Database Users

Advice requested for weird purchase issue - tale of caution to all potential buyers

Hello All,
Apologies in advance for a necessarily long story but I think it has implications for unsuspecting customers. Hope people start checking goods very carefully!!
I bought a new 64GB TPT with Keyboard Folio from a reputed online seller in UK on 19 January, paid full price and for next day delivery.
Parcel arrived promptly the next day in a big black plastic bag with carton inside. So I signed for it and opened the big plastic bag. Inside I found a large Thinkpad Carton which was a bit banged up and there was some rattling inside. I was now worried but having signed for it, I opened the outer carton and found a smaller Thinkpad Tablet box inside it, which looked undamaged.
However, on closer inspection, it was clear that this was NOT a sealed box, that someone had opened it and re-taped with narrower tape. I was getting quite worried now that I had been sent a customer return rather than Brand New.
Anyway, I open the smaller Thinkpad box, find the tablet inside but guess what, the red security seal was broken. I didn't even need to open the seal, it was poorly stuck back. I take the tablet out and see smudges and dust on the screen and scratches on the back!!
I decided enough is enough and phoned the dealer who promptly sent me an email requesting a photograph. I sent that after several attempts and they acknowledged receipt and that they had requested replacement from supplier.
I took further steps to make sure that I don't get lumbered with a used item. I checked the serial number on the despatch note and the boxes and compared it to the serial number on the tablet inside the flap cover of the SD/SIM slot. They were the same. I cleaned the screen, there were no scratches.
I thought to have a look at the tablet working anyway while waiting for exchange. It powered on and went into the home screen straight away, further confirmation that whoever had handled it before hadn't bothered to factory reset. The battery showed 3/4 charge so I went to "Settings" to have a look.
Much to my surprise, the internal storage showed up around 28GB (I had purchased the 64GB tablet) which I couldn't understand. Then the tablet shut down and stayed dead (SOD) despite every effort to put life into it. I emailed the seller anyway but they are closed on the weekend. I knew by now that not only had I been sent a USED and scratched customer return but also a defective and lower spec tablet. Weird enough but it gets worse.
I left it on charge for >24 hours and tried again today. Thankfully the tablet started without a hiccup, went into the home screen and I went straight to "Settings" and "About Tablet" to confirm internal storage. It still showed about 27.4GB plus 540MB used space. No question that they sent me 32GB tablet.
I then discovered the worst thing I could expect. I went into status and checked the Serial Number of the System Unit as recorded IN the tablet firmware itself. Guess what, the serial number embedded in the tablet is TOTALLY DIFFERENT from that in the pull down flap cover of SD slot and that on the cartons!
Until this point, I had assumed that some sleeper in the warehouse had mistakenly sent me a customer return. Now I question that assumption.
The shocking thing in this whole scenario is that the Outer carton, Inner carton and Despatch note all state the same serial number and this matches with the small print label inside the pull down flap SD slot cover. But the embedded System Unit Serial Number is COMPLETELY DIFFERENT!
I would not have known at all if I hadn't become suspicious from the outset. Even then it was the internal storage size that caught my attention and induced me to check system unit serial.
There is no doubt whatsoever that a replacement cannot be refused by the dealer, I phoned them and emailed photos on the day of receipt. Why should the embedded system unit serial be different from that on the SD flap cover which is after all, part of the tablet itself?
However, I would ask other forum members if I am mistaken in thinking that system serial number as seen in Settings>About tablet>Status should be the same as on the SD flap label and the boxes. If they are different as I have now found out, what is the implication?
If I am correct in thinking that the serial numbers everywhere should be the same, how come the sticky label on the SD flap cover is same as on the cartons. Indeed, according to despatch note and boxes, the serial number on them should be the 64GB machine. Not mine though!
I would appreciate comments and advice. Once again, sincere apologies for the long post and a couple of repetitions (long winded as usual!).
Kind regards

Sounds like a pretty terrible thing to have to deal with, hope you eventually get what you paid to receive.
The S/N on the flap matches the System-unit serial number under About Tablet on my tablet

Thanks for confirming that, mine is different
MrKwatz said:
Sounds like a pretty terrible thing to have to deal with, hope you eventually get what you paid to receive.
The S/N on the flap matches the System-unit serial number under About Tablet on my tablet
Click to expand...
Click to collapse
My serial number in Settings>About tablet>Status = MP06xxP
On the label inside the SD flap cover on tablet, despatch note, both outer and inner cartons, the serial number reads = MP04xxX
So does this mean that whoever despatched it did a dodgy swap of the SD cover flap on my unit to show a different serial number "to match the purchased unit"?
If so, is this a fraudulent alteration of serial numbers to deceive the customer?
I take a dim view of it if this is what has happened and wonder if I should bring it to Trading Standards Office's attention.
I still can't believe someone would go so far as to alter serial numbers but surely he would know that the correct serial number would be embedded in the About Tablet!!
I certainly will compare serial numbers on all electronic items in their displays whenever possible as it looks like someone has been dodgy in this case!
I just didn't expect it from a very well known dealer although they said on the phone that it was despatched direct from their supplier, who now has several questions to answer. It is illegal to alter serials just as it is to alter car plates.
Thanks for your confirmation.
Kind regards

Update
Hello All,
I phoned the dealer this morning and he said they have forwarded my emails to the supplier and it will take 5 days for them to respond.
I decided this was total dung and phoned HM Govt Trading Standards Office and they said that as the contract is between dealer and me, supplier is irrelevant and that I am entitled to refund forthwith from the dealer as they did not supply the goods that I ordered.
There may be an issue of misconduct as well somewhere in the chain as I cannot imagine the Settings>About tablet>Serial number being different from box, invoice and sticky label on SD flap unless someone actually changed the sticky label or even the SD flap!
Amazing. I am waiting to hear from the dealer and taken plenty of photos to show mismatch, scratches etc. I have asked for a refund as there is no way I will trust this dealer again even if the fault is the supplier's. The dealer should deal with the supplier rather than asking me to wait 5 days for them to pontificate.
Thanks for your patience. I strongly recommend that people check the product serial number in its OS or display before accepting it as genuine. You never know these days, despite this dealer having a good reputation this happened.
Best wishes!

I guess I'm "lucky" that I ordered mine straight from Lenovo Direct and waited 2 months for them to deliver (3 months - Keyboard Folio).
I wish you the best, I would have blown my top if I got scammed like that.

All I can say is wow. Hopefully you will get what you purchased or a full refund.
wow
TS

I am still waiting though!
twospirits said:
All I can say is wow. Hopefully you will get what you purchased or a full refund.
wow
TS
Click to expand...
Click to collapse
The dealer has not yet responded to my request for refund. I decided I didn't want a replacement from his dodgy supplier and I have advised my credit card company of the issues.
Out of interest, I searched the internet for serial number fiddling and it turns out that this is very common with Sony PS3. Apparently, scammers repackage cleaned and used PS3's AND alter their serial numbers to resell at new price!
All I can say is that this is the first time I have come across years of online purchases in the UK and it is probably a new innovation that only scam artists can think of.
Check serial number is my new motto!
Kind regards
KF

How to tell if Samsung Galaxy Note N7000 is refurbished or not

Hello everyone
I do have Samsung Galaxy Note N7000
And i was wondering how to tell if my galaxy note is refurbished or factory made
because i keep notice that my phone keep freeze a lot plus the Google maps and GPS totally kill the phone and so slow to use so please tell me if that normal thing to happen too or not ,

It might be the firmware.
Try Flashing XXLA6 Stock.
AFAIK, There is no way to tell whether a unit is brand new or Refurbished.

Dont know if this applys to notes. But for my galaxy s the different of a retail and a refurbished( the replacement phone samsung gave me) was the sticker on the back of the.phone showing serial imei and such. The retail onw is nice and good quality with samsung logo and made location. The refurb one is just one cheap sticker with some barcode and number
Sent from my GT-N7000 using Tapatalk

JazonX said:
It might be the firmware.
Try Flashing XXLA6 Stock.
AFAIK, There is no way to tell whether a unit is brand new or Refurbished.
Click to expand...
Click to collapse
That means i shud flash my phone to European version ?
Is that ROM is the fastest ?
tg9413 said:
Dont know if this applys to notes. But for my galaxy s the different of a retail and a refurbished( the replacement phone samsung gave me) was the sticker on the back of the.phone showing serial imei and such. The retail onw is nice and good quality with samsung logo and made location. The refurb one is just one cheap sticker with some barcode and number
Sent from my GT-N7000 using Tapatalk
Click to expand...
Click to collapse
I cant tell if my material good or not on the phone because i havent used any galaxy note's before except mine
So i was thinking that some guys says go to RTN number but idk how to do that
because they say i shud dial up some code which never work for me
any idea about that code ?

From where did you get it ?
Do not flash XXLA6
wipe your device and flash the latest Emirates rom (arabic rom)
it is fast and stable.
The ICS will be released soon.

M.Noury said:
From where did you get it ?
Do not flash XXLA6
wipe your device and flash the latest Emirates rom (arabic rom)
it is fast and stable.
The ICS will be released soon.
Click to expand...
Click to collapse
I got it from a guy who sells them on big hardware site in egypt
And i already have the emirates version on my phone
Just the thing is , how to tell if my phone is refurbished or not , whats the steps to know ?

there is no physical evidence new / user or phone from shop returns ...

i have your same version of the note, and it does the same with freezing, a friend has the same note but with v2.3.6 not 2.3.5 and it works a lot better.
so try updating to 2.3.6 (assuming that your device has no warranty) or wait for the ICS

Never ignore gut feelings!
I should have trusted my gut when I received my "NEW" SGN (N7000) -- a purchase I made on Amazon from a seller named "Goodios" -- when it arrived in a box with a broken factory seal. There was a sticker over the original seal but upon closer inspection it was obvious that the original factory seal had been broken. Unfortunately for me, due to the seller's high feedback rating I unconsciously began making excuses for them from the get go. I assumed they opened the box merely to add an aftermarket US power adapter despite common sense screaming out the fact that there would have been no practical reason to do such a thing. Any additional accessories could have simply been dropped into the shipping box -- there was after all plenty of room.
The last and biggest clue which would finally convince me that this was in fact NOT a new unit as described by the seller was the missing sticker that should have been covering the screw at the top left corner of the battery well. Removal of this sticker voids the factory warranty, and the fact that it was missing on mine told me that my unit was likely refurbished.
Unfortunately again for me I didn't figure out that last clue until after the 30-day window in which I could have returned the phone. I'm kicking myself now because that's something I would have otherwise thought to check had my suspicions not be quelled by the seller's feedback rating. A high positive feedback ratio often signifies an honorable seller, but it can also signify a crooked seller with ignorant customers like me. Another expensive lesson learned (sigh).

AjaxTheCleaner said:
I should have trusted my gut when I received my "NEW" SGN (N7000) -- a purchase I made on Amazon from a seller named "Goodios" -- when it arrived in a box with a broken factory seal. There was a sticker over the original seal but upon closer inspection it was obvious that the original factory seal had been broken. Unfortunately for me, due to the seller's high feedback rating I unconsciously began making excuses for them from the get go. I assumed they opened the box merely to add an aftermarket US power adapter despite common sense screaming out the fact that there would have been no practical reason to do such a thing. Any additional accessories could have simply been dropped into the shipping box -- there was after all plenty of room.
The last and biggest clue which would finally convince me that this was in fact NOT a new unit as described by the seller was the missing sticker that should have been covering the screw at the top left corner of the battery well. Removal of this sticker voids the factory warranty, and the fact that it was missing on mine told me that my unit was likely refurbished.
Unfortunately again for me I didn't figure out that last clue until after the 30-day window in which I could have returned the phone. I'm kicking myself now because that's something I would have otherwise thought to check had my suspicions not be quelled by the seller's feedback rating. A high positive feedback ratio often signifies an honorable seller, but it can also signify a crooked seller with ignorant customers like me. Another expensive lesson learned (sigh).
Click to expand...
Click to collapse
Thats really annoying when you can find people like these all over the internet trying to steal you with all ways possible . Sorry to hear that you fell in such a trap man .
Sent From My Samsung Galaxy Note N7000 Using XDA Premium

AjaxTheCleaner said:
I should have trusted my gut when I received my "NEW" SGN (N7000) -- a purchase I made on Amazon from a seller named "Goodios" -- when it arrived in a box with a broken factory seal. There was a sticker over the original seal but upon closer inspection it was obvious that the original factory seal had been broken. Unfortunately for me, due to the seller's high feedback rating I unconsciously began making excuses for them from the get go. I assumed they opened the box merely to add an aftermarket US power adapter despite common sense screaming out the fact that there would have been no practical reason to do such a thing. Any additional accessories could have simply been dropped into the shipping box -- there was after all plenty of room.
The last and biggest clue which would finally convince me that this was in fact NOT a new unit as described by the seller was the missing sticker that should have been covering the screw at the top left corner of the battery well. Removal of this sticker voids the factory warranty, and the fact that it was missing on mine told me that my unit was likely refurbished.
Unfortunately again for me I didn't figure out that last clue until after the 30-day window in which I could have returned the phone. I'm kicking myself now because that's something I would have otherwise thought to check had my suspicions not be quelled by the seller's feedback rating. A high positive feedback ratio often signifies an honorable seller, but it can also signify a crooked seller with ignorant customers like me. Another expensive lesson learned (sigh).
Click to expand...
Click to collapse
This is why I prefer to go out n buy stuff myself rather than ordering it from eBay or Amazon..if u yourself would have gone out to a Samsung store or any other store u wouldn't have gone through this..
Sent from my Galaxy Note with Blazing CM9

AjaxTheCleaner said:
I should have trusted my gut when I received my "NEW" SGN (N7000) -- a purchase I made on Amazon from a seller named "Goodios" -- when it arrived in a box with a broken factory seal. There was a sticker over the original seal but upon closer inspection it was obvious that the original factory seal had been broken. Unfortunately for me, due to the seller's high feedback rating I unconsciously began making excuses for them from the get go. I assumed they opened the box merely to add an aftermarket US power adapter despite common sense screaming out the fact that there would have been no practical reason to do such a thing. Any additi]onal accessories could have simply been dropped into the shipping box -- there was after all plenty of room.
The last and biggest clue which would finally convince me that this was in fact NOT a new unit as described by the seller was the missing sticker that should have been covering the screw at the top left corner of the battery well. Removal of this sticker voids the factory warranty, and the fact that it was missing on mine told me that my unit was likely refurbished.
Unfortunately again for me I didn't figure out that last clue until after the 30-day window in which I could have returned the phone. I'm kicking myself now because that's something I would have otherwise thought to check had my suspicions not be quelled by the seller's feedback rating. A high positive feedback ratio often signifies an honorable seller, but it can also signify a crooked seller with ignorant customers like me. Another expensive lesson learned (sigh).
Click to expand...
Click to collapse
Could you please post a picture of a note with or without the sticker? I've looked everywhere but i can't find a picture. I fear i am like you and am missing the sticker but am still within the time period to return my note

AjaxTheCleaner said:
I should have trusted my gut when I received my "NEW" SGN (N7000) -- a purchase I made on Amazon from a seller named "Goodios" -- when it arrived in a box with a broken factory seal. There was a sticker over the original seal but upon closer inspection it was obvious that the original factory seal had been broken. Unfortunately for me, due to the seller's high feedback rating I unconsciously began making excuses for them from the get go. I assumed they opened the box merely to add an aftermarket US power adapter despite common sense screaming out the fact that there would have been no practical reason to do such a thing. Any additional accessories could have simply been dropped into the shipping box -- there was after all plenty of room.
The last and biggest clue which would finally convince me that this was in fact NOT a new unit as described by the seller was the missing sticker that should have been covering the screw at the top left corner of the battery well. Removal of this sticker voids the factory warranty, and the fact that it was missing on mine told me that my unit was likely refurbished.
Unfortunately again for me I didn't figure out that last clue until after the 30-day window in which I could have returned the phone. I'm kicking myself now because that's something I would have otherwise thought to check had my suspicions not be quelled by the seller's feedback rating. A high positive feedback ratio often signifies an honorable seller, but it can also signify a crooked seller with ignorant customers like me. Another expensive lesson learned (sigh).
Click to expand...
Click to collapse
If it was fulfilled by Amazon then you might have hope. Let them know what you discovered and then tell them the item was not as described and that you demand a full refund. Amazon customer service phone number 1-866-216-1072
---------- Post added at 01:55 AM ---------- Previous post was at 01:52 AM ----------
Techimplant said:
This is why I prefer to go out n buy stuff myself rather than ordering it from eBay or Amazon..if u yourself would have gone out to a Samsung store or any other store u wouldn't have gone through this..
Sent from my Galaxy Note with Blazing CM9
Click to expand...
Click to collapse
Good point but hard to find a "brick and mortar" store in the USA that sells this international unlocked phone therefore Amazon and ebay. I didn't even know Samsung had their own stores. If they have them in the USA it must be major cities like NYC, Chicago, LA, etc.

HELP: Unable to return defective note (box missing)

I bought an open box note 10.1 a month ago but it turned out to be defective (screen frequently unresponsive on wake up) . I tried to replace it but they told me they need the box because it has the serial number. I lost the box but the serial is already stored on the device. My question is:1- Do they have the right to refuse replacing the device for not having a box 2- What should I do in this situation?
P.S I have one year warranty.

Where did you buy it? Seems most notable retailers, (bestbuy, frys, staples..etc) would have mo problem so long as you are within your return window. Although sometimes those items can be sold "as is". It would state in your reciept. It seems like a simple conversation with the manager would solve the problem.
Worst case, just have Samsung give you an RMA. I'm sure they will have no problem with that.
Sent from my SM-P600 using Tapatalk

Just a suggestion, always keep the original box at least until the end of the warranty period. Besides that, contact samsung, if the retailer won't do anything you can always just request service.
Sent from my SCH-I545 running Hyperdrive RLS14 using XDA Premium app.

Serinety said:
Where did you buy it? Seems most notable retailers, (bestbuy, frys, staples..etc) would have mo problem so long as you are within your return window. Although sometimes those items can be sold "as is". It would state in your reciept. It seems like a simple conversation with the manager would solve the problem.
Worst case, just have Samsung give you an RMA. I'm sure they will have no problem with that.
Sent from my SM-P600 using Tapatalk
Click to expand...
Click to collapse
I bought it from souq.com. I've already passed the return window (2 weeks) but still have 11 months in warranty.

mattyp92 said:
Just a suggestion, always keep the original box at least until the end of the warranty period. Besides that, contact samsung, if the retailer won't do anything you can always just request service.
Sent from my SCH-I545 running Hyperdrive RLS14 using XDA Premium app.
Click to expand...
Click to collapse
So in case the retailer refused to give me a replacement, how can I contact samsung about it? and how easy is it to get a replacement?

Kimo377 said:
So in case the retailer refused to give me a replacement, how can I contact samsung about it? and how easy is it to get a replacement?
Click to expand...
Click to collapse
You can search how to contact samsung on samsung website, it depend on your country, for US this is the link to find service location http://www.samsung.com/us/support/service/location
Then is up to samsung decide if you need a replacement or a repair.

serial number is on the back if it isn't worn off. you may need a magnifying glass to read it.

This does not sound legit.
Via my Note 3

So they have a 14 day return policy, after 30 days you want to return it, they won't let you and you want to know if they have the right to refuse replacement?
Yes they do, even if you had the original box. You are outside the return period. Now it is up to Samsung to repair or replace under warranty.
Sent via Tapatalk and my thumbs.

Kimo377 said:
So in case the retailer refused to give me a replacement, how can I contact samsung about it? and how easy is it to get a replacement?
Click to expand...
Click to collapse
How old are you.. out of curiosity. You should be pretty capable of figuring out how to contact Samsung without anyone's help. I think we are getting trolled.
Sent from my SM-P600 using Tapatalk

Serinety said:
How old are you.. out of curiosity. You should be pretty capable of figuring out how to contact Samsung without anyone's help. I think we are getting trolled.
Sent from my SM-P600 using Tapatalk
Click to expand...
Click to collapse
Looks like the OP is from Ismailia, Egypt. Most likely a language issue.
Kimo377 said:
I bought an open box note 10.1 a month ago but it turned out to be defective (screen frequently unresponsive on wake up) . I tried to replace it but they told me they need the box because it has the serial number. I lost the box but the serial is already stored on the device. My question is:1- Do they have the right to refuse replacing the device for not having a box 2- What should I do in this situation?
P.S I have one year warranty.
Click to expand...
Click to collapse
Have you tried to contact someone through the Samsung Ismailia Facebook page They maybe able to help you.

Looks like I need to make some clarifications here:
1- I don't want to return the device, I want to have it replaced (repaired at least). I've already edited the OP but failed to edit the title.
2- I bought the device from UAE via souq uae, and it has Souq.com Guarantee for one year
3- When I contacted souq.com they said they need the box because it has the serial number of the device. The box is lost.
Now I'm at a loss about what to do next.
I hope I made myself clear this time

Kimo377 said:
Looks like I need to make some clarifications here:
1- I don't want to return the device, I want to have it replaced (repaired at least). I've already edited the OP but failed to edit the title.
2- I bought the device from UAE via souq uae, and it has Souq.com Guarantee for one year
3- When I contacted souq.com they said they need the box because it has the serial number of the device. The box is lost.
Now I'm at a loss about what to do next.
Click to expand...
Click to collapse
Is the serial number on the back of the device?
Have you registered the device with Samsung?

kkretch said:
Is the serial number on the back of the device?
Have you registered the device with Samsung?
Click to expand...
Click to collapse
The device has no serial number on its back. but you can get the serial from settings > about phone > status .. or calling *#60#
I don't know what you mean by registering the device.

Any one bought Galaxy phone from Samsung's website?

Hi all! Want to find out if any one bought a Galaxy smartphone(Galaxy S8 as an example) from samsung.com? If yes, then I would like to know if phone's IMEI or Serial # is printed on the invoice that is included in the shipping box OR does it just say the model # of the phone and that is it?

Charkatak said:
Hi all! Want to find out if any one bought a Galaxy smartphone(Galaxy S8 as an example) from samsung.com? If yes, then I would like to know if phone's IMEI or Serial # is printed on the invoice that is included in the shipping box OR does it just say the model # of the phone and that is it?
Click to expand...
Click to collapse
Just got mine today, the IMEI is on the units box as well as the unit itself.

jim262 said:
Just got mine today, the IMEI is on the units box as well as the unit itself.
Click to expand...
Click to collapse
What about the packing slip, is there an IMEI there? I recently purchased HTC U11 and the packing slip had IMEI # printed on it.

Charkatak said:
What about the packing slip, is there an IMEI there? I recently purchased HTC U11 and the packing slip had IMEI # printed on it.
Click to expand...
Click to collapse
No, why is this important?

jim262 said:
No, why is this important?
Click to expand...
Click to collapse
The reason for this is if I buy a used device that is under warranty and seller provides a receipt for it, I just want to make sure that Samsung won't say that the device doesn't match the receipt.
I was thinking this:
If a person bought a device from Samsung(or another OEM), how does this company track if this is the device it sold to that specific person? Lest say if you bough the same model devices from 2 different places almost at the same time and deciding to return one of them, but if they are identical and you accidentally could return the wrong one to the wrong place of purchase. Upon return, the place of purchase might notice that IMEIs don't match or they don't keep track of it and as long as it the same model, color, then all is good?
In other words, do these companies track IMEI/Serial # for the devices they sell to each person?

Charkatak said:
The reason for this is if I buy a used device that is under warranty and seller provides a receipt for it, I just want to make sure that Samsung won't say that the device doesn't match the receipt.
I was thinking this:
If a person bought a device from Samsung(or another OEM), how does this company track if this is the device it sold to that specific person? Lest say if you bough the same model devices from 2 different places almost at the same time and deciding to return one of them, but if they are identical and you accidentally could return the wrong one to the wrong place of purchase. Upon return, the place of purchase might notice that IMEIs don't match or they don't keep track of it and as long as it the same model, color, then all is good?
In other words, do these companies track IMEI/Serial # for the devices they sell to each person?
Click to expand...
Click to collapse
As far as I know, the IMEI is not associated with an individual users, but primarily used to track the reselling of partially paid devices in order to blacklist them.

Returning X2 Pro from UK to Realme

I am struggling to return my defective X2 Pro bought directly from Realme in Europe. I am based in UK and have issues with my GPS and WiFi and raised a return request.
They emailed me back stating me that I have to return it myself from UK to France. I replied back stating to pick it up themselves or pay the return fee, but they have not responded to any of my emails.
Although they advertise free 14-day return on their website, looks like it is just lip service.
Can anyone suggest what my options are?

The free bit is probably that you will not be charged a restocking fee for the initial return, a quick google says you can get it returned to them for about 11 quid postage.

I think the free 14-day return only applies to a cancellation right (similar to the Distance Selling Act in Germany).
So I think it doesn't apply to warranty claims.

I am returning for a refund within the 14-day return window not for warranty claim. Their terms of sales says the below, but they are not even bothered to reply to their emails.
"the shipment will be returned by you at your own cost (subject to section 10.4 below) and on the basis
of acceptance/eligibility of your shipment, you can claim the expense paid for returning the shipment.
10.4 Where you choose to return a Product, you shall be solely responsible for the costs of return
save for:
(A) where the Product is defective or misdescribed according to the Product information provided
to you;"

ram11 said:
I am returning for a refund within the 14-day return window not for warranty claim. Their terms of sales says the below, but they are not even bothered to reply to their emails.
"the shipment will be returned by you at your own cost (subject to section 10.4 below) and on the basis
of acceptance/eligibility of your shipment, you can claim the expense paid for returning the shipment.
10.4 Where you choose to return a Product, you shall be solely responsible for the costs of return
save for:
(A) where the Product is defective or misdescribed according to the Product information provided
to you;"
Click to expand...
Click to collapse
Dual-GPS/WIFI issue as you stated probably will be counted as returning device on your demand and not as defective/misdescribed. IMO, wifi issue they will count as region incompatibility or that you use incompatible devices which you want connet to via WIFI. They will be like, its not defective phone its your router, ap or whatever else. You should replace your incompatible/defective router, ap or whatever else.

The device suddenly loses WiFi connectivity and I have to restart. Sometimes it does connect sometimes it doesn't. The screen just freezes as well out of the blue. Doesn't happen with my other devices including a different phone. Pretty sure it's nothing to do with my router or router at my work place. Lol

ram11 said:
The device suddenly loses WiFi connectivity and I have to restart. Sometimes it does connect sometimes it doesn't. The screen just freezes as well out of the blue. Doesn't happen with my other devices including a different phone. Pretty sure it's nothing to do with my router or router at my work place. Lol
Click to expand...
Click to collapse
Yea, you might know thats not the problem with router. But than again, if its device defect than why dont you try warranty first? If its defective than they should at least try to fix it. And than if they did not find any fix, you can choose to refund for device and also refund for shipping as device was defective/misdescribed.

After this diabolical experience with them, I don't want to keep the device even if they give it to me for free. A bunch of jokers who doesnt even respond to emails.

ram11 said:
I am struggling to return my defective X2 Pro bought directly from Realme in Europe. I am based in UK and have issues with my GPS and WiFi and raised a return request.
They emailed me back stating me that I have to return it myself from UK to France. I replied back stating to pick it up themselves or pay the return fee, but they have not responded to any of my emails.
Although they advertise free 14-day return on their website, looks like it is just lip service.
Can anyone suggest what my options are?
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Same, sent mine back yesterday with royal mail. Can you do me a favour please? On the picking list that's inside the box, the serial number on the bottom, is that the IMEI? Check on back box to see if it matches. I forgot to write mine down and give it to them, hope it doesn't cause an issue.

I am outside now. Once home, I will check and let you know.
Can I ask how much Royal Mail charged you to send it to France? Is Realme footing the return charge?

Just make a claim via PayPal. They are slow at responding to emails

ram11 said:
I am outside now. Once home, I will check and let you know.
Can I ask how much Royal Mail charged you to send it to France? Is Realme footing the return charge?
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About £14 but it covers only £250. Not sure if other couriers offer better. And they said I have to pay for shipping.

ram11 said:
I am outside now. Once home, I will check and let you know.
Can I ask how much Royal Mail charged you to send it to France? Is Realme footing the return charge?
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Were you able to check?

Yes. It's the serial number and the IMEI both on the box. Which one do you want me to look at?

By the way, Realme agreed to pick the phone up after asking me to send it on "pay at arrival" which all the couriers declined.

ram11 said:
Yes. It's the serial number and the IMEI both on the box. Which one do you want me to look at?
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If the serial at the bottom of the paper is the IMEI number by comparing it to number behind the box.

Which paper are you referring to? If it is the return paper, the long number in the bottom doesn't match with either serial number or IMEI (this doesnt match with anything on the box). The serial number on the device is of 8 digits.

ram11 said:
Which paper are you referring to? If it is the return paper, the long number in the bottom doesn't match with either serial number or IMEI (this doesnt match with anything on the box). The serial number on the device is of 8 digits.
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The paper is the packing list in the shipping box. Right at the bottom it says serial number.
Did you buy with PayPal?

Yes, bought through PayPal but didn't get any paper.

ram11 said:
Yes, bought through PayPal but didn't get any paper.
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Have you sent it back yet?