Sending in Encrypted Xoom for 4G upgrade? - Xoom General

I may be missing something here, but I've read the confirmation e-mail, the sheet I printed out when I requested the packaging material and the pamplet that came with the box to send back the Xoom.
It says multiple times that Motorola may need to access the data on your device to complete the upgrade so backup all the data, BUT then it gives instructions for encrypting the xoom??????? I've had my Xoom encrypted for months, and I'm trying to figure out if I can send it in as is, or if I need to do a factory reset. How would they access it if I leave it encrypted?
Am I just confusing myself??

Two different meanings of "data".
Motorola needs to be able to turn the xoom on, and make sure it boots up correctly.
If there isn't a master login/password, then they might not be able to do as extensive tests on systems with encrypted data, as on systems without encrypted data.
There also is the issue of how good the encryption is.
Jonathon
Sent from my Xoom using XDA App

You are touching on some of my worries, but I'm still don't understand why they give you the option of sending it in encrypted then

I spoke with Motorola today and also received my 4G upgrade box. Based on what they told me, they expect you to encrypt the Xoom for your protection as they don't need to access your data just install the modem and make sure it turns on but according to the packing instructions in the box they sent, you have the option of just doing a factory reset which will erase the personal data and when you restart the device, simply don't put your Google sign in details which is what i am doing since I already backed up on my computer and Titanium.

Related

WaveSecure

Hey there guys. Just wanted to share my experience with using wave secure on the desire.
After a friend was mugged and had his desire stolen from him it got me onto thinking about protection from having someone use my phone and loosing my photos etc and also trying to recover the stolen handset.
My search lead me to wave secure. A multi platform protection software.
It consists of two apps on the phone (the main app and then an app to prevent un-installing the main app).
It allows locking down the phone if a different sim is used in the handset and online tracking of the phone even with a different sim card inserted.
You can also issue commands to remotely wipe the device.
It so far seems pretty good and has caused no slow down of the handset as it does very little in the background.
There is a 7 day trial and then if you want to sign up input "goal" as a code to recieve a discount which works out at £10 a year ($14.99) which I think is pretty cheap!
Search in the market for it and give it a go!
Phil
the only issue i could see with this is the international text rates. Your phone under certain situations will text the server which is currently not based in europe. Apparantly there are plans to add a server in the UK at some point.
Also, if the phone locks, and the thief knows something about the phone, a hardreset will remove the protection. The only way around this is to root the phone and install as a system application.
ardsar said:
the only issue i could see with this is the international text rates. Your phone under certain situations will text the server which is currently not based in europe. Apparantly there are plans to add a server in the UK at some point.
Also, if the phone locks, and the thief knows something about the phone, a hardreset will remove the protection. The only way around this is to root the phone and install as a system application.
Click to expand...
Click to collapse
But that again after a hardreset your data will be wiped and that way it will be more secure then not having the program
I use it for the data wipe function , it boring to lose your phone. But its even worse to have them looking at your Privat mail / work mail / phone numbers and so on.
And if they do a data wipe then its good enough for me
Giland said:
But that again after a hardreset your data will be wiped and that way it will be more secure then not having the program
I use it for the data wipe function , it boring to lose your phone. But its even worse to have them looking at your Privat mail / work mail / phone numbers and so on.
And if they do a data wipe then its good enough for me
Click to expand...
Click to collapse
fair comment.
you don't get charged for international texts. I have had no such charges on my account so it must use a uk based server of some kind.
And I know that a hard reset will wipe it but as you so then so be it but in the event that someone finds it i know I can text my number first and request the program to locate the phone for me or lock it/wipe it etc. And even if they take the sim out and put their own in i can do the same so have a greater chance of either catching the theiving scum or getting it back etc.
Phil

Epic 4G Sprint works fine, won't provision properly or update profile

Got my phone back from insurance a while ago. They sent me an entirely new or refurbished unit but didn't bother changing the sticker on the back to reflect my ESN. Luckily, I was able to remember my ESN from my original box and matched it up to what the OS is telling me. The phone works fine but I have a problem with voicemail notifications not showing up and provisioning not working properly. The phone always fails to update profile, update PRL, or update firmware. Also, the Sprint automatic setup always failed so we manually set it up. I'm thinking they changed the ESN of the phone they replaced mine with but somehow it's not working- some settings may have failed to be transferred? The ESN, MSID, MEID, and settings for data provisioning all look correct. Anything that could cause the right ESN phone not to provision on the network properly? For what it's worth, the data works but seems slower than usual, so it seems some settings may not be agreeable to the network keeping the phone from fully provisioning its connection.
I should have checked this before my insurance lapsed since they refuse to help now. Please help!
It is a problem with certain phones and sprints network in general. Show sprint and they could probably help or give you another phone.
Sent from my SPH-D700 using XDA App
Are you on a custom ROM? If you are missing sprintandroidextensions.apk or Srint_app_updater.apk, that will happen.
Sent from my SPH-D700 using XDA App
nope, bone stock. never rooted or custom rom installed. did a hard reset as well to factory os settings.
nauticalx said:
nope, bone stock. never rooted or custom rom installed. did a hard reset as well to factory os settings.
Click to expand...
Click to collapse
Easy way out is to have them send you another replacement. Hard way would be to try an EFS clear, make sure you have good 3G signal and try it again.
Insurance refuses to help and sprint store more interested in selling me a new one than replacing it.
Will the EFS clear remove the data from the previous ESN so that the phone can provision properly? What's the best way or program for doing this? Thanks
Sounds like your new handset did not provision properly on their end. The slow data would lead me to believe that your AAA password or esn corupted when being writen to the database of the evdo radius server. I would go to sprint.com and swap to another device/esn wait 5min and swap back to my new device.
I would also go to the dial pad and enter ##72786#, enter MSL, reset. This will make sure all of those fields are clear and not corrupt on the device itself. Have seen that happen on reconditioned devices too. When the device comes back up, it should provision properly without you having to manually program anything.
Sent from my gTablet using Tapatalk
nauticalx said:
Insurance refuses to help and sprint store more interested in selling me a new one than replacing it.
Will the EFS clear remove the data from the previous ESN so that the phone can provision properly? What's the best way or program for doing this? Thanks
Click to expand...
Click to collapse
It clears out all modem data and goes through hands-free activation. This screws up phones flashed to other carriers so must clear out data. Here is Noobnl's thread for it:
http://forum.xda-developers.com/showthread.php?t=1226074&highlight=efs+clear+modem
Okay guys, thanks for all your help. I swapped to another phone and then back and it seems to work fine, still wont update profile but everything works.
Only one thing wrong, voicemail notifications going to old phone even though it has no service. Any idea what could be causing that??
Old phone has the MDN and MSID programed. That is all that's needed to verify the handset for notifications. ##msl and enter in any 10 digit number for MSID. The notifications will stop. This can also interfere when trying to update profile since that handset will also receive the notification for IOTA.
Sent from my SPH-D710 using Tapatalk

[Q] Unlocked G2 on emergency calls mode only.

Hi all,
This is my case with the hope of getting any help or lead in order to solve my problem:
After a long research I bought an brand new LG D800 already sim unlocked in the US and brought it to my country (Costa Rica). I made sure the frequencies supported by the D800 are the ones used in my country. In fact 2 years ago I bought another phone that uses same frequencies and had had no problems ever.
As soon as getting in my country I placed the SIM card I'm using in my current phone into the G2 and it recognized the signal and connected to the operators network. I started to make and receive calls almost immediately, and also SMS' without issues. So I started to migrate all my data from the current phone into the G2. I used Titanium Backup for this, so I rooted first the phone using the guide I found here, and basically what I did is installed the apps from Google Play and then restored data using Titanium.
After the second day of use suddenly I found out that I wasn't able to make or receive calls since the phone lost connection to the operators network only allowing emergency calls but the signal bars were full (see scren capture). Sometimes when restarting the phone I get "Phone not allowed MM6" message just after the phone tries to connect to the operators network.
Went to the phone company offices and they tried to help me and made some simple tests, without changing anything inside, such as checking Android's network configurations, checking in their system to verify the IMEI wasn't blocked or reported (the IMEI is clean), also checked the sim configuration and after more than 45 minutes they were not able to find anything wrong in their system or with the phone itself. They also made a final test taking a working sim and put it into the G2 and gatting same emergency calls mode, and took my sim from the G2 and put it in another phone and that phone was able to make and receive calls. So they concluded that the phone has a "built-in" configuration or damage that impedes the phone to connect to the network. They finally suggested to ask the seller to apply the waranty, which is not a viable option since I'm not in the US anymore. This G2 is using the stock ROM (see screen captured).
I've been in close contact with the seller, and he had shown interest in this case but unfortunately hasn't been able to provide much support or help to solve the issue. He reports that he has contacted other buyers of this same phone, also sim unlocked by him, and they all are using their G2s normally. Didn't provide where their locations are tough.
My own conclusions here are that the G2 IMEI is not blocked by the phone company, that there is some kind of fault in the phone that when trying to connect to the network, the network doesn't "like" and rejects connection, althought it worked at the begining, and I'm not able to determine if the fault is software or it's in the hardware of the phone.
So I'm trying to understand what my options are at this moment:
Try to return the phone to the seller, or ask an LG representative in my country to change the unit. Which seems to be very difficult.
Reflash the unit with a stock ROM and reestablish the warranty. But being unsure if this will solve the issue.
Reflash the unit with a new ROM and loose the warranty, and again, being unsure the issue will be solved.
I'm really frustrated and at this moment and have no idea on what to do.
Any ideas or insight will be appreciated.
Thanks.
NOTE: I reinitialized the unit and lost any signal (see screenshots) but received update notifications from Google Play and was able to upload the screenshots into my Dropbox although no signal is shown in the status bar and no WiFi connection is established, only data connection thru APN (I Assume).
Go into status, what's IMEI say?
Sounds like EFS issues. I take it you didn't back it up after setting up on carrier and flashing?
Of so, you have some manual work to do with diag mode and a couple apps via pc.
Hi Steamer;
Under status I see 3 items:
1) Phone Number: shows"Unknown".
2) IMEI: shows the number printed on the box, on a sticker on phone's back.
3) IMEI SV: shows"03".
Where can I learn more about EFS issues? Are there tutorials?
As you say I haven't done any backup thing.
Sent from my LG-D800 using xda app-developers app
Steamer86 said:
Go into status, what's IMEI say?
Sounds like EFS issues. I take it you didn't back it up after setting up on carrier and flashing?
Of so, you have some manual work to do with diag mode and a couple apps via pc.
Click to expand...
Click to collapse
Hi again Steamer:
After reading quite a bit about EFS issues now I understand much better what you meant with your post.
And as you said I didn't back up efs folder, I even didn't flash any ROM yet in the unit. The only thing I did was a 'hard reset' to the unit using the Power + Vol. Down method, after having several 'com.android.phone' errors due to backing up data from Titanium.
The phone went to factory state, I put the sim card and everything went back to normal again, meaning that I was able to make and receive calls. Like 4 hours later the phone went to emergency calls only mode, and from then on I'm not able to take it out of that mode.
So I wonder if the efs folder could corrupt after that factory reset. Is it possible?
Thanks again and any light is greatly appreciated.
It is not in its own partition on this device, but in system. A hard reset shouldn't have caused corruption, but it is not impossible. Your IMEI is intact then, that is good. From what you said about it working partially, your EFS is most likely fine as well. There is a thread here to get files with custom recovery zip file, or you can use adb commands to do it yourself. I don't have guides off hand, but Google is your friend, just specified this phone in searches. Try a new SIM. Sounds more like SIM /carrier issue now as you are out of "activation". That is why emergency is popped and unknown number. The SIM itself may and most likely is bad(or carrier has an issue with your account), in turn it can't communicate with the server causing non activation on network search. Priority to SIM.
franz_cr said:
Hi again Steamer:
After reading quite a bit about EFS issues now I understand much better what you meant with your post.
And as you said I didn't back up efs folder, I even didn't flash any ROM yet in the unit. The only thing I did was a 'hard reset' to the unit using the Power + Vol. Down method, after having several 'com.android.phone' errors due to backing up data from Titanium.
The phone went to factory state, I put the sim card and everything went back to normal again, meaning that I was able to make and receive calls. Like 4 hours later the phone went to emergency calls only mode, and from then on I'm not able to take it out of that mode.
So I wonder if the efs folder could corrupt after that factory reset. Is it possible?
Thanks again and any light is greatly appreciated.
Click to expand...
Click to collapse
Hi i have similar issue with my LG G4 H818P dual sim... after factory reset i often face emergency calls only issue despite full signals... sometimes i able to make and receive calls but most of the time despite my sim registered on network and i get full signals when someone tries to call me he get message as my cell is off.... really annoyed and i flashed latest rom v10e but same issue. Same sim when i use in note 3 then no issue what so ever
Sent from my SM-N9005 using XDA Free mobile app
I had the same issues. Bought in Us using now in India. Go to settings..tethering&networks.. mobile networks... international data roaming and select standard data. Switch off and switch on your phone .
This will happen when you use, internet over gsm. If you disable internet or if your phone loses signal while switching between edge and 3g/4g data, this is tend to happen.
Similar Problem
I have an lg vs980 and I was using it with H2O wireless and later I changed to Simple Mobile. I'm living in Puerto Rico. The phone was working all right and, suddenly, one day it was always displaying 'emergency calls only'.
I did factory reset, then I reflashed stock lollipop and it was like nothing happened, keeps displaying 'emergency calls only'.
Then I found this post http://forum.xda-developers.com/show....php?t=2394689 and applied the patch but didn't seem to resolve the problem.
As a last resort I tried flashing cm 12.1 and before first boot applied the patch from the cited thread but no result, keeps displaying 'emergency calls only'.
Has anyone found a solution to this problem?

WARNING! Do not update to 8.1 if your phone is CDMA

HTC 8X/8S
HUAWEI W1
Confirmed brick after 8.1 developer update with CDMA network.
Lumia 822 Verizon
Confirmed no problem if you use GSM/WCDMA.
If you have already bricked your phone, try this:
1.Power down phone by pressing Power button.
2.Press Power button and Volume +/- button at the same time, phone will go to flash mode.
3.Press Camera button for 5 seconds to power off your phone.
4.insert a GSM/WCDMA SIM card in your phone and turn on phone.
It seems that 8.1 not compatible with CDMA SIM card.
reker said:
HTC 8X/8S
HUAWEI W1
Confirmed brick after 8.1 developer update with CDMA network.
Lumia 822 Verizon
Confirmed no problem if you use GSM/WCDMA.
If you have already bricked your phone, try this:
1.Power down phone by pressing Power button.
2.Press Power button and Volume +/- button at the same time, phone will go to flash mode.
3.Press Camera button for 5 seconds to power off your phone.
4.insert a GSM/WCDMA SIM card in your phone and turn on phone.
It seems that 8.1 not compatible with CDMA SIM card.
Click to expand...
Click to collapse
I have it on my htc 8xt and its working fine. Well I am having lockscreen issues but the network is working fine for me on sprint.
starsoccer9 said:
I have it on my htc 8xt and its working fine. Well I am having lockscreen issues but the network is working fine for me on sprint.
Click to expand...
Click to collapse
the problem with me no wifi
no mobile data
That is so far from something you could call a "brick" it's not funny. "Brick" means un-recoverable. If you can "un-brick" something without diassembling it or at least using hardware a normal user couldn't have access to, it's not a brick!
Also, has anybody else actually had this problem? A few people seem to indicate that they have *not*...
No problems what-so-ever updating and running on my Odyssey...other than taking forever to download and install.
Working fine in my Lumia Icon from Verizon.
No cellular data after hard reset
I by no means have a brick, but I do now have an issue. Here’s what happened.
I have a Sprint ATIV S Neo, GDR3, Interop-unlock, the whole deal.
Installed the 8.1 update yesterday, and everything was working. I have been playing with all kinds of “stuff” in the registry and such, so I decided that since I had just installed 8.1 I would start fresh and do a hard reset. I don’t really care about keeping interop-unlock at this point. Even with it, so much is still locked down. I’m sure in the future someone will get this cracked and we can really have fun, but until then, just being developer unlocked is good enough.
So, when I got home I reset the phone (power+volume down, exclamation point, then the remaining sequence).
Phone boots back up, and I connect to my WiFi and set everything back up. I think life is wonderful at this point. Then decide to test my 4G download speed so I turn off wifi.
Oops, no cellular data, phone calls and text are fine (didn’t try mms, but probably doesn’t work, blank url in the provisioning). Tried all the usual tricks (##72786# and such). I have my msl, so I go into the provisioning, and things look messed up. My MDN and MSID are 000003872. That makes no sense, so I set them back to the correct values and still no go.
Called Sprint. They ran me through all the usual things that I had already done (hour on the phone with them).
Long story short: The activation program seems to be missing from my phone. Hands free activation never tries to start, in fact, after hard resetting again and watching closely, during setup it says “Activate your device can’t be opened”. And the network settings are missing from the settings menu.
So after work I’m going to take it to Sprint and hopefully they have a factory image they can flash (hopefully an older version so I can update things myself).
My thinking is that the 8.1 update is basically the new rom, but during install doesn't delete the existing carrier programs. When I hard reset, all that got re-installed was the strictly Microsoft stuff, not the carrier specific items i.e. hands free activation.
PS Sorry about the novel...
GoodDayToDie said:
That is so far from something you could call a "brick" it's not funny. "Brick" means un-recoverable. If you can "un-brick" something without diassembling it or at least using hardware a normal user couldn't have access to, it's not a brick!
Also, has anybody else actually had this problem? A few people seem to indicate that they have *not*...
Click to expand...
Click to collapse
HTC confirmed this yesterday, they awared the problem and contacting with MS. Announcement by HTC China
The problem covered both HTC 8s(A620D) and 8x(C620d)
8X/8S have similar but more serious problem with gdr1 - gdr2 upgrade last year, even can't boot into SPL.
By the way, to normal users, if their phone turn into black screen and can't boot, it's a brick. No one will care about if it's a real brick, what they know is: I can't use my phone, it's not working, just like a brick.
fgr said:
I by no means have a brick, but I do now have an issue. Here’s what happened.
I have a Sprint ATIV S Neo, GDR3, Interop-unlock, the whole deal.
Installed the 8.1 update yesterday, and everything was working. I have been playing with all kinds of “stuff” in the registry and such, so I decided that since I had just installed 8.1 I would start fresh and do a hard reset. I don’t really care about keeping interop-unlock at this point. Even with it, so much is still locked down. I’m sure in the future someone will get this cracked and we can really have fun, but until then, just being developer unlocked is good enough.
So, when I got home I reset the phone (power+volume down, exclamation point, then the remaining sequence).
Phone boots back up, and I connect to my WiFi and set everything back up. I think life is wonderful at this point. Then decide to test my 4G download speed so I turn off wifi.
Oops, no cellular data, phone calls and text are fine (didn’t try mms, but probably doesn’t work, blank url in the provisioning). Tried all the usual tricks (##72786# and such). I have my msl, so I go into the provisioning, and things look messed up. My MDN and MSID are 000003872. That makes no sense, so I set them back to the correct values and still no go.
Called Sprint. They ran me through all the usual things that I had already done (hour on the phone with them).
Long story short: The activation program seems to be missing from my phone. Hands free activation never tries to start, in fact, after hard resetting again and watching closely, during setup it says “Activate your device can’t be opened”. And the network settings are missing from the settings menu.
So after work I’m going to take it to Sprint and hopefully they have a factory image they can flash (hopefully an older version so I can update things myself).
My thinking is that the 8.1 update is basically the new rom, but during install doesn't delete the existing carrier programs. When I hard reset, all that got re-installed was the strictly Microsoft stuff, not the carrier specific items i.e. hands free activation.
PS Sorry about the novel...
Click to expand...
Click to collapse
i got the same issue with my ativ s.
everything works except mobile data.
is there some settings i can try since i didnt do a hard reset but the normal reset from the phones "about" menu.
my network is WIND greece.
fgr said:
I by no means have a brick, but I do now have an issue. Here’s what happened.
I have a Sprint ATIV S Neo, GDR3, Interop-unlock, the whole deal.
Installed the 8.1 update yesterday, and everything was working. I have been playing with all kinds of “stuff” in the registry and such, so I decided that since I had just installed 8.1 I would start fresh and do a hard reset. I don’t really care about keeping interop-unlock at this point. Even with it, so much is still locked down. I’m sure in the future someone will get this cracked and we can really have fun, but until then, just being developer unlocked is good enough.
So, when I got home I reset the phone (power+volume down, exclamation point, then the remaining sequence).
Phone boots back up, and I connect to my WiFi and set everything back up. I think life is wonderful at this point. Then decide to test my 4G download speed so I turn off wifi.
Oops, no cellular data, phone calls and text are fine (didn’t try mms, but probably doesn’t work, blank url in the provisioning). Tried all the usual tricks (##72786# and such). I have my msl, so I go into the provisioning, and things look messed up. My MDN and MSID are 000003872. That makes no sense, so I set them back to the correct values and still no go.
Called Sprint. They ran me through all the usual things that I had already done (hour on the phone with them).
Long story short: The activation program seems to be missing from my phone. Hands free activation never tries to start, in fact, after hard resetting again and watching closely, during setup it says “Activate your device can’t be opened”. And the network settings are missing from the settings menu.
So after work I’m going to take it to Sprint and hopefully they have a factory image they can flash (hopefully an older version so I can update things myself).
My thinking is that the 8.1 update is basically the new rom, but during install doesn't delete the existing carrier programs. When I hard reset, all that got re-installed was the strictly Microsoft stuff, not the carrier specific items i.e. hands free activation.
PS Sorry about the novel...
Click to expand...
Click to collapse
No need to apologize for the novel! I did the SAME exact thing as you (except I hard resetted via settings > about > more info > reset your phone). Luckily I know my MSL, and have my MSID handy. I wiped my settings by doing ##72786# and selecting ok twice. I rebooted my phone manually and then went to the 'activate my device' app in settings. It did what looked like a profile update and it said my phone was successfully activated with my phone number listed.
I can browse the web on Sprint's network, make/receive calls and send/receive texts. The only thing I can't figure out to fix is MMS. I can't get or send picture mail, group texts or any kind of MMS at all.
I've managed to get my coworkers settings from his ATIV S Neo but I can't figure out how to edit them on my phone. Going into ##3282# doesn't let me edit things that deeply.
From what I've heard on other forums is that we're basically SOL unless Sprint releases their firmware updates and their release of 8.1 soon (which they have confirmed they will do this summer).
I figured from the get go when this started yesterday that this 8.1 release doesn't seem to properly support CDMA and judging by how many people have this issue, I was correct. Microsoft really needs to work better on the CDMA side of things.
fgr said:
I by no means have a brick, but I do now have an issue. Here’s what happened.
I have a Sprint ATIV S Neo, GDR3, Interop-unlock, the whole deal.
Installed the 8.1 update yesterday, and everything was working. I have been playing with all kinds of “stuff” in the registry and such, so I decided that since I had just installed 8.1 I would start fresh and do a hard reset. I don’t really care about keeping interop-unlock at this point. Even with it, so much is still locked down. I’m sure in the future someone will get this cracked and we can really have fun, but until then, just being developer unlocked is good enough.
So, when I got home I reset the phone (power+volume down, exclamation point, then the remaining sequence).
Phone boots back up, and I connect to my WiFi and set everything back up. I think life is wonderful at this point. Then decide to test my 4G download speed so I turn off wifi.
Oops, no cellular data, phone calls and text are fine (didn’t try mms, but probably doesn’t work, blank url in the provisioning). Tried all the usual tricks (##72786# and such). I have my msl, so I go into the provisioning, and things look messed up. My MDN and MSID are 000003872. That makes no sense, so I set them back to the correct values and still no go.
Called Sprint. They ran me through all the usual things that I had already done (hour on the phone with them).
Long story short: The activation program seems to be missing from my phone. Hands free activation never tries to start, in fact, after hard resetting again and watching closely, during setup it says “Activate your device can’t be opened”. And the network settings are missing from the settings menu.
So after work I’m going to take it to Sprint and hopefully they have a factory image they can flash (hopefully an older version so I can update things myself).
My thinking is that the 8.1 update is basically the new rom, but during install doesn't delete the existing carrier programs. When I hard reset, all that got re-installed was the strictly Microsoft stuff, not the carrier specific items i.e. hands free activation.
PS Sorry about the novel...
Click to expand...
Click to collapse
I saw your reply to my thread for the same issue. I did some research on WP Central and found another thread where someone was having the same issue with an Ativ S and the solution was to manually enter the APN information. I don't know what the APN info is for Sprint, but when I checked it on my phone it was blank. It seems like a safe bet that updating that info would fix the issue.
---------- Post added at 04:01 PM ---------- Previous post was at 03:40 PM ----------
iknowsingh said:
No need to apologize for the novel! I did the SAME exact thing as you (except I hard resetted via settings > about > more info > reset your phone). Luckily I know my MSL, and have my MSID handy. I wiped my settings by doing ##72786# and selecting ok twice. I rebooted my phone manually and then went to the 'activate my device' app in settings. It did what looked like a profile update and it said my phone was successfully activated with my phone number listed.
I can browse the web on Sprint's network, make/receive calls and send/receive texts. The only thing I can't figure out to fix is MMS. I can't get or send picture mail, group texts or any kind of MMS at all.
I've managed to get my coworkers settings from his ATIV S Neo but I can't figure out how to edit them on my phone. Going into ##3282# doesn't let me edit things that deeply.
From what I've heard on other forums is that we're basically SOL unless Sprint releases their firmware updates and their release of 8.1 soon (which they have confirmed they will do this summer).
I figured from the get go when this started yesterday that this 8.1 release doesn't seem to properly support CDMA and judging by how many people have this issue, I was correct. Microsoft really needs to work better on the CDMA side of things.
Click to expand...
Click to collapse
Would you be willing to post the settings? I am guessing that the issue may be partially related to APN settings being missing under Settings, Cellular+SIM, SIM settings. I read a post by someone on another forum who had the same data issues but fixed them by entering the APN information for his carrier. I've tried a couple of different APN settings that I've found out on the web for Sprint, but I'm not sure they are accurate. All I know is that they were missing when I checked them on my phone.
i have fixed my issue with some internet research.
adding manually the APN of the provider in the APN settings solved the issue for me.
hope i helped.
Would you be willing to post the settings? I am guessing that the issue may be partially related to APN settings being missing under Settings, Cellular+SIM, SIM settings. I read a post by someone on another forum who had the same data issues but fixed them by entering the APN information for his carrier. I've tried a couple of different APN settings that I've found out on the web for Sprint, but I'm not sure they are accurate. All I know is that they were missing when I checked them on my phone.
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Click to collapse
I would not mind at all! I went into ##3282# on his phone, selected 'view' then 'others' then 'MMSC URL' . The two pictures are attached, the order of the settings begins with the picture that says '[email protected]'. The second pic is literally a continuation as it starts right where the first picture ends (I scrolled neatly!)
I've been trying to find the correct Sprint APN settings around the web, and a lot of sites have similar settings as options but either Windows Phone doesn't have enough fields for the settings, and the fact that in the APN settings on 8.1, it doesn't let me change the authentication type.
I noted on my coworker's ATIV S Neo that in his 'cellular+SIM' section, he doesn't have options to input APN like I do... the hard reset must've kicked the CDMA stuff in our phones to the curb.
fatdata said:
i have fixed my issue with some internet research.
adding manually the APN of the provider in the APN settings solved the issue for me.
hope i helped.
Click to expand...
Click to collapse
Would you mind posting the APN settings you used? That would be appreciated... I've tried going to various sites but wasn't sure what was the correct ones.
iknowsingh said:
Would you mind posting the APN settings you used? That would be appreciated... I've tried going to various sites but wasn't sure what was the correct ones.
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Click to collapse
they are for greek providrs though... I think you need to find the ones for your provider.
note: i just used the GPRS APN address for wind (my provider) and it worked the rest seemed to not make any diference
VODAFONE
GPRS APN: - internet.vodafone.gr ή webonly.vodafone.gr
Username: - {κενό}
Password: - {κενό}
MCC=202
MNC=05
APN type=default
DNS: - 213.249.17.10, 213.249.17.11
WIND
GPRS APN: - gnet.b-online.gr ή gint.b-online.gr
Username: - {κενό}
Password: - {κενό}
MCC=202
MNC=10
APN type=default
DNS: - 212.152.79.19, 212.152.79.20
fatdata said:
they are for greek providrs though... I think you need to find the ones for your provider.
note: i just used the GPRS APN address and it worked the rest seemed to not make any diference
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Click to collapse
Ahhhh, Vodafone... I assumed you were a Sprint brethren... I appreciate your post nonetheless! Thank you, sir. Now to continue the hunt for correct Sprint settings -_-
Just got back from two Sprint stores and a Best Buy with Samsung reps on hand. None of them had access to any means of reflashing to stock, and really had no useful information. I was surprised by how little they knew about any Windows phones.
I do have TEP though, and they ordered me a new phone. I should have it in a few days. Costing me nothing
Wish I had something useful to tell you folks...
fgr said:
Just got back from two Sprint stores and a Best Buy with Samsung reps on hand. None of them had access to any means of reflashing to stock, and really had no useful information. I was surprised by how little they knew about any Windows phones.
I do have TEP though, and they ordered me a new phone. I should have it in a few days. Costing me nothing
Wish I had something useful to tell you folks...
Click to expand...
Click to collapse
I actually work for a Sprint store (non service/repair location) and I don't have TEP. I actually DO have an upgrade available since I bought the ATIV S Neo off-contract. I wouldn't mind using my upgrade on another ATIV S Neo... and whatever Windows Phones Sprint gets in the future, I'll have to buy off contract (which is nothing new to me lol).
I could technically add TEP to my line and wait a few days then do an advanced exchange at a local repair center but I'll most likely get a refurb as most of them are. I'd rather a brand new device
So I'm currently debating using my upgrade...
fgr said:
Just got back from two Sprint stores and a Best Buy with Samsung reps on hand. None of them had access to any means of reflashing to stock, and really had no useful information. I was surprised by how little they knew about any Windows phones.
I do have TEP though, and they ordered me a new phone. I should have it in a few days. Costing me nothing
Wish I had something useful to tell you folks...
Click to expand...
Click to collapse
Did you mention the update to 8.1 or did you just play dumb? I am thinking I am going to have to do the same thing as you but I don't want to walk in there and tell them that I did the update and have them tell me I'm SOL.
ZogJones said:
Did you mention the update to 8.1 or did you just play dumb? I am thinking I am going to have to do the same thing as you but I don't want to walk in there and tell them that I did the update and have them tell me I'm SOL.
Click to expand...
Click to collapse
I was completely honest, gave them the whole story from start to finish. Even pointed out some of the cool features of 8.1 :laugh:
If this was the new Galaxy they might have given me a hard time, who knows.

S5 stolen please help

It started when some scumbag stole my bag which contained my old phone (s5) and wallet etc
My phone had a dodgy battery, smashed screen and inactive sim.
I only had it with me as it still connected to wifi so was a back up if I needed internet.
I'm particularly worried that I had screenshot of bank statements and various other sensitive documents as well as passwords for email etc stored in my notes.
I had a fingerprint lock screen set up as well as a password on private mode (I'm pretty sure I stored some passwords etc in private but not all)
As soon as i realised I called my network and had it blacklisted I then tried to do a remote wipe via device manager but although it showed the handset on the account there wasn't a remote wipe function.
I then changed my passwords for everything I remember having including my Google device manager account.
Unfortunately there was videos/photos of my kids that weren't back up which breaks my heart:crying:
So my main questions are.......
What is the most likely thing a criminal would do with the phone?
Factory reset then sell abroad? Change imei number?
How difficult would it be to hack into the phone to get my data?
Would all of that be too much effort considering the value of the model?
Finally is there any way samsung can wipe the phone for me?
Thanks so much for any help
much love

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