Related
I'm corporate so I have to go through my Sprint rep (can't get one through a local store), ordered it a week ago today and still no word.
Same here.. but i got on the in-store list as well. My hope is that the wait is due to manufacturing changes and I get a device without all the shortcomings of the earlier devices.
DaveMW said:
Same here.. but i got on the in-store list as well. My hope is that the wait is due to manufacturing changes and I get a device without all the shortcomings of the earlier devices.
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Click to collapse
im thinking the same thing, they are probably redoing something along the manufacturing line
I'm waiting for it to be in stock so I can get a replacement evo because of the back light leaking issue I call n it's out of stock every time they said as soon as it goes in stock I can get a replace ment no questions asked
Yeah, but in the meantime they should be knocking out some with the old config (the changes aren't that critical) !!!!! If they wait any longer, the moto x, iphone 4, etc are going to kill their sales numbers. Time is money... hurry up HTC and Sprint!!!!!!
bkfitz said:
I'm corporate so I have to go through my Sprint rep (can't get one through a local store), ordered it a week ago today and still no word.
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Click to collapse
Are you sure you can't get one from the store? Cause I'm on a corporate account also and I walked into a Sprint store on the 4th and walked out with one
A hot product is out of stock! More news at 11!
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Sent from my HTC EVO 4G using Tapatalk Pro.
I was on a waiting list at one of the Sprint retail kisoks in one of our malls for an Evo for my dad and I was going to bring him and my mom to my family plan. I called a week and a half ago and got on the list and then I called saturday (8 days later) and they said they'd call me back later that day, I waited 3 hours and they said they were still seeing if they could work something out. I took my parents out to lunch and they place they picked was over near the mall so I decided we should stop by after lunch and see where I was on the list and figure things out. We stopped by and I asked where I was on the list and I was still on the second page. I then said "We are here, you can either call 20 people back on the list today and maybe get one, or you could sell me one right now while we're here. He considered it a second and then said "Ok, I can do that". My mom had though about getting one as well and after she heard him say that she chimed in with "get one for me too". And he did and we walked out 30 min later all set. Just have to realize that they are there to sell phones, so if you find the right guys and show them cash they're much more motivated.
I agree with you man. I ordered from http://shopamerica.htc.com/homebrands/index.htm because on their website, it said they were in stock, so I placed the order that day (FRIDAY), WAS APPROVED NEXT DAY, AND SAID IT WAS READY TO SHIP. It showed my estimated delivery date. Said it would be shipped out Tues (tomorrow) and would arrive Weds since I chose overnight.
I check the status of my order today and to my surprise there is a new tab that says BACK ORDERED. I was pissed off! I called up customer care immediately asking why did they say it was in stock on their website, then all of a sudden today, it says its on back order. The rep told me that "THEY MUST'VE FORGOT TO REMOVE IT FROM THEIR SYSTEM." I'm like wtf kinda bull**** is that? I didn't get any notification, no phone call, no email. I had to find out by checking online. Very unprofessional.
I asked her when I would receive my phone and she told me they would be getting them in stock on Friday the 25th. So I said fine and hung up. Called back up a couple hours later because I initially forgot to ask when I would ACTUALLY RECEIVE IT. Gave the person my info and he then tells me that I wont receive my phone until JULY 1ST. You can only imagine how much more pissed off I was. I told him what the previous rep told me, then he said the earliest you are going to receive your phone is July 1st. I asked him about cancelling my order and he told me it would take 3-5 business days. Then I told him, you can automatically debit my account the day I make purchase, but it would take almost a full week to get refunded? Told him i'd think about cancellign and i'd call him when i've reached a decision.
How can one rep tell me one date, then another rep give me another? That is so rediculous. If I DO NOT receive my phone by the 1st, i'm definately cancelling my order and sticking with T-Mobile. This is rediculous...
yes, but there's a caveat...
Calkulin said:
Are you sure you can't get one from the store? Cause I'm on a corporate account also and I walked into a Sprint store on the 4th and walked out with one
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Click to collapse
On a corporate/business/enterprise account, you can definitely walk into a Sprint store and walk out with anything in there, as long as you are a POC on the account.
HOWEVER...
There's a catch: most sprint stores are privately owned, so any hardware in there has been purchased by the owner from Sprint. Result: the discounts you can get through your rep are unavailable to you in the store, so your account gets charged whatever the store charges, as opposed to the discounted rates for hardware through your rep.
Lolz i picked mine up on the 8th the day i decided i wanted one and sold my iphone. call around to every little place that has them, they might just have 1 more just for you
bkfitz said:
I'm corporate so I have to go through my Sprint rep (can't get one through a local store), ordered it a week ago today and still no word.
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Click to collapse
my corp store has them hell so do the 2 local walmarts lol
Sigh...this waiting game is worse than Christmas Eve. I've been on the waiting list with my Sprint store for almost 2 weeks.
Anyone have any inside knowledge as to when the conveyor belt with new Evo's will start moving again?
Mast3rpyr0 said:
Lolz i picked mine up on the 8th the day i decided i wanted one and sold my iphone. call around to every little place that has them, they might just have 1 more just for you
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Click to collapse
I did the same thing.
Now that I'm trying to get it exchanged/replaced I called around and found that every Sprint store is sold out but the first 'Mobile Best Buy' (it's a cart in the mall, lolololol) I got a number for, had over ten in stock. Too bad they're still broken so there isn't a point going through the trouble of exchanging it yet.
Mast3rpyr0 said:
Lolz i picked mine up on the 8th the day i decided i wanted one and sold my iphone. call around to every little place that has them, they might just have 1 more just for you
Click to expand...
Click to collapse
Actually the Best Buy near me had 4 of them. There are only 2 problems with that:
1) I am buying at full retail price and Best Buy's cost is $499 and they will not price match for non-activated prices.
2) If HTC stopped production to fix some issues then it makes good sense to wait until production starts back up again.
The problem is that I am really impatient!
3 of ours are from spint.com, but sprint 1800 said that I had to wait until sprint.com got more in before I could exchange them, which they haven't gotten any in recently.
They need to hurry up, because at this rate the samsung galaxy s pro is going to be out.
Caught between MIR deadline and 30-day return?
My employer has a sweet deal on the Evo - so I ordered through them on 6/26 - even though it involves the dreaded mail-in rebate. Of course, I'm on backorder. I noticed though, that the MIR form insists that the receipt must show it was purchased by July 10 to be eligible for the MIR. I suspect this is also the date when the 30-day return clock begins. What if the delays are long, and it goes past that date? Does my cost go up $100 due to the problems with their supply chain? If it goes by the date ordered - then is my 30-day return period reduced to nothing?
I'm betting all the new Evos will ship with the new OTA update that breaks root. HTC's big **** you to the community for trying to fix their problems.
EtherealRemnant said:
I'm betting all the new Evos will ship with the new OTA update that breaks root. HTC's big **** you to the community for trying to fix their problems.
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Click to collapse
What update hasn't broken root? And what update hasn't been hacked again by XDA? This is sort of expected right?
ramiss said:
What update hasn't broken root? And what update hasn't been hacked again by XDA? This is sort of expected right?
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Click to collapse
The .6 update didn't break root.
And there have been plenty of updates on other devices that haven't been cracked. Go look at the Hero forum...
Ok.. I am thinking, before placing my order again for the umpteenth time at Dell, since I am coming all the way to the States to get it anyway, does anyone have any info on when/if they'll actually BE at a T-Mobile store? has anyone asked? since they'll have the damn T-Mobile logo on them aaaaanyway...
Christ Dell, you fricking suck.
I'm 99% sure you can only get them from a Microsoft store or Dell. Plus some online retailers like Expansys in the future.
fathamburger said:
Ok.. I am thinking, before placing my order again for the umpteenth time at Dell, since I am coming all the way to the States to get it anyway, does anyone have any info on when/if they'll actually BE at a T-Mobile store? has anyone asked? since they'll have the damn T-Mobile logo on them aaaaanyway...
Christ Dell, you fricking suck.
Click to expand...
Click to collapse
Probably not going to be in T-Mobile stores. They don't suck , you have an unusual request. My company won't ship out of country or to forwarding services either.
It's not even a forwarding issue anymore. I am even agreeing to physically come to the States to take delivery/sign for it with US details for everything and they are rejecting the order. Having to wait to actually talk to staff on Monday, but right now I think I may have no choice but to get a Focus if Monday is a snafu.
Anyway I think at this point all their dates are BS, i would be highly surprised if they actually do ship anything out on the 13th-14th
fathamburger said:
It's not even a forwarding issue anymore. I am even agreeing to physically come to the States to take delivery/sign for it with US details for everything and they are rejecting the order. Having to wait to actually talk to staff on Monday, but right now I think I may have no choice but to get a Focus if Monday is a snafu.
Anyway I think at this point all their dates are BS, i would be highly surprised if they actually do ship anything out on the 13th-14th
Click to expand...
Click to collapse
Haha, well if you like this phone so much that you are agreeing to come to the states to get it then I think they should just give you one for free for being a hell of a customer. Hopefully they get everything out on time I took off of work a couple hours early in anticipation.
T-Mobile are the ones who decide what's carried in their stores, not Dell. Dell had no problems supplying it to MS stores so it would appear you are angry at the wrong company. Better to wait till stock is abundant, fly to a city with an MS store so you can physically get the device and purchase it from them.
LOL it's actually not that big of a deal, it's $30-100 bus ride for me depending on how far I go to do it. I figured the customs + fedex would be at least that much and this way I'd eliminate time and uncertainty but yeah, Dell seems to be terminating at extreme and unusual prejudice and if they don't want a sale they don't want a sale. Just don't blame mexicans or whoever for the faltering economy when you leave money on the table like this.
This wont help this thread but I actually went into a T-mobile store yesterday and was asking the rep a few questions about their network. Those reps in the store cant wait for me to get my DVP so they can play with with it when i come in to activate my service. I had several reps tell me that the phone looks awesome, and this is oming from Android users
O-k so I went to pay my bill today @ a REAL Sprint Store and asked one of the workers to explain this new SP Gold/Silver tier stuff. He looked up my acct. and saw I was due for an upgrade Jun 1 2011(mind you I jumped ship to Sprint launch day of EvO4G). So I asked him if that's gone bc of this new policy. He said, no, that I still will get my $150 off my next phone starting June 1st. He said that whoever already has an upgrade on their acct. whether that be $75 or $150 will still be honored for their upgrade. He said to change that would be unethical and would cause an uproar with customers. He then told me that once I use that upgrade, then I have to wait 16/22 months respectively, before I'm eligible for another upgrade.
Hopefully this clears up some things for people who have been freaking out over this.
Lol here we go again!
This saved me from looking thru anything for an answer thanks dude.
funny a lady from sprint that i have been talking to since my data troubles have started told me the only line on the contracts that would be affected would be the PRIMARY . all other upgrades stay and are safe . and that i would have lost it on April 1st
/shrug who is telling the truth .
i burnt my upgrade for my daughters shift in fact i was told i did the smart thing buy burning my upgrade ( im the primary ) or i would have lost it
It makes sense. Say you look @ your acct right now and it says I dunno...May 3rd you're entitled to $150 off your next phone. Imagine if that magically disappeared and a big F*** YOU was now on your acct in place. People would flip out!! The guy told me they just had started training specifically to answer these questions for SP customers. I guess we will see
vWvSTATICvWv said:
It makes sense. Say you look @ your acct right now and it says I dunno...May 3rd you're entitled to $150 off your next phone. Imagine if that magically disappeared and a big F*** YOU was now on your acct in place. People would flip out!! The guy told me they just had started training specifically to answer these questions for SP customers. I guess we will see
Click to expand...
Click to collapse
I can tell you that your upgrade will not be there April 1st.
Just giving you a realistic expectation.
vWvSTATICvWv said:
It makes sense. Say you look @ your acct right now and it says I dunno...May 3rd you're entitled to $150 off your next phone. Imagine if that magically disappeared and a big F*** YOU was now on your acct in place. People would flip out!! The guy told me they just had started training specifically to answer these questions for SP customers. I guess we will see
Click to expand...
Click to collapse
That's what the letters they mailed out weeks in advance were for.
Sent from my PC36100 using Tapatalk
I just emailed them. I guess I'll find out more about this tomorrow. If they say what this guy was telling me then you best believe I'm saving that email *evil grin* lol
Just text upgrade to 1311 and you should find out the date and what you qualify for.
vWvSTATICvWv said:
O-k so I went to pay my bill today @ a REAL Sprint Store and asked one of the workers to explain this new SP Gold/Silver tier stuff. He looked up my acct. and saw I was due for an upgrade Jun 1 2011(mind you I jumped ship to Sprint launch day of EvO4G). So I asked him if that's gone bc of this new policy. He said, no, that I still will get my $150 off my next phone starting June 1st. He said that whoever already has an upgrade on their acct. whether that be $75 or $150 will still be honored for their upgrade. He said to change that would be unethical and would cause an uproar with customers. He then told me that once I use that upgrade, then I have to wait 16/22 months respectively, before I'm eligible for another upgrade.
Hopefully this clears up some things for people who have been freaking out over this.
Click to expand...
Click to collapse
Aren't sprint reps known for spewing BS? Don't u guys ever learn not to listen to sprint reps????
Yea hate to say it, but he lied to you (or he's just stupid). Either way, you arent getting your upgrade after april 1st.
But then again, if you really want to try, go back to that store, have that guy print out a sheet of paper, or write on paper, that says you WILL get your upgrade on that date, and have him SIGN IT. That way you will have SOME leverage come June. It may not work, but its worth a shot.
im0rtalz said:
Just text upgrade to 1311 and you should find out the date and what you qualify for.
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Click to collapse
i just did that and no dates were given except i am available for the upgrades. does this mean i can wait until the 3d release?
They gave you 2-3 months notice they are taking it away. DUR DUR DUR.
well there is a loop hole. You can change your phone plan from the $69.99 to the next one up and keep that for the 3-6 months or whatever it is and you will be changed to gold. So basically, a couple months before you know you are due for your 1 year, switch your account and then reap the benefits of getting a new phone. Once you get that new phone, switch back to your original plan...eh...eh...
Anyone else think that will work?
shagav said:
well there is a loop hole. You can change your phone plan from the $69.99 to the next one up and keep that for the 3-6 months or whatever it is and you will be changed to gold. So basically, a couple months before you know you are due for your 1 year, switch your account and then reap the benefits of getting a new phone. Once you get that new phone, switch back to your original plan...eh...eh...
Anyone else think that will work?
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Click to collapse
Yes, this will work. This is actually what a couple of Sprint customer service employees suggested I do. I've already upgraded my plan to the ED 3000. Now I just have to wait 90 days and hope I can get the phone through wirefly and downgrade to the 1500 at the same time (anyone know if I can do this). I know wirefly has something about not changing your plan for 6 months after getting the phone. If I can't do that, I'll probably just buy it through Sprint; wirefly's additional ETF scares me. Haha.
loop hole.. sounds interesting...
but i am sure sprint would have thought of that...
and they will say.. you have to have the plan active at the qualifing rate for a yr to count!
but.. you can try it.. and let us know...
Dan330 said:
loop hole.. sounds interesting...
but i am sure sprint would have thought of that...
and they will say.. you have to have the plan active at the qualifing rate for a yr to count!
but.. you can try it.. and let us know...
Click to expand...
Click to collapse
It only has to be active for 90 days, according to Sprint's website.
Dan330 said:
loop hole.. sounds interesting...
but i am sure sprint would have thought of that...
and they will say.. you have to have the plan active at the qualifing rate for a yr to count!
but.. you can try it.. and let us know...
Click to expand...
Click to collapse
Only 3 months, that's all.
shagav said:
well there is a loop hole. You can change your phone plan from the $69.99 to the next one up and keep that for the 3-6 months or whatever it is and you will be changed to gold. So basically, a couple months before you know you are due for your 1 year, switch your account and then reap the benefits of getting a new phone. Once you get that new phone, switch back to your original plan...eh...eh...
Anyone else think that will work?
Click to expand...
Click to collapse
IT will Work!
Here's the low down...
I called on the 21st asking if my upgrade will change once april comes by...the stupid lady said no....after much research i found out that my upgrade will be indeed gone....
I called again on the 23rd...and talk to another lady and she said that i will lose upgrade...I demanded that i was promised an upgrade therefore i should get it...then i got transferred to a lead specialist...She wasn't very nice i was arguing on the phone that its unethical for youn guys to promise me something and turn arround and say sorry you can't have this...
She said she would issue a corrective action to her employee that told me i can keep my upgrade...I told her thats only benifiting Sprint becuase a corrective doesn't help me get my upgrade...
I got transfered to account services...explained the whole thing again. and then i got transferred to this supervisor guy...
He asked where i worked, i said target...he said ok. if we put you on the 89.99 plan and take twenty % off you'll only be paying 3 dollars more than you would be now, and come july 1st (the day i was supposed to get my upgrade) I can get my EVO 3D and than downgrade to the 69.99 plan and still keep my 20% off...So yes it will work
Cliff notes: yes you can switch to 89.99 plan and wait 3 months then you can get your phone and go back to 69.99.
BUT YOU HAVE TO DO THIS BEFORE APRIL 1st. Act fast...there's less than 3 days left for this deal...
Yeah this suck I got my wife and epic today to waste the upgrade and depends on EVO getting official gingerbread or no I will buy gull price the EVO 3D or get the ipad 2
Sent from my PC36100 using Tapatalk
I went in today to get my girlfriend a Nexus S since it's free on contract today for my girlfriend. The girl that helped me had an ass worthy of a human sacrifice.
Her other assosiate stated that they had one more left but it came preinstalled with an Invisishield and that is have to pay additional for it. I told her I wasn't interested and then asked her why they would open a new phone and tamper with it without the customers consent. I would have let their little commission scam slide if the protector was put on properly. The shield looked like a righty broke his arm and and put the screen protector on with his left. It had more bubbles than an ice cold Coke.
I declined and they ripped the.protector off and threw it out. I thought it was pretty funny and wondered if any of you guys ran into that. I'm going to check the phone when I get home to make sure I don't have any water damage.
Sent from my PC36100 using XDA App
I got mine at bb and the lady was super nice, didn't even ask twice about a case
Sent from my Nexus S 4G using XDA App
Got mine online. Can't stand most bb associates.
Sent from my HTC Vision using XDA Premium App
Got mine at bb today also, the lady was great and a joy to buy from.
Sent from my Nexus S using XDA Premium App
I had to drive an hour and a half to get my wife's new upgrade as the local Best Buy stores in my area do not carry T-Mobile. So it was off to Raleigh. But the Best Buy Phone store was very nice and so were the sale associates. I think it was a great deal.
Picked up my freebee today from BB, would you believe, it took 3 1/2 hours !!!!
Everything was going wrong at the store .. problems activating, problems with my account, continuous calls to AT&T & BB Corporate .. it was basically a nightmare.
To top it all off, in the process or trying to activate the damn phone, they completely rubbed my wife's phone off AT&T's system !!! Wife has iPhone 4 that was now dead in the water. Call my wife's phone, nothing, states # disconnected !!! Another 1 hour on the phone with AT&T Business Enterprise trying to get wifes # back & iPhone re-activated.
I sent the BB Store Manager (who I know personally) & Corporate BB Mobile a nasty a$$ email explaining the complete ordeal there at his store and my issues afterwards of what his BB employees did to my AT&T account.
Let's see what response I get from that.
Sent from my Inspire 4G using XDA Premium App
I went today to take charge while my dad and brother got them. My dad's has the new version of the market, but my brother's has the old version. Anyone know why that would be the case? Could my dad's just have been newer product?
Some people suck. Thats why I do most of my shopping online haha
LordGeek said:
Picked up my freebee today from BB, would you believe, it took 3 1/2 hours !!!!
Everything was going wrong at the store .. problems activating, problems with my account, continuous calls to AT&T & BB Corporate .. it was basically a nightmare.
To top it all off, in the process or trying to activate the damn phone, they completely rubbed my wife's phone off AT&T's system !!! Wife has iPhone 4 that was now dead in the water. Call my wife's phone, nothing, states # disconnected !!! Another 1 hour on the phone with AT&T Business Enterprise trying to get wifes # back & iPhone re-activated.
I sent the BB Store Manager (who I know personally) & Corporate BB Mobile a nasty a$$ email explaining the complete ordeal there at his store and my issues afterwards of what his BB employees did to my AT&T account.
Let's see what response I get from that.
Sent from my Inspire 4G using XDA Premium App
Click to expand...
Click to collapse
That sounds like a nightmare. Where in Ohio?
Had mine within 20 mins!
Sent from my Nexus S using XDA Premium App
Androidude said:
I went today to take charge while my dad and brother got them. My dad's has the new version of the market, but my brother's has the old version. Anyone know why that would be the case? Could my dad's just have been newer product?
Click to expand...
Click to collapse
No. The market update is totally random. If you had him do a few factory resets it'll get pushed to his device. Say 3 out of 7 resets results in the market update.
tekkitan said:
That sounds like a nightmare. Where in Ohio?
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Click to collapse
North Olmsted BB @ the Great Northern Mall (strip).
Sent from my Inspire 4G using XDA Premium App
I got mine on Saturday and walked in today to get my money back. now running CM7 build 150 with native tether on the road with my SGT. Priceless.
Sent from my GT-P7510 using XDA Premium App
ElCamino said:
I got mine on Saturday and walked in today to get my money back. now running CM7 build 150 with native tether on the road with my SGT. Priceless.
Click to expand...
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How are the recent CM7 nightlies running on the Nexus S(no 4G)? I've got to root my dad's so he can have tethering. I have an Inspire so I don't keep up around here.
Picked one up today without issue. Although I may be returning this. Not sure its a good replacement for the EVO.
l0gix said:
Picked one up today without issue. Although I may be returning this. Not sure its a good replacement for the EVO.
Click to expand...
Click to collapse
same here, was not aware that the signal problem would be that bad for me, it is.
although service hasn't cut or anything, i do not like seeing no bars, and only a 3g icon, at all. I loved the feel of my original Nexus however, and wanted that back, on top of that, I just need a 2nd phone to do code **** on.
my day? 12 hours worth of trying to get my Nexus S.
9am: post on XDA
10am: go to store, see what the deal is, BB site told me i was eligible for a partial upgrade
10:30: deuche at BB looks my stuff up, tells me since im at partial upgrade it would only be 75$ off the 549 price. I laughed.
10:40: I explain that my friend bought his evo the day after i did, we both left tmobile for sprint, few days after EVO3d release, my buddy and I go into sprint store to pay whatever for a 3d. They give him a 3D for 199.99, no plan change, no plan upgrade, no premier gold membership. no issues.
dude insist that he did not, and that im lie'ing, and know nothing of what i was talking about, because that defitnally would not of happened that way, and if anything, I can buy an Evo3D for 4something with my partial discount
i tell this guy ima bout to f**king kill him for telling me i dont know what im talking about, i was WITH HIM. turn around and leave.
11: call sprint. get transferred 3 times to handle why my buddy got that scenario, yet im not eligible.
Lady was so nice, sounded young, sweet, and most importantly, smart-understanding-and well informed. Tells me she can "buy up" upgrade my plan, and start fresh witha new 2 year contract, and that i would be eligible for any phone at new 2 year price, my plan was upgraded by i think $10, but could have been $20. I also get a discount for being a "UPS employee" * so i dont care to pay a small difference.
12: She tells me "IT WILL TAKE UP TO 2 HOURS TO TAKE PLACE" she makes it VERY clear, keep texting 1311 with "upgrade" for the next 2 hours, when it goes through, Ill know. She'll also have an email sent to confirm it processes.
3pm: still nothing, have to leave for IT work, keep texting upgrade
4:30pm: tech work done, keep texting upgrade
-im a patient person, friendly, do excellent customer support, I understand hostile people, so i am not one of them, with 3rd party customer support-
5: I call sprint. 3 people later, 2 of languages I can not understand english from 60year smoking veterans cough. 3rd lady is of your typical "Tyqueisha" attitude for her type of name, you know what im saying.
She tells me "day shouldn't have told u 2 hours, it will take up to 48 hours", but she "just axed her managa and she says im in a waiting list to get it done so just sit tyte it'll come threw for'ch'u"
5:30: off phone with sprint, pissed. start calling best buys around my area to locate if they even have any
6:30: many 10-25 minute waiting on hold before talking to anyone, i try calling further away stores, but ask them to look up specifics.
- I used to work at best buy, geek squad, 2 years. I know when they look up stuff on "RSS" that usually its off by about 2 hours, so a quick way to tell someone to piss off, is to tell them another store that RSS says is in stock, to get off the phone quickly, and to again, piss off caller X -
7:20: I think I locate one, about 30 minutes away, compared to the 7 minutes away.
7:40: I call my 7 minute away store, and have been on hold for 20 minutes, finally get someone - I ask them to check RSS - knowing - "no apparently were out"
7:45: Still texting upgrade - Nothing yet
7:50: Try calling store that i think the Nexus S is at, get on hold. Wait 5 min, hang up, ill assume its there.
7:55: call sprint. get transferred up 3 people - dude is so sorry, guarantee that it will be on in 30 minutes, hes walking to his supervisor to pass it on right now, no more problems, no call backs, 100% positive, 30 minutes.
8:10: I figure, hell, I know RSS is always wrong, ill drive to my 7 minute store, make an employee call direct to other stores, find me, ill drive fast to taht store, real, real fast.
8:17: in best buy, huge, huge line. wait in it for about 5 minutes, go seek a manager, because if im gonna wait there, I want to know its there, if it is, ill wait.
8:25: im still waiting for floor manager to come back, lemme know whats up, i walk over to mobile area, he's passing out 'store tickets' to help assign inventory to people waiting.
i walk up to him like "dude, you better say your about to walk one of those last 2 in your hands for me back there"
he stutters.. tells me he was, but stuttered because he wsent sure if it was me walking up to him, from the area i was in. I laugh, say sure, take the ticket.
8:30:8:35ish - text upgrade - nothing! nothing! there about 12 people in line in front of me, I apoligize to the few people around me, for what was about to happen.
--
i call sprint. i inform them to read the notes, they've been keeping track, and that i am waiting in line, as today, as they know, is the only day of the deal, the notes show i was promised 2 hours, then promised 30 minutes, 8 hours ago. I tell them if i get to the front of the line, and they don't have an solution for me, that it would turn into my last phone call with sprint, and the end of my sprint developer account as well, oh BTW, this is also 4 people up, from my initial person i spoke with when i called.
thats not all i said, but thats the just of it, i had the attention of every person in line the whole time, demonstrating exactly what a very smart real-mean-asshole-jerk, actually is, in person.
--
8:50pm: Whoever, at Sprint was, tells me 5 minutes, ten TOPS. ill have a text, and it will be activated. he is with his supervisor, and are going to do it, as soon as im off the phone.
5 minutes later, only 3 people moved out of the line, i keep texting upgrade.
5 minutes later - it happens. it actually takes the ten minutes, that prick.
by this time, best buy closed.
I walk out , with my nexus S , at 9:50, 2nd to last customer out of the store.
my outcome:
nexus S reception sucks compared to EVO, atleast in comparison to visually seeing bars on screen.
2 of the employee's bought my weed icon apps.
Sweet, I get a new phone to test stuff on, and make $1.40 from selling apps in person, lost 12 hours of my life.
worth it? you tell me.
sprint, this isn't over.
im sorry for anyone that reads all of that, but that is really how it went down, and i hope someone at sprint may some day see it, and just say "damn, sucks for you dude!" and laugh all the way to the bank.
docsparks said:
same here, was not aware that the signal problem would be that bad for me, it is.
although service hasn't cut or anything, i do not like seeing no bars, and only a 3g icon, at all. I loved the feel of my original Nexus however, and wanted that back, on top of that, I just need a 2nd phone to do code **** on.
my day? 12 hours worth of trying to get my Nexus S.
9am: post on XDA
10am: go to store, see what the deal is, BB site told me i was eligible for a partial upgrade
10:30: deuche at BB looks my stuff up, tells me since im at partial upgrade it would only be 75$ off the 549 price. I laughed.
10:40: I explain that my friend bought his evo the day after i did, we both left tmobile for sprint, few days after EVO3d release, my buddy and I go into sprint store to pay whatever for a 3d. They give him a 3D for 199.99, no plan change, no plan upgrade, no premier gold membership. no issues.
dude insist that he did not, and that im lie'ing, and know nothing of what i was talking about, because that defitnally would not of happened that way, and if anything, I can buy an Evo3D for 4something with my partial discount
i tell this guy ima bout to f**king kill him for telling me i dont know what im talking about, i was WITH HIM. turn around and leave.
11: call sprint. get transferred 3 times to handle why my buddy got that scenario, yet im not eligible.
Lady was so nice, sounded young, sweet, and most importantly, smart-understanding-and well informed. Tells me she can "buy up" upgrade my plan, and start fresh witha new 2 year contract, and that i would be eligible for any phone at new 2 year price, my plan was upgraded by i think $10, but could have been $20. I also get a discount for being a "UPS employee" * so i dont care to pay a small difference.
12: She tells me "IT WILL TAKE UP TO 2 HOURS TO TAKE PLACE" she makes it VERY clear, keep texting 1311 with "upgrade" for the next 2 hours, when it goes through, Ill know. She'll also have an email sent to confirm it processes.
3pm: still nothing, have to leave for IT work, keep texting upgrade
4:30pm: tech work done, keep texting upgrade
-im a patient person, friendly, do excellent customer support, I understand hostile people, so i am not one of them, with 3rd party customer support-
5: I call sprint. 3 people later, 2 of languages I can not understand english from 60year smoking veterans cough. 3rd lady is of your typical "Tyqueisha" attitude for her type of name, you know what im saying.
She tells me "day shouldn't have told u 2 hours, it will take up to 48 hours", but she "just axed her managa and she says im in a waiting list to get it done so just sit tyte it'll come threw for'ch'u"
5:30: off phone with sprint, pissed. start calling best buys around my area to locate if they even have any
6:30: many 10-25 minute waiting on hold before talking to anyone, i try calling further away stores, but ask them to look up specifics.
- I used to work at best buy, geek squad, 2 years. I know when they look up stuff on "RSS" that usually its off by about 2 hours, so a quick way to tell someone to piss off, is to tell them another store that RSS says is in stock, to get off the phone quickly, and to again, piss off caller X -
7:20: I think I locate one, about 30 minutes away, compared to the 7 minutes away.
7:40: I call my 7 minute away store, and have been on hold for 20 minutes, finally get someone - I ask them to check RSS - knowing - "no apparently were out"
7:45: Still texting upgrade - Nothing yet
7:50: Try calling store that i think the Nexus S is at, get on hold. Wait 5 min, hang up, ill assume its there.
7:55: call sprint. get transferred up 3 people - dude is so sorry, guarantee that it will be on in 30 minutes, hes walking to his supervisor to pass it on right now, no more problems, no call backs, 100% positive, 30 minutes.
8:10: I figure, hell, I know RSS is always wrong, ill drive to my 7 minute store, make an employee call direct to other stores, find me, ill drive fast to taht store, real, real fast.
8:17: in best buy, huge, huge line. wait in it for about 5 minutes, go seek a manager, because if im gonna wait there, I want to know its there, if it is, ill wait.
8:25: im still waiting for floor manager to come back, lemme know whats up, i walk over to mobile area, he's passing out 'store tickets' to help assign inventory to people waiting.
i walk up to him like "dude, you better say your about to walk one of those last 2 in your hands for me back there"
he stutters.. tells me he was, but stuttered because he wsent sure if it was me walking up to him, from the area i was in. I laugh, say sure, take the ticket.
8:30:8:35ish - text upgrade - nothing! nothing! there about 12 people in line in front of me, I apoligize to the few people around me, for what was about to happen.
--
i call sprint. i inform them to read the notes, they've been keeping track, and that i am waiting in line, as today, as they know, is the only day of the deal, the notes show i was promised 2 hours, then promised 30 minutes, 8 hours ago. I tell them if i get to the front of the line, and they don't have an solution for me, that it would turn into my last phone call with sprint, and the end of my sprint developer account as well, oh BTW, this is also 4 people up, from my initial person i spoke with when i called.
thats not all i said, but thats the just of it, i had the attention of every person in line the whole time, demonstrating exactly what a very smart real-mean-asshole-jerk, actually is, in person.
--
8:50pm: Whoever, at Sprint was, tells me 5 minutes, ten TOPS. ill have a text, and it will be activated. he is with his supervisor, and are going to do it, as soon as im off the phone.
5 minutes later, only 3 people moved out of the line, i keep texting upgrade.
5 minutes later - it happens. it actually takes the ten minutes, that prick.
by this time, best buy closed.
I walk out , with my nexus S , at 9:50, 2nd to last customer out of the store.
my outcome:
nexus S reception sucks compared to EVO, atleast in comparison to visually seeing bars on screen.
2 of the employee's bought my weed icon apps.
Sweet, I get a new phone to test stuff on, and make $1.40 from selling apps in person, lost 12 hours of my life.
worth it? you tell me.
sprint, this isn't over.
im sorry for anyone that reads all of that, but that is really how it went down, and i hope someone at sprint may some day see it, and just say "damn, sucks for you dude!" and laugh all the way to the bank.
Click to expand...
Click to collapse
You're lucky it was done same day. Turn around time on buyups are 24-48 hours as it's a backend team that does them in the order they are received. Couple hundred resets a day that must be verified for accuracy and that qualifications are met, 10 backend members doing them and the other thousand things they have to do as well. Sucks for the hassle though.
Sent from my Nexus S 4G using XDA Premium App
really, im not even dogging anyone in that entire process. i LOVED sprint, until today. hell I even still love best buy.
I just wanted to really show my die-hard androidneedyness
and how much being mis-lead, can ruin someones day.
i am grateful though, please dont mistake that from my bad spelling while rushing. and for the love of god please edit to not quote that entire thing, as some peoples data connection would hate this page.
I got one for my wife. No issues, they had 3 left. Cost me nothing, cant beat that.
I hate talking to ghetto people at Sprint. It pissed me off more than the reps that don't speak English and get mad at you because you can't understand a word they say.
I'm half black and I.hate when I call they try and get "street" with me like I'm a homeboy from the corner. It's an uncomfortable feeling.
Sent from my PC36100 using XDA App
I just had the worst experience with www.wirefly.com. Here's the email I sent to them and I still haven't received a response.
To Whom It May Concern:
Wirefly has totally screwed up my order. Here is the sequence of events that has occurred:
1) I went to your website to order an HTC EVO 4G LTE to upgrade my existing phone
2) When trying to check out, the address shown on the order had the city and state showing in New Jersey and I couldn’t change it
3) I called in and spoke to a sales rep and they proceeded to take my order over the phone. That order number was 305601984
4) During the review process of the order (and confirmed by the email I received during our phone call), I told the rep that she put in the wrong phone. I wanted an HTC EVO 4G LTE and they had listed an HTC EVO 4G Design. She said she would fix the order. I asked that she send me a new email reflecting the corrected phone. That email never arrived.
5) I tried calling back to customer service but your call-in process doesn’t allow anyone to talk to a person
6) I started a chat online and after explaining the situation, I was told to cancel the order and then order it all over again. I canceled the order.
7) When I tried to reorder, the price was $30 higher than when I first tried to order it; instead of $119.99, it was $149.99. I didn’t place the order.
8) I started a new chat and that person had a hard time understanding what was going on. She said she would have someone call me; I haven’t received that call yet.
9) This morning, I figured I would try calling in to place the order on the phone. I was told that my phone number, 214-684-6400, was not eligible for an upgrade. Obviously when you canceled the order, you didn’t back out the upgrade eligibility with Sprint.
At this point, I do not have an order for a phone and cannot order a new one because my phone line is tagged as ineligible for an upgrade. Wirefly has wasted about 4 hours of my time and I am just furious.
==================================
If your order goes through without a hitch, then no problem. But as soon as you have one single issue, forget it. There's no way to talk to a person on the phone and the people on chat just don't get it. There's just no way to escalate a problem and no way to resolve it.
after so many issues you still went back and tried to reorder again lol
The first time I was doing what they said to do - cancel the order and reorder it so I would get what I wanted. The second time I tried because I felt if I could get a clean order in I would be OK. Obviously not the case.
Last time I tried to order a phone from wirefly they royally screwed it up too. Only once though. after that I asked them to cancel, and I went and bought the phone from radio shack.
Sent from my SPH-D700 using XDA
Go to a Sprint store, tell them what happened, have them call Sprint and they'll fix the issue with the upgrade eligibility, happened to me at Best Buy in 09. Takes about 48 hours to fix.
Ragster said:
Go to a Sprint store, tell them what happened, have them call Sprint and they'll fix the issue with the upgrade eligibility, happened to me at Best Buy in 09. Takes about 48 hours to fix.
Click to expand...
Click to collapse
I did go to a Sprint store and they said there was nothing they could do. After about 5 hours of my time, I was able to get Wirefly to reinstate my upgrade eligibility. What a colossal waste of time.
brucejg said:
I did go to a Sprint store and they said there was nothing they could do. After about 5 hours of my time, I was able to get Wirefly to reinstate my upgrade eligibility. What a colossal waste of time.
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Click to collapse
Weird, I got mine fixed at two different sprint stores since best buy messed up every line. I understand your pain though, it was extremely annoying. Glad you got it fixed though!
Sent from my PC36100 using xda premium
it is the same price thorugh Amazon or Best Buy now since wirefly upped their price, why go with the no name people? Just go to a place that has actual customer service.
FYI you can change the zipcode in the order but you have to do it right at the very beginning. First thing I noticed when I went to the link, and changed it.
jeeplj8 said:
it is the same price thorugh Amazon or Best Buy now since wirefly upped their price, why go with the no name people? Just go to a place that has actual customer service.
Click to expand...
Click to collapse
Far from a no name, they have been around longer than amazon and probably best buy mobile.
kf2m said:
FYI you can change the zipcode in the order but you have to do it right at the very beginning. First thing I noticed when I went to the link, and changed it.
Click to expand...
Click to collapse
.. Hate to be that guy, but all your problems could have been avoided if you were a bit more careful/researched more at the beginning. Not trying to pin the blame on you, but dont bash Wirefly for it, esp if youre trying to take advantage of their discount
I had an issue with my preorder, which I placed last Wednesday. I started an online chat to cancel this past Saturday morning. It was cancelled that day, funds returned to my credit card on Sunday and my upgrade was immediately eligible for an upgrade again.
oOflyeyesOo said:
Far from a no name, they have been around longer than amazon and probably best buy mobile.
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Click to collapse
Amazon has been around since 1995 and Best Buy since the early 1980's (and originally as The Sound of Music since 1967). Wirefly has been around since 2003.
No, Amazon and Best Buy haven't been selling phones since they opened their doors, but they're still a better known namebrand/store to consumers, and probably started selling phones about the same time Wirefly started up.
Glad the OP got it sorted. Wirefly does normally get excellent reviews -- check them out on ResellerRatings.com