[Q] Registration Error : Sorry we're having trouble setting up... - Nook Color Q&A, Help & Troubleshooting

Hi all,
i just bought a Nook color from a Ebay Guy.
He told me he rooted the nook color, and use a reset factory before sell me the nook. and now the product is new.
I Power On the nook color, choice my wifi connection = > OK
But i can't register ... and use the nook color :'(
i write my informations :
name/firstname, email and password, and i have a message :
"sorry we re having trouble setting up your nook color. Please shutdown the device and try again."
After reading some posts, i think that this guy registered his account, and now it will be impossible for me to use the Nook color ?
I don t know his NC mail/password ...
If someone can help me, thx by advance.

I saw that when I was typing the wrong account password. After you fail to login a few a times it just defaults to that even you it is a separate attempt to register.
Try going into /setting/device info/erase and deregister the device. or poweron while holping volume and home button at the same time.
If that does not work you can try doing a full reset. That's where you boot the device and a few seconds after the N logo appears you hold the power button to power it off and then reboot it. Do that 8 times and then during the boot process it will reflash the device.
Then do the deregister or power+vol up+home.

I too have this "sorry we're having trouble setting up your nookcolor. please shutdown and try again" message
I just bought this nook it was sealed and I got this message after first boot I have tried the 8x reboot trick, and the 3 finger salute to reset it but every time i try it fails to register
Help?
EDIT: When I say it fails to register...it doesnt even give me a chance to input my bn account info...

Bump. Has anyone heard of anyone else having this registration issue at all? Not a major deal for me as I have all my books backed up on my computer and I think I can just load them on the SD card and read them, but I won't be able to buy any from BN using the nc...

slvdc1 said:
Bump. Has anyone heard of anyone else having this registration issue at all? Not a major deal for me as I have all my books backed up on my computer and I think I can just load them on the SD card and read them, but I won't be able to buy any from BN using the nc...
Click to expand...
Click to collapse
I could live with not registering but i`d like to get past the damn screen!!
Off to search....some more

Hi. The ebay guy sended me his account and we changed the email on the website. It s working now for me

TainT said:
I could live with not registering but i`d like to get past the damn screen!!
Off to search....some more
Click to expand...
Click to collapse
There is a method of getting around the screen that works its on the nookdev site:
http://nookdevs.com/NookColor_Factory_Mode/Skip_Out_of_Box_Experiance
When "tapping" the power button i did a little more of a 1 second press for it to work for me. also wait a second before hitting the corners. then you get to the normal screen.
Hope this helps

Turned out an error on my part.
Had skipped the all important boot with the "n" key and "Power"
Consider it step 2 of the reset "8 failed boot attempts"

slvdc1 said:
There is a method of getting around the screen that works its on the nookdev site:
Click to expand...
Click to collapse
Thank you very much for this. I got the same error and was wondering if it is possible to skip it. It took me about 10 tries to get the right timing but I was able to skip OOBE. I don't plan to use BN service anyway.

I am having the same issue on my backup nook. It was registered once. I auto-nootered it. Then wiped it because of crashing problems. I did 8 failed boots wipe, then the "N" + Power wipe. Now it will not register. I used the bypass OOBE steps and can use the Nook now, but I need to register it. Could there be a hardware issue? I called B&N last night. They placed a ticket, but had no other solutions.
Edit: Issue resolved. I called B&N support again and informed them that I already had a ticket and tried both of the reset steps. They informed me that I had a failed deregistration attempt of the Nook. They manually deregistered the device and I was able to login.
Anyone want to sticky this?

Registration Issue
I had the exact issue described here yesterday and had to call B&N for help. I made the mistake of creating a SECOND B&N account from my NOOKcolor afer reimaging with autonooter. B&N does not allow you to have two email addresses/accounts registerd to one NOOK inorder to protect the content I would have downloaded with my first account. Once a conflict is detected, they remotley wipe and reset your device. F*cked up right?? I dont remember reading this warning in the instructions.. but in all fairness, I never did read them entirly.. The devise was wiped as soon as i opened the SHOP.
The B&N tech suppport rep was very helpful. Thanks to this article I was sure this was the issue. They loacated the second account/email address I registerd my nook to via serial number and deleted that account for me. The registration process still would not work so he had to register the device on their end. After, I used my original account/email info to complete the registration process successfully. He also could not confirm my waranty or somehting along those lines. I was concerned that he can see something posted to my account that voided my nook warantay because it was rooted. He said that I would be getting "updated" and because i purchased my device 14 days earlier, he extened my warantay for a year from today!! I imediatly noticed something was different. The wirless utility was now defaulting to "SHOW PASSWORD" when configuring WiFi and the text was noticeably different. Concerned but satisfied, I burned a new image with autonooter and proceeded to root. The Nook would not boot past the N logo screen. I tried several times but it would not boot and root. I wiped the devise to factory defaults once more and loaded autonooter with success. Everything seems to be back to normal and device if functioning flawlessly.
I hope this helps anyone who thought B&N just F'd them

I also bought the NookColor as a gift off eBay. The seller said it was "new," but that someone in his family may have used it briefly before they did a factory reset.
I took this at face value, but I didn't realize that B&N links each Nook to a secure account and that link is not affected by wiping the device whatsoever.
So, we got the "Sorry we're having trouble" error and no amount of fiddling on our end helped.
Finally, on my second call to technical support, I was told that my device (which they located in their system by serial number) was paired to someone not me. Therefore, that person would have to call them and authorize them to have their name unpaired from the Nook. They would under no circumstances proceed any further with just me.
Apparently, they wanted the name of the previous account holder / owner, the date of purchase and a credit card number associated with the account. Hopefully, I can get in contact with the eBay seller and he is willing and able to jump through these hoops. Otherwise, I may have just purchased a pretty expensive paper weight.

gboybama said:
I also bought the NookColor as a gift off eBay. The seller said it was "new," but that someone in his family may have used it briefly before they did a factory reset.
I took this at face value, but I didn't realize that B&N links each Nook to a secure account and that link is not affected by wiping the device whatsoever.
So, we got the "Sorry we're having trouble" error and no amount of fiddling on our end helped.
Finally, on my second call to technical support, I was told that my device (which they located in their system by serial number) was paired to someone not me. Therefore, that person would have to call them and authorize them to have their name unpaired from the Nook. They would under no circumstances proceed any further with just me.
Apparently, they wanted the name of the previous account holder / owner, the date of purchase and a credit card number associated with the account. Hopefully, I can get in contact with the eBay seller and he is willing and able to jump through these hoops. Otherwise, I may have just purchased a pretty expensive paper weight.
Click to expand...
Click to collapse
That would be so effed up if the seller doesnt help. Hopefully they will do what is right. But if you do end up with an expensive paperweight. Just flash CM7 to your nook and you will still have a fully functional tablet. Yes you loose the stock b&n experience. But you get so much more out of CM7 anyways.
Good luck!
Sent from my Droid X using Tapatalk

Thanks Racks.
UPDATE: As of today, issue solved. Both the eBay seller and B&N got together and joined my B&N account to the Nook rather than the one that was already paired.
Joy!

My nook just says register then I received an error sorry we're having trouble setting up your nook please shut down the device and try again please I need help . Terri

Related

Network problem?????

I just got a nook color from someone and they wiped all their data so its like out of the box. I connected it to my wifi blah blah blah.... then it says to pres continue setup.... it says registering your device..... network problem. "A network-related error occured. You may have lost conectivity to the wireless network. Press continue and we'll try to test your connection."
Only there is no problem with my wifi. This Nook Color didn't come with instructions.... so do I have to register it or is it screwed?
Thanks in advance
Dave
It's not just you. It's a wide spread issue, apparently BN's servers crashed.
Earlier I got an authorization issue message and then my NC wiped itself. Now it's just getting an error message during the registration part of the set up. Hopefully its not long til they get the services back up.
ironcrotch said:
It's not just you. It's a wide spread issue, apparently BN's servers crashed.
Earlier I got an authorization issue message and then my NC wiped itself. Now it's just getting an error message during the registration part of the set up. Hopefully its not long til they get the services back up.
Click to expand...
Click to collapse
OMG!!!!!! I just got home with it and am dying to get it up and going. Any eta as when they're going to be back up? Thanks god it's not my Nook!
It also says .... Mac address:58.6 blah blah blah and I dont have a mac. Could that be from the previous owner or is it just that the BN site i down?
chefdave12118 said:
It also says .... Mac address:58.6 blah blah blah and I dont have a mac. Could that be from the previous owner or is it just that the BN site i down?
Click to expand...
Click to collapse
A MAC Address is a bit like a name tag to you and I - a MAC Address just shows that a device is connected to the Wi-Fi network
For example, if you take the battery out of a BlackBerry you will notice the FCC label with manufacturer, model number etc... You will also have amongst the Serial Number is the MAC Address
It's just an identification tag for the network
oh cool..... So I just have o wait for bn site to get back up? because I cant get past the registation part. I t wont even get to the screen to sign in..... it just keep going to the "select your wireles network". between step 3 and 4 of etup process
chefdave12118 said:
oh cool..... So I just have o wait for bn site to get back up? because I cant get past the registation part. I t wont even get to the screen to sign in..... it just keep going to the "select your wireles network". between step 3 and 4 of etup process
Click to expand...
Click to collapse
Im having the same problem all the way here in Scotland, UK so i can definitely say you are not alone with this problem!! And im relieved to see its a B&N issue -
I recently restored my NookColor back from deeperblue's excellent port of the Android 3.0 Honeycomb preview ROM to stock so i can see how B&N's Froyo update fares, and i thought the stock restore stuffed it big time!!
TallPaul86 said:
Im having the same problem all the way here in Scotland, UK so i can definitely say you are not alone with this problem!! And im relieved to see its a B&N issue -
I recently restored my NookColor back from deeperblue's excellent port of the Android 3.0 Honeycomb preview ROM to stock so i can see how B&N's Froyo update fares, and i thought the stock restore stuffed it big time!!
Click to expand...
Click to collapse
Thank god! I'm just glad I didn't buy a borked Nook Color.
I'm glad the it's not my problem.. however a problem i do have that i don't think is related to the network is that when i try to sign on my account during the initial setup it says something like it's having problems registering the device.. blah blah.. call support and only gives me an option to power down. Can anyone help me with this? Trying to get it back to normal as this isn't mine and i'm rooting it for someone.. i just need it to register the device and so i can get nook books on the device.
thats the same exact problem I'm having. It wont go past the register screen
chefdave12118 said:
thats the same exact problem I'm having. It wont go past the register screen
Click to expand...
Click to collapse
If you figure it out, let me know.. i'm in need to fix that within 5 hours.. It just sucks because i had android working on it and everything and the only thing that didn't work was the B&N account and registering the device.
Were you rooted? Maybe I bought a rooted device and its BORKED!
Here's hoping its not something like the recent PSN "network problem."
I have been facing the same issue since afternoon. Not sure if it is purely a registration issue or something has been screwed up in B&N database and I need to call it in. In any case there is a way to bypass the registration altogether. This is temporary solution till the registration is completed ow you wont have access to the B&N store etc.
When you get to the part where there is picture of Kate and the video tutorial, hold the vol up button and touch the bottom left part of screen and then the bottom right. This will get you to factory mode. Click the factory button and there is button called skip OOBE (out of box experience). This will get you directly to the home screen bypassing registration. You can go to setting and set up your wifi etc.
Below is a video i've posted with the issue: -
http://www.youtube.com/watch?v=IrY2QYZxXPo
iDidItAll4theNookie said:
Here's hoping its not something like the recent PSN "network problem."
Click to expand...
Click to collapse
+1 i just want it to boot. I can root it tomorrow.....I've been waiting all day to get it and now this ****!
dascud said:
When you get to the part where there is picture of Kate and the video tutorial, hold the vol up button and touch the bottom left part of screen and then the bottom right. This will get you to factory mode. Click the factory button and there is button called skip OOBE (out of box experience). This will get you directly to the home screen bypassing registration. You can go to setting and set up your wifi etc.
Click to expand...
Click to collapse
Tried this and i dont get the Skip OOBE button, see attached pic
dascud said:
I have been facing the same issue since afternoon. Not sure if it is purely a registration issue or something has been screwed up in B&N database and I need to call it in. In any case there is a way to bypass the registration altogether. This is temporary solution till the registration is completed ow you wont have access to the B&N store etc.
When you get to the part where there is picture of Kate and the video tutorial, hold the vol up button and touch the bottom left part of screen and then the bottom right. This will get you to factory mode. Click the factory button and there is button called skip OOBE (out of box experience). This will get you directly to the home screen bypassing registration. You can go to setting and set up your wifi etc.
Click to expand...
Click to collapse
I am going to hit your thanks button once a day for the rest of my life!
TallPaul86 said:
Below is a video i've posted with the issue: -
http://www.youtube.com/watch?v=IrY2QYZxXPo
Click to expand...
Click to collapse
That is EXACTLY what is happening to me! EXACTLY! Quick video btw.... nice!
chefdave12118 said:
That is EXACTLY what is happening to me! EXACTLY! Quick video btw.... nice!
Click to expand...
Click to collapse
Quick video done by my iPhone 4 - only thing its half decent at...

[Q] Nook Simple Touch outside the US, 1.1, and more questions...

Hi.
The Nook Simple Touch is the only e-reader that matches my requirements - good to hold, e-ink, touch screen AND hardware page turn buttons, NOT an Amazon device. Thought I'd mention that BEFORE someone recommends the Kindle, or Kobo, or whatever!
Having said that I live in the UK. My friend who is on business in the US just now is supposed to bring one back but has just messaged me to say that his father's device (bought last month) has been locked by B&N as it is for "US users only". I believe he simply activated the device by creating a B&N account and registering it back in the UK. I had suggested, before hearing about this locking, that he turn mine on over there and register it on a US IP address and then turn off wifi - I would use Calibre PC Sync only so B&N would never "see" the device connect to themselves again.
Several questions -
1. Would my approach work? i.e. Register it in the US, turn off wifi.
2. Is it possible to kick my friend's dad's device back into action somehow? Preferably without rooting.
3. Is it possible that my friend's dad's device was locked by 1.1, assuming he had wifi on and the update was pushed?
4. Would there be a way to get 1.1 and not be locked?
Basically, we'd both like 1.1 (for the benefits it brings) but not fussed about rooting.
Thanks in advance for any help you can offer.
Well first off I'm a newbie for this forum therefore I may not be fully equipped for your question.
Then again I'm using the NST for some time (3 months), I'm not in US (Turkey), the device was never been logged in US (as far as I know).
I've never experienced any locks or malfunctions since. The only thing I can't do is purchase a book. But then I never tried I'm sure I can find a way.
I'm using it's wi-fi browser, since it is rooted in it's first week I'm using dropbox to manage my ebooks.
PS. I have a B&N account for a valid but unreal posting address.
I'm outside of the US, using a nook very nicely (IMHO better then the kindle or Kobo)
I've updated to 1.1 without a hitch and everything is running smoothly. As for registration, you can try this (wish i new about it when i activated mine)
http://forum.xda-developers.com/showpost.php?p=15618850&postcount=8
otherwise, what i did, I just filled in phoney information to get past the registration. My device is never on wifi (battery drain) and i sideload any updates. Since i use this as a dedicated e-reader, I've not bothered rooting it at all (I can't say the same for my phone)
I'm in Brazil, and I've restored and reseted my nook about three times since last week, and everytime I wiped it clean, I has to put my login, which worked fine.
To get books, I use a proxy on the computer - telling BN server that I am in US -, get the books (buy ou just get the freebies), and then connect my nook and download it, using even local server. It can be bothersome to buy on computer, but it works.
apeine said:
To get books, I use a proxy on the computer - telling BN server that I am in US -, get the books (buy ou just get the freebies), and then connect my nook and download it, using even local server. It can be bothersome to buy on computer, but it works.
Click to expand...
Click to collapse
Interesting, I tried the US proxy method several times when I first got my NST, and I also have a US shipping address registered with B&N, but still my orders were cancelled.
I suspect the reason was using a non-US credit card, but then why were you able to buy eBooks?
Anyway, there's a way around it all if one absolutely must buy eBooks from B&N, just buy electronic gift cards and use them to purchase eBooks
I've entered my virtual credit card number, to try this and succesfully downloaded free books tonight.
Without spoofing or proxy...
As for buying can't tell yet.
Well, I have an international credit card, and it works like a charm.
I have a truckload of free stuff from BN, and they were all downloaded on my house's wifi.
Thanks all for the replies!
Couple more questions - isn't that bypass registration trick for the colour Nook? Or does it work for the NST too?
When you've talked about fake info in your B&N account, what details do you need there? Is it just a phoney US address, or a credit card and real address, or credit card and phoney US address? As I wouldn't be buying from the site I don't think it would matter that my credit card had the wrong address?
Cheers again for the help.
jabok said:
Thanks all for the replies!
Couple more questions - isn't that bypass registration trick for the colour Nook? Or does it work for the NST too?
When you've talked about fake info in your B&N account, what details do you need there? Is it just a phoney US address, or a credit card and real address, or credit card and phoney US address? As I wouldn't be buying from the site I don't think it would matter that my credit card had the wrong address?
Cheers again for the help.
Click to expand...
Click to collapse
The registration trick should work for the nook, according to the thread. I've not tried it, so can't speak to it.
As for information, What i did was register online the B&N's website, placed my order for the nook to a friend of mine who lives in the USA, then when activating my nook, just entered my user/pass. I don't remember exactly how i paid for it, it was either Credit card or PayPal. That information is probably still tied to the account.
I think i'll go check when i have time and remove those references.
Matridom said:
The registration trick should work for the nook, according to the thread. I've not tried it, so can't speak to it.
As for information, What i did was register online the B&N's website, placed my order for the nook to a friend of mine who lives in the USA, then when activating my nook, just entered my user/pass. I don't remember exactly how i paid for it, it was either Credit card or PayPal. That information is probably still tied to the account.
I think i'll go check when i have time and remove those references.
Click to expand...
Click to collapse
Hi there...
I live in italy and did exactely the same (middle september, if i'm not remember bad)...
I've just create an account, paid with debt card, shipped in USA address...then , when i received in italy, just activated with my BN account.
Until now, i've never updated via wifi because i prefer to check often on BN website and download from there... it is really a simple method and usually you can find it on support site 1 or 2 week before they release it via wifi
Had some questions about my experience with this -
1. Do you need to fake a US address? (I'm in London, UK) Do you need to enter real card details?
2. Does the OoBE Skipping technique work? (seems like Nook Color only)
3. Did you manage to update it to 1.1?
My answers, if it helps anyone...
1. See 2.
2. The Skip OOBE technique works fine. I didn't do it myself as I got my friend to try it in the US before he came home in case we needed to try something else... we figured it might help if he was in the US at the time. As it turned out that wasn't an issue as the "skipping" technique worked perfectly.
3. I backed up my Nook as per this thread - http://forum.xda-developers.com/showthread.php?p=15115162 - before doing anything at all. I was on version 1. I backup up, then sideloaded the 1.1 update and backed up again. There were no issues so the backups weren't needed but better safe than sorry.
Notes: I don't use Wifi at all and sideload all books. I had no intention of using wifi so have no idea how skipping registration affects online use. The Factory menu "trick" doesn't seem to work in 1.1 (for me at least)... so be careful if you go to 1.1 first it might stuff things up.
Cheers for all the help here.
The factory mode does indeed work on 1.1:
1.Hold the right top button and move your finger from left to right on the top of the screen.
2.The factory button will appear at the bottom right of the screen, tap it.
3.Hold again the right top button and tap the right bottom part of the screen, where the factory button appeared
4.A button labeled skip oobe will appear, tap it, your done
^ Thanks for all the details!
eded333 said:
The factory mode does indeed work on 1.1:
1.Hold the right top button and move your finger from left to right on the top of the screen.
2.The factory button will appear at the bottom right of the screen, tap it.
3.Hold again the right top button and tap the right bottom part of the screen, where the factory button appeared
4.A button labeled skip oobe will appear, tap it, your done
Click to expand...
Click to collapse
Cool, does it just work from the main register/pre-register screens then? Obviously as mine is already skipped I was just trying it from the regular home screen - and it didn't work from there, for me.
It works before you register or after you deregister, on the first screen that appears, without clicking any button, don't know if I've expressed myself correctly here
eded333 said:
It works before you register or after you deregister, on the first screen that appears, without clicking any button, don't know if I've expressed myself correctly here
Click to expand...
Click to collapse
Ah okay, that makes sense, cheers. I was trying it after registration had been skipped just out of curiosity, to see what else was in the Factory menu.
Just wanted to report back about my battery life so far with the Nook Simple Touch.
I received the Nook on the 3rd Dec.
From the 3rd (battery at 80%) to the 13th Dec, I've needed 2 full charges, thus a charge is averaging 5 days.
I've been thinking that the battery may be faulty (lots of posts online that some batteries cannot hold a charge). So i googled it for a while. I then came across a post on the B&N forum AND XDA, saying that if you keep your nook unregistered, the battery life will drain much quicker. I decided to put this to the test.
http://bookclubs.barnesandnoble.com...reader-battery-life-lousy/td-p/1071104/page/7
(cant find the XDa post atm)
I proceeded to Factory Reset the device and log in with an email address (skipping the card details) after the 2nd full charge.
It has been about 36 hours since the full charge and the battery is at 96%. (Avg 1.5 hours reading every day). From simple extrapolation (I know this wont be accurate), it should last me 37.5 days! Pretty big difference compared to the <5 days I have been getting.
Not sure if its the Unregistered part, or whether my Wifi Radio was not shut off properly before (and registering allowed me to turn on and off the Wifi properly), but so far it seems significantly better.
Will report back when the next charge is due.
PS. Not all USB cables work with the Nook! Was going mental about it, thought my eBay seller ripped me off! Use the supplied B&N cables (somehow my Samsung Galaxy S USB cable works too)
Why would a unregistered Nook Simple Touch's battery drain faster than a registed one
I live in the US and could register the NST, but it's the pricipal of the matter and I don't want to register it. I completely disagree with having to register a device when I OWN it, not Barnes and Noble.
I do not wish to root it. I do not wish to receive free books or content from B&N.
I just want my sideloaded NST to have the "2 month" battery life that B&N advertises WITHOUT registering to a B&N account.
The thing is, I have read on other forums (as well as the post directly above) that bypassing B&N registration causes the battery to drain really fast... faster than the ~2% a day WITH registration.
Currently I am experiencing the same average 20% battery loss per 24 hours with Wifi OFF and little to no use. 20% a day equals recharging every 5 days, which is far from the advertised "2 months" or 2 weeks (claims from reviewers) for that matter.
I have scoured the internet and I know others are experiencing the same battery drain with an unregistered nook, but I cannot find the reason as to why this is.
Personally, I really dont understand how bypassing registration would have anything to do with the battery...but, I am not very tech savy.
Any suggestions as to how to fix the battery drain issues on a nook that is not registered to a B&N account as well as an explanation of what is causing this issue?
SsummerSsarah said:
I live in the US and could register the NST, but it's the pricipal of the matter and I don't want to register it. I completely disagree with having to register a device when I OWN it, not Barnes and Noble.
I do not wish to root it. I do not wish to receive free books or content from B&N.
I just want my sideloaded NST to have the "2 month" battery life that B&N advertises WITHOUT registering to a B&N account.
The thing is, I have read on other forums (as well as the post directly above) that bypassing B&N registration causes the battery to drain really fast... faster than the ~2% a day WITH registration.
Currently I am experiencing the same average 20% battery loss per 24 hours with Wifi OFF and little to no use. 20% a day equals recharging every 5 days, which is far from the advertised "2 months" or 2 weeks (claims from reviewers) for that matter.
I have scoured the internet and I know others are experiencing the same battery drain with an unregistered nook, but I cannot find the reason as to why this is.
Personally, I really dont understand how bypassing registration would have anything to do with the battery...but, I am not very tech savy.
Any suggestions as to how to fix the battery drain issues on a nook that is not registered to a B&N account as well as an explanation of what is causing this issue?
Click to expand...
Click to collapse
I do not see the "issue"...
Registering a Nook does not mean you will receive spam from BN, 'cause you can decide to do not receive it....
I just receive newslettetr , because i want it, nothing more... If so, what to say about Kindles with advertising????
Sometime i really do not understand peoples: when you are buyng a car, you need to regiter it, but i neve ear about someone said "i'll not buy a car, because Government ask me to register it..."
The ISSUE is that it does not make any sense that the battery should drain if it is unregistered. I am COMPLETELY aware that you do not receive spam. I just do not want to receive ANYTHING from B&N. I hope the next person who posts can answer my question, not assess why I don't care to register my Nook.
My ISSUE is this:
How do I prevent battery loss if I bypass the B&N registration??

Samsung Tab A 10.1 MDM Lock

Hi. My son purchased this tablet (foolishly) from someone on Offerup. (Didn't even bother to ask the guy to unlock it or if it even worked.. Battery was completely drained..)
After his purchase they deleted their seller account and I have no way to contact them.
I come to the community of G.O.A.T.S. with an issue.
The issue is that the device has a password, and I'm unable to factory reset it because of a message that says: "MDM does not allow factory reset.. Device will now restart".
I've seen the videos where people get to the screen where they use the encryption password incorrectly a few times and the device completely wipes itself.. I'm however unable to get to this screen due to the password currently present on the device. The only thing I can think of would be attempting to flash away the files with Odin, but i'm unsure how.
We even tried a few common passwords, but none of those worked. It says device locked by IT administrator, but we've gotten that message to go away and now it just asks for a password, which we have no way of finding out. Based on my understanding, the device is in retail mode and that will have to be removed for it to function fully.
Anyone have any suggestions or workarounds? I've been browsing through the forums for awhile and haven't seen any indication of what to do.
Please help
My friend purchased the same tablet with the same MDM block on it. I haven't found a single reply or workaround on this as well. Thankfully he got it at an auction for $2 so not a big deal

Broken Phone HELP PLZ ?*♂️

Hi, so I recently smashed the H*** out of my Essential Phone. I put my sim in my wife's old Nexus to try and get back into the Gmail account I've had for 10+ years, and they've forced 2 step verification onto my account and will not let me use my number for recovery. The ONLY way to complete this verification is to use my Broken Essential Phone to accept screen prompt. So here's my question... I was rooted, with TWRP and Custom rom but do have Full Back ups on my computer, so if I were able to get another essential phone and root it, would I be able to then restore the factory image and back ups I had created for this old essential phone onto the new device and gain access to my Gmail account that way, or am I totally out of luck unless I fix my smashed phone enuf to get to the screen on to accept screen prompt to verify my identity....? Any insight here is greatly appreciated. I have 1000's of $$ invested in that Gmail and have been unable to access it for a week now. Google has been zero help. Sorry if. This is posted in the wrong space, I haven't been here in a while.
Kushmin05h said:
Hi, so I recently smashed the H*** out of my Essential Phone. I put my sim in my wife's old Nexus to try and get back into the Gmail account I've had for 10+ years, and they've forced 2 step verification onto my account and will not let me use my number for recovery. The ONLY way to complete this verification is to use my Broken Essential Phone to accept screen prompt. So here's my question... I was rooted, with TWRP and Custom rom but do have Full Back ups on my computer, so if I were able to get another essential phone and root it, would I be able to then restore the factory image and back ups I had created for this old essential phone onto the new device and gain access to my Gmail account that way, or am I totally out of luck unless I fix my smashed phone enuf to get to the screen on to accept screen prompt to verify my identity....? Any insight here is greatly appreciated. I have 1000's of $$ invested in that Gmail and have been unable to access it for a week now. Google has been zero help. Sorry if. This is posted in the wrong space, I haven't been here in a while.
Click to expand...
Click to collapse
A few years back you used to be able to get a new phone install TWRP create a backup on new phone and then copy the files from the old phones backup into the new backup folder (with the new unique file number). But think I read this doesn't work anymore on new version (but not sure you'll have to check yourself or hopefully someone here knows)
Even if that works what type of 2FA is it? Authenticator or SMS?
https://support.google.com/accounts/troubleshooter/4430955?hl=en
without a backup code it may not work anyhow
if you can see your screen but touch is not working just plug a mouse into the usb & click away! If screen is blacked out but rest of hardware good easiest to buy a replacement screen as cheap or use usb-hdmi hub to mirror screen (not sure if Essential phone requires any input to set up as haven't tried with this phone)
If other hardware damage it will depend, but as rooted you are in with a chance. Is usb debugging on?
Thanks for your response, Google has been zero help and I've definitely considered ordering a screen to see if I can get the old device to work, but the og screen is detached from the chip board, as far as I can tell it will power on with some serious prompting, but idk if it's actually trying to boot up or in some kind of safe mode detecting the screen is missing, or just wrecked completely...? Lol the notification Light stays red until the battery dies. I've considered maybe trying to clone the esn of my old essential phone to another phone to try to trick their servers that way but idk if they recognize the device via that (The ESN) or tokens generated locally on the device, and the more I think about it, the more I think the latter sounds more logical considering the nature of the beast I'm fighting here... Seems It would b wildly irresponsible of them to rely solely on esn to identify a "Trusted" device. Idk what to do, lol except cry... I'm basically at a loss at this point, so I will order a screen and go from there I guess, if the screen option doesn't work. You'd think with the money they have, they'd have some type of account recovery team, or a way to recover in the event something like this happens, or someone to speak to at the very least, the can verify my account in seconds over the phone, but do literally nothing for me, nor let me speak with or point me towards anyone who can.... And this is a pretty common issue it seems after lookin at their "Community help section" it's literally top to bottom ppl complaining about what I'm looking to "get help" with. There is zero reason they should be forcing 2fv on my account it's shut off in my account settings, I can get far enuf to c them, just doesn't let me change anything with out "Signing in" and verifying. Nor does it give me the option to use my only ACTUAL set up recovery option on the account, a code via text. It's almost like theyre protecting all my own s***, from me. The owner. Makes zero sense to me.
It sounds like when you setup the essential, you configured your Google account to use the *device* (via the Google app) for verification. I've done this also, but I have an old device also configured to authenticate. So the pop-up screen appears on both.
If you use a computer to log into your Google account (not gmail) on the screen that is waiting for verification, there should be a link to try a different method. Hopefully you setup a secondary email address in addition to the gmail account one.
Edit: start here https://support.google.com/accounts/answer/7682439?hl=en
OT: I realize you are frustrated, but it would be easier to pick out the relevant information in your posts if they were not one long paragraph.

Nook glowlight 6" does not want to register

Hello,
I got a NOOK Glowlight 6", but when I turn it on it connects to wifi, but does not want to register. I downloaded the new version of the firmware, but it still gives the same error - "Network Problem. A network-related error occurred. You may have lost connectivity to the local wireless network. Press Continue and we'll try to test your connection". I tried it at several internet access points. Where to look for the problem? How to reset to factory settings?
miteff71 said:
Hello,
I got a NOOK Glowlight 6", but when I turn it on it connects to wifi, but does not want to register. I downloaded the new version of the firmware, but it still gives the same error - "Network Problem. A network-related error occurred. You may have lost connectivity to the local wireless network. Press Continue and we'll try to test your connection". I tried it at several internet access points. Where to look for the problem? How to reset to factory settings?
Click to expand...
Click to collapse
When your device is at the welcome screen and you attach it to your PC, can you still see the update zip on the Nook drive? If so the update has not happened. You need to leave it alone to go to sleep before it will install the update. See my comments in the post directly after this one for information about a factory re-image.
Odd that there are essentially two identical problems within a few days.
nmyshkin said:
When your device is at the welcome screen and you attach it to your PC, can you still see the update zip on the Nook drive? If so the update has not happened. You need to leave it alone to go to sleep before it will install the update. See my comments in the post directly after this one for information about a factory re-image.
Odd that there are essentially two identical problems within a few days.
Click to expand...
Click to collapse
When I copy the device update and let it sleep, I check over time and the backup file is missing. This means that the update was successful. However, it cannot be registered. Additionally, I learned that this device has never been used since it was purchased and has not been registered, although it is an older model. Now I'm trying for the first time and so far without success.
Nook glowlight 6" factory reset
miteff71 said:
When I copy the device update and let it sleep, I check over time and the backup file is missing. This means that the update was successful. However, it cannot be registered. Additionally, I learned that this device has never been used since it was purchased and has not been registered, although it is an older model. Now I'm trying for the first time and so far without success.
Click to expand...
Click to collapse
Today I factory reset the device and copied the new firmware, which is installed, but again does not want to register.
Then I bypassed Oobe and the device can now be used locally, only it is constantly looking for a connection to a news server, but ...
miteff71 said:
Today I factory reset the device and copied the new firmware, which is installed, but again does not want to register.
Then I bypassed Oobe and the device can now be used locally, only it is constantly looking for a connection to a news server, but ...
Click to expand...
Click to collapse
It's difficult to imagine at this late date what might be wrong with a device that has never been used before.
A few things come to mind:
1. You say you did a factory reset. People often confuse an erase/deregister with a factory re-image. They are very different. There's not much point in an erase/deregister with a device that has never been used before. A factory re-image (triggered by eight failed boot attempts or by some software package like Nook Manager), on the other hand, would theoretically correct something that happened recently which corrupted the system and is preventing it from behaving properly.
2. I should have asked this at the beginning but I didn't. Are you by any chance outside the U.S.? If so, is it possible you have a device with non-U.S. firmware? I actually don't know if the 1.2.2 firmware update can be applied successfully to a non-U.S. device. The procedure I would expect to work would be to flash U.S. firmware first, then do the update and then try to register the device. If that is your situation, here is a link to the site where you can get information about flashing U.S. firmware: https://sites.google.com/site/xcdguides/nook/nookregion
3. Skipping OOBE is one approach but unless you plan to remove all the B&N system (including the Reader), you're going to be stuck with a hobbled device with shortened battery life.
4. Have you tried calling B&N support? Sometimes devices are "blacklisted", although it seems like yours would never have had the chance. If the device is blacklisted on their servers, no amount of fiddling on your part is going to fix anything.
nmyshkin said:
It's difficult to imagine at this late date what might be wrong with a device that has never been used before.
A few things come to mind:
1. You say you did a factory reset. People often confuse an erase/deregister with a factory re-image. They are very different. There's not much point in an erase/deregister with a device that has never been used before. A factory re-image (triggered by eight failed boot attempts or by some software package like Nook Manager), on the other hand, would theoretically correct something that happened recently which corrupted the system and is preventing it from behaving properly.
2. I should have asked this at the beginning but I didn't. Are you by any chance outside the U.S.? If so, is it possible you have a device with non-U.S. firmware? I actually don't know if the 1.2.2 firmware update can be applied successfully to a non-U.S. device. The procedure I would expect to work would be to flash U.S. firmware first, then do the update and then try to register the device. If that is your situation, here is a link to the site where you can get information about flashing U.S. firmware: https://sites.google.com/site/xcdguides/nook/nookregion
3. Skipping OOBE is one approach but unless you plan to remove all the B&N system (including the Reader), you're going to be stuck with a hobbled device with shortened battery life.
4. Have you tried calling B&N support? Sometimes devices are "blacklisted", although it seems like yours would never have had the chance. If the device is blacklisted on their servers, no amount of fiddling on your part is going to fix anything.
Click to expand...
Click to collapse
For changing the region for Nook Simple Touch with Glowlight (https://sites.google.com/site/xcdguides/nook/nookregion), but whether the same is applicable for Nook Glowlight (2013)? Or there must be another application?
miteff71 said:
For changing the region for NSTG...
Click to expand...
Click to collapse
No, that stuff is a whole system image for the NST.
It has nothing to do with the Glowlights.
I'm sure that there are localizations for language (which is a bunch of text) and that "region" is something smaller.
How is "region" adversely affecting you, be specific.
Does it say when you try to register, "You live in the Purple Zone, you can't do that!".
If you tell me the exact sympton I can figure out where to defeat it.
Renate NST said:
No, that stuff is a whole system image for the NST.
It has nothing to do with the Glowlights.
I'm sure that there are localizations for language (which is a bunch of text) and that "region" is something smaller.
How is "region" adversely affecting you, be specific.
Does it say when you try to register, "You live in the Purple Zone, you can't do that!".
If you tell me the exact sympton I can figure out where to defeat it.
Click to expand...
Click to collapse
The problem is that by skipping the registration, there is a window in the home news screen that is constantly looking for a connection to the server to view the news, but apparently looking for it on an UK server, and can not connect, so the battery drops more. faster than usual.
As can be seen from the time settings, only European time zones can be selected.
Obviously you need to change the location to register and not draw much from the battery.
miteff71 said:
The problem is that by skipping the registration, there is a window in the home news screen that is constantly looking for a connection to the server to view the news, but apparently looking for it on an UK server, and can not connect, so the battery drops more. faster than usual.
As can be seen from the time settings, only European time zones can be selected.
Obviously you need to change the location to register and not draw much from the battery.
Click to expand...
Click to collapse
OK, so you've not been very precise. What exactly is 6" NGL? A model number would be really helpful so people would know what you are talking about. My assumption (among many) was that you were dealing with an old Nook Touch with Glowlight. If not, then nothing I have said applies.
nmyshkin said:
OK, so you've not been very precise. What exactly is 6" NGL? A model number would be really helpful so people would know what you are talking about. My assumption (among many) was that you were dealing with an old Nook Touch with Glowlight. If not, then nothing I have said applies.
Click to expand...
Click to collapse
I apologize for the cuts. It's about Nook Glowlight 6" white (2013) model BNRV500, not Nook Touch with Glowlight.
miteff71 said:
BNRV500
Click to expand...
Click to collapse
Oh, that's one of the models that I don't have.
It falls on the continental divide of the OMAP 3621 (NTS-like), not the side of the iMX6SL (modern Glows).
You said you downloaded the new firmware.
Which version, do you know the URL?
Renate NST said:
Oh, that's one of the models that I don't have.
It falls on the continental divide of the OMAP 3621 (NTS-like), not the side of the iMX6SL (modern Glows).
You said you downloaded the new firmware.
Which version, do you know the URL?
Click to expand...
Click to collapse
I have downloaded the new firmware v.1.3.2, which is on the B&N website -
https://help.barnesandnoble.com/app/answers/detail/a_id/4212/related/1
https://su.barnesandnoble.com/nook/...13520727ee73c620452b495/nook_1_3_2_update.zip
I have another device from the same model BNRV500, which has US regional settings, it is registered and works perfectly. The only difference is that when setting the time, you can select only US time zones, and the other only European time zones. Can the firmware with the settings be copied / extracted from the device with the US settings and transferred to the other? Probably needs to be rooted?
miteff71 said:
The only difference is that when setting the time, you can select only US time zones
Click to expand...
Click to collapse
Code:
# setprop persist.sys.timezone Asia/Vladivostok
Renate NST said:
Code:
# setprop persist.sys.timezone Asia/Vladivostok
Click to expand...
Click to collapse
Thank you for the answers.
The time zone differences are those seen in the settings, but there is probably a difference in the servers to which the device is trying to connect. I think this needs to change to be successful, but I don't know how.
This code provided by you, where should it be entered and how? I'm sorry, but I'm not a programmer. If it is done with any program, can I try, for example, Android studio? And should the device be rooted before that?
miteff71 said:
Where should it be entered and how?
Click to expand...
Click to collapse
That's the command line. You get there by using ADB. (There's lots of tutorials here on ADB.)
You need to be rooted. That's the #. Unrooted has a $.
I have a similar problem. My glowlight 3 won't register, I enter my credentials, and there is "working please wait" screen and nothing happens. The device is rooted, I installed Simple ink launcher and KoReader, everything works, except that yellow light which is so plesent at night.

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