So here is the situation. My PH-1, defying logic, has a cracked screen despite me having a case and a screen protector on it. It started out as a hairline crack at the top of the screen but also with a fair amount of corner damage. What doesn't make any sense is that before I purchased the case and screen protector the phone survived quite a few drops without a scratch. Yesterday I dropped it again, on its back, and upon turning the phone over know it is really shattered. Still works but it is in rough shape.
I scored the phone on the Sprint deal at 145 plus the camera so I can't really complain if I have to spend another 199 to have a new phone. The problem is, I don't want to spend another 199 if the same thing is going to happen again. I have never had a phone crack with both a case and a screen protector installed before. That being said, the screen protector was a poor fit and did not cover the corners at all. It almost seems as if the case had a negative effect which is also very odd. No damage before installing the case.
Just wondering if this is a rare occasion or if it is common.
I really like the phone and I want the company to succeed. But if they are this fragile I would probably pick up an LG or an HTC.
I am on Verizon so a One Plus isn't an option.
chiadrum said:
So here is the situation. My PH-1, defying logic, has a cracked screen despite me having a case and a screen protector on it. It started out as a hairline crack at the top of the screen but also with a fair amount of corner damage. What doesn't make any sense is that before I purchased the case and screen protector the phone survived quite a few drops without a scratch. Yesterday I dropped it again, on its back, and upon turning the phone over know it is really shattered. Still works but it is in rough shape.
I scored the phone on the Sprint deal at 145 plus the camera so I can't really complain if I have to spend another 199 to have a new phone. The problem is, I don't want to spend another 199 if the same thing is going to happen again. I have never had a phone crack with both a case and a screen protector installed before. That being said, the screen protector was a poor fit and did not cover the corners at all. It almost seems as if the case had a negative effect which is also very odd. No damage before installing the case.
Just wondering if this is a rare occasion or if it is common.
I really like the phone and I want the company to succeed. But if they are this fragile I would probably pick up an LG or an HTC.
I am on Verizon so a One Plus isn't an option.
Click to expand...
Click to collapse
I think what happened to you is a one off. You should go buy a lotto ticket maybe? On the bright side, you'd still be paying less than what I paid for 1 PH-1 with the 360 cam, used. I bought my combo from swappa in mint condition for $390. You're only at $344, and you got 2 phones Granted one bit the dust. But if I were you, I'd get the replacement. I'm not sure there is a better phone out yet, imo. Only thing to make this phone better on gen 2 would be to get rid of the black bar at the bottom so it is completely bezeless, and to up the IP rating to 68 at LEAST 67. Motorized selfie cam? No notch? That would be nice. I hardly ever use the selfie cam anyway. Just my $0.02. If mine broke, I'd be buying another one
surface13 said:
I think what happened to you is a one off. You should go buy a lotto ticket maybe? On the bright side, you'd still be paying less than what I paid for 1 PH-1 with the 360 cam, used. I bought my combo from swappa in mint condition for $390. You're only at $344, and you got 2 phones Granted one bit the dust. But if I were you, I'd get the replacement. I'm not sure there is a better phone out yet, imo. Only thing to make this phone better on gen 2 would be to get rid of the black bar at the bottom so it is completely bezeless, and to up the IP rating to 68 at LEAST 67. Motorized selfie cam? No notch? That would be nice. I hardly ever use the selfie cam anyway. Just my $0.02. If mine broke, I'd be buying another one
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Click to collapse
That's kind of what I was thinking. Just hoping to NOT see other reports of similar breakage.
Thanks for the .02
chiadrum said:
That's kind of what I was thinking. Just hoping to NOT see other reports of similar breakage.
Thanks for the .02
Click to expand...
Click to collapse
I literally just put my broken one in the mailbox to go back to Essential (Asurion is actually the insurance claim handling company). Mailman hasn't even picked it up yet. I cloned everything into the new replacement last night w/TWRP. So, there was virtually no on-screen setup (security/fingerprints had to be redone), and I'm back up and running as if my phone was simply repaired. That's something that's just not possible with a different phone.
Essential was quick about responding. They take 1 biz day to process and the replacement is sent FedEx Standard overnight.
I am overall disappointed with the fragility of the phone as its durability was a major selling point for me. Essential still has that PH-1 bouncing and tumbling on concrete on their homepage. But, right now there is not another phone with the dimensions, design quality, and components that can compare to this. Now, if I broke another one, I probably would not do it again, unless the price was at least half.
I am a little concerned about your situation being that you had screen protection and a case. But if I were you, I would still do the replacement, and try completely different protective devices. Especially since you got such a deal on the first one, I think it would be a no-brainer for me. I paid $350 for mine w/no 360 cam, and I still did the replacement.
I mean, even knowing this outcome, (I'm $550 in at this point) I still don't think I would have went for the OnePlus 5T. I really appreciate the form factor of this phone, and I plan to baby this replacement.
GospelNerd said:
I literally just put my broken one in the mailbox to go back to Essential (Asurion is actually the insurance claim handling company). Mailman hasn't even picked it up yet. I cloned everything into the new replacement last night w/TWRP. So, there was virtually no on-screen setup (security/fingerprints had to be redone), and I'm back up and running as if my phone was simply repaired. That's something that's just not possible with a different phone.
Essential was quick about responding. They take 1 biz day to process and the replacement is sent FedEx Standard overnight.
I am overall disappointed with the fragility of the phone as its durability was a major selling point for me. Essential still has that PH-1 bouncing and tumbling on concrete on their homepage. But, right now there is not another phone with the dimensions, design quality, and components that can compare to this. Now, if I broke another one, I probably would not do it again, unless the price was at least half.
I am a little concerned about your situation being that you had screen protection and a case. But if I were you, I would still do the replacement, and try completely different protective devices. Especially since you got such a deal on the first one, I think it would be a no-brainer for me. I paid $350 for mine w/no 360 cam, and I still did the replacement.
I mean, even knowing this outcome, (I'm $550 in at this point) I still don't think I would have went for the OnePlus 5T. I really appreciate the form factor of this phone, and I plan to baby this replacement.
Click to expand...
Click to collapse
Yeah, I am addicted to the form factor after having the hand stretching, ache causing Nexus 6. And the fingerprint scanner for unlocking and notifications. What caused your breakage? Did you have a case and/or screen protector?
chiadrum said:
Yeah, I am addicted to the form factor after having the hand stretching, ache causing Nexus 6. And the fingerprint scanner for unlocking and notifications. What caused your breakage? Did you have a case and/or screen protector?
Click to expand...
Click to collapse
Mine fell from my back pocket onto concrete, about 1.5 ft drop. I had a case.... in my backpack . It's just too pretty a phone to want to case it much. But, that's all over for me now.
GospelNerd said:
Mine fell from my back pocket onto concrete, about 1.5 ft drop. I had a case.... in my backpack . It's just too pretty a phone to want to case it much. But, that's all over for me now.
Click to expand...
Click to collapse
You cracked yours?
Sent from my PH-1 using Tapatalk
Yep I did. I bet if I could have watched it happen in slow motion, it would have looked just like the video on the Essential homepage, except...crack!
chiadrum said:
So here is the situation. My PH-1, defying logic, has a cracked screen despite me having a case and a screen protector on it. It started out as a hairline crack at the top of the screen but also with a fair amount of corner damage. What doesn't make any sense is that before I purchased the case and screen protector the phone survived quite a few drops without a scratch. Yesterday I dropped it again, on its back, and upon turning the phone over know it is really shattered. Still works but it is in rough shape.
I scored the phone on the Sprint deal at 145 plus the camera so I can't really complain if I have to spend another 199 to have a new phone. The problem is, I don't want to spend another 199 if the same thing is going to happen again. I have never had a phone crack with both a case and a screen protector installed before. That being said, the screen protector was a poor fit and did not cover the corners at all. It almost seems as if the case had a negative effect which is also very odd. No damage before installing the case.
Just wondering if this is a rare occasion or if it is common.
I really like the phone and I want the company to succeed. But if they are this fragile I would probably pick up an LG or an HTC.
I am on Verizon so a One Plus isn't an option.
Click to expand...
Click to collapse
I try not to drop fragile electronic devices.
On the other hand I can be a dolt so I always get insurance.
I got a SquareTrade coverage on this phone right after I got it.
It was $140 for three years with a $75 deductible for repairs.
So I suggest getting a SquareTrade warranty on the next one.
It also adds value when you want to sell it.
tech_head said:
I got a SquareTrade coverage on this phone right after I got it. It was $140 for three years with a $75 deductible for repairs. So I suggest getting a SquareTrade warranty on the next one.
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Click to collapse
Since the 'out-of-warranty' replacement is $199, unless you think you might go through more than one replacement, neither the extended warranty from Essential, or the price you gave for SquareTrade would be worth it. That's why I never sign up for them. I figure if I manage to break my device, the repair or replacement fee is going to be either my incentive to be extra careful from then til the next device, or impetus to sell it and try something else.
chiadrum said:
despite me having a case and a screen protector on it.
Click to expand...
Click to collapse
@chiadrum Mind letting us know which make/models of case and screen protector you had on it when this happened?
GospelNerd said:
Since the 'out-of-warranty' replacement is $199, unless you think you might go through more than one replacement, neither the extended warranty from Essential, or the price you gave for SquareTrade would be worth it. That's why I never sign up for them. I figure if I manage to break my device, the repair or replacement fee is going to be either my incentive to be extra careful from then til the next device, or impetus to sell it and try something else.
@chiadrum Mind letting us know which make/models of case and screen protector you had on it when this happened?
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Click to collapse
Actually, $140+$75 = $215 which is a wash if you have one incident at $200.
It also covers any other issue for three years, so YMMV.
But even a bricked device would be covered.
One might argue that insurance is never worth it. you can only make the argument until the first time you drop and break your device, have a battery issue, brick or anything else.
I don't typically break or lose my phones, but there is a first time for everything.
YMMV
tech_head said:
Actually, $140+$75 = $215 which is a wash if you have one incident at $200.
It also covers any other issue for three years, so YMMV.
But even a bricked device would be covered.
One might argue that insurance is never worth it. you can only make the argument until the first time you drop and break your device, have a battery issue, brick or anything else.
I don't typically break or lose my phones, but there is a first time for everything.
YMMV
Click to expand...
Click to collapse
You have to pay the initial$140 either way, so it's $75 vs $200
Sent from my PH-1 using XDA Labs
---------- Post added at 01:03 PM ---------- Previous post was at 01:02 PM ----------
avd said:
You have to pay the initial$140 either way, so it's $75 vs $200
Click to expand...
Click to collapse
Unless there is a deductable.
Sent from my PH-1 using XDA Labs
Do it
Sent from my PH-1 using Tapatalk
GospelNerd said:
Since the 'out-of-warranty' replacement is $199, unless you think you might go through more than one replacement, neither the extended warranty from Essential, or the price you gave for SquareTrade would be worth it. That's why I never sign up for them. I figure if I manage to break my device, the repair or replacement fee is going to be either my incentive to be extra careful from then til the next device, or impetus to sell it and try something else.
@chiadrum Mind letting us know which make/models of case and screen protector you had on it when this happened?
Click to expand...
Click to collapse
Case was the Tudia without the notch for the 360 cam, so a full coverage case in other words. Fits pretty snug and covers the edges for sure. Screen protectors were mocolo. Screen protector can be placed on the phone even with the case on, that is how much screen is still exposed even with the protector. Also, the phone was not nearly as responsive to touch with that protector on. Really surprised that the case didn't do the trick with the corner covered. The corner is where the downfall began.
chiadrum said:
It almost seems as if the case had a negative effect which is also very odd.
Click to expand...
Click to collapse
Can you elaborate on this statement in the OP? Got any pics?
I got some of those edge-only adhesive screen protectors with the black borders, which leaves a tiny amount of screen glass exposed (barely 1mm on top [which allows for the speaker opening], and on bottom, and probably 0.5mm on either side). It appears that even with that gap, only the screen protector or the plastic around the screen could make initial contact on a fall. But, my Incipio clear case doesn't fit without catching the edges of the protector and audibly making them peel up (not necessarily visibly). So it's not wearing a case at the moment.
I have a Tudia Lula 2.0 case coming (the one with the 360 cam cutout), so your incident is a little concerning.
I don't care about the durability of a case or screen protector as long as they do their job when it matters, and that is to prevent the phone itself from sustaining damage. But it's for naught if they don't prevent, or worse even cause damage.
GospelNerd said:
Can you elaborate on this statement in the OP? Got any pics?
I got some of those edge-only adhesive screen protectors with the black borders, which leaves a tiny amount of screen glass exposed (barely 1mm on top [which allows for the speaker opening], and on bottom, and probably 0.5mm on either side). It appears that even with that gap, only the screen protector or the plastic around the screen could make initial contact on a fall. But, my Incipio clear case doesn't fit without catching the edges of the protector and audibly making them peel up (not necessarily visibly). So it's not wearing a case at the moment.
I have a Tudia Lula 2.0 case coming (the one with the 360 cam cutout), so your incident is a little concerning.
I don't care about the durability of a case or screen protector as long as they do their job when it matters, and that is to prevent the phone itself from sustaining damage. But it's for naught if they don't prevent, or worse even cause damage.
Click to expand...
Click to collapse
I don't think the Essential is any more or less fragile than other phones.
My daughter dropped her S9 in a case with a green protector.
$149 to replaced the device.
tech_head said:
I don't think the Essential is any more or less fragile than other phones.
My daughter dropped her S9 in a case with a green protector.
$149 to replaced the device.
Click to expand...
Click to collapse
I think phones with an edge to edge screen are way more susceptible to damage from a drop than phones with bezels or whatever you call them on all 4 sides. Unless you get a bulky case with raised edges that completely obliterates the beautiful design of the phone a case will probably provide little to no protection in a drop. The same is true of a screen protector because it provides zero protection for the edges of the glass.
jhs39 said:
I think phones with an edge to edge screen are way more susceptible to damage from a drop than phones with bezels or whatever you call them on all 4 sides. Unless you get a bulky case with raised edges that completely obliterates the beautiful design of the phone a case will probably provide little to no protection in a drop. The same is true of a screen protector because it provides zero protection for the edges of the glass.
Click to expand...
Click to collapse
Fair point. I always said screw design,give me a tank.I did pull the trigger on the replacement.Got it in a day.Signed up for OTA 8.1 and had it in a couple of hours.Now I just have to baby this thing.And this one is fully unlocked.My original was a Sprint variant and it was bugging out when I pulled the SIM and I could never have used it on vacation overseas.
GospelNerd said:
Can you elaborate on this statement in the OP? Got any pics?
I got some of those edge-only adhesive screen protectors with the black borders, which leaves a tiny amount of screen glass exposed (barely 1mm on top [which allows for the speaker opening], and on bottom, and probably 0.5mm on either side). It appears that even with that gap, only the screen protector or the plastic around the screen could make initial contact on a fall. But, my Incipio clear case doesn't fit without catching the edges of the protector and audibly making them peel up (not necessarily visibly). So it's not wearing a case at the moment.
I have a Tudia Lula 2.0 case coming (the one with the 360 cam cutout), so your incident is a little concerning.
I don't care about the durability of a case or screen protector as long as they do their job when it matters, and that is to prevent the phone itself from sustaining damage. But it's for naught if they don't prevent, or worse even cause damage.
Click to expand...
Click to collapse
Sorry just seeing this now.Cant find a pic but there was a gash on the corner and a crack across the top.Then one last drop and it was a spiderweb.
Hey Guys,
I am from Dubai, United Arab Emirates. I dropped my 3 month old Essential Phone on concrete floor face down and the display is completely smashed in one corner and has cracks all over the screen. Mine broke because I had neither the case nor any screen protector on the phone.
I am planning for the 199$ replacement but heard from them that its a refurbished device. Just want to know whether the refurbished replacement device is void and free of any scratches/ dents or any other physical defects on the body of the phone. And also the overall quality of the phone is good before I take this plunge.
Thanks,
Zulfiqar
Related
Well..like everything else I own...it was bound to get some imperfection within a short amount of time in possession. But lemme make myself clearer...I dropped my phone on the pavement and therefore I now have a scratched screen. While we all know metal can't scratch glass..pavement and diamond rings apparently still apply. But this isn't to simply warn all of you of the obvious fact that screen protectors are very handy on any device, but its to inform that no method found on he internet will cure scratches on the glass. From toothpaste to Brasso(which makes it worse actually). Nothing works..and therefore you are doomed to the scratches! Not sure what half he people on the internet are raving about on half the remedies for scratches in glass, but that's all it is, is hype. So learn from me either live with the scratches, buy protectors while you can...or end up forking over the money for a new screen eventually.
Bummer...not even sure if a screen protector would have survived concrete. But a good case would have...
Metal can't scratch glass? Is this something new for 2010.
indiearmy said:
Metal can't scratch glass? Is this something new for 2010.
Click to expand...
Click to collapse
Sorry lol..Was typing it on my phone while watching Reno 911...I meant to say "metal can't scratch gorilla glass as easily".
Otherwise...I guess I'll try and wait out the arrival of HTC bravo or Supersonic...if either come to the US with a sim card carrier, and just give this nexus one to my GF. She claims I'm just being paranoid over something small so I guess she won't mind taking over ownership should a better phone come out.
fykick said:
Sorry lol..Was typing it on my phone while watching Reno 911...I meant to say "metal can't scratch gorilla glass as easily".
Otherwise...I guess I'll try and wait out the arrival of HTC bravo or Supersonic...if either come to the US with a sim card carrier, and just give this nexus one to my GF. She claims I'm just being paranoid over something small so I guess she won't mind taking over ownership should a better phone come out.
Click to expand...
Click to collapse
Your completely giving up on the phone because a simple scratch on the screen, and instead you will wait for the Bravo a phone uglier than the concept model? This scratch must be very, very, bothersome.
I do get heavily irritated over small things such as this, but I would never buy an entire new phone over it. If its noticeable when the phone is on, then maybe yea..
fykick said:
Well..like everything else I own...it was bound to get some imperfection within a short amount of time in possession. But lemme make myself clearer...I dropped my phone on the pavement and therefore I now have a scratched screen. While we all know metal can't scratch glass..pavement and diamond rings apparently still apply. But this isn't to simply warn all of you of the obvious fact that screen protectors are very handy on any device, but its to inform that no method found on he internet will cure scratches on the glass. From toothpaste to Brasso(which makes it worse actually). Nothing works..and therefore you are doomed to the scratches! Not sure what half he people on the internet are raving about on half the remedies for scratches in glass, but that's all it is, is hype. So learn from me either live with the scratches, buy protectors while you can...or end up forking over the money for a new screen eventually.
Click to expand...
Click to collapse
Have you priced out a new screen, by any chance?
All I keep reading is currently a repair for things like screens run 250 from HTC and maybe 75 to 150 from some place in Texas.
As for giving up on the nexus, I didn't mean give up on the nexus...just give it away when they come out with something newer should the specs not be lacking in the hardware section. The all black of the bravo, or even red/black of the supersonic are more my style anyways. But if their specs are worse, ill stick with the nexus.
Luckily I keep the stock case on...
because it seems I forget it is in my lap and I get out of the car, and so far I've dropped it about 5 times on the pavement and it is still beautiful!
Haha..you're totally right the stock case was doing me a great justice but I had gotten out of the car texting and sat my case down in the passenger seat and on the way back and at the edge of the pavement and grass it fell out of my hand lol ... and skipped around a a bit and resulted in one scratch/etch you can see while the phone is on and about 3 more while its off. Even the edges of whatever material the phone is made of has an etch in it. All these are very small seperately but all together are very distracting. I hope eventually I can get the screen repaired for under a hundred. Then I'd buy a protector and be happy with my nexus. But right now the prices to repair them are more than I originally paid for the phone. An I'd rather not pay more than a hundred for screen repair.
galaxys said:
Bummer...not even sure if a screen protector would have survived concrete. But a good case would have...
Click to expand...
Click to collapse
The right screen protector, such as the invisibleSHIELD or Clear Protector, would have prevented this.. I only say this cuz of personal experience..
Ssantos6981 said:
because it seems I forget it is in my lap and I get out of the car, and so far I've dropped it about 5 times on the pavement and it is still beautiful!
Click to expand...
Click to collapse
Christ... are you kidding?!
Mine goes in the passenger seat with a seatbelt firmly on and airbags fully deployed.
The wife gets shoved in the glove box
Some watch repairers have buffing machines to take scratches out of glass, you could try to find one of them.
I didn't even put the battery in my Nexus One until after I had put an Invisibleshield on it.
i highly recommend investing in a full phone protector.. i paid $35 and they wrapped my phone entirely in plastic screen protector material. Lifetime warranty on the stuff too.
If it ever gets scratched just bring it back and they replace it free.
The official t-mobile "antismear" screen protectors are not only $14.99 USD (+tax), which is way to expensive, but after placing them on the phone they create a "rainbow effect", meaning that it leaves tiny dots of distorted color until the screen protector is taken off. This "rainbow effect" is present on all screen protectors but usually disappear after 2-3 hours of use, in these screen protectors, not so, the "rainbow effect" is constant, even after the microbubbles have been worked out. This is a definite do not buy.
EDIT: you people.sure.are picky
i don't use them, but thanks for the heads up
someone told me a should get a case today too. but that's what the insurance is for IMO
realook. thats all i gotta say
Realook is alright, I like ZAGG's invisible shield personally.
tooken??? - I will submit it to urbandictionary.com
darkknight49 said:
realook. thats all i gotta say
Click to expand...
Click to collapse
I can vouch for this. I use a Realook and you can't even tell there's a protector on there.
lqaddict said:
tooken??? - I will submit it to urbandictionary.com
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Click to collapse
I think he meant "takified."
I think he meant "takified."[/QUOTE]
LOL. You 2 made my day.
lolcopter said:
i don't use them, but thanks for the heads up
someone told me a should get a case today too. but that's what the insurance is for IMO
Click to expand...
Click to collapse
dude, f that. i just gave up with asurion and told them where they can go. they will find any excuse to invalidate a claim. do NOT rely on them to be your safety net.
Just sayin....
I don't think it's any worse than most anti-glare/fingerprint screen protectors. The main bad thing is that it doesn't even cover the full screen. If you want anti-glare/fingerprint I would suggest the SGP Steinheil Anti-Fingerprint. But it will still have the speckling like the T-Mobile one.
If you want clarity and don't care about fingerprints as much then I would definitely recommend the Realook as well.
I am a minority on XDA... I ordered a few matte anti-finerprint SPs from eBay a few days ago. It doesnt do the beautiful screen as much justice as naked, but the fingerprints/smudges/greasy swipe lines make me crazy. I think the TMobile protectors sound like the ones I have but I haven't had any rainbow or bubble issues thankfully.
Sent from my SGH-T959 using XDA App
NikolaiT said:
Realook is alright, I like ZAGG's invisible shield personally.
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Click to collapse
I've had both, Zagg on my ipod touch and Realook on my vibrant. I prefer realook for the vibrant. Perhaps zagg has improved in the few years I've had my ipod.
I'm using the t-mobile anti smear screen protector. You do lose screen quality with it, but it's so nice having it hear in Miami with all the humidity the screen feels smooth most of the time. It's the only reason I got it to be honest, and I'll probably leave it on until I find a screen protector that is as smooth as this one
Man, I read "serious flaws" and all I could think about was maybe the ones they sell don't protect against scratches. That's a "serious flaw". Gunking up the displaying isn't that serious.
But anyway, I honestly just left the one that comes with the phone on. It's perfect. They are made a little too big though, so what I had to do was take it off, take a few mm off of the top, including the tab, and then take a few mm off of the side. I then ran it under hot water, used some dish detergent to wash the sticky side, rinsed real well, and laid it down, sticky side up, on a lint-free cloth to dry overnight. Once it's on and you have the gel case over it, you cannot tell it was ever cut. It looks beautiful and performs well.
Mine never came with screen protector lol
siirial said:
dude, f that. i just gave up with asurion and told them where they can go. they will find any excuse to invalidate a claim. do NOT rely on them to be your safety net.
Just sayin....
Click to expand...
Click to collapse
nexus one or galaxy s? i hear asurion is hit-or-miss with the nexus
i put a zagg invisible shield on my ipod touch when i bought it, but then one day i noticed a minor imperfection and kept messing with it until i got fed up and ripped the thing off completely
since then i've come to realize that i'm a bit too OCD for these things. almost 3 years later and my ipod touch screen is just fine. i'm sure my galaxy s will be fine too, especially after watching all those torture test videos.
a touchscreen was meant to be touched, IMO. don't let it share pockets with keys or anything else and you should be good to go
(/mini-rant)
I can't say that relying on insurance is that bright of an idea. An insurance replacement is going to cost you $150.00, UNLESS they find a way to deny your claim, and can be mitigated, with a $10.00 screen protector.
gokrisgo said:
I'm using the t-mobile anti smear screen protector. You do lose screen quality with it, but it's so nice having it hear in Miami with all the humidity the screen feels smooth most of the time. It's the only reason I got it to be honest, and I'll probably leave it on until I find a screen protector that is as smooth as this one
Click to expand...
Click to collapse
Are these the ones you're using?
EDIT: Imag upload fail ill try again here in a minute
returnofsid said:
I can't say that relying on insurance is that bright of an idea. An insurance replacement is going to cost you $150.00, UNLESS they find a way to deny your claim, and can be mitigated, with a $10.00 screen protector.
Click to expand...
Click to collapse
i wouldn't file an insurance claim for a scratched screen. i just don't see a scratched screen happening anytime soon *knock on wood*
if there was some imperfection or malfunction i would probably try to find a reason to use the extended warranty. or, as the guy at the t-mobile store said, i could "hit the phone into the ocean with a golf club, and get a new one for $120."
lolcopter said:
or, as the guy at the t-mobile store said, i could "hit the phone into the ocean with a golf club, and get a new one for $120."
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Click to collapse
I'm sure he followed that with -- "wink, wink". (I just signed up for TMO's insurance, so I have the fine print in front of me -- naturally, "intentional loss or damage" is excluded... but he knew that, of course).
Hmm, I see that "cosmetic damage" ("cracking, marring, or scratching") that "does not affect the manufacturer's intended use" is also excluded. So this wouldn't help for a cracked screen, as long as the phone isn't bricked or acting funky as a result.
I wouldn't rush to file a claim unless I really needed to... hate the thought of holding a refurbed phone to my ear that's been in someone's ass pocket. But if I really lost or destroyed mine, guess a $130 refurb beats a $500 new one...
Has anyone had any issues with their screen scratching? I was under the impression that this Gorilla Glass was supposed to be nearly scratch-proof under normal circumstances.
Two days ago I noticed a little hairline scratch on my screen, towards the right side. It's barely visible and runs to the chrome strip. The interesting thing though, is that the scratch *doesn't* continue on to the chrome itself. Upon closer inspection, based on the way the shadows fall, it looks like it's actually beneath one of the top layers of glass. I've come to the conclusion that it was like that from the factory and I just didn't notice it in the first day, especially since I've really handeled this phone with kid gloves in the first 2 days of owning it. Fortunately, Dell was good about it and is sending me a replacement phone.
Having said that though, now I'm kind of paranoid about using this phone without a screen protector. Should I be concerned? What are you guys out there using, if anything?
I used a screen protector since day one. I actually dropped the phone on my second day on concrete. Luckily I had the otterbox case
937dytboi said:
I used a screen protector since day one. I actually dropped the phone on my second day on concrete. Luckily I had the otterbox case
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How is the Otterbox case and its screen protector?. Any good in terms of usage and look and feel.?
937dytboi said:
I used a screen protector since day one. I actually dropped the phone on my second day on concrete. Luckily I had the otterbox case
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I was thinking about the Otterbox case myself. How much bulk does it add to the phone? This phone is already kinda chunky and I'd hate to add too much more.
I don't have a case or screen protector. No scratches thus far, but I did sign up for T-Mobile's Premium Handset Protection plan just in case.
Shoot2ill said:
I don't have a case or screen protector. No scratches thus far, but I did sign up for T-Mobile's Premium Handset Protection plan just in case.
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your just paying tmobile six nucks for nothing. did you forget tmobile doesnt carry the phone and cant send you a replace,ent only dell can.
Shoot2ill said:
I don't have a case or screen protector. No scratches thus far, but I did sign up for T-Mobile's Premium Handset Protection plan just in case.
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I'm kind of acutally leaning towards not getting a screen protector either. I may get one of those Invisible Shields if they ever come out with one for the DVP. I've had the phone almost a week now and the only scratch that's there is the one that was there from day one.
I don't think TMO's insurance plan covers your phone if you don't buy it from them, but I could be wrong.
patrickk said:
I'm kind of acutally leaning towards not getting a screen protector either. I may get one of those Invisible Shields if they ever come out with one for the DVP. I've had the phone almost a week now and the only scratch that's there is the one that was there from day one.
I don't think TMO's insurance plan covers your phone if you don't buy it from them, but I could be wrong.
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i already talked to insurion. tmobile insurance company. they are not covering dvp. just like the galaxy tab
what is Otterbox ? is design specifically for this phone? how much?
citrix80 said:
what is Otterbox ? is design specifically for this phone? how much?
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Follow the link http://www.otterbox.com/Dell-Venue-Pro-Commuter-Series-Case/DEL4-VENPR-20-E4OTR_A,default,pd.html . It is $31.45 that includes 10% percent off and free shipping if you use this code tb1010y
SHAUN231 said:
i already talked to insurion. tmobile insurance company. they are not covering dvp. just like the galaxy tab
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They can try to insure it through squaretrade warranty for $99 (with $50 dollar deductible on accidental damage) on a two year warranty. The only thing it doesn't cover is theft and loss of the device.
Just bought the Squaretrade warranty including accidental breakage. 35% discount code "secret" until 12/25. Brings price down to $88.75 for 2 years of coverage.
Hi Guys,
I just wanted to see if anyone else had this problem. I pre-ordered the Atrix and got it Feb 23rd. Since then I have been very happy with the phone. Then yesterday, while at work I pulled out my phone (which has a permanent home in my front, left pocket) and I noticed a crack in the lower, left hand side that starts from about a third of the way up the left side of the phone down to the bottom, beneath the "home" button.
Anyhow, I have no idea how this happened. I have been incredibly careful with the phone. I got the Speck case first, but didn't like how it was too bulky and have been using the BodyGlove TPU case ever since I got the phone.
I feel like there must have been some defect with the glass or something. Perhaps a micro-fracture that got worse in my pocket? Has anyone else had this problem of seemingly spontaneous cracking? It's a single clean crack. I can't find any damage anywhere else on the phone (in case someone else dropped my phone without me knowing). Other than the crack the screen is working perfectly.
Today, I contacted ATT (for 4 hours!) and tried to get some sort of resolution to my problem. I was told that I was SOL and if I want, they'd "help" me out by selling me a non-contract Atrix.
I have been so ticked off since I found the crack that it's all I can think about it. I wouldn't even be so angry if I'd drop it, but this seems like not my fault at all. I bought their case and I kept the phone safe. Am I the only one this has happened to? Do you guys think I should just chalk it up to the phone gods and accept it or should I keep calling Att to complain?
Hard to say, really. I'd try taking it in to a store. calling someone... they can't really SEE the phone first hand... so they're probably just assuming you dropped the phone which caused a "crack".... which would actually usually cause "Cracks". I'm not saying it's a definite... but you MIGHT have better luck taking it to an AT&T store. I mean, insured or not, i'm pretty sure phones usually have a limited warranty for this type of stuff.
Well the digitizer screen and lcd are seperate so it should be a cheap fix. There are places online that will replace the glass for around a $100.
cracked screen
I had my replace called onsite cellular repair and they charged $140 for it.
Sounds like you leaned against something without realizing it. I too keep my phone in front left pocket and have caught myself leaning against tables and the like with my phone. I doubt very much it was a defect.
Sent from WinBorg 4G via Tapatalk
You do realise it's Gorilla Glass, right? i kinda doubt something as simple as leaning against something would do it in.
If you have insurance and can go without a phone for a couple days you could pull your sim card out of your phone and report the phone lost/stolen. You will probably have to pay a fee to the insurance company. Im not sure if that would be cheaper than just having it fixed though.
I preordered one and have been using it and picked up another on eBay with a cracked screen and replaced it. If you are interested in having it repaired I would be willing to do it. I've done iPhone 3G repairs since it came out and 3GS. That was my first Atrix. Had no issues and worked perfectly after
elementaldragon said:
You do realise it's Gorilla Glass, right? i kinda doubt something as simple as leaning against something would do it in.
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Gorilla glass does not equal indestructible, and yes, leaning against something with your body weight can cause damage, especially if you lean close to a corner. Do some research on Gorilla glass.............it takes only 4000g (4kg/9lbs) of pressure to induce radial cracking, and 800N (80kg/175lbs) to induce complete failure. So, you see, it is entirely possible to crack the glass by leaning against something!
CaelanT said:
Gorilla glass does not equal indestructible, and yes, leaning against something with your body weight can cause damage, especially if you lean close to a corner. Do some research on Gorilla glass.............it takes only 4000g (4kg/9lbs) of pressure to induce radial cracking, and 800N (80kg/175lbs) to induce complete failure. So, you see, it is entirely possible to crack the glass by leaning against something!
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Click to collapse
Well.... the video's i've seen of tests on gorilla glass seem to show more pressure required even when weakened with sandblasting. I know it's not indestructible, but it's a lot harder to break than standard glass. And even the numbers you mention seem a bit odd. 9lbs to crack, but 175lbs to fail?
Even if all that IS true.... if you, too, are one to keep your phone in your pocket, you should know that typically people who DO make one of their front pockets their phone's permanent home (Which is odd, cause it seems to almost always be the front left pocket), they generally know not to lean with something pressing against the phone. I keep my phone in my front left pocket. And it's not even basically an idea of telling one's self not to lean against it. it's basically done subconsciously. And if that's not enough, when you feel that rather large square gently pressing against your thigh.... you tend to get the idea really quick that you shouldn't be doing what's about to be done.
Dr. HerbLove said:
Hi Guys,
I just wanted to see if anyone else had this problem. I pre-ordered the Atrix and got it Feb 23rd. Since then I have been very happy with the phone. Then yesterday, while at work I pulled out my phone (which has a permanent home in my front, left pocket) and I noticed a crack in the lower, left hand side that starts from about a third of the way up the left side of the phone down to the bottom, beneath the "home" button.
Anyhow, I have no idea how this happened. I have been incredibly careful with the phone. I got the Speck case first, but didn't like how it was too bulky and have been using the BodyGlove TPU case ever since I got the phone.
I feel like there must have been some defect with the glass or something. Perhaps a micro-fracture that got worse in my pocket? Has anyone else had this problem of seemingly spontaneous cracking? It's a single clean crack. I can't find any damage anywhere else on the phone (in case someone else dropped my phone without me knowing). Other than the crack the screen is working perfectly.
Today, I contacted ATT (for 4 hours!) and tried to get some sort of resolution to my problem. I was told that I was SOL and if I want, they'd "help" me out by selling me a non-contract Atrix.
I have been so ticked off since I found the crack that it's all I can think about it. I wouldn't even be so angry if I'd drop it, but this seems like not my fault at all. I bought their case and I kept the phone safe. Am I the only one this has happened to? Do you guys think I should just chalk it up to the phone gods and accept it or should I keep calling Att to complain?
Click to expand...
Click to collapse
Buy cellphone insurance from them, and replace it a week later. Then if that doesnt work, you may want to try this link for new glass.
http://www.globaldirectparts.com/Motorola-ATRIX-4G-MB860-Touch-Screen-p/mot1039620.htm
And then try this manual.
http://www.ifixit.com/Teardown/Motorola-Atrix-4G-Teardown/4964/1
elementaldragon said:
Well.... the video's i've seen of tests on gorilla glass seem to show more pressure required even when weakened with sandblasting. I know it's not indestructible, but it's a lot harder to break than standard glass. And even the numbers you mention seem a bit odd. 9lbs to crack, but 175lbs to fail?
Even if all that IS true.... if you, too, are one to keep your phone in your pocket, you should know that typically people who DO make one of their front pockets their phone's permanent home (Which is odd, cause it seems to almost always be the front left pocket), they generally know not to lean with something pressing against the phone. I keep my phone in my front left pocket. And it's not even basically an idea of telling one's self not to lean against it. it's basically done subconsciously. And if that's not enough, when you feel that rather large square gently pressing against your thigh.... you tend to get the idea really quick that you shouldn't be doing what's about to be done.
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Click to collapse
Got the numbers right from Cornings white papers. 9lbs is a lot of pressure on one point, and 175lbs is pressure applied with impact at an angle of 45 degrees. I might add that sandblasting will not put stresses into materials in the same way a scratch or point pressure will. Sandblasting will weaken in a more uniform manner, (and is generally used for stress relief), whereas a scratch is more localized. When you see these manufacturer videos, advertisements, etc., you have to remember they will always make things look the absolute best, so will show what is perceived to be abuse, when in actual fact a scratch or "dent" is much more normal for everyday use. I don't know about you, but I have never accidentally sandblasted my phone, but I have dropped them, scratched them, and applied pressure to them in various ways.
In my work, I lean over and into areas a lot, and that's when I sometimes feel the pressure on the phone against my thigh. I don't like holsters. Had Otterbox for my iPhone, and it dropped more with that than anything because it always got bumped off. If I remember, I remove my phone from my pocket before activities where it can have pressure applied to it.
As for the left front pocket, with men..........that's probably because users are predominantly right handed, and hold their phones with their left hands, using the right hand to swipe, etc. (You might find that women tend to put there phones mostly in their rear right pockets also when using pockets).
Hey Guys,
Thanks for the replies. I guess it could be from the leaning. I don't think I would have ever leaned on it in a way that I would have thought should have caused any damage. If it was due to leaning, I am very disappointed in the quality of that glass. And from the look of the crack I wouldn't have guessed leaning was the culprit, but since no one else has chimed in with spontaneous cracking, I only have myself to blame I guess.
Also, thanks for the tips on how to fix my phone. I did not get the insurance so that's not an option. As for the warranty, that only applies to defects that aren't physical, which is kinda bollocks because they assume there's no such thing as physical defects. I did look into the screen replacement. Sites online charge as much as I paid for the phone which is lame and buying the screen to do myself requires the purchase of 3. Anyone else need a replacement screen or have an extra to sell?
you can get screens on ebay for 60 a piece.
Hey neotekz, thanks for your tip! I went on ebay and found lots of digitizers. Is that the part I need?
To anyone who's done this already, do you have a recommendation of which one to buy? There seems to be lots of different prices. I guess I want to get an official OEM, but almost all of them say OEM. Do you think there's a big difference between them?
Also, do you guys think there's any problem with not fixing it right away? Will it cause other problems? Thanks for your help.
And ditching the pocket protector thing. I had it wrapped in protector before I could use it. just took it off now, got a raw moto x feels nice.I take care of phones regardless of my work field and my recreational habits. If you're on the fence about it just go naked. This phones ergonomics are way too good plus its got rubber back yeaa:thumbup:
I can't do it. I have a DE and I would hate to ruin that logo. That said: I don't see what's stopping me from just putting tape over it and rolling through asphalt.
True. what's a DE?
The bezel on this phone is ultra prone to scratches. Look at it u dear light with good vision and I'm sure you will find fine marks all over the bezel. The back as well is very easily marred. I'm on moto x no 4 and while I like the overall quality, it may be hard to truly break, but it's not hard to mar/scratch.
Sent from my XT1053 using XDA Premium 4 mobile app
Anthony445 said:
True. what's a DE?
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Developer Edition. As for me, I have a bumper case and a MIME screen protector for now. I didn't want a lot of bulk and to show off my Moto X's bamboo back.
Ye I getcha I love this phone e so much I'll just get another one next year if it runs down. scratches are normal whatever, even a occasional nic or scrape. only thing I have been noticing is that the sides of it get fine hairline cracks in it. I know I'm not alone there is a thread going on about it. Dingy care for that but just don't want the back to fall off:thumbdown:
Sent from my XT1056 using Tapatalk
Anthony445 said:
And ditching the pocket protector thing. I had it wrapped in protector before I could use it. just took it off now, got a raw moto x feels nice.I take care of phones regardless of my work field and my recreational habits. If you're on the fence about it just go naked. This phones ergonomics are way too good plus its got rubber back yeaa:thumbup:
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I agree with caseless for asthetics BUT....... gotta protect the phone. I usually own a case and just use it when I feel like I need to be careful.
I will get a real wood back and tempered glass screen protector, that'll be as close to going bare as I'm willing too. I'm very picky about scratches.
sent via my Le Motonovo X
I have never really seen the point of a case. Sure I want to protect my phone and sure I want it to look nice, but I am going to replace it in 12-18 months anyway. Its not a long term investment or anything...and as for resale, if I lose $30 at the time of resale because of the condition, I can know that I did not spend a penny on a case and enjoyed my phone while I had it.
People are casing phones up like they are an expensive watch or something...its a replaceable item. IMO.
Jayrod1980 said:
The bezel on this phone is ultra prone to scratches. Look at it u dear light with good vision and I'm sure you will find fine marks all over the bezel. The back as well is very easily marred. I'm on moto x no 4 and while I like the overall quality, it may be hard to truly break, but it's not hard to mar/scratch.
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Click to collapse
I have to second this. As much as I love my Moto X, it has picked up several nicks around the edge from slight bumps that never should have left a dent. I'm truly surprised the bezel is so soft and scratch-prone compared to other phones I've owned.
The Moto X is truly awesome without a case. Probably the only phone out there that was actually designed to be nice to hold.
And of course, a week after I stopped using a case, I dropped the phone and now have a big gouge in the bezel. The front bezel is soft as butter FYI.
Hey $30 bucks is $30 bucks
I've found that having used cases and screen savers on my phones i do get a better price for my devices. So the $30 bucks i spend on a case and screen saver pays for itself each time.
my phone spends a lot of time in a backpack pocket along with keys, change that have reeked havoc on previous phone screens. I also like the anonymity of having a case and screen saver on it. My phone never gets a 2nd look...
been going without a case since I got the phone 3.5 months ago. seems to hold up pretty well except for the front bezel. I am really careful about keeping the phone in a pocket thats clean (sand-less) and I have never dropped it. Still the plastic part of the front bezel is really soft and has several scratches in it even after being so careful.
I ha e a nic in the bezel as well dropped it onto tile from the vanity. As well as a little scrape from the asphalt when I was skating with it in my hand.
Sent from my XT1056 using Tapatalk
JustROLLIN said:
I have never really seen the point of a case. Sure I want to protect my phone and sure I want it to look nice, but I am going to replace it in 12-18 months anyway. Its not a long term investment or anything...and as for resale, if I lose $30 at the time of resale because of the condition, I can know that I did not spend a penny on a case and enjoyed my phone while I had it.
People are casing phones up like they are an expensive watch or something...its a replaceable item. IMO.
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Click to collapse
I get what you mean and I would like to agree except my nexus 4 took a nasty drop 2 days after i got it and the screen cracked and broke the digitizer, cost me $140 to repair. With a TPU case the chances of that happening are significantly lessened, after that I always use a case( even though I LOVE the moto x without the case) Maybe if you're very careful you'll be fine.
But whether the added bulk is worth the protection or the naked feeling is worth the risk is up to you.
Until phones have steel frame and sapphire glass, I will continue to use some form of protection. If not case then screen protector. I am not risking cracking my screen.
sent via my Le Motonovo X
john.r.m said:
I've found that having used cases and screen savers on my phones i do get a better price for my devices. So the $30 bucks i spend on a case and screen saver pays for itself each time.
my phone spends a lot of time in a backpack pocket along with keys, change that have reeked havoc on previous phone screens. I also like the anonymity of having a case and screen saver on it. My phone never gets a 2nd look...
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Click to collapse
Depends on how much the resale value increases based on condition. If it's just that difference of $30, then I'd rather go without a case and enjoy the feel of the device since you'd come out with the same net gain.
I used to be OCD and try to keep my devices in mint condition, but I realized the cost and stress of that wasn't really worth the extra resale value. Plus, a mint phone is actually sometimes harder to sell, since many people are ok with spending a little less and getting one in good used condition. The phones I've sold with misc scratches and dents that were listed under the average going rate have always sold faster than mint ones I was asking top dollar for.
This thread made me do a thorough check of my phone and not a single scratch on it anywhere. I have gone naked since the day I got it in September.
Bare back.
All wood, no rubber.
Get your mind out of the gutter. I am saying my preference is a walnut back and no rubber case for the Moto X
aptalca said:
Bare back.
All wood, no rubber.
Get your mind out of the gutter. I am saying my preference is a walnut back and no rubber case for the Moto X
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Wood back wtf?
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