I am struggling to return my defective X2 Pro bought directly from Realme in Europe. I am based in UK and have issues with my GPS and WiFi and raised a return request.
They emailed me back stating me that I have to return it myself from UK to France. I replied back stating to pick it up themselves or pay the return fee, but they have not responded to any of my emails.
Although they advertise free 14-day return on their website, looks like it is just lip service.
Can anyone suggest what my options are?
The free bit is probably that you will not be charged a restocking fee for the initial return, a quick google says you can get it returned to them for about 11 quid postage.
I think the free 14-day return only applies to a cancellation right (similar to the Distance Selling Act in Germany).
So I think it doesn't apply to warranty claims.
I am returning for a refund within the 14-day return window not for warranty claim. Their terms of sales says the below, but they are not even bothered to reply to their emails.
"the shipment will be returned by you at your own cost (subject to section 10.4 below) and on the basis
of acceptance/eligibility of your shipment, you can claim the expense paid for returning the shipment.
10.4 Where you choose to return a Product, you shall be solely responsible for the costs of return
save for:
(A) where the Product is defective or misdescribed according to the Product information provided
to you;"
ram11 said:
I am returning for a refund within the 14-day return window not for warranty claim. Their terms of sales says the below, but they are not even bothered to reply to their emails.
"the shipment will be returned by you at your own cost (subject to section 10.4 below) and on the basis
of acceptance/eligibility of your shipment, you can claim the expense paid for returning the shipment.
10.4 Where you choose to return a Product, you shall be solely responsible for the costs of return
save for:
(A) where the Product is defective or misdescribed according to the Product information provided
to you;"
Click to expand...
Click to collapse
Dual-GPS/WIFI issue as you stated probably will be counted as returning device on your demand and not as defective/misdescribed. IMO, wifi issue they will count as region incompatibility or that you use incompatible devices which you want connet to via WIFI. They will be like, its not defective phone its your router, ap or whatever else. You should replace your incompatible/defective router, ap or whatever else.
The device suddenly loses WiFi connectivity and I have to restart. Sometimes it does connect sometimes it doesn't. The screen just freezes as well out of the blue. Doesn't happen with my other devices including a different phone. Pretty sure it's nothing to do with my router or router at my work place. Lol
ram11 said:
The device suddenly loses WiFi connectivity and I have to restart. Sometimes it does connect sometimes it doesn't. The screen just freezes as well out of the blue. Doesn't happen with my other devices including a different phone. Pretty sure it's nothing to do with my router or router at my work place. Lol
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Click to collapse
Yea, you might know thats not the problem with router. But than again, if its device defect than why dont you try warranty first? If its defective than they should at least try to fix it. And than if they did not find any fix, you can choose to refund for device and also refund for shipping as device was defective/misdescribed.
After this diabolical experience with them, I don't want to keep the device even if they give it to me for free. A bunch of jokers who doesnt even respond to emails.
ram11 said:
I am struggling to return my defective X2 Pro bought directly from Realme in Europe. I am based in UK and have issues with my GPS and WiFi and raised a return request.
They emailed me back stating me that I have to return it myself from UK to France. I replied back stating to pick it up themselves or pay the return fee, but they have not responded to any of my emails.
Although they advertise free 14-day return on their website, looks like it is just lip service.
Can anyone suggest what my options are?
Click to expand...
Click to collapse
Same, sent mine back yesterday with royal mail. Can you do me a favour please? On the picking list that's inside the box, the serial number on the bottom, is that the IMEI? Check on back box to see if it matches. I forgot to write mine down and give it to them, hope it doesn't cause an issue.
I am outside now. Once home, I will check and let you know.
Can I ask how much Royal Mail charged you to send it to France? Is Realme footing the return charge?
Just make a claim via PayPal. They are slow at responding to emails
ram11 said:
I am outside now. Once home, I will check and let you know.
Can I ask how much Royal Mail charged you to send it to France? Is Realme footing the return charge?
Click to expand...
Click to collapse
About £14 but it covers only £250. Not sure if other couriers offer better. And they said I have to pay for shipping.
ram11 said:
I am outside now. Once home, I will check and let you know.
Can I ask how much Royal Mail charged you to send it to France? Is Realme footing the return charge?
Click to expand...
Click to collapse
Were you able to check?
Yes. It's the serial number and the IMEI both on the box. Which one do you want me to look at?
By the way, Realme agreed to pick the phone up after asking me to send it on "pay at arrival" which all the couriers declined.
ram11 said:
Yes. It's the serial number and the IMEI both on the box. Which one do you want me to look at?
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Click to collapse
If the serial at the bottom of the paper is the IMEI number by comparing it to number behind the box.
Which paper are you referring to? If it is the return paper, the long number in the bottom doesn't match with either serial number or IMEI (this doesnt match with anything on the box). The serial number on the device is of 8 digits.
ram11 said:
Which paper are you referring to? If it is the return paper, the long number in the bottom doesn't match with either serial number or IMEI (this doesnt match with anything on the box). The serial number on the device is of 8 digits.
Click to expand...
Click to collapse
The paper is the packing list in the shipping box. Right at the bottom it says serial number.
Did you buy with PayPal?
Yes, bought through PayPal but didn't get any paper.
ram11 said:
Yes, bought through PayPal but didn't get any paper.
Click to expand...
Click to collapse
Have you sent it back yet?
Related
This is the second N1 phone that I've tried. The first one was zippy and my only complaint was dust leaking into the phone.
The replacement phone seems to be worse. No dust (had to use hairdryer to stop clicking, though), but I'm experiencing many other unpleasant issues.
1) Slowness. Switching between home screens and apps is sluggish, more sluggish than my first phone. Sometimes the home screen and browser freezes. My download speeds max out at 323 kilobytes/sec, which is unacceptable. Even my G1 was getting 800 kilobytes/sec.
2) Touch screen calibration. The calibration is all over the place, and a reboot doesn't always stabilize it.
3) Signal strength is poor. I get about 1 bar of 3g service in my home, whereas my first N1 and G1 had at least 3 bars. As I'm writing this email it has begun to switch between Edge and 3g, this never happened with my first N1 nor my G1. The phone was updated with the most recent fix as soon as I booted it up. I live in an area that got upgraded to 3g (t-mobile) about 8 months ago, FWIW.
4) The volume button doesn't click when pressed and you have to press it quite hard to get it to adjust the volume.
I am most definitely sending this thing back for a refund. The thing is, I don't have the retail box anymore. HTC kept it and sent my replacement in a non-marked cardboard box. Can I even get a refund at this point? Does the 14 day return period reset for replacements?
Best thing you can do is call HTC right away. Not sure how that will be handled man...
uansari1 said:
Best thing you can do is call HTC right away. Not sure how that will be handled man...
Click to expand...
Click to collapse
Google finally has telephone support as well. I would call them as well, since they sold you the phone in the first place, and legally they are the ones responsible for the return and refund.
As well, if they say you can't return it because you did a swap once already, explain to them that THEY sold you a phone that was defective, did not rememdy the problem given a reasonable chance (1 swap is considered reasonable), and legally must honor the return. If they still refuse, contact your bank/credit card(which ever you used to buy it with) many times they will step in on your behalf and throw some muscle around. If they won't, you can file a small claim against them for the cost of the phone, all the court fees, plus a reasonable amount extra for wasting your time... I would say $1500 would be reasonable, and if that is too "high" the judge will just award you a smaller amount.
Looks like HTC has some severe QC problems....I ordered a swap but now I am afraid to get an even bigger lemon.
They want to charge me a $45 restocking (opened box) fee. Is this legal for a defective phone refund?
scrappyabs2 said:
They want to charge me a $45 restocking (opened box) fee. Is this legal for a defective phone refund?
Click to expand...
Click to collapse
Yep. They are obligated to replace it for free as many times as it takes for you to get one that is good, but they are NOT obligated to return your money.
lbcoder said:
Yep. They are obligated to replace it for free as many times as it takes for you to get one that is good, but they are NOT obligated to return your money.
Click to expand...
Click to collapse
Not entirely true.. there are some consumer protection laws that probably would require Google to give a full refund if they tried x number of times to replace the phone but each one was defective. Just like lemon laws for cars.
scrappyabs2 said:
They want to charge me a $45 restocking (opened box) fee. Is this legal for a defective phone refund?
Click to expand...
Click to collapse
It all depends how reasonable they are with trying to rectify the faults. I would recommend letting them have one more try at a replacement first.
The other option is to tell Google that you refuse liability for the restocking fee because the product was defective, you didn't just change your mind. Tell them that you will be instructing your credit card company to reject any restocking charge that appears on your account as it is unauthorized.
m_hawk_1 said:
It all depends how reasonable they are with trying to rectify the faults. I would recommend letting them have one more try at a replacement first.
The other option is to tell Google that you refuse liability for the restocking fee because the product was defective, you didn't just change your mind. Tell them that you will be instructing your credit card company to reject any restocking charge that appears on your account as it is unauthorized.
Click to expand...
Click to collapse
Yup, it isn't a matter of returning the phone because you decided no... it is a matter of Google sending you a broken phone, which you have the legal right to return for a full refund without fear of any penalty.
As well, you even went a step further and gave them a chance to rectify the problem before you resorted to returning the device. Google has failed to fullfil their end of the purchase agreement, providing you with a brand new Nexus One in proper working order, and thus Google is liable for any and all costs associated with returning the phone.
If they say they won't return it without the restocking fee, contact you CC company, like hawk is saying to let them know not to accept the charge, as well contact your states Attorney General office(they are paid with tax dollars to help you with matter like this) and explain to them they sent you a broken phone, and are refusing to return your money. Trust me, once call from your state Attorney General's office, and your money will be back in your pocket faster than it left it.
PS: Let me add, your situation is a Dead on Arrival problem, and thus is different than if the phone malfunctioned a month from now. DOA's are not a Warranty issue, actually, they are a violation of the purchase agreement and subject to different rules and regulations.
If you buy the xoom from ebay or even get it as a gift, will you still be able to use the motorola 1 year limited warranty or even be able to upgrade the radio to LTE 4g?
I have been reading that the warranty only covers the original purchaser, and the LTE 4g is only for the original purchase. Is there anyway around this?
For instance, could you still get it fixed/ upgraded if you have the original purchase receipt?
This sucks for people who get the Xoom as a gift or something.
Usually you'll need to have the original receipt with proof of purchase date. The receipt also usually needs to be from an "authorized" dealer, ie, not eBay, not a discount warehouse, not some guy out of his car.
If you have the original receipt, your chances are good.
Some companies also have a policy that if the device is released on X date, any warranty claims up to 1 year after that date are by default valid. However, you bet they'll want to see the receipt regardless to make sure you're the original purchaser.
One of the reasons I don't buy items like this on eBay unless I expect to completely throw my money away.
Edit:
Also, most warranties require some kind of registration of the device within X period of time. It's illegal in some states I believe but common practice in most. This gives them marketing information about their product, a chance to up-sell extended warranties,
know who the original purchaser of device X with Y serial number is, as well as where they bought it and when.
I think ASUS has a motherboard / video card warranty of 90 days, but if you register the device within the first 30 they extend the warranty to 1 or 3 years. BFG tech did a lifetime warranty if you registered the device.
Sirchuk said:
Usually you'll need to have the original receipt with proof of purchase date. The receipt also usually needs to be from an "authorized" dealer, ie, not eBay, not a discount warehouse, not some guy out of his car.
If you have the original receipt, your chances are good.
Some companies also have a policy that if the device is released on X date, any warranty claims up to 1 year after that date are by default valid. However, you bet they'll want to see the receipt regardless to make sure you're the original purchaser.
Click to expand...
Click to collapse
So what if the original receipt has someone else's name/address on it?
Flaunt77 said:
So what if the original receipt has someone else's name/address on it?
Click to expand...
Click to collapse
Just say it was a gift from an aunt/uncle/brother/friend/whogivesacrap
have you tried square trade
does anyone know if they will warrant an unlocked phone? i read on Bell's website that their warranty is by the manufacturer's discretion, so i need to find out if motorola will accept it
I check the phone (Defy with suddenly dead earpiece) with Moto's online troubleshooting tools (and the tools show that the phone is under warranty), and was prompted to send it for repair. The shipping instructions say that I must "include proof of purchase (if required)". How should I deal with that? Include a note that this phone is a gift (it is), or just do not put anything? Should I pre-register the phone (and they may ask me how and when and where was it purchased) prior to sending it?
this was my original question too actually. Do you have a copy if the receipt? If not, I would start the process to send it back and then mention it was a gift or say you lost it. There really is nothing else for you to do but try. Even if you had the receipt. The shipping info on that proofbof purchase would be different than your own, but maybe you could just say you moved addresses since you bought it.
...
myv6mustang said:
have you tried square trade
Click to expand...
Click to collapse
I contacted SquareTrade yesterday about the same scenario and was told that an original receipt is necessary to have a plan with them...
I have a lot of light leaking and the issue of creaking of the left back, so I email the ebay seller I`ve purchased transfy and he told me to contact asus first...???
Is that the procedure to get a replacement?
did you buy frim a private seller on ebay?
if so, then i beleive you woud have to cintact asus
No, he doesn't have private listings
harrys said:
I have a lot of light leaking and the issue of creaking of the left back, so I email the ebay seller I`ve purchased transfy and he told me to contact asus first...???
Is that the procedure to get a replacement?
Click to expand...
Click to collapse
If you bought it from a private seller on eBay, returning it to Asus for repairs is likely your only option. If you bought it from an eBay storefront, you may have additional options.
From which source did you get it?
Underwater Mike said:
If you bought it from a private seller on eBay, returning it to Asus for repairs is likely your only option. If you bought it from an eBay storefront, you may have additional options.
From which source did you get it?
Click to expand...
Click to collapse
http://stores.ebay.co.uk/LABSCOM?_trksid=p4340.l2563
Also, I dont know how to contact asus...
harrys said:
http://stores.ebay.co.uk/LABSCOM?_trksid=p4340.l2563
Also, I dont know how to contact asus...
Click to expand...
Click to collapse
http://lmgtfy.com/?q=contact+asus+uk
-bZj
I didn't see any sort of returns policy listed there (and Google's translation was not perfect, of course). If you received a product which you believe to be defective, I would recommend contacting eBay directly and telling them about your attempts to return the product to the vendor. See whether eBay is willing to intervene. If not, it may be that your only recourse is to send it to Asus for repairs.
Good luck.
First thing to do is to check the auction listing again. See if the seller accepts return and if you're still qualified for it.
If he does and you still are, just tell him so. If he doesn't allow it even though he clearly says he does, file a complaint through Paypal and they'll take care of it.
If he doesn't accept returns, then you'll have to go through Asus for a replacement.
I doubt you can return it to asus, since the warranty is only for the original owner. Asus should ask you for proof of purchase from a retailer, ebay isn't a retailer.
you'll have to file a claim with paypal/ebay telling them its defective
It happened to my mate with a Asus laptop,
Asus actually are alright with warranty,
If you can't provide the reciept then there will go with the manufacturing date,
Which means you should be fine as the TF haven't been out for a year,
Go to the Asus website,
Register the TF,
Then submit the repair form...
http://whatconsumer.co.uk/returning-damaged-or-faulty-goods/
This link may be of use if:
1. The seller is a UK based business.
2. You bought the item new via buy it now rather than an auction.
In this case you'd be protected under distance selling regs.
Regards,
Dave
Gabe3 said:
I doubt you can return it to asus, since the warranty is only for the original owner. Asus should ask you for proof of purchase from a retailer, ebay isn't a retailer.
you'll have to file a claim with paypal/ebay telling them its defective
Click to expand...
Click to collapse
Actually, from the link provided by the OP, it looks like he purchased it from a retailer using an eBay storefront. In that case, a copy of the purchase receipt or invoice is sufficient proof of purchase.
Thanks all of you for the help...
I`ve just sent an e-mail to the ASUS Online Technical Service about the problems of my transy and wait.
Hello, guys. I was wondering how to recognize a fake Galaxy S10+. The reason is, I am looking forward to buying one, and found it on some sites which sell it for approx. 710/720Euro.
SlyDo0nZ said:
Hello, guys. I was wondering how to recognize a fake Galaxy S10+. The reason is, I am looking forward to buying one, and found it on some sites which sell it for approx. 710/720Euro.
Click to expand...
Click to collapse
Make sure to pay with PayPal or or a creditcard. If there is a problem with the phone you can file a dispute and you probably get your money back. Here are some tips to spot a fake S10+ https://www.blogtechtips.com/2019/03/24/how-to-spot-a-fake-galaxy-s10/.
gee2012 said:
Make sure to pay with PayPal or or a creditcard. If there is a problem with the phone you can file a dispute and you probably get your money back. Here are some tips to spot a fake S10+ .
Click to expand...
Click to collapse
And here comes the problem, the only payment method is via cash at delivery, and if you are lucky, you get to actually see the device before paying. Otherwise, you keep it and the return policy at this country (Bulgaria) is broken. So you can not return it if the box is opened. Yup, that's true :/ So, the options left are to hope, and look if the box is legit or not ?
SlyDo0nZ said:
And here comes the problem, the only payment method is via cash at delivery, and if you are lucky, you get to actually see the device before paying. Otherwise, you keep it and the return policy at this country (Bulgaria) is broken. So you can not return it if the box is opened. Yup, that's true :/ So, the options left are to hope, and look if the box is legit or not ?
Click to expand...
Click to collapse
Is a it a reputable webshop or a (private) vendor? If its the last i wouldn`t gamble my money away personaly. If it is delivered by a courier you don get to see the box before signing and paying the delivery so you can`t be sure until you open the delivery box. Prices here in NL are about 820 euro`s for a new S10+. I would pay a bit more to avoid problems. Besides that Bulgaria is part of the EU afaik so you should be able to return the phone (even of the box was opened) within 14 days after delivery and the seller has yo refund the amount you paid (if bought at a webshop!).
gee2012 said:
Is a it a reputable webshop or a (private) vendor? If its the last i wouldn`t gamble my money away personaly. If it is delivered by a courier you don get to see the box before signing and paying the delivery so you can`t be sure until you open the delivery box. Prices here in NL are about 820 euro`s for a new S10+. I would pay a bit more to avoid problems. Besides that Bulgaria is part of the EU afaik so you should be able to return the phone within 14 days after delivery and the seller has yo refund the amount you paid (if bought at a webshop!).
Click to expand...
Click to collapse
That is pretty much true.
I reached out to the website and now waiting for reply. And to your question, reputable ? meh, it has a 5/5 star rating and last month 20users were satisfied with their purchase. It is based at Varna, with physical shop. That's all I can get from their website.
FYI, the site is smartfoni.bg, which is partnered with pazaruvaj.com (from where I found it). If you visit it, you can see that the specs are right, but at the review of the unit, they are mashed up, like 6GB RAM ?
SlyDo0nZ said:
That is pretty much true.
I reached out to the website and now waiting for reply. And to your question, reputable ? meh, it has a 5/5 star rating and last month 20users were satisfied with their purchase. It is based at Varna, with physical shop. That's all I can get from their website.
FYI, the site is smartfoni.bg, which is partnered with pazaruvaj.com (from where I found it). If you visit it, you can see that the specs are right, but at the review of the unit, they are mashed up, like 6GB RAM ?
Click to expand...
Click to collapse
It should be 8 GB`s of ram, just make sure of you can return it within 14 days and get your money back, even if the box was opened. It has to be in writing (or an email) to be worth something.
gee2012 said:
It should be 8 GB`s of ram, just make sure of you can return it within 14 days and get your money back, even if the box was opened. It has to be in writing (or an email) to be worth something.
Click to expand...
Click to collapse
OK, thanks for the help. Just hoping it will be a legit one.
SlyDo0nZ said:
OK, thanks for the help. Just hoping it will be a legit one.
Click to expand...
Click to collapse
Good luck
So I'm in the UK and i bought it on eBay, brand new in July from a seller in Sweden, it's been great but noticed yesterday that something internally has come loose and is moving about (maybe a camera component as it's in the top half)
The seller is giving me the silent treatment so far but i wondered if i would be returning it to them or direct to Oneplus? and where?
Tia!
You'll still be covered by Paypal, so get a claim in ASAP. Also, the IN2020 model is the Chinese variant, so won't be covered by warranty in the UK.
Yes this is what i thought regarding the CH variant, just went through the repair steps on UK oneplus site and looked like it was going to let me return it? didn't complete though as i haven't got a temp phone yet.
A PP claim would involve a full refund tho and i'm not sure i need to do that? Could maybe save some quids though as the 8pro is £70 cheaper now
deebo007 said:
You'll still be covered by Paypal, so get a claim in ASAP.
Click to expand...
Click to collapse
PayPal will only cover a SNAD (Significantly Not As Described) claim if the fault was already there when the item was first received. It is not a warranty.
In this case the problem developed only a few days ago.
r3k0 said:
In this case the problem developed only a few days ago.
Click to expand...
Click to collapse
Go PayPal buddy, UK will return it I would have thought, they won't have parts, my OnePlus 5 went to Czech Republic when RMA'd.
Could ask but why should you if it's faulty, you as the buyer are protected way more than the seller, I've learned this the hard way, even though I wasn't at fault
Ok well i requested a return with UK oneplus so will say what they say tomoz.
I mean what will be quicker though? I will have to return it before seeing my money back, then i have to buy another which will take close to a week to arrive, prob not a lot in it i guess? but i suppose i could make the saving as well? :/
So looking at my paypal i bought this on 17th of June.
Which means i don't see any option for returning for a refund? Can't see it on paypal or ebay.
Do i have to contact paypal?
r3k0 said:
So looking at my paypal i bought this on 17th of June.
Which means i don't see any option for returning for a refund? Can't see it on paypal or ebay.
Do i have to contact paypal?
Click to expand...
Click to collapse
Afaik theres a 6 month fair usage policy globally for goods bought.. Not sure if they have to adhere to this but I'd have thought so.
You don't expect things to go wrong that soon. So you should have a case.
Tbh though they may just fix the device lol (OnePlus I mean)
There are only two valid scenarios for claiming through PayPal - Item Not Received (INR) or Significantly Not As Described (SNAD). Neither of these are true in this case (the phone was received, and was working when it was received), so there is no valid claim against PayPal.
Had the phone been bought from a UK-based seller, then the contract would have been with that seller and they would have been responsible for repair or replacement. I have no idea what the situation is in Sweden, but they may have similar legislation.
The OP may be lucky, and OnePlus UK might repair/replace (although there's no legal obligation on them to do so), but if not then any responsibility sits with the (Swedish) seller of the phone.
r3k0 said:
So I'm in the UK and i bought it on eBay, brand new in July from a seller in Sweden, it's been great but noticed yesterday that something internally has come loose and is moving about (maybe a camera component as it's in the top half)
The seller is giving me the silent treatment so far but i wondered if i would be returning it to them or direct to Oneplus? and where?
Tia!
Click to expand...
Click to collapse
Wait. So this isn't just the image stabilisation module? Because I feel something loose when I shake my phone too...
feld719 said:
Wait. So this isn't just the image stabilisation module? Because I feel something loose when I shake my phone too...
Click to expand...
Click to collapse
Don't think so... pretty sure mine never had anything moving in it? Can some other 8 Pro owners give there's a shake and confirm it doesn't resemble a baby rattle please
And thanks for all the help and responses chaps, eBay user still not replied so still waiting to hear back from OPUK, so we will see and i will keep this thread updated
r3k0 said:
Don't think so... pretty sure mine never had anything moving in it? Can some other 8 Pro owners give there's a shake and confirm it doesn't resemble a baby rattle please
And thanks for all the help and responses chaps, eBay user still not replied so still waiting to hear back from OPUK, so we will see and i will keep this thread updated
Click to expand...
Click to collapse
Does the rattle decrease when the camera is on?
feld719 said:
Does the rattle decrease when the camera is on?
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Click to collapse
Haha Yes! but i'm still 99% sure it shouldn't do it? Did yours always do it?
r3k0 said:
Haha Yes! but i'm still 99% sure it shouldn't do it? Did yours always do it?
Click to expand...
Click to collapse
Yep mine does it.
Was reading about it here some of the samsung forums https://www.bing.com/search?q=phone...8eda50e86fc85f51&pglt=547&FORM=ANNTA1&PC=U531
Honestly I can't remember if mine always did it or not.
Dang, seems fairly common across diff phones then... :/
I have dropped mine a few times while in a decent case so no signs at all from drop damage but maybe this is what dislodged it? They are prob originally held in place with double-sided sticky tape like a lot of components in phones... Whack!!
Philip said:
There are only two valid scenarios for claiming through PayPal - Item Not Received (INR) or Significantly Not As Described (SNAD). Neither of these are true in this case (the phone was received, and was working when it was received), so there is no valid claim against PayPal.
Had the phone been bought from a UK-based seller, then the contract would have been with that seller and they would have been responsible for repair or replacement. I have no idea what the situation is in Sweden, but they may have similar legislation.
The OP may be lucky, and OnePlus UK might repair/replace (although there's no legal obligation on them to do so), but if not then any responsibility sits with the (Swedish) seller of the phone.
Click to expand...
Click to collapse
If someone buys something from via PayPal and it goes wrong a few weeks / months later, there's no case to answer?? That cant be right..
---------- Post added at 09:18 PM ---------- Previous post was at 09:17 PM ----------
r3k0 said:
Haha Yes! but i'm still 99% sure it shouldn't do it? Did yours always do it?
Click to expand...
Click to collapse
They all do if mate. It's normal
dladz said:
If someone buys something from via PayPal and it goes wrong a few weeks / months later, there's no case to answer?? That cant be right..
Click to expand...
Click to collapse
You are buying a phone from a Seller. All that PayPal are doing in that transaction is acting as the payment processor. As part of their service, they offer protection to the Buyer against (1) Item Not Received (you pay for the phone and nothing arrives) or (2) the item being Significantly Not As Described (you receive a phone with a broken screen, or you pay for an 8 Pro and you receive an 8, or even an empty box).
They do not offer a warranty - if the item arrives, and it is as described, then PayPal's liability ends at that point.
Any warranty issues (i.e. the phone having problems some time after arriving) are the liability of the Seller and have nothing to do with PayPal. (In some cases the manufacturer will offer an additional warranty and will repair an item directly, but that's a goodwill offer on their part, not a legal obligation).
The complications in this particular case are that (1) the Buyer is in the UK and the Seller is in Sweden, (2) the Seller is not being responsive, and (3) the Buyer has admitted to having dropped the phone a number of times.
Philip said:
You are buying a phone from a Seller. All that PayPal are doing in that transaction is acting as the payment processor. As part of their service, they offer protection to the Buyer against (1) Item Not Received (you pay for the phone and nothing arrives) or (2) the item being Significantly Not As Described (you receive a phone with a broken screen, or you pay for an 8 Pro and you receive an 8, or even an empty box).
They do not offer a warranty - if the item arrives, and it is as described, then PayPal's liability ends at that point.
Any warranty issues (i.e. the phone having problems some time after arriving) are the liability of the Seller and have nothing to do with PayPal. (In some cases the manufacturer will offer an additional warranty and will repair an item directly, but that's a goodwill offer on their part, not a legal obligation).
The complications in this particular case are that (1) the Buyer is in the UK and the Seller is in Sweden, (2) the Seller is not being responsive, and (3) the Buyer has admitted to having dropped the phone a number of times.
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Ah @ 3
that changes things.
fair enough, tbh i've had my fair share of crap as a seller with paypal, they're not the best customer service i've ever had lets put it that way.
Anyway, i think he'll get it sorted via RMA in the uk tbh, i think it'll work.
Or it'll be too late by the time they've fixed it.
Ok, so is dropping it from say 1 to 2 foot is not part general use? Obviously I'm not going to declare this so really it shouldn't be an issue.
I agree that Paypal don't really have a part of this, but if they offer reimbursement/guarantee on this sort of thing then yes i will take them up on that but I'm not going to push it.
Just waiting to hear back from Oneplus...