Database Users

Scratches on Athena body

Hello,
i want to change my Ameo in a new one because there are a lot of scratches on the front body. The reason is that the keyboard slipping on the surface of the body.
If any one have the same problem please Post it here because i want to show T- Mobile that this is a failure of construction.

Mine is exactly the same, I tried to take a picture, but it wasnt comming out very well, I was quite annoyed because I tried to keep it good. Does anybody know if this happens with the black ones or is it just silver. mine isnt insured and T-Mobile wouldnt entertain me for insurance because it was 3 months old. though I have heard you can insure it online somewhere.

i've got the same kind of scratches at exactly the same positions.
but i don't think t-mobile will do anything about this
i'ts a normal sign of use

I have some scratches as well, fairly similar to yours. I'll have some pics made if I can get a hold of a good enough camera.

I have a scratch at the bottom of the screen surround. The keyboard clear top has a tiny bump on it (from where it was moulded i think) and this has scratched the case! If it had a decent leather case then it wouldnt happen!

Same here, Same scratches, same area..
Guess we need to find a decent case to carry our precious around in...
Something that has some padding between the 2 parts.

Mine doesn't have this problem. Not a single scratch at all. It still look brand new. I don't use the keyboard or the leather case though. I just carry mine "naked" with my DIY belt pouch. I just have the standard free plastic screen protector over the screen area only and not the body.
This is ironic. The keyboard is supposed to protect but does the opposite.

eaglesteve said:
This is ironic. The keyboard is supposed to protect but does the opposite.
Click to expand...
Click to collapse
It definetely does protect (the screen from cracks).
And imho some scratches on the body of the ameo are much better than a cracked screen

You now, we are speaking about a 800€ all in one device? Such a failure must not happen. If you had a 800€ Notebook with the same problem you would complaine about.

This is what my U1000 looks like close to the VGA camera on the front.
There are 2 more areas where I have some damage but I can't capture it properly on camera.

This is why we should take out insurance on our most expensive phones, as i hate scratches on my phones and if you complain about it with your provider/supplier and they are not willing to replace it when its a manufacture defect then i would personally claim on my insurance QUOTE (MY PHONE IS LOST/STOLEN TO GET BACK A REPLACEMENT) Its too expensive a device for it to scratch so easily.

I have the black HTC Advantage and I have the scratches too.

I have the black Athena and barely any scratches on mine. I use the stock case. The only time I got it scratched is when I first got it because I tried to use it without the case. Mistake on my part.
If you search the forum, you can also buy a $25 solution that protects your entire Athena. It's a plastic transparent covering that protects the entire body of the device. I think I may have posted it in the past to the accessories area. Well worth the tiny investment to protect the looks of your device.

Yep, I have the Black HTC Advantage X7500 and I have no scratches on it. I also do carry naked in my pocket especially around the office to meetings. However, I do feel I need something to protect it without gaining the bulk. I am still looking for a belt clip to carry it.

Just found this product.
http://www.shieldzone.com/item_description/HTCX7500.html
Read good review on PocketPCThoughts for a different product.
Has anyone tried it? It states as full body shield which includes guards for keyboard as well.

Looks Intresting.. But we all know that these type of solution are never as easy to install (Esp. as there are 8 pieces for the Athena)
as they are in the Promo vidz. The vidz also mention that the film has Adhesive on it. How would this affect the deve by:
1. Discoloring over time
2. Being able to easily remove the film, if need or if damaged.
3. Being removed from the screen, without pulling the touchscreen's
touch sensor film off.
Has anybody tried this stuff yet? I think I'll wait for more feedback before I buy.

http://mobilitytoday.com/articles/invisible_shield_protection.html
From some of comments, it seems easy to remove from a pda.
I don't know if that comment was from someone who works for ShieldZone though.

Staroip said:
Just found this product.
http://www.shieldzone.com/item_description/HTCX7500.html
Read good review on PocketPCThoughts for a different product.
Has anyone tried it? It states as full body shield which includes guards for keyboard as well.
Click to expand...
Click to collapse
I just ordered one. I'm having it shipped via 3 day UPS. I'll post my thoughts once I try it out. For the cost it's worth a try. They also have a lifetime replacement policy so if they get screwed up you get a free one. We'll see how it goes.

ltxda said:
I just ordered one. I'm having it shipped via 3 day UPS. I'll post my thoughts once I try it out. For the cost it's worth a try. They also have a lifetime replacement policy so if they get screwed up you get a free one. We'll see how it goes.
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Click to collapse
I will wait for your feedback before I try one. It seems to be right thing to have with this device but I am not sure yet.

lpsi2000 said:
I will wait for your feedback before I try one. It seems to be right thing to have with this device but I am not sure yet.
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Click to collapse
I have it on for over 4 months. Search this very forum for an extensive discussion on it. Easy to install with the water spray bottle provided. The screen protector is a bit sticky so I took it off and used a regular one.
Don't ask any more questions. Just search for the original thread here
Here
http://forum.xda-developers.com/showthread.php?t=298808

Clear Coat HTC Touch Pro Fully Body Protection?

http://www.clear-coat.com/product.php?productid=475&cat=0&page=1
im a bit skeptic about this product, have anyone tried previous products by clear coat?

Found a review of it here : http://www.intomobile.com/2008/06/23/clear-coat-full-body-scratch-protection-for-iphone.html

WDawn said:
Found a review of it here : http://www.intomobile.com/2008/06/23/clear-coat-full-body-scratch-protection-for-iphone.html
Click to expand...
Click to collapse
to be honest, when i cant find any other reviews... then suddenly theres a really positive review, that makes me really skeptical...
and yes, it is this EXACT same review makes me skeptical about this product lol

Sounds like
http://www.lowes.com/lowes/lkn?action=productDetail&productId=88113-74130-PFW486&lpage=none
That's the stuff I used in my bathroom to frost my windows... I got it wet and slid it on.. used a squeegee and flattened it all out and 3 years later is is still sticking there.
The difference is that this is
1.) Clear
2.) Cut into the proper shape (you could do this yourself with some measuring but it saves hassle)
3.) the squeegee is probably smaller.
My bathroom windows are in a VERY humid environment... I have never had ANY peeling.
However I don't keep my bathroom windows in my pocket... so I don't know if the corners will peel up.
My main point is that for $24 of this "film" to cover a TINY phone... you can buy the same thing for $18 that would cover 10 phones... if the product works fantastic... the profit margin for them is HUGE. If it doesn't work... it's the biggest rip off ever.
See if Gila makes a clear one... get $18 worth and tinker away.

http://forum.xda-developers.com/showthread.php?t=425314

So it's good or not ? Anyone use one of these ?

asolano895 said:
So it's good or not ? Anyone use one of these ?
Click to expand...
Click to collapse
I've seen them used on iPhones, hard to put on but once it's on, it stays.

Black93300ZX said:
I've seen them used on iPhones, hard to put on but once it's on, it stays.
Click to expand...
Click to collapse
Since you've had the Fuze already... Is the shape exactly the same as the TP? It looks like sprints version is a little more round along the corners. I'd Like to go ahead and purchase one of these for the Fuze but don't want to have to send it back.

venelar said:
Since you've had the Fuze already... Is the shape exactly the same as the TP? It looks like sprints version is a little more round along the corners. I'd Like to go ahead and purchase one of these for the Fuze but don't want to have to send it back.
Click to expand...
Click to collapse
The only difference I noticed when seeing the 2 up next to each other was the shape of the speaker hole on the back, that might be enough to throw the protection off. Ask Raspster about it more, he had both the European and the Fuze at the same time, so he could tell you better than I could.

I got one, just to try it out.
Exactly as described above. Its a bit fiddly getting on but once on, it sticks very well.
Its great at sticking to flat surfaces, not so good on curves. And they don't even try and cover the corners on the device, which I would think are the places I'd want protected if I was to drop it.
The texture makes the back look very different from normal; its much nicer without the cover on. On the front, you can't really see the cover at all; edges are perfectly aligned with the phones edges.
The back and the front of the phone are covered very well. Sides not so great. Corners not at all. Front looks good. Back looks crap.
My opinion, its no way worth $24

just got mine on Friday exactly as it's described, protects almost every part of the phone with their cut out plastic shield, however as mentioned in earlier post... doesn't really cover the edges, all in all... does really stick and so far looks pretty ok with the exception of little bubbles within the shield (poor application technique)

marcel808 said:
I got one, just to try it out.
Exactly as described above. Its a bit fiddly getting on but once on, it sticks very well.
Its great at sticking to flat surfaces, not so good on curves. And they don't even try and cover the corners on the device, which I would think are the places I'd want protected if I was to drop it.
The texture makes the back look very different from normal; its much nicer without the cover on. On the front, you can't really see the cover at all; edges are perfectly aligned with the phones edges.
The back and the front of the phone are covered very well. Sides not so great. Corners not at all. Front looks good. Back looks crap.
My opinion, its no way worth $24
Click to expand...
Click to collapse
Hi Marcel808,
Is it easy to peel it off without tearing the phone's original casing? Especially the back cover. I just ordered mine, hope it arrives soon.

Proghtc said:
http://forum.xda-developers.com/showthread.php?t=425314
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Click to collapse
I have used the Zagg's products (formerly Invisible Shield) on my 6800, 6700, wifes Centro and even custom ordered for my Pioneer 6800DVD in my car. I really like the product, the service is second to none... That said, I think since I have used the product and know how it performs in pockets, and how to install correctly (installed dozens of shields for myself, family and friends), I may try this new product.
Screen protection has always been great and flat surfaces (side) great as well but the corners usually give way, slide and start to bubble after about 4 months of heavy in and out of the pocket use.
This is a $24 experiment begging to happen.... now if Sprint would just release the damn phone!

I would also like to know this. Can it be removed again without leaving marks on the phone?
How scratch proof is it really?
Because of the lack of info on the site (still no video's on how to apply the thing, their forum is just about empty and they don't reply to customer questions...) they really don't seem to thrustworthy ...
DicE
serphinox said:
Hi Marcel808,
Is it easy to peel it off without tearing the phone's original casing? Especially the back cover. I just ordered mine, hope it arrives soon.
Click to expand...
Click to collapse

mrrogers1 said:
I have used the Zagg's products (formerly Invisible Shield) on my 6800, 6700, wifes Centro and even custom ordered for my Pioneer 6800DVD in my car. I really like the product, the service is second to none... That said, I think since I have used the product and know how it performs in pockets, and how to install correctly (installed dozens of shields for myself, family and friends), I may try this new product.
Screen protection has always been great and flat surfaces (side) great as well but the corners usually give way, slide and start to bubble after about 4 months of heavy in and out of the pocket use.
This is a $24 experiment begging to happen.... now if Sprint would just release the damn phone!
Click to expand...
Click to collapse
I would get the one released by Zagg. They offer a lifetime replacement on all products and they will replace it no questions I know. Their stuff is nearly impossible to scratch and I TRIED just about everything to scratch it. All phones full covers are $25. Never had any bubbling issues with Zagg's products.

yes it can easily be removed without any mark left at all....I found the cover started to collect dusk a lot (it must be slightly sticky) so I removed it.

Phantisy said:
I would get the one released by Zagg. They offer a lifetime replacement on all products and they will replace it no questions I know. Their stuff is nearly impossible to scratch and I TRIED just about everything to scratch it. All phones full covers are $25. Never had any bubbling issues with Zagg's products.
Click to expand...
Click to collapse
Trust me, I know oh too well the replacement process and have replaced and installed many over the last 5 years.
The fact that I know the Zagg product so well, makes the experiment more interesting. I know the Zagg stuff so well that I will know if this Clear Coat stands a chance AND since it's only $25... It might turn out to be junk, the company could not stand behind the guarantee BUT we'll see.

*Update
Just got my phone yesterday and I just ordered the Clear Coat. I'll install and do a little initial write up. I'll order the Zagg shield when it becomes available and do a comparison.
It's only money and it IS a $700 device.... (but I only paid $250 for it)
Stay tuned guys.
**Update
Just ordered a Zagg full body shield at 40% off as they just got them and were doing a Halloween special I guess. I should have the Cleat Coat on Mon/Tues and the Zagg will probably be here the week after. I think I'll install the Clear Coat first, use it for a week or so and then install the Zagg and do the same.

Can anyone who has purchased tell me if there is a cutout for the speaker on the front? Tah!

waaz1d said:
Can anyone who has purchased tell me if there is a cutout for the speaker on the front? Tah!
Click to expand...
Click to collapse
I don't have mine yet but why on earth would there NOT be a cutout for the earpiece???

Possible reason as to why the Camera Lens Scratches/Cracks - Plastic Lens!

I'm not sure about your EVOs, but if I press in on my lens, slowly and evenly, I can feel it flex in and out, which leads me to believe it's made of plexi-glass. Thus, making the lens weak, and easier to scratch and crack. Seems like HTC went ****ty on this part too.
I love Android, and I don't really know why. I almost want an iPhone 4, but I enjoy my 23% Sprint discount.
Mine isn't scratched or cracked, yet, and I don't use any sort of case, but the photos and video quality still stucks ass. This is just my observation. I have H0003, btw.

Do what I did, just cut a perfectly round piece of clear scotch tape and put over it. Instant and free lens protector. Took me a couple of tries to get it perfectly round, but you can't even tell it's there. Problem solved

Android has nothing to do with the camera lens.
Similarly, hardware issues with one phone have nothing to do with switching OSes entirely.
It's like non sequitur-ville around here. Just teasing, but yes, I suspected the same, especially if you look at how easily it picks up small scratches. It's not glass, I'd guess it's the same plastic that old phones used to have as their screens. But at least the whole back panel can be replaced fairly easily if needed (if you can find a replacement).
zeuzinn said:
Do what I did, just cut a perfectly round piece of clear scotch tape and put over it. Instant and free lens protector. Took me a couple of tries to get it perfectly round, but you can't even tell it's there. Problem solved
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Click to collapse
Easy for you to say, Giotto.

Yep...it's plastic. No case on my phone and no screen protector. Looks just like it did when I bought in Jun 4th. YMMV

I haven't had any issues with pics looking bad, i think it does amazing actually. I don't use a case either and I haven't noticed any marks on mine. That piece of plastic you are talking about is not the lens though, it is a lens protector. The lens is the small bluish/black part inside. It is pretty common for those to be plastic. I break them all the time at work (people aren't allowed to bring in cameras, even on a phone, so they break them) and I think all the phone cameras i have seen were plastic protectors.
Edit: I just found this in another thread: http://www.lensrentals.com/news/2008.10.30/front-element-scratches

SilverZero said:
Easy for you to say, Giotto.
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Click to collapse
I'm surprised no one has gotten this reference, or made a mention of it.
I'm guessing you're thinking of the Giotto that drew a perfect circle for the Pope when the Pope asked him, "now what can you do to show me your badass artistic skills?"
Only reason I know him? That was referenced on my application to Rice a while back (it's been 4.5 years since I graduated).

What's the problem? You question HTC's build quality?
Enjoy the EVO for 2 years or 1 and then get an EVO 2.
MMMMMM EVO 2 WILL have gingerbread!!!!!
Sent from my PC36100 using XDA App

pekosROB said:
I'm surprised no one has gotten this reference, or made a mention of it.
I'm guessing you're thinking of the Giotto that drew a perfect circle for the Pope when the Pope asked him, "now what can you do to show me your badass artistic skills?"
Only reason I know him? That was referenced on my application to Rice a while back (it's been 4.5 years since I graduated).
Click to expand...
Click to collapse
You get the cookie!
novanosis85 said:
What's the problem? You question HTC's build quality?
Enjoy the EVO for 2 years or 1 and then get an EVO 2.
MMMMMM EVO 2 WILL have gingerbread!!!!!
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Wasn't this whole Evo 2 / Sabor thing pretty much accepted as a fabrication?

Another screen broken advice needed

Hello all,
I bought a Galaxy S4 for my partner, and stupidly didn't get it insured.
The screen got cracked quite badly, so fr £120 a local lad put a new screen on. Later that week it got dropped onto mud on the way to nursery and smashed entirely.
I now have a predicament, either give up the phone and go back to my sluggish s3, or ask you guys this question:
Where is the best and most value for money place to get a smashed screen fixed (you can't see anything just a rim of light) somewhere reputable that will use genuine parts and guarantee their work? I really don't want to just leave it on the shelf and am worried that without good advice I will end up with another shabby repair.
Your input would be greatly appreciated.
Many thanks and Happy Christmas,
Ric

If you only break the front glass like what happened to mine, you can get new glass for £5 and DIY. (If you're confident working on things like that - it is a bit of a nightmare of a job to separate the glass from the touch sensor)
But if there's no picture on the screen at all then you've killed it completely. A new full screen assembly is about £90 on eBay I think, so £120 is about the right price for someone to do it for you.
BTW, the first time you broke your screen, if you could still see the picture on the screen was fine, then the guy probably charged you £120 to change the £5 front glass. I've heard of people getting ripped off like that.
Most of the time it is just the front glass that is broken. Unfortunately this latest time, it sounds like you've been unlucky.
You could always take out phone insurance, leave it a couple of months, and then the screen breaks.

knuckles1978 said:
If you only break the front glass like what happened to mine, you can get new glass for £5 and DIY. (If you're confident working on things like that - it is a bit of a nightmare of a job to separate the glass from the touch sensor)
But if there's no picture on the screen at all then you've killed it completely. A new full screen assembly is about £90 on eBay I think, so £120 is about the right price for someone to do it for you.
BTW, the first time you broke your screen, if you could still see the picture on the screen was fine, then the guy probably charged you £120 to change the £5 front glass. I've heard of people getting ripped off like that.
Most of the time it is just the front glass that is broken. Unfortunately this latest time, it sounds like you've been unlucky.
You could always take out phone insurance, leave it a couple of months, and then the screen breaks.
Click to expand...
Click to collapse
ha, the first time the phone broke, my misses threw it against a metal door obliterating the top and matrix thingy so an extensive repair was required. I'm well aware of the £5 DIY jobby hairdryer thing but this second breaking is again both screens, and I don't want a shabby repair I want the original screen part so that it is as strong as it can possibly be. I paid this guy £120, but the screen was so weak it broke dropping on mud! SO I still need to know, where can I get it fixed with genuine Samsung parts? Samsung only? Are the any reputable companies members would use to have their £500 phones repaired?
Thanks to the guy that replied I can't see your name now I'm replying somehow...

In pretty sure there aren't any fake AMOLED screens, not like phones that use LCD - there are hundreds of fake LCD's for those phones. But there are fake front glass panels.
If I wanted to make sure that genuine parts were used I'd order the screen assembly up from eBay myself. You can order it up as a complete front assembly from eBay, and it's a very easy job to change the whole thing over yourself, if you're reasonably confident about tackling things like that. Just make sure it's described as 'Genuine Samsung', and not 'Samsung panel genuine for i9505' or suchlike. If it's described as 'Genuine Samsung', then you have comeback of its not.
I've fixed a good few phones though, and all the times I've ordered parts as I've described above, it has been the real deal. It's pretty easy to tell the fake front glass panels.
Changing the front glass only with hairdryer etc is a sh!tty job, but changing a whole front panel which has the chrome effect plastic trim piece, AMOLED, touch sensor, and front glass already assembled is a piece of p!ss...

I would totally recommend just getting it fixed... plenty of tutorials online to follow. Watch a few of them and see if it is something you are comfortable doing yourself. I've done it and found it to be quite simple. But, it all depends on your comfort level with repairing things...

I think getting it fixed is the idea, yes lol
I was saying though that since it's the whole thing that is broken and needs changed, and not just the front glass, the job is much easier. It's just a case of taking a few screws out and swapping the whole front assembly. On a difficulty rating out of 10 I give it a 4
If you watch a couple of videos on YouTube first, and you take it nice and carefully, I'd say this is a job that most people could handle.

$199 replacement- should I do it?

So here is the situation. My PH-1, defying logic, has a cracked screen despite me having a case and a screen protector on it. It started out as a hairline crack at the top of the screen but also with a fair amount of corner damage. What doesn't make any sense is that before I purchased the case and screen protector the phone survived quite a few drops without a scratch. Yesterday I dropped it again, on its back, and upon turning the phone over know it is really shattered. Still works but it is in rough shape.
I scored the phone on the Sprint deal at 145 plus the camera so I can't really complain if I have to spend another 199 to have a new phone. The problem is, I don't want to spend another 199 if the same thing is going to happen again. I have never had a phone crack with both a case and a screen protector installed before. That being said, the screen protector was a poor fit and did not cover the corners at all. It almost seems as if the case had a negative effect which is also very odd. No damage before installing the case.
Just wondering if this is a rare occasion or if it is common.
I really like the phone and I want the company to succeed. But if they are this fragile I would probably pick up an LG or an HTC.
I am on Verizon so a One Plus isn't an option.

chiadrum said:
So here is the situation. My PH-1, defying logic, has a cracked screen despite me having a case and a screen protector on it. It started out as a hairline crack at the top of the screen but also with a fair amount of corner damage. What doesn't make any sense is that before I purchased the case and screen protector the phone survived quite a few drops without a scratch. Yesterday I dropped it again, on its back, and upon turning the phone over know it is really shattered. Still works but it is in rough shape.
I scored the phone on the Sprint deal at 145 plus the camera so I can't really complain if I have to spend another 199 to have a new phone. The problem is, I don't want to spend another 199 if the same thing is going to happen again. I have never had a phone crack with both a case and a screen protector installed before. That being said, the screen protector was a poor fit and did not cover the corners at all. It almost seems as if the case had a negative effect which is also very odd. No damage before installing the case.
Just wondering if this is a rare occasion or if it is common.
I really like the phone and I want the company to succeed. But if they are this fragile I would probably pick up an LG or an HTC.
I am on Verizon so a One Plus isn't an option.
Click to expand...
Click to collapse
I think what happened to you is a one off. You should go buy a lotto ticket maybe? On the bright side, you'd still be paying less than what I paid for 1 PH-1 with the 360 cam, used. I bought my combo from swappa in mint condition for $390. You're only at $344, and you got 2 phones Granted one bit the dust. But if I were you, I'd get the replacement. I'm not sure there is a better phone out yet, imo. Only thing to make this phone better on gen 2 would be to get rid of the black bar at the bottom so it is completely bezeless, and to up the IP rating to 68 at LEAST 67. Motorized selfie cam? No notch? That would be nice. I hardly ever use the selfie cam anyway. Just my $0.02. If mine broke, I'd be buying another one

surface13 said:
I think what happened to you is a one off. You should go buy a lotto ticket maybe? On the bright side, you'd still be paying less than what I paid for 1 PH-1 with the 360 cam, used. I bought my combo from swappa in mint condition for $390. You're only at $344, and you got 2 phones Granted one bit the dust. But if I were you, I'd get the replacement. I'm not sure there is a better phone out yet, imo. Only thing to make this phone better on gen 2 would be to get rid of the black bar at the bottom so it is completely bezeless, and to up the IP rating to 68 at LEAST 67. Motorized selfie cam? No notch? That would be nice. I hardly ever use the selfie cam anyway. Just my $0.02. If mine broke, I'd be buying another one
Click to expand...
Click to collapse
That's kind of what I was thinking. Just hoping to NOT see other reports of similar breakage.
Thanks for the .02

chiadrum said:
That's kind of what I was thinking. Just hoping to NOT see other reports of similar breakage.
Thanks for the .02
Click to expand...
Click to collapse
I literally just put my broken one in the mailbox to go back to Essential (Asurion is actually the insurance claim handling company). Mailman hasn't even picked it up yet. I cloned everything into the new replacement last night w/TWRP. So, there was virtually no on-screen setup (security/fingerprints had to be redone), and I'm back up and running as if my phone was simply repaired. That's something that's just not possible with a different phone.
Essential was quick about responding. They take 1 biz day to process and the replacement is sent FedEx Standard overnight.
I am overall disappointed with the fragility of the phone as its durability was a major selling point for me. Essential still has that PH-1 bouncing and tumbling on concrete on their homepage. But, right now there is not another phone with the dimensions, design quality, and components that can compare to this. Now, if I broke another one, I probably would not do it again, unless the price was at least half.
I am a little concerned about your situation being that you had screen protection and a case. But if I were you, I would still do the replacement, and try completely different protective devices. Especially since you got such a deal on the first one, I think it would be a no-brainer for me. I paid $350 for mine w/no 360 cam, and I still did the replacement.
I mean, even knowing this outcome, (I'm $550 in at this point) I still don't think I would have went for the OnePlus 5T. I really appreciate the form factor of this phone, and I plan to baby this replacement.

GospelNerd said:
I literally just put my broken one in the mailbox to go back to Essential (Asurion is actually the insurance claim handling company). Mailman hasn't even picked it up yet. I cloned everything into the new replacement last night w/TWRP. So, there was virtually no on-screen setup (security/fingerprints had to be redone), and I'm back up and running as if my phone was simply repaired. That's something that's just not possible with a different phone.
Essential was quick about responding. They take 1 biz day to process and the replacement is sent FedEx Standard overnight.
I am overall disappointed with the fragility of the phone as its durability was a major selling point for me. Essential still has that PH-1 bouncing and tumbling on concrete on their homepage. But, right now there is not another phone with the dimensions, design quality, and components that can compare to this. Now, if I broke another one, I probably would not do it again, unless the price was at least half.
I am a little concerned about your situation being that you had screen protection and a case. But if I were you, I would still do the replacement, and try completely different protective devices. Especially since you got such a deal on the first one, I think it would be a no-brainer for me. I paid $350 for mine w/no 360 cam, and I still did the replacement.
I mean, even knowing this outcome, (I'm $550 in at this point) I still don't think I would have went for the OnePlus 5T. I really appreciate the form factor of this phone, and I plan to baby this replacement.
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Click to collapse
Yeah, I am addicted to the form factor after having the hand stretching, ache causing Nexus 6. And the fingerprint scanner for unlocking and notifications. What caused your breakage? Did you have a case and/or screen protector?

chiadrum said:
Yeah, I am addicted to the form factor after having the hand stretching, ache causing Nexus 6. And the fingerprint scanner for unlocking and notifications. What caused your breakage? Did you have a case and/or screen protector?
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Mine fell from my back pocket onto concrete, about 1.5 ft drop. I had a case.... in my backpack . It's just too pretty a phone to want to case it much. But, that's all over for me now.

GospelNerd said:
Mine fell from my back pocket onto concrete, about 1.5 ft drop. I had a case.... in my backpack . It's just too pretty a phone to want to case it much. But, that's all over for me now.
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You cracked yours?
Sent from my PH-1 using Tapatalk

Yep I did. I bet if I could have watched it happen in slow motion, it would have looked just like the video on the Essential homepage, except...crack!

chiadrum said:
So here is the situation. My PH-1, defying logic, has a cracked screen despite me having a case and a screen protector on it. It started out as a hairline crack at the top of the screen but also with a fair amount of corner damage. What doesn't make any sense is that before I purchased the case and screen protector the phone survived quite a few drops without a scratch. Yesterday I dropped it again, on its back, and upon turning the phone over know it is really shattered. Still works but it is in rough shape.
I scored the phone on the Sprint deal at 145 plus the camera so I can't really complain if I have to spend another 199 to have a new phone. The problem is, I don't want to spend another 199 if the same thing is going to happen again. I have never had a phone crack with both a case and a screen protector installed before. That being said, the screen protector was a poor fit and did not cover the corners at all. It almost seems as if the case had a negative effect which is also very odd. No damage before installing the case.
Just wondering if this is a rare occasion or if it is common.
I really like the phone and I want the company to succeed. But if they are this fragile I would probably pick up an LG or an HTC.
I am on Verizon so a One Plus isn't an option.
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I try not to drop fragile electronic devices.
On the other hand I can be a dolt so I always get insurance.
I got a SquareTrade coverage on this phone right after I got it.
It was $140 for three years with a $75 deductible for repairs.
So I suggest getting a SquareTrade warranty on the next one.
It also adds value when you want to sell it.

tech_head said:
I got a SquareTrade coverage on this phone right after I got it. It was $140 for three years with a $75 deductible for repairs. So I suggest getting a SquareTrade warranty on the next one.
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Since the 'out-of-warranty' replacement is $199, unless you think you might go through more than one replacement, neither the extended warranty from Essential, or the price you gave for SquareTrade would be worth it. That's why I never sign up for them. I figure if I manage to break my device, the repair or replacement fee is going to be either my incentive to be extra careful from then til the next device, or impetus to sell it and try something else.
chiadrum said:
despite me having a case and a screen protector on it.
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@chiadrum Mind letting us know which make/models of case and screen protector you had on it when this happened?

GospelNerd said:
Since the 'out-of-warranty' replacement is $199, unless you think you might go through more than one replacement, neither the extended warranty from Essential, or the price you gave for SquareTrade would be worth it. That's why I never sign up for them. I figure if I manage to break my device, the repair or replacement fee is going to be either my incentive to be extra careful from then til the next device, or impetus to sell it and try something else.
@chiadrum Mind letting us know which make/models of case and screen protector you had on it when this happened?
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Actually, $140+$75 = $215 which is a wash if you have one incident at $200.
It also covers any other issue for three years, so YMMV.
But even a bricked device would be covered.
One might argue that insurance is never worth it. you can only make the argument until the first time you drop and break your device, have a battery issue, brick or anything else.
I don't typically break or lose my phones, but there is a first time for everything.
YMMV

tech_head said:
Actually, $140+$75 = $215 which is a wash if you have one incident at $200.
It also covers any other issue for three years, so YMMV.
But even a bricked device would be covered.
One might argue that insurance is never worth it. you can only make the argument until the first time you drop and break your device, have a battery issue, brick or anything else.
I don't typically break or lose my phones, but there is a first time for everything.
YMMV
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You have to pay the initial$140 either way, so it's $75 vs $200
Sent from my PH-1 using XDA Labs
---------- Post added at 01:03 PM ---------- Previous post was at 01:02 PM ----------
avd said:
You have to pay the initial$140 either way, so it's $75 vs $200
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Unless there is a deductable.
Sent from my PH-1 using XDA Labs

Do it
Sent from my PH-1 using Tapatalk

GospelNerd said:
Since the 'out-of-warranty' replacement is $199, unless you think you might go through more than one replacement, neither the extended warranty from Essential, or the price you gave for SquareTrade would be worth it. That's why I never sign up for them. I figure if I manage to break my device, the repair or replacement fee is going to be either my incentive to be extra careful from then til the next device, or impetus to sell it and try something else.
@chiadrum Mind letting us know which make/models of case and screen protector you had on it when this happened?
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Case was the Tudia without the notch for the 360 cam, so a full coverage case in other words. Fits pretty snug and covers the edges for sure. Screen protectors were mocolo. Screen protector can be placed on the phone even with the case on, that is how much screen is still exposed even with the protector. Also, the phone was not nearly as responsive to touch with that protector on. Really surprised that the case didn't do the trick with the corner covered. The corner is where the downfall began.

chiadrum said:
It almost seems as if the case had a negative effect which is also very odd.
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Can you elaborate on this statement in the OP? Got any pics?
I got some of those edge-only adhesive screen protectors with the black borders, which leaves a tiny amount of screen glass exposed (barely 1mm on top [which allows for the speaker opening], and on bottom, and probably 0.5mm on either side). It appears that even with that gap, only the screen protector or the plastic around the screen could make initial contact on a fall. But, my Incipio clear case doesn't fit without catching the edges of the protector and audibly making them peel up (not necessarily visibly). So it's not wearing a case at the moment.
I have a Tudia Lula 2.0 case coming (the one with the 360 cam cutout), so your incident is a little concerning.
I don't care about the durability of a case or screen protector as long as they do their job when it matters, and that is to prevent the phone itself from sustaining damage. But it's for naught if they don't prevent, or worse even cause damage.

GospelNerd said:
Can you elaborate on this statement in the OP? Got any pics?
I got some of those edge-only adhesive screen protectors with the black borders, which leaves a tiny amount of screen glass exposed (barely 1mm on top [which allows for the speaker opening], and on bottom, and probably 0.5mm on either side). It appears that even with that gap, only the screen protector or the plastic around the screen could make initial contact on a fall. But, my Incipio clear case doesn't fit without catching the edges of the protector and audibly making them peel up (not necessarily visibly). So it's not wearing a case at the moment.
I have a Tudia Lula 2.0 case coming (the one with the 360 cam cutout), so your incident is a little concerning.
I don't care about the durability of a case or screen protector as long as they do their job when it matters, and that is to prevent the phone itself from sustaining damage. But it's for naught if they don't prevent, or worse even cause damage.
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I don't think the Essential is any more or less fragile than other phones.
My daughter dropped her S9 in a case with a green protector.
$149 to replaced the device.

tech_head said:
I don't think the Essential is any more or less fragile than other phones.
My daughter dropped her S9 in a case with a green protector.
$149 to replaced the device.
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I think phones with an edge to edge screen are way more susceptible to damage from a drop than phones with bezels or whatever you call them on all 4 sides. Unless you get a bulky case with raised edges that completely obliterates the beautiful design of the phone a case will probably provide little to no protection in a drop. The same is true of a screen protector because it provides zero protection for the edges of the glass.

jhs39 said:
I think phones with an edge to edge screen are way more susceptible to damage from a drop than phones with bezels or whatever you call them on all 4 sides. Unless you get a bulky case with raised edges that completely obliterates the beautiful design of the phone a case will probably provide little to no protection in a drop. The same is true of a screen protector because it provides zero protection for the edges of the glass.
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Fair point. I always said screw design,give me a tank.I did pull the trigger on the replacement.Got it in a day.Signed up for OTA 8.1 and had it in a couple of hours.Now I just have to baby this thing.And this one is fully unlocked.My original was a Sprint variant and it was bugging out when I pulled the SIM and I could never have used it on vacation overseas.

GospelNerd said:
Can you elaborate on this statement in the OP? Got any pics?
I got some of those edge-only adhesive screen protectors with the black borders, which leaves a tiny amount of screen glass exposed (barely 1mm on top [which allows for the speaker opening], and on bottom, and probably 0.5mm on either side). It appears that even with that gap, only the screen protector or the plastic around the screen could make initial contact on a fall. But, my Incipio clear case doesn't fit without catching the edges of the protector and audibly making them peel up (not necessarily visibly). So it's not wearing a case at the moment.
I have a Tudia Lula 2.0 case coming (the one with the 360 cam cutout), so your incident is a little concerning.
I don't care about the durability of a case or screen protector as long as they do their job when it matters, and that is to prevent the phone itself from sustaining damage. But it's for naught if they don't prevent, or worse even cause damage.
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Click to collapse
Sorry just seeing this now.Cant find a pic but there was a gash on the corner and a crack across the top.Then one last drop and it was a spiderweb.

Hey Guys,
I am from Dubai, United Arab Emirates. I dropped my 3 month old Essential Phone on concrete floor face down and the display is completely smashed in one corner and has cracks all over the screen. Mine broke because I had neither the case nor any screen protector on the phone.
I am planning for the 199$ replacement but heard from them that its a refurbished device. Just want to know whether the refurbished replacement device is void and free of any scratches/ dents or any other physical defects on the body of the phone. And also the overall quality of the phone is good before I take this plunge.
Thanks,
Zulfiqar