Database Users

petition samsung & T-mobile

Hey Guys,
what do you think about starting a petition against Samsung and TMO?
I for one paid $650 for this device thinking i could pull it out , install software and roll not even the need to root.
then, I ran into all the common issues. Lag,Gps,all kinds of things.
I was thinking we should start one. To get them scared and moving. Maybe if there is a lawyer on here? Maybe there is some legal aspect we can all sue on.
It' not right for them to release a device that doesnt perform as they say it does. and make promises on release dates. When they cant even fix 2.1.

First Off..How Did You Pay $650 For The Phone When The Phone Costs $500
Second, You Have No Lawsuit

Erickomen27 said:
First Off..How Did You Pay $650 For The Phone When The Phone Costs $500
Second, You Have No Lawsuit
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From radio shack. The price was $650.
Since i did not have a TMO account TMO would not sell me the phone. and i had to go to radio shack and that was their price. Day 1 of sale.
I even tried to dispute this with american express. showing them the price of it from TMO / Radioshack. They said I signed it knowing the price.
I had no choice.

Honestly..That F*cking Sucks
You Didn't Have A Friend That Could.. Oh Wait You Used Credit Card Right?
Never Mind.
But Back On Topic, Theres No Lawsuit Simply Because Everything Works, Yeah Theres A Little Lag, Yeah The GPS Isn't The Greatest, But The GPS Still Works :\

Erickomen27 said:
Honestly..That F*cking Sucks
You Didn't Have A Friend That Could.. Oh Wait You Used Credit Card Right?
Never Mind.
But Back On Topic, Theres No Lawsuit Simply Because Everything Works, Yeah Theres A Little Lag, Yeah The GPS Isn't The Greatest, But The GPS Still Works :\
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Click to collapse
Yes. it does suck. and i tried to even pay cash. and ask an employee to buy it for me and or ask a customer to buy for me. But, they refused.
So, i was FORCED to go to radio shack. Honestly, who knows. maybe i can go to TMO and complain. maybe get a full refund and buy it again at 400 or so used.
*SHRUG*
Im just angered that it doesnt work right for the money. $650 is not cheap. Now, I called about the G2 and they want $600 and i hear the G2 has bugs as well.
Bunch of BS.

You have GPS that works? I'm not sure my GPS has ever gotten a lock on. And I'm not flashing anything as I have a hardware locked phone.

I've never heard of a petition working for anything ever

I actually think there is a case to be had considering the facts. No matter what anyone tells me the GPS did not work AT ALL when I bought the phone stock. Only after rooting and installing JI2 GPS files and playing around with the settings did I get a working GPS. Now after JI5 I finally have it at the point where it works like it should. Of course now TECHNICALLY my warranty is void even though I have to knowhow to put it back to stock but you get the picture. Not sure it would win in court but it would certainly make it to court and would scare them into trying to release an update.
Ok seriously though... why not just root and fix this yourself? Even if you do sue them it wont be released any earlier.

I dont want to hijack your thread, but dude we will all be happy one day when Samsung and T-Mobile roll out Froyo (yeah we dont know when, but IT WILL HAPPEN). I just watched this video on what Samsung did for Captivate with Froyo and I am really impressed.
http://www.youtube.com/watch?v=S9YnSVvfHpQ

Right, because a couple of people on the internet makes a petition they will RUSH to release it. T-Mobile and Samsung have better lawyers than you. The only thing you'll do is waste their time.
What are you going to sue them for? Your phone turns on, you have GPS, it runs, an NOTHING is broken. GPS is software. They already said they're going to release an update soon. Be patient.
Go to JI2, better batter, and better GPS. Lagfix. Solved.
And just for the love of god, please be patient.
/rant

SamVib said:
Right, because a couple of people on the internet makes a petition they will RUSH to release it. T-Mobile and Samsung have better lawyers than you. The only thing you'll do is waste their time.
What are you going to sue them for? Your phone turns on, you have GPS, it runs, an NOTHING is broken. GPS is software. They already said they're going to release an update soon. Be patient.
Go to JI2, better batter, and better GPS. Lagfix. Solved.
And just for the love of god, please be patient.
/rant
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Well technically threre could be a class action law suit. Not saying he would win anything but its possible. Remember the iphone 4 and reception issues. I agree that it is stupid right now BUT im pretty sure he could do something.

I think if there is a lawyer among us here. we could do a class action. as the last person said. Look at iphone 4 with the receoption issue.
We have the same issue on our phones. Death grip. So tech, we have two issues, never mind the lag.
And, the person who said. Rom/Lagfix/kernel. Thats un-acceptable for $650 USD. It should "JUST" work.

And if you read before you droped $650 on a phone, that there was issues. If you knew about said issues in your 15 day return period, then you could've have said $650 dollars back.

SamVib said:
And if you read before you droped $650 on a phone, that there was issues. If you knew about said issues in your 15 day return period, then you could've have said $650 dollars back.
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Very true. But i was hoping as most companies back their products the fixes would be out. And what do they do? Release a G2 with more issues?
Seriously, Now i see why they said TMO will go out of biz within the next two years.
They are morons.

Well, you could do the legal thing. Five, perhaps ten years later you might get your $650 back. But friends don't let friends do Radio Shack. That place died a slow cancerous death some 20 to 30 years ago.

dattaway said:
Well, you could do the legal thing. Five, perhaps ten years later you might get your $650 back. But friends don't let friends do Radio Shack. That place died a slow cancerous death some 20 to 30 years ago.
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It would have to be a class action suit as was said before. Its not worth it for one person.
And, I was forced to go to Radio shack. Which is why i think i can get a refund. ill just complain about all the issues and being forced to go to a store and pay more.
Also, the petition does not have to be about money. It can be about updates being pushed. No reason ATT should be on 2.2 and we are not! same phone. Same software. Same everything.
*shrug* I've lost my patience.
If anyone is interested I have a bricked one. For sale. PM me.

I have no problems at all with my g2. I suppose you can't please all the people.
Sent from my T-Mobile G2 using XDA App

rhcp0112345 said:
I think if there is a lawyer among us here. we could do a class action. as the last person said. Look at iphone 4 with the receoption issue.
We have the same issue on our phones. Death grip. So tech, we have two issues, never mind the lag.
And, the person who said. Rom/Lagfix/kernel. Thats un-acceptable for $650 USD. It should "JUST" work.
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Click to collapse
Vibrant death grip is far more exaggerated and even in the youtube video the phone worked fine even with the death grip issue unlike the iPhone 4. And how is the G2s loose hinge T-Mobile's fault? So the iPhone 4s death grip issue is At&ts fault? Maybe YOU are the moron!

f1restarter said:
Vibrant death grip is far more exaggerated and even in the youtube video the phone worked fine even with the death grip issue unlike the iPhone 4. And how is the G2s loose hinge T-Mobile's fault? So the iPhone 4s death grip issue is At&ts fault? Maybe YOU are the moron!
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I dont think the deathgrip issue is exaggerated at all. I dont hold my phone like that but if I did, I would be dropping calls like crazy. I can be on the phone with full bars and as soon as I grip the bottom (even with a case) the call drops. I also live in a metropolitan area so it shouldn't be lack of signal. Like I said, not a huge deal for me since I rarely ever hold the phone in a deathgrip way BUT I can definately see a difference when I was testing it.

Basically you wont get anything for trying to bring a lawsuit based on buyers remorse. Let's be honest. That's what you have. Not that I blame you. But your claims or virtually claimless in court. As far as trying to get Tmo or Samsung to act. Doubt it. You'll just waste your time and theirs.
I feel your frustration. I have a virtually dead Vibrant here b/c its hardware key locked. Im having to wait for a replacment and thats very inconveint for the cost of this phone. But you would have to prove negligence on their part and I don't see that happen. Intentional negligence against a corporate business is damn near impossible with "real" proof. Let alone what seems like gripes about a phone that you think should work a certain way.
If you brought a Z06 Corvette for $75,000, you cant be made b/c it doesnt go 205 but just 198 mph. Just the reality of it.
I suggest you do whatever you can to work with Radio Shack, Tmobile, or Samsung to get your issue resolved instead of trying to fight them.

At&t

At&t sent me a message that i HAVE to upgrade to their 2.2 is this actually important?
Sent from my CM7 HTC Aria using XDAp

AriaUSer_ said:
At&t sent me a message that i HAVE to upgrade to their 2.2 is this actually important?
Sent from my CM7 HTC Aria using XDAp
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Perhaps the message you received today is different from the one I got. The one I got didn't say I had to flash the update, it just implied as much by emphasizing what an "important" update this is. In any event, it's all a load of crap. The update is not required (it's your device; no one can make you flash a ROM that you don't want to install), and be advised that if you do flash it you won't be able to root. In fact, you'll lose root if you have it and you won't be able to get it back. AT&T can bite me.

This is what the txt message said:
AT&T Free Msg: An important software update is available for your HTC Aria. To update to Android 2.2, connect to http://www.htc.com/us/support/aria-att/downloads/ and follow the instructions.
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It is as Buck said, it is an optional suggestion.

Ok thanks guys I guess mines different they also said I need to install software to my phone
Sent from my CM7 HTC Aria using XDA App

I got one this afternoon.
I hate at and t

Im pretty sure we all got that same message. You dont HAVE to upgrade (or downgrade for those of us on 2.3 already ). Just delete the message and go on with your lives as usual.

AriaUSer_ said:
Ok thanks guys I guess mines different they also said I need to install software to my phone
AT&T Free Msg: An important software update is available for your HTC Aria. To update to Android 2.2, connect to http://www.htc.com/us/support/aria-att/downloads/ and follow the instructions.
This is what I received. In any event, disregard it.
Sent from my CM7 HTC Aria using XDA App
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Sent from my Liberty using XDA App

yah, i got the same message too. DELETE
told my friends also to disregard. Damn ATT trying to take control

I looked at the message as I was heading into the bank, laughed because I was already on 2.2 (Liberated FR008) and deleted the message.
Coming to find out, it was ironic that I received the message the same day AT&T started clamping down on iPhone users for tethering, since I had to use the hotspot function on an unlimited data plan the weekend before due to a fried cable modem in the house.

Deleted message. It was also on the day that I read somewhere that AT&T is buying out T Mobile. Another bad sign...The less competitors to AT&T = Higher pricing, less stability, poorer customer service and pretty much an all around awful experience..
...coming right up!

Yeah, like everyone has said don't be fooled into this update.
A friend of mine went to att and bought an android, but they helpfully updated the device before giving it to him. He promptly asked for a virgin device and they did so.
They will sell you what you want... well mostly. Heh
"Do you mind if I turn up the AC?"

So, hypothetically, say I'm an idiot
and updated with ATT before reading this forum post about how I won't be able to root/mod. Any estimates on how long it will take before 2.2 is rooted for the Aria? I now realize a few of the very simple things HTC/ATT haven't changed that would have helped a lot in simple day to day stuff, like light sensor control (why do those damn buttons at the bottom have to be so bright at night), and removing ATT bloatware.

Amen 2 that simplemobile is the bomb 60$ unlimited an 4g ooh nice fucc tmo an at&t
OJsakila said:
Deleted message. It was also on the day that I read somewhere that AT&T is buying out T Mobile. Another bad sign...The less competitors to AT&T = Higher pricing, less stability, poorer customer service and pretty much an all around awful experience..
...coming right up!
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Click to collapse
sent from my simple mobile htc via tapatalk

I never understood the frustration or hate over any provider honestly.
AT&T/HTC finally coming around with their 2.2, which is great for folks who don't want to do what a lot of us do to the phone.
For the rest of us, delete/ignore the message. Nobody is forcing you to take 2.2. Situation resolved.
ATT isn't the bane of wireless communications. Fact is, no single provider out there is the end-all be-all godsend for everyone, because it's a volatile industry and everyone's wants/perceptions/experiences are different.
Many smaller networks piggyback/lease frequency/bands/bandwidth from the same towers we're all on. As such you're not going to see hellish lag or vastly deposed quality. Their network priority levels -might- change a bit, but they're not taking over the bandwidth. They were already on the same highway with us, just in a different lane.
If it's like any buyout, the inducted customers will be offered a package to stick with their grandfathered plan (if it has benefits over the company's standard plans), and will probably also keep the same limitations as before.
Example, if TMO had no service or roaming service in City A but ATT has service there, they won't get the service because of the grandfathered plan unless they go with a full ATT plan. Even though the whole time the only difference was a network flag somewhere saying that this person's account isn't authorized to use the tower in that city.
That's really what a lot of it boils down to most of the time.
SimpleMobile might work for someone, VZN might work for another.. etc.
Customer Service is always going to vary no matter what, that's based on expectations/experience. If you like the outcome you love the service, if not they suck. So take that out of the equation. Most of the big boys have similar plans right now, and have been playing the technology game.
Until someone decides to suddenly get fruity with plan prices or has some epic technology gamepiece to play.. it's going to remain mostly the same across the board.
We're all simply dollars and cents. We're a number in a database which is then multiplied by how much they pull from us annually, so they can forecast their own income. We pissed someone off, boo hoo, we have a few million other customers.
I'm not PRO ATT either. I help friends find what works for them. I give them advice based on what their needs/wants are. I used to be Bell South, then it went Cingular, now it's AT&T--and I've kept my original plan from day one because it's better than what any other provider has right now. Last I checked, 2 years ago, I'm one of two people in the entire ATT network with that particular plan. It works for me.
Good hunting to everyone out there, and enjoy the technoloigy.

I have been a long term customer of att and have for the most part been happy. However, it is frustrating that they charge for every feature versus other carriers who give it for free or cheaper.
I think for the most part there are good reasons why people bash the company. Maybe they should switch carriers if it bothers them enough, I'm not sure. However, my minor compliants do not warrant a switch.
Btw, a phone is now more than a voice communication device and to put artificial restrictions in software in my mind is absurd.
I'm happy for you that you have a great plan, but as you know the curent plans are poor in comparison. People are allowed to complain. Let them.
"Do you mind if I turn up the AC?"

OJsakila said:
Deleted message. It was also on the day that I read somewhere that AT&T is buying out T Mobile. Another bad sign...The less competitors to AT&T = Higher pricing, less stability, poorer customer service and pretty much an all around awful experience..
...coming right up!
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Doesn't this mean we get better signal ?

vicmora5 said:
Doesn't this mean we get better signal ?
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No. They use/share/pay for the same towers.
actually, as a tmobile customer you might have more access or something but, honestly, I really dont know..lol

TheFurnace said:
I have been a long term customer of att and have for the most part been happy. However, it is frustrating that they charge for every feature versus other carriers who give it for free or cheaper.
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I haven't compared their plans since summer, and at that point I'd compared their plans with VZN and Sprint, for someone else. At that time all 3 companies had the exact same plan offerings down to the feature and penny. Only difference was how each one billed data.
For this person, data wasn't an issue anyhow because they wanted a "regular" phone. So it came down to what phone they wanted, and they went VZN because ATT's regular phone selection blows whale chunks.
We didn't look at other smaller or competing providers because they didn't offer the same overall coverage as the big 3 did.
So what I'm saying is, I dunno what's out there now, but it seems the big 3 have similar plans as each other every time I look. Smaller competitors may have better options/plans/all-inclusive-stuff but again, you have to make sure it works for you.
And bear in mind one reason TMO scuttled the ship is because they were losing income fast.
TheFurnace said:
I think for the most part there are good reasons why people bash the company. Maybe they should switch carriers if it bothers them enough, I'm not sure. However, my minor compliants do not warrant a switch.
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Totally agree! "your mileage may vary", everyone's experience will be different. SprintPCS pissed me off years ago, one reason I was glad to drop them. They were undergoing heavy technical issues with their towers in our area, but because of how they had the phone programmed, even though it could roam digitally it didn't--they set it up to use their service only if we were near their signal.
Couldn't even dial 911 at one point, and I showed this to the techs. They tried with their phones.. same thing. The white-washed faces and lack of response said it all.
Prior to their working on the towers I dropped calls more frequently than I took steps walking. One time when I dropped my phone, the antenna broke off and part of the PCB was actually damaged--and it got a better signal.
TheFurnace said:
Btw, a phone is now more than a voice communication device and to put artificial restrictions in software in my mind is absurd.
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Totally agree! They've got their reasons though. They're there to stay in business, we're here to make use of their service. It's a matter of keeping each-other happy.
TheFurnace said:
I'm happy for you that you have a great plan, but as you know the curent plans are poor in comparison. People are allowed to complain. Let them.
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I didn't mean to come off as a jerk and hope nobody took it as such. I'm a huge supporter of getting your complaints out there and letting people know how your experience went.
I just hate it when I see endless complaints and it seems like none of it is fruitful. If you complain, that's good! Just try and make it count. Do more than complain, explain your situation so others can make informed decisions about which carrier to go to. Things like "XYZ Carrier SUCKS they should burn to the ground!" doesn't help anyone.
Not saying anyone here has done that! I just saw a stream of "random hate for various reasons" starting to come out, like I do everywhere, and wanted to encourage folks to try and make it count. And to understand how things operate a little bit better.
Happy hacking everyone

vesperwillow said:
I haven't compared their plans since summer, and at that point I'd compared their plans with VZN and Sprint, for someone else. At that time all 3 companies had the exact same plan offerings down to the feature and penny. Only difference was how each one billed data.
For this person, data wasn't an issue anyhow because they wanted a "regular" phone. So it came down to what phone they wanted, and they went VZN because ATT's regular phone selection blows whale chunks.
We didn't look at other smaller or competing providers because they didn't offer the same overall coverage as the big 3 did.
So what I'm saying is, I dunno what's out there now, but it seems the big 3 have similar plans as each other every time I look. Smaller competitors may have better options/plans/all-inclusive-stuff but again, you have to make sure it works for you.
And bear in mind one reason TMO scuttled the ship is because they were losing income fast.
Totally agree! "your mileage may vary", everyone's experience will be different. SprintPCS pissed me off years ago, one reason I was glad to drop them. They were undergoing heavy technical issues with their towers in our area, but because of how they had the phone programmed, even though it could roam digitally it didn't--they set it up to use their service only if we were near their signal.
Couldn't even dial 911 at one point, and I showed this to the techs. They tried with their phones.. same thing. The white-washed faces and lack of response said it all.
Prior to their working on the towers I dropped calls more frequently than I took steps walking. One time when I dropped my phone, the antenna broke off and part of the PCB was actually damaged--and it got a better signal.
Totally agree! They've got their reasons though. They're there to stay in business, we're here to make use of their service. It's a matter of keeping each-other happy.
I didn't mean to come off as a jerk and hope nobody took it as such. I'm a huge supporter of getting your complaints out there and letting people know how your experience went.
I just hate it when I see endless complaints and it seems like none of it is fruitful. If you complain, that's good! Just try and make it count. Do more than complain, explain your situation so others can make informed decisions about which carrier to go to. Things like "XYZ Carrier SUCKS they should burn to the ground!" doesn't help anyone.
Not saying anyone here has done that! I just saw a stream of "random hate for various reasons" starting to come out, like I do everywhere, and wanted to encourage folks to try and make it count. And to understand how things operate a little bit better.
Happy hacking everyone
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Click to collapse
Ah, then we definitely agree. Thanks for clarifying your point. I understand completely. Cheers!
"Do you mind if I turn up the AC?"

Has anyone been caught / harassed by atnt for tethering or portable hotspot? I very rarely use these but have recently heard of them cracking down.
Sent from my Liberty using XDA App

Sprint, Airave, and upgrading a line

I'm trying to buy a phone to replace my wife's POS Samsung Moment. She wants the Evo, so I called Sprint a few weeks ago to order her one. I was prepared to pay full price for the Evo since neither myself nor my wife is due for an upgrade, but the sales rep on the phone took a look at my lines (I have 4 phones plus a "line" for my Airave) and told me that she was going to upgrade me based on the Airave upgrade eligibility. Dumb me, I actually argued with her and told her that it wasn't a phone, and she acknowledged it but said that it would save me money and make me a happy customer. Hey - whatever she can do, that's great, so let's jump on that! Bad news - they were out of stock of the Evo AND the Evo Shift, and I flat refused to get her the Epic (I am not a fan of Sprint's CURRENT Samsung offerings...but would love to look at the Nexus S.)
On a Friday afternoon trip, she decided she'd had enough of her phone locking up, so she wanted to stop by the Sprint store. After waiting in there for about an hour and a half (I expect crap service there, and am never disappointed...) the sales rep brought us out a white Evo (what she really wanted.) However, when we explained what the Sprint sales rep on the phone was going to do, he acknowledged that he HAD done that before, but he'd gotten into trouble for it. He was adamant that he wasn't going to do it for us, and while I was perturbed, I wasn't going to ask him to jeopardize his job. He told me that the reps on the phone shouldn't have offered either.
So who was right? I admit it sounds fishy to try and skirt the prices by "upgrading" an Airave, but if the phone rep wasn't so quick to offer to do it, I'd be calling shenanigans. I don't *want* to pay full price, but if I can save $150, I'd be stupid not to.
We didn't buy it - I'm going to try calling back and getting the Nexus S when it's released and see if I can get the same offer.

I don't think they are supposed to upgrade an Airave line. If they do then that probably would mean you'd have to send in the Airave and be stuck with that number as an additional line.

You can do one of two things.
1. Ask for the manager, listen to what he/she tells you, then ask for like an area or district manager about the data lockup with the Moment. Also remind them that it's also illegal against the FCC for any type of phone in service or not to not be able to dial out to an emergency number such as 911, and when the lockup starts on the Moment, you can't call out at all.
or
2. With Sprint, if you've had your phone replaced three times due to a hardware or software issue you've been having then Sprint offers you an early upgrade.
With both of these Sprint will offer you an early upgrade, but most likely it will not be an Evo, or they will offer you a discount on some phones to upgrade to.

vbetts said:
You can do one of two things.
1. Ask for the manager, listen to what he/she tells you, then ask for like an area or district manager about the data lockup with the Moment. Also remind them that it's also illegal against the FCC for any type of phone in service or not to not be able to dial out to an emergency number such as 911, and when the lockup starts on the Moment, you can't call out at all.
or
2. With Sprint, if you've had your phone replaced three times due to a hardware or software issue you've been having then Sprint offers you an early upgrade.
With both of these Sprint will offer you an early upgrade, but most likely it will not be an Evo, or they will offer you a discount on some phones to upgrade to.
Click to expand...
Click to collapse
You mentioned lockup - I've been lazy and haven't researched her issue, but that's EXACTLY the problem...the phone just freezes. Can you provide any link to information regarding that? It's well out of warranty and this would be the first time we're reporting this, unfortunately.

Sprint had made it very clear to all reps not to use the upgrade on the Airave line. Many people have done it in the past but in no way should they be doing so now, it does put your job on the line believe it or not.
And as far as what the guy above said, it's not that easy.
Sent from my spaceship!

DirtyShroomz said:
Sprint had made it very clear to all reps not to use the upgrade on the Airave line. Many people have done it in the past but in no way should they be doing so now, it does put your job on the line believe it or not.
And as far as what the guy above said, it's not that easy.
Sent from my spaceship!
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I have no reason to believe it doesn't. Perhaps I just talked to someone who didn't care
So why does the airave show the upgrade eligibility? If it can't/isn't supposed to be used, then take that visibility away from the customer. That would simplify things greatly, and no one would be having this discussion in the first place.

Once i got my airvana my account did the same thing. My wife should be available for the 150 but it switched to the airvana now. I dont know whats going to happen when she goes in for the upgrade either.

jickey said:
I have no reason to believe it doesn't. Perhaps I just talked to someone who didn't care
So why does the airave show the upgrade eligibility? If it can't/isn't supposed to be used, then take that visibility away from the customer. That would simplify things greatly, and no one would be having this discussion in the first place.
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Click to collapse
Because the system shows it as a line, simple as that. Your car shows it can go 150mph, do you use it?
Sent from my spaceship!

fireburster said:
Once i got my airvana my account did the same thing. My wife should be available for the 150 but it switched to the airvana now. I dont know whats going to happen when she goes in for the upgrade either.
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Click to collapse
Call in and have it fixed, assuming she didn't lose her upgrade because of the premier program change.
Sent from my spaceship!

DirtyShroomz said:
Because the system shows it as a line, simple as that. Your car shows it can go 150mph, do you use it?
Sent from my spaceship!
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Well, *MY* car doesn't show 150, but if I need to use it, I could
Just playing devil's advocate here - not disagreeing. I understand, just being argumentative with your example...

jickey said:
Well, *MY* car doesn't show 150, but if I need to use it, I could
Just playing devil's advocate here - not disagreeing. I understand, just being argumentative with your example...
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Hah it's cool, it's a forum. Theres no way for Sprint to remove an upgrade from a line and since the airave shows as an additional line it has an upgrade. Bugs that cost more to fix then leave alone and educate reps about I guess.
Sent from my spaceship!

DirtyShroomz said:
Hah it's cool, it's a forum. Theres no way for Sprint to remove an upgrade from a line and since the airave shows as an additional line it has an upgrade. Bugs that cost more to fix then leave alone and educate reps about I guess.
Sent from my spaceship!
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LOL - I'm a SME/Senior Support tech for a large software company - you're preaching to the choir about bugs that cost too much to fix - or development WON'T fix

jickey said:
LOL - I'm a SME/Senior Support tech for a large software company - you're preaching to the choir about bugs that cost too much to fix - or development WON'T fix
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Lol I had no idea but at least you understand
Sent from my spaceship!

Can't you get around this by just going into Bestbuy, RS, or wirefly, then telling them you want to upgrade the 'airave number', it'll show up qualifying as a upgrade, then you buy the phone for the upgrade price (usually the same as a new customer), and walk out, then switch your airave back to that number in a day or two via the sprint site or calling sprint.
Going to try this, since we have 3 lines, all go on a $150 discount (saving them for the EVO 3D) and an airave with a $150 discount, too, which I want to use now on a Nexus S 4G.
Yeah, yeah, this is kind of unfair and cheating the system, but it's Sprint's fault/error/issue, and I'm pissed that I've been getting 0 - 150k from the tower by my house for 5 months now and they don't seem to care. 4G is like 500k tops, unless you're standing across the street from the tower, then it's 2k, which is barely faster than 3G's optimal speed. :|

Hrshycro said:
Can't you get around this by just going into Bestbuy, RS, or wirefly, then telling them you want to upgrade the 'airave number', it'll show up qualifying as a upgrade, then you buy the phone for the upgrade price (usually the same as a new customer), and walk out, then switch your airave back to that number in a day or two via the sprint site or calling sprint.
Click to expand...
Click to collapse
i would like to know if this is something doable by going through 3rd party.

[Q] how to get a nexus s 4g?

So I have seen from several people around the thread that they were able to get a Nexus S 4g as a replacement for their OG EVo. I was wondering what would be some specific reasons to receive this replacement or what I would need to say to tech support.
Thanks

I'm wondering this as well.

i just bought one for $220 on Craigslist. now i have the evo and the nexus. best of both worlds!

You must meet these four criteria
1 be on a replacement..at least once
2 convince them that you can not leave the house for a period of time...i said I was sick and couldn't leave the house
3 the phone had problems that are mostly specific to gingerbread...ex force closes and random reboots
4 say you've talked to a manager and they said a nexus s could be a replacement

reptar832 said:
You must meet these four criteria
1 be on a replacement..at least once
2 convince them that you can not leave the house for a period of time...i said I was sick and couldn't leave the house
3 the phone had problems that are mostly specific to gingerbread...ex force closes and random reboots
4 say you've talked to a manager and they said a nexus s could be a replacement
Click to expand...
Click to collapse
Not true. I simply went to a.service center because of problems with a charging port. They checked it out and verfied it was bad. When they went to order a replacement the nexus s came up as an option so I took it. Take this forewarning, signal on the nexus is horrible, even with the 2.3.5 update.
tapa tapa tapa

Just called Sprint today and got them to send me a Ns4G. All I did was explain to them how terribly unhappy I was with my EVO since the GB update. I might have exaggerated a few issues but they hooked me with the nexus and a nib at that! The "adavanced" tech support guy told me they have gotten tons of complaints about the EVO since the update. He also mention that another update was going to offered for the nexus starting on the 5th, said it was supposed to resolve the radio and battery issues......anyone hear of that? Anyway, since I have had bad reception since the GB update for my evo, I guess I might still have to deal with that......oh well, at least I'll have root again!
ahhhhhh.......going todash.........

pitmaster said:
Just called Sprint today and got them to send me a Ns4G. All I did was explain to them how terribly unhappy I was with my EVO since the GB update. I might have exaggerated a few issues but they hooked me with the nexus and a nib at that! The "adavanced" tech support guy told me they have gotten tons of complaints about the EVO since the update. He also mention that another update was going to offered for the nexus starting on the 5th, said it was supposed to resolve the radio and battery issues......anyone hear of that? Anyway, since I have had bad reception since the GB update for my evo, I guess I might still have to deal with that......oh well, at least I'll have root again!
ahhhhhh.......going todash.........
Click to expand...
Click to collapse
Will you tell me who you called, and if you asked for some specific department, or what you said to receive the Nexus instead of going to the store or getting a replacement evo? When I call they send me to the tech guys and they say that I need to bring it in to a store or they will do a hard reset. So i guess im wondering how you convinced the tech guy to send a Nexus?

schmay33 said:
Will you tell me who you called, and if you asked for some specific department, or what you said to receive the Nexus instead of going to the store or getting a replacement evo? When I call they send me to the tech guys and they say that I need to bring it in to a store or they will do a hard reset. So i guess im wondering how you convinced the tech guy to send a Nexus?
Click to expand...
Click to collapse
Why are you trying to scam a new phone? Total douche move IMO.

Sry0fcr said:
Why are you trying to scam a new phone? Total douche move IMO.
Click to expand...
Click to collapse
Because it's a total douche move of Sprint and HTC to lock the gingerbread bootloader. The Evo is the phone that made sprint relevant, and now for whatever reason a year into its lifespan it becomes LESS moddable instead of more? I approve of the action of trying to dump the evo based on this alone. They have to learn that these devices are ours to mess with, not theirs to lock down.

thegregbradley said:
Because it's a total douche move of HTC to lock the gingerbread bootloader. The Evo is the phone that made sprint relevant, and now for whatever reason a year into its lifespan it becomes LESS moddable instead of more? I approve of the action of trying to dump the evo based on this alone. They have to learn that these devices are ours to mess with, not theirs to lock down.
Click to expand...
Click to collapse
Now that I corrected your post, since Sprint isn't the one that wanted the bootloader locked, I have a solution to this thread:
Buy one.

mattykinsx said:
Now that I corrected your post, since Sprint isn't the one that wanted the bootloader locked, I have a solution to this thread:
Buy one.
Click to expand...
Click to collapse
I agree with you in that usually the answer is don't be a freeloader and just buy the stuff you want. But consider this analogy: I buy a used car, and it worked fine, then I modified it by giving it good tires, suspension, engine upgrades, and made it completely my own. I don't expect the car to be under warranty at all because I've now made it my own, but I do have insurance. My car is crashed into, insurance replaces my car. But now, for some god damn reason when I get the car back, every bolt has a lock on it that I can't get the keys for. I BOUGHT this car originally, but now I can't modify it the way I like, when originally I very specifically went out and bought this kind of car because I CAN modify it? You can't sell someone something, then change what that something is.
A lot of us bought evos because we can modify them. And **** happens, phones get lost and dropped and whatever, that's why we have insurance. But the new evos that they get replaced with do not have the functionality that we want them to have. And they're being replaced with ****ty rebuilt evos, the worst of all worlds. So I see no problem with wanting something comparable, IF you're paying for the insurance and they're replacing the insured device with something that has less functionality. So I do very much agree, that scamming Sprint to get a free new phone is very shady and scummy. But if the product being replaced is less functional than the original, I see no problem with a "side-grade," a comparable device that costs them no more money to replace than the original device, being that they sell for the same amount. Ya feel me?

schmay33 said:
Will you tell me who you called, and if you asked for some specific department, or what you said to receive the Nexus instead of going to the store or getting a replacement evo? When I call they send me to the tech guys and they say that I need to bring it in to a store or they will do a hard reset. So i guess im wondering how you convinced the tech guy to send a Nexus?
Click to expand...
Click to collapse
Seriously I spent 3 hours on the phone and got nowhere.
Sent from my PC36100 using XDA Premium App

thegregbradley said:
I agree with you in that usually the answer is don't be a freeloader and just buy the stuff you want. But consider this analogy: I buy a used car, and it worked fine, then I modified it by giving it good tires, suspension, engine upgrades, and made it completely my own. I don't expect the car to be under warranty at all because I've now made it my own, but I do have insurance. My car is crashed into, insurance replaces my car. But now, for some god damn reason when I get the car back, every bolt has a lock on it that I can't get the keys for. I BOUGHT this car originally, but now I can't modify it the way I like, when originally I very specifically went out and bought this kind of car because I CAN modify it? You can't sell someone something, then change what that something is.
A lot of us bought evos because we can modify them. And **** happens, phones get lost and dropped and whatever, that's why we have insurance. But the new evos that they get replaced with do not have the functionality that we want them to have. And they're being replaced with ****ty rebuilt evos, the worst of all worlds. So I see no problem with wanting something comparable, IF you're paying for the insurance and they're replacing the insured device with something that has less functionality. So I do very much agree, that scamming Sprint to get a free new phone is very shady and scummy. But if the product being replaced is less functional than the original, I see no problem with a "side-grade," a comparable device that costs them no more money to replace than the original device, being that they sell for the same amount. Ya feel me?
Click to expand...
Click to collapse
Listen, I'm not saying I'm not upset with HTC about it.
I can't get my phone repaired [usb failure] because I want to maintain root.
However, just because HTC did something like this doesn't justify scamming Sprint.

thegregbradley said:
Because it's a total douche move of Sprint and HTC to lock the gingerbread bootloader. The Evo is the phone that made sprint relevant, and now for whatever reason a year into its lifespan it becomes LESS moddable instead of more? I approve of the action of trying to dump the evo based on this alone. They have to learn that these devices are ours to mess with, not theirs to lock down.
Click to expand...
Click to collapse
You cannot possibly be an adult. Grow the **** up kids, no one promised you that the Evo would have an unlocked bootloader. The phone is yours to mess with once you buy it and HTC and Sprint won't stop you. But it's Sprint's supply chain, they can buy it from HTC whichever way they want to, locked down or not & you agreed to allow them to send updates to your phone when you signed that contract. It's your choice to buy it as is or to take the OTA update. Live with it or buy a new phone.

thegregbradley said:
Because it's a total douche move of Sprint and HTC to lock the gingerbread bootloader. The Evo is the phone that made sprint relevant, and now for whatever reason a year into its lifespan it becomes LESS moddable instead of more? I approve of the action of trying to dump the evo based on this alone. They have to learn that these devices are ours to mess with, not theirs to lock down.
Click to expand...
Click to collapse
The bootloader has always been locked. HTC just patched the exploit
Sent from my PC36100 using XDA Premium App

pitmaster said:
He also mention that another update was going to offered for the nexus starting on the 5th, said it was supposed to resolve the radio and battery issues......anyone hear of that? Anyway, since I have had bad reception since the GB update for my evo, I guess I might still have to deal with that......oh well, at least I'll have root again!
ahhhhhh.......going todash.........
Click to expand...
Click to collapse
This isn't a bad reception thing. The radios in the Nexus are generally bad, ridiculously bad: WiFi, 3G, voice, all of them are terrible. Its a sweet phone but the signal issues are quite sad and makes it rather frustrating to use the phone. The July 25th update was supposed to address these issues as well and from my experience it is no better. Signal quality is a known issue for the Nexus and it is the poor quality antennas and radios that Samsung uses that makes me question their devices as a whole. I'm just happy I also have my E3D so that I can actuall get a signal when using my phone.

mattykinsx said:
Listen, I'm not saying I'm not upset with HTC about it.
I can't get my phone repaired [usb failure] because I want to maintain root.
However, just because HTC did something like this doesn't justify scamming Sprint.
Click to expand...
Click to collapse
I'm not talking about scamming sprint at all, I'm talking about a comparable replacement. I very much love Sprint and their customer service has been excellent; I misspoke when I blamed them and didn't think about the fact that they are not to blame, HTC is.
That being said, the NS4G goes for a very similar price. Also, I'm talking about legitimate cases of loss or theft in which it's not my fault that the phone, set up the way I like it, is gone. Then the phone is replaced with, at best, a non-unlockable version, and at worst, a ****ty rebuilt replacement with screen issues or crappy USB ports, etc. Why should I, the customer who is paying for the insurance, be supplied with a lesser phone? It would be Asurion replacing my phone, not Sprint, but because they are so disconnected it makes things difficult. I would simply want the phone I lost to be replaced because I'm paying for insurance. They should provide me with what I'm paying to insure, not some weird new less functional device. Again, Asurion, not Sprint. Sprint has only been good to me thusfar.
Sry0fcr said:
You cannot possibly be an adult. Grow the **** up kids, no one promised you that the Evo would have an unlocked bootloader. The phone is yours to mess with once you buy it and HTC and Sprint won't stop you. But it's Sprint's supply chain, they can buy it from HTC whichever way they want to, locked down or not & you agreed to allow them to send updates to your phone when you signed that contract. It's your choice to buy it as is or to take the OTA update. Live with it or buy a new phone.
Click to expand...
Click to collapse
I know this is the way it is, but just because something is some way doesn't mean I should have to live with it or not try to change things. I won't bore you with tales of history in which we have changed the norm to suit society better, nor am I under the delusion that being stuck in a lame contract is as heavy as the idea of slavery or bigotry. But I don't make a habit of sitting idly by and getting screwed over by large companies just because they told me I had to. I'm sure at least those of us who are over 25 on here work very hard for their money (I do), and I don't like being jerked around based on the whim of a corporation. I very much understand what you are saying, and I'm not under the impression that Sprint and the hacker community are pals and that they're backing out on a promise. I'm just saying, I don't see the issue with swapping to an extremely comparable phone IF your phone is already lost/stolen/destroyed, you're on insurance, and you simply prefer to have the other option. Same as if I felt like going to the Samsung Epic. Very similar phones, they're already replacing it, why does it have to be the same phone, especially when the same phone simply isn't the same anymore?
EDIT: Also fellas, I'm not intentionally being challenging with either of you or being argumentative for the sake of trolling or whatever, I'm legitimately just enjoying a robust debate on a lazy Tuesday evening. Thank you for the discussion guys

I choose not to commit insurance fraud myself. Let's remember that OS developers have an obligation to patch exploits. We are not guaranteed a rooted device unless you buy a dev phone.
Sent from my PC36100 using XDA Premium App

thegregbradley said:
I'm not talking about scamming sprint at all, I'm talking about a comparable replacement. I very much love Sprint and their customer service has been excellent; I misspoke when I blamed them and didn't think about the fact that they are not to blame, HTC is.
That being said, the NS4G goes for a very similar price. Also, I'm talking about legitimate cases of loss or theft in which it's not my fault that the phone, set up the way I like it, is gone. Then the phone is replaced with, at best, a non-unlockable version, and at worst, a ****ty rebuilt replacement with screen issues or crappy USB ports, etc. Why should I, the customer who is paying for the insurance, be supplied with a lesser phone? It would be Asurion replacing my phone, not Sprint, but because they are so disconnected it makes things difficult. I would simply want the phone I lost to be replaced because I'm paying for insurance. They should provide me with what I'm paying to insure, not some weird new less functional device. Again, Asurion, not Sprint. Sprint has only been good to me thusfar.
Click to expand...
Click to collapse
Asurion only handles the replacements when a deductible is paid, otherwise it's Sprint.
Also, all carriers use Asurion for their replacement insurance.
It's not Sprint's fault that HTC patched a hole in their bootloader security, therefore it's not fair for them to lose out on money.
If Sprint gives you a different model just because of a software update that does nothing but, essentially, increase the security of the phone....well...they lose out and that's just not a viable reason for them to lose out.
Root will be achieved, it sucks I know but, relax.

Rem3Dy said:
The bootloader has always been locked. HTC just patched the exploit
Sent from my PC36100 using XDA Premium App
Click to expand...
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Well this is the unfortunate grey area, and an oversight on my part... apologies, didn't mean to simplify too much. However, I did buy the phone because of the exploit, this is why I didn't go with a different phone. My side of this is a hard one to defend; surely patching the exploit was considered a security issue. But they had to have known what they were doing, which I can never prove, so my case would never hold up in a court of law, and I know this. It just irritates me and I fear the day that I lose my phone or it gets stolen because I'll be stuck with a crappy, half-assed gingerbread updated Evo, which seems wrong to me.

I really need to say this because it hasn't been reflected by the forum recently

Sprint support is NOT terrible. I know that as humans, our minds tend to remember negative experiences for much longer than positive ones, and I know that people don't come to XDA to share when things are working, but I just had a wonderful session with a tech. I don't remember his name, but I do remember the amount of dedication he put forward for this problem. After having issues with receiving text messages for whoever knows how long, we speculated since I installed Google Voice and then uninstalled it, then not being able to send texts, I Odin'ed back to good old EC05 while re-partitioning and clearing my EFS. I don't know if it was this that broke things, doubt it, but then I tried to make a voice call for the first time in a few days. It failed with an error number 16 and then some switch number. I tried calling the phone and it told my that the Google Voice subscriber (who is me) was unavailable. After thinking 'WTF HAVE I DONE TO THIS!!!!!' for a few minutes I Google'd error 16. It involves fraud, ESN cloning, and running S-OFF (to root) on HTC EVOs. Normally they all got fixed by calling Sprint. I called and the rep removed GV completely from the account. That didn't work. After an hour of resets, refreshes, and trials, he created an E-ticket for me to get a replacement. During this time I had been Googleing the error 16 more. It said something about a CHLS reset. I'm not a rep but I mentioned that we should try it. He said that it had been done earlier but he was eager to try it again. At this point, if I had been handling the call, I would probably be pissed. The called wants me to try something I did half an hour ago. But nope, this rep was perfectly fine with my suggestion. This time it worked and I had all connections restored. I thanked him graciously and asked if, now that we were done, I could ask about the switch to LTE. He told me that he didn't have official information but he would tell me what he had heard/knew. He said that from what he knows that LTE and WiMax will coexist together, perhaps with dual band devices. We laughed at the battery usage of that but he did tell me that Sprint is looking to compete with Verizon for LTE coverage. That's exciting news for me, whether or not it is accurate. Verizon is getting LTE in Delaware, I know there is some 15 miles away from me, and that would be great.
TL;DR for this post: Sprint support is helpful and we only hear about negative experiences. I'm not saying that all calls end well, but we need to remember that every rep is different. There are people who are just doing their job, and there are people who do their job well. From my experience, the latter is much more common.

No they really do suck! All the way up to Executive services...they have locked down the ability to give any benefits to unsatisfied customers and they will straight up lie to cover their asses. They don't give a crap about the customer anymore. I have talked to a few that were nice however they were incompetent, so you can't have it both ways.

though the few support situations i've been in involve a sprint store, although they were kinda uninformed and just kept to the script and ended up being non-helpful both times, i won't say it was a good or bad experience. I'm glad to see someone giving them there props when their do to receive them.

kennyglass123 said:
No they really do suck! All the way up to Executive services...they have locked down the ability to give any benefits to unsatisfied customers and they will straight up lie to cover their asses. They don't give a crap about the customer anymore. I have talked to a few that were nice however they were incompetent, so you can't have it both ways.
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Click to collapse
wow Kenny, surely you don't lump all of us techs into that. I believe myself to be very competent, and I am certainly honest and straightforward.
And the "ability to give any benefits to unsatisfied customers" is pretty ridiculous as it generally sets unreasonable expectations for customers, especially those who then act as if courtesies and favors are expected to be given all the time.
Plus it's just good penny pinching. What do you expect from a company about to spend 10+ billion in the next year and half.
Sent from my SPH-D700 using xda premium

I had a similiar problem awhile back but mine was with not being able to make calls while out of my home area in certain areas was kinda weird but I had 3g and 4g though. Long story short there was a special network reset on sprints end that fixed it for me and maybe it was a chls. This did also occur to me after efs clear.
Sent from my SPH-D700 using xda premium

Okay, yeah, the store people suck. I've never had to call more than once for anything though, whether it was a replacement or even sorting out connection issues. All of the stores I've been in were rude. Ones in NY last time I was there blew me off with a 'hey yo sorry bro but we're busy here and you'll have to leave the phone with us for 4 hours but i dont think you want to do that'. The local store laughed at my mothers call dropping and said that if she can make and receive calls they don't need to help. I guess 5 second connections count as calls. Anyway, maybe I've been lucky! I had issues with Sprint TV and got a discount on my bill because it wasn't at all what I wanted.

Every time i had to call tech support i had a extremely nice and helpful person on the other end they even offered to throw me some credit to my account when my first epic had problems right out of the box and another time with my towers in my area were down for 24 hrs they credited 20 to my account the only bad experience i had was when i went inot the sprint store the on-site tech had absolutely no effin clue how to fix gps on my phone i was trying to calibrate it but it wouldnt lock (first epic right out of the box) he just had no clue about anything and when i showed him some stuff on the epic i got "oh i didnt know it did that" or "ill have to remember that for future troubleshooting" seriously they should really check these guys out before they hire them dude didnt know anything about Android and he was the lead android tech lol

Nvmd 10 char

The people on the other end of the phone are people to, occasionally it can be hard to remember that when they know less than you do...after all, they supposedly do this for a living day in and day out.
The last time I called Sprint it was to add a Canadian calling plan and to ask what the roaming data rate was while in Canada. Both of these items required an inordinate number of transfers and when transferred the person on the other end of the line was clearly baffled as to why I would have been transferred to them. Both items seemed to be a rather simple request as far as I was concerned considering they were very happy to charge me for these services. I would have been happy to use the Internet to do this but the option was grayed out when I logged into my account and the data rate was posted in 5 different sections of the web site at 5 different amounts.
My Sprint cellular service is good in STL and the price (including discount) is marvelous but boy-oh-boy I don't know how these guys keep the lights on.

-sigh-...I suppose it is depressing how little my colleagues know.
Sent from my SPH-D700 using xda premium

Geez, if I had known this would create such a controversy I never would have said anything. I never said that corporate Sprint decisions were good, I never said that I wouldn't like more power to be given to the reps, I only said that we should appreciate those who actually have the capability and training to help out those of us who need it. I know that not everybody is helpful. I also know that if this is how we act on by far one of the nicest XDA sub-forums that exists right now, imagine what these reps must be exposed to every day. If they are less than satisfactory, I wonder how they got that way. It couldn't be years of no appreciation, could it? I never meant to deny the trouble people have had with the support system, but bring some positive to the highly hostile attitude towards Sprint employees. The ones who take the flak aren't the ones who are causing problems. /rant

squshy 7 said:
wow Kenny, surely you don't lump all of us techs into that. I believe myself to be very competent, and I am certainly honest and straightforward.
And the "ability to give any benefits to unsatisfied customers" is pretty ridiculous as it generally sets unreasonable expectations for customers, especially those who then act as if courtesies and favors are expected to be given all the time.
Plus it's just good penny pinching. What do you expect from a company about to spend 10+ billion in the next year and half.
Sent from my SPH-D700 using xda premium
Click to expand...
Click to collapse
No Squishy, definitely present company accepted. And up until a year ago everything was rosy with me an Sprint but something happened in corporate that turned the whole picture sour. Customer service was no longer first. Reps that actually wanted to help said their hands were tied. When I lost a $2000 job that I would have made in 1 days work because of an Airave upgrade Sprint denied it all the way up to Hesse's office. The Airave tech said an update had just went through and caused all calls in my home to go directly to voicemail. After resetting the Airave it was working again. I compained and asked for a simple courtesy to get an early upgrade or just move the date, or just get one more yearly update that they took away, I was told by Executive services that there is no record of an Airave update and my phone lost sync with the tower. After explainging that I had no problem outside of airave range they still stuck to their lie as to prevent a lawsuit on the loss of income. That is a bunch of assh&les to me.

It must be mind numbing to park yourself in that Confederacy of Dunces day in and day out. On the flip side I bet dealing with the public likely makes you want to kill yourself some days.
I'm not even asking that the guy on the end of the phone know anything really....I always assumed, based on how many times I get put on hold, that all a CSR needs is enough time and cerebral ability to type my question into the computer and read me back the answer. It's when this process breaks down that I get pissy.
In all fairness to Sprint it's as bad (or good) as any other consumer tech company I deal with regularly. Obviously not all Sprint CSRs are bad apples but why-oh-why does Sprint's ratio of spoiled fruit seem so high?

RyleyinSTL said:
The people on the other end of the phone are people to, occasionally it can be hard to remember that when they know less than you do...after all, they supposedly do this for a living day in and day out.
The last time I called Sprint it was to add a Canadian calling plan and to ask what the roaming data rate was while in Canada. Both of these items required an inordinate number of transfers and when transferred the person on the other end of the line was clearly baffled as to why I would have been transferred to them. Both items seemed to be a rather simple request as far as I was concerned considering they were very happy to charge me for these services. I would have been happy to use the Internet to do this but the option was grayed out when I logged into my account and the data rate was posted in 5 different sections of the web site at 5 different amounts.
My Sprint cellular service is good in STL and the price (including discount) is marvelous but boy-oh-boy I don't know how these guys keep the lights on.
Click to expand...
Click to collapse
Lol att cell does the same thing when you want to add foreign service plans and are baffled to lol. Att internet customer support are a bunch of retards they don't even know what services they sell. You have to call 5x in order to get the service you already knew you were available to get. All the corporations are just ridiculous. Its not just one its ALL OF THEM.........
Sent from my SPH-D700 using xda premium

My question is, if we know so much more about these devices than the people they are paying to troubleshoot the devices when we have a problem...why the hell aren't WE the one's working at Sprint??
Well, to answer my own question I guess, I see how ruffled feathers get when a noob wanders in asking dumb questions, how many here would volunteer to deal with nothing but noobs all day long?
Well, to answer my second question- I suppose it is easier dealing with noob 'problems' than tracking down a bug in a kernel or a glitch in a ROM UI, but these are fun activities for most self-taught programmers, as opposed to dealing with someone wondering why their phone 'won't work' (however vague that claim is!) probably drives you up a wall..still, if it paid well..where can I sign up? I need a job...lol
My experience with Sprint CustServ so far has been mixed- mostly because if you can't show someone how your phone is misbehaving, and they aren't smart enough to understand what you are describing- troubleshooting is impeded to say the least. On the whole though, the Epic was more trouble than the reps. I'm on my fourth one..

Tomcat5 said:
Geez, if I had known this would create such a controversy I never would have said anything. I never said that corporate Sprint decisions were good, I never said that I wouldn't like more power to be given to the reps, I only said that we should appreciate those who actually have the capability and training to help out those of us who need it. I know that not everybody is helpful. I also know that if this is how we act on by far one of the nicest XDA sub-forums that exists right now, imagine what these reps must be exposed to every day. If they are less than satisfactory, I wonder how they got that way. It couldn't be years of no appreciation, could it? I never meant to deny the trouble people have had with the support system, but bring some positive to the highly hostile attitude towards Sprint employees. The ones who take the flak aren't the ones who are causing problems. /rant
Click to expand...
Click to collapse
Honestly, most of us don't care about your pleasant experience at sprint. The fact remains, the service is mediocre at best and the data is slower than my dead grandmother. Post something most can relate to in the future. Mmmk?
Sent from my C9AN0GEN-MOd EpicOG

b16flybye said:
Honestly, most of us don't care about your pleasant experience at sprint. The fact remains, the service is mediocre at best and the data is slower than my dead grandmother. Post something most can relate to in the future. Mmmk?
Sent from my C9AN0GEN-MOd EpicOG
Click to expand...
Click to collapse
Cool story bro you should tell it agan...
I can't relate to your "mediocre" experience at Sprint. Next time post something I can relate to yeah?

I have to say I have had nothing but good experiences with Sprint Customer Support. (crosses fingers)
A bill issue was resolved fast and easily, and a couple issues with my phones were resolved in a way I was satisfied with.
Given my interactions with Comcast, Verizon, and several other IT companies, I have to give Sprint props, as they were better then all the others, as least in my experience.
As someone that deals with IT calls from irate customers quite often, I feel that a lot of the interactions issue are as much an issue with the customer, as it is with Sprint.
As always... YMMV

DCRocks said:
As always... YMMV
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FTW. Sometimes I get so mad at them that I want to cancel my service immediately. Other times, they're the greatest thing since sliced bread.
Had to go into the store, waited something like 45 minutes for an associate to help get my kids phone changed over. He was very polite and apologetic... then I've had chats where they promised the unwanted service that kept coming back....took three bill cycles to resolve....
Mostly I've had good experiences with them. But I'm low maintenance....

ive got 2 great corp. stores near me. most of the techs and front end people are rooted. i go in there and we talk about rooting, samsung and bada, apple hatred, all that good stuff. mostly nothing but good experiences here. if any one here is having trouble with sprint, try this number. no hold times, a live english speaking person, and typically, they are somewhat experienced.
877-775-4886
account services aka retentions, but they are still more than willing to help.