Related
Well, I certainly woke up to a pleasant surprise. I've been stuck with having to buy the Evo on Wirefly to claim a hundred dollar savings I had won, only to see that the final price is thirty dollars lower than I expected! You pay $169.99 with a 35 dollar activation fee. There's no taxes, and the FedEx shipping is free.
For those of you wondering, Wirefly is a reputable place to purchase from. Two weeks ago, I purchased two blackberry Curves and a Hero from them with a new contract. They waived the activation fee via a promotion, shipped it within twenty four hours of ordering via two day FedEx for free, and the phones arrived in two days after it was shipped. The only problem is speaking to their sales department; it consists of nothing but overseas representatives who are difficult to understand at times and try to push device protection on your devices constantly. If you order online, though, there's absolutely no issues. They allow you to check on the status of your order, and include every detail of the purchase and plan in the sales receipt if you want to make changes.
Just thought I'd share this great deal .
Edit: Oh! I also forgot to mention that Wirefly is a partner of Bing Cashback. When you order through Bing, you get $50 cash back on your account. That brings the total cost of the device down to $119.99. Sounds good to me!
I have used Wirefly 3 times before and they are great! I am impatient and do not want to wait for my phone this time though haha
That sounds pretty awesome! I'm going to have to see what I can do with this one.
If ordering from them do you know if I can port a phone number?
ViViDboarder said:
That sounds pretty awesome! I'm going to have to see what I can do with this one.
If ordering from them do you know if I can port a phone number?
Click to expand...
Click to collapse
Yes, you can port your phone number through them. I transferred my parent's and brother's numbers from Metro PCS to the Sprint phones without a problem.
I wonder what will happen if someone tries to upgrade who is not eligible for an upgrade and who is still on contract. I went through the motion of buying it there and the final price came to $180 or something. Wonder what would happen after I get the phone.
too bad you cant add a discount to the plans through wirefly..
guyver2077 said:
too bad you cant add a discount to the plans through wirefly..
Click to expand...
Click to collapse
Yeah I wish we could add a discount to the plans through wirefly as I would get it through them if that were possible.., unless someone knows a way?
SMARTPHONEPC said:
Yeah I wish we could add a discount to the plans through wirefly as I would get it through them if that were possible.., unless someone knows a way?
Click to expand...
Click to collapse
can't you just call up sprint once your order is processed to add the discount? nowhere in their terms state you can't add discount; it says you can't switch to a lower service plan, but adding a discount isn't lowering the service plan
here's the terms of their instant discount:
INSTANT DISCOUNTS
Wirefly promises you savings in the form of instant discounts with no rebates or gimmicks when you sign up for wireless carrier service. Delivering on this promise means that you must agree to maintain your agreement for a minimum of 6 months after activation. Deactivating your phone, or downgrading features or the rate plan, may lead to additional charges.
When you sign up for wireless carrier service through Wirefly, we discount your phone purchase price by an Equipment Discount amount ranging from $200 to $300. By ordering through Wirefly, you agree to repay this discount if, during the 181 days after your new equipment is activated, if you:
Fail to pay your balance due to your carrier each month
Disconnect this line of service
Transfer this equipment to another line of service
Change your carrier service rate plan to a lower monthly service rate plan
Deactivate the email/data feature if one was required at the point of purchase
Transfer/port an existing phone number from another account if this is a new line of service
Replace an existing account with this account if this is a new line of service
Return or exchange your phone and it is not in its original, new condition with no more than 30 minutes of usage
If you break any of these contract provisions, except as a result of a documented service quality issue related to the carrier service, you authorize us to charge your credit card in repayment of the Equipment Discount.
EDIT: they changed the price to $189.99
As of 4:30 this afternoon, Wirefly has officially run out of HTC Evos. The site lists the next shipment time in five to seven days. Fortunately, I was able to get my order placed at 4:00. Unless you really want that $50 rebate, I'd look toward other stores.
These things are selling out an alarming rate.
Now it says shipping within 20 days...
Oh man. Still $50 is probably worth it considering I still have my iPhone for the time being.
i know letstalk is getting shipment June 10, but they still have backorders they need to fulfill; don't know any other place where i can get it without waiting for the mail in rebate
sprint online store has them in stock and can receive in 2-5 days, but not willing to pay $1049 now and have to wait for rebates for 2-4 months
double post
Wirefly is awesome but never call and place an order over the phone.
gqstatus0685 said:
Wirefly is awesome but never call and place an order over the phone.
Click to expand...
Click to collapse
You couldn't be more correct. I stupidly placed the order for my parents and brother via Wirefly's sales department via phone, and it was a horrendous experience. It took over an hour for the idiot to understand what I wanted, write my name down properly, and to shut up about the extended warranty and accessories.
That being said, that's what the online store is for. It's just like the rest of them.
Also, wow. Shipping within 20 days? I was 15 minutes away from having to wait a month for my Evo to arrive? Insane.
I got lucky and got my order in before they raised the price. 169 + 50 bing cash back plus avoiding 45$ in taxes here in CA. It arrives tomorrow =).
Darth Duane said:
I got lucky and got my order in before they raised the price. 169 + 50 bing cash back plus avoiding 45$ in taxes here in CA. It arrives tomorrow =).
Click to expand...
Click to collapse
Holy crap, shut up! Mine is arriving tomorrow as well! . Of course, I placed my order when it was back at $189.99, but it's still a great deal.
Any idea what'd happen if I tried to order this even though I'm not eligible for an upgrade from Sprint? I'm trying to see if I can grab one of these to participate in development. Although, I'm not sure I'm willing to blow $450 for the privilege.
Ok. I'm on Wirefly and I want to add this phone as a new line on a family plan.
I am seeing:
Service Plan: $9.99/month
Sprint Data Pack - mobile web, web-based email, and basic Sprint TV/Music: $15.00/month
4G Premium Data: $10.00/month
What's that $15/month part? If my family is already on the Any Mobile Any Time with data included, is that required?
I want to try and put this in ASAP!
sidepart said:
Any idea what'd happen if I tried to order this even though I'm not eligible for an upgrade from Sprint? I'm trying to see if I can grab one of these to participate in development. Although, I'm not sure I'm willing to blow $450 for the privilege.
Click to expand...
Click to collapse
It does look like I can get this for $189 (+$50 bing cashback) if I select that I would like to extend my contract with Sprint. I'm a little curious about this, you'd think that I shouldn't be able to do this, but at the same time Wirefly probably has no idea that I started my contract in November 09. I'm just worried about what happens when I get the phone! Is no one the wiser? Do people just not know? Maybe I should try this out and give you all an update as to the outcome. I'm willing to bet if there's some kind of foul up and a cancellation charge appears on my account, I could possibly settle it with Sprint feigning ignorance. It's not like I want to jump ship or anything after all, I like Sprint.
Hope you find out. I'm on my hero and not due for upgrade or anything... I wanna upgrade to evolution from hero, but don't have hundreds of dollars
-------------------------------------
Sent via the XDA Tapatalk App
Apparently several retailers are selling the Vibrant for $99 with upgrade. TMobile has been persuaded by several users on their official forums (including myself) to credit the difference ($100) to their bills.
Post on the T-Mob forums:
http://forums.t-mobile.com/t5/Samsu...o-Walmart-Firefly-Radio-Shack-etc/td-p/421988
hmmm I'll have to try this tomorrow. maybe I'll get lucky.
sent from my samsung vibrant
bahnburner said:
Apparently several retailers are selling the Vibrant for $99 with upgrade. TMobile has been persuaded by several users on their official forums (including myself) to credit the difference ($100) to their bills.
Post on the T-Mob forums:
http://forums.t-mobile.com/t5/Samsu...o-Walmart-Firefly-Radio-Shack-etc/td-p/421988
Click to expand...
Click to collapse
Not to put a damper on things, but I work for TMO care in an un-named higher position. Feel free to call, but don't expect that to be the case. There isn't an official "offer" like that going on and if it has happened, it has been a judgment call by the rep and/or sup. But speaking from experience, this kind of thing is rare.
Just want to avoid banging heads against a brick wall.
israel941 said:
Not to put a damper on things, but I work for TMO care in an un-named higher position. Feel free to call, but don't expect that to be the case. There isn't an official "offer" like that going on and if it has happened, it has been a judgment call by the rep and/or sup. But speaking from experience, this kind of thing is rare.
Just want to avoid banging heads against a brick wall.
Click to expand...
Click to collapse
Thanks for clearing things up. I know it's the CSR's call, but it has worked for several people on the T-Mo forums, but obviously, it's hit or miss. Anyway, it's worth a try regardless.
what other deals/benefits can we get from the t-mob?
If you've been with T-Mobile for a long time you would have a much easier time getting preferred features.
good chunk of change for u vibrant users!
Been with tmo for like 7 years and they wouldnt sell me for $165
I did this on the relese day... Worked. I did have to call in twice and as I was nearly out of contract they knew I could walk.
When I called on July 13th to get an official confirmation on the release of the Vibrant, I also wanted to disable a 3rd line I had that is no longer in use. the CSR transferred me to another dept (which I later learned to be the Loyalty dept). I told them to disconnect my 3rd line and the reason was that it was no longer in use by my cousin who changed carriers.
The Loyalty Rep was trying to convince me to leave the line open. And seeing that I was interested in the Vibrant, he would be able to give it to me for 99 because that line was out of contract. Since my main line was out of contract, I asked him about that and he said that under my account, any of my 3 lines was eligible for a loyalty discount, but it is only available over the phone.
I called on the 15th and they had to verify what was entered in the notes for the loyalty discount.
I got mine for 99. I cited that I can get it from Amazon, Android And Me, etc. for that price.
I was lucky enough for T-mobile to give me the vibrant for $200 even though I just got a new plan with them around 3 months ago. So I don't think I'll be pushing my luck.
Yeah, I got the vibrant for $200, the new contract price even though I was on my previous contact for only 12 months.
Sent from my SGH-T959 using XDA App
Loyalty refused to credit me 100$ even though I was out of contract before my upgrade, and threatened to leave for Sprint. But they lowered my monthly bill by 20$.
offensive said:
Loyalty refused to credit me 100$ even though I was out of contract before my upgrade, and threatened to leave for Sprint. But they lowered my monthly bill by 20$.
Click to expand...
Click to collapse
That'll work. They just saved you $480 over the course of your contract. Not a bad deal, and a whole lot better than $100 credit.
I decided to give CS a call, mentioned I was an Amazon Prime customer and Amazon has it for $99. Ended up getting a $100 credit to my account! Thanks T-Mobile!
called cust serv and it was a no go bc I bought in store.. I tried tho...
A few weeks ago, I placed a call to T-mobile customer loyalty personnel, first line of defend declined to match Costco $100 price. I escalated the issue and politely requested to speak to the supervisor, a few minutes later I got T-mobile to agree on $149 with free 2 days shipping & no activation fee.
I have 8 lines with T-mobile and have been a loyal customer for over 5 yrs. T-mobile CS was fantastic and cordial during the "negotiation".
junkdruggler said:
called cust serv and it was a no go bc I bought in store.. I tried tho...
Click to expand...
Click to collapse
Try again... I bought it in-store too.
All this puts you on a 2-year contract right? Even More Plus won't get any of these deals?
Verizon contacted Engadget and stated today that the activation fee and month of service for those buying the Xoom at full price is no longer necessary.
I'm curious if you had to pay the fee or not. I intend on purchasing from Costco when they open in about 3 hours. I'm going to show them the article if they give me any flack, and I'll post back here.
Update: Verizon's been in touch to inform us of a policy change: customers who purchase the off-contract Xoom will now no longer need to be on a month to month plan. That said, we still see "Month to Month" as a compulsory option at the time of updating this post.
Click to expand...
Click to collapse
I bought from a VZW corporate store this morning, full price, no activation required. She asked me if I was just using for wifi or if I wanted data, I said wifi and that was it.
I'm in Iraq currently, so i had to get it overnighted to my wife and she has to activate it. I paid the activation fee...then, immediately after it is activated I am calling vzw and placing it on military suspension, and getting the activation fee credited to my account. they don't ship to APO addresses, and it has to be activated over the cell network if you get it subsidized.
hopefully, I can cancel the contract later this year. I've done it on ATT before.
Sirchuk said:
Verizon contacted Engadget and stated today that the activation fee and month of service for those buying the Xoom at full price is no longer necessary.
I'm curious if you had to pay the fee or not. I intend on purchasing from Costco when they open in about 3 hours. I'm going to show them the article if they give me any flack, and I'll post back here.
Click to expand...
Click to collapse
I need to know too. I am going to Costco in 3 hours and would like to just purchase the unit without activation and data plan
ghodzilla5150 said:
I need to know too. I am going to Costco in 3 hours and would like to just purchase the unit without activation and data plan
Click to expand...
Click to collapse
The official statement is from Verizon, and it's my understanding that it's the Verizon booth in Costco that activates the 3g on the device. If someone tells me I must get 3g, I'm going to mention to them the official Verizon stance and ask if they can contact their corporate office to check.
ghodzilla5150 said:
I need to know too. I am going to Costco in 3 hours and would like to just purchase the unit without activation and data plan
Click to expand...
Click to collapse
ditto tenchar
Got mine at Costco this morning, and they made me signup for a plan... I told him Verizon doesn't require this anymore but rep insisted he has to sign me up for plan. He even proceeds to fill out a rebate form for me, even though I told him im going to cancel within the 72hr period anyways. Oh well...
harajuka said:
Got mine at Costco this morning, and they made me signup for a plan... I told him Verizon doesn't require this anymore but rep insisted he has to sign me up for plan. He even proceeds to fill out a rebate form for me, even though I told him im going to cancel within the 72hr period anyways. Oh well...
Click to expand...
Click to collapse
I was afraid of this. Verizon probably has no intention of rushing to get the information out there hoping to still snag some undeserved money.
I got mine at Best Buy and they let me sign up without a plan... But the girl at the register didn't really know what she was doing.
I am taking my EVO with me. I already have the Engadget page ready to show if they give me an crap about fees. They are a Verizon kiosk (Verizon Representative) and should honor what Verizon is doing. If they are doing it in the Verizon stores, they should do it at their kiosks as well.
setite said:
I was afraid of this. Verizon probably has no intention of rushing to get the information out there hoping to still snag some undeserved money.
Click to expand...
Click to collapse
That's when the Costco Verizon Rep needs to call a Corp store and ask them. This is what I will tell them when I get there
ghodzilla5150 said:
That's when the Costco Verizon Rep needs to call a Corp store and ask them. This is what I will tell them when I get there
Click to expand...
Click to collapse
I'm ahead of you, I already printed out the Engadget article to show them . I will most definitely be forcing them to call whoever would be up to date.
setite said:
I'm ahead of you, I already printed out the Engadget article to show them . I will most definitely be forcing them to call whoever would be up to date.
Click to expand...
Click to collapse
That's a good idea. I will print it out as well
ghodzilla5150 said:
I need to know too. I am going to Costco in 3 hours and would like to just purchase the unit without activation and data plan
Click to expand...
Click to collapse
At costco they make you sign up for the month to month. He even gave me the number to cancel it. Up front you pay for the device, everything else is billed later. If you cancel within 3 days everything will be good to go.
bwcorvus said:
At costco they make you sign up for the month to month. He even gave me the number to cancel it. Up front you pay for the device, everything else is billed later. If you cancel within 3 days everything will be good to go.
Click to expand...
Click to collapse
I suppose that's okay. The damage is done to my credit since I let Best Buy run it two days ago and Costco yesterday.
http://blogs.computerworld.com/17867/motorola_xoom_faq said:
UPDATE: Verizon Wireless has changed its mind on this policy as of Thursday morning (thank goodness). I've just confirmed with a Verizon spokesperson that if you purchase the Xoom for $800, without a contract, you will not be required to pay the $35 activation fee or sign up for a data plan. As of now, the Verizon Wireless website is not reflecting this change; however, an online customer service representative tells me you can contact customer care to have the data plan removed after making your purchase.
Click to expand...
Click to collapse
So the solution is to call customer care. Doing this today will hopefully avoid having to give them a single red cent in prorated data.
setite said:
I suppose that's okay. The damage is done to my credit since I let Best Buy run it two days ago and Costco yesterday.
So the solution is to call customer care. Doing this today will hopefully avoid having to give them a single red cent in prorated data.
Click to expand...
Click to collapse
On the phone with Verizon right now. She tried to tell me i can't cancel it. After i said a few things, she did it for me. Said i would be charged a pro-rated amount for any use, and if i bought under contract i would have to pay the ETF. I told her i haven't turned the device on so there better not me a charge.
bwcorvus said:
At costco they make you sign up for the month to month. He even gave me the number to cancel it. Up front you pay for the device, everything else is billed later. If you cancel within 3 days everything will be good to go.
Click to expand...
Click to collapse
What's the warranty like. Do you get the Costco 90 day warranty OR the Verizon 14 day warranty? Was there other people there getting the Xoom as well
ghodzilla5150 said:
What's the warranty like. Do you get the Costco 90 day warranty OR the Verizon 14 day warranty? Was there other people there getting the Xoom as well
Click to expand...
Click to collapse
You have to break your contract within 14 days if you sign a 2 year. You have 90 days to return the device. You have a 1 year manufactur warranty. You have 3 days to cancel and not pay the activation fee. I was the only one
I got mine from VZW and they tried their hardest to get me to activate it for at least one month and charge me an activation fee. I told them I didn't want to do that and that verizon released information saying that it was not necessary. After about a half hour of them constantly asking me they finally sold it to me for full price.
bwcorvus said:
You have to break your contract within 14 days if you sign a 2 year. You have 90 days to return the device. You have a 1 year manufactur warranty. You have 3 days to cancel and not pay the activation fee. I was the only one
Click to expand...
Click to collapse
Thanks Bro. I will use this unit until the WIFi only model comes out. return it and get that one $200 cheaper
So I picked up my xoom on launch day and was forced to signup for the minimum 3g data. I decided to try out the 3g service and ended up using it for an hour or so figured I would just get charged for just the data I use. The same day I called up and cancelled my service and was told that I would be credited for my activation fee, and will just be charged for the service that I use.
Yesterday I received my verizon bill and the charge for full month of data usage $20 is on there ans also the activation fee of $35... I gotta tell you I was not happy! I called them up and the rep told me that I will be credited for all of it and should have a $0 bill. I will check back in tomorrow since I dont trust them anymore.
So just wanted to post here to warn you if you called to cancel your service with Verizon.. call back again and make sure u are in fact cancelled and will be credited. You cant trust Verizon's shady practice....
Where did you pick up your XOOM? I got mine from a Verizon corporate store and I wasn't forced to sign up for any 3G service. I currently only use it as WiFi only.
I got a letter from Verizon that my statement was available for viewing online and that my lines have been disconnected. It mentions paying the bill online with no amount.
you should get a refund. Verizon cancelled having to get a data plan before the release so your salesperson was either poorly educated or wanted the commission.
spiderboyy said:
Where did you pick up your XOOM? I got mine from a Verizon corporate store and I wasn't forced to sign up for any 3G service. I currently only use it as WiFi only.
Click to expand...
Click to collapse
iDroidNow said:
you should get a refund. Verizon cancelled having to get a data plan before the release so your salesperson was either poorly educated or wanted the commission.
Click to expand...
Click to collapse
I purchased mine on launch day at Costco, I believe they are still requiring people to sign up for monthly service..
All wireless carriers are like, they try to get whatever they can out of you anyway they can. I had sprint try to charge me for an activation fee 2 months after they waived it lol.
harajuka said:
So I picked up my xoom on launch day and was forced to signup for the minimum 3g data. I decided to try out the 3g service and ended up using it for an hour or so figured I would just get charged for just the data I use. The same day I called up and cancelled my service and was told that I would be credited for my activation fee, and will just be charged for the service that I use.
Click to expand...
Click to collapse
I picked mine up last monday, tried BestBuy, but they were sold out, so I went to the Vz store, and they were trying to force me on a data plan. I told them they were wrong about their own policy and that is was already widely known that Vz actually canceled that requirement. The guy talked with a lady rep that tried to look important while avoiding customers, and she made some calls and did some browsing on facebook or something, and 10 minutes later, I walked out with a Xoom without a 3G plan. Supposedly that morning the plan-requirement got canceled. SUUURE, LOL
harajuka said:
So I picked up my xoom on launch day and was forced to signup for the minimum 3g data. I decided to try out the 3g service and ended up using it for an hour or so figured I would just get charged for just the data I use. The same day I called up and cancelled my service and was told that I would be credited for my activation fee, and will just be charged for the service that I use.
Yesterday I received my verizon bill and the charge for full month of data usage $20 is on there ans also the activation fee of $35... I gotta tell you I was not happy! I called them up and the rep told me that I will be credited for all of it and should have a $0 bill. I will check back in tomorrow since I dont trust them anymore.
So just wanted to post here to warn you if you called to cancel your service with Verizon.. call back again and make sure u are in fact cancelled and will be credited. You cant trust Verizon's shady practice....
Click to expand...
Click to collapse
Exact same thing happened to me. I got mine through Best Buy.
It's likely that the bill was sent out automatically based on the transaction that occurred in the store, and that the cancelling hadn't processed through the system yet. That, and some stores hadn't yet gotten word that the policy regarding a required 3G activation was no longer in effect.
So, no reason to think that Verizon's doing anything "shady" here.
If you actually look at the bill it will most likely be for aprox three days and billed in advanced. This is standard for all new service.
With disconnecting anything paid forward and not used is automatically refunded to you.
So the bill is most likely correct.
Sent from my Xoom using XDA Premium App
Benkr0n said:
If you actually look at the bill it will most likely be for aprox three days and billed in advanced. This is standard for all new service.
With disconnecting anything paid forward and not used is automatically refunded to you.
So the bill is most likely correct.
Sent from my Xoom using XDA Premium App
Click to expand...
Click to collapse
I agree and not only that but you can't just "pay for what you use" since you decidedly used the service you [should] have been forced'to pay for a month. Under an older plan if you would have used the service and then cancelled in the middle of the billing cycle it would have prorated your bill and your alotted amount of usage (example. If you use 200 MB and then cancel the next day with the 1gb plan then your 1gb is prorated to about 34mb making you liable for 164mb at whatever the rate overage). You knowingly using the service and signing the contract accepted the terms and conditions and I wouldmt be surprised if he ends up with a bill much like you stated with a months usage and a month in advance. I don't see how the OP starts a thread "don't trust verizon" when he/she knowingly signed the terms and cond and also used the service. Next time watch ehat your doing and you better be happy you got a rep that helped you out because he/she def didn't have to.
did they refund ur activation fee?
I need to share my story in the hopes of preventing anyone else from going through the same ordeal.
AT&T is the absolutely worst carrier on the planet. Absolute worst! In the process of switching and evaluating carriers I signed up with ATT. I had them for 4 days and I had more dropped calls in 4 days with ATT than I had in 5 years with Sprint and 2 years with T-Mobile. I barely had the service for 2 days before they sent me a bill (they are quick to do that for sure), which they already screwed up charging me for services I did not order.
Upon calling them, they told me I had to go back to the AT&T store to resolve my issue. I did just that, they admitted their mistake and said the corrections should be on my account in 24 hours. 2 days later my account was the same and I was once again redirected to the store. I had enough! Within 5 days I returned the phone, and cancelled my service. That should've been the end of it, but no, a month later I get a whopping $492 bill from AT&T. They were charging me an early termination fee even though I had 30 days to cancel and I canceled within 4 days!! I spend hours, hours on the phone getting the run-around, getting transferred from one person to the next, having to explain my problem over again to each agent and each "manager", before I got my charges dropped (supposedly, I still expect to receive a bill from them because they are THAT incompetent).
Avoid AT&T like the plague! They are the absolute WORST!
If you are still having problems getting the ETF waived, contact the consumerist. (consumerist.com).
Read their help site on how to create and E.E.C.B. first (Executive Email Carpet Bomb for those non-consumerist readers).
Dude, that sucks that you had to go through all that ****. I'm having a pleasant experience with them so far since I signed with them back in April 2011. You should definitely fight them about that ETF bull****. You're within that 30 day window. No F'ing way you should pay that ETF. And on top of that, they should charge for things that you used like data and minutes if anything. Not the potiential amount i.e. 900 min plan but only used 100 minutes.
Haxel said:
If you are still having problems getting the ETF waived, contact the consumerist. (consumerist.com).
Read their help site on how to create and E.E.C.B. first (Executive Email Carpet Bomb for those non-consumerist readers).
Click to expand...
Click to collapse
That's nothing, with Verizon in the Omnia II days I walked in, grabbed a phone, signed up, and while still in the store I opened the box. The screen was split in 2. I walked it back to the rep I had just spoken with and he told me that I'd have to pay the full asking price of the phone because the break was not there when he'd activated it.
With sprint, I had a ppc6800 that I loved. They released an update that caused the phone to be unstable and when I went back gave me some touchscreen Samsung dumbphone. They refused to give me dubphone data back but said they couldn't upgrade me to another smartphone and the ppc6800 had cycled out. One of the reps flat out called me stupid for preferring my ppc6800 because the Samsung had new capacitive touchscreen technology.
..
Better than it was...
I switched to Big Mamma eight years ago to get the RAZR phone. Service sucked and pricing was ridiculous, so I canceled and went back to T-Mobile. Last year I decided that it wasn't doing me any good to stay with TMo since their phone upgrade options were weak and contract pricing wasn't any better. Also, my partner and our best friends have a family plan w/ATT, so switching onto that and getting a new shiny ear-toaster would still be a savings over what I was giving TMo. So, I got my Infuse and got on the plan. I'm happy with it. Service is good, I haven't had to deal with customer service, and the price is right.
How's this one for you:
Signed up with AT&T in September, bringing my own device (an Infuse) so I could upgrade at any time. Added a work discount, so a contract is involved.
October 2nd, I get my girl an iphone 4s (contract free) and we convert to a family plan. Due to the nature of our numbers, we have to convert our individual accounts to a corporate account, then convert that to a family plan. Keep this in mind...
October 10th, work discount still not applied, now they're telling me that when they reapplied my discount, they lost my upgrade, so they're going to reset everything. Also was triple billed, so they gave me about $300 in credits to bring me down to normal levels.
November 6th, work discount STILL not applied, they lost both of our upgrades now. 4 hours of calling gets things fixed (so I thought).
December 5th, work discount STILL not applied, so I call up. Upgrade for my girlfriend's line restored, but mine is "lost forever". Retentions "manager" tells me I can either lose my upgrade or he'll send me any device that isn't apple to me for free, and overnight it to me. I choose the white Skyrocket, but the point of having my upgrade was to eventually get the Nexus. I'm not happy. Overnighted phone takes 5 days to get to me, during which I have no phone.
December 13th, call to complain. Work discount FINALLY applied, tons of credits given to me to make up for the inconvenience. Retentions manager gives me a permanent $10 credit to give me a free third line, so I have another permanent upgrade. I'm relatively satisfied at this point. Due to the amount of credits on my account, my balance is NEGATIVE $9.
December 20th, I get a call from COLLECTIONS saying that I owe $600 to AT&T due to 4 months of unpaid bills. Seems like when they converted us from consumer to corporate to consumer again, they NEVER CANCELLED THE INDIVIDUAL LINES. I have to call in to AT&T and spend 3 more hours clearing this up.
January 4th, my 30 days with the Skyrocket is almost up and I get MAYBE 4 hours of battery life, along with a horribly splotchy screen. I call to have it replaced under the 30 day return period. Retentions tells me I have to pay a $35 restocking fee. I explain that this is a mistake, and that I'm a former employee and specifically state the return policy to them. I'm told to hold while she asks her supervisor to waive my fee. 10 minutes later, it gets interesting...
I get transferred to the FRAUD department, and a supervisor, "Mr. Lopez" tells me that my account is frozen due to fraud. I'm told I can't return my phone, I can't upgrade, can't cancel, can't due anything. If I need to replace my device I need to pay FULL RETAIL and then I'll get my money back once they receive my device. Being a former employee, this also includes at least a month wait after they get the device back in stock. I ask him to tell me WHY I'm in for fraud, and he refuses, calling me a liar, a thief, and starts getting quite loud. I hang up, and he calls back. His callback number is to the call center 30 minutes from my house, and I explain to him that if he doesn't explain why I'm in for fraud, I'll drive to his call center and speak to his supervisors. He hangs up on me. My account is now locked, and I can't do ANYTHING.
I call back and speak to another call center's fraud center dept, and they patiently listen to my story and confirm that I had no reason to be flagged for fraud. They tell me to go to the store and return my device, and credit me $35 just in case they charge me a restocking fee. As of right now I've filed a report against "Mr Lopez" which turns out isn't his real name. They had to go through the notes and found his codes, so hopefully he gets let go for this. The behavior used was absolutely inexcusable.
So yeah, I'm now stuck with a phone I don't want, but hopefully everything is fixed. My girl doesn't want to leave AT&T, and her mother is using the third line, so it would be a huge inconvenience to take off for Verizon or T-Mobile. I'm hoping this gets resolved once & for all.
TLDR version - AT&T bent me over and broke out the sandpaper condom.
Dude I would have filed a report with the better business beru that is bull. I hope everything turns out for the best
Sent from my xploding E3d
I had att and the dreaded iPhone for nine months. People would stand next to me and call me just to make fun of how my phone would never ring. I'd miss over 50% of my calls here in DC due to my phone never ringing. Couldn't do anything about it with that nice contractual obligation tho. Good times.
Sent from my Galaxy Nexus using XDA App
entropism said:
How's this one for you:
Signed up with AT&T in September, bringing my own device (an Infuse) so I could upgrade at any time. Added a work discount, so a contract is involved.
October 2nd, I get my girl an iphone 4s (contract free) and we convert to a family plan. Due to the nature of our numbers, we have to convert our individual accounts to a corporate account, then convert that to a family plan. Keep this in mind...
October 10th, work discount still not applied, now they're telling me that when they reapplied my discount, they lost my upgrade, so they're going to reset everything. Also was triple billed, so they gave me about $300 in credits to bring me down to normal levels.
November 6th, work discount STILL not applied, they lost both of our upgrades now. 4 hours of calling gets things fixed (so I thought).
December 5th, work discount STILL not applied, so I call up. Upgrade for my girlfriend's line restored, but mine is "lost forever". Retentions "manager" tells me I can either lose my upgrade or he'll send me any device that isn't apple to me for free, and overnight it to me. I choose the white Skyrocket, but the point of having my upgrade was to eventually get the Nexus. I'm not happy. Overnighted phone takes 5 days to get to me, during which I have no phone.
December 13th, call to complain. Work discount FINALLY applied, tons of credits given to me to make up for the inconvenience. Retentions manager gives me a permanent $10 credit to give me a free third line, so I have another permanent upgrade. I'm relatively satisfied at this point. Due to the amount of credits on my account, my balance is NEGATIVE $9.
December 20th, I get a call from COLLECTIONS saying that I owe $600 to AT&T due to 4 months of unpaid bills. Seems like when they converted us from consumer to corporate to consumer again, they NEVER CANCELLED THE INDIVIDUAL LINES. I have to call in to AT&T and spend 3 more hours clearing this up.
January 4th, my 30 days with the Skyrocket is almost up and I get MAYBE 4 hours of battery life, along with a horribly splotchy screen. I call to have it replaced under the 30 day return period. Retentions tells me I have to pay a $35 restocking fee. I explain that this is a mistake, and that I'm a former employee and specifically state the return policy to them. I'm told to hold while she asks her supervisor to waive my fee. 10 minutes later, it gets interesting...
I get transferred to the FRAUD department, and a supervisor, "Mr. Lopez" tells me that my account is frozen due to fraud. I'm told I can't return my phone, I can't upgrade, can't cancel, can't due anything. If I need to replace my device I need to pay FULL RETAIL and then I'll get my money back once they receive my device. Being a former employee, this also includes at least a month wait after they get the device back in stock. I ask him to tell me WHY I'm in for fraud, and he refuses, calling me a liar, a thief, and starts getting quite loud. I hang up, and he calls back. His callback number is to the call center 30 minutes from my house, and I explain to him that if he doesn't explain why I'm in for fraud, I'll drive to his call center and speak to his supervisors. He hangs up on me. My account is now locked, and I can't do ANYTHING.
I call back and speak to another call center's fraud center dept, and they patiently listen to my story and confirm that I had no reason to be flagged for fraud. They tell me to go to the store and return my device, and credit me $35 just in case they charge me a restocking fee. As of right now I've filed a report against "Mr Lopez" which turns out isn't his real name. They had to go through the notes and found his codes, so hopefully he gets let go for this. The behavior used was absolutely inexcusable.
So yeah, I'm now stuck with a phone I don't want, but hopefully everything is fixed. My girl doesn't want to leave AT&T, and her mother is using the third line, so it would be a huge inconvenience to take off for Verizon or T-Mobile. I'm hoping this gets resolved once & for all.
TLDR version - AT&T bent me over and broke out the sandpaper condom.
Click to expand...
Click to collapse
File with the FCC. That WILL get their attention.
Sent from my HTC Sensation with Beats Audio using xda premium
entropism said:
How's this one for you:
Signed up with AT&T in September, bringing my own device (an Infuse) so I could upgrade at any time. Added a work discount, so a contract is involved.
October 2nd, I get my girl an iphone 4s (contract free) and we convert to a family plan. Due to the nature of our numbers, we have to convert our individual accounts to a corporate account, then convert that to a family plan. Keep this in mind...
October 10th, work discount still not applied, now they're telling me that when they reapplied my discount, they lost my upgrade, so they're going to reset everything. Also was triple billed, so they gave me about $300 in credits to bring me down to normal levels.
November 6th, work discount STILL not applied, they lost both of our upgrades now. 4 hours of calling gets things fixed (so I thought).
December 5th, work discount STILL not applied, so I call up. Upgrade for my girlfriend's line restored, but mine is "lost forever". Retentions "manager" tells me I can either lose my upgrade or he'll send me any device that isn't apple to me for free, and overnight it to me. I choose the white Skyrocket, but the point of having my upgrade was to eventually get the Nexus. I'm not happy. Overnighted phone takes 5 days to get to me, during which I have no phone.
December 13th, call to complain. Work discount FINALLY applied, tons of credits given to me to make up for the inconvenience. Retentions manager gives me a permanent $10 credit to give me a free third line, so I have another permanent upgrade. I'm relatively satisfied at this point. Due to the amount of credits on my account, my balance is NEGATIVE $9.
December 20th, I get a call from COLLECTIONS saying that I owe $600 to AT&T due to 4 months of unpaid bills. Seems like when they converted us from consumer to corporate to consumer again, they NEVER CANCELLED THE INDIVIDUAL LINES. I have to call in to AT&T and spend 3 more hours clearing this up.
January 4th, my 30 days with the Skyrocket is almost up and I get MAYBE 4 hours of battery life, along with a horribly splotchy screen. I call to have it replaced under the 30 day return period. Retentions tells me I have to pay a $35 restocking fee. I explain that this is a mistake, and that I'm a former employee and specifically state the return policy to them. I'm told to hold while she asks her supervisor to waive my fee. 10 minutes later, it gets interesting...
I get transferred to the FRAUD department, and a supervisor, "Mr. Lopez" tells me that my account is frozen due to fraud. I'm told I can't return my phone, I can't upgrade, can't cancel, can't due anything. If I need to replace my device I need to pay FULL RETAIL and then I'll get my money back once they receive my device. Being a former employee, this also includes at least a month wait after they get the device back in stock. I ask him to tell me WHY I'm in for fraud, and he refuses, calling me a liar, a thief, and starts getting quite loud. I hang up, and he calls back. His callback number is to the call center 30 minutes from my house, and I explain to him that if he doesn't explain why I'm in for fraud, I'll drive to his call center and speak to his supervisors. He hangs up on me. My account is now locked, and I can't do ANYTHING.
I call back and speak to another call center's fraud center dept, and they patiently listen to my story and confirm that I had no reason to be flagged for fraud. They tell me to go to the store and return my device, and credit me $35 just in case they charge me a restocking fee. As of right now I've filed a report against "Mr Lopez" which turns out isn't his real name. They had to go through the notes and found his codes, so hopefully he gets let go for this. The behavior used was absolutely inexcusable.
So yeah, I'm now stuck with a phone I don't want, but hopefully everything is fixed. My girl doesn't want to leave AT&T, and her mother is using the third line, so it would be a huge inconvenience to take off for Verizon or T-Mobile. I'm hoping this gets resolved once & for all.
TLDR version - AT&T bent me over and broke out the sandpaper condom.
Click to expand...
Click to collapse
Probably the absolute worst carrier horror story I have ever heard....
That's granted I use to work customer service for at&t.
Sent from my Desire HD using Tapatalk
I think vodaphone Australia is worse. Reception sucks and sometimes messages sent are few days late.
Sent from my HTC Vision using XDA App
entropism said:
How's this one for you:
Signed up with AT&T in September, bringing my own device (an Infuse) so I could upgrade at any time. Added a work discount, so a contract is involved.
October 2nd, I get my girl an iphone 4s (contract free) and we convert to a family plan. Due to the nature of our numbers, we have to convert our individual accounts to a corporate account, then convert that to a family plan. Keep this in mind...
October 10th, work discount still not applied, now they're telling me that when they reapplied my discount, they lost my upgrade, so they're going to reset everything. Also was triple billed, so they gave me about $300 in credits to bring me down to normal levels.
November 6th, work discount STILL not applied, they lost both of our upgrades now. 4 hours of calling gets things fixed (so I thought).
December 5th, work discount STILL not applied, so I call up. Upgrade for my girlfriend's line restored, but mine is "lost forever". Retentions "manager" tells me I can either lose my upgrade or he'll send me any device that isn't apple to me for free, and overnight it to me. I choose the white Skyrocket, but the point of having my upgrade was to eventually get the Nexus. I'm not happy. Overnighted phone takes 5 days to get to me, during which I have no phone.
December 13th, call to complain. Work discount FINALLY applied, tons of credits given to me to make up for the inconvenience. Retentions manager gives me a permanent $10 credit to give me a free third line, so I have another permanent upgrade. I'm relatively satisfied at this point. Due to the amount of credits on my account, my balance is NEGATIVE $9.
December 20th, I get a call from COLLECTIONS saying that I owe $600 to AT&T due to 4 months of unpaid bills. Seems like when they converted us from consumer to corporate to consumer again, they NEVER CANCELLED THE INDIVIDUAL LINES. I have to call in to AT&T and spend 3 more hours clearing this up.
January 4th, my 30 days with the Skyrocket is almost up and I get MAYBE 4 hours of battery life, along with a horribly splotchy screen. I call to have it replaced under the 30 day return period. Retentions tells me I have to pay a $35 restocking fee. I explain that this is a mistake, and that I'm a former employee and specifically state the return policy to them. I'm told to hold while she asks her supervisor to waive my fee. 10 minutes later, it gets interesting...
I get transferred to the FRAUD department, and a supervisor, "Mr. Lopez" tells me that my account is frozen due to fraud. I'm told I can't return my phone, I can't upgrade, can't cancel, can't due anything. If I need to replace my device I need to pay FULL RETAIL and then I'll get my money back once they receive my device. Being a former employee, this also includes at least a month wait after they get the device back in stock. I ask him to tell me WHY I'm in for fraud, and he refuses, calling me a liar, a thief, and starts getting quite loud. I hang up, and he calls back. His callback number is to the call center 30 minutes from my house, and I explain to him that if he doesn't explain why I'm in for fraud, I'll drive to his call center and speak to his supervisors. He hangs up on me. My account is now locked, and I can't do ANYTHING.
I call back and speak to another call center's fraud center dept, and they patiently listen to my story and confirm that I had no reason to be flagged for fraud. They tell me to go to the store and return my device, and credit me $35 just in case they charge me a restocking fee. As of right now I've filed a report against "Mr Lopez" which turns out isn't his real name. They had to go through the notes and found his codes, so hopefully he gets let go for this. The behavior used was absolutely inexcusable.
So yeah, I'm now stuck with a phone I don't want, but hopefully everything is fixed. My girl doesn't want to leave AT&T, and her mother is using the third line, so it would be a huge inconvenience to take off for Verizon or T-Mobile. I'm hoping this gets resolved once & for all.
TLDR version - AT&T bent me over and broke out the sandpaper condom.
Click to expand...
Click to collapse
Since you're a former employee.. i'm surprised you didn't know it takes ~2 billing cycles for the discount to be applied.
I'm not talking about the discount monetarily but the actual account having the classification attached, which should take a few weeks tops.
Every carrier in North America sucks.
AT&T mangles the hell out of their Android phones to keep Apple happy
Verizon has a long history of mangling phones even worse than AT&T's, they're the first carrier to get a Google developer phone (Galaxy Nexus) and piss off Google so badly that the device's developer phone status was revoked.
T-Mobile is useless - Their coverage is awful, and things are so bad that putting a T-Mobile SIM into any device within 15 miles of where I work/live causes that device's IMEI to be blacklisted for 10-20 minutes, even after putting an AT&T SIM back in. While their "bring your own device" plans (discounts on the plan for not having a contract subsidy on the phone) are good on paper, they're kind of pointless considering that with the exception of the GSM Galaxy Nexus, only phones sold by T-Mobile support the 1700 MHz AWS band.
Sprint has slightly better coverage than T-Mo, but has oddball radio technology leading to the most wildly inconsistent phones possible. The SPH-D710 (Galaxy S II) is undoubtedly the worst Samsung Exynos-based handset on the planet thanks to Samsung having to stuff the phone full of oddball radio hardware not used anywhere else on this planet.
I had several problems with atnt, mostly over billing, we worked an agreement that the billing would be on the fifth of the months but some how it was set to be on the 23, I get a late fee and when I explain and show them the paper work, I was told that they do not honor those request so, I end up buying out of a contract and jail-braking and unlocking my iPhone to use the t-mobile network. I have had no problems ever with t-mobile. Just got a android phone loving it much better than my iPhone.
lol i find it so odd how its almost embedded in the American culture to have this deep personal relationship with our service providers.
Best coverage is debatable, since we all live in unique locations and travel a unique path and only need coverage to an extent. We can argue the ranks and who's service provider is superior but its all moot. Every company has millions of customers and that equates to billions of different experiences and i am sure every company, even the one you keep dearly close to your heart, has their fair share of horror stories.
Ive also never heard of the ability to blacklist an imei in my experiences in the industry.
Sent from my GT-N7000 using xda premium
ngocdao said:
lol i find it so odd how its almost embedded in the American culture to have this deep personal relationship with our service providers.
Best coverage is debatable, since we all live in unique locations and travel a unique path and only need coverage to an extent. We can argue the ranks and who's service provider is superior but its all moot. Every company has millions of customers and that equates to billions of different experiences and i am sure every company, even the one you keep dearly close to your heart, has their fair share of horror stories.
Ive also never heard of the ability to blacklist an imei in my experiences in the industry.
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
Whatever you have never heard of - I can tell you, back in 2008 it happened without fail. If you put a T-Mobile SIM into an AT&T phone anywhere near where I lived, it would report "no service". If you cleanly shut down the phone, put the AT&T SIM back in, and powered it back on - still "no service" for at least 15 minutes. Prior to inserting the T-Mobile SIM, the phone would always have solid high signal strength coverage.
If you look at the coverage maps of T-Mobile and Sprint - they clearly have MUCH smaller networks than AT&T and Verizon.
I've never had any problems with ma bell, since switching to them
from sprint 3 years ago. Hopefully you get that resolved soon.
I can honestly say I have NEVER had a problem with AT&T Service or Customer Relations. Then again... I never really have talked to one of their customer reps outside of store. SO MUCH AUTOMATION