Related
I have an HW 003 Novatech EVO built on May 19th.
Like many others I want to return my phone for a new one because of the light leakage and screen separation issues.
However, after reading a few posts and confirming my thesis, there is no point in returning your phone now as the replacement will more than likely have the same defects.
I spoke to a Sprint representative today and she recommended doing this: wait until HTC announces they have shipped newer HW models such as 004, or just a new batch with fixed screens.
Again, save yourself the trouble of unrooting, returning, rooting, etc...
Update: HTC has said they have partnered with several different vendors including Sony to make the screens for the new batch of EVOS. You can read an article about the EVO shortages on Buzzbox. I am not allowed to post the link here..
Hmm, I guess perhaps I should not plan on getting another Evo within the next few weeks. I'm reading a lot of bad stories about the Samsung Galaxy, I don't like the look of the Droid X and this iPhone 4 I just got has a small screen that just doesn't do it for me like the Evo's large screen. But I def do not want to get another Evo and have screen issues again. Oh what to do, what to do......
The replacement I received has no screen separation or like leakage issues. Maybe it takes awhile? my other one had it right off the bat.
Plancy said:
The replacement I received has no screen separation or like leakage issues. Maybe it takes awhile? my other one had it right off the bat.
Click to expand...
Click to collapse
My launch day Evo had leakage from day one but the screen wasn't rising until about week later. Now When I last cleaned the screen I could feel movement that I hadn't felt in the beginning. The big deal for me is that I don't want to use an Evo for many months and then the glue problem starts and then the device has the chance of becoming something I can't sell on ebay and would probably not want to give away to friends or family with a faulty screen. It would be nice if HTC could just open up and talk about it and explain how they've fixed the problem and how we have nothing to worry about down the road anymore then we would with another touchscreen phone.
AshMa said:
It would be nice if HTC could just open up and talk about it and explain how they've fixed the problem and how we have nothing to worry about down the road anymore then we would with another touchscreen phone.
Click to expand...
Click to collapse
Indeed this would be nice. However, HTC is notorious for not responding to the real issues even though they are aware of them.
As we know, not every EVO has these issues; furthermore, not every EVO has these issues right out of the box. My EVO had no problems until about a 2 weeks after use.
I would recommend playing it safe and just waiting for a newer batch from HTC and then exchange your phone.
We will all probably end up better off
These threads really are not helping my O.C.D.
Hope you guys get everything squared away with your phones. Sucks to hear that the problems can occur even a few weeks down the road
Thats why i'm glad I have an accidental damage warranty. My screen has no separation issues but if it ever does I have a feeling I might accidentally drop this one.
I as well am paying for the warranty, 7$ a month. There is still a 100$ deductible on the new phone.
I've heard screen separation a lot with the novs
Sent from my PC36100 using XDA App
I ordered online (sprint.com) launch day, and got a 002 with screen separation, called 2 weeks ago when sprint.com had some in stock, they made me verify the problem at a local sprint authorized reseller (nearest corporate store is 3hrs away) and by the time i got it verified and called Order Support back they were sold out, they sent me the return kit (i have to return it by August 1) yet its been almost 2 weeks since then and they havent had any in stock to ship me a replacement. Its a little ridiculous as i need to get the replacement through sprint.com, and they are never in stock. I'm terrified of just getting another broken one and having to go through this fiasco again.
If you have screen separation issues, try gently heating the edges of the screen with a hairdryer while pressing down.
dehelflix said:
I ordered online (sprint.com) launch day, and got a 002 with screen separation, called 2 weeks ago when sprint.com had some in stock, they made me verify the problem at a local sprint authorized reseller (nearest corporate store is 3hrs away) and by the time i got it verified and called Order Support back they were sold out, they sent me the return kit (i have to return it by August 1) yet its been almost 2 weeks since then and they havent had any in stock to ship me a replacement. Its a little ridiculous as i need to get the replacement through sprint.com, and they are never in stock. I'm terrified of just getting another broken one and having to go through this fiasco again.
Click to expand...
Click to collapse
Strange , I spoke with a sprint rep on Thursday, 7/8, for a exchange, received my return kit today and received email confirmation that the replacement was shipped as of Saturday 7/11. You may want to contact Jerry. 3 day turn around for replacement.
By the way, my return kit states: return original package, manuals, battery, sdhc card, and phone..... I have all of these, but come on original package and manual.
Phone 1 Bad Earpiece speaker
Phone 2 None functioning headphone jack
Phone 3 Screen kept shutting off, but still could recieve calls so it was not a lockup, bad screen maybe?
Phone 4. Ok so far except for light leakage at the bottom. Every one of my replacements had light leakage though, so i wouldnt be returning your phone at this point if light leakage is your only problem. Remember these phones have a 1 year warranty, so if the screen seperates you will get a new phone (refurb)
I dont think HTC as addressed the screen issue, its still very hit and miss with people getting phones that are perfect, and the ones who are, sounds like some are having the issues after a couple weeks use. My newest phone was built on 6-21, and when i got my newest replacement, my brother joined my plan with an evo and both phones had light leakage. My buddy works at sprint, and every employee there that has an evo has light leakage.
Getting a refurb too may be even better, because if they replace the screen, maybe the new screen will be installed properly with a new type of glue, but who knows.
Deleted
10 char
My Sprint repair store replaced the screen... HTC is sending screens to key repair centers. I ended up fighting til I got a new phone though.
chaoticallysweet said:
Strange , I spoke with a sprint rep on Thursday, 7/8, for a exchange, received my return kit today and received email confirmation that the replacement was shipped as of Saturday 7/11. You may want to contact Jerry. 3 day turn around for replacement.
By the way, my return kit states: return original package, manuals, battery, sdhc card, and phone..... I have all of these, but come on original package and manual.
Click to expand...
Click to collapse
called them back today, had to escalate call 3x, got a order number should get new phone in 3-5 days, thanks.
I picked my EVO on launch day, it was a 002 with a nova screen. Exchanged it 29 daya later due to the light leak / screen separation problem. I got a 003 with an Epson screen and no problems in the last week and a half that I've had it.
Return was done at the Sprint store I purchased it from.
Posted via XDA Android app from Evo
My Google I/O EVO has always had it. I am going to try the hair dryer trick, and if that doesn't work I will just wait for a new hardware revision.
-------------
Sent from my HTC EVO 4G using Tapatalk Pro.
It's easy as heck to fix, most all phones suffer from this it's just more noticeable on the EVO due to the lights but when you hear reports of dust under the screen etc on other phones its usually from the same thing. The adhesive doesn't have time to properly set during the initial huge runs of these phones so some of them will dry with the screen not secured as flat as possible. All you have to do is use a heat gun (blow dryer will work just takes longer) run it around the edges that are lifted long enough for the adhesive to melt then push the screen down flat and hold it long enough for the adhesive to set and you have a perfectly flat screen with no seperation.
It's a pretty common thing, I do this with every new phone I purchase and even with some laptops to make sure the screens are sealed properly to avoid problems down the road even if I don't see any problems initially. Better safe than sorry!
Hey guys I have had zero issues with mine. It’s a 003 Novatec screen....it’s too bad some of you have had so much trouble. I’m just curious since many of you have actually exchanged your phones. Can you just call and do an over the phone exchange?...When I had t-mobile this is what I always did. Sometimes for really stupid issues, but was always nice to get a scratch less replacement. They ship you a new one and you just ship it back? I also have the TEP plan but I would rather not pay 100 bucks if I do run into an issue since I think these should be warranty claims.
Hey guys! I just need a little help here.... I had issues with my camera with pictures being bad quality in the dark .... called Google and HTC .... finally HTC decided to replace or repair the device! Though Google agent stated I would be entitled for a new device, HTC at the end of the conversation mentioned it would be "like new" but not new phone. My phone is only a week old! I have no experience with repair/replacement with HTC and I would appreciate if you can share your experience with similar situation in the past!
Also, please vote your opinion at the top in next 3 days so I can decide quick!
TIA!
Their replacement units are basically the same as a new phone, no signs of wear or anything
How bad do your pictures look? You can't expect much from any phones with an LED flash in regards to night pictures. The only phones that take somewhat respectable pictures in the dark are the ones with xenon flash.
ctbear said:
Their replacement units are basically the same as a new phone, no signs of wear or anything
Click to expand...
Click to collapse
I've had the opposite experience. The replacements that I received had new problems and one unit even had some light scratches on the screen. The most common aesthetic problem that I saw on the replacements was that the black piece sitting underneath the screen was not flush with the screen. Another one came with a weak vibrate and one of the other ones I remember had a problem with the camera, where the photos would turn up saturated (looking at the back of the camera, it looks like the camera had been tampered with or underwent repair).
I haven't had any experience with repairing the phone, however, if you're thinking about getting a replacement, I would only choose that as the last resort.
I had a discussion with a htc rep about the "like new" phones. I was told that they are actually better than new ones since they replace the motherboard, casing, and screen. Then they each go through the testing process. She said that the brand new phones don't all get tested, only around 1 in 5 or so.
I am not sure if this is true or not, just what was told to me on the phone.
r0adki111 said:
I had a discussion with a htc rep about the "like new" phones. I was told that they are actually better than new ones since they replace the motherboard, casing, and screen. Then they each go through the testing process. She said that the brand new phones don't all get tested, only around 1 in 5 or so.
I am not sure if this is true or not, just what was told to me on the phone.
Click to expand...
Click to collapse
Get a new replacement phone. If you send it back to repair, you might end up 2 or 3 weeks without the phone according to HTC's track record.
hbkmog said:
Get a new replacement phone. If you send it back to repair, you might end up 2 or 3 weeks without the phone according to HTC's track record.
Click to expand...
Click to collapse
Yep it took me around 4 weeks for my last repair job. (had to get dust under screen fixed twice).
Next time I'm getting a replacement.
r0adki111 said:
Yep it took me around 4 weeks for my last repair job. (had to get dust under screen fixed twice).
Next time I'm getting a replacement.
Click to expand...
Click to collapse
I've actually had very good experiences with HTC.
It takes about 3 days to ship to the HTC factory, they fixed my screen in under a day and had it back out with 2day shipping. So about 7 days, BUT the first time they fixed my phone, they didnt connect the camera or motherboard so my earpiece, camera, and flash would NOT work.
They fixed it again for free, and I did indeed get MY phone back. Not a refurb. I dropped my phone the first week and it had a scuff near the top which is indeed still there.
I think you should use a cheap replacement phone for a 1-2 weeks it will take for HTC to fix it rather then getting a refurb where you have no idea if it has DIFFERENT problems.
Thank you do much for all your response guys! They also gave me another option to authorize my credit card for full value of the phone, they send you a replacement phone then you play with it and then send the defective back in 10 days if not you pretty much buy both the phones. This option seems to be more attractive since I get to compare and decide, so I'm leaning more towards this but still waiting for some more experience / opinions
Thanks again
Sent from my Nexus One using XDA App
Hate to admit it, but this is my third RMA. I did a couple back in July and still had issues. So decided to wait a month or more and try one more RMA.
My first two RMAs with Google were pretty quick. I called them, got the link request the replacement. It took them about one business day to ship it and they'd send it 2 day delivery. So the entire process from the time I called to receiving the replacement was just 3 days on both of those RMAs. And that was when Google was up to their elbows in new orders and replacements.
I would have thought almost 2 months later things would settle down. But I started an RMA on Tuesday and it's Friday and they haven't even shipped it yet.
Anyone else do any RMAs this week?
Ravynmagi said:
Hate to admit it, but this is my third RMA. I did a couple back in July and still had issues. So decided to wait a month or more and try one more RMA.
My first two RMAs with Google were pretty quick. I called them, got the link request the replacement. It took them about one business day to ship it and they'd send it 2 day delivery. So the entire process from the time I called to receiving the replacement was just 3 days on both of those RMAs. And that was when Google was up to their elbows in new orders and replacements.
I would have thought almost 2 months later things would settle down. But I started an RMA on Tuesday and it's Friday and they haven't even shipped it yet.
Anyone else do any RMAs this week?
Click to expand...
Click to collapse
The whole process has gone to s#! *, my first rma at the beginning of august I got labels, rma form, and replacement shipped the same day. 2nd rma I called Google and they told me a rep would call me back to take my info down. Never got the call and had to call them back. A whole lot of phone and email tag trying to get all my forms and labels just to get a replacement
Sent from my Black "Destroy Mode" Nexus 7
Oh yeah. I just realized I haven't even gotten the email with the return labels. That usually comes at the same time as the email for the replacement order.
Guess I'll have to call Google and find out what happened to the RMA.
Call once more, if nothing happens then file a complaint with the BBB.
Ravynmagi said:
Hate to admit it, but this is my third RMA. I did a couple back in July and still had issues. So decided to wait a month or more and try one more RMA.
My first two RMAs with Google were pretty quick. I called them, got the link request the replacement. It took them about one business day to ship it and they'd send it 2 day delivery. So the entire process from the time I called to receiving the replacement was just 3 days on both of those RMAs. And that was when Google was up to their elbows in new orders and replacements.
I would have thought almost 2 months later things would settle down. But I started an RMA on Tuesday and it's Friday and they haven't even shipped it yet.
Anyone else do any RMAs this week?
Click to expand...
Click to collapse
I did one almost a week ago and still hasn't shipped... So I feel where you're coming from.
WackyClash said:
I did one almost a week ago and still hasn't shipped... So I feel where you're coming from.
Click to expand...
Click to collapse
I didn't call, figure since is Friday I'll just wait to next Monday to find out what is happening. Perhaps they are waiting on the next C9O batch from ASUS.
I called Google and it turns out their system went down and existing replacements got stuck in the queue. He said he'll need to escalate my issue to get my replacement unstuck from the queue.
Got this shortly later from Google...
Hi,
We're aware of an issue preventing shipment of advance replacement devices
and are working on a fix.
Please rest assured that this delay will be accounted for when calculating
the deadline for return of your original device.
Apologies for the inconvenience.
Regards,
The Google Play Team
Click to expand...
Click to collapse
Ravynmagi said:
I called Google and it turns out their system went down and existing replacements got stuck in the queue. He said he'll need to escalate my issue to get my replacement unstuck from the queue.
Click to expand...
Click to collapse
At least u didn't get a "ghost" unit. When I went to get an rma on my second unit (screen lift and dead pixels) Google said they couldn't find my n7 in their system. So it took me a week and a half before they got it resolved and sent me a new one
Sent from my Rooted, LazyPanda, White "Destroy Mode" Evo
Yeah,I also called them this morning and receive that same email.
I placed my original RMA request on 8-31. Every day I call them and they tell me the same story.. That they are escalating my order to another department that is dealing with the shipments of RMA's and nothing every happens. I call everyday.
Hi ,
Thank you for contacting Google. It was a pleasure getting to speak with
you today. As promised, I've forwarded your case to a specialist to begin
working to resolve your issue as soon as possible.
We're aware of an issue preventing shipment of advance replacement devices
and are working on a fix.
Please rest assured that this delay will be accounted for when calculating
the deadline for return of your original device.
In the meantime, if you come across any other information that you'd like
to pass along, please feel free to reply to this email. Your responses
will automatically go to the specialist working on your case.
Apologies for the inconvenience.
Regards,
The Google Play Team
Ravynmagi said:
Got this shortly later from Google...
Click to expand...
Click to collapse
Geez, not good to hear this has at least been going on since August 31st and still isn't fixed. Google had no problem putting a hold on my credit card though.
They told me to call again if I don't hear anything by Thursday.
I just called and they said it's stuck in a pending state as well. Guy said he would email my case specialist and I should get an email back.
Hmm...that sucks. I have been contemplating RMAing my N7 lately. I've always had very slight screen lift, but it never really bothered me. I removed 2 screws under the area where the lift was, and later removed the sponge strip. That fixed it 90% of the way. But the last few weeks I get the unresponsive touch screen, and have to turn the screen off, then back on. That fixes it completely, until it happens again. I've flashed a few ROMs and kernels, and it's a lot better now, but still happens daily.
If/when I hear that new units aren't plagued with defects, I may RMA.
So if I ordered from the Play Store and request an RMA, they'll send me a new one first, place a $199+tax hold on my CC, and wait for me to return mine, correct?
What if I get the new one and it's worse, and I want to return IT? Does that create a bigger problem?
Thanks, and keep us up to date on your situation please
Edit: Is it possible to RMA an 8GB model, and request the new one be a 16GB, and pay the difference?
jaycustom said:
If/when I hear that new units aren't plagued with defects, I may RMA.
So if I ordered from the Play Store and request an RMA, they'll send me a new one first, place a $199+tax hold on my CC, and wait for me to return mine, correct?
What if I get the new one and it's worse, and I want to return IT? Does that create a bigger problem?
Thanks, and keep us up to date on your situation please
Edit: Is it possible to RMA an 8GB model, and request the new one be a 16GB, and pay the difference?
Click to expand...
Click to collapse
The hold they put on your credit card is only the cost of the device, no sales tax. So for the 8GB model it would only be $199 total. They hold with my bank usually goes away in less than 2 days.
Google rep told me that if the replacement also has issues they still wanted me to return the original and then do another RMA on the replacement.
You have 3 weeks to return the device and normally the RMA process is pretty quick. So you could still hold on to the original while doing another RMA on the second, so long as you get that original back within the 3 week window.
For the last item, you can ask, but doubtful.
Ravynmagi said:
The hold they put on your credit card is only the cost of the device, no sales tax. So for the 8GB model it would only be $199 total. They hold with my bank usually goes away in less than 2 days.
Google rep told me that if the replacement also has issues they still wanted me to return the original and then do another RMA on the replacement.
You have 3 weeks to return the device and normally the RMA process is pretty quick. So you could still hold on to the original while doing another RMA on the second, so long as you get that original back within the 3 week window.
For the last item, you can ask, but doubtful.
Click to expand...
Click to collapse
Cool, thanks for the info man!
So what you said..."Google rep told me that if the replacement also has issues they still wanted me to return the original and then do
another RMA on the replacement."
If I got a replacement that was worse(dead pixels, blown speaker) than my original (screen lift) I would have to keep the crappier one and give them my original N7 per the RMA...then start an RMA on the crappy replacement that I now am stuck with for an unspecified amount of days? That would suck. I've heard many stories of the replacement having more/worse defects than the original. Well, when or if the N7 starts to ship mainly defect free, I might RMA. Until then, I just have a really bad feeling that I have over a 50% chance my replacement will have more/worse defects. I guess I'll just keep mine, while keeping a lookout for better quality batches in the future. Thanks again man, good luck on the new Nexus.
Replacement Device being shipped.
Just a update. I received the shipping email this morning.. Whoo hoo.
Submitted RMA request: 08/31
Shipped new device: 09/12
The Authorization fell off out cc account but Google reran the authorization again today.
Ravynmagi said:
Geez, not good to hear this has at least been going on since August 31st and still isn't fixed. Google had no problem putting a hold on my credit card though.
They told me to call again if I don't hear anything by Thursday.
Click to expand...
Click to collapse
Google has lost there mind..
im waiting for them to send me a replacement device for a replacement that came damaged. THEY HAVE A GRAND of my money.. HOW Do they feel this is ok to do ...
GOOGLE I HOPE YOU WATCHING This forum . your layal customers are very upset . and APPLE IS LOVING EVERY MINUTE.
I just received my replacement today (sent the RMA request on September 4th) and it is a C50K with 2 dents on the bottom (1 big and 1 barely noticeable). The border around the screen is blue instead of black and on the inside there are fingerprints everywhere. The screen is still raised on the left side but at the moment it isn't loose and creaky (yet).
Received RMA Device
Just another Update.
I received my Replacement device yesterday. Same issue. Left part of screen is raised and its a C80.
So off to send original one back and do this process all over again
I got my replacement yesterday too. It's a C8O and sadly it's got the screen lift on the left side, quite noticeable lift.
This is my third and last RMA. Sadly I'm just gonna have to accept it and live with it. I'm still happy with it for $250, just physical flaws bother me a bit. Oh well.
I bought mine just over a month ago from Google UK. Delivery via TNT was an absolute nightmare, poor communications and ended up driving 40 miles return at midnight to collect it. A Disaster really - I am scared to even think about dealing with TNT ever again.
Now if that wasn't enough my Nexus 4 seems to have come from Hell. I have loads of showstopper issues, just to name a few:
* The headset emits all sorts of electronic noise whenever the phone is ON. Switching the screen on changes the tone. This is getting unbearable.
* Wifi / 3g signal are very weak compared to even my old and pretty destroyed HTC desire. (UK networks are generally rubbish) Sustaining a skype call in Bristol centre is now a major issue.
* Headphone volume is surprisingly low (less than 1/2 or ipad or desire)
* The thing is made of fragile glass. What worse could it be?
So if I was going to ask for replacement, what would happen? How many weeks or months would I be without phone (micro sim won't go in desire)? How many 40 mile trips will I need to make to deal with TNT? I am just thinking if its worth the hassle, even when the money is fairly tight.
Can I deal with LG directly, and would that be any better?
Now I clearly understand why great customer service is important. If I bought from apple I could just walkin to the store almost next door and walk out with another phone. Google, will you listen or a you going to be the next microsoft?
I bought one sim free with Google with some of the same issues plus the fact the screen was faulty. I contacted Google via phone and to begin with it went well. But things started to slow. They issued me a RMA but took 4 emails over 5 days to get it. Then I was waiting another week for the shipping label. They dont give you an address which sucked. All this was eating into the 10 days I had to return it. In the end I told them to screw themselves so I sold it on eBay. Lost a little money.
What was funny was after all that. Google sent a message saying how was it to deal with them and could I give accurate feedback. Useless ****s. Hope i haven't put you off too much.
Sent from my Nexus 4 using Tapatalk 2
Sexywacko said:
I bought one sim free with Google with some of the same issues plus the fact the screen was faulty. I contacted Google via phone and to begin with it went well. But things started to slow. They issued me a RMA but took 4 emails over 5 days to get it. Then I was waiting another week for the shipping label. They dont give you an address which sucked. All this was eating into the 10 days I had to return it. In the end I told them to screw themselves so I sold it on eBay. Lost a little money.
What was funny was after all that. Google sent a message saying how was it to deal with them and could I give accurate feedback. Useless ****s. Hope i haven't put you off too much.
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
oh my... anyone got experience dealing with LG, if I may do so? I start to really regret this purchase. I could just hold out till June or July and be a happy iphone owner and the exchange and flog this. My screen is at least nice and bright except I bought a phone and not a toy.
Hello guys,i sended my tablet 2 times for the grounded touchscreen issue many of you know ,first time my tablet returned after 2 days at the repair center and the center didn't done anything to it,just a hard reset.
So I Send the tablet back for a second time ,this time the tablet was there over 20days,this time they replace a "usb board" so i thought problem fixed,today i got my tablet and it came with the same problem.... but this time more horrible with with missing touches all over the upper middle part of the Screen when it's not grounded and that's not enough,i was shocked when i saw the service damaged the frame of my tablet!! ,seems like someone did try to open it with a screwdriver and the frame has a damaged/broke part on the top right ,i called the service center and told them that the problem hasn't fixed still! and specially for the damaged they service did on the frame! and i did send a picture of it ,they told me they will make a new RMA and i will send it tomorrow AGAIN.
My adventure continues,i used to be a very big supporter of Asus... has anyone experience anything similar? please let me know ,or any suggestion guys
They have had mine for 4 weeks.........
I just got my tablet back day before yesterday. It took exactly 2 weeks from the time I sent it. I was having an issue with the USB port. It wouldn't charge or connect to my pc while the tablet was turned on. It would charge when it was powered off and the computer could see it while in fastboot mode. So I was able to return it to stock and relock the bootloader.
I don't know the details of what was repaired. Is that documented somewhere? I did setup up an account with ASUS. I actually started the whole RMA process online. Never actually spoke to a person. For the most part it was pretty painless other than not having a tablet for 2 weeks.
Here are videos i took after this second repair to see the problem is still here https://www.youtube.com/watch?v=60oysCFNopk
https://www.youtube.com/watch?v=HZVRJD4omEU
and this is what they do to my tablets frame,which i had in amazing condition since day one with case and screen protector View attachment 2691497
I RMAd mine because the micro USB port was intermittently working. It took them 4 weeks to decide not to fix it, and send me what they claim is a new one..........
ruskastud said:
I RMAd mine because the micro USB port was intermittently working. It took them 4 weeks to decide not to fix it, and send me what they claim is a new one..........
Click to expand...
Click to collapse
so they send you a new unit?
It's definitely a different tablet. It looks good, but who knows if it's actually new........
Sent from my Nexus 7 using xda app-developers app
ruskastud said:
It's definitely a different tablet. It looks good, but who knows if it's actually new........
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
You asked for a new unit? You didn't have an option for take your money back?
ruskastud said:
It's definitely a different tablet. It looks good, but who knows if it's actually new........
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
I didn't ask for a new unit. I thought mine was going to get repaired. They chose not to repair it, and send me a "new" one. I wasn't asked or given any other options.......
Sent from my Nexus 7 using xda app-developers app
My heart goes out to anyone struggling with this tablet. I waited weeks and tried updates but it never helped. Customer service was of no assistance. I've read nothing but horror stories on sending in these units. Luckily I was able to correct my issue with Ts11 fix. I am now seeing people have problems with it messing up again.
Highly considering selling my unit online while it's working and washing my hands of the situation.
Just remember no matter what the company, the squeaky wheel gets the oil. Be patient, kind, not rude, and persistent. You may have to make ten phone calls but eventually they will get tired of it and help.
I am glad to read that someone in this thread actually got Asus to send them a replacement. I would like to know what condition it's in and if you've had any problems with it yet???
Sent from my Nexus 7 using Tapatalk
dimcreed22 said:
Hello guys,i sended my tablet 2 times for the grounded touchscreen issue many of you know ,first time my tablet returned after 2 days at the repair center and the center didn't done anything to it,just a hard reset.
So I Send the tablet back for a second time ,this time the tablet was there over 20days,this time they replace a "usb board" so i thought problem fixed,today i got my tablet and it came with the same problem.... but this time more horrible with with missing touches all over the upper middle part of the Screen when it's not grounded and that's not enough,i was shocked when i saw the service damaged the frame of my tablet!! ,seems like someone did try to open it with a screwdriver and the frame has a damaged/broke part on the top right ,i called the service center and told them that the problem hasn't fixed still! and specially for the damaged they service did on the frame! and i did send a picture of it ,they told me they will make a new RMA and i will send it tomorrow AGAIN.
My adventure continues,i used to be a very big supporter of Asus... has anyone experience anything similar? please let me know ,or any suggestion guys
Click to expand...
Click to collapse
Wow, at least you got an RMA!!!
I know this is off topic but does relate to what you say...
I have tried RMA for a 3 mother boards over the years. The last motherboard, about 6 months ago... They never compelted the RAM process, they never sent an email confirmation, nothing. I emailed multiple times and they said they have no RMA. Then out of the blue the email with RMA number. This was after many attempts on the website. So I send said motherboard back to asus thinking it was an issue with the power capacitors (I am very knowledgeable when it comes to mother boards). Keeping in mind, it was still under warranty, they email me back saying that there are scratches around the CPU mounting holes that are causing the issue and its $180 to fix.
Then they dremmeled down even further to "show" me, totally ruining the board.
I have other stories too... That match yours as I only use Asus motherboards on my PC Builds... But that is matching your story. They made product worse and then told me its not under warranty.
Asus is a great manufacturer but the customer service is horrid.
My Nexus 7 is @ Asus atm.
They received it today and sent me an email.
It'll take up to 7 - 10 business days before I know something...
I got 2 big red dots/smudges in/on my screen (on dark backgrounds)...
Panja said:
My Nexus 7 is @ Asus atm.
They received it today and sent me an email.
It'll take up to 7 - 10 business days before I know something...
I got 2 big red dots/smudges in/on my screen (on dark backgrounds)...
Click to expand...
Click to collapse
I had those to I found out it was from to much pressure on the screen
Sent From Ville Candykat
Flashalot said:
I had those to I found out it was from to much pressure on the screen
Sent From Ville Candykat
Click to expand...
Click to collapse
Serious?!
I received my Nexus around a month ago.
Can't remember if I had them before but always using the Nexus with care...
Panja said:
My Nexus 7 is @ Asus atm.
They received it today and sent me an email.
It'll take up to 7 - 10 business days before I know something...
I got 2 big red dots/smudges in/on my screen (on dark backgrounds)...
Click to expand...
Click to collapse
I also am experiencing the same problem. It irritates a lot while watching movies.
Sent from my Nexus 7 using Tapatalk
I just got mine back from Asus repair.
They replaced the LCD panel in my Nexus.
The 2 red smudges are gone but... I got 1 dead pixel back.
Phoned Asus support but apparently 1 dead pixel is within the legal margins here in NL and they cannot help me with this problem.
So long story short: 2 red smudges within a month of purchase, Asus replaced LCD, smudges gone, dead pixel instead.
I have never been to a service center until I start using tablets made by ASUS.
The very first time I went to their service center is because I got a Transformer Prime (TF201) that bricked itself when updating the official firmware! They took about a week to repair and the motherboard is replaced. I didn't have time to give a thorough check as they are about to close the center (I went after work). When I got home, I check the condition again and found out that the frame is loosen and scratched. What's worse, this new motherboard made me unable to unlock the tablet when I have decided to go cyanogenmod, I had to send it to RMA (RMA for what is obviously a software issue) again in order to get it unlocked.
I swore I'll never buy any ASUS product again.
Despite the hatred towards ASUS, Google Nexus once again draw me back to ASUS. As much as I believe in Nexus brand, ASUS once again made me disappointed (obviously I've the same touchscreen issue). However, I'm hesitated as to whether I should send it to RMA or not. I don't want to have a tablet in physically good condition that come back with a loosen and scratched frame.
This issue don't just made me hate ASUS more, it also made me starts doubting my previous thinking that "Nexus is a good brand" to buy.