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A friend of mine and myself got into a bit of a disagreement last night over bestbuy etfs. Long story short he got a phone from bb cancelled the service and kept the phone. Will bb come after him with a etf?
I know sprint didn't charge him a etf but will bb come after him for a etf! I made a $75 bet with him that bb would come after him with a seperate etf. But he showed me his receipt/contract paperwork and other than the info about sprint etf, there's NOTHING that states anything about bb etfs. And he paid with cash so its not like bb can just charge his credit card. I searched google and everything and really didnt find any info on this. I know companies like wirefly, letstalk etc charge their own etf if you cancel service and don't return the device. Which they even indicate when you go through their application process and is also indicated in their paperwork.
So my question is, am I out of $75? Did I just lose this bet against this fool...lol? If someone have any insight into this, it'll help me out a lot. I'd love to show him some post that bb is going to come after him. So let me know what you all think.
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plmiller0905 said:
A friend of mine and myself got into a bit of a disagreement last night over bestbuy etfs. Long story short he got a phone from bb cancelled the service and kept the phone. Will bb come after him with a etf?
I know sprint didn't charge him a etf but will bb come after him for a etf! I made a $75 bet with him that bb would come after him with a seperate etf. But he showed me his receipt/contract paperwork and other than the info about sprint etf, there's NOTHING that states anything about bb etfs. And he paid with cash so its not like bb can just charge his credit card. I searched google and everything and really didnt find any info on this. I know companies like wirefly, letstalk etc charge their own etf if you cancel service and don't return the device. Which they even indicate when you go through their application process and is also indicated in their paperwork.
So my question is, am I out of $75? Did I just lose this bet against this fool...lol? If someone have any insight into this, it'll help me out a lot. I'd love to show him some post that bb is going to come after him. So let me know what you all think.
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I believe you lost yourself 75 bucks .... as far as I can remember when you purchase an item from a store that authorized to sale the item you are only under contract with the item provider.
Bestbuy typically give you instant rebates at the register because they send their rebates directly to the manufacturers and not the provider. Hence it is no lost to them only the provider who takes the hit
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craigbailey1986 said:
I believe you lost yourself 75 bucks .... as far as I can remember when you purchase an item from a store that authorized to sale the item you are only under contract with the item provider.
Bestbuy typically give you instant rebates at the register because they send their rebates directly to the manufacturers and not the provider. Hence it is no lost to them only the provider who takes the hit
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Wow..are you serious. I kinda thought that I may lose the bet because there was nothing mentioned in the paperwork about a bb etf and if it was I didn't find it. I thought bb was just like wirefly and letstalk.com when it comes to cancelling service. But like I said sprint cancelled the service with no questions asked. Oh well...if I lose, I'll pay up...lol.
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plmiller0905 said:
Wow..are you serious. I kinda thought that I may lose the bet because there was nothing mentioned in the paperwork about a bb etf and if it was I didn't find it. I thought bb was just like wirefly and letstalk.com when it comes to cancelling service. But like I said sprint cancelled the service with no questions asked. Oh well...if I lose, I'll pay up...lol.
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from my knowledge you don't sign a contract with BB, just sprint
Are you your friend's personal accountant or money manager? I mean even if he gets an ETF all he has to do is say he didn't and collect your money lol
deathsled said:
Are you your friend's personal accountant or money manager? I mean even if he gets an ETF all he has to do is say he didn't and collect your money lol
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No I'm not...and he better not play me like that...lol. We made bets before in the past and he paid up....
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Sorry dude but as an employee of bb mobile I can tell you that you just lost $75. An etf is strictly through the carrier. After the contract is signed we have no part in it.
nyclone03 said:
Sorry dude but as an employee of bb mobile I can tell you that you just lost $75. An etf is strictly through the carrier. After the contract is signed we have no part in it.
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Ok..then...look like I'll be paying up.
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ETF
If anything he will get a Sprint etf. It wont show up for a month or 2 as was the case when I switched From At&t. Best buy is in the cell phone business, not the carrier business which subsidizes the cost of the phone so they cannot charge an etf
Clarify the bet with him because I'm sure Sprint didn't give him a hassle about canceling but he will get a separate bill from Sprint for the remainder of his contract. Around $200 for early cancellation.
You said he paid cash. did he pay the whole amount or contract price, and did he cancel in the first 30 days? Not sure if BB does does the same but the store I got mine from told me if I canceled without returning the phone they would charge me an additional $250 for it.
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Not sure how Best Buy works, but I know that where I work, if you sign a contract and cancel, and DON'T bring the phone back to us, we charge a portion of the total cost.. I can't remember the amount, but that's how we do it..
Well what he did was call sprint and cancelled the service. Sprint didn't hassle him because he's well within his 30 days so they cancelled it with no questions asked. They said that he wouldn't be charge any SPRINT etf. However, he will have to pay for what he used prior to cancelling the service.
I am over his house watching the football game right now and had a chance to look at the paperwork again. And I just don't see anything that indicates a bb etf. Everything I see is in regards to sprint etf, that's it. I just thought that bb is like wirefly and letstalk. That is you have to return the device within a certain time frame if you cancel service or you'll be charged their etf. But I'm starting to think that's not the case.
Plus when I bought the Nexus S and tried to cancel my service with T-mobile, I tried to cancel my service like 3 days after I got the phone and I had to go to bb so that they can give tmobile some code that informs them that I returned the device. Sprint doesn't have a system like that. Which I know because I bought an Epic from Radioshack like 2 months ago and I returned it like 2 weeks later. However, before I took it back to radioshack, I called sprint to cancel the line that the Epic was on and they cancelled it with no questions asked again. Radioshack gave me my money back and I went to Sprint and bought me a brand new Evo for full price, I believe $500.
Oh well, I'll be paying $75 this Friday. thanks everyone for all your responses.
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Cole28 said:
You said he paid cash. did he pay the whole amount or contract price, and did he cancel in the first 30 days? Not sure if BB does does the same but the store I got mine from told me if I canceled without returning the phone they would charge me an additional $250 for it.
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He paid contract price. But even if they told him about a possible bb etf if he were to cancel service and not return the device, its not indicated anywhere in the paperwork. They gave him copies of everything he signed and and not one indicates a bb etf.
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This is an interesting scenario, especially if the device was paid for by cash.
Although the receipt has his sprint info, I don't think BB can go after sprint to collect anything, as they are an authorized third party seller in this case.
Now, there is this clause on the receipt under SERVICE AND SERVICE OPTIONS
....Thank you for purchasing your sprint phone and service at Best Buy. If you wish to change or cancel your Service please return with your phone to a best buy store.
As stated previously, BB is not in the carrier business, they are merely a third party reseller of sprint products. Also, nowhere on the receipt is anything else stipulated regarding cancellation of service and potential fees that may be charged [by best buy].
So, this may very well fall through the cracks.
Btw, some other resellers such as amazon and wirefly do have clauses that say if you cancel service within 180 days, you will be charged additional etf's outside of what the carrier may charge you.
ymmv.
Subscribed! <popcorn emoticon>
I believe Sprint will send a bill, and if he does not pay they will lock the ESN.
I can't speak for Best Buy since I've never worked there but I know Radioshack (and CompUSA before they went out of business) charge their own etfs if the service was cancelled within 90 days without the device being returned. At CompUSA you would get a separate paper contract about this additional etf. At Radioshack you get an electronic contract that shows up on the Verifone credit card device that requires the customer to read and sign that mentions this separate etf. I'm not sure if this is also mentioned on the receipt or not, I've never actually read it.
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This is something Sprint has recently changed. Anytime a new account (within 30 days) is going to cancelled, the phone must be returned to the original point of purchase, meaning if he purchased it at BB, Sprint will not cancel the service, Best Buy has to contact NSS and have them process the 30-day cancellation. In your particular instance, if someone at Sprint cancelled them, he got lucky. In normal instances, your friend would not be allowed to cancel over the phone, meaning if he kept the phone past 30 days he'd be under contract with Sprint and then your friend would be charged $200 ETF if he chose to cancel or keep receiving Sprint bills until his account was disconnected and sent to collections.
Your friend, was really lucky to have spoken with a new hire that mistakingly cancelled the account (or line).
So, I went through and exercise in futility yesterday / last night. I know there were a number of us who preordered when premier was having that issue where we didn't receive our $100 rebate. Several of us posted that we called support and we're told to call in when we receive the product and we'll get our rebate/credit. Well, I did this yesterday and I was met with a brick wall.
Essentially I was told I have to return the phone and reorder to get the rebate. How dumb is that? I was on the phone for over 2 hours trying to get this resolved and was obviously bumped around a number of representatives. It was even noted, in my notes, and I was told they could "force" customer care. Well, when on the phone with customer care (again), that took in excess of 15 minutes and I finally lost it. Told them to send me the return mailing info.
Talk about a complete joke.
BBB received a complaint about AT&T last night.
I'd recommend all of you that were told the same thing to call because you might have some issues..
I am holding off on ordering mine until it is squared away. Either that or I am just going to go into the store.
I tried again online today and it would not let me add the data package to get the rebate online. I talked to an online representative via the chat window, and she confirmed that there is an issue with the rebate online.
Oh well, I should probably sell my captivate first anyway.
So with the $100 rebate what is your final cost ?
wasonamit said:
So with the $100 rebate what is your final cost ?
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before taxes, $199
I never committed to not saying "I told you so" so...I told you so.
AT&T's premier website was so completely hosed up for the first 24-ish hours of preorders that I just said screw it.
phobos512 said:
I never committed to not saying "I told you so" so...I told you so.
AT&T's premier website was so completely hosed up for the first 24-ish hours of preorders that I just said screw it.
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that was helpful....
I have avoided ordering online from premier for now because from day 1 it's showing 299 + 18 upgradation fee . And nowhere I can add data plan or get a rebate.
Lets hope this changes soon.
I had this issue. I called support. She said my data plan was not compatable with the phone. She changed my data plan (still unlimited, and actually cheaper) and when I ordered through premier online it gave me my 100 off. Got my phone yesterday!
So there is a simple fix... you may just have to call a couple times to get the right person.
-Mike
theknub said:
that was helpful....
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I wasn't trying to be helpful - I was trying to warn people of the dangers of clicking OK to a price with the promise that it'll be reduced later - that's foolish. There's ZERO guarantee that AT&T will honor the reduced price that a random customer service agent promised you over the phone to make a sale.
I ended up just going in to the Corporate AT&T store to preorder last week after a 90 minute nightmare call to Premier.
highlights?
"the iPhone uses special data that can only be used with an iPhone, you can't use that kind of data with a normal smart phone, so you can't keep your unlimited plan"
"Premier is a separate business unit from AT&T and we do not have the same options and plans that regular 611 has"
There's more, but that's enough. The store had an issue with my legacy family texting plan not allowing them to apply the upgrade discount - they just took it off, had me buy the phone with the discount, and then put the old texting plan back on.
I'll never call premier customer service again. I actually asked them to remove me from the program, but they couldn't even do that right. They transferred me back to normal Customer Care to have that done, dropped me on the way, etc. Ended up keeping the discount while getting a promise from CC that i don't have to call premier.
Verizon contacted Engadget and stated today that the activation fee and month of service for those buying the Xoom at full price is no longer necessary.
I'm curious if you had to pay the fee or not. I intend on purchasing from Costco when they open in about 3 hours. I'm going to show them the article if they give me any flack, and I'll post back here.
Update: Verizon's been in touch to inform us of a policy change: customers who purchase the off-contract Xoom will now no longer need to be on a month to month plan. That said, we still see "Month to Month" as a compulsory option at the time of updating this post.
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I bought from a VZW corporate store this morning, full price, no activation required. She asked me if I was just using for wifi or if I wanted data, I said wifi and that was it.
I'm in Iraq currently, so i had to get it overnighted to my wife and she has to activate it. I paid the activation fee...then, immediately after it is activated I am calling vzw and placing it on military suspension, and getting the activation fee credited to my account. they don't ship to APO addresses, and it has to be activated over the cell network if you get it subsidized.
hopefully, I can cancel the contract later this year. I've done it on ATT before.
Sirchuk said:
Verizon contacted Engadget and stated today that the activation fee and month of service for those buying the Xoom at full price is no longer necessary.
I'm curious if you had to pay the fee or not. I intend on purchasing from Costco when they open in about 3 hours. I'm going to show them the article if they give me any flack, and I'll post back here.
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I need to know too. I am going to Costco in 3 hours and would like to just purchase the unit without activation and data plan
ghodzilla5150 said:
I need to know too. I am going to Costco in 3 hours and would like to just purchase the unit without activation and data plan
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The official statement is from Verizon, and it's my understanding that it's the Verizon booth in Costco that activates the 3g on the device. If someone tells me I must get 3g, I'm going to mention to them the official Verizon stance and ask if they can contact their corporate office to check.
ghodzilla5150 said:
I need to know too. I am going to Costco in 3 hours and would like to just purchase the unit without activation and data plan
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ditto tenchar
Got mine at Costco this morning, and they made me signup for a plan... I told him Verizon doesn't require this anymore but rep insisted he has to sign me up for plan. He even proceeds to fill out a rebate form for me, even though I told him im going to cancel within the 72hr period anyways. Oh well...
harajuka said:
Got mine at Costco this morning, and they made me signup for a plan... I told him Verizon doesn't require this anymore but rep insisted he has to sign me up for plan. He even proceeds to fill out a rebate form for me, even though I told him im going to cancel within the 72hr period anyways. Oh well...
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I was afraid of this. Verizon probably has no intention of rushing to get the information out there hoping to still snag some undeserved money.
I got mine at Best Buy and they let me sign up without a plan... But the girl at the register didn't really know what she was doing.
I am taking my EVO with me. I already have the Engadget page ready to show if they give me an crap about fees. They are a Verizon kiosk (Verizon Representative) and should honor what Verizon is doing. If they are doing it in the Verizon stores, they should do it at their kiosks as well.
setite said:
I was afraid of this. Verizon probably has no intention of rushing to get the information out there hoping to still snag some undeserved money.
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That's when the Costco Verizon Rep needs to call a Corp store and ask them. This is what I will tell them when I get there
ghodzilla5150 said:
That's when the Costco Verizon Rep needs to call a Corp store and ask them. This is what I will tell them when I get there
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I'm ahead of you, I already printed out the Engadget article to show them . I will most definitely be forcing them to call whoever would be up to date.
setite said:
I'm ahead of you, I already printed out the Engadget article to show them . I will most definitely be forcing them to call whoever would be up to date.
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That's a good idea. I will print it out as well
ghodzilla5150 said:
I need to know too. I am going to Costco in 3 hours and would like to just purchase the unit without activation and data plan
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At costco they make you sign up for the month to month. He even gave me the number to cancel it. Up front you pay for the device, everything else is billed later. If you cancel within 3 days everything will be good to go.
bwcorvus said:
At costco they make you sign up for the month to month. He even gave me the number to cancel it. Up front you pay for the device, everything else is billed later. If you cancel within 3 days everything will be good to go.
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I suppose that's okay. The damage is done to my credit since I let Best Buy run it two days ago and Costco yesterday.
http://blogs.computerworld.com/17867/motorola_xoom_faq said:
UPDATE: Verizon Wireless has changed its mind on this policy as of Thursday morning (thank goodness). I've just confirmed with a Verizon spokesperson that if you purchase the Xoom for $800, without a contract, you will not be required to pay the $35 activation fee or sign up for a data plan. As of now, the Verizon Wireless website is not reflecting this change; however, an online customer service representative tells me you can contact customer care to have the data plan removed after making your purchase.
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So the solution is to call customer care. Doing this today will hopefully avoid having to give them a single red cent in prorated data.
setite said:
I suppose that's okay. The damage is done to my credit since I let Best Buy run it two days ago and Costco yesterday.
So the solution is to call customer care. Doing this today will hopefully avoid having to give them a single red cent in prorated data.
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On the phone with Verizon right now. She tried to tell me i can't cancel it. After i said a few things, she did it for me. Said i would be charged a pro-rated amount for any use, and if i bought under contract i would have to pay the ETF. I told her i haven't turned the device on so there better not me a charge.
bwcorvus said:
At costco they make you sign up for the month to month. He even gave me the number to cancel it. Up front you pay for the device, everything else is billed later. If you cancel within 3 days everything will be good to go.
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What's the warranty like. Do you get the Costco 90 day warranty OR the Verizon 14 day warranty? Was there other people there getting the Xoom as well
ghodzilla5150 said:
What's the warranty like. Do you get the Costco 90 day warranty OR the Verizon 14 day warranty? Was there other people there getting the Xoom as well
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You have to break your contract within 14 days if you sign a 2 year. You have 90 days to return the device. You have a 1 year manufactur warranty. You have 3 days to cancel and not pay the activation fee. I was the only one
I got mine from VZW and they tried their hardest to get me to activate it for at least one month and charge me an activation fee. I told them I didn't want to do that and that verizon released information saying that it was not necessary. After about a half hour of them constantly asking me they finally sold it to me for full price.
bwcorvus said:
You have to break your contract within 14 days if you sign a 2 year. You have 90 days to return the device. You have a 1 year manufactur warranty. You have 3 days to cancel and not pay the activation fee. I was the only one
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Thanks Bro. I will use this unit until the WIFi only model comes out. return it and get that one $200 cheaper
I, like many others I assume, bought the Xoom from Best Buy on a month-to-month Verizon contract with the intention of canceling the contract immediately. Today I called and tried to cancel the contract and had a frustrating 60 minute phone call. The agent, working with her supervisor, was telling me that there is no way I can possibly cancel my plan with them and that if she were to cancel my account, my Xoom would become a brick. She told me that in order to get the device to work in wifi only mode I would have to return it to Best Buy and go to a Verizon store to purchase one with Wifi only. She indicates that there is no way possible to convert my existing device, even if I brought it into a Verizon Wireless store. I just got off the phone and she said she will be calling me back after contacting the best buy store on my behalf and trying to work out a solution.
Has anyone had success with this situation? What did you do? Is there a secret code word I have to give to Verizon? Is she actually correct... if she cancels my account will my Xoom turn into a brick?
There is no wifi model yet. Turning off your cell service shouldn't brick your tablet. I would call back and talk to a different rep.
Don't have one yet. But that is just BS. Call them back and just cancel it. If they say it will be a brick (complete lie) then tell them so be it. You want nothing to do with Verizon. You only wanted the Xoom.
They sold you a load of crap. There's no tie in to the OS and cell service. Tell them to cancel your account and you'll "risk" it. Verizon has been known to say anything to keep people from canceling...its happened before.
i just wanted to clarify. the person you talked to was full of bull.
i walked out of best buy with an unactivated tablet (meaning no verizon data) and wifi and everything works beautifully.
also i would like to point out the obvious error with this "reps" logic. if a tablet without verizon data was a brick, it wouldn't be possible to activate one in the first place.
She is insinuating that it will brick the device because it was set up with Verizon in the first place. That is the only fear I have... that there is some sort IMEI check when the device boots and if it can't authenticate with a Verizon tower it will fail in the bootloader.
If that was the case, they wouldn't be able to sell tablets without Verizon service. I imagine they would also be looking at a major lawsuit if people couldn't cancel the service.
I can't be the only one that is trying to do this... would someone who has done this please give me some peace of mind?
padanfain said:
She is insinuating that it will brick the device because it was set up with Verizon in the first place. That is the only fear I have... that there is some sort IMEI check when the device boots and if it can't authenticate with a Verizon tower it will fail in the bootloader.
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no, again, i would like to point out that if you were out of range of a tower (which can and does happen that would result in a "brick" as you call it).
your fine, call cancel be happy.
padanfain said:
I, like many others I assume, bought the Xoom from Best Buy on a month-to-month Verizon contract with the intention of canceling the contract immediately. Today I called and tried to cancel the contract and had a frustrating 60 minute phone call. The agent, working with her supervisor, was telling me that there is no way I can possibly cancel my plan with them and that if she were to cancel my account, my Xoom would become a brick. She told me that in order to get the device to work in wifi only mode I would have to return it to Best Buy and go to a Verizon store to purchase one with Wifi only. She indicates that there is no way possible to convert my existing device, even if I brought it into a Verizon Wireless store. I just got off the phone and she said she will be calling me back after contacting the best buy store on my behalf and trying to work out a solution.
Has anyone had success with this situation? What did you do? Is there a secret code word I have to give to Verizon? Is she actually correct... if she cancels my account will my Xoom turn into a brick?
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She lied to you. The first CS Rep gave me trouble to, but a seperate completely bull**** story. She told me that since I went to costco, and they are an "indirect retailer", that I would have to go to them to cancel the line.
After calling Costco I was informed that this wasn't true, and that Verizon lies . She told me to make up a story that I needed to cancel the data plan because I couldn't use it right now but I would be reactivating in a few months.
Due to impatience, and stubbornness I called Verizon again, without a fake story, just adding that I'd been "misled" by one CS Rep, and that I had already called Costco. The second rep was very helpful, did my cancellation with no problem. She informed me, as I already knew, that the device would work perfectly fine without activation. At this point I had skipped activation and hadn't use a single byte of Verizon data and had been using wifi for hours.
When you call, and get a better rep, make sure that they waive the activation fee, as it's not automatically waived when doing a quick cancellation.
So to recap.
Don't Take No For An Answer.
Inform them that your device is off contract, and you are keeping it, just getting rid of the data plan.
Make sure they waive the activation fee.
You're device will not brick, and you can just turn off verizon data in the settings.
So YES. I have successfully cancelled month-to-month data and kept a fully functional XOOM.
padanfain said:
I can't be the only one that is trying to do this... would someone who has done this please give me some peace of mind?
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just call again and get it done. You called Verizon right and not Best Buy. Verizon can easily do this they are just trying to keep you on your data plan. Threaten if that you dont have your plan canceled then you will report them to the BBB. Im sure that will get you some attention
I work for Verizon in customer service and we had a training the other day that stated if a customer signs a two year contract and gets a discount and then cancels the data plan within the two years they will be charged the 200 difference. I hope this is not true and just something they told us, but for your case I again hope it isn't true. Good luck man and I will try to find out more today at work.
call them back. My cancel phone call took 30 seconds, I explained the situation, she said ok let me cancel that...... there you go, activation fee waived, service canceled. We'll let you know about the 4g upgrade.
padanfain said:
She is insinuating that it will brick the device because it was set up with Verizon in the first place. That is the only fear I have... that there is some sort IMEI check when the device boots and if it can't authenticate with a Verizon tower it will fail in the bootloader.
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No, that does not happen.
First, Verizon has officially said you do not need service to purchase the device anymore. Motorola will sell you the Xoom directly without service.
Second, when you start the device for the first time it asks you to begin the setup which the first step is to activate the device on Verizon. Immediately under it states you can continue with wifi setup by click the button.
The OS is not locked. This was mearly a strong arm approach by Verizon and Best Buy to get at least 1 month ($20) of service and connection fee ($35) from anyone purchasing.
angermeans said:
I work for Verizon in customer service and we had a training the other day that stated if a customer signs a two year contract and gets a discount and then cancels the data plan within the two years they will be charged the 200 difference. I hope this is not true and just something they told us, but for your case I again hope it isn't true. Good luck man and I will try to find out more today at work.
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They key point is that he didn't sign a contract. He is on a month-to-month plan with no obligation to continue service.He did not get a subsidized price. This is how I purchased mine.
EDIT: I could be wrong. The OP says "month to month" which implies no contract, but then states he's on a contract. Hmm....
She called me back and after talking to best buy she did exactly what I told her to do in the first place -- cancelled my account and prorated my two day's usage which was 1.50. I had to pay the activation fee. I know there are others who didn't, but frankly, after arguing with them for an hour just to cancel, I really didn't feel like having it out again with them just for $35 bucks -- my time is worth more than that.
Thanks for all the responses guys and gals.
Wow, I'm glad I didn't end up picking one up from costco given all the hassle to cancel with Verizon. Ugh, don't think I'm ever going to activate it based on this.
Sent from my EVO using XDA App
padanfain said:
She called me back and after talking to best buy she did exactly what I told her to do in the first place -- cancelled my account and prorated my two day's usage which was 1.50. I had to pay the activation fee. I know there are others who didn't, but frankly, after arguing with them for an hour just to cancel, I really didn't feel like having it out again with them just for $35 bucks -- my time is worth more than that.
Thanks for all the responses guys and gals.
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Just FYI, I think there's a 72hr return policy on the activation fee. A google search will get you verification.
I just called and cancelled. Took 5 minutes. Device still works just fine! I just have to pay for the 1 day of usage.
padanfain said:
She called me back and after talking to best buy she did exactly what I told her to do in the first place -- cancelled my account and prorated my two day's usage which was 1.50. I had to pay the activation fee. I know there are others who didn't, but frankly, after arguing with them for an hour just to cancel, I really didn't feel like having it out again with them just for $35 bucks -- my time is worth more than that.
Thanks for all the responses guys and gals.
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They gave me ****, i just told them i know it can be canceled and i don't want the data package. You have 72 hours to cancel and not pay the activation. If you did sign a contract, then yes you will have to pay the ETF.
Please I need some clarification on how the "Pay as you go" data plan works with Verizon for the XOOM. My only experience is with the iPad and AT&T, where it was very simply and user friendly, I just had to purchase the data from the iPad itself and pay with my Credit Card, no calls to customer service, and I can cancel it anytime from the iPad itself. Based on a quick conversation with a Verizon rep, with Verizon it's much more complicated, I have to actually setup an account with Verizon, use the XOOM with the monthly contract data plan, and when I want to cancel it I have to call customer service and close the account, the same thing to activate the plan again, is that true that it's so complicated ?, I think the way how Apple implemented it with AT&T is very effective and simple, I don't know if with the iPad 2 Verizon will have a different option. Please could you add your comments based on your experience ?, thanks
its true and will apparently incur an activation fee each time service is restarted. Verizon really wants you to get a data plan and keep it :-(
Today I was ready to buy the Verizon XOOM, and use the data as "pay as you go", but after I understood the way how Verizon manages "pay as you go data", I will never invest on something that it will be so complicated and expensive to use. I'll have to wait for the Wifi only XOOM.
Supposedly you don't have to pay an activation fee of $35 bucks but rather you can suspend your account for $15. Still a major deal breaker but maybe when the iPad 2 is released they will change their policy.
Ya it really sucks. I purchased my Xoom and returned it after a week. Day after i returned it i got a Bill from VZN for almost 60 bucks for my "activation fee" + "1 month Data". I actually had to call up VZN and speak to a representative to "see what they could do". Fortunately i got an absolute sweetheart of a rep and was sure to be equally as sweet back. though i didnt get %100 credit. She was able to reduce my bill to $2.39 for the cost of my prorated data for 2 days. While most people would probably argue about that i said that was fine and will pay that bill when i get it.
Im not sure if they do the same thing with the Ipad 3G for ATT(even though i own one) but with the Xoom your data plan actually has a Phone number in addition to the ACCT number associated with it. So thats where all these stupid fees are coming from, they treat it like your actually opening up a new cellphone contract. IPad was 1(setup),2(pay),3(Surf)
verusevo said:
Ya it really sucks. I purchased my Xoom and returned it after a week. Day after i returned it i got a Bill from VZN for almost 60 bucks for my "activation fee" + "1 month Data". I actually had to call up VZN and speak to a representative to "see what they could do". Fortunately i got an absolute sweetheart of a rep and was sure to be equally as sweet back. though i didnt get %100 credit. She was able to reduce my bill to $2.39 for the cost of my prorated data for 2 days. While most people would probably argue about that i said that was fine and will pay that bill when i get it.
Im not sure if they do the same thing with the Ipad 3G for ATT(even though i own one) but with the Xoom your data plan actually has a Phone number in addition to the ACCT number associated with it. So thats where all these stupid fees are coming from, they treat it like your actually opening up a new cellphone contract. IPad was 1(setup),2(pay),3(Surf)
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That was nice of her!
has anyone seen this? it is not the first time I've heard that Verizon wants to go head to head with AT&T (is no activation fee each time). Read in the comments.
We'll see tomorrow. I will go into a store and ask.
http://www.phonearena.com/news/iPad...from-AT-T-and-Verizon-go-head-to-head_id17305
The verizon rep i spoke to when I setup my month to month accounts that its simply$20 a month plus a little tax and the stupid 35 dollar activation fee. . . as long as you have them bill you for it - but without a contract.
If you want to pre-pay they charge you a $30 fee every month . . . thats right, if I want to be a thrifty consumer and pay as I go so I don't overspend, they charge a fee thats MORE than the cost of service.
Just to clarify, if you want to prepay as opposed to having them bill you (both options without a contract), they charge $50/month for 1GB.
Sent from my Xoom using XDA App
Also note: the "suspension" option can be done online, I believe, without the $15 fee, but it can only be done twice a year for 90 days max each time. So, that's not an option unless you can plan your year pretty carefully.
I'm going to swap my 3G version out for the wifi-only version as soon as it's available. I was told when I purchased mine that data could be turned on and off as needed without any fees, and so I won't have any qualms about exercising the 90-day return policy at Costco.
It seems Verizon will enable "true pay as you go" capabilities for the iPad 2
http://news.vzw.com/news/2011/03/pr2011-03-09y.html
Why not the XOOM ?
I've called customer service several times today. I bought my xoom on contract because I wanted to have 3g data but was specifically told I couldn't activate it whenever I wanted and I was just better off keeping the minimum $20/1gb plan. So I said if I'm going to have to pay that anyway, I might as well get it subsidized. In other words I was specifically told that vzw would not have that option. Of course, my two weeks are up today and they may change it!!
I would be very mad. I would have definitely bought my xoom without contract. I have called several times and I keep getting different answers. I'm going to go to the store tomorrow and find out. If anyone finds anything definitive, I'd love to see it. Thanks.
Sent from my Xoom using XDA Premium App
I activated my Xoom at the Verizon store on a month to month plan and it was $20/month/1GB and they did not charge me an activation fee.
I bought mine at costco.. the paperwork said 20 a month, activation fee with refund, unsubsidized.
I called VZW the next day and they had put me on a 2 yr contract that if I hadn't have called when I did would've been like 175 bucks ETF to get out of.
SO.. buyer beware, be sure to call vzw to ensure you are getting what you really wanted!
Be careful if your under contract my understanding was that if you suspend the data it also extends your contract until data is turned back on. This is why I just bit the bullet and bough the device. I know its not in everyones budget to do so, but it will save you money down the road.
zone23 said:
Be careful if your under contract my understanding was that if you suspend the data it also extends your contract until data is turned back on. This is why I just bit the bullet and bough the device. I know its not in everyones budget to do so, but it will save you money down the road.
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This is what makes me mad. Given the choices at the time, I got the device subsidized since I was going to have to get a data plan anyway (if I wanted data some months and didn't want to pay an activation fee). Now, two weeks after my purchase, they change the rules!
BTW - no activation fee on the ipad2. according to @Verizonwireless
http://twitter.com/#!/VerizonWireless
That's crap.
ok. i went to the store. the first three sales people had no idea what i was talking about. I finally spoke to my manager. They are running a promotion of no activation fee starting today for any tablet (obviously if you buy at full price). I still do not have clarity on whether there's an activation fee each and every time you turn on your device's mobile data. I have read that ipad2 will not have to pay (ie using mobile data whenever you want and pay only the mobile broadband plan) and Xoom will have to pay (ie pay activation fee each and every time you activate).
my takeaways:
1. VZW sales people either just plain dumb or not trained well
2. Apple is pushing VZW around and VZW is pushing Moto around
3. Flash or no flash, this is definitely going to lead to fewer Xoom sales
The ONLY reason holding me back to buy a XOOM today, it's Verizon NOT having a TRUE "Pay as you go" data plan, like the iPad with AT&T and now the iPad 2 with AT&T and Verizon. I think will buy an iPad 2 today.