Database Users

The contacts Facebook association bug

.. is really starting to p*ss me off. I'm going to get really sick really quickly of having to re-associate all my contacts with their Facebook profiles every time the Hero decides to spontaneously delete them.
Has anyone found a workaround?
Edit: Hmmm... seems if you close all the background HTC processes like com.htc.socialnetwork.provider and com.htc.album:remote with TasKiller, it'll re-update everything when the processes start back up again.
It's still stupid!

And if you decided not to update your contact picture when you linked them, it will overwrite your specific photo anyway ! that's also very anoying if you don't want the facebook photos !

That's funny I was just logging in to report this problem. It happened to me for the first time today. It really pissed me off that for no reason all my facebook associations got deleted from contacts, rebooting the phone and killing the process didn't bring them back either. I don't even have the process com.htc.album:remote running in task killer. They need to get an improved rom out and fast, i've had this phone less than a week and i'm really starting to miss my iphone.

This happened to me today, but it was because for some reason I had been logged out of FB. Otherwise, I have not experienced this 'deletion' issue...
Strange.

Does anyone know why the phone would just log you off of facebook? Is there any good way to avoid this? I hope logging on to facebook on a computer doesn't kick you off.

I'm glad I saw this thread and that I am not the only one!
It is getting very annoying but I expect it will be fixed eventually, I just hope it doesn't take too long!

This happened to me the first time yesterday. And 2 other people in this thread had it happen yesterday. Maybe it's something at facebooks end. There could be some sort of timeout and were all getting logged out at the same time.

it is very odd.
Sat here at work, there's four of us with hero's now.
one of us gets it, the other three don't.
the two G2 devices don't, and only one of the Orange Hero's gets it.
very strange.

Okay I think that I can guess what is happening here. I have the same problem with my Facebook contacts losing their picture status and albums about every 24 hours (on stock G2). I know that when I leave my browser up overnight on my Facebook page, Facebook will log me out. I presume that it is doing the same thing with this phone and suspect that HTC did not spend long enough testing the ‘people’ application to observe this. I further guess that when the phone is logged out by Facebook it does not try to sign in again, deleting the information previously retrieved when a refresh is unsuccessful. I am not a developer and don’t have any way to back all this up but if I am correct then HTC would need to implement a workaround for this behaviour in order to fix it. Probably the easiest way to do this would be to have the application:
1. Automatically sign in again (signing out if necessary) every 12 hours or so.
2. Retain previously cached data, e.g. pictures, unless explicitly deleted even when Facebook refresh is unavailable.
This doesn’t fix the problem of the now-permanently unlinked Facebook contact (as per Don Vincenzo on http://forum.xda-developers.com/showthread.php?p=4276194#post4276194) but it would be an improvement.

I hard reset earlier which had previously fixed it, but now it only shows that I have one Facebook contact to choose from and no one else can be linked from.
It shows it as if I have only one Facebook friend.
Very strange.

Yep had the same issues.
Ultimately I found the best cure is just to wait for the two hours before it automatically updates everything.
I've only gone through my contact list once and linked all the profiles, however I have appeared to have "lost" the link many times...
So basically don't do anything, just wait.. lol they will return

Never had this issue yet but all my facebook - contact information is also sync'd with the exchange server

I was afraid that after my master reset I would have to reassociate all of my contacts but it seems that the association is stored on google contacts too, so they just all came back again

Its been 2 days now and my associations have not come back, man that's gonna suck if it resets them every couple of days. The facebook integration was one of the main selling points for me for the phone. I sync my contacts with outlook so I don't have any under my gmail name. Is it better to import all my contacts in to gmail so it retains my facebook links? If so is there a way I can sync the contacts that are already on my phone to my gmail account from my phone?

I may or may not have found a solution, or a way of preventing it. I'm using TasKiller to close all my running processes every few hours to preserve battery life etc. I noticed that when I put some of the system processes in the ignore list, (com.htc.socialnetwork.provider for example) the Facebook problem happened again. If I don't have any processes in the ignore list, and make sure to kill them once or twice a day, my contacts stay associated with Facebook.
Last time my contacts associations disappeared, I killed all running processes, took everything out the ignore list and went into the People app, and scrolled along to the facebook updates page. I hit menu, then 'update now'. This restored everything back to the way it was.

The disassociation just happened for me again - all my contacts suddenly needed reconnecting.
This is a different problem to the one I was discussing in the other thread 'It's a wee bit buggy...', where previously available contact data (profile pic, birthday, albums etc) can now not be retrieved by the Hero once a contact is linked. This functionality has not returned since it first occurred for me, and means that, irrespective of the associations holding, only about 75% of those contacts on the device that should be able to sync actually successfully sync. From what I can tell, this could possibly be an issue with Facebook privacy settings, though why it only happened a week after having the device I'm not sure.
With regard to the associations holding after a hard reset, the People app on the device stores the Facebook association data in the 'Notes' field of the contact, which is then synced to Google Contacts. If you wipe and then re-download your contacts from Google, this info comes back with it, and the People app then sees those contacts as linked. Given this, it seems even stranger that the links get broken in the first place, as it suggests that for some reason that the data in that field is not persistent...

Have the association loss occasionally but I find if you ignore it then the association comes back after a little while.
In relation to some (but not all) friends losing associations it is due to the friend changing their Facebook application settings. My girlfriend's photo disappeared a week ago, so I got her to change her fb settings and it came back. Not sure why it happened a week ago cause she changed the setting longer ago than that, but guess it is Facebook, not HTC.

Has anyone reported this to HTC? Its happening far too frequently on my gf's (pink) Hero.

So maybe it's not the same but it's definitely related:
I've now gotten to the point where I can not view my own contact details when I'm logged into facebook. That is, if I am signed in, and I try to view my contact card, I get a crash in process "android.process.acore" (this also happens when trying to update my status). If I edit my details and make sure I'm signed out of facebook, everything is fine except that all details of all linked profiles disappear...
Can anybody else confirm this?
BTW, I noticed that if you sign out using your contact card, and then sign in again (miraculously this does work!) the People app will retry to link friends to your facebook friends, so you can "force" a resync this way...

I keep getting this issue too. What i do is go to contacts, then on to the 'updates' tab, my contact card still shows my pic and me as logged in. I then press menu and update now. This resyncs all my contacts straight away. Annoying i know but at least it recognises them again after a bit.

Help: Evo not syncing GMAIL

Hey,
I have had my Evo for a week or so now, and LOVE IT. For some reason it all the sudden has quit syncing my Gmail Emails. If I manually open my Gmail account, and click Refresh under Menu, it will download the new emails. Other than this, its not syncing them.
I have double checked under the Sync Settings in the Settings area, and they are all set to sync.
What have I done, or not done to make this happen?
Thanks,
Bryan

bry21317 said:
Hey,
I have had my Evo for a week or so now, and LOVE IT. For some reason it all the sudden has quit syncing my Gmail Emails. If I manually open my Gmail account, and click Refresh under Menu, it will download the new emails. Other than this, its not syncing them.
I have double checked under the Sync Settings in the Settings area, and they are all set to sync.
What have I done, or not done to make this happen?
Thanks,
Bryan
Click to expand...
Click to collapse
Mine started doing the same thing today. Have you rooted/flashed a new Rom? I am rooted and running Fresh .3.

Stock rom, but I have run Unrevoked Root program. Thats all I have other than the stock rom, and a ton of programs.
Bryan

I noticed this today as well. I thought it was just me! It seems to happen regardless of whether I'm on 3G or Wi-Fi. I'm running stock 2.1; no root. It worked perfectly from day one, and I only noticed it today. For some reason, I don't think the phone is syncing with the Google... or GMail isn't pushing it out to the Evo.

Yeah, same here. Tried playing with various settings - was syncing this morning, then quit around 10:30-ish. I'm assuming it's something on the backend and not a problem with the phones.

Yea, I am thinking the same thing, something with the Gmail Servers, if I am not the only one having the problem.
Figured it might have been something that I had installed, but I guess not.
Maybe a google techy will figure it out for us.
Bryan

ortizdupri said:
Yeah, same here. Tried playing with various settings - was syncing this morning, then quit around 10:30-ish. I'm assuming it's something on the backend and not a problem with the phones.
Click to expand...
Click to collapse
yep, same here. not worried about it, it'll be back

I'm glad we got this thread started. I was beginning to think I was going crazy, or my phone was at least. The last thing we need is another "problem" occurring with our phones.

Is it ok that knowing you all have the same problem makes me feel better? haha

I also noticed that my Google Account (Menu>Settings>Accounts & Sync>Google) hasn't updated in a few hours since giving it time to "work itself out." I know that if I update it manually, it'll push the Gmail through, but I don't understand why the Google sync would just stop updating on its own.

Just giving an update.
Didn't seem to get Gmail to sync today. I don't know whether this problem is isolated to a select few of us but I wanted to fix this and just resorted to resetting Gmail. I followed the instructions here, and it's been working as it should for the past few hours... I hope it lasts...
Directions: (Edit, I'm unable to post links so here are the instructions)...
Troubleshooting: Problems with sync
On Android devices, the Gmail application is automatically synced with the Gmail server, and vice versa. If you experience problems with syncing, try clearing your device's Gmail application data and doing a fresh sync with the server.
Just follow these steps:
1. Press your device's < Home > button, then press < Menu >.
2. Select Settings.
3. Select Applications, then Manage applications.
4. Select Gmail Storage.
Note: If you don't see 'Gmail Storage,' press < Menu > again, then select Filter > All.
5. Select Clear data. Answer OK when prompted.
6. Return to the list of applications by pressing the < Back > button on your device.
7. Select Gmail and then select Clear data. Answer OK when prompted.
To restart your device, press and hold the < Power > or < End call > button, then select Power off. Press the < Power > or < End call > button to power on.
Your device will re-sync with the server after restarting (this may take several minutes).
If the above steps don't resolve the issue, check to see if you have any account notifications on your device.
Press your device's < Home > button, then press < Menu >. Select Notifications. If you have any system notifications about a sign-in or password error, you should make sure your account information is correct in order for Gmail to sync.
Click to expand...
Click to collapse

I did the same thing and mine started working fine last night also.
Still working today.
Bryan

Had the same problem. I had two Gmail accounts syncing. I tried the fix above but it did not work. I removed the 2nd Gmail and did it again and then it worked. Not sure why. Wanted to post this if anyone had the problem that was not being fixed to try deleting multiple Gmail accounts.

Google Not Pushing to HTC EVO
Hey guys,
I wanted to state the fact that I am having the same problems and thought that I would get it out there.
I originally had 11 email accounts syncing with my device, and all were flawlessly pushing the mail to me as it came thought Google's servers. I have noticed that over the past few days that I have had to do this syncing manually by going into the app and pressing refresh.
I am deleting all my email accounts except the main two and forwarding all the others to the main email account.
Here is the kicker... I also have Google Voice and it has stopped syncing the text messages to me as well. I just now received a text from my sister that she sent yesterday. (Just arrived as I am typing this and it is timestamped for yesterday.)
I am testing this out to see if deleting 9 email accounts, deleting the Gmail storage through the application settings menu, and rebooting my device will help.
I do also want to add: I am utilizing the Task Killer application. I have enabled in the settings the option of viewing all of the background tasks. I have ignored everything that says Google on it, Gmail, or has the words sync in it. (Before it was killing all the apps and background tasks things.) I am on the Stock 2.1 rom and I am not rooted with my HTC EVO.
I am going to see if this works - and if it doesn't you will hear back from me.
Good luck to the rest of you guys out there experiencing the same problems with your Sprint EVO. (I still love the device and hope this is a minor bug...)

Update: Right now everything is working correctly... We will see tomorrow. Good luck guys and gals.
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i started having gmail sync issues this morning. around the same time i turned off calendar sync to see how much it improved battery life.
although the box is still checked to sync, i've had to manually sync gmail all day.
i guess the next step is to re-enable calendar sync and see if that fixes it.

I've had problems with gmail auto syncing as well. This is what I've found gets things back in order..
clearing data for the gmail apps, I also clear data for the other google apps just to be safe.
Then I go into gmail and set settings>labels>inbox to "sync all"
I also learned that shutting down gtalk also breaks gmail auto sync, not signing out, stopping the app. I had sartup auditor set to prevent gtalk from starting on boot, when I let it start up on boot my gmail sync's just fine.

zhensley said:
Mine started doing the same thing today. Have you rooted/flashed a new Rom? I am rooted and running Fresh .3.
Click to expand...
Click to collapse
You are not alone. I have a friend with a BlackBerry storm from ATT which stopped syncing about the same time. It could be a problem at their end.

Still syncing today!
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Sent via the XDA Tapatalk App

Mine stopped syncing yesterday around 2p mountain time, reset the phone, pulled the battery several times nothing helped. Set up a new gmail acct through the phone, that worked fine, but my original just would not sync. So I pull the battery, and pulled the sd card. Then I put it all back together and it started working. I dont know if it was coincidence or not. But yall might want to try pulling the SD card before going through a reset.

Account Sync seems to be hanging (symbol constantly shown)

I haven't seen anyone else mention those, and I've tried reverting back to an older backup I had, but still seeing the same issue. Basically, I see the "sync symbol" up in the notifications bar show up and stay there forever. I check in "Accounts" under settings, and the bottom left button says "Cancel sync." Now I've tried removing all of my accounts, but still doesn't help. As far as I can tell things are still working properly and no noticeable battery drain is occurring.
Ideas? Should I just do a factory wipe on it?
I'm currently running the Netarchy Froyo (just the initial official release he posted), along with his 3.7.7 kernel. No other issues.

I had this same kind of issue. The fix that worked for me and was a lot better than factory reset was this:
Go to settings->applications->manage apps->all. Then select all of the gmail, calendar, and calendar storage apps and clear their data. I didn't have to do it for Contacts storage app, but if the others don't work, you might have to do that one too.

Yes it seems to happen for me with more than one gmail account. I have two and I just avoided it by setting one account as exchange instead. I'd even rather not even use the gmail app, but you know our device is limited to only one exchange account (sucks). I mean the whole mail experience on the Evo needs an overhaul (gmail app = android, email = sense).

How do google backups work with two phones on the same acct?

I have two phones using the same primary account. I have disabled the backup data to google option, because I don't want my app settings on both phones to be identical. Does anyone know if this backup feature is smart enough to keep the data from different phones separate? Or will my settings be overwritten with settings from the other phone for apps that back up to google?

I have the same account on 3 phones... MT4G, MT3G-Slide (backup phone) and a SamSux Behold 2 that I loaded with games and pulled the Dialer.apk and SMS/MMS.apk out so my 8yr old could have it (she calls it her "Android Touch because iPods suck") and Google backup only restores what was on each particular phone.
Example : I swapped out the ROMs on my MT3G-S today and when I logged into Google it only re-downloaded the apps that were on that phone before I wiped and installed new ROM, it did NOT include any of the apps or games I have on just the MT4G or just on the BH2.
EDIT : if you go to https://market.android.com/ after logging in with your account you will see "My Market Account" click that and on the left you'll see a tab labeled "Settings". when you click that you will see every android phone you have used that gmail account for.

I thought (possibly incorrectly) that "Back up data with my Google Account" only took effect when replacing your phone. For that reason I have it turned off on my 3 devices, but maybe I am being too cautious?

Unable to download from Android Market Place

Hi,
I am unable to download anything from Market Place.
Whenever I want to download anything from Market Place, the tab will show "Download".
However, even when I press download, I was always prompted the error message, "Error proccessing purchase". I would like to state that I am downloading free app, not paid app.
I have to do a workaround, by going to web-based Market Place to "Install" the app.
Afterwhich, when I go back to my Market Place, the same app which I had problem downloading would be shown "Install", instead of "Download".
And when I click on "install", the download will go through with nowproblem.
At the same time, I have no problem updating all my exisitng apps.
I have tried clearing the data, but the problem still persist.
May I know what would happen if I do a factory reset?
Can I do a Titanium Backup and do a factory reset after that?
And if a factory reset, doesn't help, I'll just restore my system data.
Thanks guys, hope someone can help.

Are you on the stock Rom?

This has happened to me also, a solution (that didn't work for me) was to remove your google account, clear the cache and market data, then re-add your google account. I still have the problem but I have a google account and a google apps account, when the downloads don't work on my google account, I just use my google apps account.

I had this happen too, I did the same as the above post^

The market has been acting up the last few days...I guess they are getting ready for the ICS release...coming in the next few weeks...

mingocr83 said:
The market has been acting up the last few days...I guess they are getting ready for the ICS release...coming in the next few weeks...
Click to expand...
Click to collapse
I've not noticed any problems lately (beyond the usual having to refresh a few times to get a page to load, and having to power cycle or disconnect and reconnect wifi to get an app to start installing).

I had this exact issue about 5 weeks ago.
After exchanging emails with Google Tech folks, it was determined that my Google Talk account had logged out.
They said that your market is tied to your google talk account.
I went through, deleted everything, re-added my google account, and made sure the GTalk was working, and bam, market began working.
I have a google apps account too.

Thanks guys for the response.
I tried removing my google account, cleared the cache and data, and re-added my google account, it still failed to work.
This is really frustrating. However, I was able to download Angry Bird Rios just now.
The funny thing was, the tab was showing "Install", instead of the usual "Free".
I am thinking that the probable reason why it was showing "Install", instead of "Free" was because I used to have this game in my account.

eyz said:
I am thinking that the probable reason why it was showing "Install", instead of "Free" was because I used to have this game in my account.
Click to expand...
Click to collapse
Correct.

knoxploration said:
Correct.
Click to expand...
Click to collapse
but i am still getting nowhere with all the solutions provided.
jus tried to log in the my google talk account, it's still the same.
now i am seeing viber with the "Install" tab on my Market, whereas the rest of the other apps are showing "Free".

I had the same issue, and the only way I was able to fix it was with a factory reset. I backed up all of my non-system apps with Titanium Backup, then wiped my data. When going back to restore apps and data, just let the Market re-download any apps you have backed up to your account, and use Titanium Backup only to restore the missing apps and data.

That would be my next suggestion. Complete backup, wipe, and reinstall. Once reinstalled, be careful not to click install more than once on an app -- this seems (to me) to cause instability. If an app doesn't start installing a few seconds after you hit the install button, disconnect and reconnect your wifi. If that doesn't clear it (although it always does, for me) an alternate method is to completely cold-boot the tablet.