Every once in a while I go to use the phone and my WiFi and Phone signal will have exclamation points beside them. I have to disconnect and reconnect on the WiFi to fix the issue. Is anyone else having this issue?
I only see the exclamation point after boot or when I turn on WiFi: the antenna is in the process of connecting to the network / wireless router. Otherwise, I don't see the ! again.
I had it this morning. Turned off Wifi, and the cell exclamation point went away.
dhoppy said:
I had it this morning. Turned off Wifi, and the cell exclamation point went away.
Click to expand...
Click to collapse
Same here. My phone was sitting beside me and had been getting calls and text messages all day long. I picked it up to look for something on Google Play and it would not connect. I was getting it on my cell signal but that was before I turned on Advanced calling. I was out of town for a conference and would see it while I was on the phone and email was trying to sync. Things that make you go hmmmm.
This happened to me tonight for about an hour. I tried everything but eventually it came back on it's own but only on 3g.
Oaklands said:
Same here. My phone was sitting beside me and had been getting calls and text messages all day long. I picked it up to look for something on Google Play and it would not connect. I was getting it on my cell signal but that was before I turned on Advanced calling. I was out of town for a conference and would see it while I was on the phone and email was trying to sync. Things that make you go hmmmm.
Click to expand...
Click to collapse
The exclamation point means that the WiFi or cellular signal aren't getting connectivity. The reason that turning signals on/off works is because you force them to reconnect.
You're getting these indicators because for some reason, your WiFi and cell signal are dropping out. If you were at a conference for a few days, then it makes sense you would see that on WiFi (since conference centers notoriously have horrible WiFi; especially when you have a few hundred people all trying to use the WiFi at once). If you saw it on your cell signal, then for whatever reason the cell connectivity dropped out for a moment.
This also happens on other phones. Have you ever tried to use internet connectivity on another phone, only to have it not work? You see full signal strength; you see the data indicator look like it's trying to push / receive data; but for whatever reason, you're not getting data for the moment. This isn't new to the Moto X Pure. It happens on other phones as well. The only difference is that the Moto X Pure tells you its happening.
Honestly, I really don't remember it happening on my previous phones. I'm not saying it did not happen but if it did it was not on a regular basis like here. My business is in my home. I have a wireless router downstairs and upstairs. It has already happened twice today.
I regularly get connection timeouts when browsing the play store, surfing the web, and using xda. On both WiFi and cellular data. I'm assuming its a software issue.
I believe that the cell bars with an exclamation point means that you have voice but no data connectivity. That's the way it has tested out for me over the years on various Android phones. So, you can make and receive calls, but not data.
I think, but am not sure, that the exclamation point with the WiFi icon means that the OS connected to the WiFi access point but not the Internet. That would indicate a handshake issue between the phone and the access point/router, maybe resulting in the phone not receiving an IP address or something. Though I've only seen this happen once or twice over many years, disconnecting and reconnecting the WiFi (turning it off then on on the phone) usually clears the problem.
Just sent mine back as my signal issues really hindered use of phone. Was hoping for ROM before return deadline to see if it would fix it. But that has been slower than I thought. Tried everything in the book to fix this issue. Doesn't matter if I'm in excellent coverage or not. Screen off phone goes 1x then screen on stays until I play around with settings or hidden menu. This is on Verizon. Tried new sims. Wonder if Verizon is doing something to limit these unlocked phones.
Sent from my LG-VS980 using XDA Free mobile app
Easy thing to check, make sure your SIM is properly seated.
Sent from my XT1575 using Tapatalk
TheKlic said:
Easy thing to check, make sure your SIM is properly seated.
Sent from my XT1575 using Tapatalk
Click to expand...
Click to collapse
That was a given. New nano sim not trimmed down micro. At first I had trimmed my g2 micro sim which I thought was reason for issues at first. I have a friend at local Verizon store who is more knowledgeable than usual CS agents. Still couldn't get anything to stick. Hidden menu setting for network always switches back to lte ,gsm CDMA auto prl. Phone was purchased through amazon. Hope its just hardware related. Gonna go to best buy and pick one up there. Easier to deal with them.
Sent from my LG-VS980 using XDA Free mobile app
jmileti said:
That was a given...
Click to expand...
Click to collapse
Gotcha. I work in tech support, so I'm used to starting from the basics
Best of luck!
Sent from my XT1575 using Tapatalk
TheKlic said:
Gotcha. I work in tech support, so I'm used to starting from the basics
Best of luck!
Sent from my XT1575 using Tapatalk
Click to expand...
Click to collapse
Liked the phone so much. I decided to reorder. Will have today. Here's to hoping it fixes my issue. Lots of signal issues with the custom ROMs right now. Especially Verizon users. Hope it gets ironed out soon. This really makes me think Verizon is doing something even though its not a carrier phone.
It's not necessarily a phone issue. My wife's Moto X 2013 and my Moto X 2015 had this come up on both phones at the same time, exclamation mark by both wifi and lte signal icons. Rebooting phone didn't help. Calling still worked, data did not. I went in and rebooted my router, and the exclamation marks went away on both phones.
I gotta try that.My fiance's X 2013 always gets it in the apartment.Maybe I should try to get her a new sim as well?
Sent from my XT1575 using Tapatalk
I had this happen to me today. I had installed an app that was burning through my cell data, used 90% and I have two weeks left on my billing cycle. I turned of cell data because even with just routine phone useage I did not see the 10% lasting. However after doing this I could not connect to wifi. I have full strength signal and it says it is connected but there is an exclamation mark by the wifi meter and nothing will connect to the internet. I turned cell data back on, and it connects, but wifi will not. I found that by running my vpn it connects and now I get data via wifi through the vpn. If I shut the vpn off, no more wifi data. WTF??? I've researched and this seems to be a lollipop issue on several different phones. I've tried every solution I could, (except for those that require root). Has no one found a solution for this? Motorola?
Tanker Bob said:
I believe that the cell bars with an exclamation point means that you have voice but no data connectivity. That's the way it has tested out for me over the years on various Android phones. So, you can make and receive calls, but not data.
I think, but am not sure, that the exclamation point with the WiFi icon means that the OS connected to the WiFi access point but not the Internet. That would indicate a handshake issue between the phone and the access point/router, maybe resulting in the phone not receiving an IP address or something. Though I've only seen this happen once or twice over many years, disconnecting and reconnecting the WiFi (turning it off then on on the phone) usually clears the problem.
Click to expand...
Click to collapse
i have sprint, so yes im without data sometimes and the exclamation point comes up when there is no data on the bars
Related
I've had my Atrix for a couple of days now, and twice internet connection with AT&T just stops working.
Going into airplane mode and then back to normal still does not fix the issue. Wifi works, however this should not be the solution.
Besides AT&T Gimping our HSUPA speeds and not providing an app for the FM Radio, the loss of internet connectivity is pretty annoying.
So far the only way for me to resolve the issue is to shut down or restart the phone.
Has anyone else experienced this? I have not rooted my phone yet because I want to see how things work stock.
Any information would be appreciated.
Thanks!
I had this happen to me 3 times already..among all the issues i am seeing with this device.
You are correct, nothing helps but a reboot.
clubtech said:
I had this happen to me 3 times already..among all the issues i am seeing with this device.
You are correct, nothing helps but a reboot.
Click to expand...
Click to collapse
This is bad, what other issues are you having?
James62370 said:
This is bad, what other issues are you having?
Click to expand...
Click to collapse
Mu phone is randomly rebooting on me even straight after a factory reset. It is going to get exchanged tomorrow.
Sent from my MB860 using XDA App
My phone just lost its connection and had to reboot. This happened after I disconnected from my vpn. Have to try to replicate the issue. Will keep you posted.
James62370 said:
I've had my Atrix for a couple of days now, and twice internet connection with AT&T just stops working.
Going into airplane mode and then back to normal still does not fix the issue. Wifi works, however this should not be the solution.
Besides AT&T Gimping our HSUPA speeds and not providing an app for the FM Radio, the loss of internet connectivity is pretty annoying.
So far the only way for me to resolve the issue is to shut down or restart the phone.
Has anyone else experienced this? I have not rooted my phone yet because I want to see how things work stock.
Any information would be appreciated.
Thanks!
Click to expand...
Click to collapse
Gimping the HSUPA is...but how are not providing an FM radio app and the connectivity problem you're having AT&T's fault? Nobody else seems to be having a problem losing connection (meaning it's either you or your device that's gone bad) and the FM Radio not having an associated app is Motorola's fault.
Assign blame where it's due, plz.
hotleadsingerguy said:
Gimping the HSUPA is...but how are not providing an FM radio app and the connectivity problem you're having AT&T's fault? Nobody else seems to be having a problem losing connection (meaning it's either you or your device that's gone bad) and the FM Radio not having an associated app is Motorola's fault.
Assign blame where it's due, plz.
Click to expand...
Click to collapse
Because AT&T is the APN providing internet access to our phones. Motorola has the FM hardware built in, AT&T is not making use of the FM Radio hardware which is already provided by Motorola.
If I was the only one with this problem, then others would not have stated they have the same issue.
So I blame AT&T when there is no connectivity on my phone because I'm paying them to be my service provider. AT&T also has restricted many features on phones which have applicable hardware.
Besides, you are not the authority as to who I wish to blame. If you don't have anything useful to post, then I suggest you just stay quiet since your reply is just wasting our time.
James62370 said:
I've had my Atrix for a couple of days now, and twice internet connection with AT&T just stops working.
Click to expand...
Click to collapse
This happend to my GF's Atrix last night on her way home from work. Said she rebooted it, and it still wouldn't connect. I rebooted it when she got home and it started working again.
I lost internet with mine last night. Had to reboot.
Sent from my MB860 using XDA App
Any chance this is related to not switching to the 4G data plans? Or has everyone done that?
AmesCell said:
Any chance this is related to not switching to the 4G data plans? Or has everyone done that?
Click to expand...
Click to collapse
We switched the plan when we ordered the phone online.
Sent from my SAMSUNG-SGH-I897 using XDA App
Mine has done it several times. It seems to happen after the connection drops for a weak signal. Then for some reason never comes back on. It is not just my internet connection, it is my entire signal that never comes back. I can't make calls either.
Same here, several times... id expect a patch coming shortly to remedy some of this BS.
i think all of these network issues all arond may be due to a deadline att has not met and is severely late on its 4g. Its prob updating its system. Just speculation.
kgeissler said:
Mine has done it several times. It seems to happen after the connection drops for a weak signal. Then for some reason never comes back on. It is not just my internet connection, it is my entire signal that never comes back. I can't make calls either.
Click to expand...
Click to collapse
I think you have this spot on
Sent from my MB860 using XDA App
I'm new to AT&T with this phone... hopefully they put me on the right plan.
this happened to me about 2 hours after I got the phone, once yesterday and once already this morning.
only a reboot fixes it. very annoying.
Is there anything I can post up to help devs figure this one out?
kgeissler said:
Mine has done it several times. It seems to happen after the connection drops for a weak signal. Then for some reason never comes back on. It is not just my internet connection, it is my entire signal that never comes back. I can't make calls either.
Click to expand...
Click to collapse
I didn't check my phone status, next time it happens I'll try to make/receive a call to confirm.
I had the same problem today. I turned my wifi on because I was home and then I wanted to test my 3G speed at home. Turned wifi off and then I lost the data connection. It showed the H+ symbol and full bars but not the arrows below the H. I had to reboot the phone to fix the problem. Airplane mode didn't help.
mgymnop said:
I had the same problem today. I turned my wifi on because I was home and then I wanted to test my 3G speed at home. Turned wifi off and then I lost the data connection. It showed the H+ symbol and full bars but not the arrows below the H. I had to reboot the phone to fix the problem. Airplane mode didn't help.
Click to expand...
Click to collapse
Did you bother to get an ATT 4g sim?
I hear that using a 3g sim will screw stuff up.
Techcruncher said:
Did you bother to get an ATT 4g sim?
I hear that using a 3g sim will screw stuff up.
Click to expand...
Click to collapse
I am new to AT&T and I guess I got a new 4G sim card. At least I had not an old one from another phone. Is there a possibility to distinguish them for me?
When I'm using wifi at home, every couple of minutes the HSDPA and HSUPA arrows appear between the wifi and signal strength bars. As far as I know they shouldn't appear when wifi is connected. The problem is that when the arrows appear, I loose all data connection until they go away.
Anyone else experiencing this?
Thanks
So basically when you connect to wifi, then you still have the H+ icon at the top of the screen, however, there isn't suppose to be any data arrows there?
I was wondering about this because on the Evo once you connect to wifi, the 3G icon goes disappears.
SpoonerPS3 said:
When I'm using wifi at home, every couple of minutes the HSDPA and HSUPA arrows appear between the wifi and signal strength bars. As far as I know they shouldn't appear when wifi is connected. The problem is that when the arrows appear, I loose all data connection until they go away.
Anyone else experiencing this?
Thanks
Click to expand...
Click to collapse
Right. I see that H+ on mine too, even after connecting to wifi. It shouldn't be there!!! And I think this is one possible reason why I keep losing my wifi on this phone every other minute, and keeps switching to H.
SpoonerPS3 said:
When I'm using wifi at home, every couple of minutes the HSDPA and HSUPA arrows appear between the wifi and signal strength bars. As far as I know they shouldn't appear when wifi is connected. The problem is that when the arrows appear, I loose all data connection until they go away.
Anyone else experiencing this?
Thanks
Click to expand...
Click to collapse
I am also experiencing this. It is frustrating because it is the only issue that I am having with the phone, but I am on wifi for probably 90% of the day. It is annoying when it happens. Usually turning wifi off and then on again fixes it. Still, I should not have to do this.
Yeah the H shouldn't be there either I think, but the problem is when you see the arrows under the H. Like the phone is trying to download data through HSPA while on wifi but fails at both.
BTW, as many have said, the phone is working flawlessly. This is the only issue I'm having. Probably DG can fix this!
Just got off the phone with ATT and they told me that even though you're on wifi, some data is still carried over where it goes towards your data plan...wtf! I definitely don't like this one bit.
I called them because I was connected to wifi but on my att online account, I noticed that my data usage had increased.
I'm about to get off work so I had to rush while I was on the phone with them. When I get home I'm going to give them another call so that I can better understand this crap. I have no clue why our wifi usage should count towards our data plans.
plmiller0905 said:
Just got off the phone with ATT and they told me that even though you're on wifi, some data is still carried over where it goes towards your data plan...wtf! I definitely don't like this one bit.
I called them because I was connected to wifi but on my att online account, I noticed that my data usage had increased.
I'm about to get off work so I had to rush while I was on the phone with them. When I get home I'm going to give them another call so that I can better understand this crap. I have no clue why our wifi usage should count towards our data plans.
Click to expand...
Click to collapse
Not to mention, even if I accepted the fact that they were still putting some amount of data over my data plan even while on wifi... why am I losing all network connection to my phone while this data transfer occurs... Something is definitely not right here.
It seems to be a common issue, there are a ton of threads about this on the Motorola support forums for this phone. I'm having the same issue, it's horribly worse if you are on a call. Whenever I am on a call and phone phone is on wifi and I try to do anything web related it take a long time to load any data, most of the time it won't and it will kick off my wifi and go back to 3g data.
I'm giving it a few more days to see if Motorola replies about this issue, otherwise I'm gonna have to take both atrix's back... this is a pretty big deal breaker for me.
tekonus said:
I am also experiencing this. It is frustrating because it is the only issue that I am having with the phone, but I am on wifi for probably 90% of the day. It is annoying when it happens. Usually turning wifi off and then on again fixes it. Still, I should not have to do this.
Click to expand...
Click to collapse
I love these posts because it is also my situation. Check your data and make sure it's not being hemorrhaged like mine was (50MB/DAY!!).
Here is how to stop all data: go into wifi settings, then hit that menu button and settings, change it to never sleep. then go into all your programs and hit never update, manual, whatever. PAIN IN THE ASS but hey...thats the Atrix for you. I returned mine.
When I'm on wifi it shows the H but the arrows don't light up, if I lose the wifi connection it won't load webpages or the market so I think its been working for me
Hello everyone,
I just bought a Moto G4 16 GB with Amazon Ads for my wife, but we are facing a very annoying problem: the carrier signal always dies after 24 hours give or take. We tested with a different SIM card and the same thing happened. When this happens the device only shows "Emergency Calls Only" and we have to reboot the phone in order to get the signal back.
So, is anyone else facing this problem? Is this really a problem with this phone in particular or every moto g4 has this problem? Should I return the device to amazon?
Thank you very much for any information you can give me!
Zadornov said:
Hello everyone,
I just bought a Moto G4 16 GB with Amazon Ads for my wife, but we are facing a very annoying problem: the carrier signal always dies after 24 hours give or take. We tested with a different SIM card and the same thing happened. When this happens the device only shows "Emergency Calls Only" and we have to reboot the phone in order to get the signal back.
So, is anyone else facing this problem? Is this really a problem with this phone in particular or every moto g4 has this problem? Should I return the device to amazon?
Thank you very much for any information you can give me!
Click to expand...
Click to collapse
No problems here since I got my phone last week and I have T-Mobile. You might have to check your apn settings with your carrier.
Caltinpla said:
No problems here since I got my phone last week and I have T-Mobile. You might have to check your apn settings with your carrier.
Click to expand...
Click to collapse
I tested the SIM card in a different phone and it worked flawlessly (I also use T-Mobile). The strange thing is that the phone gets the signal very well during more or less one day, after that I have to reboot to get signal again.
Well, this is probably a problem in the device. I already asked Amazon to send a replacement.
Zadornov said:
I tested the SIM card in a different phone and it worked flawlessly (I also use T-Mobile). The strange thing is that the phone gets the signal very well during more or less one day, after that I have to reboot to get signal again.
Well, this is probably a problem in the device. I already asked Amazon to send a replacement.
Click to expand...
Click to collapse
Try my APN settings to see if it helps, but locations very important
Zadornov said:
I tested the SIM card in a different phone and it worked flawlessly (I also use T-Mobile). The strange thing is that the phone gets the signal very well during more or less one day, after that I have to reboot to get signal again.
Well, this is probably a problem in the device. I already asked Amazon to send a replacement.
Click to expand...
Click to collapse
I also have the cellular data always active checked off
Caltinpla said:
Try my APN settings to see if it helps, but locations very important
Click to expand...
Click to collapse
Thank you, but I just use the t-mobile network. In fact, my carrier is called campusSIMs and it is a MVNO that uses t-mobile network. So, my APN configs are a bit different from yours.
However, I didn't know about this mobile data thing. I didn't touch the developer options. Maybe, it can be a good idea.
Thank you!
It won't be your APN settings since that controls your data settings. If the sim is ok then it could be your phone.
Sent from my SM-T530NU using XDA-Developers mobile app
I'm seeing a similar problem with the data portion of the network (also on T-Mobile). While I'm able to send and receive calls and texts, data doesn't work. There's no indication that it's attached to LTE or even 3G (just a standard signal bar with no other information). I moved the SIM card back to the old phone it was in and it works fine.
Things actually worked yesterday, so something happened overnight to break it.
Damaniel said:
I'm seeing a similar problem with the data portion of the network (also on T-Mobile). While I'm able to send and receive calls and texts, data doesn't work. There's no indication that it's attached to LTE or even 3G (just a standard signal bar with no other information). I moved the SIM card back to the old phone it was in and it works fine.
Things actually worked yesterday, so something happened overnight to break it.
Click to expand...
Click to collapse
That could possible be the APN settings. Although usually it's the opposite, they don't work at first then they update from the network later on. Most times the APN settings will set themselves but on the odd occasion they need to manually edited. I don't use T-Mobile but the APN settings are easy enough to find.
Damaniel said:
I'm seeing a similar problem with the data portion of the network (also on T-Mobile). While I'm able to send and receive calls and texts, data doesn't work. There's no indication that it's attached to LTE or even 3G (just a standard signal bar with no other information). I moved the SIM card back to the old phone it was in and it works fine.
Things actually worked yesterday, so something happened overnight to break it.
Click to expand...
Click to collapse
Sounds like you need to manually enter the APN settings. What you describe is exactly what happens when it hasn't loaded an APN.
I'm "kinda" having an issue here. It's a little different though; the phone works ok for a while (for me about 3 hours, usually), and then I still get an LTE indicator, but have no network connection (get errors in apps/"No internet" page in chrome).
Other times, I lose LTE and get locked in 3g (H indicator), and can only get LTE back by going to Settings/More/Cellular Networks/ and toggle preferred network mode to 2g or 3g, let it connect (H or E), then toggle back to LTE.
Motorola responded to a bad Amazon review requesting I post asking for help on their forums.
Relevant link:
https://forums.lenovo.com/t5/Moto-G...ction-with-LTE-and-strong-signal/td-p/3377242
I'm active over on their forums also and it's good to post over there in case you ever want to do a soak test. They look at your posts there when they ask for soak testers. As for your problem, I've seen it shift back and forth if you are in an area between towers and one isn't sending out LTE. If it were that I wouldn't think you'd get it back so easily. There's an app, don't remember the name, that will show the towers and signal relative to your location, If might be interesting to look at that.
Having the same issue with radio. Just replied to your post, Kalash.
Ok, we got a new phone from Amazon and it has the same problem. So, I believe this phone does not work very well with MVNOs.
I notice that the problem is that the phone cannot reconnect to the network after losing the signal. For example, if you go to an area with bad signal and, eventually the signal vanishes, the phone will not be able to reconnect to the carrier network. The phone only reconnects after reboot. Airplane mode does not solve the problem.
This does not happen with my Blu Life One X. So, I think it is a software problem.
Zadornov said:
Ok, we got a new phone from Amazon and it has the same problem. So, I believe this phone does not work very well with MVNOs.
I notice that the problem is that the phone cannot reconnect to the network after losing the signal. For example, if you go to an area with bad signal and, eventually the signal vanishes, the phone will not be able to reconnect to the carrier network. The phone only reconnects after reboot. Airplane mode does not solve the problem.
This does not happen with my Blu Life One X. So, I think it is a software problem.
Click to expand...
Click to collapse
That's not true on all mvnos' apparently. My wife's phone is on Consumer Cellular, an AT&T mvno and it's never done that. We've been in a no service area several times and it's always connected immediately when getting service back.
So when I first got my V20 (VS996), when wifi was connected the mobile data went inactive- at least I'm presuming so, the '4G' was grayed out, not crossed out, and when there's simply no 4G signal it entirely disappears (or drops to 3G etc). But now it ALMOST never does this anymore... every once in a while it will, but there's nothing specific about times it does.
I'm pretty sure that's what it's supposed to be doing, as there's even an option 'Cellular data always active - Always keep mobile data active, even when Wi-Fi is active [...]' (not enabled). I've searched high and low for a setting that could be causing it not to work right, and information about this, but have come up dry. Is anyone familiar with this? Really didn't want to have to reset and track it that way.
Thanks.
Bad WiFi signal bro. Disable your gsm data and see if you can still watch YouTube.
Sent from my LG-H990 using XDA-Developers Legacy app
fafalone said:
So when I first got my V20 (VS996), when wifi was connected the mobile data went inactive- at least I'm presuming so, the '4G' was grayed out, not crossed out, and when there's simply no 4G signal it entirely disappears (or drops to 3G etc). But now it ALMOST never does this anymore... every once in a while it will, but there's nothing specific about times it does.
I'm pretty sure that's what it's supposed to be doing, as there's even an option 'Cellular data always active - Always keep mobile data active, even when Wi-Fi is active [...]' (not enabled). I've searched high and low for a setting that could be causing it not to work right, and information about this, but have come up dry. Is anyone familiar with this? Really didn't want to have to reset and track it that way.
Thanks.
Click to expand...
Click to collapse
developer options
keep mobile data always on
as well as agressive wifi to cellular handoff
as well as under advanced for wifi, you can tell it to switch more agressively off wifi under poor conditions etc
somemadcaaant said:
Bad WiFi signal bro. Disable your gsm data and see if you can still watch YouTube.
Sent from my LG-H990 using XDA-Developers Legacy app
Click to expand...
Click to collapse
Bad WiFi doesn't seem to be the issue. It's showing max strength and is 2 feet away from the wireless router under my desk, and the issue still persists. (yes, youtube plays fine in HD)
Team DevDigitel said:
developer options
keep mobile data always on
as well as agressive wifi to cellular handoff
as well as under advanced for wifi, you can tell it to switch more agressively off wifi under poor conditions etc
Click to expand...
Click to collapse
I'm trying to get it to turn mobile data off, not hand off to it even easier. Are you saying that these options will make it disable mobile data when wifi is good, when it's not even doing that without them? Tried that just in case, it's still not deactivating mobile data (still at my desk, wifi router for 100mbps symmetric fiber showing full strength 2' away, so unlikely bad signal)
Edit: I may have found the issue. It appears one of the Verizon apps was forcing the cell connection to stay alive. I tried killing a bunch of the ones I wasn't using after recalling how their voicemail app only runs over cellular, and now mobile data is deactivated. I'll need more trial and error to confirm which one was doing it.. I killed 4 of them.. and it stayed off after re-launch so was clearly some kind of bug. Although it's odd as it did persist through reboots.
Edit: Confirmed; it's the 'Caller Name ID' app. Ending that single process restores the normal mobile data deactivation when wi-fi is good.
So another cause of this problem has popped up. After a reboot, 4G was becoming active after 15-30 minutes despite not touching the phone at all since the reboot, and there were no apps that could be killed to get it to switch off this time. But after a lot of trial and error, the cause was finally isolated: The My Verizon data meter widget. Once it refreshes, it forces cellular data to stay on, even when Wi-Fi is connected and strong. Once the widget was removed from the home screen, 4G never came back on while using WiFi.
Is there any way to disallow an app from using 4G but still allow it to use WiFi? I really would like a better solution than just not being able to use the widget. It would be fine if it just connected, got its update, then disconnected... but no, it's on permanently after a refresh.
So, when I woke up this morning I noticed my cell signal strength icon was one I haven't seen before. I tried rebooting and toggling airplane mode. I also verified that my sim is working in another device. I attached a screen cap with the icon.
Noticed something similar with mine. I had to turn wifi off, restart to get LTE data (verizon) then turn wifi back on. If restarting with wifi on the LTE data doesn't register.
that didnt work for me
update: had to factory reset, looks like verizon doesnt like that essential ph1 wont take all their bloatware, etc. might have to return the phone if this keeps up
My data connection has also become very erratic - and I've lost voice+data (VoLTE connectivity) wholly yesterday. Worked fine with the activated SIM from my HTC 10 from the 31st to yesterday.. Now, not at all, I've not been able to restore it since.
Really don't want to return it, as I really like the phone, but this has nexus 5x issues written all over it for long term use...
Hoping essential can get a certification and an agreement with Verizon before my return window is over (or at all)..
Pretty disappointed in Verizon here.
Sent from my PH-1 using XDA Labs
Same here, another issue is that essential shipped my phone and within a day i had an email from essential saying that verizon certification is still in progress. verizon will probably not certify it with their system unless essential lets them install their monitoring crap all over the phone.
j1999t said:
Same here, another issue is that essential shipped my phone and within a day i had an email from essential saying that verizon certification is still in progress. verizon will probably not certify it with their system unless essential lets them install their monitoring crap all over the phone.
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The Nexus 6P didn't have the bloat and worked fine.
My PH-1 works fine including Enhanced 4G LTE Mode.
What do you have selected for network type?
I have the first one selected because that's the only one that includes the various CDMA protocols, EVDO and LTE.
I see the same connectivity that I had with my Nexus 6P.
i have global selected, as it covers everything the phone can connect to. i had the first one selected but it wouldnt show the lte+, just regular lte. i also have Enhanced 4g lte mode on. it just happened to lose service earlier today. if it does it again, ill probably return it after a visit to vzw
tech_head said:
The Nexus 6P didn't have the bloat and worked fine.
My PH-1 works fine including Enhanced 4G LTE Mode.
What do you have selected for network type?
I have the first one selected because that's the only one that includes the various CDMA protocols, EVDO and LTE.
I see the same connectivity that I had with my Nexus 6P.
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Click to collapse
I have the same settings as you, I had functional "enhanced 4G LTE" for the first 4 days as well... That ended yesterday morning abruptly, and I'm not able to bring it back.. There's more happening here.. How long has your device been on the Verizon network? Only a hunch - in a few days you won't have "enhanced 4G LTE" either, even though it'll still be checked, and provisioned for it.
Sent from my PH-1 using XDA Labs
Cellular network is not available
After 7 days my phone won’t make calls I can only use data I’m on sprint and it was working fine until today I call sprint they had no answers at all I email essential no answer now I can only use WiFi calling while home and axx out at work
So, upon further digging I found a place to look at some more in-depth stuff relating to signal stuff. I did some fooling around and switched it from unknown to lte/cdma/umts auto (prl) and it seemed to work after a few moments of time. Though it seems have gone back to t he unknown state again but is working normally for me now, so maybe it was changing states and then a reboot?
How I got to this screen was by punching *#*#4636#*#* into the dialer, and went to phone info
I'm having a similar issue. I often lose my signal. I will have the full triangle/bars but no label of the signal(LTE+/LTE/3G/1x/etc....) and no cellular data at all.
The only way I can get it to return is to restart the device. Happens a few times a day, can't be 100% sure why, but it often appears to be when switching from WiFi -> Cellular only.
I have Verizon, I have had a Nexus 6 and then a Pixel XL for the past 3 years, never once had this issue.
I had constant disconnects and lost of service with my Tmo sim. Tried my Xfinity (VZW) sim and it was great until this morning. Complete lost of service. Airplaned mode on and off, connected to old school RTT 1x.... lol This phone's cellular just plain suck for a lot of us regardless of carrier. Not sure if we just have bad phones because apparently there are those who claim they have great service and connection.
I'm having this problem with Verizon. Seems like if I'm on wifi for a long period it only connects to 1x and putting in airplane mode and stuff won't get it to re-connect to to LTE. Only a reboot seems to fix the problem.
fade79 said:
I'm having this problem with Verizon. Seems like if I'm on wifi for a long period it only connects to 1x and putting in airplane mode and stuff won't get it to re-connect to to LTE. Only a reboot seems to fix the problem.
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Necro post here but chiming in that I have the same problem with Verizon LTE. Happens when I'm moving long distances in car too. Suddenly just drops LTE and only a reboot will bring it back.
defTwitch said:
Necro post here but chiming in that I have the same problem with Verizon LTE. Happens when I'm moving long distances in car too. Suddenly just drops LTE and only a reboot will bring it back.
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You might check out my post from the Oreo Beta thread... I was having some goofy signal issues early on which I've pretty much cleared up by doing what I mentioned here. Someone touched on it briefly earlier but only mentioned monkeying around with the settings, said nothing about picking up a new PRL.
I state this in that post too, but just in case: I offer this with no express intent of warranty, if you screw up your device, it's on you.
https://forum.xda-developers.com/es...-oreo-beta-program-live-t3705133/post74920423
I just changed it from global to LTE/WCDMA and I got LTE back almost immediately. Was weird and global had been working for me for awhile now so not sure what happened in the past few days...
wolfhelm said:
You might check out my post from the Oreo Beta thread... I was having some goofy signal issues early on which I've pretty much cleared up by doing what I mentioned here. Someone touched on it briefly earlier but only mentioned monkeying around with the settings, said nothing about picking up a new PRL.
I state this in that post too, but just in case: I offer this with no express intent of warranty, if you screw up your device, it's on you.
https://forum.xda-developers.com/es...-oreo-beta-program-live-t3705133/post74920423
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I had, right after writing this, tried *#*#4636#*#*
I set it to global as instructed in another post. The next time I drive a distance in the car I'll have to see if I have the same issue that only a reboot would fix again.
Thanks
I had the same issue and I resolved it a little differently than the previous posters. I turned on adb debugging and logged into adb shell and user-disabled com.redbend.app. This stops the Sprint oma-dm service from running. After doing this I no longer have the issue of my device not reinitializing lte after sleep or 3g.
I have essential on vzw but my only issue is my device won't connect to 4G. If I change network to LTE I get full 4G service but I'm unable to make phone calls. Went into vzw store and they told me you didn't get the phone from us so we cant help you. Day 14 fml
On Xfinity mobile, I had similar issues. Great LTE but sometimes calls just don't work at all. I mess with various settings and it'll work for a bit then so again. Gave up and ported over to Sprint for the free unlimited year which is still probably not worth it. Should've kept with Xfinity Mobile. Lol