe the cache/dalvik in this situation. I can't even reinstall anything to re-root the phone. And there is no keyboard that I can type on. The only way that I can communicate with the phone is to speak through voice mode. And that isn't always a good experience.

[Q] Problem with S4 since 5.0.1 Update

Hi there,
my SO updated her S4 to 5.0.1 a few days ago. Since that, it is no longer possible to watch the telephone log. When she tries to start it, there comes the message "Telefon angehalten" which translates to "telephone stopped". All she can do the is click ok and the she's back on the homescreen.
Haven't tried to reset the phone yet, cause I'm hoping for a easier solution
Thanks in advance
godless.prayer said:
Hi there,
my SO updated her S4 to 5.0.1 a few days ago. Since that, it is no longer possible to watch the telephone log. When she tries to start it, there comes the message "Telefon angehalten" which translates to "telephone stopped". All she can do the is click ok and the she's back on the homescreen.
Haven't tried to reset the phone yet, cause I'm hoping for a easier solution
Thanks in advance
Click to expand...
Click to collapse
Clear the Phone app cache/data see if that helps.
radicalisto said:
Clear the Phone app cache/data see if that helps.
Click to expand...
Click to collapse
Thanks for the help but that didn't solve the problem
Any other ideas?
We made a Backup with Kies and then resetted her phone. Now everything works fine.

Unfortunately System UI has stopped working

Hello all, I my phone started turning itself off and back in about a week ago and today whenever I hold the home button down to bring up the task manager, this error message pops up. I've tried wiping the cache from r the recovery menu, and doing a delete data/factory reset. The reset seemed to work until my phone started updating and I imported my contacts from SD card. Now, once again the error message comes up whenever I hold down the home button. Could it be an update causing this, or did the virus come back when I imported my contacts? Any thoughts or suggestions would be appreciated. I should mention that I'm using the straight talk version of the S4.
The new google app update is causing this problem. Either turn it off via app manager or unistall the update
My husband and i both have the galaxy S4. We also noticed this issue around the same day you posted this! Have you figured anything out? Or fixed the problem?

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