Sprint support is NOT terrible. I know that as humans, our minds tend to remember negative experiences for much longer than positive ones, and I know that people don't come to XDA to share when things are working, but I just had a wonderful session with a tech. I don't remember his name, but I do remember the amount of dedication he put forward for this problem. After having issues with receiving text messages for whoever knows how long, we speculated since I installed Google Voice and then uninstalled it, then not being able to send texts, I Odin'ed back to good old EC05 while re-partitioning and clearing my EFS. I don't know if it was this that broke things, doubt it, but then I tried to make a voice call for the first time in a few days. It failed with an error number 16 and then some switch number. I tried calling the phone and it told my that the Google Voice subscriber (who is me) was unavailable. After thinking 'WTF HAVE I DONE TO THIS!!!!!' for a few minutes I Google'd error 16. It involves fraud, ESN cloning, and running S-OFF (to root) on HTC EVOs. Normally they all got fixed by calling Sprint. I called and the rep removed GV completely from the account. That didn't work. After an hour of resets, refreshes, and trials, he created an E-ticket for me to get a replacement. During this time I had been Googleing the error 16 more. It said something about a CHLS reset. I'm not a rep but I mentioned that we should try it. He said that it had been done earlier but he was eager to try it again. At this point, if I had been handling the call, I would probably be pissed. The called wants me to try something I did half an hour ago. But nope, this rep was perfectly fine with my suggestion. This time it worked and I had all connections restored. I thanked him graciously and asked if, now that we were done, I could ask about the switch to LTE. He told me that he didn't have official information but he would tell me what he had heard/knew. He said that from what he knows that LTE and WiMax will coexist together, perhaps with dual band devices. We laughed at the battery usage of that but he did tell me that Sprint is looking to compete with Verizon for LTE coverage. That's exciting news for me, whether or not it is accurate. Verizon is getting LTE in Delaware, I know there is some 15 miles away from me, and that would be great.
TL;DR for this post: Sprint support is helpful and we only hear about negative experiences. I'm not saying that all calls end well, but we need to remember that every rep is different. There are people who are just doing their job, and there are people who do their job well. From my experience, the latter is much more common.
No they really do suck! All the way up to Executive services...they have locked down the ability to give any benefits to unsatisfied customers and they will straight up lie to cover their asses. They don't give a crap about the customer anymore. I have talked to a few that were nice however they were incompetent, so you can't have it both ways.
though the few support situations i've been in involve a sprint store, although they were kinda uninformed and just kept to the script and ended up being non-helpful both times, i won't say it was a good or bad experience. I'm glad to see someone giving them there props when their do to receive them.
kennyglass123 said:
No they really do suck! All the way up to Executive services...they have locked down the ability to give any benefits to unsatisfied customers and they will straight up lie to cover their asses. They don't give a crap about the customer anymore. I have talked to a few that were nice however they were incompetent, so you can't have it both ways.
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wow Kenny, surely you don't lump all of us techs into that. I believe myself to be very competent, and I am certainly honest and straightforward.
And the "ability to give any benefits to unsatisfied customers" is pretty ridiculous as it generally sets unreasonable expectations for customers, especially those who then act as if courtesies and favors are expected to be given all the time.
Plus it's just good penny pinching. What do you expect from a company about to spend 10+ billion in the next year and half.
Sent from my SPH-D700 using xda premium
I had a similiar problem awhile back but mine was with not being able to make calls while out of my home area in certain areas was kinda weird but I had 3g and 4g though. Long story short there was a special network reset on sprints end that fixed it for me and maybe it was a chls. This did also occur to me after efs clear.
Sent from my SPH-D700 using xda premium
Okay, yeah, the store people suck. I've never had to call more than once for anything though, whether it was a replacement or even sorting out connection issues. All of the stores I've been in were rude. Ones in NY last time I was there blew me off with a 'hey yo sorry bro but we're busy here and you'll have to leave the phone with us for 4 hours but i dont think you want to do that'. The local store laughed at my mothers call dropping and said that if she can make and receive calls they don't need to help. I guess 5 second connections count as calls. Anyway, maybe I've been lucky! I had issues with Sprint TV and got a discount on my bill because it wasn't at all what I wanted.
Every time i had to call tech support i had a extremely nice and helpful person on the other end they even offered to throw me some credit to my account when my first epic had problems right out of the box and another time with my towers in my area were down for 24 hrs they credited 20 to my account the only bad experience i had was when i went inot the sprint store the on-site tech had absolutely no effin clue how to fix gps on my phone i was trying to calibrate it but it wouldnt lock (first epic right out of the box) he just had no clue about anything and when i showed him some stuff on the epic i got "oh i didnt know it did that" or "ill have to remember that for future troubleshooting" seriously they should really check these guys out before they hire them dude didnt know anything about Android and he was the lead android tech lol
Nvmd 10 char
The people on the other end of the phone are people to, occasionally it can be hard to remember that when they know less than you do...after all, they supposedly do this for a living day in and day out.
The last time I called Sprint it was to add a Canadian calling plan and to ask what the roaming data rate was while in Canada. Both of these items required an inordinate number of transfers and when transferred the person on the other end of the line was clearly baffled as to why I would have been transferred to them. Both items seemed to be a rather simple request as far as I was concerned considering they were very happy to charge me for these services. I would have been happy to use the Internet to do this but the option was grayed out when I logged into my account and the data rate was posted in 5 different sections of the web site at 5 different amounts.
My Sprint cellular service is good in STL and the price (including discount) is marvelous but boy-oh-boy I don't know how these guys keep the lights on.
-sigh-...I suppose it is depressing how little my colleagues know.
Sent from my SPH-D700 using xda premium
Geez, if I had known this would create such a controversy I never would have said anything. I never said that corporate Sprint decisions were good, I never said that I wouldn't like more power to be given to the reps, I only said that we should appreciate those who actually have the capability and training to help out those of us who need it. I know that not everybody is helpful. I also know that if this is how we act on by far one of the nicest XDA sub-forums that exists right now, imagine what these reps must be exposed to every day. If they are less than satisfactory, I wonder how they got that way. It couldn't be years of no appreciation, could it? I never meant to deny the trouble people have had with the support system, but bring some positive to the highly hostile attitude towards Sprint employees. The ones who take the flak aren't the ones who are causing problems. /rant
squshy 7 said:
wow Kenny, surely you don't lump all of us techs into that. I believe myself to be very competent, and I am certainly honest and straightforward.
And the "ability to give any benefits to unsatisfied customers" is pretty ridiculous as it generally sets unreasonable expectations for customers, especially those who then act as if courtesies and favors are expected to be given all the time.
Plus it's just good penny pinching. What do you expect from a company about to spend 10+ billion in the next year and half.
Sent from my SPH-D700 using xda premium
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No Squishy, definitely present company accepted. And up until a year ago everything was rosy with me an Sprint but something happened in corporate that turned the whole picture sour. Customer service was no longer first. Reps that actually wanted to help said their hands were tied. When I lost a $2000 job that I would have made in 1 days work because of an Airave upgrade Sprint denied it all the way up to Hesse's office. The Airave tech said an update had just went through and caused all calls in my home to go directly to voicemail. After resetting the Airave it was working again. I compained and asked for a simple courtesy to get an early upgrade or just move the date, or just get one more yearly update that they took away, I was told by Executive services that there is no record of an Airave update and my phone lost sync with the tower. After explainging that I had no problem outside of airave range they still stuck to their lie as to prevent a lawsuit on the loss of income. That is a bunch of assh&les to me.
It must be mind numbing to park yourself in that Confederacy of Dunces day in and day out. On the flip side I bet dealing with the public likely makes you want to kill yourself some days.
I'm not even asking that the guy on the end of the phone know anything really....I always assumed, based on how many times I get put on hold, that all a CSR needs is enough time and cerebral ability to type my question into the computer and read me back the answer. It's when this process breaks down that I get pissy.
In all fairness to Sprint it's as bad (or good) as any other consumer tech company I deal with regularly. Obviously not all Sprint CSRs are bad apples but why-oh-why does Sprint's ratio of spoiled fruit seem so high?
RyleyinSTL said:
The people on the other end of the phone are people to, occasionally it can be hard to remember that when they know less than you do...after all, they supposedly do this for a living day in and day out.
The last time I called Sprint it was to add a Canadian calling plan and to ask what the roaming data rate was while in Canada. Both of these items required an inordinate number of transfers and when transferred the person on the other end of the line was clearly baffled as to why I would have been transferred to them. Both items seemed to be a rather simple request as far as I was concerned considering they were very happy to charge me for these services. I would have been happy to use the Internet to do this but the option was grayed out when I logged into my account and the data rate was posted in 5 different sections of the web site at 5 different amounts.
My Sprint cellular service is good in STL and the price (including discount) is marvelous but boy-oh-boy I don't know how these guys keep the lights on.
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Lol att cell does the same thing when you want to add foreign service plans and are baffled to lol. Att internet customer support are a bunch of retards they don't even know what services they sell. You have to call 5x in order to get the service you already knew you were available to get. All the corporations are just ridiculous. Its not just one its ALL OF THEM.........
Sent from my SPH-D700 using xda premium
My question is, if we know so much more about these devices than the people they are paying to troubleshoot the devices when we have a problem...why the hell aren't WE the one's working at Sprint??
Well, to answer my own question I guess, I see how ruffled feathers get when a noob wanders in asking dumb questions, how many here would volunteer to deal with nothing but noobs all day long?
Well, to answer my second question- I suppose it is easier dealing with noob 'problems' than tracking down a bug in a kernel or a glitch in a ROM UI, but these are fun activities for most self-taught programmers, as opposed to dealing with someone wondering why their phone 'won't work' (however vague that claim is!) probably drives you up a wall..still, if it paid well..where can I sign up? I need a job...lol
My experience with Sprint CustServ so far has been mixed- mostly because if you can't show someone how your phone is misbehaving, and they aren't smart enough to understand what you are describing- troubleshooting is impeded to say the least. On the whole though, the Epic was more trouble than the reps. I'm on my fourth one..
Tomcat5 said:
Geez, if I had known this would create such a controversy I never would have said anything. I never said that corporate Sprint decisions were good, I never said that I wouldn't like more power to be given to the reps, I only said that we should appreciate those who actually have the capability and training to help out those of us who need it. I know that not everybody is helpful. I also know that if this is how we act on by far one of the nicest XDA sub-forums that exists right now, imagine what these reps must be exposed to every day. If they are less than satisfactory, I wonder how they got that way. It couldn't be years of no appreciation, could it? I never meant to deny the trouble people have had with the support system, but bring some positive to the highly hostile attitude towards Sprint employees. The ones who take the flak aren't the ones who are causing problems. /rant
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Honestly, most of us don't care about your pleasant experience at sprint. The fact remains, the service is mediocre at best and the data is slower than my dead grandmother. Post something most can relate to in the future. Mmmk?
Sent from my C9AN0GEN-MOd EpicOG
b16flybye said:
Honestly, most of us don't care about your pleasant experience at sprint. The fact remains, the service is mediocre at best and the data is slower than my dead grandmother. Post something most can relate to in the future. Mmmk?
Sent from my C9AN0GEN-MOd EpicOG
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Cool story bro you should tell it agan...
I can't relate to your "mediocre" experience at Sprint. Next time post something I can relate to yeah?
I have to say I have had nothing but good experiences with Sprint Customer Support. (crosses fingers)
A bill issue was resolved fast and easily, and a couple issues with my phones were resolved in a way I was satisfied with.
Given my interactions with Comcast, Verizon, and several other IT companies, I have to give Sprint props, as they were better then all the others, as least in my experience.
As someone that deals with IT calls from irate customers quite often, I feel that a lot of the interactions issue are as much an issue with the customer, as it is with Sprint.
As always... YMMV
DCRocks said:
As always... YMMV
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FTW. Sometimes I get so mad at them that I want to cancel my service immediately. Other times, they're the greatest thing since sliced bread.
Had to go into the store, waited something like 45 minutes for an associate to help get my kids phone changed over. He was very polite and apologetic... then I've had chats where they promised the unwanted service that kept coming back....took three bill cycles to resolve....
Mostly I've had good experiences with them. But I'm low maintenance....
ive got 2 great corp. stores near me. most of the techs and front end people are rooted. i go in there and we talk about rooting, samsung and bada, apple hatred, all that good stuff. mostly nothing but good experiences here. if any one here is having trouble with sprint, try this number. no hold times, a live english speaking person, and typically, they are somewhat experienced.
877-775-4886
account services aka retentions, but they are still more than willing to help.
Related
No, this isn't one of those heard it from a friend who heard it from a friend who heard it from another you've been messing around kinda things. This is straight from Sprint to us over at Android Central.
We have heard reports of users experiencing less-than-expected 3G upload speeds with their Samsung Epic 4G. After extensive investigation, Sprint and Samsung have identified an enhancement that may improve upload speeds on the Epic. This fix will be made available in the next maintenance release. It’s important to note that network speeds are impacted by many factors when using commercially-available speed test applications and test results may or may not be true indicator of the actual network performance.
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Figured you guys would be interested. Source Android Central
The pessimists were wrong
Weird wording, though... "may" improve upload speeds? "Hey guys, try this out, see how it works. May fix it, may not, who knows?"
Extend my 30 day trial and I'm willing to wait and try this fix that "may" work. Otherwise, it's too one-sided a gamble.
Sent from my SPH-D700 using XDA App
I'm confident that the fix will remove the cap. I would assume that the word "may" is used because people live in markets where upload speeds are slow regardless of the cap. So, wile the upload issue would technically fixed, for those people, uploads wouldn't improve regardless. Let's have a little faith, shall we? We've done our part to make noise and get the gadget blogs to take notice... hopefully the fix will do the rest.
In short, I think that too many are reading too far into the meaning of the word "may."
Sent from my SPH-D700 using XDA App
APOLAUF said:
In short, I think that too many are reading too far into the meaning of the word "may."
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I don't begrudge Sprint that wiggle room, so long as they extend the trial period so the customers can confirm that the fix works. Or perhaps amend the contract to say that we "may" pay the bills.
As it stands, Sprint seems to expect us, the customers, to commit to a contract on the optimistic speculation that the fix will materialize and solve the problem.
The 30-day deadline is Sprint's deadline, not mine. They have the discretion to extend it for this special case in return for asking me as a customer to trust them and wait for the fix.
Just seeking a fair two-way relationship.
The word "may" closes them off from idiots saying "I had 150k uploads before, now I had 145k once out of 25 tries! I want a new phone! I WANT A NEW PHONE!!!!!"
And if you think idiots like that aren't out there, you haven't worked in a cellular store before.
entropism said:
The word "may" closes them off from idiots saying "I had 150k uploads before, now I had 145k once out of 25 tries! I want a new phone! I WANT A NEW PHONE!!!!!"
And if you think idiots like that aren't out there, you haven't worked in a cellular store before.
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Too bad about the idiots (including those who work in cellular stores).
The established fact is that the Epic is broken and customers paid good money for it. The vendor is at fault for this, not "idiot" customers. Since the vendor is now asking customers to grant them extra trust and wait for a fix, the vendor should extend the trial period in return. A mutual fair deal.
boomerbubba said:
Too bad about the idiots (including those who work in cellular stores).
The established fact is that the Epic is broken and customers paid good money for it. The vendor is at fault for this, not "idiot" customers. Since the vendor is now asking customers to grant them extra trust and wait for a fix, the vendor should extend the trial period in return. A mutual fair deal.
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The vendor is not asking you to or making you keep the product if you do not like the cap. The vendor is trying to fix an issue that some have voiced as a concern, it is not a promise it will meet your expectations. Most people would not even notice the cap because upload speeds on 3g typically are not very good regardless, there is no guarantee of upload speeds or a minimum speed you must receive and the service is not sold that way. However if upload speeds are of extreme importance and if this product doesnt work for you then return it. You are owed nothing special because you want to wait to see if this is an acceptable outcome to you. A product is being sold, there is a trial period, make your judgement on the facts available to you now and either keep the product or do not, if you are unsure of this will fix the issue then return it.
mark920 said:
The vendor is not asking you to or making you keep the product if you do not like the cap. The vendor is trying to fix an issue that some have voiced as a concern, it is not a promise it will meet your expectations. Most people would not even notice the cap because upload speeds on 3g typically are not very good regardless, there is no guarantee of upload speeds or a minimum speed you must receive and the service is not sold that way. However if upload speeds are of extreme importance and if this product doesnt work for you then return it. You are owed nothing special because you want to wait to see if this is an acceptable outcome to you. A product is being sold, there is a trial period, make your judgement on the facts available to you now and either keep the product or do not, if you are unsure of this will fix the issue then return it.
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Do you represent Sprint? If anyone at Sprint said that to me I almost certainly would tell them to cancel the contract. But I don't think you do speak for Sprint. I think they do want the two grand, so they are asking for the business.
Look, the simple fact is, we live in a sanitized, litigious, pussified society, and people want to sue over EVERYTHING. By saying the word "may", instead of will, Sprint is practicing a much needed case of Covering Their Ass.
Is the 150k upload speeds a bug that needs fixing? YES. However, by wording it as "will" instead of "may", people who living in an area where say, 100k uploads are the norm and they don't see a DEFINITE upload speed of over 150k (the "will" represents a definite, a constant, a guarantee), they can easily give Sprint **** over their wording, and either demand a new phone for free, demand an ETF free termination, or try to start a lawsuit.
Now, by wording it as "may", they cover their ass in the extreme cases that everyone else with half a brain realizes is just common sense.
entropism said:
Now, by wording it as "may", they cover their ass in the extreme cases that everyone else with half a brain realizes is just common sense.
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As I said, I don't begrudge Sprint that wiggle room. I'm willing to trust them to give them time to implement the fix if, and only if, they also extend the trial period. If they have faith in their own purported plan for remediation, that should not be a problem. And remember, this is a design defect for which they and their manufacturing partner bear responsibility in the first place. This certainly not the customers' fault (your smug attitude about "idiot" customers notwithstanding).
So overall, I'm willing to cut Sprint a break if they reciprocate.
I'd HARDLY call it a smug attitude, thank you very much. When YOU deal with people who do the following on a daily basis, you'd be jaded too:
1 - Hand you a phone with a HOLE in the screen and demand it was a manufacturing defect that a screwdriver went through it, then try to take a swing at you when you hand them an insurance card.
2 - Hand you a phone with moist sand pouring out of it and try to claim it never got near water
3 - hand you a still damp phone with RICE still inside it, and claim they never got it wet and had no idea how the rice got inside
4 - hand you a phone that literally pours liquid onto your desk, then proceed to tell you that they got into a fight with their girlfriend, who proceeded to throw it on the floor and PEE on it (really wish I wore gloves for that one)
That being said, there are people who will try to cancel over everything, and the wording between "may" or "will" is something that WILL come back to bite Sprint (or any other company) in the ass at one point or another.
entropism said:
I'd HARDLY call it a smug attitude, thank you very much. When YOU deal with people who do the following on a daily basis, you'd be jaded too...
<snip>
That being said, there are people who will try to cancel over everything, and the wording between "may" or "will" is something that WILL come back to bite Sprint (or any other company) in the ass at one point or another.
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I have no doubt that such incidents happen. We also could tick off plenty of reasons not to trust carriers, manufacturers and cell phone sales consultants in particular. There is not just idiocy, but also dissembling and downright dishonesty. Samsung, in particular, has a pretty sorry reputation for customer support.
You don't trust customers. Understood. I don't trust cell phone salesmen. And I certainly don't trust corporations like Sprint any further than they are willing to trust me. The fact is that they now have the special case of a defective product with no fix yet, and the bolus of early adopters, including me, is nearing the 30 day deadline. I should think Sprint would be interested in keeping our business to give itself time, instead of saying: "Take it or leave it. You take all the risk of a fix, even though we and Samsung are to blame."
Read my lips. I am not quibbling over "may," but over the one-sided allocation of risk and trust. I have said twice I can understand that Sprint wants wiggle room, but I want reciprocation.
APOLAUF said:
I'm confident that the fix will remove the cap. I would assume that the word "may" is used because people live in markets where upload speeds are slow regardless of the cap. So, wile the upload issue would technically fixed, for those people, uploads wouldn't improve regardless. Let's have a little faith, shall we? We've done our part to make noise and get the gadget blogs to take notice... hopefully the fix will do the rest.
In short, I think that too many are reading too far into the meaning of the word "may."
Sent from my SPH-D700 using XDA App
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Tell that to the people who have the Sprint Samsung Moment. From Nov. 9th 2009 to today they are still fighting the uphill battle trying to get their phones fixed.
community.sprint.com/baw/thread/24237;jsessionid=FFCC2CF5B47FB507F65A95C2A5374757.app1jive1?start=345&tstart=0&reqsorting=dec
I'm sure Sprint and Samsung used the words MAY fix your airplane mode issue or MAY fix your data lockup problems but it's been nearly a year and the problems still exist.
The 24 pages of that thread and 10 months later, I thinking that Sprint/Samsung MAY have screwed Moment users over.
However I will say that Samsung is putting all their eggs in the Galaxy S bucket. If they screw over the owners of all these phones on all the carriers out there, their reputation will be destroyed in the cellular arena. They know it's in their best interest to fix these problems fast (if possible), it would totally suck though if these issues are hardware based.
Just letting you know, a Moment software update especially for the airplane mode bug is coming this week. A little late, but still...
entropism said:
The word "may" closes them off from idiots saying "I had 150k uploads before, now I had 145k once out of 25 tries! I want a new phone! I WANT A NEW PHONE!!!!!"
And if you think idiots like that aren't out there, you haven't worked in a cellular store before.
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Entropism, you are a really helpful poster and I admire you. There are plenty of nice sprint works, soem informed ones, and a lot of condescending dolts. I consider you to be nice and knowledgeable.
But around here, among friends, we have all been around the block and seen things Sprint has fixed and things they have never fixed, and simply relied on textual "fixes" of what to expect.
So when it comes to these stunning low 3G speeds, it is shocking sprint did not see this in there tests, and also given the recently discovered apparent packet filtering on Epic yet not on Evo, it does make people rightfully cautious about being sure of anything Sprint says.
The Epic other serious bug, the GPS, is also very disconcerting. We knwo the way it manifests, might, unlike the 3G issue, have made it harder for Sprint to see. After all it goes away temporarily with resets. so maybe their testers were reseting often. But given the Galaxy S having so many GPS problems testing there should have been more stringent as well. Sprint is still giving people false and misleading advce on users on fixing aGPS, telling them to use wireless network locaiton, which is a misdirection to tower locaiton and has no affect on the real bug.
Just for the record, the actual Sprint representative I last talked to about this issue was much more reasonable and accommodating after reading the Sprint statement on the 3G network issue. He cut me some slack on the trial period while awaiting this fix, and I cut Sprint some slack on keeping the line and the phone while we wait. A win-win deal. We both hope the fix comes through and that it works.
boomerbubba said:
Just for the record, the actual Sprint representative I last talked to about this issue was much more reasonable and accommodating after reading the Sprint statement on the 3G network issue. He cut me some slack on the trial period while awaiting this fix, and I cut Sprint some slack on keeping the line and the phone while we wait. A win-win deal. We both hope the fix comes through and that it works.
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Glad this worked out for you (so far). Let's hope the fix is everything we've been asking for...
boomerbubba said:
Just for the record, the actual Sprint representative I last talked to about this issue was much more reasonable and accommodating after reading the Sprint statement on the 3G network issue. He cut me some slack on the trial period while awaiting this fix, and I cut Sprint some slack on keeping the line and the phone while we wait. A win-win deal. We both hope the fix comes through and that it works.
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You would be stunned how often Sprint employees will go out of their way to keep you as a customer if you just ask someone. I've gotten extra upgrades, I've gotten them to turn the $75 extra line upgrade bonus into a full $150 upgrade, I've gotten actual money off of monthly bills and quite a few other things for minor inconveniences in performance and/or billing. The reason my family is STILL with Sprint (besides being the best bang for your buck everything plan out there) is that we've all had AWFUL experiences with the other companies out there (especially ATT) and Sprint very regularly impresses.
I told a rep at the Sprint store that I want to get an Epic on Oct 1 but was worried about those issues and he offered to extend my 30 days (for switching phones only, not for bailing out of contract) until the time at which they release the next update if I needed it to ensure that my issues were addressed.
aero1 said:
But around here, among friends, we have all been around the block and seen things Sprint has fixed and things they have never fixed, and simply relied on textual "fixes" of what to expect.
So when it comes to these stunning low 3G speeds, it is shocking sprint did not see this in there tests, and also given the recently discovered apparent packet filtering on Epic yet not on Evo, it does make people rightfully cautious about being sure of anything Sprint says.
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Oh trust me, I know. There are aspects of Sprint's procedures and testing that I think are asinine, and I definitely give as much leeway in my store as I can without getting fired. All I was doing was commenting on the legality and reasoning behind the wording, nothing more and nothing less. The simple fact is that yes, Sprint should have had these issues fixed, but I know that they have been aware (even if not admitted publicly) from the start and working on the bugs since before launch.
However, I stand behind my original statement: Customers will do ANYTHING to try to get one over on Sprint, read a forum thread on SERO if you want proof. And a simple wording difference between "may" and "will" can mean a world of difference.
At&t sent me a message that i HAVE to upgrade to their 2.2 is this actually important?
Sent from my CM7 HTC Aria using XDAp
AriaUSer_ said:
At&t sent me a message that i HAVE to upgrade to their 2.2 is this actually important?
Sent from my CM7 HTC Aria using XDAp
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Perhaps the message you received today is different from the one I got. The one I got didn't say I had to flash the update, it just implied as much by emphasizing what an "important" update this is. In any event, it's all a load of crap. The update is not required (it's your device; no one can make you flash a ROM that you don't want to install), and be advised that if you do flash it you won't be able to root. In fact, you'll lose root if you have it and you won't be able to get it back. AT&T can bite me.
This is what the txt message said:
AT&T Free Msg: An important software update is available for your HTC Aria. To update to Android 2.2, connect to http://www.htc.com/us/support/aria-att/downloads/ and follow the instructions.
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It is as Buck said, it is an optional suggestion.
Ok thanks guys I guess mines different they also said I need to install software to my phone
Sent from my CM7 HTC Aria using XDA App
I got one this afternoon.
I hate at and t
Im pretty sure we all got that same message. You dont HAVE to upgrade (or downgrade for those of us on 2.3 already ). Just delete the message and go on with your lives as usual.
AriaUSer_ said:
Ok thanks guys I guess mines different they also said I need to install software to my phone
AT&T Free Msg: An important software update is available for your HTC Aria. To update to Android 2.2, connect to http://www.htc.com/us/support/aria-att/downloads/ and follow the instructions.
This is what I received. In any event, disregard it.
Sent from my CM7 HTC Aria using XDA App
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Sent from my Liberty using XDA App
yah, i got the same message too. DELETE
told my friends also to disregard. Damn ATT trying to take control
I looked at the message as I was heading into the bank, laughed because I was already on 2.2 (Liberated FR008) and deleted the message.
Coming to find out, it was ironic that I received the message the same day AT&T started clamping down on iPhone users for tethering, since I had to use the hotspot function on an unlimited data plan the weekend before due to a fried cable modem in the house.
Deleted message. It was also on the day that I read somewhere that AT&T is buying out T Mobile. Another bad sign...The less competitors to AT&T = Higher pricing, less stability, poorer customer service and pretty much an all around awful experience..
...coming right up!
Yeah, like everyone has said don't be fooled into this update.
A friend of mine went to att and bought an android, but they helpfully updated the device before giving it to him. He promptly asked for a virgin device and they did so.
They will sell you what you want... well mostly. Heh
"Do you mind if I turn up the AC?"
So, hypothetically, say I'm an idiot
and updated with ATT before reading this forum post about how I won't be able to root/mod. Any estimates on how long it will take before 2.2 is rooted for the Aria? I now realize a few of the very simple things HTC/ATT haven't changed that would have helped a lot in simple day to day stuff, like light sensor control (why do those damn buttons at the bottom have to be so bright at night), and removing ATT bloatware.
Amen 2 that simplemobile is the bomb 60$ unlimited an 4g ooh nice fucc tmo an at&t
OJsakila said:
Deleted message. It was also on the day that I read somewhere that AT&T is buying out T Mobile. Another bad sign...The less competitors to AT&T = Higher pricing, less stability, poorer customer service and pretty much an all around awful experience..
...coming right up!
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sent from my simple mobile htc via tapatalk
I never understood the frustration or hate over any provider honestly.
AT&T/HTC finally coming around with their 2.2, which is great for folks who don't want to do what a lot of us do to the phone.
For the rest of us, delete/ignore the message. Nobody is forcing you to take 2.2. Situation resolved.
ATT isn't the bane of wireless communications. Fact is, no single provider out there is the end-all be-all godsend for everyone, because it's a volatile industry and everyone's wants/perceptions/experiences are different.
Many smaller networks piggyback/lease frequency/bands/bandwidth from the same towers we're all on. As such you're not going to see hellish lag or vastly deposed quality. Their network priority levels -might- change a bit, but they're not taking over the bandwidth. They were already on the same highway with us, just in a different lane.
If it's like any buyout, the inducted customers will be offered a package to stick with their grandfathered plan (if it has benefits over the company's standard plans), and will probably also keep the same limitations as before.
Example, if TMO had no service or roaming service in City A but ATT has service there, they won't get the service because of the grandfathered plan unless they go with a full ATT plan. Even though the whole time the only difference was a network flag somewhere saying that this person's account isn't authorized to use the tower in that city.
That's really what a lot of it boils down to most of the time.
SimpleMobile might work for someone, VZN might work for another.. etc.
Customer Service is always going to vary no matter what, that's based on expectations/experience. If you like the outcome you love the service, if not they suck. So take that out of the equation. Most of the big boys have similar plans right now, and have been playing the technology game.
Until someone decides to suddenly get fruity with plan prices or has some epic technology gamepiece to play.. it's going to remain mostly the same across the board.
We're all simply dollars and cents. We're a number in a database which is then multiplied by how much they pull from us annually, so they can forecast their own income. We pissed someone off, boo hoo, we have a few million other customers.
I'm not PRO ATT either. I help friends find what works for them. I give them advice based on what their needs/wants are. I used to be Bell South, then it went Cingular, now it's AT&T--and I've kept my original plan from day one because it's better than what any other provider has right now. Last I checked, 2 years ago, I'm one of two people in the entire ATT network with that particular plan. It works for me.
Good hunting to everyone out there, and enjoy the technoloigy.
I have been a long term customer of att and have for the most part been happy. However, it is frustrating that they charge for every feature versus other carriers who give it for free or cheaper.
I think for the most part there are good reasons why people bash the company. Maybe they should switch carriers if it bothers them enough, I'm not sure. However, my minor compliants do not warrant a switch.
Btw, a phone is now more than a voice communication device and to put artificial restrictions in software in my mind is absurd.
I'm happy for you that you have a great plan, but as you know the curent plans are poor in comparison. People are allowed to complain. Let them.
"Do you mind if I turn up the AC?"
OJsakila said:
Deleted message. It was also on the day that I read somewhere that AT&T is buying out T Mobile. Another bad sign...The less competitors to AT&T = Higher pricing, less stability, poorer customer service and pretty much an all around awful experience..
...coming right up!
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Doesn't this mean we get better signal ?
vicmora5 said:
Doesn't this mean we get better signal ?
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No. They use/share/pay for the same towers.
actually, as a tmobile customer you might have more access or something but, honestly, I really dont know..lol
TheFurnace said:
I have been a long term customer of att and have for the most part been happy. However, it is frustrating that they charge for every feature versus other carriers who give it for free or cheaper.
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I haven't compared their plans since summer, and at that point I'd compared their plans with VZN and Sprint, for someone else. At that time all 3 companies had the exact same plan offerings down to the feature and penny. Only difference was how each one billed data.
For this person, data wasn't an issue anyhow because they wanted a "regular" phone. So it came down to what phone they wanted, and they went VZN because ATT's regular phone selection blows whale chunks.
We didn't look at other smaller or competing providers because they didn't offer the same overall coverage as the big 3 did.
So what I'm saying is, I dunno what's out there now, but it seems the big 3 have similar plans as each other every time I look. Smaller competitors may have better options/plans/all-inclusive-stuff but again, you have to make sure it works for you.
And bear in mind one reason TMO scuttled the ship is because they were losing income fast.
TheFurnace said:
I think for the most part there are good reasons why people bash the company. Maybe they should switch carriers if it bothers them enough, I'm not sure. However, my minor compliants do not warrant a switch.
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Totally agree! "your mileage may vary", everyone's experience will be different. SprintPCS pissed me off years ago, one reason I was glad to drop them. They were undergoing heavy technical issues with their towers in our area, but because of how they had the phone programmed, even though it could roam digitally it didn't--they set it up to use their service only if we were near their signal.
Couldn't even dial 911 at one point, and I showed this to the techs. They tried with their phones.. same thing. The white-washed faces and lack of response said it all.
Prior to their working on the towers I dropped calls more frequently than I took steps walking. One time when I dropped my phone, the antenna broke off and part of the PCB was actually damaged--and it got a better signal.
TheFurnace said:
Btw, a phone is now more than a voice communication device and to put artificial restrictions in software in my mind is absurd.
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Totally agree! They've got their reasons though. They're there to stay in business, we're here to make use of their service. It's a matter of keeping each-other happy.
TheFurnace said:
I'm happy for you that you have a great plan, but as you know the curent plans are poor in comparison. People are allowed to complain. Let them.
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I didn't mean to come off as a jerk and hope nobody took it as such. I'm a huge supporter of getting your complaints out there and letting people know how your experience went.
I just hate it when I see endless complaints and it seems like none of it is fruitful. If you complain, that's good! Just try and make it count. Do more than complain, explain your situation so others can make informed decisions about which carrier to go to. Things like "XYZ Carrier SUCKS they should burn to the ground!" doesn't help anyone.
Not saying anyone here has done that! I just saw a stream of "random hate for various reasons" starting to come out, like I do everywhere, and wanted to encourage folks to try and make it count. And to understand how things operate a little bit better.
Happy hacking everyone
vesperwillow said:
I haven't compared their plans since summer, and at that point I'd compared their plans with VZN and Sprint, for someone else. At that time all 3 companies had the exact same plan offerings down to the feature and penny. Only difference was how each one billed data.
For this person, data wasn't an issue anyhow because they wanted a "regular" phone. So it came down to what phone they wanted, and they went VZN because ATT's regular phone selection blows whale chunks.
We didn't look at other smaller or competing providers because they didn't offer the same overall coverage as the big 3 did.
So what I'm saying is, I dunno what's out there now, but it seems the big 3 have similar plans as each other every time I look. Smaller competitors may have better options/plans/all-inclusive-stuff but again, you have to make sure it works for you.
And bear in mind one reason TMO scuttled the ship is because they were losing income fast.
Totally agree! "your mileage may vary", everyone's experience will be different. SprintPCS pissed me off years ago, one reason I was glad to drop them. They were undergoing heavy technical issues with their towers in our area, but because of how they had the phone programmed, even though it could roam digitally it didn't--they set it up to use their service only if we were near their signal.
Couldn't even dial 911 at one point, and I showed this to the techs. They tried with their phones.. same thing. The white-washed faces and lack of response said it all.
Prior to their working on the towers I dropped calls more frequently than I took steps walking. One time when I dropped my phone, the antenna broke off and part of the PCB was actually damaged--and it got a better signal.
Totally agree! They've got their reasons though. They're there to stay in business, we're here to make use of their service. It's a matter of keeping each-other happy.
I didn't mean to come off as a jerk and hope nobody took it as such. I'm a huge supporter of getting your complaints out there and letting people know how your experience went.
I just hate it when I see endless complaints and it seems like none of it is fruitful. If you complain, that's good! Just try and make it count. Do more than complain, explain your situation so others can make informed decisions about which carrier to go to. Things like "XYZ Carrier SUCKS they should burn to the ground!" doesn't help anyone.
Not saying anyone here has done that! I just saw a stream of "random hate for various reasons" starting to come out, like I do everywhere, and wanted to encourage folks to try and make it count. And to understand how things operate a little bit better.
Happy hacking everyone
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Click to collapse
Ah, then we definitely agree. Thanks for clarifying your point. I understand completely. Cheers!
"Do you mind if I turn up the AC?"
Has anyone been caught / harassed by atnt for tethering or portable hotspot? I very rarely use these but have recently heard of them cracking down.
Sent from my Liberty using XDA App
After 13 years of jiffy lube store manager, they closed my store and laid me off. got my foot in the door at sprint. my first day is today, never worked wireless before, any tips? suggestions? advice from any Sprint employees?
What's your position @Sprint?
But in general: though I've never worked for Sprint, I was VP of radio infrastructure for France Telecom (Orange) for several years before the Army needed me.
If you want to survive you need to be updating yourself and reading a lot, and I mean, A LOT ! The wireless industry grows by the second and there are many chnges to follow: company policy, infrastructure, contracts, phones and OS sponsorship...
I would suggest that if your going to work forward facing to the customer the first thing you should do is read the entire current customer contract agreement, fine print and all, that should give you good grounds to speak properly to all customers you face with issues. Second read very well all the current plans and learn about recent or up coming plan changes, this will make you versed on the bred and butter of the company, it will also help when it comes to correctly recommend a wireless plan to the customer. Third, read read and read.
Forth, do all 3 steps over and over non stop all the time.
Good luck and stay sharp!
Sent from my PC36100 using Tapatalk
Congratulations on the new job!!
I'll be starting at the bottom again. sales.
but I am using Sprint, have 5 lines, but while I was in for the interview I picked up every pamphlet they had. I start at 2 so I figured I'd read them all a dozen times or so. Being a phone junkie and computer need plus 14 years of customer service under my belt I should be OK
Congrats on the job. I know its got to be hard to go from manager to sales but keep your chin up and show them what you got.
Sent from my PC36100 using Tapatalk
How did you get in? I would love to work for Sprint . I like schooling every sales person with my knowledge. From att to T-Mobile to Sprint lol
Sent from my PC36100 using XDA App
Please know more about the phones than the coustomers. The whole GSM sim card unlocked or not for the iPhone 4s as an example
Sent from my stupid phone.
what store? i work in a corporate sales only store in se Michigan. learn the policy's and m&p's, save your self the headache now lol. be prepared to deal with alot of b.s, alot of what you will do is not sales related, you have to fix other stores mistakes and solve problems for the customer. knowing the product will help alot too, granted you will see smart phones are not the #1 sellers most times but you need to know your way around all of them. good luck, if you have any questions pm me ill try to help ya out.
Give discounts and waive activation fee!!
Sent from my PC36100 using XDA App
duck9191 said:
what store? i work in a corporate sales only store in se Michigan. learn the policy's and m&p's, save your self the headache now lol. be prepared to deal with alot of b.s, alot of what you will do is not sales related, you have to fix other stores mistakes and solve problems for the customer. knowing the product will help alot too, granted you will see smart phones are not the #1 sellers most times but you need to know your way around all of them. good luck, if you have any questions pm me ill try to help ya out.
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I live in white lake and its in hartland, 59&23 its a wireless revolution, preferred, and repair center. most phones were smart phones today. had fun today, first time I said that in a while about work
Good for you, not everyone can say that. Hope it stays that way for a long while for you, Good Luck
Tapa away from a galaxy far away
This isn't phone related, but I'll bite and be the bad guy here. I don't hope you stay there too long. 13 years as a manager and now an entry level sales person. Come on now, you can do better than this. Why did you even apply there in the first place? Don't give me that crap about the economy being bad blah blah blah. During your last 13 years, did you reach out to other possibilities? Did you network and ask around? Was your plan to be at Iffy Lube forever? Aim freakin higher! My post is not to criticize, its purpose is to smack you in the head and remove the complacent cloud that you've been stuck in. Here's the plan, within 6 months, I expect you to be the store manager there. And 6 months after that, I want you to start looking for another job. Unless you want to be the manager there for the next decade. People will come out and defend your choice, "there's nothing wrong with working at a Sprint store". You know what, there's nothing wrong with flipping burgers either. But in both cases, it should be a temporary job and not a career. I don't want to see this post down the road, "After working 13 years as a Sprint store manager, I was laid off...".
Congrats on your new job, my man! Be knowledgeable and don't screw the customer to get a sale.
Sent from my PC36100 using xda premium
pho75 said:
This isn't phone related, but I'll bite and be the bad guy here. I don't hope you stay there too long. 13 years as a manager and now an entry level sales person. Come on now, you can do better than this. Why did you even apply there in the first place? Don't give me that crap about the economy being bad blah blah blah. During your last 13 years, did you reach out to other possibilities? Did you network and ask around? Was your plan to be at Iffy Lube forever? Aim freakin higher! My post is not to criticize, its purpose is to smack you in the head and remove the complacent cloud that you've been stuck in. Here's the plan, within 6 months, I expect you to be the store manager there. And 6 months after that, I want you to start looking for another job. Unless you want to be the manager there for the next decade. People will come out and defend your choice, "there's nothing wrong with working at a Sprint store". You know what, there's nothing wrong with flipping burgers either. But in both cases, it should be a temporary job and not a career. I don't want to see this post down the road, "After working 13 years as a Sprint store manager, I was laid off...".
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This
Sent from my MB855 using xda premium
Congrats on the job. I'm a technician at a corporate store in NC. My number one tip is to definitely stay up to date with what's going on with the phones, network, etc.
The benefits are pretty awesome in my opinion.
Sent from my PC36100 using xda premium
Gang, happy new owner of a VZW Galaxy Nexus, as of thursday. It rocks.
But that's not what this thread's about. Because the plan all along was to keep the Epic account with Sprint, with another year on contract, and give the phone to my daughter. Just need to change the telephone number.
That's when the idiocy started, and my almost-nightmare. Almost because in my old age (49), I have lost all tolerance and patience for being put through gyrations, hoops, circuitous call trees, etc., to remedy something that a child can see is obviously wrong. When the three stooges show starts with a business like this, I tell them politely that I don't have patience or interest to help them figure out how to do their job, explain things over and over to 30 different people, and waste a whole bunch of precious life seconds on their problem. Goodbye, I'm taking my business to a competitor.
Here's what happened:
Short version: "ported" my numbers in the wrong order. Sprint contract canceled, charged $90 early termination fee. Wouldn't rectify the situation, period.
Long Version: Went to Verizon first to get my new phone. Had my number pulled over from Sprint and applied to the new GN. Happy camper. then...
ME: Call up Sprint to have my daughter's number, no longer under contract at VZW, ported over to my sprint account for the Epic.
SPRINT: No, can't do that. You terminated the contract when you ported the original number away.
ME: But I don't want to terminate the contract! I just want to change the phone number!
SPRINT: Well, customer, F*ck you, that's too bad. Tell you what: We'll restore your contract and waive the termination fee if you port your number back.
ME: Am I speaking with an intelligent human being, or a modern version of the old ELIZA artificial intelligence program? Obviously, that will cause me the same problems over at Verizon (although I suspect they would handle this much better).
SPRINT: Bite me, Customer, that's the only thing we can do. (translation: That's the only thing we're willing to do).
ME: (and now this is virtually verbatim, without my colorful embellishments): "Let me get this straight: I want to keep giving you my business. I don't want to terminate the contract. We're talking about $1000 of revenue in the next year. If you will not restore my contract, port in my daughters number from Verizon, and remove that 90 fee, I will never darken Sprint's doors again, recommend vigorously against you as a carrier for all friends and family, and report the precise facts of this customer 'satisfaction' experience everywhere I frequent on the internet. You are willing to choose all of that to keep a friggin' $90??!?!?!???!?"
SPRINT: F*ck you! (returning to colorful embellishment)
-----------------------------------------------------------------
It went on for another 15 minutes or so, I talked to a supervisor, no dice, hung up and called back to get a different rep to see if that might make a difference, and they were nicer, but the effective message was still F*CK YOU, powerless customer.
Well, I'm not powerless. I'll give them their $90. They lose about $910 over the rest of the contract for this idiocy, and any change of renewal and further business.
All because I didn't follow some bureaucratic nonsense about the order numbers should be ported, or something. I must be punished!
I'm an engineer. I know this is not some gnarly technical limitation. I know they can do this, it just may take some gymnastics in the CRM application, maybe an auth code from someone with the authority to "break the rules", etc.
IDIOTS! That's how you encourage people not to do business with you. Operate in a manner that places your rules above the customer's interests, even when breaking them is a WIN-WIN.
Well, gonna get a Shift for my daughter that really wants Android with a kbd. In the end, even with the $90 early termination fee, I'm going to save hundreds over the next year, as it's only an additional $40/mo to add another smartphone to the VZW Family Talk plan we already have, instead of another $100/mo from Sprint. I never really bothered to work through the numbers until Sprint made me mad enough to think the whole thing through.
Anyway, it's been great here, gang. I've learned so much, benefited from a ton, and contributed a little. You're a super group of people. I look forward to seeing some of you around the GN forums... It's an awesome device, and ICS is da bomb. Facial Recognition to unlock the phone... my phone knows me! For a techie geek, that's one of the coolest features in ICS!
sounds like you shouldve done a little more homework before porting your number out. what would make you think that going around sprint to take the number to verizon would leave your contract in place? when you port out a number its an instant contract cancelation.
Yea no offense but that's not "Sprint's idiocy"
If you port your number while it's still under contract with "any" post paid carrier your canceling your contract.
Sent from my SPH-D700 using Tapatalk
Have to agree, your fault not Sprints.....
Should of called Sprint and asked them before you did anything. And I'm fairly certain its in some tiny fine print in your contract with Sprint (which you probably didn't bother to read)...
I've been with Sprint for 7 years and not one single issue. They even work with me no questions asked if I get in a bind and need to make a late payment.
Sent from my Cyanogen Epic.
No no no come on ppl he wanted to still pay them but only for one line. Don't tell him he's wrong hes ****ing right! Srpint (&VZW) HAVE dumbass rules in place. THERE IS NO TECH REASON THEY COULD NOT DO WHAT HE WANTED.
I callenge some one that's works in the telcoms to tell me I'm wrong!
BUT YOU KNOW THAT VZW is just as bad they all suck
Sent from the Drivers Seat of my Suby txting and Driving doing 100MPH+ in a school zone! Ha.
So you tried to engineer a plan to get the phone you wanted which sprint does not have and then [email protected]#t went south from there. Your fault not sprints and its in the contract so the idiocy starts with????
Sent from my SPH-D710 using XDA App
zman519 said:
No no no come on ppl he wanted to still pay them but only for one line. Don't tell him he's wrong hes ****ing right! Srpint (&VZW) HAVE dumbass rules in place. THERE IS NO TECH REASON THEY COULD NOT DO WHAT HE WANTED.
I callenge some one that's works in the telcoms to tell me I'm wrong!
BUT YOU KNOW THAT VZW is just as bad they all suck
Sent from the Drivers Seat of my Suby txting and Driving doing 100MPH+ in a school zone! Ha.
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The issue isn't that he's wrong or they're right, vice versa. It's if you transfer a number to a new carrier, the account is cancelled and an ETF is enacted on that line, they're not going to bill an account with no number on it. They assume as a company that you're leaving overall especially if there are no other lines present on your account. It's not something out of idiocy, it's a natural mistake. Had he called earlier and made it clear to Sprint what he was going to do, and that he was going to switch the numbers, things ideally would have gone better, ideally, could still be in the same way, yes it would have taken longer but it'd have happened a lot more smoothly than it did this way.
The majority is not always right, but in this case, they are. You messed up, not Sprint. If you try the same maneuver with Verizon, they will treat you in the same manner.
Sent from my SPH-D700 using Tapatalk
Ok I was kinda half awake reading the op b4.
But if your trying to buy more servers from sprint what is the problem. Like some one said. All it would take is a High leave admin password ;-)
Sent from the Drivers Seat of my Suby txting and Driving doing 100MPH+ in a school zone! Ha.
None of you get it.
Was I wrong in some contract technical sense?
Absolutely.
I'm not calling Sprint idiots for being wrong about their contract. I'm calling them idiots for losing business, and a customer, over something like this.
Solving the problem had no downside for them. Not solving it had a huge downside. The customer made a harmless mistake. Their rigid refusal to solve something this trivial cost a lot.
Those of you defending Sprint here should never start a business. You'll fail.
No matter. I'm happily posting this from my Galaxy Nexus, my daughter has a brand new Samsung Stratosphere from VZW that they sold me for 50 bucks even though we didn't get a new contract for her line (they want my business, they said), and I have a used Epic to sell.
So, feel free to criticize me all you want. I smiling like the Cheshire Cat. Those of you that still don't get it are suffering from the same intellectual deficit as the yahoos I walked away from at Sprint.
Sent from my mind using telepathitalk
Of course you are right in the respect they should have worked with you to save a customer. Apparently Sprint is no longer in the customer service business and have become very rigid in their policies. I have fought with them on several issues and they were totally unyielding to a 7 year customer with 2 lines. Enjoy your new phones and watch that data usage.
good luck with vzw. I had them before and can't beat sprint.
Sent from my SPH-D700 using Tapatalk
Everyone's situation is different.
For me, I was fed up with failed promises of 4G here in the Santa Cruz CA area. Those promises are a part of why I opened a Sprint account a year ago.
Now, sitting in my house here in Scotts Valley, I'm getting 20/12Mbps dn/up, consistently.
So is my daughter, which wouldn't be the case if Sprint had any business sense.
I actually should be thanking them.
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You think your $1k will hurt a multi-million if not billion dollar business?
I do understand your stand point and agree to a point. But your hard headness (no offense) is the cause of all this. If you had done it the proper way and didn't breach your contract w/o them knowing it may have been avoided. They make those contracts for a reason.
Sent from my Cyanogen Epic.
Played with a galaxy nexus today. Unimpressed hardwarewise.... love ics though.
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I don't remember last time i use 4G and we got it in my area. I'm sorry but your lack of knowledge got you this, everything for a galaxy nexus. Fail much ? Not trolling but thinking about a phone that's is not even that good and that we getting on sprint soon anyways is dumb. Verizon is nowhere near Sprint.
Sent from my Nexus S 4G using Tapatalk
Speedin07si said:
You think your $1k will hurt a multi-million if not billion dollar business?
I do understand your stand point and agree to a point. But your hard headness (no offense) is the cause of all this. If you had done it the proper way and didn't breach your contract w/o them knowing it may have been avoided. They make those contracts for a reason.
Sent from my Cyanogen Epic.
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Guffaw!
My hard headedness? How so?
I tried to swap some numbers around and didn't bother to go back and spend an hour reading the tiny print on my contract to ensure I made the changes in the right sequence.
To you that's hard headed? You're kidding, right?
Will the loss of my business bring sprint down? Oh you jokester, you! Of course not!
However, as I said they will make less money than they would have otherwise, over something that had no net cost to them to fix, but to whoever sets policy at sprint apparently following every rule, without exception, even when it's counterproductive to the interests of the company and the customer is more important.
I'm a business owner. We have rules and policies too. I can easily live without the few thousand in business from one regular customer over a year. Wouldn't even notice it in the bottom line.
I also have supervisors with authority to make exceptions when it makes sense. They're allowed to use their brains.
Making a sensible exception to official policy in my company will likely get you praised. Worst case, you may get corrected, with an explanation for why it was a bad judgement. Make repeated bad judgments, and you will have to look to someone else to deviate from policy.
But then, that hasn't ever happened, because no one with that demonstrably bad judgment ever gets promoted to supervisor.
Ironically, one of the easiest ways to lose your job at my company is to lose a customer over something idiotic like this.
So, all of you defending sprint here and slagging on me (rest assured, I'm honestly not offended at all, but am shaking my head in disbelief at the cluelessness of it all) just don't get it, and like I said, save yourselves (and your potential customers) a lot of grief, and please don't start a business.
Frankly, I'm surprised there are so few people here with this basic common sense.
Sent from my mind using telepathitalk
From a purely Customer Service point of view , "YES" , it would have been better for Sprint to just explain the "technical" reason of why what you did was NOT the correct way of doing things , let you port your daughter's # and just say "don't do it that way again because next time we might not be able to help you out again" ...... Sprint keeps a customer and customer keeps Sprint ! ( dwallersv did make a mistake in how he did things , but it could have just been an honest mistake that COULD have been resolved WITHOUT Sprint having to lose a customer )
Sprint is much more likely to help if it is a legitimate reason. This process was done to undermine the system in a round about way. If you had said, "Sure, I will bring my number back..." The proper response would be to give money back. Bottom line: Much more likely to get help, when you are not trying to pull one over on the company...
Sent from my SPH-D700 using xda premium
Their service is terrible
AT&T started throttling my data this afternoon. I kindy went up to my local AT&T store and asked to be put on the phone with customer service. Their phone was tied up so I just ended up using my cellphone and leaving it on speaker phone to amuse the customers and make the staff look ****ty. The employees thought i had no chance but little did they know I remember my contracts and agreements class from college. I never signed a contract with AT&T since i bought my own phone in and I never upgraded or even bought a phone through them. I explained to the customer rep that I am following the terms of the original plan that was provided to me. I explained to them that as long as I have not put a signature on any sort of agreement altering my account then you guys can't legally alter it without consent from me. They tried to say they could and I told think twice before you make your company look really uneducated. Then I told the lady I would like to speak to your supervisor. Oh i got transferred 12 times until this cocky idiot came on the phone. This guy tried to be a smart one when i was explaining the law to him. He said, "The company doesn't give a damn about a law." Then i said sir your conversation is being recorded on my phone as well as your company phone." He said "excuse me?" I said "you heard me fool. You are being recorded and i got you on speaker phone with about 35 people listening and taking notes." He thought i was lying so me being in the bad mood i was in i gathered 10 people around my phone and let them say something to him. The little girl sad "bad man!" She was so adorable. This elderly lady cancelled her service and told the man to go burn in hell. The rest just laughed. After I the elderly lady left went to the counter the guy was kissing butt for real. He said he will see what he can do for me. I told him I can just send Jim a text. He said Jim who. I said Jim Hood our state attorney general. He put me on hold and 5 minutes later he came back saying that i was correct and your data will be fully restored in 10 minutes. I told him we can wait together then. 5 minutes later i did a speed test and I got 6.8 mbs down and 1.58 mbs up. After that i told him i am glad that this was resolved but I will save the conversation for just encase this happens again. He said have a nice day and thanks for being an at&t customer. I said whatever and hung up. The customers actually clapped and the staff looked like someone died. I'm on cloud 9 at the moment. I think I should have went to law school instead getting into Networking and Computers.
Niceeeee
Sent from my SAMSUNG-SGH-I717 using XDA
I just print screened this original post because I am dying of laughter.
Without going too far in-depth, you were wrong. According to you, you were under no contractual agreements with AT&T, therefore, neither were they. Ergo they can change the terms of service at any point and you can decide to cease payment at any point. Both parties can do these actions sans penalty because, according to you, there are no contracts in effect.
You did not beat AT&T. They just got tired of you, which is okay.
To all others: Do not do this. AT&T will put you on hold and laugh at you. Chances of this working for anyone else are slim.
albo23 said:
I just print screened this original post because I am dying of laughter.
Without going too far in-depth, you were wrong. According to you, you were under no contractual agreements with AT&T, therefore, neither were they. Ergo they can change the terms of service at any point and you can decide to cease payment at any point. Both parties can do these actions sans penalty because, according to you, there are no contracts in effect.
You did not beat AT&T. They just got tired of you, which is okay.
To all others: Do not do this. AT&T will put you on hold and laugh at you. Chances of this working for anyone else are slim.
Click to expand...
Click to collapse
Technically I was. They was not providing the service that I was supposed to get according to their terms. It was funny though. Most people who renew their contract actually agree to the shady terms. I was really mad because I didn't get a warning before I got throttled. And I got throttled at 3.022 gb according to the idiot on the phone. I think the rep using profanity in front of a bunch of customers got my data back on track to be honest. I am glad I used my cellphone to be honest. I was sure going to give CNN my conversation for real. I have to thanks the HTC developers for including the call recorder app in their sense roms. I think it is the RCMix rom.
Sent from my XT910 using XDA
gasolara2002 said:
Technically I was. They was not providing the service that I was supposed to get according to their terms. It was funny though. Most people who renew their contract actually agree to the shady terms. I was really mad because I didn't get a warning before I got throttled. And I got throttled at 3.022 gb according to the idiot on the phone. I think the rep using profanity in front of a bunch of customers got my data back on track to be honest. I am glad I used my cellphone to be honest. I was sure going to give CNN my conversation for real. I have to thanks the HTC developers for including the call recorder app in their sense roms. I think it is the RCMix rom.
Sent from my XT910 using XDA
Click to expand...
Click to collapse
You obviously did not read a line of those terms so, technically, you were not. I am not certain what obligations you think AT&T holds if you did not sign a contract but from my observations, it is much smaller than what you think it really is.
albo23 said:
You obviously did not read a line of those terms so, technically, you were not. I am not certain what obligations you think AT&T holds if you did not sign a contract but from my observations, it is much smaller than what you think it really is.
Click to expand...
Click to collapse
Yes I did. I still have the original brochure from 2006. Those are the terms that are agreed upon. I'm sure it can be googled. The terms of the data back then basically said they can cut you off because overwhelming activity. If I was crazy and used 30gb like some customers then I wouldn't even worry about them cutting me off. They didn't follow their terms and the rep cursed during a service call. What more defense could you provide for AT&T? If you want to get down to the core of throttling it is illegal to throttle unless the service is selected for certain speeds such as what the home internet providers do. I think when some attorney general gets free time on their hands they will go after all of these mobile phone providers and penalize them heavily. Sprint, and T-Mobile are the only smart major national providers so far that are making sure that they avoid trouble in the future by being upfront about their data.
Sent from my XT910 using XDA
albo23 said:
You obviously did not read a line of those terms so, technically, you were not. I am not certain what obligations you think AT&T holds if you did not sign a contract but from my observations, it is much smaller than what you think it really is.
Click to expand...
Click to collapse
The thing you don't understand is that it is classified as a product when their is no contract. The terms is what was written in 2006. A product and a service are 2 different things. That's why you see the terms prepaid service and postpaid service. They don't use product a often any more.
Sent from my XT910 using XDA
OH MAN, YES! Dude you Rock! I would have loved to see this.
I love seeing AT&T get kicked in the nuts.
This throttle sh!t p!sses me off. I had a very nice rep use a dead IMEI so he could switch my grandfathered unlimited plan, which now gets throttled at 3GB's, becasue ATT refarmed the extra 2Gigs to Simple Mobile,etc.; put me on the LTE plan so I can get 5GBs which is about what I use. I would have bought an LTE device except we probably wont have LTE for another few years! Not to mention the fact Im using a malyasian Galaxy tab plus 7.0 for voice calls and data, because I dont like being force fed the bloated recycled crap options in their stores.
This is so EPIC WIN. I understand networks are changing and much more data is being used these days, but at least let us original unlmited people use a fair amount..
best read all day!
I would happily settle for a sneaky way to unthrottle oursleves, but they are doing it server side, so I dont think we will have much luck.
I will check with my ex but I'm sure that is the reason why. She is an attorney and she normally helps draw up contracts for local entertainers.
Sent from my XT910 using XDA
Check out my thread. I love messing with AT&T!
http://forum.xda-developers.com/showthread.php?p=25834280#post25834280
gasolara2002 said:
Yes I did. I still have the original brochure from 2006. Those are the terms that are agreed upon. I'm sure it can be googled. The terms of the data back then basically said they can cut you off because overwhelming activity. If I was crazy and used 30gb like some customers then I wouldn't even worry about them cutting me off. They didn't follow their terms and the rep cursed during a service call. What more defense could you provide for AT&T? If you want to get down to the core of throttling it is illegal to throttle unless the service is selected for certain speeds such as what the home internet providers do. I think when some attorney general gets free time on their hands they will go after all of these mobile phone providers and penalize them heavily. Sprint, and T-Mobile are the only smart major national providers so far that are making sure that they avoid trouble in the future by being upfront about their data.
Sent from my XT910 using XDA
Click to expand...
Click to collapse
gasolara2002 said:
The thing you don't understand is that it is classified as a product when their is no contract. The terms is what was written in 2006. A product and a service are 2 different things. That's why you see the terms prepaid service and postpaid service. They don't use product a often any more.
Sent from my XT910 using XDA
Click to expand...
Click to collapse
Send me the contract when you have an opportunity. I am NOT distributing legal advice, however, I am speaking from the perspective of an individual who is one term from graduating from a T14 Law School. I am suggesting so as you are misleading individuals.
A SERVICE cannot be classified as a PRODUCT in any legally binding terms or agreements (it can, but is unenforceable). Regardless, that is moot as you hold no legally binding terms nor agreements with AT&T. You are still ignoring my previous comment that AT&T can shut off your service tomorrow because there are no legally binding agreements between the two parties. AT&T can throttle you anytime they would like and you can stop paying them anytime you would like as neither of you are constrained contractually.
Very nice. My mom has them for DSL and now she got a cell phone through them. I don't understand it but they suck. Good work man.
Sent from my XT862 using XDA
gasolara2002 said:
AT&T started throttling my data this afternoon. I kindy went up to my local AT&T store and asked to be put on the phone with customer service. Their phone was tied up so I just ended up using my cellphone and leaving it on speaker phone to amuse the customers and make the staff look ****ty. The employees thought i had no chance but little did they know I remember my contracts and agreements class from college. I never signed a contract with AT&T since i bought my own phone in and I never upgraded or even bought a phone through them. I explained to the customer rep that I am following the terms of the original plan that was provided to me. I explained to them that as long as I have not put a signature on any sort of agreement altering my account then you guys can't legally alter it without consent from me. They tried to say they could and I told think twice before you make your company look really uneducated. Then I told the lady I would like to speak to your supervisor. Oh i got transferred 12 times until this cocky idiot came on the phone. This guy tried to be a smart one when i was explaining the law to him. He said, "The company doesn't give a damn about a law." Then i said sir your conversation is being recorded on my phone as well as your company phone." He said "excuse me?" I said "you heard me fool. You are being recorded and i got you on speaker phone with about 35 people listening and taking notes." He thought i was lying so me being in the bad mood i was in i gathered 10 people around my phone and let them say something to him. The little girl sad "bad man!" She was so adorable. This elderly lady cancelled her service and told the man to go burn in hell. The rest just laughed. After I the elderly lady left went to the counter the guy was kissing butt for real. He said he will see what he can do for me. I told him I can just send Jim a text. He said Jim who. I said Jim Hood our state attorney general. He put me on hold and 5 minutes later he came back saying that i was correct and your data will be fully restored in 10 minutes. I told him we can wait together then. 5 minutes later i did a speed test and I got 6.8 mbs down and 1.58 mbs up. After that i told him i am glad that this was resolved but I will save the conversation for just encase this happens again. He said have a nice day and thanks for being an at&t customer. I said whatever and hung up. The customers actually clapped and the staff looked like someone died. I'm on cloud 9 at the moment. I think I should have went to law school instead getting into Networking and Computers.
Click to expand...
Click to collapse
It's been widely reported that AT&T has a habit of throttling their so-called "unlimited" plans. You waited until it happened to you to go make a scene in an AT&T retail store?
luftrofl said:
It's been widely reported that AT&T has a habit of throttling their so-called "unlimited" plans. You waited until it happened to you to go make a scene in an AT&T retail store?
Click to expand...
Click to collapse
Brilliant.
:thumbup:
albo23 said:
Send me the contract when you have an opportunity. I am NOT distributing legal advice, however, I am speaking from the perspective of an individual who is one term from graduating from a T14 Law School. I am suggesting so as you are misleading individuals.
A SERVICE cannot be classified as a PRODUCT in any legally binding terms or agreements (it can, but is unenforceable). Regardless, that is moot as you hold no legally binding terms nor agreements with AT&T. You are still ignoring my previous comment that AT&T can shut off your service tomorrow because there are no legally binding agreements between the two parties. AT&T can throttle you anytime they would like and you can stop paying them anytime you would like as neither of you are constrained contractually.
Click to expand...
Click to collapse
I got it. My ex has been an attorney for 4 years so I take what you say with good vision but experience is supreme. I was partially wrong in my argument. According to her the basis of it is consumer protection laws and AT&T's own terms. My plan which is not a contract but it is a post paid plan. Since I have never put a signature to give consent to any changes I am only held accountable for what is on the brochure for 2006. The brochure which you can find online clearly states that the provider can cut my phone off if I abuse the network in anyway. Throttling is not introduced in 2006 buddy. No one can be held accountable for a contract they never seen let alone never signed. AT&T would have to completely shutdown my phone and release me from the usage of their network according to the brochure. It can be found on google if you are looking for it. As far as misleading the community I did explain but I think most of them might understand it now. So I apologize for not clearly explaining why I can't get throttled. If you are upset because you may have gotten messed over by AT&T or you may have a part time job with them then all I can say is get over it. You are the only sore one out of the bunch.
Sent from my XT910 using XDA
luftrofl said:
It's been widely reported that AT&T has a habit of throttling their so-called "unlimited" plans. You waited until it happened to you to go make a scene in an AT&T retail store?
Click to expand...
Click to collapse
Yup because I thought something was wrong until I switched to my inspire then I knew I was throttled. Yes I did go to the retail store because there is an order to do things and I have learned that in order to get your voice heard you have to make them hear you. Call me crazy but I have no time to play phone tag with anyone. You can sit back if you want to and let them control you at will but with me they are going to have to stick with what was on the brochure of plans they printed for customers to stare at.
Sent from my XT910 using XDA
9h0s7 said:
Brilliant.
:thumbup:
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Click to collapse
Thank You buddy
Sent from my XT910 using XDA
Verizon I love u so much please just buy out at&t for us. And cool story
Sent from my ADR6400L using XDA
ATHORNFAM2 said:
Verizon I love u so much please just buy out at&t for us. And cool story
Sent from my ADR6400L using XDA
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Click to collapse
I actually wish that could happen. I honestly would be with big red if their network wasn't mainly cdma. The voice coverage is the best in the business.
Sent from my XT910 using XDA
gasolara2002 said:
Yup because I thought something was wrong until I switched to my inspire then I knew I was throttled. Yes I did go to the retail store because there is an order to do things and I have learned that in order to get your voice heard you have to make them hear you. Call me crazy but I have no time to play phone tag with anyone. You can sit back if you want to and let them control you at will but with me they are going to have to stick with what was on the brochure of plans they printed for customers to stare at.
Sent from my XT910 using XDA
Click to expand...
Click to collapse
Haha, I don't have AT&T so I wouldn't really know about "letting them control you"