S5 stolen please help - Galaxy S 5 Q&A, Help & Troubleshooting

It started when some scumbag stole my bag which contained my old phone (s5) and wallet etc
My phone had a dodgy battery, smashed screen and inactive sim.
I only had it with me as it still connected to wifi so was a back up if I needed internet.
I'm particularly worried that I had screenshot of bank statements and various other sensitive documents as well as passwords for email etc stored in my notes.
I had a fingerprint lock screen set up as well as a password on private mode (I'm pretty sure I stored some passwords etc in private but not all)
As soon as i realised I called my network and had it blacklisted I then tried to do a remote wipe via device manager but although it showed the handset on the account there wasn't a remote wipe function.
I then changed my passwords for everything I remember having including my Google device manager account.
Unfortunately there was videos/photos of my kids that weren't back up which breaks my heart:crying:
So my main questions are.......
What is the most likely thing a criminal would do with the phone?
Factory reset then sell abroad? Change imei number?
How difficult would it be to hack into the phone to get my data?
Would all of that be too much effort considering the value of the model?
Finally is there any way samsung can wipe the phone for me?
Thanks so much for any help
much love

Related

Mail Boxes in JasJar keep disappearing?

I have a JasJar and when I switch sims the mailboxes keep disappearing. I still see them in the TODAY screen but when I try to select them they are nowhere to be found. I also try to manually go to messaging but they are missing from there too. I keep creating new boxes and they are starting to number up Yahoo1, Yahoo2 etc.
Help Me.
Thanks.
Yeah i have experienced the same thing, whats seems to work for me is making sure you close down all apps before a soft reset or sim card change, go to start settings system memory running program list and stop all
This works for me every time now and i no longer have to set up my mail accounts
All you need to do is to turn off your device off for a while (a couple of seconds will do) before you reset.
It's because WM5 caches data to speed up the device a bit, and if you reset your device before it gets a chance to permanently write the data, it gets lost.
Best thing is to shut off before you do a reset, in case you lose data.
Well I sent mine to service, switched the mainboard and i can soft reset at anytime now, never looses any data any more.
Same Rom and config but the problem is completly gone
bosjo said:
Well I sent mine to service, switched the mainboard and i can soft reset at anytime now, never looses any data any more.
Same Rom and config but the problem is completly gone
Click to expand...
Click to collapse
Which Universal device did you have exactly?
I have a Qtek 9000 that seems to be forgetting its authentications and I can't figure it out. Nothing else seems to be wrong with it which leads me to think it HAS to be a software issue, but I can't pin it down!
The only weird things I'm experiencing: Bluetooth devices lose pairing (device redetects them and asks for PIN), Wi-Fi access points get wiped clean (get prompted for WPA keys), and infrequently the Exchange Server password in ActiveSync and the GPRS login information to Cingular are asked even when "Save password" is set.
Qtek 9000 from Dangaard Norway
Min wiped Email settings, Wlan, and some GPRS settings
Don't know about BT, dident use it before i sent it back.
Thanks Bosjo, I was beginning to think I was the only one, or that it was a software issue.
I believe it's related to the fact that the IMEI temporarily disappears from the phone, so it loses authentication of itself and therefore the devices or credentials its encrypted with.
I posted full details here http://www.howardforums.com/showthread.php?t=797931 and will likely be shipping it back to the supplier tomorrow for replacement.
That's true, I totally forgot about the Imei disapering.
It also failed to display the radio version.
I know for sure that they actually switched the mainboard cause I have a different MAC adress, haven't checked the Imei number though.
It's a bit funny that this is a hardware error, one would think that it should forgett all settings then and not just pieces off it
Got the same problem. Im seeing my mail account on the today screen but can't access it, if i search for the e-mail's i can find them but can't access them. Anyone find a workaround or where can i delete my mail account i had before it dissapred, becuase now if i try to add the mail account again with the same name as last time it says that i alredy got a account but i can't edit it :/... Please help
damn, nobody found a solution for this? search thru the registry twice without a result ;/
does this happen only when you take off the battery?
another one ....
any solution for it....
regards
ady: nah when i do a soft reset
can't find it in somewhere in the registry either so don't know how i could remove this damn buggy thing :/

WaveSecure

Hey there guys. Just wanted to share my experience with using wave secure on the desire.
After a friend was mugged and had his desire stolen from him it got me onto thinking about protection from having someone use my phone and loosing my photos etc and also trying to recover the stolen handset.
My search lead me to wave secure. A multi platform protection software.
It consists of two apps on the phone (the main app and then an app to prevent un-installing the main app).
It allows locking down the phone if a different sim is used in the handset and online tracking of the phone even with a different sim card inserted.
You can also issue commands to remotely wipe the device.
It so far seems pretty good and has caused no slow down of the handset as it does very little in the background.
There is a 7 day trial and then if you want to sign up input "goal" as a code to recieve a discount which works out at £10 a year ($14.99) which I think is pretty cheap!
Search in the market for it and give it a go!
Phil
the only issue i could see with this is the international text rates. Your phone under certain situations will text the server which is currently not based in europe. Apparantly there are plans to add a server in the UK at some point.
Also, if the phone locks, and the thief knows something about the phone, a hardreset will remove the protection. The only way around this is to root the phone and install as a system application.
ardsar said:
the only issue i could see with this is the international text rates. Your phone under certain situations will text the server which is currently not based in europe. Apparantly there are plans to add a server in the UK at some point.
Also, if the phone locks, and the thief knows something about the phone, a hardreset will remove the protection. The only way around this is to root the phone and install as a system application.
Click to expand...
Click to collapse
But that again after a hardreset your data will be wiped and that way it will be more secure then not having the program
I use it for the data wipe function , it boring to lose your phone. But its even worse to have them looking at your Privat mail / work mail / phone numbers and so on.
And if they do a data wipe then its good enough for me
Giland said:
But that again after a hardreset your data will be wiped and that way it will be more secure then not having the program
I use it for the data wipe function , it boring to lose your phone. But its even worse to have them looking at your Privat mail / work mail / phone numbers and so on.
And if they do a data wipe then its good enough for me
Click to expand...
Click to collapse
fair comment.
you don't get charged for international texts. I have had no such charges on my account so it must use a uk based server of some kind.
And I know that a hard reset will wipe it but as you so then so be it but in the event that someone finds it i know I can text my number first and request the program to locate the phone for me or lock it/wipe it etc. And even if they take the sim out and put their own in i can do the same so have a greater chance of either catching the theiving scum or getting it back etc.
Phil

[Q] Lost HTC Wildfire - India

My friend lost his HTC-Wildfire ( India, Bangalore).
There was no tracker enabled, is it possible to request HTC to block the device based on IMEI number? I read somewhere, it is not yet possible in India ( the blog-post was about a year old).
Any other suggestions?
HTC will not do it. Your mobile operator will do it, but, it needs a FIR from your local police station, and, as expected, it is a process full of hassle, unless you have 'contacts'.
And I heard, mobile operator keep asking to go back to device manufacturer. ( we work at SIM level, and not device, unless it is locked).
Then perhaps I should let the 'finder' enjoy his luck for now.
As I said, its a hassle filled process. From what I read and heard, it is the mobile operator who should do it, because, all of them have access to a global database of stolen phones. All they need to do is simply add your IMEI to this global list, and it is locked for use with any sim - any network. Obviously, its a process filled with legal red tape, which is why they are uncooperative.
I think when we are using android market, Google will be having our imei/serial number. Don't know if that helps to track the phone ( maybe not ). But I think everyone with android phone must be using market.
And if the person who got the phone wants to use wildfire without a sim or any other internet networks, then u can do really really nothing. All we should do is to protect our phone from being lost.
You could also try Plan B,if it works in your country.It`s an app that installs itself when the device connects to the market and then sends you the location of the phone.
Hope it will work for you^^
Haska said:
You could also try Plan B,if it works in your country.It`s an app that installs itself when the device connects to the market and then sends you the location of the phone.
Hope it will work for you^^
Click to expand...
Click to collapse
That was the first thing I did, but I think I was late by hours. By that time the device was offline.
ALso, there was a 'pattern' based unlock password. So, if the person goes about reflashing the ROM (himself, or whoever he sells to).. then that wont work.
Haska said:
You could also try Plan B,if it works in your country.It`s an app that installs itself when the device connects to the market and then sends you the location of the phone.
Hope it will work for you^^
Click to expand...
Click to collapse
It's already lost unfortunately.
Besides, atleast as far as I know, mobile thieves are today much more intelligent. They will first flash and format your phone before even attempting to use it (They switch off your phone immediately after picking it - happened to me once). Also, another aspect is that it is hardly ever the thief who will use it. He will sell it at first opportunity.
^@3xeno
Exactly.
I had no hope from planB, but I still did it - just in case.
Even if it works, the accuracy of location would be very important.
I can be evil and go all-out to get IMEI blocked. But just thinking whether its worth the hassle ( its more of a revenge), as they say, it wont help to get the device back.
Or should I let the 'receiver' enjoy his luck.
As i can remember there is a app in the market called 'plan B' which helps to track your phone even after it is lost. Log in to the market with your pc and search for it.
Sent from my HTC Wildfire using XDA Premium App
shiranmotha said:
As i can remember there is a app in the market called 'plan B' which helps to track your phone even after it is lost. Log in to the market with your pc and search for it.
Sent from my HTC Wildfire using XDA Premium App
Click to expand...
Click to collapse
Of course he can install "Plan B" remotely in his device from PC android market without any confirmational messages (but provided only if his gmail account is still associated with his phone. This happens only if his sim card was unchanged and i dont think that is the case).
It would be nice if google gives some more security to keep the gmail account attached to the phone.
bharatgaddameedi said:
It would be nice if google gives some more security to keep the gmail account attached to the phone.
Click to expand...
Click to collapse
I had that feeling almost two months afther buying it: you can simply pull out the sim card of the device and start it up, resulting in having access to the persons mails and contacts. You can even send mails if you enable wifi.
Solution for that: the pattern unlock. Most of the time annoying, but thiefs will have to hard reset the phone to get past it, loosing all the contact with my mail and google contacts.
EDIT: or at least I hope so, never really tried to see if there was a way to get past the unlock code (accept when you get called, but I really hope that the thief is not someone who has my number )
ErwinP said:
I had that feeling almost two months afther buying it: you can simply pull out the sim card of the device and start it up, resulting in having access to the persons mails and contacts. You can even send mails if you enable wifi.
Solution for that: the pattern unlock. Most of the time annoying, but thiefs will have to hard reset the phone to get past it, loosing all the contact with my mail and google contacts.
EDIT: or at least I hope so, never really tried to see if there was a way to get past the unlock code (accept when you get called, but I really hope that the thief is not someone who has my number )
Click to expand...
Click to collapse
A typical thief wont be able to get past 'pattern-unlock'. However, in hands of a hacker, with adb - everything is possible with sufficient time and motivation.
Typical thief would either sell it, or try to use it using different sim ( your best hope for any post-theft-tracking possibility).
Irony is that, pattern lock saves you from un-educated 'thief' misusing your data. But, on the other hand it motivates them to reflash the ROM, thus eliminating any chance of u tracking it.
In hands of even bigger experts, even IMEI-lock wont stay for long. I am sure there are people who know how to spoof IMEI. But I would imagine that is very small community.
Yes it all depends on the person that finds/steals the phone but better to try and fail than not try at all.And yes the Plan B requirement is that the person that has your phone uses your gmail account login on the market.With pattern lock the one that finds it would have to flash it as akshayxyz said so it all depends on the settings/luck or whatever ,but still there is no harm in trying.
After all what are the chances that someone with knowledge about these things finds your lost phone,and if that was the case then your friend has really bad luck.
I lost my phone and i used it just in case,I even kept the same password in the hope that one would log in with it.It didn`t help me since as i found out later my lcd cracked when it fell out of my pocket ,but after i got it back(the person that found it came into the store i work at and asked how much would the replacement cost) and loged in the market the app installed itself,so try it.
No harm done and its just a few clicks on the net^^.

Forgotten S10+ PIN

I have a client who's wife died recently. As with any situation where the spouse dies at home, the police did a full investigation and went through all the computers and phones and the like and returned them to him. He desperately wants to get to the data on the phones, but cannot, as he does not know the PIN code to either. He has tried birthdays for the kids and every other things he can think of. He now only has 9 attempts left to get the PIN right, and fears the data will be lost if he gets it wrong. Is there any way to get to the data on these phones? Obviously we don't want to factory reset and risk losing everything. Any suggestions/ideas for help?
Only 2 ways. One is to use Samsung find my Mobile and the other is to use Google find my Device. Of course you might need to know the email and password. There's no way to bypass the PIN on Android 9 or 10 from the phone itself.
StoneyJSG said:
Only 2 ways. One is to use Samsung find my Mobile and the other is to use Google find my Device. Of course you might need to know the email and password. There's no way to bypass the PIN on Android 9 or 10 from the phone itself.
Click to expand...
Click to collapse
So, she never registered the phone with Samsung, so the Samsung Find My Mobile isnt an option.
However, I have logged into the email and used the Google Find My Device. It lists the phone, the service is active, but the Gooogle FMP service says it cannot locate thee phone. Phone is powered on, SIM is inserted, and the service is active, as I can call and text the phone with no issues
If 'smart lock' was enabled, you could go to her favorite places (possibly their home) and the device would automatically unlock itself. The last option is to go to a Samsung service center with all documentation.

HELP, Locked S10+cannot unlock with all of the accounts at my disposal

Hey Everyone,
I have been bashing my head against a wall trying to get this phone unlocked, a friend has passed away and no one knows his PSW. The phone houses information that will help the family.
What I have been able to get access to over the course of time i have spent with all devices.
Emails, laptops, Samsung account.
He was good with securing his passwords but I was able to get through with some persistence.
The phone is linked to his Samsung account and when i go onto: https://findmymobile.samsung.com/
i see it however when i try to see any options I get the following:
"Your service provider doesn't support the Find My Mobile service on your phone.
If you've lost a device, you can find it with SmartThings Find in the SmartThings app.
SmartThings Find is only supported on devices with Android O or higher."
smart things gives me absolutely nothing. I tried to bypass the service provider by spoofing the wifi from his home and got him connected but that has given me no further progress.
I also checked if he had developer options on so i could ADB into the phone but again no luck with that. I am down to "3 attempts left" with no option to reset password.
Any help would be super appreciated.
Also have an iPad that i cant figure out the password to but I am guessing that thing is done, and the data cannot be removed from it.
Thanks in advance to anyone that can help.
_dW
one of the forum members was able to attempt to assist but we did not get far I have not seen a message like this in the samsung account ever and yet it always pops up . we reflashed the phone to a ATT variant and attempted to see if it can be found on that network and we got the same results.
I feel like I am between a rock and a hard place I would love to help the family but I know within 3 attempts the phone will be wiped.
If anyone has any other ideas I am all ears.
bump plz help
Data recovery specialist. They're out there.
Didn't they backup the data?

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