We can expect this treatment with the galaxy note for sure...
Samsung Galaxy S2 owners who bought their device SIM-free are at the back of the UK Ice Cream Sandwich upgrade queue, Samsung has confirmed to CNET UK.
And the reason you've been kept waiting? It's because Samsung is waiting for some mobile networks to finish testing the update, so it can be sure the software will work whatever network you're on.
SIM-free S2 owners will get the ICS update "once we've got all of the operator pieces on board", said Simon Stanford, VP of Samsung Telecommunications and Networks for Samsung UK and Ireland, speaking exclusively to CNET UK today.
The upgrade process Samsung has used to push out ICS to S2 owners means SIM-free devices can't be updated until all mobile networks have tested and approved ICS -- and since some operators are still testing and approving the update, some SIM-free S2 owners are still waiting to get Ice Cream Sandwich.
'It's got to work'
"We work in conjunction with our partners to bring ICS to the existing base -- that's primarily what needs to happen, whatever network operator that may be," said Stanford. "In this particular instance, the open market variant [ie SIM-free] you would expect to come out first."
Stanford confirmed, however, SIM-free S2 owners have been left twisting in the wind. "As an open-market customer you will be on a variety of networks, so it's got to work on whichever network you have chosen," he said.
SIM-free S2 owners -- many of whom shelled out extra upfront for an unlocked handset in the hopes of being at the front of the upgrade queue -- have in fact trailed operators such as Three, which was the first operator to release the ICS update. O2 has also now pushed out the ICS update.
"We were working with our operators to make sure that we brought it out to as many people as we can," Stanford added. "Vodafone we're expecting imminently [to release ICS]. Open market will be once we've got all of the operator pieces on board... It'll come at very much the same time."
'We don't want to disadvantage anyone'
Stanford would not confirm exactly how many SIM-free S2 owners have received the ICS update so far, nor give a completion date for the ICS update rollout -- he would only say: "We're really pushing it hard over the next coming weeks."
"It's always very tight, in terms of the testing processes and all the rest of it," he said. "It's not a switch in Korea and then the whole thing just activates every device that is out there... We work very closely with the networks to help them get ICS out.
"Everyone holds their hands up and says, 'Well, we need to do more in these instances.'"
Asked whether consumers would be better off buying a device from a network rather than SIM-free if they want to ensure they get future Android updates promptly, Stanford said: "In this instance [they would have been better off on a network]. Moving forward, I anticipate the upgrades will come a lot faster, at once, with everybody."
He added that it's not Samsung's intention to prioritise SIM-free device buyers in future, rather it wants to level the playing field so everyone gets the update around the same time.
"We don't want to disadvantage anyone, we don't want to say that they have to buy it from anywhere, we want everyone to have the same experience, whether or not it's open-market, network, to us they're exactly the same," he said.
'Communication can be managed better next time'
Stanford conceded that communications is an area where Samsung can make its own improvements. And he apologised to any SIM-free S2 owners who have been disappointed by how long it's taken to get ICS.
"The communication itself can be managed a bit better next time," he said. "It's just an ongoing process piece that we work very closely on to try and make sure we get it absolutely bang on so we apologise to anyone -- we really apologise to anyone -- who has been disappointed by this.
"We're always desperate to get [updates] out as fast as we can, there's no reason for us not to. We don't like to have unhappy customers, it goes against everything that we do. We do take it very seriously. It's communication sometimes we need to work on -- I accept that. That there needs to be perhaps more overall communication with the partners involved as well," he said.
"We are happy now that ICS is rolling out and those people that we've spoken to are very happy with it," Stanford added. "We're always looking for ways to speed it up -- with regards to Galaxy Note... the upgrade on that will be a lot quicker."
Guys, do you believe them?
I don't!
http://crave.cnet.co.uk/mobiles/galaxy-s2-sim-free-owners-last-to-get-ics-samsung-admits-50007550/[/QUOTE]
Sent from a noob on a new note
Doesn't matter. We just need the update file and we can upgrade our phones ourselves using CWM, Odin, or whatever. I'm definitely on an unlocked International Note in the USA, so if whatever country comes out with official ICS first, most definitely our devs will get it to us quickly.
Sent from my GT-N7000 Samsung Galaxy Note "Go big or go home" using XDA app
adelmundo said:
Doesn't matter. We just need the update file and we can upgrade our phones ourselves using CWM, Odin, or whatever. I'm definitely on an unlocked International Note in the USA, so if whatever country comes out with official ICS first, most definitely our devs will get it to us quickly.
Sent from my GT-N7000 Samsung Galaxy Note "Go big or go home" using XDA app
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Word
If I've learned anything with android
When you buy a phone you better like the software version that's on it when you open the box..
It basically sounds like he is saying "We want to release as close to the same time so we will hold back sim free users till carries get done testing"
Sent from my GT-N7000
numbnutsuk said:
He added that it's not Samsung's intention to prioritise SIM-free device buyers in future, rather it wants to level the playing field so everyone gets the update around the same time.
"We don't want to disadvantage anyone, we don't want to say that they have to buy it from anywhere, we want everyone to have the same experience, whether or not it's open-market, network, to us they're exactly the same," he said.
'Communication can be managed better next time'
Stanford conceded that communications is an area where Samsung can make its own improvements. And he apologised to any SIM-free S2 owners who have
"We are happy now that ICS is rolling out and those people that we've spoken to are very happy with it," Stanford added. "We're always looking for ways to speed it up -- with regards to Galaxy Note... the upgrade on that will be a lot quicker."
Guys, do you believe them?
I don't!
Click to expand...
Click to collapse
Yes, I believe them.
Sent from my GT-N7000 using XDA
It makes a lot of sense.
Samsung dont roll out the new OS, the network operators do and they will only do that when they're ready to support the new OS.
Imagine the chaos and how pissed off the telco's would be if the hardware manufacturers rolled out software updates willy nilly and the telco's started to get flooded with support calls for issues created by a patch they didn't know about or hadn't trained their staff to deal with.
It doesnt worry me at all... once the first Telco releases an official ICS update I'm likely to get it and install it.
Regardless of which telco it was (actually I'd probably not install a Chinese or Saudi etc ROM... I don't trust those Gov's enough.).
My telco doesn't even sell or support the note yet... it hasn't slowed me down one iota and if you're even slightly savvy enough it wont slow you down either.
oh maan
This makes sense to me.
As I understand it, he is talking about OTA updates.
ie. regular Joe Blow customers that will update their phone when their phone tells them to update.
The networks can push it out to their customers first. Make sure it works on all networks, and then anyone left over will get it after that via Kies.
If you want to update your device earlier, you can upgrade it manually by downloading the upgrade yourself, but for the average user, it won't worry them and they'll upgrade when their phone tells them to.
All i can say is "meh". We need a leak of some kind. Give us that and i'll be rocking AOSP as long as my Note is pumping blood electricity through its veins.
The current ics roms are fine for me.... Maybe once the new premium suite comes out I'll try it for a little, but right now I don't really care how long it takes because I have something just as good if not better :thumbup:
If waiting a little longer for more stability and smoothness is all I have to do then I am fine with it. I am very satisfied with gingerbread as it is now.
Sent from my GT-N7000 using XDA
I wonder if a lot of people will flog their note cos of this and get the new iphone 5?
Sent from my GT-N7000 using xda premium
That's kinda obvious. If the release is dependent on networks ( cause they need to test it ), it's clear that they will test and release "their" firmware first, and the one for evil guys who didn't buy a phone from them - will get it last.
But it doesn't really matter, does it ? We need at least one official release, for any network - cause frankly what we need most is the kernel, the rest they can stick up their.... Joking of course, but for good AOSP we really need just the kernel.
---
"I wonder if a lot of people will flog their note cos of this and get the new iphone 5?"
I wonder what they'll introduce in iPhone 5, cause their latest releases were like "1-2 new features".
I actually don't believe this because Samsung, or any other company, develops their software and then offers it to the carriers to test their devices with the software. In the end it's the telecom operator that decides if the device will get the software that the developer has developed / offered.
Sim unlocked phones don't follow any carrier's decision, they get whatever the manufacturer decides.
I have a SIM unlocked Note, that came from Germany, and all I know is that of all the Notes that came out here, I know that the German unlocked devices have been the first to get OTA updates from Samsung.
I'm sure if Samsung deems a release acceptable, they will push it to their devices as well as offer it to the carriers. We get the updates faster because we actually cut out the middleman. It's months faster than buying a carrier locked device because the carrier doesn't need to accept the update. So I actually don't believe that they will update all the carriers before their own devices.
It's like Ben and Jerry's Ice Cream offering NEW flavors to Costco, Walmart and other stores before offering the new flavors in their own stores. Or Apple releasing new devices to Bestbuy before offering them online / in their own retail stores.
zkyevolved said:
I actually don't believe this because Samsung, or any other company, develops their software and then offers it to the carriers to test their devices with the software. In the end it's the telecom operator that decides if the device will get the software that the developer has developed / offered.
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Samsung just need to know if their ics works on the different operators network, nothing more. If an operator dont want to release the new ics, its just fine, it doesnt mean that its not compatible with their networks.
Just imagine, with all the different countries selling samsung mobiles, if the fact that a network operator decides he wont release an update can block the release for sim-free mobile, then we'll never get any official upgrade.
That's why unlock device always get update quick.
ARE there carrier locked versions in the UK? I got mine on o2, and I got the simfree version. Possibly because I went through phones 4u, however.
Sent from my GT-N7000 using xda premium
newg said:
ARE there carrier locked versions in the UK? I got mine on o2, and I got the simfree version. Possibly because I went through phones 4u, however.
Sent from my GT-N7000 using xda premium
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I dont think that even matters for us. AT&T got another model, but here we all have the same stuff. I bought mine unlocked but branded. I just flashed official unbranded stock rom and voila, non-carrier Note.
Related
I have been following many several threads on this board and others about lack of updates for the Samsung Focus and other devices stuck (suck) with ATT.
Outside of the cellphone world, I am a Samsung Factory trained technician for Samsung Business Telephone Systems. My experience with Samsung over the years, has been, that even though Samsung produces some very compelling devices, equipment, they seem to be severely lacking of any effort to provide usable updates . Instead, would rather you buy the next big thing, commercial, industrial, military, etc. They are selling for today and leave behind any who are not willing to upgrade.
Got a clue where this marketing strategy came from?
The good old USA.
Samsung feeling infrerior, errors are covered up in the marketing babble.
Kind of thinking this may be holding things up a bit.
Are we waiting for an update from Samsung? Or is it an update from Microsoft, which has been delivered and is being "tested" by AT&T?
not waiting on anything myself
wildbilll said:
Are we waiting for an update from Samsung? Or is it an update from Microsoft, which has been delivered and is being "tested" by AT&T?
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It is the carriers holding it up. There were a few MS employee tweets that said the first update (pre-nodo) was done in Dec 2010 but the carrier's were holding it up a lot.
I assume the same is the case for the second update (no do /copy n' paste). As far as I know Mango is already done too and they just need to work with mfgs to get it into customer roms for each model. Then of cource ATT will have to test it for 3-6 months...
According to some sources, the NoDo update will be out later this month for the AT&T devices. Whether that happens or not is anybody's guess.
May be Samsung specific
wildbilll said:
Are we waiting for an update from Samsung? Or is it an update from Microsoft, which has been delivered and is being "tested" by AT&T?
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My experience has been that even whithin the same product line, different equipment levels may be supported, or not, though you need a different patch to make each version accesible to on going maintainence. Very fractured infrastructure is why I stopped supporting their Business Telephone line of products.
Your issue is with AT&T not Sammy I'm afraid. I've had my nodo for some weeks now. (Rogers, Canada)
Not feeling very comfortable with either right now
phoenixnr said:
Your issue is with AT&T not Sammy I'm afraid. I've had my nodo for some weeks now. (Rogers, Canada)
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How's nodo going for you?
No complaints. Much to do about nothing though IMHO. Cut and Paste and thats about it..... Waiting patiently for Mango now.
It seems like there are threads on release dates for many countries except the U.S! So this thread is for people with any information on the release date in the states. =)
I hear ya, I'm am so ready to buy this phone... now if t-mobile usa would speed up the process a bit I could quit driving my wife crazy surfing for anything related to the GS2
What we need to do is to create an online group for wives of phone addict xda members who can't stop researching new devices and roms. Then, they'll spend all day on that forum and won't notice we're ignoring them. My wife just doesn't understand that I NEED this phone on T-Mobile.
I hope you guys get it soon... just like us up north here in canada... but as for tmob getting it... the current international version doesn't have AWS support so that may hold it up a tad for them... just like WIND here... hope that doesn't burst a bubble... and if you already knew that... sorry!
This guy will do T-Mobile 3G, cough cough, 4G? It's a plus device?
It's looking likely that T Mobile USA won't release the SGS2 until sometime in July. With the Sensation release looking likely for June 8th, they need time to maximize its sales before releasing another high end phone. I just don't know if I can wait. I might jump on the G2x or the Sensation.
I may have missed it, but is AT&T going to be getting this phone?
I keep hearing about tmobile but no AT&T talk. If not then i am going to be very very sad.
to my knowledge AT&T's bands are supported on the international version and as a result if carriers are smart and release the actual model and don't demand variants then you should be in the clear
clivo360 said:
It's looking likely that T Mobile USA won't release the SGS2 until sometime in July. With the Sensation release looking likely for June 8th, they need time to maximize its sales before releasing another high end phone. I just don't know if I can wait. I might jump on the G2x or the Sensation.
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That's really ****ty if they hold it off till July considering the rest of the world get's it in about a week or two.
I'm really hoping that information about its release date will come soon. If US carriers don't get it soon, I'm going to have to buy the international version.
lemonyellowblack said:
I'm really hoping that information about its release date will come soon. If US carriers don't get it soon, I'm going to have to buy the international version.
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Indeed. I'm ready for one, NOW, to use with T-Mobile. Group buy, perhaps?
It's not unlikely that all major US carriers (and some minor ones) will get variants of the SGS2, though the timing is very uncertain (there have been NO credible stories about precise targets, with the only semi-official statement indicating that Fall is most likely for its first appearance).
Balthazar B said:
It's not unlikely that all major US carriers (and some minor ones) will get variants of the SGS2, though the timing is very uncertain (there have been NO credible stories about precise targets, with the only semi-official statement indicating that Fall is most likely for its first appearance).
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I'm almost positive the SGSII will be available on all carriers it's just a matter of timing on the release just like it's predecessor =).
Well, a while ago from that leaked verizon "phone schedule" the SG SII was slated for sometimes in May. Now how long into may or if it gets released is the question. Right now I'm looking to upgrade to a smartphone and grandfather in.
So far Galaxy S 2 is looking pretty sweet and I want it
Plave Oci said:
Well, a while ago from that leaked verizon "phone schedule" the SG SII was slated for sometimes in May....
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wasn't that a 1st of April joke/hoax?
AT&T Infuse announced in Jan 2011 is about to be released sometime in MAY, and it is an AT&T exclusive (does not need to stand out by definition).
With the SGS2, the 4 majors would want to customize the phone to stand out from the others, so I would expect even longer delay between the announcement (March) and release.
And now we hear Sammy has SGS3 for the Fall.
kreoXDA said:
wasn't that a 1st of April joke/hoax?
AT&T Infuse announced in Jan 2011 is about to be released sometime in MAY, and it is an AT&T exclusive (does not need to stand out by definition).
With the SGS2, the 4 majors would want to customize the phone to stand out from the others, so I would expect even longer delay between the announcement (March) and release.
And now we hear Sammy has SGS3 for the Fall.
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Well so far, all the phones on that list have been released at about the right time :O, so not really sure if it's april fools joke. The list had specific dates for all the other phones except for instance bionic/galaxy s 2, where it said "May" for their releases.
I'm hoping for the may release so I can get grandfathered in with the Galaxy s 2 !!!!!! *crosses fingers**
I am starting to feel like the UK will have the SGS3 before the SGS2 will even be available in the US lol
efarley said:
I am starting to feel like the UK will have the SGS3 before the SGS2 will even be available in the US lol
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and that is exactly why I created that thread about SGS3, but people are just laughing there
http://forum.xda-developers.com/showthread.php?t=1049529
Since SGS2 may not even penetrate the market by the Fall of 2011, it is possible the US carriers will just skip SGS2 and go straight for SGS3.
I hope not because then we won't get the SGS2 this fall and will have to wait until February 2012 before the US carriers get around to destroying the device with useless and unwanted carrier changes and blotware and finally release the GS3 to NA that came out in the UK in September lol
I wish Samsung, HTC, Motorola and the other major players would just stand up to the US carriers and say "This device hits the market internationally in May you have until then to do what ever modifications you feel necessary and send the device to us to verify it meets our QA to ensure they don't cut corners to meet the deadline. If you don't have your modifications done by that time you have to release the device the way it was intended free of carrier modifications. If you don't comply with this then you won't get a flagship device that is required to meet your sales goal for the quarter and compete with other carriers that meet these requirements and have our flagship devices available"
How hard would that be, the carriers HAVE to have the newest flagship devices to complete in the high end market if the device manufactures would start throwing their weight around and refuse to release devices to the US market the carriers would have no choice but to back down. Sure that would mean an initial delay in the US for some devices while the carriers cry about not getting their way but eventually they would have no choice but to give in and then then the NA market not only gets all of our future devices in a reasonable time frame they aren't all ruined by the carriers petty attempt to stand out from each other. I don't know about anyone else but personally I would be willing to not have the SGS2 available if it meant I got the SGS3 when it was released in the UK free of carrier modifications and bloatware and that is ultimatly what this would come down to. The NA market misses a generation of top end devices but in return starting with the generation after that we don't have any more of this BS. I can suffer a little in the short term for a worth while long term reward. Plus I would bet money the smaller carriers who are trying to take a chunk out of the big guys market would love the chance to pick up flagship devices that the 3 major carriers missed out on because they wouldn't leave the device alone and just release it so it isn't like the devices would be totally unavailable you could still always get it from say Boost or T-Mobile who are more worried about customer satisfaction than adding bloatware and acting like a petty child who has to try and make his new toy "better" than the other kids or buy the international version and add it to a supported US network like many are doing with the SGS2
This just makes me angry. Galaxy S 4G is getting an update to Gingerbread via Kies:
WHERE IS OUR UPDATE??????????
Do you think this update will help Vibrant development at all? Maybe Gingerbread GPS drivers can be pulled from it and work on our phone? 911 calling issue fix?
"Beginning November 15, a software update will be available for the Samsung Galaxy S 4G. The update will upgrade the device to Android 2.3./Software version T959VUVKJ6.
Devices upgrading to Android 2.3./Software version T959VUVKJ6 will benefit from various improvements based on customer feedback.
Devices upgrading to T959VUVKJ6 will benefit from:
Android 2.3(Gingerbread)
Google Security Patch
Camera enhancements
Wi-Fi enhancements
Note: The upgrade to KJ6 is NOT required. You may opt out of the upgrade and continue using software version T959VUVKD1.
Important:
This upgrade will not be sent to devices Over the Air (OTA / FOTA) - Instead, you must install the upgrade by connecting your Galaxy S 4G to a PC using Samsung Kies Mini software. "
http://support.t-mobile.com/docs/DOC-1810
Yup. It pissed me off too when I read it. I'm hoping that we can benefit from this update. The more and more I look at it, it is starting to turn out that I might as well just pony up the cash for a SGSII.
at this point I don't care about an update, the only reason I would be interested would be to better my battery life on miui. Oh well I will my have my sgs2 next week.
Why are you guys getting sgs2 when you can clearly see the lackluster costumer support from T-Mobile. You're going to be in the same situation in a couple of months with no ics. I hope your planning on getting the international version and not the T-Mobile version. Don't let your compulsion reward the T-Mobile execs who failed us. I don't know about you but with stable CM 7.1 eb streamline kernel and my added ffc I've got a phone that hasn't given any problems and given me all the features that I could want from any newer phone. Just my two cents, not meant to tell you what to do.
Sent from my SGH-T959 using XDA App
Got a text today from T-Mobile, today marks 1 year of being a loyal customer. What a joke!! SGSII, I think I'll wait a coupla monthes, see what else they got.
dardani89 said:
Why are you guys getting sgs2 when you can clearly see the lackluster costumer support from T-Mobile. You're going to be in the same situation in a couple of months with no ics. I hope your planning on getting the international version and not the T-Mobile version. Don't let your compulsion reward the T-Mobile execs who failed us. I don't know about you but with stable CM 7.1 eb streamline kernel and my added ffc I've got a phone that hasn't given any problems and given me all the features that I could want from any newer phone. Just my two cents, not meant to tell you what to do.
Sent from my SGH-T959 using XDA App
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EXACTLY what I was going to say! T-mobile smacks us Vibrant users hard, denying us gingerbread when other carriers are providing it to their Galaxy S customers, and our response is ... to buy a new, more expensive phone from T-mobile?
Not me. I would feel way too much like a $ucker. I'm not buying another phone from T-mobile. I'll go international on the SGS II or I won't go at all. And when my contract is up I'll remember how T-mobile snubbed their Vibrant customers.
To be fair Verizon is just as bad. It seems that the American mobile market is terrible compared to the international market. Say what you want about apple but at least they told the carriers to go shove a stick up their asses.
Sent from my SGH-T959 using XDA App
There's a link in the update to a Mini Kies for Mac. Is that new?
Sent from my T959 using Tapatalk
T-Mobile spit in our face they should at least allow us to get drivers
Sent from my SGH-T959 using XDA App
dardani89 said:
Why are you guys getting sgs2 when you can clearly see the lackluster costumer support from T-Mobile. You're going to be in the same situation in a couple of months with no ics. I hope your planning on getting the international version and not the T-Mobile version. Don't let your compulsion reward the T-Mobile execs who failed us. I don't know about you but with stable CM 7.1 eb streamline kernel and my added ffc I've got a phone that hasn't given any problems and given me all the features that I could want from any newer phone. Just my two cents, not meant to tell you what to do.
Sent from my SGH-T959 using XDA App
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i'm getting one for $300 new and if its not up to par, I will sell it and make a profit. I want a bigger screen, the phone is fast enough for anything I'll ever do. Also there will always be something better around the corner.
If a car manufacturer sold 2011 cars that got a certain mpg, and in 2012 they sell that same exact car but they tweaked the way the car's computer was programmed so it got a better gas mileage, would the car manufacturer offer to reprogram your car's computer for free? Nope. Customers would pay more money on gas for as long as they own that car. Funny how nobody complains about free car engine computer upgrades that are available to similar cars with identical engines and computers (when it hits them in the wallet!), but we cry because our cell phones aren't upgraded to an operating system that is only available on different phones with different processors.
dardani89 said:
Why are you guys getting sgs2 when you can clearly see the lackluster costumer support from T-Mobile. You're going to be in the same situation in a couple of months with no ics.
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The Vibrant got one upgrade, from 2.1 to 2.2; if we are going to base our future expectations on the Vibrant's history, we should assume the SGSII will get one upgrade - probably to ICS.
Now back to your question: why get a SGSII? I think that for the most part people are first choosing T-Mobile, and second choosing the phones T-Mobile has to offer. For the most part the SGSII is 'better' than the Vibrant, that's why people are getting one. In a year there will be phones that are 'better' than the SGSII and people will buy those phones. That's why.
dardani89 said:
To be fair Verizon is just as bad.
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ATT is bad too. Can anyone name an American carrier that is awesome at updating their phones? You can name some examples from a specific carrier, but that same carrier will have phones that they 'should have' upgraded but never did.
Guys, be patient and wait for Galaxy Nexus. You would never have to wait again )
CharlieBoy808 said:
Yup. It pissed me off too when I read it. I'm hoping that we can benefit from this update. The more and more I look at it, it is starting to turn out that I might as well just pony up the cash for a SGSII.
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Buying a SGS2 On T-Mobile would be the worst mistake you could ever make. Didn't you learn a lesson from the Vibrant fiasco?
HTC and Motorola have both made statements on ICS updates. Samsung USA has not said one thing about ICS update. SGS2 on T-mobile is different from all the other variants of SGS2. SGS2 on Vibrant internals are so different that it probably requires a bunch of unique drivers not common to the other SGS2 variants. Trust me don't but the SGS2. You will be lucky to get ICS and if you do it will probably come a year from now, by that time the next version of Android will be out and Samsung will have LONG FORGOTTEN SGS2 on T-Mobile. Don't make the same mistake TWICE.
dardani89 said:
Why are you guys getting sgs2 when you can clearly see the lackluster costumer support from T-Mobile. You're going to be in the same situation in a couple of months with no ics. I hope your planning on getting the international version and not the T-Mobile version. Don't let your compulsion reward the T-Mobile execs who failed us. I don't know about you but with stable CM 7.1 eb streamline kernel and my added ffc I've got a phone that hasn't given any problems and given me all the features that I could want from any newer phone. Just my two cents, not meant to tell you what to do.
Sent from my SGH-T959 using XDA App
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Perfectly stated!
From a chat session with t-mobile support:
Please wait while we find an agent to assist you...
You have been connected to ~Craig M.
Me: When will the Gingerbread update for the Vibrant be available?
~Craig M:* Welcome to T-Mobile live Chat. My name is Craig and I will be happy to assist you. For your reference my Rep ID is 1320828. Please give me a moment while I open your account.
Me:* Hi Craig. Thank you
Me:* I read this article today: http://support.t-mobile.com/docs/DOC-1810
~Craig M:* I have read your question and will be more than happy to assist you with your request. For the protection of your account, may I have the last four digits of your social please?
Me:* ####
Me:* I would like to know when a Gingerbread update for the original Samsung Vibrant will be available.
~Craig M:* As per the article, the update will start being sent out effective November 15th, however this is for the Galaxy S 4G, which is newer than the Samsung Vibrant.
Me:* Right, I understand that.
Me:* Seeing as Vibrant owners already feel somewhat ripped off by the Galaxy S 4G, I was just wondering if the release of GB for the GS4G had led to any new information on the future release of GB for the Vibrant.
~Craig M:* Unfortunately, we do not have any information regarding an update for the Vibrant.
Me:* Lovely. Well if you could please pass along my interest to whoever you can I would greatly appreciate it. Getting awfully tired of picking up Android phones from t-mobile that never get the upgrades that were originally promised.
~Craig M:* I can certainly pass that along. Did you have any other questions that I can answer for you today?
Me:* No that's all. Thank you for your time.
if you want updates, get a Nexus.
Just that simple.
We were promised an update to Froyo. It took a bit of pressure to even have that released, but we got it. We were never promised an update to Gingerbread, so they have no obligation to give us one. And it makes no financial sense for them anyway, which is what it really comes down to. I'm not saying I like it, that's just the way it is. We will not be getting an update to Gingerbread.
mike_ekim said:
If a car manufacturer sold 2011 cars that got a certain mpg, and in 2012 they sell that same exact car but they tweaked the way the car's computer was programmed so it got a better gas mileage, would the car manufacturer offer to reprogram your car's computer for free? Nope. Customers would pay more money on gas for as long as they own that car. Funny how nobody complains about free car engine computer upgrades that are available to similar cars with identical engines and computers (when it hits them in the wallet!), but we cry because our cell phones aren't upgraded to an operating system that is only available on different phones with different processors.
The Vibrant got one upgrade, from 2.1 to 2.2; if we are going to base our future expectations on the Vibrant's history, we should assume the SGSII will get one upgrade - probably to ICS.
ATT is bad too. Can anyone name an American carrier that is awesome at updating their phones? You can name some examples from a specific carrier, but that same carrier will have phones that they 'should have' upgraded but never did.
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You are missing a big point here. Sure, nice car analogy, but what if you have a Toyota and they don't update your gas mileage, but Ford does update a similar model car? Would you still be just as likely to buy a Toyota next time?
That's what we have here. I have a Droid X and a Vibrant (and a Galaxy S 4G for that matter). The Droid X and Vibrant came out virtually within days of each other. I've had official GB on my Droid X for months now. Vibrant will never get GB. The Droid X also had Froyo months before the Vibrant. Both phones were released with Eclair.
So, when I'm getting my next phone, I'm certainly going to factor that in. I know Motorola/Verizon will be more apt to update my phone as compared to Samsung/TMobile (personally, I put more of the blame on Samsung than TMobile, but that's debatable).
jneal9 said:
We were promised an update to Froyo. It took a bit of pressue to even have that released, but we got it. We were never promised an update to Gingerbread, so they have no obligation to give us one. And it makes no financial sense for them anyway, which is what it really comes down to.
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Not sure about that. Buy a Motorola/Verizon phone next time because you are more likely to get future updates and it does affect Samsung financially. I doubt that too many people will make that a big factor in their decision, but, over time, the bad reputation could start to have a deeper impact to Samsung's financials.
It all comes down to the finances. Motorola/Verizon bean counters calculated that the upgrade to GB made financial sense and Samsung/TMobile calculated that it didn't.
They're not giving us anymore updates. IMO this has been apparent for a long time. A $500 phone has pretty much become obsolete as far as TMob/Samsung are concerned. What I'm wondering is who's to blame? Did TMob drop the ball, or Samsung? Either way I'm leaving TMob, and won't be purchasing any more Samsung products. Screw 'em both. I will not spend hundreds on a new phone every year, which is exactly what they want.
Anyone interest in a Morotola, maybe take a glance and Motorola's Bootloader policy here http://blog.opticaldelusion.org/2010/08/clearly-you-have-no-idea-what-efuse-is.html and here http://www.droid-developers.org/wiki/Booting_chain.
Since XDA is abound with noobs and hackers, it should be known that the EFuse chip will not let you change your bootloader or run any type of FastBoot-OEM Unlock. Just letting you know it will trip the chip and brick instantly.
I came from a Motorola that was never scheduled to get a 2.2 update and we hacked it and created our own, but took some serious time and support, none of which came from Morotola or our carrier. In fact our carrier released their "official" version of 2.2 and when we broke it down, found our code in the libs, modules,...Since open source, what could we do?
Just an fyi to anyone that is wanting to move to a Motorola (albeit the Atrix boot unlock was leaked, but as far as I know, that is the only one in the whole Mfamily).
Samsung Galaxy S2 owners who bought their device SIM-free are at the back of the UK Ice Cream Sandwich upgrade queue, Samsung has confirmed to CNET UK.
And the reason you've been kept waiting? It's because Samsung is waiting for some mobile networks to finish testing the update, so it can be sure the software will work whatever network you're on.
SIM-free S2 owners will get the ICS update "once we've got all of the operator pieces on board", said Simon Stanford, VP of Samsung Telecommunications and Networks for Samsung UK and Ireland, speaking exclusively to CNET UK today.
The upgrade process Samsung has used to push out ICS to S2 owners means SIM-free devices can't be updated until all mobile networks have tested and approved ICS -- and since some operators are still testing and approving the update, some SIM-free S2 owners are still waiting to get Ice Cream Sandwich.
'It's got to work'
"We work in conjunction with our partners to bring ICS to the existing base -- that's primarily what needs to happen, whatever network operator that may be," said Stanford. "In this particular instance, the open market variant [ie SIM-free] you would expect to come out first."
Stanford confirmed, however, SIM-free S2 owners have been left twisting in the wind. "As an open-market customer you will be on a variety of networks, so it's got to work on whichever network you have chosen," he said.
SIM-free S2 owners -- many of whom shelled out extra upfront for an unlocked handset in the hopes of being at the front of the upgrade queue -- have in fact trailed operators such as Three, which was the first operator to release the ICS update. O2 has also now pushed out the ICS update.
"We were working with our operators to make sure that we brought it out to as many people as we can," Stanford added. "Vodafone we're expecting imminently [to release ICS]. Open market will be once we've got all of the operator pieces on board... It'll come at very much the same time."
'We don't want to disadvantage anyone'
Stanford would not confirm exactly how many SIM-free S2 owners have received the ICS update so far, nor give a completion date for the ICS update rollout -- he would only say: "We're really pushing it hard over the next coming weeks."
"It's always very tight, in terms of the testing processes and all the rest of it," he said. "It's not a switch in Korea and then the whole thing just activates every device that is out there... We work very closely with the networks to help them get ICS out.
"Everyone holds their hands up and says, 'Well, we need to do more in these instances.'"
Asked whether consumers would be better off buying a device from a network rather than SIM-free if they want to ensure they get future Android updates promptly, Stanford said: "In this instance [they would have been better off on a network]. Moving forward, I anticipate the upgrades will come a lot faster, at once, with everybody."
He added that it's not Samsung's intention to prioritise SIM-free device buyers in future, rather it wants to level the playing field so everyone gets the update around the same time.
"We don't want to disadvantage anyone, we don't want to say that they have to buy it from anywhere, we want everyone to have the same experience, whether or not it's open-market, network, to us they're exactly the same," he said.
'Communication can be managed better next time'
Stanford conceded that communications is an area where Samsung can make its own improvements. And he apologised to any SIM-free S2 owners who have been disappointed by how long it's taken to get ICS.
"The communication itself can be managed a bit better next time," he said. "It's just an ongoing process piece that we work very closely on to try and make sure we get it absolutely bang on so we apologise to anyone -- we really apologise to anyone -- who has been disappointed by this.
"We're always desperate to get [updates] out as fast as we can, there's no reason for us not to. We don't like to have unhappy customers, it goes against everything that we do. We do take it very seriously. It's communication sometimes we need to work on -- I accept that. That there needs to be perhaps more overall communication with the partners involved as well," he said.
"We are happy now that ICS is rolling out and those people that we've spoken to are very happy with it," Stanford added. "We're always looking for ways to speed it up -- with regards to Galaxy Note... the upgrade on that will be a lot quicker."
Are you still waiting for your SIM-free S2 to be upgraded to ICS? Let us know in the comments, or post your own update over on our Facebook page, and watch my video below to see what you're missing.
http://crave.cnet.co.uk/mobiles/galaxy-s2-sim-free-owners-last-to-get-ics-samsung-admits-50007550/
We're all boned then. Orange can, and do, take months to release any updates, if they can even be bothered! They'll need to make sure that every last stinking piece of their foul bloatware can work on ICS.
Teppic24 said:
We're all boned then. Orange can, and do, take months to release any updates, if they can even be bothered! They'll need to make sure that every last stinking piece of their foul bloatware can work on ICS.
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I have unlcoked phone and i will just keep flashing other country firmwares untill samsung finsh testing it on all these networks
This is a joke in all fairness, however if you're on XDA there's no reason why this should affect your ability to get hold of ICS.
But, for the majority of the population (who aren't on XDA) this is just unforgivable.
Worth waiting for a finished ICS six months down the line . No way will i change to the current half baked versions .
jje
No issues on xlpq with Orange sim on Carphone Warehouse SII
Sent from my GT-I9100 using Tapatalk
Network testing haha. Why have other countries got the unbranded update straight away ? But here in the uk we wait for the networks to test. I think uk networks have some sort of deal with samsung or it maybe to do with sgs3. But "waiting for networks to test" jus isnt gna fly cz that a lie.
Sent from my GT-I9100 using xda premium
This really is a sorry excuse for logic. To really follow it would mean Samsung UK has to wait till ALL cellular carriers around the world confirm the UK SGS2 SIM-Free ICS update works with their networks?!
Otherwise, there *might* be some unfortunate UK SGS2 SIM-Free owner running ICS that encounters problems when he moves to Timbuktu and use his phone with the local cell network!
Samsung UK... YOU SUCK!
Does suck but how many ordinary citizens even know about ice cream sandwich, most people don't have a clue I bet a lot of people are still on the original firmwares that shipped with the phone. My sister wanted to go back to gingerbread as she thinks battery life on ICS sucked even though she got the official O2 update.
So for normal citizens who use a phone without worrying about updates this won't effect them but for us and other geeks and such its bothersome but hey that's why we come here and flash whatever comes our way from other countries regardless if it's final or not or buggy but because we can.
Sent from my GT-I9100 using Tapatalk
Unbelievable! Why did I spend 650 dollars!
CC
Can anyone comment which is the best ICS stock unbranded FW version to use with SpoofFW on SGS2 XEU?
Poland, Russia, Luxemburg, Baltics, Cyprus...? Does it even matter?
cc999 said:
Unbelievable! Why did I spend 650 dollars!
CC
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...because it's an amazing phone, one of the best available
cc999 said:
Unbelievable! Why did I spend 650 dollars!
CC
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You spent the money on great hardware and rock solid gingerbread.
Free software upgrades to a complete new system are a relatively new thing. You can expect / demand updates to GB but to ICS I don't think so.
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GTI9100 XWLP3
Love the why did I spend money comments! And this update is FREE, remember when apple was charging to get the ios 3.0 update? Give it a rest, and if your sooooo adamant on getting ics, there are many available downloads right here on these pages. Otherwise, the 1% of s2 owners on this forum aren't going to make a blip on samsungs radar when the 19,999,000 are happy with there phones.
Relax, be happy, there are worse things going on in the world at the moment.
Have a nice day
Hey, I also sent this from my Galaxy S2 using Tapatalk..
If you look at it another way, Samsung are using everyone else as unpaid beta testers, so us unbranded people get a polished update. (Ok, I bought mine from T-Mobile, but I'm running an unbranded firmware.)
Sent from my GT-I9100 using XDA
Teppic24 said:
We're all boned then. Orange can, and do, take months to release any updates, if they can even be bothered! They'll need to make sure that every last stinking piece of their foul bloatware can work on ICS.
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and? Just upgrade your phone now to ICS like I did
Sent from my GT-I9100 using Tapatalk 2 Beta-5
ICS came out last year and 5 months waiting for what?
By the time we get ICS google is gonna release Jelly Bean and we are gonna be excited for a sec and then remember when we actually got ICS and be sad for another year until we get all new phones and same **** happens...
Amazing world we live in
What a load of crap.
Unbranded updates for Galaxy S and SII always came either first or alongside Optus release, here in Australia - Telstra only just released 2.3.6 last month and the rest of the carriers and unbranded was released many months ago.
It just doesn't add up. Track record shows this excuse is a total load of bs.
Why the hell isn't Samsung responsible for testing the carriers? For example Samsung Australia division should be totally responsible for testing the Unbranded version of all 4 carrier networks. These phones are not even sold by the carriers so it's not their responsibility !!
This is so damn lazy of Samsung.
Yeah right. They just dont want the carriers to ***** that others are getting the update before their customers are. Just like how they didnt want to make sure every carriers phone were working ok before selling people this device unlocked and just how they didnt care to update people after 2.3.4. My phone has had problems since then and samsung hasnt cared to update. This just leaves a bad taste in my mouth from samsung. I wanted the S3 but I dont even know if I want to buy a phone they arent going to update.
---------- Post added at 11:03 PM ---------- Previous post was at 10:56 PM ----------
Markbaja said:
Love the why did I spend money comments! And this update is FREE, remember when apple was charging to get the ios 3.0 update?
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That never happened. They never charged.
TheReverend210 said:
If you look at it another way, Samsung are using everyone else as unpaid beta testers, so us unbranded people get a polished update. (Ok, I bought mine from T-Mobile, but I'm running an unbranded firmware.)
Sent from my GT-I9100 using XDA
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Yeah right. Unbranded devices never got updated past 2.3.4 and its been buggy. Anytime I restart my phone the icons move around and I have to move them back. Dont think you a moment you are getting a more polished update. You are getting the same update that has been psoted on here from some random carrier from a country you probably have never heard it. Pathetic Samsung. They even lied to us saying we would have it by the end of Q1.
Samsung UK are crap, exactly the same as when our GS2 was stuck on 2.3.3 and I knew for a fact that newer ones with the same product code were shipping with, or updating to 2.3.4, and all they kept saying was no update was available, just vecause they couldn't be bothered to fix the original HIDSWVER that they'd forgotten to add updates for.
In the end last weekend I flashed the Polish LPS onto it as it kept locking up, seems to be ok now. And the Polish LPS one includes the generic UK (XEU) and generic CPW UK (CPW), csc customisation packs anyway, so no reason at all for Samsung UK to be making up this BS. It even comes with all the UK network APN settings preloaded in it. I've never seen an unbranded update come after branded ones until this mess. Same as O2 on 2.3.6 with Gingerbread, and unbranded on 2.3.4 (or in my case 2.3.3). People buy unbranded to get a clean update, not to wait for all the branded crap to be tested.
. i was at ces yeterday at the samsung booth. there was a guy givig the samsung rep a lot of grief for the shoddy updaate rolllout for the us, the samsung rep said we'd have the update "very soon". since it was running on the note 10.1 with lte for verizon one would hope so. it really seems like they delayed the us upate so verizon could have something unique. the guy also asked about the keyboard dock andt he samsung rep said he didn't know but suspected now that verizon was gettting the lte unit samsug would bring the dock to the us. apparenly a marketing decision
as for jellybean on the note it looked great.it is really multi-windows and not split screen. windows are resizeable. switcching lag is gone,
Let's hope it's by months end.
Sent through a cup attached to a string attached to another cup.
Tapatalk HD
The US is not the only country with no update.. The majority of Europe does not either.. Some of us didn't even get the minor update that fixes the stupid Exfat issue..
Sent from my GT-I9300 using xda app-developers app
Smokie Smokerson said:
The US is not the only country with no update.. The majority of Europe does not either.. Some of us didn't even get the minor update that fixes the stupid Exfat issue..
Sent from my GT-I9300 using xda app-developers app
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Here's a link to Engadget's Myriam Joire's interview on stage of Samsung's Ryan Bidan yesterday. Joire owns a WIFi Note 10.1 and asked when those of us in North America will get the JB update. Bidan said soon, too. He also said the Verizon LTE tablet will ship with JB 4.2.
http://www.engadget.com/2013/01/08/samsung-interview/
I've said since the beginning when these topics started coming out that it was because Samsung had a "newer" version coming out, possibly at CES, that would come with JB preinstalled and it would use that to it's advantage. Look what happened. I guarantee Verizon paid quite a bit to make sure that update would not come out for existing tablets for quite a while after their version was out. No one seems to understand that all these companies care about is making the most possible money in the shortest amount of time. A lot of people have the illusion that they care about consumer interests and wanna put the best possible product in their hands. These are corporations. They wanna put the most "money making" product in consumers hands and that's something they can mass produce quickly, sell quickly, and make quick money on it.
Apple has been using something like this to their advantage for years. They release an iPhone or iPad and deliberately leave out "key" features to be added to future devices. If they didn't, they wouldn't make as much money.
Bottom line is, it's a shame that people think corporations have the consumers best interests in mind..
I have to agree with you, transcode of the biggest reasons why I'm not happy with these delays..
Sent from my GT-N8010 using xda premium
That's all well & good but Verizon has NOTHING to do with Australia. Their network has different frequencies and to be honest, I only know the name because of this forum...
Why should some idiot company that has nothing to do with the rest of the world be able to dictate when an update is released to the rest of the planet?
In Oz I'm still waiting for the exFAT fix... Got impatient and am running German 4.1.2. Still, why should I potentially loose my warranty on something that really bears no relation to the rest of the world bar America and possibly Canada?
ultramag69 said:
That's all well & good but Verizon has NOTHING to do with Australia. Their network has different frequencies and to be honest, I only know the name because of this forum...
Why should some idiot company that has nothing to do with the rest of the world be able to dictate when an update is released to the rest of the planet?
In Oz I'm still waiting for the exFAT fix... Got impatient and am running German 4.1.2. Still, why should I potentially loose my warranty on something that really bears no relation to the rest of the world bar America and possibly Canada?
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Dude, im in EU and exactly in the same boat as you are.. Didnt even get the Exfat fix update.. Only thing is I'm still on the stock 4.0.4 so Meh :banghead:
Sent from my GT-I9300 using xda app-developers app
Uk & Germany got it because were special
Sent from my HTC One X+ using Tapatalk 2
ultramag69 said:
That's all well & good but Verizon has NOTHING to do with Australia. Their network has different frequencies and to be honest, I only know the name because of this forum...
Why should some idiot company that has nothing to do with the rest of the world be able to dictate when an update is released to the rest of the planet?
In Oz I'm still waiting for the exFAT fix... Got impatient and am running German 4.1.2. Still, why should I potentially loose my warranty on something that really bears no relation to the rest of the world bar America and possibly Canada?
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The business practice Is worldwide . Although the prevalence of LTE varies by market, if one of your country's carriers is deploying LTE and wants marketing advantages by lining up exclusive deals on LTE devices, don't be surprised to see update delays. Start checking tech and cellular tech publications in your respective countries to see if there are rumors of pending releases of carrier branded LTE GN 10.1 devices. If there are, you may see updates for your WIFI devices delayed.
Haha I see some tin foil hats going around. If it was just samsung be one thing but way to many other tablets out there dont have updates to 4.1. But hey what they want to do is up to them. But think .. putting 4.2 ..thats it? That and Verizon name on the back is the best they could come up with? Anyone with a TAB has phone.. anyway.. keep your hat on and who knows..
Zeblade said:
Haha I see some tin foil hats going around. If it was just samsung be one thing but way to many other tablets out there dont have updates to 4.1. But hey what they want to do is up to them. But think .. putting 4.2 ..thats it? That and Verizon name on the back is the best they could come up with? Anyone with a TAB has phone.. anyway.. keep your hat on and who knows..
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LOL, I don't think the corporate types like the look of foil with their expensive suits. This is about the reality of corporate relationships and marketing. LTE may be more widely deployed in North America right now but it will be rolled out elsewhere. As it reaches 3G markets, users will find LTE services and devices categorized and priced as premium, top-of-the line . Like it or not, Samsung will repeat the roll out of the LTE GN 10.1 for Verizon with other carriers around the world as those carriers deploy their LTE networks to try to keep up with the 24/7 demand for fast and voluminous amounts of data and entertainment services like streaming. Carriers pay for tweaking and branding and Samsung and all other companies will happily reserve updates and features for a carrier launch even if it makes individual consumers unhappy.
mke1973 said:
The business practice Is worldwide . Although the prevalence of LTE varies by market, if one of your country's carriers is deploying LTE and wants marketing advantages by lining up exclusive deals on LTE devices, don't be surprised to see update delays. Start checking tech and cellular tech publications in your respective countries to see if there are rumors of pending releases of carrier branded LTE GN 10.1 devices. If there are, you may see updates for your WIFI devices delayed.
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Click to collapse
Yes and no. Granted, Verizon is a larger customer than we are as individual consumers. However, I do not want a Note with telephony. I have a phone. And if the poll here is to be believed wi-fi only constitutes the majority of Note buyers. Thus, Samsung ignores us at their peril, and by us I mean we individual users with wi-fi only and the retailers selling us these units.
Hey guys i bought one for my wife cause she has always wanted one, but how do i know if i supports lte. I bought it in december 2012
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kenpen said:
Hey guys i bought one for my wife cause she has always wanted one, but how do i know if i supports lte. I bought it in december 2012
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If u bought it in december, it is the wifi only model....the lte model comes out sometime this month only on verizon.
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SkizzMcNizz said:
I've said since the beginning when these topics started coming out that it was because Samsung had a "newer" version coming out, possibly at CES, that would come with JB preinstalled and it would use that to it's advantage. Look what happened. I guarantee Verizon paid quite a bit to make sure that update would not come out for existing tablets for quite a while after their version was out. No one seems to understand that all these companies care about is making the most possible money in the shortest amount of time. A lot of people have the illusion that they care about consumer interests and wanna put the best possible product in their hands. These are corporations. They wanna put the most "money making" product in consumers hands and that's something they can mass produce quickly, sell quickly, and make quick money on it.
Apple has been using something like this to their advantage for years. They release an iPhone or iPad and deliberately leave out "key" features to be added to future devices. If they didn't, they wouldn't make as much money.
Bottom line is, it's a shame that people think corporations have the consumers best interests in mind..
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Yeah but at least apple launches the same update to every device to every country on the same day. Instead of taking some darts and randomly throwing it at a world map which is what it looks like they are doing.
Soju+koreans+darts = irregular JB update schedule.