Please I need some clarification on how the "Pay as you go" data plan works with Verizon for the XOOM. My only experience is with the iPad and AT&T, where it was very simply and user friendly, I just had to purchase the data from the iPad itself and pay with my Credit Card, no calls to customer service, and I can cancel it anytime from the iPad itself. Based on a quick conversation with a Verizon rep, with Verizon it's much more complicated, I have to actually setup an account with Verizon, use the XOOM with the monthly contract data plan, and when I want to cancel it I have to call customer service and close the account, the same thing to activate the plan again, is that true that it's so complicated ?, I think the way how Apple implemented it with AT&T is very effective and simple, I don't know if with the iPad 2 Verizon will have a different option. Please could you add your comments based on your experience ?, thanks
its true and will apparently incur an activation fee each time service is restarted. Verizon really wants you to get a data plan and keep it :-(
Today I was ready to buy the Verizon XOOM, and use the data as "pay as you go", but after I understood the way how Verizon manages "pay as you go data", I will never invest on something that it will be so complicated and expensive to use. I'll have to wait for the Wifi only XOOM.
Supposedly you don't have to pay an activation fee of $35 bucks but rather you can suspend your account for $15. Still a major deal breaker but maybe when the iPad 2 is released they will change their policy.
Ya it really sucks. I purchased my Xoom and returned it after a week. Day after i returned it i got a Bill from VZN for almost 60 bucks for my "activation fee" + "1 month Data". I actually had to call up VZN and speak to a representative to "see what they could do". Fortunately i got an absolute sweetheart of a rep and was sure to be equally as sweet back. though i didnt get %100 credit. She was able to reduce my bill to $2.39 for the cost of my prorated data for 2 days. While most people would probably argue about that i said that was fine and will pay that bill when i get it.
Im not sure if they do the same thing with the Ipad 3G for ATT(even though i own one) but with the Xoom your data plan actually has a Phone number in addition to the ACCT number associated with it. So thats where all these stupid fees are coming from, they treat it like your actually opening up a new cellphone contract. IPad was 1(setup),2(pay),3(Surf)
verusevo said:
Ya it really sucks. I purchased my Xoom and returned it after a week. Day after i returned it i got a Bill from VZN for almost 60 bucks for my "activation fee" + "1 month Data". I actually had to call up VZN and speak to a representative to "see what they could do". Fortunately i got an absolute sweetheart of a rep and was sure to be equally as sweet back. though i didnt get %100 credit. She was able to reduce my bill to $2.39 for the cost of my prorated data for 2 days. While most people would probably argue about that i said that was fine and will pay that bill when i get it.
Im not sure if they do the same thing with the Ipad 3G for ATT(even though i own one) but with the Xoom your data plan actually has a Phone number in addition to the ACCT number associated with it. So thats where all these stupid fees are coming from, they treat it like your actually opening up a new cellphone contract. IPad was 1(setup),2(pay),3(Surf)
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That was nice of her!
has anyone seen this? it is not the first time I've heard that Verizon wants to go head to head with AT&T (is no activation fee each time). Read in the comments.
We'll see tomorrow. I will go into a store and ask.
http://www.phonearena.com/news/iPad...from-AT-T-and-Verizon-go-head-to-head_id17305
The verizon rep i spoke to when I setup my month to month accounts that its simply$20 a month plus a little tax and the stupid 35 dollar activation fee. . . as long as you have them bill you for it - but without a contract.
If you want to pre-pay they charge you a $30 fee every month . . . thats right, if I want to be a thrifty consumer and pay as I go so I don't overspend, they charge a fee thats MORE than the cost of service.
Just to clarify, if you want to prepay as opposed to having them bill you (both options without a contract), they charge $50/month for 1GB.
Sent from my Xoom using XDA App
Also note: the "suspension" option can be done online, I believe, without the $15 fee, but it can only be done twice a year for 90 days max each time. So, that's not an option unless you can plan your year pretty carefully.
I'm going to swap my 3G version out for the wifi-only version as soon as it's available. I was told when I purchased mine that data could be turned on and off as needed without any fees, and so I won't have any qualms about exercising the 90-day return policy at Costco.
It seems Verizon will enable "true pay as you go" capabilities for the iPad 2
http://news.vzw.com/news/2011/03/pr2011-03-09y.html
Why not the XOOM ?
I've called customer service several times today. I bought my xoom on contract because I wanted to have 3g data but was specifically told I couldn't activate it whenever I wanted and I was just better off keeping the minimum $20/1gb plan. So I said if I'm going to have to pay that anyway, I might as well get it subsidized. In other words I was specifically told that vzw would not have that option. Of course, my two weeks are up today and they may change it!!
I would be very mad. I would have definitely bought my xoom without contract. I have called several times and I keep getting different answers. I'm going to go to the store tomorrow and find out. If anyone finds anything definitive, I'd love to see it. Thanks.
Sent from my Xoom using XDA Premium App
I activated my Xoom at the Verizon store on a month to month plan and it was $20/month/1GB and they did not charge me an activation fee.
I bought mine at costco.. the paperwork said 20 a month, activation fee with refund, unsubsidized.
I called VZW the next day and they had put me on a 2 yr contract that if I hadn't have called when I did would've been like 175 bucks ETF to get out of.
SO.. buyer beware, be sure to call vzw to ensure you are getting what you really wanted!
Be careful if your under contract my understanding was that if you suspend the data it also extends your contract until data is turned back on. This is why I just bit the bullet and bough the device. I know its not in everyones budget to do so, but it will save you money down the road.
zone23 said:
Be careful if your under contract my understanding was that if you suspend the data it also extends your contract until data is turned back on. This is why I just bit the bullet and bough the device. I know its not in everyones budget to do so, but it will save you money down the road.
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This is what makes me mad. Given the choices at the time, I got the device subsidized since I was going to have to get a data plan anyway (if I wanted data some months and didn't want to pay an activation fee). Now, two weeks after my purchase, they change the rules!
BTW - no activation fee on the ipad2. according to @Verizonwireless
http://twitter.com/#!/VerizonWireless
That's crap.
ok. i went to the store. the first three sales people had no idea what i was talking about. I finally spoke to my manager. They are running a promotion of no activation fee starting today for any tablet (obviously if you buy at full price). I still do not have clarity on whether there's an activation fee each and every time you turn on your device's mobile data. I have read that ipad2 will not have to pay (ie using mobile data whenever you want and pay only the mobile broadband plan) and Xoom will have to pay (ie pay activation fee each and every time you activate).
my takeaways:
1. VZW sales people either just plain dumb or not trained well
2. Apple is pushing VZW around and VZW is pushing Moto around
3. Flash or no flash, this is definitely going to lead to fewer Xoom sales
The ONLY reason holding me back to buy a XOOM today, it's Verizon NOT having a TRUE "Pay as you go" data plan, like the iPad with AT&T and now the iPad 2 with AT&T and Verizon. I think will buy an iPad 2 today.
Related
First let me say sorry if this was posted before, I searched and found nothing on it.
I just got off the phone with a T-mobile Rep and, he explained to me, that If i sign up for a new contract when purchasing the Nexus I will not be eligable for my 15% corporate discount on rate plane.
Has anyone successfully used their discount on a rate plan using the N1? I find it hard to believe that Google cares that much about me getting a 15% discount.
Thanks!
I couldn't even get my corporate discount on the regular non-contract plans. I decided to downgrade my minutes, and I have to pay full price for the 500 min, unlimited data and text plan, which is $60.
Their reasoning was that "it's already discounted," whatever that means.
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Oh, I just wanted to add that you can just buy the "unlocked" phone for full price and use your existing plan. That might save you in the long run, depending on how much you pay at the moment.
Yea I am currently on the Even More Plus (no Contract) and was willing to sign the two-years to get the nexus subsidized, then use my discount to get the 1000 min + Text + Web for 75 with insurance but I was told Google will not allow Discounted rate plans with the N1...
The lack of corporate discount has nothing to do with the N1 and everything to do with the Everything More + plans. EM+ plans are not eligible for corporate discount to the base plans, though the add-ons may be discounted and activation fees may be waived depending on the corp discount. This is true regardless of the phone you use.
If you are on a regular EM plan (or an older eligible plan) you can still have your corporate discount with that plan and the N1.
The way I know it as a T-Mobile rep is that if you are on EvenMore, you get get the discount (lets say it was 15%) plus the waived act fees. If you are on Even More Plus, you still get the waived act fee but you dont get the monthly discount because its already cheaper than the Contracted one with your discount on that. I understand were everyone comes from cause the discount should be applied the any rate plan but, I don't think T-Mo would be getting enough money to expand the network like we want and bring in the devices that we want if they did do that especially because they give discounts to so many different organization (business, AAA, alumni, students, faculty, gov, churchs, etc). But just to lay it out so every one understands let take EvenMoreTTW Unlimited and EvenMorePlusTTW Unlimited. EM would be $85 after discount and EM+ is still 80. Usually if you get a great discount on your phone and monthly, EM would come out better (just realize that the phone discount would only be for the new act and not upgrades later) but if its just that plan you get a discount on EM+ is the way to go for the long run.
Yea I am on the EM+ but was willing to switch to the EM plan to use my discount. I was told that the discount COULD NOT be used because when purchasing the phone from google they only allow Individual Plans not Corporate Plans.
This made no sense to me but thats what I was told.
Orangeandblue302 said:
First let me say sorry if this was posted before, I searched and found nothing on it.
I just got off the phone with a T-mobile Rep and, he explained to me, that If i sign up for a new contract when purchasing the Nexus I will not be eligable for my 15% corporate discount on rate plane.
Has anyone successfully used their discount on a rate plan using the N1? I find it hard to believe that Google cares that much about me getting a 15% discount.
Thanks!
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Simple! Don't sign up for a new contract!!!
Orangeandblue302 said:
Yea I am on the EM+ but was willing to switch to the EM plan to use my discount. I was told that the discount COULD NOT be used because when purchasing the phone from google they only allow Individual Plans not Corporate Plans.
This made no sense to me but thats what I was told.
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Since my significant other is on a discounted plan with an N1 I am not sure as to the validity of the argument. I personally am on the loyalty plan and do not see a point in changing. Did you call business suppport? if you just dialed 611 I would not be surprised with that answer, look at the extremely inconsistent answers on everything else (plans, insurance, support...) coming out of the CSRs.
Since you already have the phone, and I assume you got it subsidized at the new contract rate ($179), your options may be more limited. If however you are on a corporate plan and bought it at existing customer subsidy (now $279 if memory serves) or unsubsidized you most certainly can have a corporate discount.
i bought unlocked so Tmobile didnt touch my corporate discount let alone know im using a n1
ok i got it all taken care of, the original CS Rep was misunderstanding what I asked. Glad I got it all cleared up.
Thanks for those of you who posted and chimed in with responses!!
Ok this may sound weird but I got the phone on contract by adding a line to my account like I stated. I just decided (after ordering the phone) that I dont wanna be on a contract and i just want to buy the phone outright.
Can I just cancel the added line with T-Mobile and pay the Recovery Fee or 350.00 to google or do I have to return the phone then let them refund my account then order it again unsubsidized.
I guess my real question is How do i go about getting google to charge me the ERF so I dont have to ship and wait for a refund just to order it again?
When I went in and got my SIM card, I got my discount. Activation fee waived, and 15% off my plan (everything more plus or w/e...the $60 one)
Also just as a referce for everyone, so if you have a corp discount you can apply, just go into any store after do the EM plan buying a N1 and then the will still add it. I have gotten no word from T-Mobile that we aren't allowed to add the discount to the plan. Its pretty much the phone is just sold through google, once your plan is set up and everything yo can do whatever as far as adding discount or changing plan. Honestly on our side you wouldn't see anything. You just can't switch to EM+ cause that would cause a ETF. As far as the loyalty plan, that 50 for unlimited minutes and 35 more if you add texting and data, so you would save $5 a month and make up the migration fee of $35 over time but just up to you if a contract is a problem or not thats all. I probably would stay contracted if you like Tmo on the single line loyalty it doesn't get too much better.
Even More Plus plans were never eligible for corporate discounts, but Even More plans are. I have a discount on mine. However, T-mobile dropped the discount... so when I switched to buy the subsidized phone, my discount went from 15% to 6%. Sucks, but better than nothing.
DynaBass139: Sort of off topic but I would not switch to EM+ because I would lose number portability. I am not under any contract obligation at this point so ran the numbers and debated the subject a great deal. Granted I am unlikely to change carriers but I have had the same phone number for close to a decade now. If I decide/need to switch carriers I want to keep it.. The deal is good enough, though I wish T-Mo would drop the web to $30 to put it on parity with EM+ for cost.
(I have historically not subsidized my phones because T-Mo has not had the phones I have wanted. I have gone through a long list of HTC phones starting at the Blue Angel in 2004 I think, down to the N1 I bought on release day. If a N2 comes out on T-Mo with a keyboard I might try and subsidize that though. 2 $500+ phones in a year would be a bit too much.)
I was just gonna say I went in the day after I got mine and received the Fedex corporate discount no prob. Too late.
Ok i am just going to stay on my EM+ without the discount but I made the mistake of choosing the subsidy by opening a new line.
anyone know if I can just cancel that new line that I opened and just pay the other 350.00 off. i know google has the equipment recovery fee so how does that get charged?
Hi guys, this will be my first android phone and I am EXCITED. I'm coming from.....a sidekick LX.....haha sooo much needed upgrade.
At first, I called T-mobile and after much convincing they gave me the phone for $150, waived the $18 phone activation, and bumped my internet from $30 a month to only $20......GREAT! right?....but...
..then, my dad, who's the best person I know in getting deals and stuff, told me to call them and tell them I wanted to cancel my order because I could get an iphone 3GS for only $100 and could easily switch. So we did that, and guess what? They actually gave us an extra $100 mail-in rebate!!!
sooo my Samsung Vibrant cost after everything is settled.....$50
dsideee said:
Hi guys, this will be my first android phone and I am EXCITED. I'm coming from.....a sidekick LX.....haha sooo much needed upgrade.
At first, I called T-mobile and after much convincing they gave me the phone for $150, waived the $18 phone activation, and bumped my internet from $30 a month to only $20......GREAT! right?....but...
..then, my dad, who's the best person I know in getting deals and stuff, told me to call them and tell them I wanted to cancel my order because I could get an iphone 3GS for only $100 and could easily switch. So we did that, and guess what? They actually gave us an extra $100 mail-in rebate!!!
sooo my Samsung Vibrant cost after everything is settled.....$50
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Yeah they do give great deals if you haven't upgraded in a while. Unfortunately, people like me abuse it and they give me good deals, but not killer ones like this.
I got my 8900 for 60 bucks, when it was 200 also. And they gave me a free Razr2 and such.
yeah i'm pretty excited, do you still have that BB or did you "abuse" the system again and get a vibrant haha
How the hell did you get $20 internet?
I have T-Mobile for 8 years and had my grandfathered Blackberry $20 data plan for 2 years until I switched to Vibrant and they told me they will need to bump my data plan to $25 Android plan. I am 18 months into the contract with 2 extra family lines on the plan (24 and 20 months into the contract).
ninor said:
How the hell did you get $20 internet?
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I would like to know this too, a rebate on a phone is one thing, but a smaller monthly bill? Thats what I want to know.
Blueman101 said:
I would like to know this too, a rebate on a phone is one thing, but a smaller monthly bill? Thats what I want to know.
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I have $20 internet on two lines on my family plan, plus $15 unlimited texting for both lines, and I get a 15% corporate discount from my university.
You gotta say cancel as son as the automated service asks what you want. Them tell the rep you have been with them for awhile but feel like you're paying too much. They should offer to drop the bill a little.
dsideee said:
yeah i'm pretty excited, do you still have that BB or did you "abuse" the system again and get a vibrant haha
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I dropped it in water. I get upgrades two times a year.
hockeyrcks9901 said:
15% corporate discount from my university.
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I'll give your thing a try, also is that discount for being a student or working for the university?
Guys, there are A LOT of companies that get discounts, they just don't tell you. I used to work for Best Buy and just for that you get a discount, if you are a student, you get a discount, etc... also, he has $20 internet PLUS $15 for text, that's 35... I pay $25 for internet plus $10 unlimited text for all the lines in the family plan, so its also $35
yeah except my college recently got rid of college email accounts. And you cant have student/company discounts on flexpay and i haven't met the 6month good payment history (i have 8 months good payment history) to switch to regular payment but still apparently don't qualify for regualr payment. F**K flexpay!
Very good deal.
I got a decent deal too.
On my existing line 1 with 13 months since my last upgrade, they agreed to give me the $199 upgrade price since I ported over my girlfriend's AT&T number as a new line 2. I got a 2nd Vibrant for that line at $199. They also agreed to give line 2 the unlimited data plan for $25/mo to match my line 1, since I have the grandfathered G1 data plan with 400 text messages. I also have unlimited loyalty minutes for $90 for both lines.
So... $45 each line for unlimited voice, $25 each line for unlimited data, $199 per phone. That's a non-subsidy phone plan price with a subsidized phone price.
Been with T-Mo about 7 years.
I actually got a similar deal on mine as well.
My contract ended back in December but I'd been using an iPhone for a little longer than that. I wanted to upgrade but T-Mobile didn't have much that could compare to be worth extended my contract. After reading around about the Vibrant and the deals people were getting with them I decided to give them a call. I was connected to what I believe is their retentions department and told the rep that I was thinking about switching carriers to AT&T for the new iPhone. She immediately said that she would like me to keep my line with them and wanted to offer me a deal on the Vibrant.
She offered the Vibrant for basically $49.99 after it was said and done. My account was given a $100 credit and then the phone billed for $149.99. Waiving the upgrade fee and shipping charges also seemed to be standard practice. When I asked if that meant I had to use the $30 data plan she said she could discount the plan to $24.99 before I could say anything else. I gladly accepted.
My household has been with T-Mobile for near a decade now, although I'm usually the only one that upgrades out of our four lines. We have the same grandfathered plan from when we opened our account as well. I chalked the great deal up to being long-time customers with them.
I ordered the Vibrant thru T-Mobile.com almost 3 weeks ago. The order got messed up...BAD. They debited our account twice for $1200 ($600 x 2). After waiting for a week with no sign of the phone, the order status stuck on Pending, and no refund, I got fed up and contacted corporate. The girl who I am still working with has been very apologetic with trying to get the issue resolved. On Thursday of last week T-Mobile debited our account yet AGAIN for another $600. I called her immediately and told her what had happened. I could tell she was very frustrated because all of this is out of T-Mobiles control. From what I found out it's actually a 3rd party company that handles all of the telesales and online orders. She called me back a few hours later and explained all of that to me.
During all of this the order status was still "pending." Well what do you know, the phone showed up in the mail later that day. I called her again to tell her and after she put me on hold for a few minutes she came back and told me we could keep the phone for free because of all the troubles. We've received $1200 back over the past couple of days but there is still $600 that is in a hold state on our debit card. Hopefully it will post back soon. It's been pretty crappy not having $1800 for the few weeks. But we got a free phone and a free month of service out of this whole ordeal so I guess it was worth it.
I know this has been discussed vaguely. However, I can't find any information on whether the same policy applies to month-to-month contracts. I went through the Verizon site and fine print to no avail.
AFAIK, the Worry Free Guarantee Verizon has ensures that if you cancel your new contract before 30 days.. though I read somewhere it's 60 days, you avoid any ETF fees and pay restocking/pro-rated monthly fee. This makes me think that the only way to cancel the data plan in the first month.. say as you walk out of Best Buy , you must return the device? I will pay the month if I must, but I would like some more solid info ahead of time. Thoughts?
Thing is, I think that guarantee is only for items on a contract. The Xoom isn't on a contract and is only month-to-month. Yes, you can cancel the service, but you don't have to return the Xoom.
Some have even said if you cancel within 72 hours (3 days) that the activation fee is even refunded, but that I doubt since it's at the discretion of the seller / activator, not the provider (Verizon) right? The $20 for the month of service I can see refunded, but can't imagine the activation fee would be.
Sirchuk said:
Thing is, I think that guarantee is only for items on a contract. The Xoom isn't on a contract and is only month-to-month. Yes, you can cancel the service, but you don't have to return the Xoom.
Some have even said if you cancel within 72 hours (3 days) that the activation fee is even refunded, but that I doubt since it's at the discretion of the seller / activator, not the provider (Verizon) right? The $20 for the month of service I can see refunded, but can't imagine the activation fee would be.
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Yea I just wish I could find some solid information on that. There is info on the 2 year contract guarantee, but I can't find squat on the month-to-month refund. I also wonder how reasonable they will be about it. I don't want to pay for even 1 day of data because of data used during activation. The first thing I plan to do is turn off the 3G.
I don't know about the activation fee. I doubt it since under a 2 year contract you still pay the activation fee if you return it within the grace period.
This whole thing is driving me a little nuts to be honest. I really wish they would just announce as a surprise that they would release a WiFi only version the same time as the 3G. I am quite shocked that Google would allow their first tablet to be an 800$ tablet that cost 200$ more than a WiFi only version because of the 3g/4g and be on the most expensive carrier in the states. When they used T-Mobile for their first phone I thought it was because they were smart and wanted consumers to have affordable options. Like the revolutionary idea of offering a 20$ discount on monthly service if you purchased the phone unsubsidized. I think it should be illegal to charge the same price on a unsubsidized device or that when a 2 year contract ends, your price should go down if you don't get a new subsidized device.
Verizon missed out on the iPhone, and they have regretted it ever since. Because of that they seem to be getting exclusives on EVERYTHING now. The xoom, the xperia play. Everything I have been excited about has been Verizon, or the second worse AT&T. I know that lack of significant exclusivity is probably one of the reasons Sprint is cheap, but after the Kyocera announcement I wonder if the CEOs of some of these companies are actually retarded. Who thought that was a good idea. Okay I'm off topic..
If I'm not mistaking verizon just changed their policy to 14 days. As said though the xoom will be month to month.
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When I worked for Verizon and T-mo, if you cancelled w/in the specific time period there was no activation fee or data fee. Activation fees typically comes on the first bill, not through whoever is selling it - so to my understanding you should be able to cancel after walking out the door and not have to pay for either of them - but I guess I'll find out Thursday for sure. You won't have to return the device either if you are not buying it on contract.
Also, I highly doubt you will find info from Verizon/motorola/best buy about the month to month. They don't want you to know you can cancel and not pay them, plus best buy doesn't get paid on it unless you keep the data for at least 2 months.
Slimgym20 said:
When I worked for Verizon and T-mo, if you cancelled w/in the specific time period there was no activation fee or data fee. Activation fees typically comes on the first bill, not through whoever is selling it - so to my understanding you should be able to cancel after walking out the door and not have to pay for either of them - but I guess I'll find out Thursday for sure. You won't have to return the device either if you are not buying it on contract.
Also, I highly doubt you will find info from Verizon/motorola/best buy about the month to month. They don't want you to know you can cancel and not pay them, plus best buy doesn't get paid on it unless you keep the data for at least 2 months.
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Good to know. I suppose that reintroduces the question of how is the wifi locked. Is it actually locked in some way that has to be unlocked OTA... I can't see this being the case because what about 6 months down the road when you have to do a factory restore. You can't be expected to pay for service just to use the device again.
setite said:
Good to know. I suppose that reintroduces the question of how is the wifi locked. Is it actually locked in some way that has to be unlocked OTA... I can't see this being the case because what about 6 months down the road when you have to do a factory restore. You can't be expected to pay for service just to use the device again.
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I'm thinking it not actually "locked." I think they are just saying you have to buy data with it, could be wrong though. If it is actually locked, use the data connection to get the OTA than call and cancel. I can't imagine they would lock out wifi for a full month - one gig isn't much.
So I'm interested in the Motorola Atrix 4G from AT&T but their plans are expensive. I can get the almost the same plan from T-Mobile for $15 less a month though I don't like their Android phones.
Nation 450 w/Rollover® Minutes - $39.99
DataPlus 200MB for HSPA+/4G Smartphones - $15.00
Unlimited Messaging with Mobile to Any Mobile Calling - $20.00
Comes out to $75 a month, T-Mobile has basically the same plan here for only $60 a month. I already have my home phone and my TV through AT&T and have been a customer with them for almost 5 years. Would AT&T discount me at all for having, home, cell, and TV with them? Also would they compete with Costco for the price of the phone ($200 at AT&T, $120 at Costco).
Thanks to everyone for the help!
from my experience with att that would be a no. however can always give it a shot. talk to sales not customer service though.
i had an at&t store tell me the other day they wldnt sell a smartphone off contract it really varies from one person to the next at at&t u can ask one person and they will say no move over 2 feet to the next person and they say yes so good luck just ask more than one person at at&t likely to get a yes
Don't get your hopes up. It isn't likely. I am a 20+ year customer, and the person on the other end just humphs at that. No, they don't care about customer loyalty at all. I went for a captivate in nov and wanted to stick with my unlimited plan. No way, forced me to take the plan( without telling me). I backed out, gave them the phone back, and reverted to my old plan. They would not give me the old unlimited plan back, and at that time only thing they were doing was the 2gb max + $10 for the next gig for overage. I told them to forget it, I was gonna switch to a competitor and they said ok. I thought that was real crappy. My phone was hurting and I needed to move, so I went with the Atrix last week. I regret my decision already, and can't give them the phone back without a 35% restock fee, per the in store salesrep.
Plus keep in mind that they deny throttling service on non-Iphone "4g". Liars.
It varies on who you talk to IMHO. You might get lucky with a CS rep if you tell them you already have service with AT&T. Like I said YMMV. Good luck
Hello. I just felt the need to respond to this. I am a market manager for an authorized retailer of AT&T. I have five stores under my guidance. Yes, you can receive a discount because you have your home services with AT&T. To be quite honest though, it is not a steep discount, but it is a discount. If you combine the wireless and home services on the same bill, you will get a discount of $5 off each service. Also, depending on who you work for, you may be eligible for a discount as well off your rate plan, data plan and texting. For example...Bank of America employees receive 15% off of the primary line's rate plan, texting and data.
As for the cost of the phone, unfortunately no, the store you are dealing with will not match the $120 price for the Atrix. What I will caution you on is when dealing with purchasing a device outside of an AT&T store or the att.com site, you may (and I say may) end up with some weird things happening to your account. Also, be careful there is no fine print. For example...if you buy an AT&T phone on amazon.com and it is only an individual line...if you decide later you need a second line and try to do a family plan, well that doesn't fly with amazon.com. They will charge you an early termination fee because you got the phone at a much lower price through amazon.com then you would have at a store. Strange I know, but that's why I always give people this anology...would you go to a cell phone store to buy a car??? Then why go to somewhere that does not specialize in cellphones to buy one??? Just experience talking in this matter.
I will chime in on this post as well. The person you dealt with that took away your unlimited data was dead wrong. All the reps that work for me will tell you and have done it...if someone has unlimited data prior to the change last year and does an upgrade, there is the option to keep it. I take that as poor training from that reps manager. When we are going through our system to complete the upgrade, it will automatically try to change the unlimited $30 data to the 2gb $25 data. However, the rep has to hit "modify features" button and it gives them all the data plans. If the current plan has unlimited data, the unlimited data option appears. If the current plan does not have unlimited data, the option will not be present.
I'm glad to be a college student. My bill is like 83 dollars with tax and all now with the student discount they have. Its basically 15% off of the monthly bill.
it's really swell that the reps say no it would not happen with them, I appreciate that you feel that way, so did the people I dealt as they really tried to put the unlimited plan back. It wasn't them, it was corporate crap. None of them could get it to come back up as an "option" when returning the phone and asking to be put back just like i was before the transaction. I talked to two reps online and then one at the B&M store. They were all miffed also, but the fact of the matter is AT&T burned me, and 20+ years didn't mean sqwat. I have to stop now, or I'll start with them crippling capabilities on the phone, or throttling data when you exceed their threshold, or...
They have finally come to their senses. Probably do to all the backlash at such a ridiculous idea.
http://androidcommunity.com/verizon-waives-35-tablet-activation-fee-20110314/
I received credit for the activation fee (although I had contacted them requesting it) without argument. My question is, though: will they carry that forward for future activations? If they offered a real pay-as-you-go plan for the Xoom (as they have for the iPad, that is, dial up a month's data whenever you want with no activation fees) then I'd keep the 3G version. As it is, I'm likely to swap it for the wifi-only version assuming it comes out within my Costco 90-day return period.
Not only is the iPad 2 pay as you go prepaid... it has a freaking activation app on it!!
They aren't even trying to sell the Xoom, its so frustrating. If the xoom had this option on it I would have a data plan.
-Bauxite
Sent from my Evo 4G
Bauxite said:
Not only is the iPad 2 pay as you go prepaid... it has a freaking activation app on it!!
They aren't even trying to sell the Xoom, its so frustrating. If the xoom had this option on it I would have a data plan.
-Bauxite
Sent from my Evo 4G
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It is definitely confusing that they don't offer the same exact prepay no activation month to month (cancel/start any time) plans that they offer to the iPad. Makes no sense at all.
They also for a while starting Fridays and ending Sunday at midnight waive Activation fees for devices activated during this time period. You have to initially pay the amount, but the discount occurs two statements later. So if you have any verizon device that needs activation take advantage of this.
I'm a little confused is the "month-to-month" data plan someone who has a contract with Vz or is it someone who paid $799 for the xoom? I'm hoping the prior because I would really like something for this lack of online acct management capailities just because they are to lazy to ensure a piece of paper gets sent out in the mail.
Apple tells Verizon what to do with its ipads. Its that simple.
Sent from my Nexus One using XDA App
jmc2543 said:
I'm a little confused is the "month-to-month" data plan someone who has a contract with Vz or is it someone who paid $799 for the xoom? I'm hoping the prior because I would really like something for this lack of online acct management capailities just because they are to lazy to ensure a piece of paper gets sent out in the mail.
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contract = 1yr or 2yr agreement and subsidized price for tablet
month-to-month = pay as you go, but to my understanding if you stop service for 3 months and re-activate you are charged an activation fee again afaik (could be wrong). Also, full $799 up front of course. Just because you're month-to-month doesn't mean you can't manage your VZW account online though...
Ok thanks for the info. I signed a contract and really am fine with that fact but its really starting to piss me off that I pay all this money, even though a lot paid more, and they cant even send me a damn letter with a f'in password so i can get into my online access account.
jmc2543 said:
Ok thanks for the info. I signed a contract and really am fine with that fact but its really starting to piss me off that I pay all this money, even though a lot paid more, and they cant even send me a damn letter with a f'in password so i can get into my online access account.
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Uh when I got mine, there was a section in the Market for Verizon apps, download their VZW for Tablets app, and loaded it up, and without entering any information, displayed the amount of data used, and had a widget for it. Not sure if I could pay it there... oh so you want the password to access the main account online and pay your bill? yeah...
Yeah the activation fee is so rediculous. I can't believe they waived it for the iPad 2... figures as they had to actually compete vs AT&T, where as for the Xoom they can just f**k everyone over cause we have no option. They also have motorola in their pocket, as I read somewhere about 30% of their (MMI) revenue is from VZW.