Database Users

Error Code 67 while roaming driving me nuts

First off, I have NOT made ANY attempt to use the phone as a WiFi hotspot, and I do NOT live in a 4G area, so don't tell me that's my problem and send me on my way
About 11am PDT today my phone started giving me Error Code 67 (Data Call Failure) whenever I try to access the internet or data services from my office (my office has an 850 MHz repeater so I roam in the office). When I am outside or not in my office and the phone picks up a Sprint signal, everything is fine. As soon as I come back inside and my phone switches to roaming, Error Code 67. I've had two calls with Sprint so far...They're updating the provisioning servers or some such thing at the moment and are going to call me back when that's completed.
Has anyone else experienced this today or recently and if so did you find a resolution? I can't easily take the phone back to where I bought it and have them fiddle with it in person as that's 100 mi away.
Thanks!

I've had the same issue too. See it mostly when traveling and the signal strength changes. Not to much when I'm in one spot.
It's quite annoying. I turn the display off and on hoping to pick the signal back up. Makes me think it is a Sprint network problem especially since I've now confirmed someone else has the problem too.
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Well, they've got me fixed up again. Also while I was on the phone the gentleman helping me out received an interoffice message stating a server responsible for doing profile updates (Device Configuration message) on the EVO had gone down, so they're failing right now.

I have been getting it as well. I thought it was the roaming hack but I don't believe that is the case. Think it's just something on Sprints network.

I have gotten it too on both of my EVO's....I guess it's not just me

engagedtosmile said:
I have been getting it as well. I thought it was the roaming hack but I don't believe that is the case. Think it's just something on Sprints network.
Click to expand...
Click to collapse
Yeah I read through that whole thread and it seems a fair amount of people have had this happen today. And as I wrote in that thread some service at Sprint related to sending out new PRLs and profiles to our phones went down as well.

I had the same problem yesterday my 3g suddenly went out with the 67 error but 4g still worked. I called sprint and they reset something on their end and after programming itself it w.ent away and my 3g data speed saw a nice speedbump

I've had this issue a few times with my Evo. Every time it has happened to me, I've had little or no signal.
What I think is happening is that the phone begins to authenticate itself with the data servers but then I lose reception, which causes the authentication to fail, hence the error message.
I _think_ I've had this happen on my Hero too.

yeah, (don't quote me on this, i may be wrong) i think error 67 is in regards to no data hookup, and if your phone is set to not get data during roaming, or to dilly dally about it (maybe roam guard?) (check settings > wireless and networks > mobile networks), it'll give you that error

I too had this issue for a while today. It was annoying the crap out of me.

same thing happened to me today, for some reason i wasn't able to get anything but a weak roaming signal at work all day. i called sprint, they wiped my phone and i still wasn't able to do the profile/prl update. i was able to do it once i left the building, of course i had to start with a blank slate on the phone. i'm hoping that after the updates i get a better signal in the building, otherwise i can't keep the phone and will have to return it for a (gag) iphone. after 3 days with a vastly superior OS that would be a tough thing to do.

Mine is def. not the Roam settings... That's the first thing I do is turn off Roam guard, call guard, special roam ring...etc. due to me having almost no signal at work.

I had this issue when I changed to the Alltel PRL. I rebooted, then ran the PRL update. It took a while to do, but once it got the Sprint PRL everything was fine.
-Midnigh7-

I had the same issue yesterday around the same time as the OP. Seems that maybe Sprint was having issues. Anyway, phone is back working and roaming today and even roaming 3G in the DC metro which is Verizon and was never Alltel AFAIK, so that's cool. Actually, some stations have Sprint in them, but others are Verizon and I had 3G Roaming in them today, so I was pleasently surprised, hope it sticks.

Atrix Loses Internet Connection With AT&T

I've had my Atrix for a couple of days now, and twice internet connection with AT&T just stops working.
Going into airplane mode and then back to normal still does not fix the issue. Wifi works, however this should not be the solution.
Besides AT&T Gimping our HSUPA speeds and not providing an app for the FM Radio, the loss of internet connectivity is pretty annoying.
So far the only way for me to resolve the issue is to shut down or restart the phone.
Has anyone else experienced this? I have not rooted my phone yet because I want to see how things work stock.
Any information would be appreciated.
Thanks!

I had this happen to me 3 times already..among all the issues i am seeing with this device.
You are correct, nothing helps but a reboot.

clubtech said:
I had this happen to me 3 times already..among all the issues i am seeing with this device.
You are correct, nothing helps but a reboot.
Click to expand...
Click to collapse
This is bad, what other issues are you having?

James62370 said:
This is bad, what other issues are you having?
Click to expand...
Click to collapse
Mu phone is randomly rebooting on me even straight after a factory reset. It is going to get exchanged tomorrow.
Sent from my MB860 using XDA App

My phone just lost its connection and had to reboot. This happened after I disconnected from my vpn. Have to try to replicate the issue. Will keep you posted.

James62370 said:
I've had my Atrix for a couple of days now, and twice internet connection with AT&T just stops working.
Going into airplane mode and then back to normal still does not fix the issue. Wifi works, however this should not be the solution.
Besides AT&T Gimping our HSUPA speeds and not providing an app for the FM Radio, the loss of internet connectivity is pretty annoying.
So far the only way for me to resolve the issue is to shut down or restart the phone.
Has anyone else experienced this? I have not rooted my phone yet because I want to see how things work stock.
Any information would be appreciated.
Thanks!
Click to expand...
Click to collapse
Gimping the HSUPA is...but how are not providing an FM radio app and the connectivity problem you're having AT&T's fault? Nobody else seems to be having a problem losing connection (meaning it's either you or your device that's gone bad) and the FM Radio not having an associated app is Motorola's fault.
Assign blame where it's due, plz.

hotleadsingerguy said:
Gimping the HSUPA is...but how are not providing an FM radio app and the connectivity problem you're having AT&T's fault? Nobody else seems to be having a problem losing connection (meaning it's either you or your device that's gone bad) and the FM Radio not having an associated app is Motorola's fault.
Assign blame where it's due, plz.
Click to expand...
Click to collapse
Because AT&T is the APN providing internet access to our phones. Motorola has the FM hardware built in, AT&T is not making use of the FM Radio hardware which is already provided by Motorola.
If I was the only one with this problem, then others would not have stated they have the same issue.
So I blame AT&T when there is no connectivity on my phone because I'm paying them to be my service provider. AT&T also has restricted many features on phones which have applicable hardware.
Besides, you are not the authority as to who I wish to blame. If you don't have anything useful to post, then I suggest you just stay quiet since your reply is just wasting our time.

James62370 said:
I've had my Atrix for a couple of days now, and twice internet connection with AT&T just stops working.
Click to expand...
Click to collapse
This happend to my GF's Atrix last night on her way home from work. Said she rebooted it, and it still wouldn't connect. I rebooted it when she got home and it started working again.

I lost internet with mine last night. Had to reboot.
Sent from my MB860 using XDA App

Any chance this is related to not switching to the 4G data plans? Or has everyone done that?

AmesCell said:
Any chance this is related to not switching to the 4G data plans? Or has everyone done that?
Click to expand...
Click to collapse
We switched the plan when we ordered the phone online.
Sent from my SAMSUNG-SGH-I897 using XDA App

Mine has done it several times. It seems to happen after the connection drops for a weak signal. Then for some reason never comes back on. It is not just my internet connection, it is my entire signal that never comes back. I can't make calls either.

Same here, several times... id expect a patch coming shortly to remedy some of this BS.

i think all of these network issues all arond may be due to a deadline att has not met and is severely late on its 4g. Its prob updating its system. Just speculation.

kgeissler said:
Mine has done it several times. It seems to happen after the connection drops for a weak signal. Then for some reason never comes back on. It is not just my internet connection, it is my entire signal that never comes back. I can't make calls either.
Click to expand...
Click to collapse
I think you have this spot on
Sent from my MB860 using XDA App

I'm new to AT&T with this phone... hopefully they put me on the right plan.
this happened to me about 2 hours after I got the phone, once yesterday and once already this morning.
only a reboot fixes it. very annoying.
Is there anything I can post up to help devs figure this one out?

kgeissler said:
Mine has done it several times. It seems to happen after the connection drops for a weak signal. Then for some reason never comes back on. It is not just my internet connection, it is my entire signal that never comes back. I can't make calls either.
Click to expand...
Click to collapse
I didn't check my phone status, next time it happens I'll try to make/receive a call to confirm.

I had the same problem today. I turned my wifi on because I was home and then I wanted to test my 3G speed at home. Turned wifi off and then I lost the data connection. It showed the H+ symbol and full bars but not the arrows below the H. I had to reboot the phone to fix the problem. Airplane mode didn't help.

mgymnop said:
I had the same problem today. I turned my wifi on because I was home and then I wanted to test my 3G speed at home. Turned wifi off and then I lost the data connection. It showed the H+ symbol and full bars but not the arrows below the H. I had to reboot the phone to fix the problem. Airplane mode didn't help.
Click to expand...
Click to collapse
Did you bother to get an ATT 4g sim?
I hear that using a 3g sim will screw stuff up.

Techcruncher said:
Did you bother to get an ATT 4g sim?
I hear that using a 3g sim will screw stuff up.
Click to expand...
Click to collapse
I am new to AT&T and I guess I got a new 4G sim card. At least I had not an old one from another phone. Is there a possibility to distinguish them for me?

[Q] Any tips to improve connectivity?

Even on MJ7, my Wifi and LTE connections are unreliable. This is really my only issue with this phone now, and it is very frustrating. I'm showing a pretty consistent 3 bars/-95 dBm, and though calls and texts work great, I get awful data performance. I never had this issue with my last phone on Verizon (Galaxy Nexus). On the wifi front, it just randomly dies, even just a few feet from the router. I'm not convinced that a replacement phone is going to help matters...
Any ideas? I'm about to the point of ditching this phone for a different model...

same thing here. WiFi sucks, even with a strong signal I.e. in the same room as the router. I'm not noticing it as much on LTE, but then again I'm not using that as much anyways. Even as I am making this post, the "WiFi connection is unstable" just popped up, with a full signal showing on WiFi.

I also have same problem. Wifi unstable issue happens when my note 3 have no reception. Some post says delete cache from recovery but didn't helped for me. Some post says if you have adaway then you will have similar problem. Also turning off Auto network switch option from Wifi Advenced option will help too.
But none of above worked for me

miini said:
I also have same problem. Wifi unstable issue happens when my note 3 have no reception. Some post says delete cache from recovery but didn't helped for me. Some post says if you have adaway then you will have similar problem. Also turning off Auto network switch option from Wifi Advenced option will help too.
But none of above worked for me
Click to expand...
Click to collapse
The culprit for me was AdblockPlus. After uninstalling, all "Internet connection is unstable" messages went away. I am now using Adaway with no problems.

On a hardware level, the best i can think of is to add one of those sticky antenna boosters on back of battery cover but didn't try it yet
On a software level, i imagine that there must be some android equivalent to increase the tx power of the antenna, but not sure how
Hopefully someone can chime in with something concrete since many of us are having weak data coverage in major cities

This might be a contributing factor to our slow LTE speeds: Verizon's CFO admitted that VZW's LTE network in big cities is "strained". I guess the good news is that it should get better by 2015...
Certainly if you're not in a large city this may not apply to you. I'm in San Francisco most of the day and I can confirm that LTE speeds here are ridiculously low, even with a strong connection I am lucky to get 6-7 mbps download and around 500 kbps upload.

I went to the Verizon store last night, and the guy said to call 611 and report the LTE issue. I'll try that today.
The Wifi issue is super frustrating. I'll be in the middle of the most mundane things, and the connection just drops, making me wait a minute or so while it reconnects.
kampana said:
This might be a contributing factor to our slow LTE speeds: Verizon's CFO admitted that VZW's LTE network in big cities is "strained". I guess the good news is that it should get better by 2015...
Certainly if you're not in a large city this may not apply to you. I'm in San Francisco most of the day and I can confirm that LTE speeds here are ridiculously low, even with a strong connection I am lucky to get 6-7 mbps download and around 500 kbps upload.
Click to expand...
Click to collapse
I'm not even in a major city. I'm getting speeds like 0.10 mbps where I work, completely awful. I'm leaving Verizon altogether if they can't do better than that. I know that this spot is not the norm, but it's my workplace. If I need it to work reliably somewhere, it's here.

MJ7 seems to have given me poor connection all the way around. Why verizon put on "improved connectivity" on their OTA is beyond me. Its worse if anything. Most of the time in my workplace I cant even update an app because the DL time is like 10 minutes for a 3mb app. Thats with 3 bars on 3g. Forget about a 4g connection in this building. However...my coworker on ATT has strong 4g even in this building.
Wifi is crap. It will be full connectivity and the in/out arrows lit....STILL freezes on loading pages and stuff. It would appear I have a strong fully connected working wifi signal but it just hangs there and pauses for like 1-2 minutes before even loading a webpage sometimes. Its becoming an extremely frequent event actually. Starting to really bother me. I never had any of those issues on MI9. These folks need to stop worrying about trying to patch up root with updates and causing other problems. Especially since the vast majority of users on their network are NOT rooted.
people dont root to steal from vzw anyway...or take advantage of services most of the time its just to customize their phone...and delete bloatware.
I dont see why they have such an agenda against root. Stupid.

Called Verizon, and they "reset my connection," and asked me to reboot. No change. The guy said the next step is a replacement phone. I doubt it will help, but I suppose if that's what they wanna do, I'll do it :/ I'll keep requesting replacements until they find a real solution...
EDIT: Called again. They put in a "trouble ticket" for the area. Let's see if it helps!

Was on MI9 stock rooted. I ODIN'd the MJ7 modem this morning cuz I couldn't stand my WiFi dropping off any time it wanted. Since then, my WiFi has been pretty stable. No complaints on LTE since I only tried this on a flashed phone (ie no LTE in the first place).

I spoke too soon. WiFi is still dropping off frequently.
Sent from my SM-N900V using Tapatalk

For wifi, or should all check the wifi issues thread in this same forum. Worked for me and now I'm getting the full 50mbps from my home router.
Sent from my SM-N900V using xda app-developers app
---------- Post added at 10:33 AM ---------- Previous post was at 10:30 AM ----------
Without any drops on connections
Sent from my SM-N900V using xda app-developers app

For those with LTE issues you might try turning on airplane mode to shut off all of your radios and then turn off airplane mode. I have had to do this many times on my Razr Maxx to reset the 4g radios when it gets stuck on 3g.

Things I've done to try to fix my WiFi disconnect issues:
1) Turn off WiFi power save feature via service menu.
2) Wiped cache and Dalvik cache.
3) Upgrade radio to MJ7 (ROM is Hyperdrive based on MJ7).
4) Changed from DHCP to static IP (as suggested by Samsung via online chat).
5) Turn off Auto network switch.
My very last option...which I've already done...contact Samsung for repair. I'm shipping it back for service.
Now I just need to find a fully stock ROM to ODIN first before shipping.

Exclamation marks on WiFi and Phone signal

Every once in a while I go to use the phone and my WiFi and Phone signal will have exclamation points beside them. I have to disconnect and reconnect on the WiFi to fix the issue. Is anyone else having this issue?

I only see the exclamation point after boot or when I turn on WiFi: the antenna is in the process of connecting to the network / wireless router. Otherwise, I don't see the ! again.

I had it this morning. Turned off Wifi, and the cell exclamation point went away.

dhoppy said:
I had it this morning. Turned off Wifi, and the cell exclamation point went away.
Click to expand...
Click to collapse
Same here. My phone was sitting beside me and had been getting calls and text messages all day long. I picked it up to look for something on Google Play and it would not connect. I was getting it on my cell signal but that was before I turned on Advanced calling. I was out of town for a conference and would see it while I was on the phone and email was trying to sync. Things that make you go hmmmm.

This happened to me tonight for about an hour. I tried everything but eventually it came back on it's own but only on 3g.

Oaklands said:
Same here. My phone was sitting beside me and had been getting calls and text messages all day long. I picked it up to look for something on Google Play and it would not connect. I was getting it on my cell signal but that was before I turned on Advanced calling. I was out of town for a conference and would see it while I was on the phone and email was trying to sync. Things that make you go hmmmm.
Click to expand...
Click to collapse
The exclamation point means that the WiFi or cellular signal aren't getting connectivity. The reason that turning signals on/off works is because you force them to reconnect.
You're getting these indicators because for some reason, your WiFi and cell signal are dropping out. If you were at a conference for a few days, then it makes sense you would see that on WiFi (since conference centers notoriously have horrible WiFi; especially when you have a few hundred people all trying to use the WiFi at once). If you saw it on your cell signal, then for whatever reason the cell connectivity dropped out for a moment.
This also happens on other phones. Have you ever tried to use internet connectivity on another phone, only to have it not work? You see full signal strength; you see the data indicator look like it's trying to push / receive data; but for whatever reason, you're not getting data for the moment. This isn't new to the Moto X Pure. It happens on other phones as well. The only difference is that the Moto X Pure tells you its happening.

Honestly, I really don't remember it happening on my previous phones. I'm not saying it did not happen but if it did it was not on a regular basis like here. My business is in my home. I have a wireless router downstairs and upstairs. It has already happened twice today.

I regularly get connection timeouts when browsing the play store, surfing the web, and using xda. On both WiFi and cellular data. I'm assuming its a software issue.

I believe that the cell bars with an exclamation point means that you have voice but no data connectivity. That's the way it has tested out for me over the years on various Android phones. So, you can make and receive calls, but not data.
I think, but am not sure, that the exclamation point with the WiFi icon means that the OS connected to the WiFi access point but not the Internet. That would indicate a handshake issue between the phone and the access point/router, maybe resulting in the phone not receiving an IP address or something. Though I've only seen this happen once or twice over many years, disconnecting and reconnecting the WiFi (turning it off then on on the phone) usually clears the problem.

Just sent mine back as my signal issues really hindered use of phone. Was hoping for ROM before return deadline to see if it would fix it. But that has been slower than I thought. Tried everything in the book to fix this issue. Doesn't matter if I'm in excellent coverage or not. Screen off phone goes 1x then screen on stays until I play around with settings or hidden menu. This is on Verizon. Tried new sims. Wonder if Verizon is doing something to limit these unlocked phones.
Sent from my LG-VS980 using XDA Free mobile app

Easy thing to check, make sure your SIM is properly seated.
Sent from my XT1575 using Tapatalk

TheKlic said:
Easy thing to check, make sure your SIM is properly seated.
Sent from my XT1575 using Tapatalk
Click to expand...
Click to collapse
That was a given. New nano sim not trimmed down micro. At first I had trimmed my g2 micro sim which I thought was reason for issues at first. I have a friend at local Verizon store who is more knowledgeable than usual CS agents. Still couldn't get anything to stick. Hidden menu setting for network always switches back to lte ,gsm CDMA auto prl. Phone was purchased through amazon. Hope its just hardware related. Gonna go to best buy and pick one up there. Easier to deal with them.
Sent from my LG-VS980 using XDA Free mobile app

jmileti said:
That was a given...
Click to expand...
Click to collapse
Gotcha. I work in tech support, so I'm used to starting from the basics
Best of luck!
Sent from my XT1575 using Tapatalk

TheKlic said:
Gotcha. I work in tech support, so I'm used to starting from the basics
Best of luck!
Sent from my XT1575 using Tapatalk
Click to expand...
Click to collapse
Liked the phone so much. I decided to reorder. Will have today. Here's to hoping it fixes my issue. Lots of signal issues with the custom ROMs right now. Especially Verizon users. Hope it gets ironed out soon. This really makes me think Verizon is doing something even though its not a carrier phone.

It's not necessarily a phone issue. My wife's Moto X 2013 and my Moto X 2015 had this come up on both phones at the same time, exclamation mark by both wifi and lte signal icons. Rebooting phone didn't help. Calling still worked, data did not. I went in and rebooted my router, and the exclamation marks went away on both phones.

I gotta try that.My fiance's X 2013 always gets it in the apartment.Maybe I should try to get her a new sim as well?
Sent from my XT1575 using Tapatalk

I had this happen to me today. I had installed an app that was burning through my cell data, used 90% and I have two weeks left on my billing cycle. I turned of cell data because even with just routine phone useage I did not see the 10% lasting. However after doing this I could not connect to wifi. I have full strength signal and it says it is connected but there is an exclamation mark by the wifi meter and nothing will connect to the internet. I turned cell data back on, and it connects, but wifi will not. I found that by running my vpn it connects and now I get data via wifi through the vpn. If I shut the vpn off, no more wifi data. WTF??? I've researched and this seems to be a lollipop issue on several different phones. I've tried every solution I could, (except for those that require root). Has no one found a solution for this? Motorola?

Tanker Bob said:
I believe that the cell bars with an exclamation point means that you have voice but no data connectivity. That's the way it has tested out for me over the years on various Android phones. So, you can make and receive calls, but not data.
I think, but am not sure, that the exclamation point with the WiFi icon means that the OS connected to the WiFi access point but not the Internet. That would indicate a handshake issue between the phone and the access point/router, maybe resulting in the phone not receiving an IP address or something. Though I've only seen this happen once or twice over many years, disconnecting and reconnecting the WiFi (turning it off then on on the phone) usually clears the problem.
Click to expand...
Click to collapse
i have sprint, so yes im without data sometimes and the exclamation point comes up when there is no data on the bars

Best Way to Test Signal

Can anyone suggest the best way to test cell signal on the S7 Edge? My wife and I both have the same phone, but hers consistently seems to report more bars in the same location. I've had calls drop quite often on the first dial and then they stay connected the second time I call. I'm looking to test both phones and see if it's all in my head or if there really is an issue with my device. Any help would be appreciated on an app to use or other way to test the two phones. Thanks.

did you try phone info fromthe play store.
under monitor it will tell your signal strength. I believe through its service menu you also preform a signal test.

Yeah, but those numbers don't mean anything to me. Other than saying moderate for level, it doesn't say much.
Edit: My wife is not home right now, so maybe I'll install this on both phones and see if there is a difference in the same location;. Just wondering what options are out there for testing.

when you look i phone info under signal strength the number tells how good your calling capability is,
It is measured in dBm.
average should be should be around -101 dBm for full bars depending on your provider.
compare it with your wife's signal strength.
Keep in mind that software plays a part, please check that base band version and csc is the same.
Different base bands and csc means that signal strength can vary.
These should be identical as these two items communicate with your phone provider re reception and transmission.

Phones are both stock. Same provider and same software version. I'm pretty sure I've got reception issues because of the dropped calls. Like I said, she's not home right now to test, but in looking at bars previously, she always seems to have more bars in the same location as me. My phone in our condo here is always around -111 to -120 (LTE). That is right on the cusp of bad from what I can tell. Not sure where to go from here. Really don't want to do a factory reset, but I've read it can help clear up problems like this. Not sure how. Might be a lemon, as I've only had the device since February.

i suggest you call your provider and ask them to reset your phone on their system.
It might cause a difference because of flushing out of any information that may have been related to issues on your account.

Cosmic Blue said:
i suggest you call your provider and ask them to reset your phone on their system.
It might cause a difference because of flushing out of any information that may have been related to issues on your account.
Click to expand...
Click to collapse
Hmmmm...not sure what this is or what it would do. Never heard of such a thing.
Just got another dropped call. Signal was about -114. I placed a call. While it was connecting, the signal went to about -130 and then to -102 and then dropped. On a second attempt, the signal went to -97 and it connected fine.

Normally when you call your provider to report a problem with your phone.
One of the things they do is to reset your account in case there is an issue in your file as well as doing other tests.
It is similar to you cleaning the cache on your phone from time to time as bits and piece of old files then to slow down your phone.

Try to swap the SIM cards and check what happens.

So this is an older thread, but the issue had been ongoing. Lots of things tried. New sim. Called Rogers (my provider here in Canada) and had them reset mobile connection settings on their end. Tried resetting on my end. Seemed to get better and then back to being an issue again.
Lately it had gotten worse. When I would drive home and park in our parking garage, I would immediately go into roaming mode and was no longer connected to the Rogers network. I was then connected to Rogers-EXT because I had enabled data roaming on my device, from a previous call to Rogers, it was their suggestion to try and keep connectivity, as it is included in my package. The phone would stay roaming as I rode the elevator and into my condo and then usually connect to WiFi and then eventually reconnect to the main Rogers network. Meanwhile this never happened on my wife's S7 Edge, going the same route from her vehicle. Same device, exact same settings, same software version, same updates, etc. Her's never entered roaming mode or got disconnected from the main Rogers network.
Lately, when mine had been entering roaming mode and after I entered my condo, it would stay connected to Rogers-EXT. No matter what I did, a reboot, turn roaming on and off, etc. I had to physically remove myself from the LTE network and then reconnect and register with the network, and then I would connect to the main Rogers network and stop roaming. This was all getting damn frustrating, especially since the same thing was not happening to my wife's phone.
One setting I had not read much about and had not tried was VoLTE. I went into settings and turned this off. I immediately started getting a bit better readings on signal strength as well as no roaming issues any longer at all. I could park, ride the elevator and get into my condo and stay connected to the main Rogers network without issue, exactly like my wife's phone. Funny thing is, VoLTE is ON, on my wife's phone.
I really have no idea why her's works and mine doesn't, other than a hardware issue on my device. I thought about sending my phone in, as I'm still under warranty until the end of December, but right now, everything is working as expected and I haven't heard call quality suffer at all, with the calls I've made so far. I really didn't want to have to wipe my device and send it in and deal with a loaner if I didn't have to. I only plan on keep the device until about August of next year anyway.
If anyone out there knows of why this was happening to my device and not hers or if you have any other suggestions as to how to fix this and re-enable VoLTE (although I don't think it's really that important), please let me know. Again, it sure seems like a hardware (antenna) issue to me.

Aaaaaaaaand nevermind. Worked fine for about 3 days and today it was roaming again after coming up from the parking garage. Ugh. Wish I knew for sure this was a hardware issue. Such a pain to send your phone in, use a loaner, set your phone all up again when you get it back.