I bought this thing early this year and it has completely crashed to the point of requiring a factory reset 5 times now. I've sent it back to Toshiba only to get it back recently but all they did was a "factory reset" . Needless to say it just crashed again only this time the factory reset isn't bringing it back online it just freezes at the "Toshiba Leading Innovation" splash screen. Hopefully customer support will contact me with a week or two as they will not take your call. Oddly enough you can only call tech support and leave a return call number for customer support.
It's a shame since the device works very nicely between factory resets
Anyone else have these problems?
Splash screen keeps looping.
Asking for log in password that doesn't exist
Random reboots
Frustrating !
What ROM build are you currently running? Do you have fastboot on the device. If you want faster help and maybe resolution to your problems,
MOD EDIT: RULES STATE:
Encouraging members to participate in forum activities on other phone related sites is prohibited.
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Can't really tell what software version I'm running at the moment and I can't even factory reset it anymore it just won't get past the leading inovations screen even after a factory reset. The firmware has not been tampered with from factory.
MOD EDIT: RULES STATE:
Encouraging members to participate in forum activities on other phone related sites is prohibited.
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OK, if you go into recovery, how many icons do you have?
2 icons , the white box and the android logo
That is a problem. If you cannot get the device to boot, there is no way for us to get fastboot or ClockWorkMod on the device. Try removing both batteries and leaving them out for 20 minutes. Reinstall them and see if you can get the device to boot. There is also a way to get it to boot into safe mode by holding the volume down and power button.
the safe mode option doesn't do anything and the volume up and power simultaneously gets me into the factory reset, format cache etc.. menu.
Appreciate your assistance by the way.
Not really sure what we can do. Unless you can get the device to boot, we have no way to get ClockWorkMod on the device. You require ClockWorkMod in order to load a new ROM. If you are having this many issues, it may be waisted time. There may be a memory issue with the device. I would not give up. The Thrive really is a great device. If you get it rooted, you will be able to see the whole potential of the device.
I will send it back to Toshiba one more time and see what happens - thank God for NHL playoffs to keep my mind off this catastrophe
Thanks again dalepl
OK, let me know how it goes.
Related
I have an unlocked AT&T Samsung Focus which I just got two weeks ago. And for some weird reason, the phone got bricked. It wasn't because of any update or anything.
What happened was I was just checking an app which I downloaded from the Marketplace, which got stuck (none of the buttons on the device were responding after several minutes). So I had to pull out the battery to restart the phone.
It now gets stuck in what appears to be an endless boot cycle. All I see is the Samsung logo which disappears after a while and then reappears. The phone doesn't seem to go beyond that.
I tried hard reseting the phone (Power + Volume DOWN + Camera), and even after formatting it several times, the problem is still the same.
I also read somewhere that if you leave the phone in Download Mode (Power + Volume UP + Camera) for a few minutes, it somehow *magically* restores itself. This didn't work for me either even after leaving it in the download mode for about an hour.
Now asking the excellent community of XDA for help is the last thing I can do because since I'm not in the USA, I can't even get a warranty claim on my Focus, and its nothing more than a paperweight right now.
So any ideas/tips/suggestions on what I should do?
Return it !
That's something I just can't do. Got it through a 3rd party in the US so I can't just return it. I'm not in the US, and I doubt that 3rd party company would have kept any records.
What I'm wondering is if the issue is in the hardware or the firmware. If it is the later, then is it possible to flash the ROM and see if it works?
Make a full hard Reset on it. If that not work. Your OS is screwed. You buy the phone unlocked so it have no warranty. If the hard reset don't work start praying to the hackers gods to start working on a ROM for all the Bricked Focus out of warranty out there.
I'm actually surprised there isn't any ROM/Hacking activity on the Samsung Focus yet. Its actually one of the top selling WP7 devices.
What I'm actually interested in knowing is that if it really is an OS/Firmware issue or a faulty NAND Flash which is causing the problems.
If its a NAND, then even a ROM wont be able to help. Any way to confirm this?
You could try to make a "jig" and force it into download-mode and flash a ROM, like I describe here. But I don't know if there is a ROM available.
I can get it into download mode. That's not the issue. The problem is the ROM. There aren't any available for Samsung Focus.
Ok so my Iconia is rooted and has been since I bought it. However today and the past couple days it would randomly freeze and restart. Now it is stuck in a constant reboot cycle. I tried reset button and nothing. Tried holding volume down and power and it comes up saying restoring or what ever and then drops me at an exclimation mark and the android guy. Any help guys?!? I haven't canged anything that I can think of.Sometimes it will boot to the screen being locked but crashes again seconds after unlocking
If nobody knows I guess I will try and take it back tmrw?
Seems done for if no hard reset is working. Did you mess with any files to make this happen?
Do you have adb set up and working? If not, that might give you some help. There are various threads on how to set it up in windows and Ubuntu(I've gotten it to work on Debian and Trisquel also)
Just bought my A500 today, started seeing it wake up every few minutes and read in another thread that a factory reset fixed it. I tried a factory reset following the manual and now my un-rooted, purely stock A500 is stuck on a boot loop. Would appreciate any ideas people might have.
Nope i didn't change anything. And I don't have adb set up. I think I will just get my money back and get the asus
9646gt said:
Nope i didn't change anything. And I don't have adb set up. I think I will just get my money back and get the asus
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Good luck finding one. I had a manager at Bestbuy look into their distribution channel software and the SKU wasn't even found, even though it's on their website. Dunno about other places.
"Chatted" with ACER tech support tonight. I was told to turn off the tablet, turn it back on, then hit the reset button (because of course I didn't think to do any of that before). The result was the same and with nothing else to give me told me I would need to send the unit in for repairs that could take up to 14 days. I think I will elect to take it back to Best Buy tomorrow for an exchange....
It seems a few people have had this problem and now I am the latest victim. My A500 started acting odd with widgits disappearing and not allowing me to re-add them to the screen even though there was plenty of room. I tried rebooting but now my tab is stuck on the ANDROID load screen and stays there forever. Has anybody come across this and figured out a solution? I have tried a hard reset and have restarted holding volume up but neither of those helped. I contacted Acer tech support and those idiots told me to do a factory reset from the app menu which is impossible if android fails to boot. Now they want me to send it in for repair but I'd rather not do that and it is past the 14 day mark to return to Best Buy.
Oh, and I am not rooted.
Sound like a rogue app had a field day on your tablet... Keep trying to get it booted... remove any sd, usb etc...
fartsman said:
It seems a few people have had this problem and now I am the latest victim. My A500 started acting odd with widgits disappearing and not allowing me to re-add them to the screen even though there was plenty of room. I tried rebooting but now my tab is stuck on the ANDROID load screen and stays there forever. Has anybody come across this and figured out a solution? I have tried a hard reset and have restarted holding volume up but neither of those helped. I contacted Acer tech support and those idiots told me to do a factory reset from the app menu which is impossible if android fails to boot. Now they want me to send it in for repair but I'd rather not do that and it is past the 14 day mark to return to Best Buy.
Oh, and I am not rooted.
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See my reply in the hard reset thread and see if it helps.
_motley said:
See my reply in the hard reset thread and see if it helps.
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Thank you so much!!!!!!!!! I had just put on my shoes and was about to head out the door to fedex my tab to Acer when I got your response. You oughta send them a consulting bill!
Hi all
Apologies at coming on here and immediately asking for help, but....
I've had my Nexus 7 since July and have been very happy until NOW!
I seem to have been cursed with the dreaded flat battery resulting in n7 being stuck in the boot up.
I get as far as the Google and X icon but then stalls.
I've tried all the methods of long push of buttons/multiple buttons/etc but to no avail.
I can bring up the factory restore option so I know I can get it working again, but....
I have an exam in a week which foolishly had work stored for on my n7 without back up (yes fool) so....
Please is there anyway to retrieve my files via PC etc before factory resetting
All help genuinely appreciated
Mark
rooted vs unrooted (or unlocked bootloader even if not rooted) makes a huge difference in the answer.
Please state which.
Sorry about that
Not rooted.
It is absolute stock, nothing changed or added from purchase other than jellybean updates
Thanks Mark
pleading said:
Sorry about that
It is absolute stock, nothing changed or added from purchase other than jellybean updates
Thanks Mark
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I believe you are SOL in that case. Sorry.
Find someone with a Nexus 7, pop the back cover off and use their battery to boot up and retrieve your files. The back cover just pops off.
Sent from my Nexus 7 using xda app-developers app
bigbop said:
Find someone with a Nexus 7, pop the back cover off and use their battery to boot up and retrieve your files. The back cover just pops off.
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pleading mentions the battery, but then says "stalls" - not "shuts down", which is what you might expect if the battery was drained:
pleading said:
I seem to have been cursed with the dreaded flat battery resulting in n7 being stuck in the boot up.
I get as far as the Google and X icon but then stalls.
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But, bigbop could be correct if pleading meant "low battery shutdown"
One other very long shot - assuming that that the device is hung - is to see if either adb or MTP are available. Normally that happens very late in the boot & I have to imagine that he has already tried that though.
Hi again guys
Firstly thanks for not giving up on my situation!
Bad explanation by me I guess....
The battery went flat/dead (my bad)
Plugged in to charge and screen lit up again but showing the 'powering off' script
Left over night on charge, wouldn't switch on again next morning
Left on charge all day still no joy but if I try switching on whilst plugged in I first get the Google name, then the Google X but then gets 'hung' (probably a better description than freezes etc as it still pulsates the colours)
Only way to get out of this is to keep power button pressed which switches n7 off and starts the cycle again
If during the recycle I keep the volume down pressed then it accesses the option screen to recover/reboot etc
Hope this helps, and again thanks (desperate to recover course work)
Mark
Hi again
Update...
Battery is showing full now
But still same 'hung' situation
Regarding the 'ADB'
I can get to the 'apply update from ADB' option
And if I choose it states.... 'now send the package you want to apply to the device with "adb sideload <filename>"'
As always thanks for any help or suggestions
Mark
Mark,
It sounds to me like what you are describing is ADB in the stock recovery, not a ADB when the regular operating system is running. (Is that right?)
Unfortunately, the stock recovery is only good for 2 things: applying an OTA update, and doing a factory reset. Even if your tablet needed an OTA update (and it probably doesn't if it is up to date), it probably wouldn't fix the looping/wedged phenomenon: usually that is caused by stuff in the userdata partition.
Doing the stock recovery factory reset might cure the wedged/looping problem - but only if it wipes all the data from your tablet. (Including the /sdcard area too).
The only hope I held out was if your tablet was reachable via a ADB or MTP with the wedged operating system sitting there looping. Usually those facilities start up quite late in the boot sequence, however so probably you don't have that.
Sorry. I think you are still SOL when it come to retrieving files.
Thanks for the help anyway
I'm guessing that with no further responses that really is the end for my work.
Unfortunately for me personally it will mean the end off my relationship with the N7, as much as I've loved it I really can't justify the obviously common occurrence of this happening.
Thanks again all
pleading said:
Thanks for the help anyway
I'm guessing that with no further responses that really is the end for my work.
Unfortunately for me personally it will mean the end off my relationship with the N7, as much as I've loved it I really can't justify the obviously common occurrence of this happening.
Thanks again all
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Click to collapse
I had same sort of problem N7 went flat tried to charge but would not power on
Took back panel off and disconnected battery for 10 mins reconnected battery and put back on charge
it then booted up as normal
pleading said:
Thanks for the help anyway
I'm guessing that with no further responses that really is the end for my work.
Unfortunately for me personally it will mean the end off my relationship with the N7, as much as I've loved it I really can't justify the obviously common occurrence of this happening.
Thanks again all
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Click to collapse
Uhhh ... what?
The OP was about a tablet that you couldn't get into because
[a] it had a correctable soft-fault
you didn't want to exercise an available soft-fault recovery method because of a desire to reclaim user files not backed up
... and so far as we know the soft-fault recovery mechanism still is available to you.
How did that morph into "this is the end"?
You need to re-do your homework, perform a factory reset, and move on with your life.
You have used either software or hardware in the past haven't you? That thing isn't a toaster or a waffle-iron! No backups of important stuff? Come on!
OK, well then. Pack it up and send it to me with the charger and I'll pay for the shipping - UPS ground.
Doesn't the Nexus have a safe-boot mode?
Sent from my Nexus 7 using xda app-developers app
bigbop said:
Doesn't the Nexus have a safe-boot mode?
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Just tried right now - held the Vol-down button down continuously from about 2 secs after the Google B&W splash screen appeared until the lock screen appeared. That worked. (Stock 4.2.2)
"Safe mode" appears in the lower left corner. I had access to all the market apps (that I tried), but did not see a toast notification from StickMount after the boot - suggesting that safe mode only inhibits apps from starting on boot.
I suppose this could work (although the OP's deadline has probably come and gone) for bypassing a hung boot - but only if the hang is due to a market app that normally starts on boot.
Helo Forum,
You must have noticed I'm a new member. This forum came highly recommended by every site and every other forum I had visited in search of a solution to my uniquely strange problem. It amazing what wonderful job you guys are doing solving people's problems for free.
Phone status: Samsung Galaxy Note 2, upgraded to android 4.3, rooted but not yet flashed a custom rom, hard reset a couple of weeks ago.
Without warning, my note 2 started acting up. I picked it up after an hour of receiving a call only to notice that it was stuck on the samsung logo screen. Prior to that, I can confirm that I did not tamper with it in any way. I turned it off and on again, this time around, all I could see is a screen filled with strange tiny ash colored horizontal lines from top to bottom. It simply got stuck on this unresponsive screen and refused to boot any further. I turned it off and on several times and even pulled the battery several times but there was no change. When I connect it to a pc, it appears as "local disc Q" and when i try to open it, I get the error message "Access denied". I also tried a hard reset using the volume up + home + power on several times, not a single change was noticed. I've attached a picture of the strange phone screen.
If anyone has encountered a similar problem or if anyone has an idea of how this can be fixed, and kind enough to take me through the step by step process of fixing it, I will be super grateful!
Pls let me mention here that my IT skills are not very advanced, so please use simple terms. Let me also apologise if it turns out that a similar thread has been posted on this forum, I searched but couldnt find any with my kind of problem before I decided to post.
Here's my email: [email protected]
Thanks in advance.
It seems to be a hardware problem rather than a software one
Try taking it to the service centre and get your motherboard fixed
Sent from my GT-I9300 using Tapatalk
Can you boot in download mod? Its showing any image? Or only this? I mean if you can see samsung logo or bootanimation maybe the problem its software...
If you can enter download mode and you can see any image...in your place I will flash a new rom using ODIN.
Saludos! And please let us know how its goes.
Thanks guys for your prompt response.
@Cocolopes, I cant see anything but the unresponsive weird looking screen. Every effort to clear it up has failed so far. The phone has refused to respond to any command including volume up + home + power. Not even a sound. Like I said in my earlier post, it started with the appearance of the samsung logo which refused to go away, so I pulled the battery and then this weird screen appeared.
@jay5204.abd, yeah I also suspect it could be a hardware problem but I always choose to make the service center option a last resort. I prefer to share with wizards in the forums first, just in case someone had experienced a similar problem and solved it.
busycash said:
Thanks guys for your prompt response.
@Cocolopes, I cant see anything but the unresponsive weird looking screen. Every effort to clear it up has failed so far. The phone has refused to respond to any command including volume up + home + power. Not even a sound. Like I said in my earlier post, it started with the appearance of the samsung logo which refused to go away, so I pulled the battery and then this weird screen appeared.
@jay5204.abd, yeah I also suspect it could be a hardware problem but I always choose to make the service center option a last resort. I prefer to share with wizards in the forums first, just in case someone had experienced a similar problem and solved it.
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Well....so its a hardware issue..... good luck with the service center.