Tell Samsung to Help Us NOW ! - Galaxy Note GT-N7000 General

To all in this forum. So many have had complaints about so many things to put that statement in perspective Here is a brief list:
Graying pixels (triangles)
Black not true
Color wash out
Color Rendering issues
Emmc Bug
S-Pen Issues
Tablet Mode jacked
Battery Drain Issues
These are the common ones, but you get the idea. What we as moderators really Hate is ALL THE COMPLAINING you throw at the following people......ChainFire, SuperCurio, Flappjaxx, Dagr8, M3dd0g, Sixstringsg, Dr Ketan, NeoBuddy, CM Team, AokpTeam, Gerret, xplodwild, Eybee1970....any all the others I cannot think of right now...(let me know who I missed and Ill add)
The majority of these issues are SAMSUNG hardware issues, a few are not. Stop Telling the Devs about these issues TELL SAMSUNG.......complain to them...and here's how...
The Idea:
I am going to try this and hopefully get everyone's support and contributions. What I am proposing is to post the Samsung issues here in a post and a brief description of what it is and what it is not doing.
Then, I will merge the real Samsung related issues into the 1st and 2nd post so they are itemized clearly. After a few days....
THIS IS THE IMPORTANT PART.... I then want all of you in this forum to Tweet the link to this thread to @Samsungmobile..... stating fix these issues Now, or we look to buy something else than Samsung.....
This works, my friend S15274N started #neveragain Samsung when they did not provide timely updates (2.1 to 2.2)... we got their ear. Samsung does not bad press on this Unit especially because they are going to release TMO version on 7-11-12....... So let's kick'em now and get some of their engineers to help us instead of beating on our dev's.
To Recap:
1. Post what you believe to be Samsung hardware/software issues
2. We will merge these into a cohesive/concise list
3. We barrage them with complaint tweets with the link to this thread.
Here is the link to this Thread:
http://forum.xda-developers.com/showthread.php?p=27812352#post27812352
Let's do this it's worth a try and we can direct our frustration towards the correct culprits Samsung.
Thanks, Oka1

The List
Known Bugs/Problems
1. Emmc Bug
2. Color Rendering issues
..........A-Banding in Video recording/playback
..........B-Black clipping in videos
..........C-
3. Post Source code for ICS when you release ICS.
4. Provide a "Known and Resolved" bug list that you are presently aware of
5. Battery overheating
6. Hang and FC on Low DPI settings
7. MMS would not send/receive if Data Packet is not enabled. Previously in GB (Galaxy Note only) it was able to do so. I really hope that Samsung fix this issue for all its Android phones.
8. Samsung changed between GB and ICS raised kernel resume time from 650ms to 1000ms - just for the kernel to resume
Desired List:
1. Touch screen adjustment
2. Improve camera software too much banding in lowlight

for now, emmc bug must be the TOP PRIORITY..
all the other issues won't make your phone unusable and cost you motherboard replacement..

+1

Awesome a n7000 user union.
UNITE!
Missing traceability with partial wakelocks and what's really draining your battery. Statistics in native app are tainted/incomplete plus offer no real value in analyzing. Its like a Dilbert comic dashboard, useless.
Varying screen quality, maybe due to drivers : the banding issues with movies
Slow update speed. Samsung kept delaying ICS
ICS not as intended implemented, slow, battery inefficient and has lags.
No low dpi support on native launchers
Low Volume issues on speaker and ringer
Missing exchange contact search functionality
Missing control for apps permissions, like pdroid and lbe
Missing firewall
Missing touchscreen sensitivity setting
Crap update policy. Just make one good rom and not 50+ crap ones per region, per carrier. This will increase update speed, quality too
Missing wipe dalvik cache option
Sent from my GT-N7000 using Tapatalk 2

The whole idea of choosing Android (in particular Galaxy Series) over iPhone was the ability and ease of flashing firmwares and exploring new horizons. However the EMMC bug is limiting this very activity. Moreover we paid for the premium devices such as Note and millions of these have be sold all over. The EMMC fix should certainly be on TOP most priority. Hope Samsung will be considerate enough to consider this request. Else we all will be forced to re-evaluate our faith in SAMSUNG.
PS:
It hurts to know that google was aware of EMMC issues since 2008 and still SAMSUNG planned to go ahead with faulty chip. Surely Samsung does owe an explanation in-case they fail to find a fix in time!!!

I am in...the Hard brick bug is my priority for now....
LET'S MAKE SOME NOISE...

send this thread to samsung
we have to do something now, enough is enough.

1. Color Rendering, black greying out, black clippings..its been months and nothing done about it.
2. Battery Drain for what?!
It was marketed for its screen and HD experience..and the users are not experiencing that because of the above crap!
3. AND Yeah!! Do us a favor and release updates that are the same and that do not literally vary from one another! QUALITY CHECK!!!
YOU HEAR US SAMSUNG!!!

black clipping issue should be related to the firmware, samsung should release a hotfix for it asap.
http://innovator.samsungmobile.com/bbs/discussion/view.do?boardId=1132&boardName=AndroidBoard&messageId=155754&messageNumber=&messageCategoryId=4&startId=zzzzz~&startPage=1&curPage=1&rowsPerPage=10&searchType=TITLE&searchText=&searchDays=0&searchTitleFlag=false&searchContentsFlag=false&searchRegisterNicknameFlag=false&lastPageFlag=&categoryId=800&parentCategoryId=4&platformId=1&selectOrder=REGISTER_DATE&selectOrderDirection=DESC&searchParameters=%2Fbbs%2Fdiscussion%2Fthread.list.do%3FlistLines%3D10|searchType%3Dtitle|curPage%3D2|selectOrder%3DREGISTER_DATE|selectOrderDirection%3DDESC|messageCategoryId%3D4|&nacode=&listLines=10&searchTextForm=&searchTypeForm=TITLE

Please add to your list the Deep Sleep Problem.
My Note breaks deep sleep pretty much at will. That MUST get fixed.
Thank you for your initiative. It empowers all of us.

The biggest issue I have right now with the phone is the EMMC bug. This needs fixing ASAP.
The was my first Samsung and at the rate Samsung are going, then it's going to be my last !

Black clipping in videos is the biggest issue for me, having to use a app to adjust the contrast thus losing true blacks is not good.
I also believe there is an issue with how flash player works in stock ICS ROMs, Very jerky performance in browser, I don't think it is 100% Adobes fault as I have friends with other devices (Eg HTC Sensation) running ICS 4.0.3 stock ROMs and their playback is silky smooth.
Sent by Galaxy Note

Hallelujah. The best thread I've seen yet and here is my list:
Post ICS upgrade
1. Phone would randomly re-boot.
2. phone would lock up and not respond. Battery removal necessary to re-boot.#
3. eMMc Identified as being faulty.
4. Video recording would stutter at the beginning of each clip.
5. Video playback would frequently fail.
6. Pink Dot on Camera. YES IT IS A BLOODY FAULT. AND YES I DO KNOW HOW TO OPERATE A CAMERA.
7. Google Maps with Navigation would hang and screen would freeze and flicker.
8. Other Apps from Google Play store, certified as compatible with the GSN would hang, freeze, or otherwise cause re-boot.
9. Phone would sometimes get hot, very hot.
10. degraded sound quality, both recorded and playback.
I called Samsung and was not in the slightest bit re-assured by what the agent told me. They sent a plastic pouch with a tiny square of bubble wrap to send it to a service centre. That is not my idea of suitable packaging to protect MY device, and no, I'm not going to patch up their own shoddy performance with my own materials. I have sent my Galaxy Note back to the retailer for a full refund as it is now no longer fit for the purpose.
I would recommend anyone that has a defective device, is to follow the instruction manual to the letter. Make sure your apps are compliant fro the Goggle Play store. If after that, it is still defective, send it back to the point of sale for a full refund, do not accept a replacement, do not accept anything other than your money back. I know this is a PITA BUT, unless Samsung get hurt in the pocket and some truthfulness in the headlines in the press and on the Internet, nothing will get done. Yes I know living without a phone can be a pain, but we ca all live without the 'Note for a while. Do what I have done, get a crappy clam phone from Tesco for a tenner, it gets me by.
You might ask why I'm so militant, well its for two reasons. 1. It's in my genes. 2. I paid top dollar for a flagship product that is not fit for the purpose.
As the OP said, don't hit the Devs. They didn't write the crappy code that doesn't work, they don't work for Samsung either. They didn't instigate the crappy quality control that seems apparent in Samsungs factories, and that of their suppliers. What they do is write apps for you and me, they write code to 'try' and give you an alternative android experience, they try to fix what Samsung should be fixing. They do this all for free. I like free, and I like the Devs. Samsung should stop paying its own coders, and give all that money to xda developers. Maybe then we would have a quality product.
Things you can do to help. Appart from sending your device back to your retailer for your money back (some cant do this I know, but those that can, do it). Tweet epic fail on twitter, do the same on face book and every other social networking site you have. make sure its addressed and or seen by Samsung. It will hurt, particularly when google starts to pick it up in the search engine.
---------- Post added at 10:49 AM ---------- Previous post was at 10:11 AM ----------
oka1, you have a private message.
also, add to my list above: touch screen sensitivity erratic.
thanks

bigstarrynight said:
1. Phone would randomly re-boot.
2. phone would lock up and not respond. Battery removal necessary to re-boot.#
3. eMMc Identified as being faulty.
4. Video recording would stutter at the beginning of each clip.
5. Video playback would frequently fail.
6. Pink Dot on Camera. YES IT IS A BLOODY FAULT. AND YES I DO KNOW HOW TO OPERATE A CAMERA.
7. Google Maps with Navigation would hang and screen would freeze and flicker.
8. Other Apps from Google Play store, certified as compatible with the GSN would hang, freeze, or otherwise cause re-boot.
9. Phone would sometimes get hot, very hot.
10. degraded sound quality, both recorded and playback.
Click to expand...
Click to collapse
Strange, but I don't have any of this points on my ICS rom...

anonymous572 said:
Strange, but I don't have any of this points on my ICS rom...
Click to expand...
Click to collapse
Not really. Its all down to quality control, programming and who made the device components. You will see lots of satisfied guys with fully functioning devices, BUT, there are an awful lot like me in the same boat. BTW I don't root or use anything not served up by Samsung, that way I protect my warranty and leaves no room for manoeuvre for the retailer or Samsung.

Top of my list is:
1 Black clipping in videos
Its just NOT acceptable that a phone in this price range and with this specs. cannot play (random) video without this terrible artifacts.
It doesnt deliver what is promised. (in the commercials )
Even my 3 jear old HTC plays video a lot better.
If its not fixed in the near future i think i will go for a refund because i really feel cheated by samsung because of this problem and their way of (not) supporting it.
2 EMMC bug.
3 the overall way that samsung deals with this bugs and the people/customers who report them.
Please step up samsung!

i can wait for a stable ics.
BUT BLACK CLIPPING come on samsung... please fix it...its damn ugly...people look at this phone as if its some heavenly artifact..thank God i dont let em watch dark videos, they will just scoff at me saying ' 30,000 bucks for this?'..i'm sorta asking myself that question now...it's advertised as if it has the best screen on the market and yet it shows greys so badly and pictures taken in the dark are so ugly with purple blotches..premium smartphone? dont think so!!

Priority by number:
1- eMMC bug, known for a long time and can be solutioned if samsung wants to....
2- Black clipping, can get rid of it by not seeing vids or black images.......
3- Battery drain, it's impossible to have to walk with a charger in our pockets with average use. If you use data transfer all day you can't use it for a day (10H)
4- Updates from samsung are a joke, touchwizz may be a great launcher but not with ICS. Tanks for those who developed others..
5- Total lack of interest by samsung: 7 million sold with about 70% of those with a high possibilty to be returned and get a new MB?? That's a risk !!!!! No solution, no excuse, no explanation, nothing from samsung.......
Oh well i really like my note, bought it for a reason and it does what i want but there are too many bugs/problems with it to be a fully functional device. What does samsung about it??? Release SGSIII.......... yeah right nice solution.
Had a samsung before and gave me a lot of problems, i know i shouldn't have gone back but..........let's try to solve this.
becosemsaida

add Entropy to the list of people who gets a lot of complains from users..
anyway, i suggest that the emmc or wiping bug should be put as the top priority so that when samsung or anyone from their team visits the thread, the first thing they will notice is the said bug... a bold/red text maybe? and put some sticky magic to this thread?
i don't know if its just me but i only care about the bug that kills our devices.. i can live with the other issues...
im going to tweet this thread everyday.... hoping for fast actions from samsung... its the first time i got so disappointed with sammy..
here is a shortened url for tweeting http://goo.gl/I3q7q

Related

Thread for the "HAPPY" GT-i9000 owners...

I have been reading threads dedicated for Galaxy S for the past 2 weeks seeing only disappointed people complaining for various things/bugs/problems, that almost none applied for my personal case.
Thinking that this is very unfair for the specific phone (my opinion after using it 2 weeks now), I would like to just check how many users are happy with the device...
Personally, I have NO problem with GPS fix (navigated a lot through cities and national roads in Greece, Athens and Piraeus), and my phone is not laggy at all. I currently use the phone a lot for various reasons (gaming, e-mails, browsing, navigating, etc), and I really can't find any bug that would make me think of changing the device.
Is it just me? I am using the stock rom version XXJF3...
I've not experienced any lag or GPS issues. That could just be me and you though!
I upgraded to FroYo a day after I got it and I couldn't be happier. Im glad I didn't get a Desire now. This screen is just so... amazing!
I'm also still on the official firmware and I also consider myself a satisfied customer.( At least for now - you only know how good a product really was until after you're done using it in 2 years or so, right?)
Anyway, I DO have the lag issue. It's just that I have it under control by (sadly) using a task killer , and compared to other mobiles on the market, the galaxy s still does the best job for me.
written on a mobile device
i came from the nightmare that is the Desire and its atrocious battery life and the stupid htc bug of "no trickle-charge".
The SGS has been one of the best phones i've had. The lag issue is there for me and i dont have an external sd to try out the mimocan fix... but even then the superb reception, awesome screen and great battery life make it a deadly combo.
GPS also works fine for me on JM2 rooted.
I must say that I'm very happy with my SGS, and I'm sure that some posters just post negative comments to wind people up.
I was amazed to read today that one poster was claiming that Samsung would never release 2.2, while in the dev forum for the SGS people are posting their impressiopns of the pre-release 2.2 from Samsung.
There is one poster who can be found on any thread relating to GPS, complaining about his experiences, but I have found that once I worked out how to use it, my map positioning works well without any modifications from how it came out of the box.
I can only say that anything that I have tried on my SGS has worked once I have sorted the right way to do it, and while I can accept that there are problems, I have faith that Samsung and the experts on this forum will soilve them.
Im also very happy with my SGS! Best phone I have ever used. I do have the same bugs as others i.e "lags" (although I have never experienced 10 second long stalls more like 2-3 second hickups) and since using luncher pro the stalls are much better.
I think the SGS is a coupple of firmware updates from beeing perfect.
Sent from my GT-I9000 using XDA App
I have had my phone for 2 weeks, went from JF3 to JG5 & now JM2 rooted with SD fix, as it is at the moment it is extremely fast for a Smartphone & I am very happy with what it is capable of, I may even hold off on froyo if the speeds arnt as good as what I get now.
Also I like playing, and having a phone that is very hackable and pretty much unbrickable is a godsend when trying stuff out. Had a couple of scarey moments but its all fun
I am using the phone for the past 10 days and didn't much to complain about it.
Intially there was a problem installing the kies and detecting the phone but it was resolved in a matter for 10mins by googling. After 10days of experience I have no complains and very happy with this piece from Samsung. Although havn't worked much with the GPS (Bandwith issues - India) but no lags (>2sec - if any). Works really well with games and sound quality is awesome.
True Fan for SGS...
Cheers Samsun!!
Gotta admit, I wasn't thrilled with it to say the least when I first got it, but I'm now happy with it as it is (JM2, rooted, EXT4 hack, autokiller). Runs fast and is nice to use, and I think definitely as good as an iphone 4 which was the other phone I was considering at the time. Shame, the apps aren't better but thats not the phones fault.
Remember everyone, there's a HUGE amount of happy campers with any device. iPhone 4, Samsung Galaxy S, etc. It's usually the minority comprised of nitpickers, enthusiasts, and people with genuine problems that fill up forums like this.
Oh, I'm part of the enthusiast group I think.
gabbybob said:
There are always idiots moaning - especially on Xda - it's like a magnet for the morose maudling naysayer - poor boys - cry into your pints. I think it's an excellent device - that screen and it's sheer grunt have it stand well apart from the competition - let's see some developers get behind this and make the games, media and applications (for that is their true label, not that propogated by the narcissistic fool known as Jobs)
It's the potential for excellent gaming which I think we'll see in the future on Android that I think will propel this - it already has excellent Sound, Video playback, GPS (I've never had any problems - the fix is quick and accurate), camera is great - get a grip - it's the convergance device I wanted.
Pop a 32GB MicroSD in and on top of the 8GB / 16GB already on the device you have 40 - 48 GB storage - in other words, loads of Multimedia be it Books, Albums, Films, Magazines, Applications - whatever
So, well done to Samsung - let's see Froyo in a timely manner as promised (not another **** up like those idiots at HTC; yes I had a Hero)
Enjoy my son - Ignore the idiots - I do and usually go much further by having many laughs at their expense - schadenfreude ? Definately !!!
S xx
Click to expand...
Click to collapse
I think it is going a bit far to call people trying to work through some issues with the phone "idiots". When I go to a forum I want to see both the good points and the bad points and I like the fact that xda does have people that find the bad things in phones and try and work on solutions for them. I would hardly call those people idiots as you are.
I think a bit of balance is a good thing and we don't really need the name calling do we? If you are old enough to make it to the forums then surely you are old enough not to have to resort to insults on other members especially in a thread about happy people, you dont sound too happy
As for the phone, I came from the nexus and I do like it a lot, I do have some issues but the positives definitely outweigh the negatives so I am holding on to it for now because its the best android device so far in my opinion.
Screen is definitely awesome, loving the accuracy compared to the nexus and the ability to see it easier in sunny conditions and of course the size of the screen, 4 inches i think is about as big as I would want it, just the right size.
Loving the dlna abilities to stream movies off a media player in the house etc and have the horsepower to actually watch them .
Likewise I think the comments are a little unfair. You invaraibly find more people with issues on forums than those without, it is after all the sensible place to look for support.
I do have issues with mine, but at the same time I'm pretty happy it. I suspect I'll be one of the first in line for the Galaxy Tab too when it comes out as I like the idea of the same device with a larger screen for home browsing.
My GPS is working fine. Had lag with stock FW (JG3), but with JM2 and now JP3 it has been working great.
Only issue I have using JP3 is that I drop 3G connection sometimes when setting it to WCDMA mode only, so I had to go back to using auto mode instead which is no biggie.
I live in area with very bad reception, and I'm lucky to get one bar showing on all phones I tried and many times get dropped calls, but so far with the SGS that happened only once. My USB 3G modem almost never found a proper 3G connection even if I tried placing it optimally, but the SGS often gives me 3G and 3G+ without looking for a good spot.
My battery life is about double compared to what I would have expected.
Reading this forum I get the impression I'm somewhat lucky, but IMO it's a very awesome phone!
gabbybob said:
There are always idiots moaning - especially on Xda - it's like a magnet for the morose maudling naysayer - poor boys - cry into your pints. I think it's an excellent device - that screen and it's sheer grunt have it stand well apart from the competition - let's see some developers get behind this and make the games, media and applications (for that is their true label, not that propogated by the narcissistic fool known as Jobs)
It's the potential for excellent gaming which I think we'll see in the future on Android that I think will propel this - it already has excellent Sound, Video playback, GPS (I've never had any problems - the fix is quick and accurate), camera is great - get a grip - it's the convergance device I wanted.
Pop a 32GB MicroSD in and on top of the 8GB / 16GB already on the device you have 40 - 48 GB storage - in other words, loads of Multimedia be it Books, Albums, Films, Magazines, Applications - whatever
So, well done to Samsung - let's see Froyo in a timely manner as promised (not another **** up like those idiots at HTC; yes I had a Hero)
Enjoy my son - Ignore the idiots - I do and usually go much further by having many laughs at their expense - schadenfreude ? Definately !!!
S xx
Click to expand...
Click to collapse
Wait a second, you criticise HTC, but wasn't it Samsung who eventually had to backtrack when they couldn't go beyond Android 1.6 for the Behold?
You fail to miss as well, the 8 Gig or 16 Gig phone you buy has two gig less for multimedia and storage because it is partitioned to install Applications, so you're really buying 6 Gig or 14 Gig. That wasn't in the fine print.
Although the phone has 512 Meg RAM, you cannot use it, and even the leaked Froyo builds you cannot access the full 512 Meg RAM (ie it doesn't show as a total anywhere).
The lags are very real, but some people live with them. The suggestion is that the phone has two different types of memory, one sequential and one random access, and the lag is caused by some random data being on the sequential area. Other fixes involve not used vfat but partitioning an area of your sdcard to ext3.
Doubt the GPS issues all you like, call me an idiot, whatever, just take a look at this and tell me my GPS is working without a problem:
http://maps.google.com/maps/ms?ie=U...2.494749,-1.744981&spn=0.007447,0.022724&z=16
I don't use GPS, so that's had no impact on me whatsoever.
I was surprised to see the number of people complaining about lag and 10 second stalls, as I never experienced anything that severe on the stock Optus firmware. At most, it was 2-3 seconds when opening or closing an app, pretty much exactly what happens normally on my previous phone (HTC Hero).
Basically, I believe for anyone not into the rooting / rom scene who's unaware of XDA they probably have no clue that there's even a problem with the firmware on their phones. I sure didn't until I was informed I should be unhappy.
After mimocan's fix my phone flies, and I really couldn't be happier. I'm loving playing NOVA far faster than on my iPod Touch 2nd gen and the screen is drop-dead gorgeous for videos. The contrast and black levels are so good I'm actually only using black as my wallpaper which makes my minimalist widgets appear to be floating on black glass, causing my friends to do a double-take (hiding the top bar in Launcher Pro or ADW makes this effect even more pronounced). It really makes it look like the entire front surface on the phone is the screen since the edges aren't visible.
The only thing I would have liked is some nicer case material(s), as it doesn't 'feel' anywhere near as much of the premium device it is compared to the Desire's soft-touch plastics and aluminium.
For the record, I thought I'd hate Touchwiz but I don't mind it at all since the changes are minimal from stock Android. I do use Launcher Pro and ADW thought simply to enable 5 rows on the homescreens however.
I have a great phone now but only after flash+root+lagfix+launcher pro+autokiller. That's a bit much to ask an average customer. Samsung did a horrible job releasing this phone the way they did, the hardware is really nice but the software is ****e.
Most people who are healthy don't go to the hospital.
This forum is where the sick come to play.
I think the poster is an idiot, myself.The premise for the thread is sound, but the attitude and opinion is laughable.
I am very happy with the phone - I do not have problems with lag though it has gotten a bit slower now I have added more apps, I dont find myself bothered by it, but like the other person who posted the GPS track, my GPS is not usable for the purpose of recording tracks at all.
Initially I called Samsung and was told "there is no problem, its normal behaviour" - at this point, I had very little choice but to publicise the issue to add my voice to the MANY that have GPS problems.
This thread seeks to marginalise people with genuine problems, and is selfish and unnecessary with respect to being part of the solution.
What do you (people with phones that are fine) lose by the threads complaining of problems?
What is to be gained by NOT publicising the problems? (Hint: Nothing, for those affected...)
I am of the opinion those that have no problems DO NOT use the devices to record tracks. Many seem to be able to navigate with the GPS as it doesnt get too whacked out for long, but for recording a track its useless (see previous link). Having said that, I have struggled to get a sat fix when driving too, so been unable to navigate (and got lost as a result).
If the thread stuck to positives, instead of itself being negative, you would have me here singing praises for the good things too. But instead, I am just annoyed at your insensitivity for those that paid good money for a product that doesn't meet expectations.
Love the phone, and I had both the HD2 and Desire, as I am an HTC fan, and I chose the SGS over the two. No problems with the GPS, but there is one thing that bugs me and I tried to find a solution for it, videos with AAC audio get out of sync, only with JG5 the problem seems to be minimal.
x50v! said:
I think the poster is an idiot, myself.The premise for the thread is sound, but the attitude and opinion is laughable.
I am very happy with the phone - I do not have problems with lag though it has gotten a bit slower now I have added more apps, I dont find myself bothered by it, but like the other person who posted the GPS track, my GPS is not usable for the purpose of recording tracks at all.
Initially I called Samsung and was told "there is no problem, its normal behaviour" - at this point, I had very little choice but to publicise the issue to add my voice to the MANY that have GPS problems.
This thread seeks to marginalise people with genuine problems, and is selfish and unnecessary with respect to being part of the solution.
What do you (people with phones that are fine) lose by the threads complaining of problems?
What is to be gained by NOT publicising the problems? (Hint: Nothing, for those affected...)
I am of the opinion those that have no problems DO NOT use the devices to record tracks. Many seem to be able to navigate with the GPS as it doesnt get too whacked out for long, but for recording a track its useless (see previous link). Having said that, I have struggled to get a sat fix when driving too, so been unable to navigate (and got lost as a result).
If the thread stuck to positives, instead of itself being negative, you would have me here singing praises for the good things too. But instead, I am just annoyed at your insensitivity for those that paid good money for a product that doesn't meet expectations.
Click to expand...
Click to collapse
I don't think it's anything wrong with threads that complain about the problems. It's obvious that there are a lot of users experiencing issues, and if I was one of them I would be angry and discuss the issues as well.
What really bothers me is that when I respond with comments about not having an issue, there are some users that will assume that it's because I'm clueless or dumb. You do it as well when you say "those that have no problems DO NOT use the devices to record tracks". And in the same post you talk about OP marginalizing users with problems?
I have been navigating in the terrain using GPSCompassMap and MyTracks. I haven't had a need to save tracks, but the other day I made a recording with GPSCompassMap when I was driving just because I got fed up with that kind of accusations.
When posting that I'm told that it must been a lucky day or that I happened to have ideal conditions...basically being accused of being a liar since I clearly stated that it's normal performance for me.
I don't get locks on satellites with SNR <20 or more than 8 sats, but it still works.
I really don't get what causes some users to lash out at anyone that does not have problems and call them idiots or liars.
I know it's hard to make any sense of things, since there doesn't seem to be any common denominator explaining why some users have a completely useless GPS and some have one that is working fine.
But it's the same with the lag and battery life as well...some people experience issues and some not, and while it's a bit more common the issue is nailed down to a particular FW or software with those, it's still not 100% clear why there are such differences how users experience the device.

Galaxy S: is it all about hardware issues solved in recent manufacturing?

Edit 30 dec 2010:
see my last post in page 4
GPS suc*s when tested in high roads density urban areas
Hi,
I see many debate here about Galaxy S issues, mainly lag and GPS.
I was scared when got one, but finally, becoming a fan boy too:
In answer to this topic:
DSF said:
1) Test Google search (press and hold option button in home). Press a leter, for eg N. Now you have to wait seconds. Just web, apps are in searchable items. Without web suggestions
2) Swype
3) Manage apps
4) List processes
5) Apps shortcut
6) TouchWiz app drawer
7) Browser (still on JP6 ATM)
And so many issues.
Click to expand...
Click to collapse
So I tested in my SGS, recently bought (3 weeks):
GPS driving on road behaves like my Sirf III module (but under Navigon, google maps not tested)
Google search is fine (lag less than 1sec)
Swype: really smooth
Manage apps: small lag, max 1 sec or less
Apps shortcut: first time just 1-2 sec, than instant
App drawer is fine, lag is really minimal to abscent, far less than 1 sec when it is there
Browser: no issues
It came with JM7 bundled, never updated firmware as I don't see the need. Bought it in october, just after an out of stock long period
I'm really thinking there are some hardware issues solved recently. My SGS seems to behave like the one from "fanboy"
I'm not going to become a fanboy, just maybe helping with my case. If it is really hardware dependent issues, a mass RMA would help samsung to admit the problems (that they look like have solved in newer devices?). After all, Apple, with their small antenna bug was finally more fair than Samsung.
I really open this topic to give a positive feedback. I also wonder why I have a "perfect" SGS, while many have a bad one? If it is not hardware, what can it be?
Maybe people that get new units, bundled stock with a new firmware (mine was JM7), should give a feedback here.
If it is hardware, why not RMA and put pressure on Samsung
jonny_ftm said:
Hi,
I see many debate here about Galaxy S issues, mainly lag and GPS.
I was scared when got one, but finally, becoming a fan boy too:
In answer to this topic:
So I tested in my SGS, recently bought (3 weeks):
GPS driving on road behaves like my Sirf III module (but under Navigon, google maps not tested)
Google search is fine (lag less than 1sec)
Swype: really smooth
Manage apps: small lag, max 1 sec or less
Apps shortcut: first time just 1-2 sec, than instant
App drawer is fine, lag is really minimal to abscent, far less than 1 sec when it is there
Browser: no issues
It came with JM7 bundled, never updated firmware as I don't see the need. Bought it in october, just after an out of stock long period
I'm really thinking there are some hardware issues solved recently. My SGS seems to behave like the one from "fanboy"
I'm not going to become a fanboy, just maybe helping with my case. If it is really hardware dependent issues, a mass RMA would help samsung to admit the problems (that they look like have solved in newer devices?). After all, Apple, with their small antenna bug was finally more fair than Samsung.
I really open this topic to give a positive feedback. I also wonder why I have a "perfect" SGS, while many have a bad one? If it is not hardware, what can it be?
Maybe people that get new units, bundled stock with a new firmware (mine was JM7), should give a feedback here.
If it is hardware, why not RMA and put pressure on Samsung
Click to expand...
Click to collapse
Many people still have release-day SGS's and they work just as good as yours; some people have the problem and some just do not. Was there a hardware update? We don't know and if there was, why would Samsung not announce something and try to put themselves in a terrible position?
We just don't know. I have a release-day SGS myself and the only problem I've had was the button's delaying (which is quite annoying) and "the Black Screen of Death" a few times (which was fixed by not putting on a hard-case from Bell).
hol17 said:
Many people still have release-day SGS's and they work just as good as yours; some people have the problem and some just do not. Was there a hardware update? We don't know and if there was, why would Samsung not announce something and try to put themselves in a terrible position?
We just don't know. I have a release-day SGS myself and the only problem I've had was the button's delaying (which is quite annoying) and "the Black Screen of Death" a few times (which was fixed by not putting on a hard-case from Bell).
Click to expand...
Click to collapse
Hi. Just a couple of questions for you if you dont mind.
1.) When you say "Black Screen of Death, do you mean the weird Coma/Crash syndrome? Mine from Bell as well just started doing this about 60 days into owning it and it has happened a total of 3 times in the last 5 days or so.
2.) What do you mean it was SOLVED by not putting on a Hard Case from Bell? I have one from Bell (looks like leather on the back) and you now have me wondering. I have had the case almost since day one though and my phone just started the Coma/Crash as mentioned above about 60 days after owning it. Please advise...
3.) A bit off topic but I see you are rooted on JH2. Can you please tell me how you rooted the device? I have tried the update.zip files I have found before but none of them ever work for me. Do you need to be sim unlocked for the root to work? Please advise...
Thank You...
@yiannisthegreek
1.) When you say "Black Screen of Death, do you mean the weird Coma/Crash syndrome? Mine from Bell as well just started doing this about 60 days into owning it and it has happened a total of 3 times in the last 5 days or so.
Click to expand...
Click to collapse
Yes; try to wake the phone and I just can not, no matter what I do and thats when...
SEGWAY
2.) What do you mean it was SOLVED by not putting on a Hard Case from Bell? I have one from Bell (looks like leather on the back) and you now have me wondering. I have had the case almost since day one though and my phone just started the Coma/Crash as mentioned above about 60 days after owning it. Please advise...
Click to expand...
Click to collapse
I'll break it down for you; my problem with the BSOD started to happen after I attached my cases I bought from Bell (the semi-clear hard grey case and the fake crocodile skin case). The cases felt VERY snug to my phone, almost 'death-gripped' (which meant the cases were difficult to take off, almost 'ripping-the-backplate-off' difficult) and I could feel heat through the case. After taking them off, I have never had the BSOD since, although my phone feels a bit naked. I had also UNROOTED my phone but the BSOD happened a few days later (with the case on).
3.) A bit off topic but I see you are rooted on JH2. Can you please tell me how you rooted the device? I have tried the update.zip files I have found before but none of them ever work for me. Do you need to be sim unlocked for the root to work? Please advise...
Click to expand...
Click to collapse
This is the post where I got my update.zip:
Code:
http://forum.xda-developers.com/showpost.php?p=7536130&postcount=11
The steps were guide-lined here:
Originally Posted by AllGamer
Step 1. root your phone
Bell's I9000M is slightly different than the regular I9000
most of the root methods mentioned on other topics will not work.
Even the 3 button recovery mode has been disabled
After some experimentation this is the working method
download the update.zip from this topic (Thanks to jentech)
http://ip208-100-42-21.static.xda-developers.com/showpost.php?p=7536130&postcount=11
then you need to run adb devices to make sure your phone is listed
(ADB is part of Android SDK, download it from the source http://developer.android.com/sdk/index.html )
if you get something like
Code:
adb.exe devices
List of devices attached
900098c722a9 device
(if you run adb.exe devices and comes back with an empty list, then make sure you have set the phone into debugging mode Application > Settings > Development > USB Debugging)
then you are can execute
adb.exe reboot recovery
this will take you to the recovery screen
now if your device works with the Power + Volume Up + Home button, then you can skip that, however in my case the 3 button mode didn't work
select the update.zip with the volumen up down button, then hit home screen, it should say installing in yellow, then you are done, it reboots back to normal, and now you can install Busy Box
Click to expand...
Click to collapse
Hope that helps
I got mine also after the "outstock" period.
Got 2, first one had weird issue, rebooted for no reason and, in the end, USb would work and, everytime I pluged it in (PC or recharge) it would reboot in a loop :S
All of this in the first week
Got it exchange and since then, no reboot, no connection issue, no "lag" and GPS is more than decent (I use it to track jogging and it's right on the spot)
Manif. date of this one is 10.09.21 (specific date on the battery, on the device itself it's 10.09, no day)
I do wonder the same thing as you do, might be a good idea to note the manif. date and if user has issue or not...It might give help to some of us with unreliable SGS get it exchanged!
If the manufacturing date gives different hardware, I would definitely send it back again to get a latest one. My replacement didn't solve the GPS issue...will talk to orange uk again tomorrow...
I agree with thread creator. My SGS works fine right at the beginning (except the lag). I see a date on the battery which is 2010.08.03.
I also think it may be hardware-related issues.
Car navigation software such as Navigon accepts an enormous range of errors though. But the errors are exposed when using GPS for fitness purposes (because if the tracks swing wildly side to side then you do the 10km jog in 7km).
I think it might be hardware these days, but waiting for froyo official to see. After that I'll return my phone as many times as necessary
apart from the gps inaccuracy, there's nothing to complain about! the sgs is simply brilliant however, i'd be happy if they put in more ram on the device :|
the gps update frequency is bad, and sometimes is terribly inaccurate
Has anyone tested, one of these phones, with a bluetooth sirf 3 gps?
I would assume, to a certain extent, that it would help prove, if it is a hardware fault or not.
Are there other factors involved, however?
@jonny_ftm just try a Froyo build. I was pretty happy with Eclair in terms of performance (of course some issues where there too, but not that many).. but froyo has some nice additions (eg: input cursor, copy text from browser, flash support, etc) but it sucks in terms of performance. Even the latest builds (JPO, JPA) seems to suck as some realistic people report.
I have ~ 150 apps in app drawer
I will check the date of manufacture of my phone later and report back.
It could be a good idea to start with this to see if there's really a trend to better hardware with later manufacturing dates.
Sadely, it is not that simple. If in mobile phone industry it works just like in PC electronics, even manufacture date of phone won't help. I explain: intel chipsets on motherboards were often "buggy" in some extent on first production. Later, they enhance the product and produce new build versions of chipset correcting hardware issues. Now, it's upon to motherboard manufacture to use the last chipset build or not. Most time, motherboard manufacture will use old chipset stocks before moving to new one.
So, if we want to know this for sure, only SN and build dates on chipsets inside the phone will be the ultimate proof. Sadely, unlike in PC world, less people open their phones to check components unless they break the screen...
Anyhow, phone manufacturing date can help as early dates would have necessarly early components. Later built phones could or not have the last chipset though.
DSF said:
@jonny_ftm just try a Froyo build. I was pretty happy with Eclair in terms of performance (of course some issues where there too, but not that many).. but froyo has some nice additions (eg: input cursor, copy text from browser, flash support, etc) but it sucks in terms of performance. Even the latest builds (JPO, JPA) seems to suck as some realistic people report.
I have ~ 150 apps in app drawer
Click to expand...
Click to collapse
- I won't try Froyo. Until it is final, we can't say Samsung s**ks, it is just beta testing. My phone works great with original JM7 it came with, I don't need Beta Froyo features if they make the phone unusable. Now, I understand people that need these features getting frustrated. Hopefully, it is not my case, so can't help here
- I only have around 30 applications, I think I won't have more than 50-60 include stock apps. Even a PC with quadcore CPU, 16 Gigs of extreme fast RAM, RAID setup and tons of applications/processes installed will slow down. I don't expect a tiny smartphone to do a better job there. The only OS that was rock stable despite tons of applications is Palm OS, now dead :-(
Mine had 16 6 10 on the battery and I experience the gps issue.
Sent from my GT-I9000 using XDA App
Latest phone aren't struggling with lag out of the box anymore.
householddog said:
Has anyone tested, one of these phones, with a bluetooth sirf 3 gps?
I would assume, to a certain extent, that it would help prove, if it is a hardware fault or not.
Are there other factors involved, however?
Click to expand...
Click to collapse
I tried using my external holux bt gps (which really kicks ass)....but to my surprise i figured android doesn't support external bt gps devices natively! so, google maps or navigation does not bother picking up gps info from the external device. android still has no support....bottom line so we're pretty much stuck with what our sgs can do! sucks i know!
Actually, from what I was led to beleive from the test in the accesories, BT GPS seems to work with everything:
http://forum.xda-developers.com/showthread.php?t=818688&highlight=GPS
See post #10
nope....even in post#10 he mentions that "in theory"! it just wouldnt work and i did a serious amount of research only to realize android doesnt support external bt based gps devices. however, i havent tried in froyo....will do it tomorrow and post if i have any luck!
All working fine here - manufacturing date 25/08/2010
Very interesting, the date manufacture theory I stated seems not that wrong from the few feedback in this thread. If we have more feedback, it will become evident, for those doubting it, that Samsung is just making fun of his customers. They don't intend to admit any defect and won't recall phones unless forced by a massive customers action.
I'm happy I got mine only in October. When I receive my microSD card, I'll open it and add my contribution with manufacturing date for my working out of the box phone.
All this means it is very bad news for people with very laggy, battery consuming and bad GPS phones
dreamtheater39 said:
nope....even in post#10 he mentions that "in theory"! it just wouldnt work and i did a serious amount of research only to realize android doesnt support external bt based gps devices. however, i havent tried in froyo....will do it tomorrow and post if i have any luck!
Click to expand...
Click to collapse
Just install Bluetooth GPS Provider. It's simple.

Samsung Galaxy S II - Camera issues

--------------
Please do no not ask how to check firmware?, what is the problem?, ect. For such questions visit thread mentioned below.
This thread is for people who know what is wrong.
--------------
I decided to write this thread to sum up in short form all the most important informations regarding camera modules in Samsung Galaxy S II. Long version of thread where you can find various information is here: http://forum.xda-developers.com/showthread.php?t=1098834&highlight=upgrade.
This thread is the try to make more pressure on Samsung about fixing their problem regarding camera modules.
1. Problem overview
1.1 General overview:
Samsung Galaxy S II has been released in many forms with different camera modules. So far the most problematic module is Samsung's sensor, identified as example:
SLSI_S5K3H2YX_M5MOLSwith firmware marked as SCEF02. (It needs to be told - Fujitsu is overall name of module, particular camera we identify via codes, SC, OM ect - then we can exactly say example Fujitsu\Samsung LSI (Samsung's sensor combined with Fujitsu [additional parts like firmware it is believed]), or Sony sensor). It is complicated way, this is why sometimes you can find some inaccuracies in detailed technical - but general overview is true).
Problematic issues haven't been revealed just now - the Community and users know these issues for long time. So does Samsung.
1.2 Technical overview
Problems with camera modules can be abbreviated to few things:
AutoFocus issues - as we know AutoFocus can greatly improve movies. It is nice feature which unfortunately doesn't work in SGS II as it should. Problems are related to the situations, where:
Often in daily situations AutoFocus works without any need of it. Video is already sharp, but AutoFocus tries to make it better. It just worsen the movie making unnecessary blurs;
In darker areas, nights or moving from dark to bright ground AutoFocus loses stability or even worse completely blurs the movie. Making movie then is completely useless.
AutoFocus is slow. Compared to other phones it is just slower, sometimes really slow - often you can forget making movie of fast moving objects like birds, planes and so on.
FPS issues - these problems are related to the general FPS of movies. SLSI_S5K3H2YX_M5MOLS records slower than it should be. It happens either day or night, depending on the conditions. These conditions are, example:
Moving camera from darker to brighter area and vice versa.
Recording at night.
Red pink spot - this problem makes the pictures and movies having pink, light circle. It happens when you take a photo on the solid grayish, white and other colors area.
Few words are need to be written - it is very interesting that phones equipped by Sony OMEF01 (IMX105) have less problems. Their FPS and general smoothness are better than in S5K3H2YX SCEF02 firmware. But this is not the end - some users in act of desperation and completely lack of Samsung's support loaded Camera firmware (SIEG03) from the other phone - Samsung i997 - which partially fixed problems regarding low frame rates!
These two examples may lead to the conclusion the problem is the only firmware which since phone release, hasn't been fixed for Samsung's module users.
2. Examples of problems
Many users recorded camera behaviour and uploaded it on YouTube. I post few movies to show what Samsung screwed up and didn't want to fix it.
Comparison of SLSI_S5K3H2YX_M5MOLS SCEF02 and Sony (IMX105) OMEF01.
SCEF02
OMEF01
AutoFocus at night with low FPS - is it the way as it should be? For Samsung yes.
Comparison of default system camera (camcorder) and the commercial app.
Here one word to be posted - please notice that the comparison of system application and lgCamera was made at SCEF02 firmware.
Even with such limits like camera firmware which is the bridge for hardware and user's camera software, the lgCamera amateur programmer (with all respect to its Author) could fix few problems and improve the camera!
Samsung is not able to fix it since months!
Also please notice lgCamera has much more functions than stock application - example snow, fall scenes for video mode. If lgCamera author could add working camera modes, what is stopping Samsung doing the same? Laziness.
3. Samsung's behaviour
Unfortunately Samsung Galaxy S II users can't say Samsung is the company which tries to care about customers. Many users have reported such issues long time ago, including myself where I've had replies which mostly were restricted to few laconically sounded sentences. In my case I've contacted Samsung Hotline, Samsung Main Service Center, Local Service Center department and Samsung LSI.
In all cases except Samsung LSI, where I was able to send only 1 mail (my next messages weren't delivered) I informed about issues regarding problems of SGS II. In all cases replies can be shortened, I present their answers:
"I think that you are mistaking us (Samsung Electro-Mechanics) for Fujitsu.,because you are complaining to Fujitsu (it had to be S5K3H2YX). I'd like to recommend that you enter the Fujitsu's website." - Well it is like pong game where everybody bounces the problem elsewhere. Who mounted Fujitsu (It had to be S5K3H2YX) module in the Galaxy? Who wrote the firmware? Samsung! I bought the phone from the Samsung, not Fujitsu, goddammit!
"In case of problems return phone to the service, and if we detect issues, we will replace or repair damaged part." - They are like robots. Everytime say such thing. This will NOT fix the problem because Samsung will just replace S5K3H2YX to another S5K3H2YX. Problem is not in the few users' phones. Problem exist either in ready to mount modules equipped with bad firmware which are delivered to the service centers or just alone firmware!
"We cannot mount the desired module in the phone. We replace things randomly. We're delivered by Samsung boxes with parts and they're not signed they're either Fujitsu (it had to be S5K3H2YX) or Sony." - This was an answer for my question about demand of Sony module replacement instead of faulty S5K3H2YX. Pity.
"All camera modules come to us and pass the Samsung requirements." - This can be reasonable. Technically S5K3H2YX module can be OK. But Samsung put to S5K3H2YX bad firmware which makes problems mentioned earlier!
Overall often I must have waited two weeks for any response. I am still waiting (1.5 month) for response from official Samsung department for my technical question.
Answers from the Main Service Center came to me after 7 days and only because I reminded them about my question and said their competences end at connecting charger to the phone.
It is to be mentioned Samsung released Camera Firmware Upgrade few times. But it didn't fix anything - completely nothing, null, zero. The last update marked at December 02 of 2011 also didn't bring anything.
Samsung just ignores the customers!
4. Possible solution and conclusions
I think more likely problems exist only in bad firmware. The answer ("All camera modules come to us and pass the Samsung requirements.") from the service center gives me to think so, which is reasonable, especially when we know after changing firmware to other problems are partially gone.
Samsung must understand:
What it has been screwed up, needs to be fixed.
Customers shouldn't be abandoned with problems for many long months. Samsung even didn't say a word about.
The longer they do this, the more likely people will turn back to other brands.
If they promoted SGS II as one of the best camera phones, they just lied. At least in current situation.
Such thread wouldn't have been created if Samsung had answered for many amount of complains about Camera work in SGS II.
ATTENTION - For anyone who wants to buy non-shutterning camera module for your own, you can do it. Look at this thread for info: http://forum.xda-developers.com/showthread.php?p=28697558
-----------------------------------------------
I hope now it will be easier to spread information about Samsung and its bad customers treat.
Notes:
1. This thread tries to sum up all the most important things related to problem and this thread http://forum.xda-developers.com/showthread.php?t=1098834&highlight=upgrade .
2. If you have comments, propositions what I missed, or should add please post it yourself or write what I should add in my post (to save cleanness).
3. I hope we'll get what we have right to.
4. Instead of Fujistu we think about S5K3H2YX which is correct name of Samsung's faulty sensors it seems to.
same issue here and samsung sucks !
I have the same issues. This camera sucks a lot, just like Samsung.
RE
Now that they are creating firmw. Android 4.0. they got time to fix all this if not then they are just fking stupid
Epic comment. Agree with every point. Very disappointed that Samsung let this amazing phone come with such poor video autofocus. Didn't their testers notice this? Someone somewhere in SGS2 development brushed this issue under the carpet. Very shady.
Apple wouldn't have let this happen...
---------- Post added at 11:21 PM ---------- Previous post was at 11:19 PM ----------
blizzari said:
Now that they are creating firmw. Android 4.0. they got time to fix all this if not then they are just fking stupid
Click to expand...
Click to collapse
But...but...if they fixed it then nobody would buy the SGS3....
Honestly? They've had nearly a year to fix an issue they knew about. My hopes aren't high on an ICS fix
how ever much i love the sgs 2 i have to agree with this
666fff said:
But...but...if they fixed it then nobody would buy the SGS3....
Click to expand...
Click to collapse
lets say thet have sold 20million devices and like 10 000 have problems with, I dont think they are gonna fix it. I guess it's is easier for them to RMA them than work on the problem which is unfortunate for the affected users
Are you sure an RMA would fix this?
Thx guys, I wouldn't write this without motivation of others in the thread. Together we can try to do something. At least we have better chances than complaining lonely. I'd be nice to interest some GSM portals. If few of them picked up topic, perhaps it would make more pressure. It is customer right to have that he paid for.
NoOneCanHelpMe said:
lets say thet have sold 20million devices and like 10 000 have problems with, I dont think they are gonna fix it. I guess it's is easier for them to RMA them than work on the problem which is unfortunate for the affected users
Click to expand...
Click to collapse
Unfortunately not all users of Fujitsu will complain - because many of them will think it is as it should be. User'd think it is just the phone and it is common. Some of them will not bother also because will buy next phone. I think Samsung counts on it as well.
I am sure every firmware for Fujitsu is one big failure - so I guess there are much more wrong phones than example 10 000. I guess they sold few millions in Europe, at least few hundreds of thousands has such bad firmware.
Well done. Thorough research. But...
You obviously know your stuff, but I would say that the vast majority of users - myself included - do not possess your depth of knowledge, and - myself included again - are happy enough with the camera.
In spite of repeated attempts (well, about four) I cannot reproduce the infamous pink spot. Stuff I film isn't reliant on autofocus so much (does homemade pron count?). As a happy-snapper-point-and-shoot device, this camera is good enough for me.
I won't claim that I speak for the masses, but I'll surmise that the camera quality is not at the top of most users' priority list with regards to this phone. You've certainly convinced me it could be better but unfortunately it's Samsung you need to convince, and that doesn't seem to be going so well...
I have equally strong feelings re the SQ for music - I'm not a genius/supercurio (metaphors AFAIC), but I do know my stuff there, and it still frustrates the squits out of me that Samsung decided that a worse chip than the SGS was the way forward (reason #1 for not buying the Note).
I wish you all the best - maintain the rage!
I had scef02 ehich makes mine fujitsu. Just did an update snd now i have SCEE09
PHONE FW TBEC28. does this help?
Edit: just got it that i actually downgraded my camera. Reverting SCEF02
Sent from outter space using a Gremlin for delivery!
So is SBEF02 affected by the same issue?
well on ics 4.0.3 camera managed to get white balance, better,
it's not perfect, but at least i dont get too orange pictures inside my house
samsung sucks
just do it like me and never ever buy a samsung phone...
mblaus said:
just do it like me and never ever buy a samsung phone...
Click to expand...
Click to collapse
then what is your business here? trolling? go at iphone section or where ever you need to be. we like our Samsung phones.
People should be alerted about camera issues before buying the phone, hope this thread brings solutions.
Yup, this should be sticky!
Alert the people, make them ask Samsung - possibly drop sales a little - make Samsung react -
- admit the problem
- send service procedures and parts to service centers
- in case of customer complaint invite to service center for solution: firmware flash/module change
So easy.
Samsung made billions of dollars on these devices and yet it cant spare few bucks for such programme. Pitty.
500$+ device with broken camera, no ICS (because samsung takes its time breaking it with TW)
I would go Apple way if I knew that.
(joke..)
truly disappointed...if I knew the video recording had this problem I wouldn't have bought the phone
the problem is that they marketed it as the "perfect" phone that has everything unmatched; perfect camera, perfect web browsing, perfect gaming,...etc
also we must note that most (if not all) reviews sites which r the main reference for many people (myself included) before buying a phone NEVER said a word about any camera problem
it's true that not all the phones have the defected module/firmware, but not at least one review site got it?
or is it that samsung sends review units equipped with the perfect stuff and sell the ****ty ones to the masses??????????!!!!!!!!!!!!
to be honest I feel like I fell in a dirty trap made by samsung which is probably laughing its ass off pointing at me right now, which is something I don't like
if samsung doesn't fix the problem with ICS (or any other kind of fix) I'll probably sell the phone and never come back to this company again. not because I can't live without video recording (actually I rarely use it) but because I ABSOLUTELY HATE these marketing methods
The SGS2 is advertised on samsung's website as "Recording & Playback [email protected]" while the SCEF02 firmwares (And other firmwares for the Fujitsu camera module) struggle to record at 30fps, can't something be done about false advertisement?
B3311 said:
Well done. Thorough research. But...
You obviously know your stuff, but I would say that the vast majority of users - myself included - do not possess your depth of knowledge, and - myself included again - are happy enough with the camera.
Click to expand...
Click to collapse
Yes I am really aware of it. For many people it is just the way it is, and they're OK with it, Samsung counts on this too as well
In spite of repeated attempts (well, about four) I cannot reproduce the infamous pink spot. Stuff I film isn't reliant on autofocus so much (does homemade pron count?). As a happy-snapper-point-and-shoot device, this camera is good enough for me.
Click to expand...
Click to collapse
Hmmm it should happen when you turn camera on the wall, or white paper example. Light conditions are also important.
I won't claim that I speak for the masses, but I'll surmise that the camera quality is not at the top of most users' priority list with regards to this phone. You've certainly convinced me it could be better but unfortunately it's Samsung you need to convince, and that doesn't seem to be going so well...
Click to expand...
Click to collapse
Camera generally is not completely bad. It is not good either. It can be improved adding new functions like it is in lgCamera. But definitely it should have been fixed long time ago to be as advertises say.
suzaku said:
truly disappointed...if I knew the video recording had this problem I wouldn't have bought the phone
the problem is that they marketed it as the "perfect" phone that has everything unmatched; perfect camera, perfect web browsing, perfect gaming,...etc
Click to expand...
Click to collapse
Well camera adverts were in my case quite strong impulse to buy this phone. Most reviews were also "oh ah, orgasm" and it was hard to find any very deep review.
Everything else is OK, but this part is not as to be expected according to the ads and just human understanding.
also we must note that most (if not all) reviews sites which r the main reference for many people (myself included) before buying a phone NEVER said a word about any camera problem
it's true that not all the phones have the defected module/firmware, but not at least one review site got it?
Click to expand...
Click to collapse
There is really hard to find long, deep review. I am not surprised. To write it you'd have spent quite long time with the phone, than few days. Reviewers often don't have enough time to do it. Sometimes they are just non-technicians, when they see picture and they liked it, it meant camera was OK
or is it that samsung sends review units equipped with the perfect stuff and sell the ****ty ones to the masses??????????!!!!!!!!!!!!
Click to expand...
Click to collapse
I do not want to generalize and I do not know about SGS II reviews behind-the-scenes actions, but it is quite often practice. It is the same as reviewing other stuff, kitchen hardware, ect. This is why much more often you will get true opinions from real users who say their own impressions. If you were a producer you'd like to send the best what you have to get great rate, when reality can differ. Unfortunately sometimes it is bad for customers.
D3_ said:
The SGS2 is advertised on samsung's website as "Recording & Playback [email protected]" while the SCEF02 firmwares (And other firmwares for the Fujitsu camera module) struggle to record at 30fps, can't something be done about false advertisement?
Click to expand...
Click to collapse
Well, the only way is to send requests to GSM portals to incentive them looking at such problem. Also Facebook comments and so on. Then we could have had better chances, than now where we know Samsung via hotline doesn't care about anything.
I am going to write within few days to local GSM webs, maybe I'll be lucky.... or not

Collective claim to Sony // overheating issues

Hi all of you, happy Z2 owners, who struggles from overheating issues. As I feel from reaction of Sony representatives, overheating will not be improved or fixed, my personal opinion is that it is a hardware issue, not software, and Sony do not even want to confirm overheating as an issue, it is considered to be normal for them, when camera gets warm (base don their reply).
So, what we could do now is to sit and wait till we get or not get any help, or we could try to do something.
First of all, all these major sites, as Gizmodo, Engadget, The Verge and so on... Non of them didn't mention anything serious about the overheating. Moreover, none of them does not mention about it now either, but if you take a look to the number of user who experience the overheating problem, you see that there is a lot of us.
Should we maybe try to point the attention of the major online publishers to the problem, also to the behaviour of serious company, who throws raw product to the market and closes eyes when they see serious problem.
The second option is to think about some collective claim to Sony and deliver it to them by media channels.
Me personally could just change the faulty device in the store, it is not going to be too big problem for me, as it is clearly obvious fail of device, when camera is not working properly. In case if there is ANY limitation in timing of filming, it should be mentioned in technical data PRIOR sale of the product, otherwise it is hidden defect. But I am really upset about the behaviour of such company as Sony and I would really wish they acknowledge their mistake and help all of us at once.
Personally, I don't understand what the big deal is with this overheating issue. I understand that people want to "futureproof" themselves because they "might" get a 4k display in the future but honestly, "futureproofing" should never be a factor when when it comes to the ever-changing world of electronics.
Samsung placed a 5 minute limit on their 4k and Sony decided to toss things up and give it a dynamic limit based on temperature. I go to concerts and many conventions and have yet to run into a situation where I thought "hey, it'll be a good idea to record this in 4k." While I understand your frustration about Sony not really addressing the issue, they did come out and say that people should only record in short clips.
If you're still really interested in recording long 4k videos and pushing your device to the limit then check out these threads:
Pesetio made a discovery that undervolting your phone could help slow down the heating of the phone thus longer 4k video - http://forum.xda-developers.com/showthread.php?t=2776605
Jackos released a mod where he pushed the thermal limit up 10 degrees celsius and this basically allowed you to ignore the overheating message and record 30+ minutes of 4k video - http://forum.xda-developers.com/showthread.php?t=2777712
However, after reading many "overheating" posts on this forum, I think a lot of people agree that the limiter is there for a reason and the longevity of the device supersedes our desire for longer 4k video recording.
@HeartUnderBlade, actually we encourage overheat for all of functions of camera. When we take some pictures, video camera with full hd and high temporary of weather. After that overheat and shut down camera. Maybe some guys live in country that the weather is cool. I think they won't encourage this issue. My opinion, sony should behave properly if not numerous guys will be leave them.
Sent from my iPad using Tapatalk
harrynghiem said:
@HeartUnderBlade, actually we encourage overheat for all of functions of camera. When we take some pictures, video camera with full hd and high temporary of weather. After that overheat and shut down camera. Maybe some guys live in country that the weather is cool. I think they won't encourage this issue. My opinion, sony should behave properly if not numerous guys will be leave them.
Sent from my iPad using Tapatalk
Click to expand...
Click to collapse
While I understand your frustration, I think encountering the overheating message should be considered a good thing if you value the longevity of your device. Imagine if you never encountered the overheating message, your phone could be damaged in the long run by user-error and you'll never be able to fix it. However, I think a very small percentage of people actually experience overheating in anything other than 4k and I would try to replace your device if that's the case. Do keep in mind that I noticed you're from Viet Nam which is a country that can get very hot and humid so that could play a HUGE role in the overheating of your phone.
HeartUnderBlade said:
While I understand your frustration, I think encountering the overheating message should be considered a good thing if you value the longevity of your device. Imagine if you never encountered the overheating message, your phone could be damaged in the long run by user-error and you'll never be able to fix it. However, I think a very small percentage of people actually experience overheating in anything other than 4k and I would try to replace your device if that's the case. Do keep in mind that I noticed you're from Viet Nam which is a country that can get very hot and humid so that could play a HUGE role in the overheating of your phone.
Click to expand...
Click to collapse
Me, personally, do not care about 4k video. But, when I download something over 4g, i am not able to use camera at all, as it is too hot. When i turn on photo mode (usual still photo), in about 7-10 minutes without even taking some pictures the camera turns off.
I do not want, neither intend to do something with voltage. As a costumer, I am buying finished product, that should work as it should work. If it does not work as promised (and I am not an advanced user, i would say), it is a fault of manufacturer. They MUST react.
Anton Sh. said:
Me, personally, do not care about 4k video. But, when I download something over 4g, i am not able to use camera at all, as it is too hot. When i turn on photo mode (usual still photo), in about 7-10 minutes without even taking some pictures the camera turns off.
I do not want, neither intend to do something with voltage. As a costumer, I am buying finished product, that should work as it should work. If it does not work as promised (and I am not an advanced user, i would say), it is a fault of manufacturer. They MUST react.
Click to expand...
Click to collapse
For the downloading and using a camera, I personally don't even think you should be pushing your phone to that limit. The camera can be very intense on your phone considering the image stabilization, high def image/video, and the high framerate that Sony put into the camera. If we know that Sony placed a thermal limit on the camera then why would you go into a camera knowing that you're downloading something and not expect it to overheat? When you say that it gets too hot, do you mean it just gets too hot to the touch or does it overheat (as in you get the overheat warning)? I would expect it to overheat considering it's put under that much load of having to write download data while writing data from the camera.
As for the 7-10 minute thing, I actually think that's normal. If I turn on my camera and just leave it idle then it shuts off by itself. I mean... why would you care if you leave a camera idle without doing anything? It seems a bit silly, don't you think since it just wastes battery at that point.
HeartUnderBlade said:
For the downloading and using a camera, I personally don't even think you should be pushing your phone to that limit. The camera can be very intense on your phone considering the image stabilization, high def image/video, and the high framerate that Sony put into the camera. If we know that Sony placed a thermal limit on the camera then why would you go into a camera knowing that you're downloading something and not expect it to overheat? As for the 7-10 minute thing, I actually think that's normal. If I turn on my camera and just leave it idle then it shuts off by itself. I mean... why would you care if you leave a camera idle without doing anything? It seems a bit silly, don't you think since it just wastes battery at that point.
Click to expand...
Click to collapse
If you use ipad or iphone. Please turn on camera on your iPad and leave it for 10 minutes. If it turns off itself, go to apple and they will change your device for 99% (if you are under warranty). I am not sure if you are Z2 user or not, if you are not, you will not understand. The device is getting hot whatever you do, so you are not able to film/take pictures.
I am not going to argue with you, this thread is for people who experience the problem and is ready to act. If the company sells you something, it should work as advertised. If not, this should not be issued/sold without additional comments from manufacturer.
I cannot imagine that my BMW will turn off the engine because i use air conditioner, or air conditioner will be turned off automatically if i drive in sport mode.
205
Of course, about iPad or iPhone, i mean turning off because of overheating, not auto lock.
HeartUnderBlade said:
While I understand your frustration, I think encountering the overheating message should be considered a good thing if you value the longevity of your device. Imagine if you never encountered the overheating message, your phone could be damaged in the long run by user-error and you'll never be able to fix it. However, I think a very small percentage of people actually experience overheating in anything other than 4k and I would try to replace your device if that's the case. Do keep in mind that I noticed you're from Viet Nam which is a country that can get very hot and humid so that could play a HUGE role in the overheating of your phone.
Click to expand...
Click to collapse
Total agreement for 4k issue. However, if we take some picture and encourage overheat message. I think that is big deal. I am used some phone before s4, iphone 5, s3 ... But i haven't seen yet. What do you think if you take the z2 and come in beach with your friends and take around 10 pictures and shut down camera. Because overheat. My friends reported numerous time same cases.
Sent from my iPad using Tapatalk
Anton Sh. said:
If you use ipad or iphone. Please turn on camera on your iPad and leave it for 10 minutes. If it turns off itself, go to apple and they will change your device for 99% (if you are under warranty). I am not sure if you are Z2 user or not, if you are not, you will not understand. The device is getting hot whatever you do, so you are not able to film/take pictures.
I am not going to argue with you, this thread is for people who experience the problem and is ready to act. If the company sells you something, it should work as advertised. If not, this should not be issued/sold without additional comments from manufacturer.
I cannot imagine that my BMW will turn off the engine because i use air conditioner, or air conditioner will be turned off automatically if i drive in sport mode.
Click to expand...
Click to collapse
You know, I was not here to argue with you. I'm just saying that some of the issues might not even be a big deal. If you've noticed, a lot of the "overheating" threads have started to die out and threads about coping with the issue is starting to emerge. It shows that this community is starting to somewhat accept that the overheating message may be there as a precaution. I think you missed my point about the camera turning off while in idle. I don't think that's an overheating issue but rather a feature the camera app is programmed to do to prevent it from useless staying on and wasting your battery. I haven't done any extensive testing but leaving my camera on idle, it shuts off. However, when I move it around and click a few buttons every once in awhile, it stays on.
I think funky0308 made a very good point when he said "Overheating FC isn't error or bug, that's added for a purpose." http://forum.xda-developers.com/showpost.php?p=53295417&postcount=10
Also, it's silly to compare a car to a phone...A car has an engine, belts, a whole gallon of liquid coolant, and a radiator. Your phone, it's a bunch of computer hardware that is calculating a lot of data in a small enclosed space with nothing but a heatsink to try to cool down your phone. If you really want to compare a car to a phone then take all the cooling features out of your engine (including all the fans and radiator) and let's see if your engine overheats or not.
Also for your information, yes... I own an iphone, ipad, and I'm one of the few people that owned the Z2 when it started to roll out.
harrynghiem said:
Total agreement for 4k issue. However, if we take some picture and encourage overheat message. I think that is big deal. I am used some phone before s4, iphone 5, s3 ... But i haven't seen yet. What do you think if you take the z2 and come in beach with your friends and take around 10 pictures and shut down camera. Because overheat. My friends reported numerous time same cases.
Sent from my iPad using Tapatalk
Click to expand...
Click to collapse
Your issue does sound like it might be a defect. I've read of a small handful of people experiencing the overheating message just from regular photos. I believe those people sent it in for a repair under warranty and received new devices which fixed their problems. Try contacting the place you bought it from or a Sony store nearby.
HeartUnderBlade said:
You know, I was not here to argue with you. I'm just saying that some of the issues might not even be a big deal. If you've noticed, a lot of the "overheating" threads have started to die out and threads about coping with the issue is starting to emerge. It shows that this community is starting to somewhat accept that the overheating message may be there as a precaution. I think you missed my point about the camera turning off while in idle. I don't think that's an overheating issue but rather a feature the camera app is programmed to do to prevent it from useless staying on and wasting your battery. I haven't done any extensive testing but leaving my camera on idle, it shuts off. However, when I move it around and click a few buttons every once in awhile, it stays on.
Also, it's silly to compare a car to a phone...A car has an engine, belts, a whole gallon of liquid coolant, and a radiator. Your phone, it's a bunch of computer hardware that is calculating a lot of data in a small enclosed space with nothing but a heatsink to try to cool down your phone. If you really want to compare a car to a phone then take all the cooling features out of your engine (including all the fans and radiator) and let's see if your engine overheats or not.
Also for your information, yes... I own an iphone, ipad, and I'm one of the few people that owned the Z2 when it started to roll out.
Your issue does sound like it might be a defect. I've read of a small handful of people experiencing the overheating message just from regular photos. I believe those people sent it in for a repair under warranty and received new devices which fixed their problems. Try contacting the place you bought it from or a Sony store nearby.
Click to expand...
Click to collapse
Ok, so i am not sure if my device is faulty as well, but i am sure it is not ok, when you, for example, watch youtube for 10 minutes, turn it off, than turn on photo camera and it turns itself off because of overheating (all other apps are closed at this moment)
My two penny's worth, I have been sat out in the sunshine trying to take pictures, ok it is warm, but this is England, we're talking 23degrees, but my camera won't take more than a couple of pics without shutting down.
Loving the phone otherwise, but the camera has always been a major factor in my choice of phone.
Anton Sh. said:
Ok, so i am not sure if my device is faulty as well, but i am sure it is not ok, when you, for example, watch youtube for 10 minutes, turn it off, than turn on photo camera and it turns itself off because of overheating (all other apps are closed at this moment)
Click to expand...
Click to collapse
When you put it into that perspective then your device may be one of the few that might be faulty. I'm able to watch HD videos on streaming apps for hours and then use my camera and it'll be fine.
Guest69 said:
My two penny's worth, I have been sat out in the sunshine trying to take pictures, ok it is warm, but this is England, we're talking 23degrees, but my camera won't take more than a couple of pics without shutting down.
Loving the phone otherwise, but the camera has always been a major factor in my choice of phone.
Click to expand...
Click to collapse
The same here regarding the choice of phone and the same story about filming or taking pictures in a sunny day.
BUT this post is not about it but what should we do about it. Somehow SONY has to answer us and acknowledge the problem. Ok, even if it is a few, they need to issue the confirmation that there might be this problem on some devices and what should we do about it. This is how the company should react to their mistakes.
The problem is with thermal handling the way I see it , the phone heats up because all cores are running at max frequency on longer duration. Sony mut have configured the kernel aggressively. It is likely possible this was done to allow 4k video recording even at short minutes time.
Sent from my almighty Xperia Z2
nealkoy said:
The problem is with thermal handling the way I see it , the phone heats up because all cores are running at max frequency on longer duration. Sony mut have configured the kernel aggressively. It is likely possible this was done to allow 4k video recording even at short minutes time.
Sent from my almighty Xperia Z2
Click to expand...
Click to collapse
Non-techie question, does it really necessary to use all cores at max when watching video? Or downloading data over 4g/wifi?
Relax guys, they are most likely working on the problem and will come with the solution of undervolting the cores or work on camera app resource efficiency.
One question, what ambient temperatures are you guys having problems with? Or better, where do you live? (Country and city)
HeartUnderBlade said:
Personally, I don't understand what the big deal is with this overheating issue. I understand that people want to "futureproof" themselves because they "might" get a 4k display in the future but honestly, "futureproofing" should never be a factor when when it comes to the ever-changing world of electronics.
Samsung placed a 5 minute limit on their 4k and Sony decided to toss things up and give it a dynamic limit based on temperature. I go to concerts and many conventions and have yet to run into a situation where I thought "hey, it'll be a good idea to record this in 4k." While I understand your frustration about Sony not really addressing the issue, they did come out and say that people should only record in short clips.
If you're still really interested in recording long 4k videos and pushing your device to the limit then check out these threads:
Pesetio made a discovery that undervolting your phone could help slow down the heating of the phone thus longer 4k video - http://forum.xda-developers.com/showthread.php?t=2776605
Jackos released a mod where he pushed the thermal limit up 10 degrees celsius and this basically allowed you to ignore the overheating message and record 30+ minutes of 4k video - http://forum.xda-developers.com/showthread.php?t=2777712
However, after reading many "overheating" posts on this forum, I think a lot of people agree that the limiter is there for a reason and the longevity of the device supersedes our desire for longer 4k video recording.
Click to expand...
Click to collapse
If the phone is genuinely getting red hot then of course you need to do whatever necessary to stop the phone overheating and causing harm to components (including the battery) but there IS an issue that can't be ignored/discounted even if some people aren't experiencing it.
The key question is: Is it hardware and therefore unfixable, or is it poor software that is causing the phone to run too hot despite there being no actual need for it to get that hot?
It's not just 4K video (I've come to accept that, unless Sony decides to undervolt as in the possible solution mentioned above, 4K video will be limited. It's not the end of the world, as while I may record some things in 4K it isn't going to be of any substantial length), it's just taking ordinary pictures.
Using mobile data also seems to be another factor. If you have, say, Photos or Dropbox uploading pictures and video in the background, that can also cause the phone to get red hot.
If you've got a good 4G connection and an unlimited data tariff, why wouldn't you want to upload stuff there and then (rather than waiting for Wi-Fi or when charging)? Doesn't seem to be a problem on other phones.
Sure, Google or Dropbox could fix things by having a setting to only auto upload when there's no other (major) CPU usage, but surely a Snapdragon 801 device isn't under stress because two things are happening at once? Uploading a file and taking a photo. If that pushes the phone to overheat, there HAS to be something Sony can do to fix it.
Guest69 said:
My two penny's worth, I have been sat out in the sunshine trying to take pictures, ok it is warm, but this is England, we're talking 23degrees, but my camera won't take more than a couple of pics without shutting down.
Loving the phone otherwise, but the camera has always been a major factor in my choice of phone.
Click to expand...
Click to collapse
Precisely. If you are getting the camera shutting down so it can 'cool down', when it's just 21-23 degrees (albeit humid and probably hotter when the phone is in direct sunlight) then you have to start wondering. God help those who take their Z2 to somewhere hot this summer hoping to take loads of photos and video.
Mind you, if it's by a pool then you can always dunk it in to cool it quicker!
Hi guys...
Although I agree to OP and I found this overheating as a quite big problem I expect this to happen.
Z2 has same Snapdragon 800 overclocked and named 801 so that's not device that could record 4K at this setup.
But...
I'm long time Sony user and I'm absolutely sure they will do everything they can do fix this.
It could be fixed quite easy as we all see (simple undervolting will do the trick)
Z2 is Sony's new way and after Z1 which I still have and I still believe it's great device, Z2 is next logical step with a expected issues.
Is that OK, of course not...
But, as I said, lets wait for a next bigger firmware update (I heard it's on its way).
You'll know when it comes because it'll have "2" instead of "1" (17.2.A.x.x.x) and I'm sure we'll have great device after that...
We all know 402 didn't do that so we have to wait new release.
Maybe we get 4.4.3 in that, next, big update...
If they don't find a way to fix that problem in next two or three updates then we all know it's hardware issue and we should find a way how to claim our rights.
To end this long post...
I totally support OP idea but let's give them a chance to fix that...
If that was only 4K problem I wouldn't say anything but heating (not overheating, at least not on my device) is present on video playback, on LTA download....
Sent from my D6503 using Tapatalk
Well, crap. Just when I am in the market to buy the Z2, I find this issue. Panama is a warm, tropical climate, and I am a bit concerned that the overheating isssue will be even worse here!
Is anyone else using the Z2 in such a climate?

Pixel 2 - terrible Android/software experience

Pixel 2 is my first Google phone and I bought it as I thought it would be the best android experience there is, based on all the review in major web tech outlets. I was very wrong. I am experiencing bugs on daily basis and there seems to be hundreds of people with same issues, yet nothing is fixed months after phone release. Could XDA look into this a publish an article that would hopefully be picked up by other sites so Google owns the issues?
I am on Jan security patch, we are over 3 months in from the launch and not much improvement.
Current issues:
- missed screen inputs/taps. In Photos/Camera double tap won't zoom in until several tries.
- double tap to wake is hit and miss, many times after multiple tries I have to use power button to wake up the phone
- difficult to swipe away notifications from lock screen or swipe up to unlock
- getting camera fatal error message and camera app freezes, factory reset and update to 8.1 helped with frequency but not fixed permanently
- home screen widget never shows any upcoming events if created on web or though another account like exchange - super stupid
- Bluetooth is totally unusable. Dropped connections in a car, audio that won't go neither in connected Bluetooth device nor phone speaker itself, disconnecting bluetooth headsets in the middle of the call etc.
- the audio dongle to connect wired headset rarely works and requires phone reboot with it connected to work
There is hundreds posts on Google product forums with these issues, yet no fix. I have reported these issues multi times, no one ever reached out to me. To some issues from the above Google actually admitted to them with only saying there will be a fix in a future fix, no ETA or what they are doing about it.
It is a joke for a phone that is over $700 with tax. The 8.0 seemed like a beta version pushed on people, I am tired of this practice. I had a Blackberry Priv which was BB's first Android phone and the OS had way less bugs than Pixel. You would think that Google's software would be perfect given their resources and that they basically write the OS.
I love the camera on the Pixel and it was pretty much the only reason I bought it. We have a baby and it takes great pictures super fast in all light conditions. But once others catch up with the imaging tech I think I will never go back to Google.
kloubik said:
Pixel 2 is my first Google phone and I bought it as I thought it would be the best android experience there is, based on all the review in major web tech outlets. I was very wrong. I am experiencing bugs on daily basis and there seems to be hundreds of people with same issues, yet nothing is fixed months after phone release. Could XDA look into this a publish an article that would hopefully be picked up by other sites so Google owns the issues?
I am on Jan security patch, we are over 3 months in from the launch and not much improvement.
Current issues:
- missed screen inputs/taps. In Photos/Camera double tap won't zoom in until several tries.
- double tap to wake is hit and miss, many times after multiple tries I have to use power button to wake up the phone
- difficult to swipe away notifications from lock screen or swipe up to unlock
- getting camera fatal error message and camera app freezes, factory reset and update to 8.1 helped with frequency but not fixed permanently
- home screen widget never shows any upcoming events if created on web or though another account like exchange - super stupid
- Bluetooth is totally unusable. Dropped connections in a car, audio that won't go neither in connected Bluetooth device nor phone speaker itself, disconnecting bluetooth headsets in the middle of the call etc.
- the audio dongle to connect wired headset rarely works and requires phone reboot with it connected to work
There is hundreds posts on Google product forums with these issues, yet no fix. I have reported these issues multi times, no one ever reached out to me. To some issues from the above Google actually admitted to them with only saying there will be a fix in a future fix, no ETA or what they are doing about it.
It is a joke for a phone that is over $700 with tax. The 8.0 seemed like a beta version pushed on people, I am tired of this practice. I had a Blackberry Priv which was BB's first Android phone and the OS had way less bugs than Pixel. You would think that Google's software would be perfect given their resources and that they basically write the OS.
I love the camera on the Pixel and it was pretty much the only reason I bought it. We have a baby and it takes great pictures super fast in all light conditions. But once others catch up with the imaging tech I think I will never go back to Google.
Click to expand...
Click to collapse
Get an iphone. You are the only one complaining about lots of issues. To be honest, theres a lot of things u can do, read, try fixes, or RMA your phone. Amazing how you can post this long but cant effort on trying to RMA it.
Get an iphone.
kloubik said:
Pixel 2 is my first Google phone and I bought it as I thought it would be the best android experience there is, based on all the review in major web tech outlets. I was very wrong. I am experiencing bugs on daily basis and there seems to be hundreds of people with same issues, yet nothing is fixed months after phone release. Could XDA look into this a publish an article that would hopefully be picked up by other sites so Google owns the issues?
I am on Jan security patch, we are over 3 months in from the launch and not much improvement.
Current issues:
- missed screen inputs/taps. In Photos/Camera double tap won't zoom in until several tries.
- double tap to wake is hit and miss, many times after multiple tries I have to use power button to wake up the phone
- difficult to swipe away notifications from lock screen or swipe up to unlock
- getting camera fatal error message and camera app freezes, factory reset and update to 8.1 helped with frequency but not fixed permanently
- home screen widget never shows any upcoming events if created on web or though another account like exchange - super stupid
- Bluetooth is totally unusable. Dropped connections in a car, audio that won't go neither in connected Bluetooth device nor phone speaker itself, disconnecting bluetooth headsets in the middle of the call etc.
- the audio dongle to connect wired headset rarely works and requires phone reboot with it connected to work
There is hundreds posts on Google product forums with these issues, yet no fix. I have reported these issues multi times, no one ever reached out to me. To some issues from the above Google actually admitted to them with only saying there will be a fix in a future fix, no ETA or what they are doing about it.
It is a joke for a phone that is over $700 with tax. The 8.0 seemed like a beta version pushed on people, I am tired of this practice. I had a Blackberry Priv which was BB's first Android phone and the OS had way less bugs than Pixel. You would think that Google's software would be perfect given their resources and that they basically write the OS.
I love the camera on the Pixel and it was pretty much the only reason I bought it. We have a baby and it takes great pictures super fast in all light conditions. But once others catch up with the imaging tech I think I will never go back to Google.
Click to expand...
Click to collapse
thank you for your honest impressions / thoughts
I want to spend the time and comment on your issues:
- missed screen inputs/taps. In Photos/Camera double tap won't zoom in until several tries.
- double tap to wake is hit and miss, many times after multiple tries I have to use power button to wake up the phone
- difficult to swipe away notifications from lock screen or swipe up to unlock
three points are related to the touchscreen. I have never experienced a single one of them and i am pretty sure there arent a lot of complaints in the www
In my honest opinion, why didnt you use your waranty ? This seems to be a defect on your device.
- getting camera fatal error message and camera app freezes, factory reset and update to 8.1 helped with frequency but not fixed permanently
I have never experienced this issue, and dont know about any reports
- home screen widget never shows any upcoming events if created on web or though another account like exchange - super stupid
It is clearly stated that this widget works with google account ... you can call this a stupid a choice but it is not a bug
- Bluetooth is totally unusable. Dropped connections in a car, audio that won't go neither in connected Bluetooth device nor phone speaker itself, disconnecting bluetooth headsets in the middle of the call etc.
my bluetooth connection in my car, bluetooth headset and even kde connect works flawlessly
- the audio dongle to connect wired headset rarely works and requires phone reboot with it connected to work
well, its an audio dongle ... going for a smartphone without the headphone jack, you should have bt headset or usb type c headset ...
kloubik said:
Pixel 2 is my first Google phone and I bought it as I thought it would be the best android experience there is, based on all the review in major web tech outlets. I was very wrong. I am experiencing bugs on daily basis <snip>
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Click to collapse
IF you're not trolling, why would you keep a device like this? Sell it and take maybe a $100 hit and get a device you like. The amount of effort and time you put into this rant would have paid for itself. You need to prioritize.
kloubik said:
Pixel 2 is my first Google phone and I bought it as I thought it would be the best android experience there is, based on all the review in major web tech outlets. I was very wrong. I am experiencing bugs on daily basis and there seems to be hundreds of people with same issues, yet nothing is fixed months after phone release. Could XDA look into this a publish an article that would hopefully be picked up by other sites so Google owns the issues?
I am on Jan security patch, we are over 3 months in from the launch and not much improvement.
Current issues:
- missed screen inputs/taps. In Photos/Camera double tap won't zoom in until several tries.
- double tap to wake is hit and miss, many times after multiple tries I have to use power button to wake up the phone
- difficult to swipe away notifications from lock screen or swipe up to unlock
- getting camera fatal error message and camera app freezes, factory reset and update to 8.1 helped with frequency but not fixed permanently
- home screen widget never shows any upcoming events if created on web or though another account like exchange - super stupid
- Bluetooth is totally unusable. Dropped connections in a car, audio that won't go neither in connected Bluetooth device nor phone speaker itself, disconnecting bluetooth headsets in the middle of the call etc.
- the audio dongle to connect wired headset rarely works and requires phone reboot with it connected to work
There is hundreds posts on Google product forums with these issues, yet no fix. I have reported these issues multi times, no one ever reached out to me. To some issues from the above Google actually admitted to them with only saying there will be a fix in a future fix, no ETA or what they are doing about it.
It is a joke for a phone that is over $700 with tax. The 8.0 seemed like a beta version pushed on people, I am tired of this practice. I had a Blackberry Priv which was BB's first Android phone and the OS had way less bugs than Pixel. You would think that Google's software would be perfect given their resources and that they basically write the OS.
I love the camera on the Pixel and it was pretty much the only reason I bought it. We have a baby and it takes great pictures super fast in all light conditions. But once others catch up with the imaging tech I think I will never go back to Google.
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You must have a defective phone, you should return/exchange it. I haven't experienced any of these issues. The Pixel 2 is by far the most usable and bug free phone I have ever owned.
infamousvincci said:
Get an iphone. You are the only one complaining about lots of issues. To be honest, theres a lot of things u can do, read, try fixes, or RMA your phone. Amazing how you can post this long but cant effort on trying to RMA it.
Get an iphone.
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This is clearly not true. There's hundreds of people on google product forums with same issues. I have tried all suggested fixes, clearing cache, app reinstalls, even factory reset.
What is RMA going to do with software issues as everyone suggests? Nothing! There is so many people who went through multiple RMAs and all issues are back, since it is all software issues.
As I said, the camera is super important to me and at the moment there is not anything better than Pixel camera (with maybe iPhone X being equal but I will never buy iPhone). If Galaxy S9 delivers in camera department I will for sure get rid of Pixel.
Just to open your eyes for those who say I am the only one with these issues:
Camera fatal error:
https://productforums.google.com/forum/#!topic/phone-by-google/FYGdgPya_Vs
Headphone adapter not working:
https://productforums.google.com/forum/#!topic/phone-by-google/-p-F-7Rgtak
Swipe issues:
http://www.androidpolice.com/2018/0...id-8-1-lockscreen-swipe-issues-pixel-devices/
Btw, I have the verizon version with non-verizon SIM. If I did not sideload updates manually I would still be on Sep 17 security patch. Another issue that Google admitted to and said they don't intend to fix.
kloubik said:
This is clearly not true. There's hundreds of people on google product forums with same issues. I have tried all suggested fixes, clearing cache, app reinstalls, even factory reset.
What is RMA going to do with software issues as everyone suggests? Nothing! There is so many people who went through multiple RMAs and all issues are back, since it is all software issues.
As I said, the camera is super important to me and at the moment there is not anything better than Pixel camera (with maybe iPhone X being equal but I will never buy iPhone). If Galaxy S9 delivers in camera department I will for sure get rid of Pixel.
Just to open your eyes for those who say I am the only one with these issues:
Camera fatal error:
https://productforums.google.com/forum/#!topic/phone-by-google/FYGdgPya_Vs
Headphone adapter not working:
https://productforums.google.com/forum/#!topic/phone-by-google/-p-F-7Rgtak
Swipe issues:
http://www.androidpolice.com/2018/0...id-8-1-lockscreen-swipe-issues-pixel-devices/
Btw, I have the verizon version with non-verizon SIM. If I did not sideload updates manually I would still be on Sep 17 security patch. Another issue that Google admitted to and said they don't intend to fix.
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The OP does have some valid points. I've noticed a few of these issues as well. Most notably the missed touches, hit or miss dt2w and the swiping problems from the lock screen.
It's an awfully expensive device to be having issues with.
I can partially understand the OP's frustration. This is supposed to be the smoothest Android experience and I've personally ran into more bugs in the past month of ownership than in the past 3 years of using Sony and Honor devices. Apps crash almost daily, the fingerprint reader is significantly slower than my Honor 8, and the double tap to wake feature has always required 4 or more taps.
That being said, I've never felt this phone was a bad purchase or unusable. If the OP feels that way, then he or she should simply have Google replace it. It's under warranty and this thread won't solve these issues.
PuffDaddy_d said:
I can partially understand the OP's frustration. This is supposed to be the smoothest Android experience and I've personally ran into more bugs in the past month of ownership than in the past 3 years of using Sony and Honor devices. Apps crash almost daily, the fingerprint reader is significantly slower than my Honor 8, and the double tap to wake feature has always required 4 or more taps.
That being said, I've never felt this phone was a bad purchase or unusable. If the OP feels that way, then he or she should simply have Google replace it. It's under warranty and this thread won't solve these issues.
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Correct. Posting this is useless. RMA it or deal with it. Lol.
kloubik said:
This is clearly not true. There's hundreds of people on google product forums with same issues. I have tried all suggested fixes, clearing cache, app reinstalls, even factory reset.
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What is the point of your OP? You are obviously not asking for help. It is just a rant with no point other than to trash the device from what it looks like. So I ask again, why are you here and why did you post this?
---------- Post added at 09:45 AM ---------- Previous post was at 09:42 AM ----------
infamousvincci said:
Correct. Posting this is useless. RMA it or deal with it. Lol.
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Agree, you beat me to it. lol Forget RMA, he should just sell the device and go to the Sammy forums. Hmm.. now that I think about it..
bobby janow said:
What is the point of your OP? You are obviously not asking for help. It is just a rant with no point other than to trash the device from what it looks like. So I ask again, why are you here and why did you post this?
---------- Post added at 09:45 AM ---------- Previous post was at 09:42 AM ----------
Agree, you beat me to it. lol Forget RMA, he should just sell the device and go to the Sammy forums. Hmm.. now that I think about it..
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What is your issue? This section says News & discussion. I wanted to bring these issues to light as I'd like to have these issues fixed so I can use the device without daily bugs.
I agree with the OP. What's the point of having a discussion forum if we can't just discuss things that are on our mind. Even if it is a rant.
I agree most of the point, except the title...
OP has a point. Feel free to criticize him all you want, but the point remains valid. You can see clear evidence in the Google Support Forums. I myself have struggled with BT connections dropping everywhere. The only solution that works for me is clearing BT app data as soon as my connections start to drop every few seconds. Pretty annoying issue for a $650 phone if you ask me.
Yes, I could RMA. But for me right now it isn't worth the hassle. Not all of us live in the US where you can RMA and have a nice new phone by the end of the week. I choose to live with the BT issue for now because I seriously love everything else about the phone. But that doesn't mean that Google hasn't made some mistakes with it.
jascolli said:
I agree with the OP. What's the point of having a discussion forum if we can't just discuss things that are on our mind. Even if it is a rant.
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Because this is not a discussion at all. Every attempt at help has been shot down as not acceptable, even RMA. So I ask again what is the point of this rant other than to trash the device? Got to call a spade a spade and acknowledge you don't really want help.
And yes the title of the OP is well... Not something that attracts sympathy or support. If help was really desired this thread would have a completely different tone.
Sent from my Pixel 2 using XDA-Developers Legacy app
redsmith said:
OP has a point. Feel free to criticize him all you want, but the point remains valid. You can see clear evidence in the Google Support Forums. I myself have struggled with BT connections dropping everywhere. The only solution that works for me is clearing BT app data as soon as my connections start to drop every few seconds. Pretty annoying issue for a $650 phone if you ask me.
Yes, I could RMA. But for me right now it isn't worth the hassle. Not all of us live in the US where you can RMA and have a nice new phone by the end of the week. I choose to live with the BT issue for now because I seriously love everything else about the phone. But that doesn't mean that Google hasn't made some mistakes with it.
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Now this is a discussion. I've heard about BT issues for years now so I guess it's not quite fixed. It's odd because I have no issues whatsoever as many others. But then there is a group of users like yourself that have problems. What is the answer, RMA? I know it's not worth it to you but is that the answer anyway? Also when did it start happening? After an update or from the get go? It seems the OP has decided that it's software since he won't RMA the device, but is that the case?
When I hear of BT issues I always wonder if it's the other end that causes issues. Like maybe the stack doesn't talk right to the device. I mean a way to check would be to connect to another device or let those of us that have no problems try to connect to a device identical to yours. Nonetheless, take a look at the OP again and tell me he wants help or discussion. I think not, it's just a rant plain and simple. It's almost like he went out to find every possible issue that anyone was ever having with the Pixel 2 and listed it as his own. I've seen so many posts like that by people who are fans of other devices and just either are paid or fans of the company. I'm not saying that's the OP but it just seems odd that he wouldn't return the device if he has all those issues. I wouldn't keep it for 5 minutes no less 5 months.
I have updated the title to better reflect my post.
Also, I tried pretty much every suggested solution I could find to fix the problems I'm having, save for the RMA. I am not convinced it will fix the issues as others confirmed issues remain after receiving new units. I will try one more factory reset after Feb patch is released.
bobby janow said:
Now this is a discussion. I've heard about BT issues for years now so I guess it's not quite fixed. It's odd because I have no issues whatsoever as many others. But then there is a group of users like yourself that have problems. What is the answer, RMA? I know it's not worth it to you but is that the answer anyway? Also when did it start happening? After an update or from the get go? It seems the OP has decided that it's software since he won't RMA the device, but is that the case?
When I hear of BT issues I always wonder if it's the other end that causes issues. Like maybe the stack doesn't talk right to the device. I mean a way to check would be to connect to another device or let those of us that have no problems try to connect to a device identical to yours. Nonetheless, take a look at the OP again and tell me he wants help or discussion. I think not, it's just a rant plain and simple. It's almost like he went out to find every possible issue that anyone was ever having with the Pixel 2 and listed it as his own. I've seen so many posts like that by people who are fans of other devices and just either are paid or fans of the company. I'm not saying that's the OP but it just seems odd that he wouldn't return the device if he has all those issues. I wouldn't keep it for 5 minutes no less 5 months.
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You are absolutely right. This post sounds like RANT more than seeking help. This gives android community bad impression. Like i said to the OP, get an IPHONE lol.
infamousvincci said:
Get an iphone. You are the only one complaining about lots of issues. To be honest, theres a lot of things u can do, read, try fixes, or RMA your phone. Amazing how you can post this long but cant effort on trying to RMA it.
Get an iphone.
Click to expand...
Click to collapse
Wrong,
I am I experiencing the exact same issues he mentioned
Colday96 said:
Wrong,
I am I experiencing the exact same issues he mentioned
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So can we identify any common factors amongst devices that suffer these and devices that don't? Unless it's something simple like "VZW devices with non-VZW SIMs" that might be hard, and there may not be a common factor, it might be random bad luck. But put together the facts that it's clearly only a minority suffer these issues and yet some people report the same with replacement devices, and that suggests the possibility that there might be some factor that correlates with it (don't have the statistics to work out whether that's a warranted possibility of not).
(For the record, I've had none of the problems mentioned, though I only used the Google headphone adapter a few times so can't speak with huge confidence on that one, and am not a big BT user though it has always worked for me when I do use it. Non-carrier phone in the UK, unmodified, January 5th security patch on 8.1.0)

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