I have an HW 003 Novatech EVO built on May 19th.
Like many others I want to return my phone for a new one because of the light leakage and screen separation issues.
However, after reading a few posts and confirming my thesis, there is no point in returning your phone now as the replacement will more than likely have the same defects.
I spoke to a Sprint representative today and she recommended doing this: wait until HTC announces they have shipped newer HW models such as 004, or just a new batch with fixed screens.
Again, save yourself the trouble of unrooting, returning, rooting, etc...
Update: HTC has said they have partnered with several different vendors including Sony to make the screens for the new batch of EVOS. You can read an article about the EVO shortages on Buzzbox. I am not allowed to post the link here..
Hmm, I guess perhaps I should not plan on getting another Evo within the next few weeks. I'm reading a lot of bad stories about the Samsung Galaxy, I don't like the look of the Droid X and this iPhone 4 I just got has a small screen that just doesn't do it for me like the Evo's large screen. But I def do not want to get another Evo and have screen issues again. Oh what to do, what to do......
The replacement I received has no screen separation or like leakage issues. Maybe it takes awhile? my other one had it right off the bat.
Plancy said:
The replacement I received has no screen separation or like leakage issues. Maybe it takes awhile? my other one had it right off the bat.
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My launch day Evo had leakage from day one but the screen wasn't rising until about week later. Now When I last cleaned the screen I could feel movement that I hadn't felt in the beginning. The big deal for me is that I don't want to use an Evo for many months and then the glue problem starts and then the device has the chance of becoming something I can't sell on ebay and would probably not want to give away to friends or family with a faulty screen. It would be nice if HTC could just open up and talk about it and explain how they've fixed the problem and how we have nothing to worry about down the road anymore then we would with another touchscreen phone.
AshMa said:
It would be nice if HTC could just open up and talk about it and explain how they've fixed the problem and how we have nothing to worry about down the road anymore then we would with another touchscreen phone.
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Indeed this would be nice. However, HTC is notorious for not responding to the real issues even though they are aware of them.
As we know, not every EVO has these issues; furthermore, not every EVO has these issues right out of the box. My EVO had no problems until about a 2 weeks after use.
I would recommend playing it safe and just waiting for a newer batch from HTC and then exchange your phone.
We will all probably end up better off
These threads really are not helping my O.C.D.
Hope you guys get everything squared away with your phones. Sucks to hear that the problems can occur even a few weeks down the road
Thats why i'm glad I have an accidental damage warranty. My screen has no separation issues but if it ever does I have a feeling I might accidentally drop this one.
I as well am paying for the warranty, 7$ a month. There is still a 100$ deductible on the new phone.
I've heard screen separation a lot with the novs
Sent from my PC36100 using XDA App
I ordered online (sprint.com) launch day, and got a 002 with screen separation, called 2 weeks ago when sprint.com had some in stock, they made me verify the problem at a local sprint authorized reseller (nearest corporate store is 3hrs away) and by the time i got it verified and called Order Support back they were sold out, they sent me the return kit (i have to return it by August 1) yet its been almost 2 weeks since then and they havent had any in stock to ship me a replacement. Its a little ridiculous as i need to get the replacement through sprint.com, and they are never in stock. I'm terrified of just getting another broken one and having to go through this fiasco again.
If you have screen separation issues, try gently heating the edges of the screen with a hairdryer while pressing down.
dehelflix said:
I ordered online (sprint.com) launch day, and got a 002 with screen separation, called 2 weeks ago when sprint.com had some in stock, they made me verify the problem at a local sprint authorized reseller (nearest corporate store is 3hrs away) and by the time i got it verified and called Order Support back they were sold out, they sent me the return kit (i have to return it by August 1) yet its been almost 2 weeks since then and they havent had any in stock to ship me a replacement. Its a little ridiculous as i need to get the replacement through sprint.com, and they are never in stock. I'm terrified of just getting another broken one and having to go through this fiasco again.
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Strange , I spoke with a sprint rep on Thursday, 7/8, for a exchange, received my return kit today and received email confirmation that the replacement was shipped as of Saturday 7/11. You may want to contact Jerry. 3 day turn around for replacement.
By the way, my return kit states: return original package, manuals, battery, sdhc card, and phone..... I have all of these, but come on original package and manual.
Phone 1 Bad Earpiece speaker
Phone 2 None functioning headphone jack
Phone 3 Screen kept shutting off, but still could recieve calls so it was not a lockup, bad screen maybe?
Phone 4. Ok so far except for light leakage at the bottom. Every one of my replacements had light leakage though, so i wouldnt be returning your phone at this point if light leakage is your only problem. Remember these phones have a 1 year warranty, so if the screen seperates you will get a new phone (refurb)
I dont think HTC as addressed the screen issue, its still very hit and miss with people getting phones that are perfect, and the ones who are, sounds like some are having the issues after a couple weeks use. My newest phone was built on 6-21, and when i got my newest replacement, my brother joined my plan with an evo and both phones had light leakage. My buddy works at sprint, and every employee there that has an evo has light leakage.
Getting a refurb too may be even better, because if they replace the screen, maybe the new screen will be installed properly with a new type of glue, but who knows.
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10 char
My Sprint repair store replaced the screen... HTC is sending screens to key repair centers. I ended up fighting til I got a new phone though.
chaoticallysweet said:
Strange , I spoke with a sprint rep on Thursday, 7/8, for a exchange, received my return kit today and received email confirmation that the replacement was shipped as of Saturday 7/11. You may want to contact Jerry. 3 day turn around for replacement.
By the way, my return kit states: return original package, manuals, battery, sdhc card, and phone..... I have all of these, but come on original package and manual.
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called them back today, had to escalate call 3x, got a order number should get new phone in 3-5 days, thanks.
I picked my EVO on launch day, it was a 002 with a nova screen. Exchanged it 29 daya later due to the light leak / screen separation problem. I got a 003 with an Epson screen and no problems in the last week and a half that I've had it.
Return was done at the Sprint store I purchased it from.
Posted via XDA Android app from Evo
My Google I/O EVO has always had it. I am going to try the hair dryer trick, and if that doesn't work I will just wait for a new hardware revision.
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Sent from my HTC EVO 4G using Tapatalk Pro.
It's easy as heck to fix, most all phones suffer from this it's just more noticeable on the EVO due to the lights but when you hear reports of dust under the screen etc on other phones its usually from the same thing. The adhesive doesn't have time to properly set during the initial huge runs of these phones so some of them will dry with the screen not secured as flat as possible. All you have to do is use a heat gun (blow dryer will work just takes longer) run it around the edges that are lifted long enough for the adhesive to melt then push the screen down flat and hold it long enough for the adhesive to set and you have a perfectly flat screen with no seperation.
It's a pretty common thing, I do this with every new phone I purchase and even with some laptops to make sure the screens are sealed properly to avoid problems down the road even if I don't see any problems initially. Better safe than sorry!
Hey guys I have had zero issues with mine. It’s a 003 Novatec screen....it’s too bad some of you have had so much trouble. I’m just curious since many of you have actually exchanged your phones. Can you just call and do an over the phone exchange?...When I had t-mobile this is what I always did. Sometimes for really stupid issues, but was always nice to get a scratch less replacement. They ship you a new one and you just ship it back? I also have the TEP plan but I would rather not pay 100 bucks if I do run into an issue since I think these should be warranty claims.
Related
This may have been discussed before but I just wanted to inform you guys on my experience.
So I purchased my EVO 6/16 and I absolutely loved it!! At first glance it was everything I expected an more. I looked a little closer at the device and I noticed quite a bit of things
1) Screen was not properly seated
2) Battery life was somewhat suspect (even with NO task manager and NO syncing)
3) a bit jittery when swiping from one screen to another (compared to that of replacement and my Nexus One)
4) Random buttons seemed to have been activated when pressing the power button (mostly the camera button)
5) Screen responsiveness was a bit off
So the above issues were just a few I noticed from my OLD EVO. Now this may be somewhat of an "Placebo Effect" of getting a new Evo. The phone they gave me today feels a bit different. Both phones has the Build (003) I jotted down all of the numbers I could and nothing seems different as far as build is concerned, however we all know quality control in different batches can vary from time to time but not by much (or at least shouldn't)
REVIEW OF EVO I RECEIVED 6/22 FROM SPRINT:
I went to the Sprint store on Monday 6/21, to exchange my OLD Evo because I was a lil disappointed with the above issues they inspected the device and said you are right the screen is not seated correctly. Of course the screen responsiveness worked perfectly for the rep lol. The manager came out and said he'd put me on the waiting list and I'd receive a new one as soon as they came in. I got a call less then 24-hrs later stating they had some in. So of course I jumped for joy dropped my son off at daycare and went to the sprint store to grab another Evo. It took about an hr because of the amount of people up there. I handed over my old Evo and got a new Evo. I asked to hold both in my hand because I read somewhere were a sprint rep tried to act like he exchanged a phone and changed all the stickers inside to make it seem like it was a new phone. So after I looked carefully at the numbers I had written down I held both in my hand and compared the screens. Rubbing my fingers on both screens on the left hand corner and side. As to no ones surprise what do you think happened!! DUH, the damn screen was coming up and the manager says, "WHAT THE HELL". So of course I get the new Evo and I get a brand new charger and kept my old one for my troubles per Manager.
So while keeping the above issues in mind, the new devices is showing absolutely NO light leakage and when I say NONE I mean NONE! No left corner. NO leakage above the 4 soft buttons, no nothing! Phone seems very responsive to every touch where you barely have to tap the button and it'll activate. This may be caused by the screen being properly seated unlike the previous one I had. Battery is still suspect however that is something I am willing to live with because I know what the phone can do and what it takes to perform those task. If anyone has any additional questions please PM me or ask here.
I know this is pretty lengthy but I really need to start giving back to XDA because, indirectly, you guys have done so much for me.
There all different
I called the Sprint store where I bought my phone, just a moment ago, and told them about how my screen is also starting to come up, you can see light around the edges of the phone, as if the screen is comming up and letting light out. not only that but even when I turn the phone off, and its real dark, I can see light underneath the soft keys, NOTHING IS TURNED ON THERE SHOULD BE NO LIGHT ON WHEN THE PHONE IS OFF!!! ya, kinda had to get that through to someone. anyway he told me to call a "repair" center, (which hes an idiot for telling me this) and that theyd have to "Diagnose it" - Or, "Look at it all bug eyed and say, HMMM.. a couple times, or Yup..." and tell me I need to replace it. Or what also might suck, is I dropped it a few days ago, from like 2 feet, didn't throw it, slam it, it was just a light drop. So there are a few chips around the edges of the phone, wounder if theyll try to tell me thats why its happening, even though it was doing this 3 days after I bought it. June 5th, so anyways I ended up calling the repair store before truckin over there, and they told me "No, you take it back to where you bought it, You dont want it repaired you want it Exchanged!
Hmmm.... Interesting, I could have sworn I told the other dude that! I know nothing Great Sprint Masta! So anyway they told me theyd have a shipment in tomorrow, and that No, I cannot get on a list nor could they "order" me one. Wounder if theyll be there tomorrow.
BAleR said:
I called the Sprint store where I bought my phone, just a moment ago, and told them about how my screen is also starting to come up, you can see light around the edges of the phone, as if the screen is comming up and letting light out. not only that but even when I turn the phone off, and its real dark, I can see light underneath the soft keys, NOTHING IS TURNED ON THERE SHOULD BE NO LIGHT ON WHEN THE PHONE IS OFF!!! ya, kinda had to get that through to someone. anyway he told me to call a "repair" center, (which hes an idiot for telling me this) and that theyd have to "Diagnose it" - Or, "Look at it all bug eyed and say, HMMM.. a couple times, or Yup..." and tell me I need to replace it. Or what also might suck, is I dropped it a few days ago, from like 2 feet, didn't throw it, slam it, it was just a light drop. So there are a few chips around the edges of the phone, wounder if theyll try to tell me thats why its happening, even though it was doing this 3 days after I bought it. June 5th, so anyways I ended up calling the repair store before truckin over there, and they told me "No, you take it back to where you bought it, You dont want it repaired you want it Exchanged!
Hmmm.... Interesting, I could have sworn I told the other dude that! I know nothing Great Sprint Masta! So anyway they told me theyd have a shipment in tomorrow, and that No, I cannot get on a list nor could they "order" me one. Wounder if theyll be there tomorrow.
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Wow that is very disappointing my man. I really hope it works out for you. The scratch should not be an issue. Are you a new customer or a existing customer?
BAleR said:
I called the Sprint store where I bought my phone, just a moment ago, and told them about how my screen is also starting to come up, you can see light around the edges of the phone, as if the screen is comming up and letting light out. not only that but even when I turn the phone off, and its real dark, I can see light underneath the soft keys, NOTHING IS TURNED ON THERE SHOULD BE NO LIGHT ON WHEN THE PHONE IS OFF!!! ya, kinda had to get that through to someone. anyway he told me to call a "repair" center, (which hes an idiot for telling me this) and that theyd have to "Diagnose it" - Or, "Look at it all bug eyed and say, HMMM.. a couple times, or Yup..." and tell me I need to replace it. Or what also might suck, is I dropped it a few days ago, from like 2 feet, didn't throw it, slam it, it was just a light drop. So there are a few chips around the edges of the phone, wounder if theyll try to tell me thats why its happening, even though it was doing this 3 days after I bought it. June 5th, so anyways I ended up calling the repair store before truckin over there, and they told me "No, you take it back to where you bought it, You dont want it repaired you want it Exchanged!
Hmmm.... Interesting, I could have sworn I told the other dude that! I know nothing Great Sprint Masta! So anyway they told me theyd have a shipment in tomorrow, and that No, I cannot get on a list nor could they "order" me one. Wounder if theyll be there tomorrow.
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Complete BS. I can tell you from experience that the Sprint employees at the stores know pretty much nothing about anything.
Call Sprint's hotline directly and explain your situation. They should be able to order one for you and have it shipped directly to your address. That's how I got my EVO in the first place. When every store was sold out and it was no longer available online, all I had to do was call in and they ordered it and sent it out next day.
sfox8 said:
Complete BS. I can tell you from experience that the Sprint employees at the stores know pretty much nothing about anything.
Call Sprint's hotline directly and explain your situation. They should be able to order one for you and have it shipped directly to your address. That's how I got my EVO in the first place. When every store was sold out and it was no longer available online, all I had to do was call in and they ordered it and sent it out next day.
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Yeah that is certainly a step you can take. If the store is unable to assist thats just more fuel to take with you when you call Sprint and let them know how you were treated in the store. Bet you'll have a new Evo by Friday lol.
talentedtenth said:
Wow that is very disappointing my man. I really hope it works out for you. The scratch should not be an issue. Are you a new customer or a existing customer?
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I am new yes.
sfox8 said:
Complete BS. I can tell you from experience that the Sprint employees at the stores know pretty much nothing about anything.
Call Sprint's hotline directly and explain your situation. They should be able to order one for you and have it shipped directly to your address. That's how I got my EVO in the first place. When every store was sold out and it was no longer available online, all I had to do was call in and they ordered it and sent it out next day.
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I did call the hotline, I dialed *2 and talked to a fella and he told me the same, just take it up to the one that I bought it at and have them exchange it. I guess they play favorites.
Ya, I called em again, they told me all I can do is have them hold one, IF they have any, I think I'm just talkin to the wrong people about this. thanks for the input.
I bought mine from Radio Shack.
Do I need to deal with them to try to exchange mine, or can/should I just take it to a Sprint store directly and see if they will exchange it there?
Also, I've heard/read that HTC has pulled all the EVO's and is "fixing" the assembly line and expects to have "fixed" units available soon.
Assuming this is true (yes, I know), do you think they will replace the "defective" units after the 30 days, based on the 1 yr mfr warranty?
Or do I need to push for a replacement before July 3?
?????
okay heres what im understanding so far, sprint will replace/exchange my evo if it has light leakage or/and glass separation? please correct me if im wrong, so when i go to my local sprint store i wont look like a fool
JustinChase said:
I bought mine from Radio Shack.
Do I need to deal with them to try to exchange mine, or can/should I just take it to a Sprint store directly and see if they will exchange it there?
Also, I've heard/read that HTC has pulled all the EVO's and is "fixing" the assembly line and expects to have "fixed" units available soon.
Assuming this is true (yes, I know), do you think they will replace the "defective" units after the 30 days, based on the 1 yr mfr warranty?
Or do I need to push for a replacement before July 3?
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+1... Im in the same boat.
Sprint online order center told me that for the glass separation n light leaking I should get a replacement from sprint dot com (being the place I got my phone from) n that going to a local repair store would only mean I get a refurbished evo the rep said "if you paid for anew device n its defective you should naturally want a new replacement not a refurbished unit" so I agreed the phone is still out of stock at sprint dot com n as soon as it goes in stock I was told to call them n demand my new replacement. Further more the rep said even if I go past my 30 day limit n the device is still not in stock that I will not pl pay for anything because it was defective to begin with.
I went to a sprint repair center and the guy told me it is a normal thing for the phone to have a light leak and that the glass was normal. He said he has a Evo too and his is doing the same thing. I showed him how my glass is up and does not have an edge like the other side of the phone and he said that the phone is fine... WHAT THE HECK... no it isn't! It has lifted some since I bought it.
All 3 of ours are having the glass problem and mine has a half blown speaker. Sprint said to take it into a corp store so they could put a note on the account, so I did, but sprint.com is still out so I can't replace them.
Another week and a half and I'll be getting close to the 30 day mark. I hope I get some working ones by then!
I know it is not normal for the phone to be glowing in the dark...
JustinChase said:
I bought mine from Radio Shack.
Do I need to deal with them to try to exchange mine, or can/should I just take it to a Sprint store directly and see if they will exchange it there?
Also, I've heard/read that HTC has pulled all the EVO's and is "fixing" the assembly line and expects to have "fixed" units available soon.
Assuming this is true (yes, I know), do you think they will replace the "defective" units after the 30 days, based on the 1 yr mfr warranty?
Or do I need to push for a replacement before July 3?
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Click to collapse
+1 I'm also in the same boat..
Coming from having 2 faulty Heros and having to deal with CS, your best bet is to use *2. Lately Sprint's CS has been amazing after horrible reviews. Let them know your problem and they will take care of it. I have had 2 different options. Either have Sprint overnight me a replacement phone. Or have them note my account and I go to the local Sprint store to have it replaced. Both have worked flawlessly.
talentedtenth said:
Wow that is very disappointing my man. I really hope it works out for you. The scratch should not be an issue. Are you a new customer or a existing customer?
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Oh good I was worried about this. I am having the light leakage issues and want an exchange, and of course like every other owner I have dropped mine already lol.
Luckily I got mine at a Wal-Mart in the boondocks where they have a full stock still so no inventory issues there haha
BAleR said:
I know it is not normal for the phone to be glowing in the dark...
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Click to collapse
I had the same problem with glowing in the dark with the Navigation keys being dimly lit.
After some reaserch, It appears I have a REV 0002 Hardware. I have replaced with a REV 0003 hardware and the problem is GONE......
BAleR said:
I am new yes.
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Once you go into the store and speak with a manager politely ask him when your 30 day satisfaction guarentee started. Its unfortunate that you have to mention it but I am sure once he see that you are still within your trial that will light some fire under his a$$. Not only will he think he'll lose a new client but a new client that bought an EVO. Should work...
i'm not sure if i want to wait for the software patch for the screen since some people aren't having the issue. It won't fix the screen lifting issue anyway. Mine is very slightly raised at the bottom barely noticable but i'm woried that it will get worse over time.
I also purchased mine at Radio Shack and am wondering if I need to exchange it there or go to a sprint store.
Hey guys! I just need a little help here.... I had issues with my camera with pictures being bad quality in the dark .... called Google and HTC .... finally HTC decided to replace or repair the device! Though Google agent stated I would be entitled for a new device, HTC at the end of the conversation mentioned it would be "like new" but not new phone. My phone is only a week old! I have no experience with repair/replacement with HTC and I would appreciate if you can share your experience with similar situation in the past!
Also, please vote your opinion at the top in next 3 days so I can decide quick!
TIA!
Their replacement units are basically the same as a new phone, no signs of wear or anything
How bad do your pictures look? You can't expect much from any phones with an LED flash in regards to night pictures. The only phones that take somewhat respectable pictures in the dark are the ones with xenon flash.
ctbear said:
Their replacement units are basically the same as a new phone, no signs of wear or anything
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I've had the opposite experience. The replacements that I received had new problems and one unit even had some light scratches on the screen. The most common aesthetic problem that I saw on the replacements was that the black piece sitting underneath the screen was not flush with the screen. Another one came with a weak vibrate and one of the other ones I remember had a problem with the camera, where the photos would turn up saturated (looking at the back of the camera, it looks like the camera had been tampered with or underwent repair).
I haven't had any experience with repairing the phone, however, if you're thinking about getting a replacement, I would only choose that as the last resort.
I had a discussion with a htc rep about the "like new" phones. I was told that they are actually better than new ones since they replace the motherboard, casing, and screen. Then they each go through the testing process. She said that the brand new phones don't all get tested, only around 1 in 5 or so.
I am not sure if this is true or not, just what was told to me on the phone.
r0adki111 said:
I had a discussion with a htc rep about the "like new" phones. I was told that they are actually better than new ones since they replace the motherboard, casing, and screen. Then they each go through the testing process. She said that the brand new phones don't all get tested, only around 1 in 5 or so.
I am not sure if this is true or not, just what was told to me on the phone.
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Get a new replacement phone. If you send it back to repair, you might end up 2 or 3 weeks without the phone according to HTC's track record.
hbkmog said:
Get a new replacement phone. If you send it back to repair, you might end up 2 or 3 weeks without the phone according to HTC's track record.
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Yep it took me around 4 weeks for my last repair job. (had to get dust under screen fixed twice).
Next time I'm getting a replacement.
r0adki111 said:
Yep it took me around 4 weeks for my last repair job. (had to get dust under screen fixed twice).
Next time I'm getting a replacement.
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Click to collapse
I've actually had very good experiences with HTC.
It takes about 3 days to ship to the HTC factory, they fixed my screen in under a day and had it back out with 2day shipping. So about 7 days, BUT the first time they fixed my phone, they didnt connect the camera or motherboard so my earpiece, camera, and flash would NOT work.
They fixed it again for free, and I did indeed get MY phone back. Not a refurb. I dropped my phone the first week and it had a scuff near the top which is indeed still there.
I think you should use a cheap replacement phone for a 1-2 weeks it will take for HTC to fix it rather then getting a refurb where you have no idea if it has DIFFERENT problems.
Thank you do much for all your response guys! They also gave me another option to authorize my credit card for full value of the phone, they send you a replacement phone then you play with it and then send the defective back in 10 days if not you pretty much buy both the phones. This option seems to be more attractive since I get to compare and decide, so I'm leaning more towards this but still waiting for some more experience / opinions
Thanks again
Sent from my Nexus One using XDA App
Hey Everyone,
I just wanted to share my experience with sending my nexus one with an unlocked bootloader to HTC for cleaning.
Like a lot of nexus one owners, I started seeing dust under my screen after a few months (I always kept the phone in it's case while not in use). I called HTC and they sent me an email with a fedex delivery label. I sent the phone in on a Monday, and by the next day they had received it and posted a status that my phone was being diagnosed. A few hours later, the status changed to indicate it was being repaired. By Wednesday, they finished the repair and I received my cleaned phone on Thursday.
The best part: I had unlocked my bootloader and when I received the phone back the bootloader was relocked! This time, I gained root without unlocking the bootloader.
One issue however: My phone's IMEI is different that what it was when I sent it in. Not a huge problem, however some games I had no longer recognized my phone after I did a nandroid restore.
I hope this helps anyone who has a problem with dust under their screen and is reluctant to send it in for cleaning.
-a9
Interesting to hear that they cleaned it and returned the same phone. When I called them in may they said it will take two weeks and they will send me a refurb phone.
What was the process like? The Nexus I just bought form a dude from CL was kinda dinged up, which was okay, and the phone was perfect other than those few dings, I find out later(which he probably didn't care about but I do) was the back button isn't as sensitive as the other capacitive buttons and there's one spec of dust under the screen.
How do I start the process?
I had the same results a few months back, but I opted for a refurb instead of a repair. Told them I had dust under the screen, and the rep said, "OK, we have two options...repair or refurb." Not a single question asked.
staulkor said:
I had the same results a few months back, but I opted for a refurb instead of a repair. Told them I had dust under the screen, and the rep said, "OK, we have two options...repair or refurb." Not a single question asked.
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Click to collapse
Any deposit or hold on the account?
EDIT: Just checked the phone, It has definite dust under the screen near the top and bottom. I am a shoe-in for a refurb now.
Same exact story for me. I also had a few dings in the bottom shell of the phone, they replaced that as well. Which is awesome. I just know it's my phone because the IMEI is the same, as well as a small little scratch on the screen is still there.
Also shipped a Cliq in to Motorola to get the keyboard repaired. I shipped them both on a Tuesday, got the Nexus back on that Friday. Didn't get the Cliq back until the Friday after. That's ridiculous.
My serial number and wireless MAC are the same but the IMEI is different.
Sent from my Nexus One using XDA App
Grrr, I will have to wait almost a week and a half to do this, since that's when I will have the funds available for the process. . .I don't want to wait a week! Lol, I want to have this done by the end of the week.
@Tito You don't need "funds" to do the repair, just send them your phone and use another for awhile. I lucked out and upgraded to the Vibrant, and then got my Nexus One back the day I was returning the Vibrant. Since it sucks and all.. Haha.
Wisefire said:
@Tito You don't need "funds" to do the repair, just send them your phone and use another for awhile. I lucked out and upgraded to the Vibrant, and then got my Nexus One back the day I was returning the Vibrant. Since it sucks and all.. Haha.
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I am wanting a refurb. Do they repair cosmetic stuff like dings or scratches on the housing aswell? If so I will just do that.
~~Tito~~ said:
I am wanting a refurb. Do they repair cosmetic stuff like dings or scratches on the housing aswell? If so I will just do that.
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Yes, they replaced my entire casing which had a few small scratches and one large ding on the bottom where I dropped it on the sidewalk. It's pretty wonderful.
Wisefire said:
Yes, they replaced my entire casing which had a few small scratches and one large ding on the bottom where I dropped it on the sidewalk. It's pretty wonderful.
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I will wait for the refutb lol, cs rep convinced me since everything is guarenteed to work and they make sure it has a new mobo and everything so its like new. I am down for that lol. But this wait time is gonna kill me, since I dont have all the money to do it.
staulkor said:
I had the same results a few months back, but I opted for a refurb instead of a repair. Told them I had dust under the screen, and the rep said, "OK, we have two options...repair or refurb." Not a single question asked.
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What was your situation? Unlocked bootloader and all? Did you mention it, did you get any charges, can you tell the whole story lol. I will have 500+$ on the line.
Nexus One Dev handset
I have the exact same issue with dust under the screen but on the lower left of the screen. I have two things working against me ;
a) I'm not sure if the handset is in warranty as it was given to me by a Google Staff member as it's a Dev phone.
b) there are superficial scratch marks from my keys on the casing which an engineer my assume are impact marks from a drop which is not the case.
what are my chances of it being repaired for free?
I would expect it to be out of warranty buy now if it came from a Googler.
I sent mine back due to my screen was impossible to use, sent it back, they replaced just about all inside parts, mother board and much more, I had the phone back in 3 days working great. HTC has done everything to make my phone perfect. I would not hesitate to purchase any HTC product, they are the best IMO.
Thank You HTC
I called HTC UK my phone is still in warranty period until December 2011. She also said the screen would be replaced free of charge as it is manufacturers fault if I wanted any additional repairs i.e. casing etc that I would have to pay for that, however I can still avail of the UPS pick up service. Price Quotation of £30 for new casing.
£30? That's bloody good!
I've my N1 off with HTC UK at present getting repaired, it for some reason stopped letting any SIM card connected to any network.
Sent it off last Thursday (24th Feb) and still not got it back yet. HTC repair tracking is telling me the repair is done but no sign of the phone as yet.
Ok, I’m to the point of exploding. I have received 3 different refurbished Evo's from Sprint (Multiple Device Exchange Department). I kiddd you not, EVERY REPLACEMENT is worst than the last. 1st one had screen separation, second one had blown speaker right out the box, this last one had light gushing from the bottom of the screen. It was BAD! Noticeable during day time use! Anybody else experience this? I don’t think I’m being to demanding or picky. I paid $$$ for my fist evo and settled for these refurbs that are trash. Any suggestions? I got approved by a supervisor to receive a NEW one, when they become available. All the reps Ive spoken with said they have not seen new Evos available since the release date (for their department)
xavier1022 said:
Ok, I’m to the point of exploding. I have received 3 different refurbished Evo's from Sprint (Multiple Device Exchange Department). I kiddd you not, EVERY REPLACEMENT is worst than the last. 1st one had screen separation, second one had blown speaker right out the box, this last one had light gushing from the bottom of the screen. It was BAD! Noticeable during day time use! Anybody else experience this? I don’t think I’m being to demanding or picky. I paid $$$ for my fist evo and settled for these refurbs that are trash. Any suggestions? I got approved by a supervisor to receive a NEW one, when they become available. All the reps Ive spoken with said they have not seen new Evos available since the release date (for their department)
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My "Refurb" was actually a new white evo. At first I didn't want the white one, but it has since grown on me. That was the only complaint I have had with the "Refurb". Other than that, hardware wise, it is far nicer than the one I had got on release day. No screen seperation, no light leak, and it is actually louder than my first one. If I were you I would take the complaint to tier 3 in the retentions department. They always seem to find things that nobody else has.
It shouldn't be long. New Evo's have gone out to a lot of people. I've ordered 4 in the last month, and both times (2 at a time) they've taken about a week to arrive.
I just got my new Eco yesterday. They are in stock @ Sprint now!
Sent from my PC36100 using XDA App
xavier1022 said:
Ok, I’m to the point of exploding. I have received 3 different refurbished Evo's from Sprint (Multiple Device Exchange Department). I kiddd you not, EVERY REPLACEMENT is worst than the last. 1st one had screen separation, second one had blown speaker right out the box, this last one had light gushing from the bottom of the screen. It was BAD! Noticeable during day time use! Anybody else experience this? I don’t think I’m being to demanding or picky. I paid $$$ for my fist evo and settled for these refurbs that are trash. Any suggestions? I got approved by a supervisor to receive a NEW one, when they become available. All the reps Ive spoken with said they have not seen new Evos available since the release date (for their department)
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Funny exact thing happened to me, three refurbs within the last two weeks. I have given up though and just stuck with my original. Im sure around black Friday ill be looking for a new phone anyway.
Sent from my PC36100 using XDA App
Jye75 said:
It shouldn't be long. New Evo's have gone out to a lot of people. I've ordered 4 in the last month, and both times (2 at a time) they've taken about a week to arrive.
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Yeah, but you are probably talking about buying new evos I think as opposed to getting a new unit from the damages department. If that is the case, he may be waiting a lot longer than a week. The refurb department would probably be one of the last departments to see a new evo. Let's face it, they already have his money.
But who knows maybe sprint customer service is improving.
jd9900 said:
Yeah, but you are probably talking about buying new evos I think as opposed to getting a new unit from the damages department. If that is the case, he may be waiting a lot longer than a week. The refurb department would probably be one of the last departments to see a new evo. Let's face it, they already have his money.
But who knows maybe sprint customer service is improving.
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Pretty sure they come from the same place. Back when I had a Mogul, I went through 3 bad refurbs, and got upgraded to a new Touch Pro. Address it was shipped from was 2216 Outerloop Rd, Louisville, KY. (same address as the Evo's, and every other phone I've recieved from Sprint, business or personal) I don't think the "refurb dept" would have their own stock of new phones, when all they'd have to do is place the order through their computer system to be drawn from the warehouse.
That's great news then. That is way too many problems for them not to hook the op up.
Last Hope
ok, so I have 4th Refurb Evo sitting in my front door via UPS, Im at work and Im feeling pretty good about this one. Maybe 4th time is the charm... cross your fingers fellas.. If not, I'll end up with slit wrists. jk lol
Finally
So I got my new phone and it is wayyyy better than the ones the sent me prior. Still some light leaks but I will live.
Now its like my Ex girl friend, shes a 8, but 9 in a dress. My evo is a 8, 9 with a hard cover..lol
Got a refurb here as well and far happier with it then the brand new one I had. My brand new one had slight screen seperation, nothing I would have noticed without reading the forums but the new "refurb" had 0 screen seperation it also had an Epson screen which is worlds better than the Nova screen my new one had. I have no complaints at all about this refurb, I was actually ecstatic when I saw them side by side as the Nova screen is the only real problem i've had with this phone and the Epson fixed that 100x over the screen actually seems comparable to iPhone 4 screen now only bigger.
Like I said i'm ecstatic and if you still get the same phones I highly recommend trading yours in for a refurb if they are still giving out the ones with Epson screens LOL I think you are far better off with the refurb IME anyway.
Cheers
xavier1022 said:
So I got my new phone and it is wayyyy better than the ones the sent me prior. Still some light leaks but I will live.
Now its like my Ex girl friend, shes a 8, but 9 in a dress. My evo is a 8, 9 with a hard cover..lol
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LOL, your ex was a liar..... her dress size should be smaller than her pant size, unless she wore extremely tight jeans...manufacturer tend to label the dress size 2 sizes smaller than it really is.... but she's your ex so who cares!!!
But back on topic: why are they using 002 as refurbished phones, we all ( me) ditched them because of all the problems!
Sprint rep told me they aren't shipping refurbed Evos yet... wtf.
chaoticallysweet said:
LOL, your ex was a liar..... her dress size should be smaller than her pant size, unless she wore extremely tight jeans...manufacturer tend to label the dress size 2 sizes smaller than it really is.... but she's your ex so who cares!!!
But back on topic: why are they using 002 as refurbished phones, we all ( me) ditched them because of all the problems!
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I think he meant she's an 8 on a scale of 1-10...Anyway, I got a "recertified" Evo from Asurion and it is way better than my Evo I got on day 1.
I went through 2 refurbs. First one came with a smashed screen. I almost couldn't get it returned because they thought I did it. Went all the way up to retentions, and was about to cancel my account, when they magically said to send it back, and they would ship out a new one.
The second one came, with VERY minor Light leakage. It also had some type of issue with I think the battery. The phone would get so hot to the point where I couldn't hold it. It also wouldn't charge when I didn't have it sitting under a fan.
My Third Evo has been a ****ing HULK! NO issues what so ever, and it's been dropped a few times... Not from up high, except for one situation. It's also been subject to EXTREME heat. I'm a fire fighter, and I forgot to take my phone off when I geared up. Ended up going into a fire for search and rescue. I didn't realize it was on me, until it started ringing and I could feel it vibrate. Phone still works like a champ, and just started getting pretty decent battery life (which I thought was pretty bad when I first got the phone) on Fresh 3.2.
From my experience (2 years working at a service and repair sprint store)
for the most part the Refurbs are 100% solid
BUT! I've also had to do like 4-5 exchanges in a row because all the refurbs my technician gave me were trash.
I've also exchanged 4 before and ran out of ones in stock and had to order a replacement haha.
but that only happened maybe 2-3x
(one time i think it was just like a double exchange)
Has anyone had any problems with their refurbished EVOs? So far I've had 4 in the last week and a half, and I have to go back again tomorrow for what I'm going to assume will be my 5th. The power button on my EVO broke, they sent me a refurb. That one had a broken charging port when I got it, another refurb. That one did nothing but a constant boot loop, another refurb. This one came to me with a blown earpiece speaker and an overheating problem that causes the phone to reboot.
I'm sick of spending my family dinner time every day at the Sprint store. Can I be the only one who is having these problems? It seems to me that whoever refurbishes these phones for Sprint has absolutely no quality control department whatsoever. Another (what I consider to be huge) problem is that at one point I was waiting 3 days because the refurb EVOs were on back-order. During that time I had to steal the extra phone on my account back from my mom.
I guess I really can't do much about any of this, but I did write a letter in the hopes that someone will give a damn about just how horrible these refurbished phones are when they reach the consumer. I don't have high hopes though.
It reminds me of the time I drove from Sprint store to Sprint store trying to find a replacement Treo years ago. I hit 5 different stores before I finally got one that wasn't a damaged refurb.
That's the end of my rant. If you're bored enough to have read this far... well, that sucks.
I had my launch day Evo replaced due to the broken power button issue with a refurbished unit. It has worked flawlessly since I got it about 3 weeks ago. It is hardware version 0004.
I had a similar problem to yours. The 3g radio went out on my 31 day old evo, back when i got mine on launch day. Even though I was 1 day over the 30 day exchange policy, they refused to give me a new one. I went through 6 refurbs before they finally decided to give me a new one. Each one was ridiculously bad. One wouldn't turn on. One had a bad charging and hdmi port. One had a whole section of the screen that didn't work. And the worst one, when I got it out of the box, the screen was literally in two pieces. The entire glass part was not glued to the actual phone. I immediately took it back to the store that ordered it for me, and they refused to replace it, saying that I was the one who broke it, even though I didn't even activate it yet. I had to fight with Account Services and customer support for over 2 weeks to get them to finally get me a new one. Everyone I talked to ASSURED me their refurbs were "completely normal" and "rebuilt to factory specs". I didn't know factory specs included the phone coming in two pieces.
On a side note, my girlfriend went through the same thing with Verizon with her old phone last year. It was a touch screen phone, she went through 5 refurbs until they decided to get here a new one. Same thing, every one was so bad. Three of them, the touch screen didnt work at all. One the vibrate didn't work. One would not connect to the internet. And they said the same thing, "all our refurbs are completely tested to work just like a new unit". Yeah right.
That is pretty interesting, pretty crappy of Sprint to do that to you.
However, from my experiences they have some sort of a 3 refurb rule, or it may be 4 and then they are supposed to give you a new phone. I am not sure that this is still a policy but I know I have fallen back on it a few times. Do some digging and see if you can confirm that it still is or bring it up to them at the store. If they **** you around call retention and let them know your fed up and I am more than positive they will take care of you.
Went through 2 myself in the past two weeks and when the third one came in the same way, the rep game me a NIB 004. Guess it all depends on who you speak with and how their day is going! The issue on all of these was the 'sunspot', as I call it. Had my first evo screen replaced 4 months in last year for the same thing. Good Luck!
i just got a refurb last week. i waited over a week cause they were on back order. first thing i did was root it and load cm7 on it. no problems so far.
when i had to get a refurbed moment last year it was a different story though.
My update... Sprint replaced the blown speaker. Had to go back again today because the phone kept overheating and rebooting. A nice technician named Sandi gave me a new EVO. It came with gingerbread, so no root for me. But I am so glad to be through with the broken refurbs. If I had gotten one more broken phone I think I would have had to ditch Sprint. I'm honestly very relieved.
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Anyone having any problem getting refurb replacements? Backordered wise?
Seems to me like you would have saved yourself a lot of headaches if you just checked the phone before you left the store. Everytime I get a phone from Sprint, I go sit in my car for a few minutes and make sure everything is working. It's better than driving all the way home and realizing my phone is broken later. Plus if you come back in right after they give you the phone, and show them the problem, they wont be able to say that it's something you did.
Sent from my HTC EVO 4G using XDA app