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So I'm curioous how this new data plan requirement works. Is there anyone out there who didn't have a $30 data plan when they got the Pure, and still doesn't have a $30 data plan?
If you had a $30 data plan added when you bought the Pure, was it added automatically by the system when you stuck your SIM in, or did the sales rep add it?
If you did not have a $30 data plan before you bought it, and the rep didn't add it, can you check the Online Account Manager and see if the Pure shows up but your data plan is still not the $30 plan?
Prior to purchasing the HTC Pure I had the unlimited family data plan for $10.00. I purchased the Pure at full retail price, as I was waiting to see if At&t would come out with some new devices before the end o f the year. As of today my data plan has not changed. The retail clerk did not offer or suggest or state that I was required to change my plan at the time of purchase. So I still have the $10.00 unlimited family data plan on my account.
I used my upgrade to buy the Pure so I was required to get the $30 data plan. Before I was still using an old 2125 (aka htc tornado). The unlimited plan for that was only $15 per month.
The data plan requirement is supposedly based on the device you are using, but when you buy a phone they only check your account if you are getting the upgrade discount for the phone.
If you buy the phone without the contract then that would explain why your data plan hasn't changed.
For those of you with ATT you may be able to pay less for data like I do on T-Mo. Not sure what the equivilant Data plan to the $9.99Web2Go(formerly T-MoWeb $5.99) is but I get full web capability off of it with my unlocked phones. If I log onto My-Tmobile online and I put my phone as a WinMo phone My T-mo Web (GrandFathered in @ $5.99 ) goes away and I have to choose one of the $20+ Plans. So what I do is choos a low end phone as my device and I have the option of using my T-Mo web service. (Unlimited Data Baby)
This may work for ATT. I'm not familiar with ATTs site so I can't give direct directions for this but mebe you can do it. After doing it go to settings>all Settings> Connection and connection setup and your phone will automatically configure the settings. You probably wont even have to reconfigure the settingd. But you will have to be carful on what you DL because the low end data plans now have caps on them so you can only DL so much.
flyboy009 said:
I used my upgrade to buy the Pure so I was required to get the $30 data plan. Before I was still using an old 2125 (aka htc tornado). The unlimited plan for that was only $15 per month.
The data plan requirement is supposedly based on the device you are using, but when you buy a phone they only check your account if you are getting the upgrade discount for the phone.
If you buy the phone without the contract then that would explain why your data plan hasn't changed.
Click to expand...
Click to collapse
Well I don't have the phone. I am just trying to confirm that if I buy a Touch Pro 2 no commit my data plan will or will not automatically change. I figured there must be someone out there who bought a Pure that can confirm this once and for all- one way or the other.
I'm waiting on the Pure which I ordered online on attwireless. I bought it retail, no commitment and didnt't change my current plan. I will be adding the $15 data on the line I will be using the Pure. I currently have an unbranded phone on that line and can add any feature myself on their website. Something tells me that I'll get by.
loriolus said:
I'm waiting on the Pure which I ordered online on attwireless. I bought it retail, no commitment and didnt't change my current plan. I will be adding the $15 data on the line I will be using the Pure. I currently have an unbranded phone on that line and can add any feature myself on their website. Something tells me that I'll get by.
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Click to collapse
Nice. good to see that AT&T has a way to bypass the expensive plan like tmobile. Not many peolp know they can change plan options online.
Well we're all hoping that the "back door" way to use a $15 data plan works. But AT&T has been saying your plan will automatically get a $30 data plan added to it when you put your SIM card into any AT&T branded smartphone.
That's why I started this thread- to find out if they were bluffing or if they are serious.
SaltyDawg said:
Well we're all hoping that the "back door" way to use a $15 data plan works. But AT&T has been saying your plan will automatically get a $30 data plan added to it when you put your SIM card into any AT&T branded smartphone.
That's why I started this thread- to find out if they were bluffing or if they are serious.
Click to expand...
Click to collapse
I give you an example. I gave my 3GS to my wife and she had the first generation iphone with the $20 data plus messaging and they're yet to figure out that she's using the 3GS with a cheaper plan.
SaltyDawg said:
Well we're all hoping that the "back door" way to use a $15 data plan works. But AT&T has been saying your plan will automatically get a $30 data plan added to it when you put your SIM card into any AT&T branded smartphone.
That's why I started this thread- to find out if they were bluffing or if they are serious.
Click to expand...
Click to collapse
Intresting. I know T-mobile can see what phone I have (Topaz) and that it's not Branded. But if ATT automatically switches your plan with what phone you have that is total BS. Unlocked or Branded it shouldn't matter. It's non of their buisness.
loriolus said:
I give you an example. I gave my 3GS to my wife and she had the first generation iphone with the $20 data plus messaging and they're yet to figure out that she's using the 3GS with a cheaper plan.
Click to expand...
Click to collapse
That's cool. They only say you need the high data plan to use all the phone features so they can make extra money. They could sell the phone without the data plan if they wanted and leave it as a side option.
AT&T finds out quickly what phone you use. I changed my sim from my unlocked Tilt to a Sony W580i, received 2 calls, made none, loged in to my AT&T account & there it appears my phone as a Sony W580i.
How do they find out& is there a way to get them from finding out?
AT&T finds out quickly what phone you use. I changed my sim from my unlocked Tilt to a Sony W580i, received 2 calls, made none, loged in to my AT&T account & there it appears my phone as a Sony W580i.
How do they find out& is there a way to get them from finding out?
Nope. They find out from the SIM card. It tells them which phone it's inserted in. Whenever I call Customer support for T-mobile they know I have an unlocked phone. They don't care. Not sure if AT&T cares. But on T-mobiles website I have the option of choosing which phone I'm "using" on my account. It doesn't automatically choose it for me unless I put my sim in a T-mo Branded phone.
I have been with AT&T for >7 years now. For the last 4 years or so, I've had a MediaNet plan that's $20 for All-you-can-eat data and 200 text messages. I've had 4 phones since then, 3 of which have been smartphones. I just checked my plan a minute ago, and it's still the same one.
There is an inertia built into the system. Unless someone goes in and specifically changes codes, they stay there forever. I'm still getting a company discount for a company I haven't worked for in over 2 years. Whatever codes you have in place will stay there. They know what phone you have because of the SIM card, but that has no effect on the codes.
The exception is the iPhone.
I have the $25 unlimited data plan that has 200 messages and unlimited "in-network" messaging (SMS and MMS).
AT&T is sending me a Pure as a warranty replacement when their 4 broken Fuzes didn't work. They never said anything about automatically upgrading my account.
We also upgraded my wife's old a$$ samsung Blackjack to the new Samsung Jack because it is supposed to get a WM6.5 upgrade soon. The guy said the upgrade was supposed to require a data plan. I just said she doesn't use data just likes the keyboard for SMSing... he quick to move on. No problem at all.
I think it's stupid that they even had 2 different data plans based off what phone you have. Total crap. They tell me that my phone is "too fast" for the cheaper data package and the internet can't keep up with it. lol.
AT&T is already expensive for their services. We pay like $140 for 2 freakin' phones; 1 with unlimited SMS and mine with Data. Outrageous. We almost pay more for the 2 addons then we do our actual voice plan.
player911 said:
........
AT&T is already expensive for their services. We pay like $140 for 2 freakin' phones; 1 with unlimited SMS and mine with Data. Outrageous. We almost pay more for the 2 addons then we do our actual voice plan.
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Click to collapse
Holy wow that's expensive. I pay $56 a month with taxes with unlimited data and 1500 messages. My sis and mom are on a family plan and pay 80 some odd dollars with messages. (No data for them).
Crazy how 3 phones is nearly the same as 2.
I just bought a Pure for 49.99 as an upgrade and one condition was to add the 30 dlls Data Plan. Att they don't sell you the phone if you don't add the data plan, thats what I've been told for one of their representatives. I had a Tilt for the past 2 years paying only $15 dlls for unlimited data, on my account appeared the tilt but on their system showed a Nokia 6682 phone. They didn't make the change from Nokia 6682 to the Tilt I don't know why. I bought the Tilt two years ago over the internet on Black Friday. Now it shows the Pure but with the 30 dlls data plan added. One thing is for sure if att finds out that you are using a Smartphone they will add you the 30 dlls data plan automatically and may charge for past months.
How did you get them to sell it for 49.95?
I thought I'm paying a lot for my phones but yours is worst. I have the Tilt with Unlimited data+200 message, my wife has the iPhone 1st Gen and my son has a Samsung phone with unlimited msg (no data). My monthly bill is about $140.
Since I'm already on the $30 unlimited data plan on my Tilt, is there a way to switch back to the cheaper plan?
player911 said:
I have the $25 unlimited data plan that has 200 messages and unlimited "in-network" messaging (SMS and MMS).
AT&T is sending me a Pure as a warranty replacement when their 4 broken Fuzes didn't work. They never said anything about automatically upgrading my account.
We also upgraded my wife's old a$$ samsung Blackjack to the new Samsung Jack because it is supposed to get a WM6.5 upgrade soon. The guy said the upgrade was supposed to require a data plan. I just said she doesn't use data just likes the keyboard for SMSing... he quick to move on. No problem at all.
I think it's stupid that they even had 2 different data plans based off what phone you have. Total crap. They tell me that my phone is "too fast" for the cheaper data package and the internet can't keep up with it. lol.
AT&T is already expensive for their services. We pay like $140 for 2 freakin' phones; 1 with unlimited SMS and mine with Data. Outrageous. We almost pay more for the 2 addons then we do our actual voice plan.
Click to expand...
Click to collapse
badersk said:
How did you get them to sell it for 49.95?
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Click to collapse
On tigerdirect.com they have it as an upgrade for 49.99 and the Tilt 2 for 199.99 free activation also.
I currently have a G1 with the $24.99 / month data plan that includes 400 text messages. If I upgrade to a Vibrant, do I have to go to the new $30 data plan + $5 (for 300 text messages)? Has anyone kept this successfully?
Thanks!
I did just this this morning. She asked, "Do you have a web plan already? Let's see....YEP. You have a G1, so you're all good." This has been the case with other phones in the past, too. If you have the G1 plan grandfathered in, you can keep it until you change it, at which point you'll never get it back. But yes, I got the Vibrant this morning with my G1 $25/400 SMS plan.
Ricky
DesignDawg
Excellent news... In that case, I just may be stopping by a T-Mobile store after work today to pick up a Vibrant.
I did the same. still have my 24.99 plan.
Yeah, I got my upgrade today coming from the G1 data plan. Note, they will change your plan from the g1 plan, to a new android data plan with 400 messages. It is still the same price/features, but with a new name.
teronzhul said:
Yeah, I got my upgrade today coming from the G1 data plan. Note, they will change your plan from the g1 plan, to a new android data plan with 400 messages. It is still the same price/features, but with a new name.
Click to expand...
Click to collapse
I still have my G1 and it looks like the name of my plan already is "T-Mobile Android Unlimited Web + 400 Messages". They must have slipped this in on us recently. But yeah, the name doesn't matter as long as the price/features are the same.
I was just wondering if anybody has personally been able to use their grandfathered $10 web2go data plan with their new samsung vibrant? I was able to use it on my old wm phones with the right apn settings but I'm not sure if it's the same in android. If you have gotten it to work, I would really appreciate it if you could post your apn settings because so far all the ones I've tried online haven't worked for me.
All of those grandfathered plans work -- for about six hours. I was using T-Zones on my iPhone, which worked on my Vibrant until my account updated. Once T-Mo updates your profile with the IEMI number of the device, they cut off your access and forward your phone to an obnoxious 'Upgrade To The Android Data Plan' message.
If they didn't have your phone registered in their database, you could continue to use your grandfathered plan (which you should be able to do anyway, to be honest).
And then, of course, you're asked to pay $30/mo for an 'unlimited' data plan that actually has a 3G cap of 10GB. Once you reach that threshold, you're throttled to EDGE.
Meanwhile, Sprint and Verizon have truly unlimited data for phones, for the exact same price.
If Verizon still has their unlimited data package when their GSM network rolls out for LTE, I know where I'm going...
If u talk to customer loyality you can get the grandfathered $20 / mon data plan. I know it's not the $10 plan but atleast it's not the $30 plan. I talked to them and they let me use that plan, just make sure you request them to add-on the visual voicemail option if you use the TMo one since it won't work off hand w/out it added on as an option (this add-on is free).
No direct experience with the $10 plan, but I had the way old 5.99 T-zones that allowed a proxy setting to get full 'net access on a symbian phone. It worked for a few hours with my first android then was blocked. I stuck my brother's SIM whose account had the same proxy 'net access with no monthly fee and it worked with android for a few hours as well.
Seems as if T-Mo is detecting android phones on the network and actually enforcing a data plan requirement.
I've read numerous posts at the official T-mobile forums and beyond a couple of phones like the Samsung Behold, no Android phone and certainly no upper-range Android phone that is branded by T-mobile (they have the IMEI numbers blocked) will work with the $5.99 T-zones or the $10 web2go plan. The only options are the $30 (EM) / $25 (EM+) Android data plan or the preferred version for loyal customers, which is $5 cheaper.
silverwolf0 said:
The only options are the $30 (EM) / $25 (EM+) Android data plan or the preferred version for loyal customers, which is $5 cheaper.
Click to expand...
Click to collapse
Or the $19.99 plan if u call in and talk to retentions they can add it there. Did it there with no issues.
oDeACoNo said:
Or the $19.99 plan if u call in and talk to retentions they can add it there. Did it there with no issues.
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Click to collapse
Well I tried calling several times but no such luck on getting through to the customer loyalty department thus far. Is there some special password or buzzword to talk to these guys? Although truth be told I've only been with tmobile since 2007. Is that a long enough time to qualify for this preferred plan? I really love how tmobile screws us android users over. It's no wonder as to how they're losing customers and yet still gaining revenue...
You have to say that you're thinking about moving to a different carrier, and you'd like to be transferred to the customer retention department.
I brought up the Sprint $70/mo unlimited plan (450 landline minuts, unlimited cell minutes, unlimited text, unlimited data). I was able to negotiate unlimited minutes (regardless) and unlimited data for $70 (I declined texts because GVoice is free, and texting is stupid anyway).
Hope that helps.
I think I'm just gonna return the vibrant and use my hd2 until my contract ends in a couple months and then possibly buy the vibrant off contract. Perhaps by then they'll have actually bothered fixing the gps although I'm not holding my breath...
The only thing I don't understand is on the even more + plans it seems data is $20 a month in the bundle. Is this true for android phones as well? Or is there some special android data plan designated to milk us for more money?
just get EM+
if u get the talk text web package it's included.
or else it's $25.00 addon
scrizz said:
just get EM+
if u get the talk text web package it's included.
or else it's $25.00 addon
Click to expand...
Click to collapse
Thanks, I think I can live without data for a month so I guess I'll switch to that plan when my contract's up. I may just use google voice for text since I don't even use it that often.
I was on grandfathered "Total Internet" and it worked for about three hours. Then I got IMEI intercepted. ****ers.
Anyway, called and raised hell, they switch the data to the Loyalty Android. Same price. I then went back to the HD2 and it didn't lock me even after several hours, so it appears that with Android Data you can switch between it and Windows Mobile, but with the old "Total Internet" you CANNOT use Android handsets.
Pretty stupid if you ask me, and I told them so, since there IS a $20 option that Loyalty can put on the account (if you qual for it, and if you have grandfathered data they should not object, since there's no reason for you to pay more and GET LESS.)
Genesis3 said:
I was on grandfathered "Total Internet" and it worked for about three hours. Then I got IMEI intercepted. ****ers.
Anyway, called and raised hell, they switch the data to the Loyalty Android. Same price. I then went back to the HD2 and it didn't lock me even after several hours, so it appears that with Android Data you can switch between it and Windows Mobile, but with the old "Total Internet" you CANNOT use Android handsets.
Pretty stupid if you ask me, and I told them so, since there IS a $20 option that Loyalty can put on the account (if you qual for it, and if you have grandfathered data they should not object, since there's no reason for you to pay more and GET LESS.)
Click to expand...
Click to collapse
Interesting. And what would the qualifications for that plan be?
If you don't have Total Internet, you probably can't get swapped over. Total Internet was their old $20 unlimited (TRULY unlimited, not throttled) data plan.
I've been with T-Mo since it was Voicestream, and had Total Internet on my old Nokia 6161... with which I tethered! They did not want to see me leave, and I was quite willing to go to Sprint if I had to. It helped that I am off contract.
Damn. I've only been with with tmobile since 2007. Right around the same time at&t's network began bucking under the weight of the iphones really.
Like I said: try calling customer loyalty / retention. I've been with T-Mo for nearly a decade, and they switched me to the $20 'Unlimited*' Android plan, from my $5/mo T-Zones.
*Plan is not actually Unlimited -- 3G Data is capped at 10GB. Upon reaching 10GB cap, said customer is dropped to EDGE.
Jon C said:
Like I said: try calling customer loyalty / retention. I've been with T-Mo for nearly a decade, and they switched me to the $20 'Unlimited*' Android plan, from my $5/mo T-Zones.
*Plan is not actually Unlimited -- 3G Data is capped at 10GB. Upon reaching 10GB cap, said customer is dropped to EDGE.
Click to expand...
Click to collapse
Considering you were with them for so long it would make sense for them to give you that deal but I only got about 3 years under my belt with them. Aw well, I'll give it another try anyways. Couldn't hurt right?
I've been with t-mobile for 3 months now...month to month everything plus plan. put my sim card in an old phone, added $10 web2go plan, swapped sim into vibrant, instantly needed to upgrade my data plan, I called t-mobile, when asked to say what I needed help with, I said 'cancel services', once I connected to a rep I told him I just added $10 plan, and now my vibrant wants me to upgrade again, he told me $10 more per month, so $20 data plan, now all is good, pretty simple
ayoraider07 said:
I've been with t-mobile for 3 months now...month to month everything plus plan. put my sim card in an old phone, added $10 web2go plan, swapped sim into vibrant, instantly needed to upgrade my data plan, I called t-mobile, when asked to say what I needed help with, I said 'cancel services', once I connected to a rep I told him I just added $10 plan, and now my vibrant wants me to upgrade again, he told me $10 more per month, so $20 data plan, now all is good, pretty simple
Click to expand...
Click to collapse
sounds good, will try
I went through customer loyalty. They gave me unlimited talk for $49.95 plus unlimited web and text for $35.00. That's $20 for unlimited web and $14.95 for unlimited texting. I quess that's a good deal. If not some one tell me! LOL! So I can call them again and haggle!
Looking into going on a no contract plan with tmobile. Mainly to be able to use the 4g services and tether with it alittle at home.
Either one of the following, both unlimited text & data
500 min, data, text @$59.99
1000 min, data, text @69.99
Was told two different things about applying a discount of 15%/month from an employer. One rep told me that I could do so, and another at a different store over the phone told me it wouldn't work. Does anyone know the answer to this, any tmobile reps? Looking to possibly make switch over by end of the week, but work is too busy to get up to the store.
Currently unlock on local carrier and I have strong coverage throughout the area, typically average around 2.3-3.2 mbps download speed, and .8-1.5 up.
500 min, unlimited text/data @55 with taxes.
I work for T-Mobile and I have heard the same thing honestly some people told me you can some told me you cant but I have only ever applied them to a contracted plan never a no contracted. I would say I have heard yes you can more then no you cant but the reason I heard for no is the same one over and over, no contracted plans are already discounted no more discounts can be applied.
will give it a try hopefully this weekend, probably just get a temporary number for a day or so and test the service out. Rep seemed pretty confident he could apply the discount, if no I still may consider tmobile. If service isn't solid at home then Ill probably just stick with what I have
No-contract plan
I get an employer discount of 10% on my no-contract plan (minutes + unlimited data)
What about student discount, anyone using one for no contract
You will not receive a discount on even more +. Hope this helps.
Crackflashers don't need changelogs sent from my HTC Glacier.
tmobile ? or ???
Okay went ahead and called another store samething I could apply my discount to the no contract plan.....
Called customer care about a discount through my former university and was told I had to be an employee,asked her what do you need to verify that by and its just an email. So I can use my old email to set up a discount ONLY on a contract plan. Good 20 minute conversation with this rep. VERY VERY helpful. I will not be able to use ANY discount on a NO CONTRACT plan . Although the reps at the store told me otherwise. May just test it out to see if itll work or not.
Would like to get some faster 3g-4g speeds since I'm tethering with the phone. Options I'm considering currently, with carriers......all text/data unlimited
CBW (local)....500 min text/data @$55 with tax 3g only for now??? 4g no clue when, roam onto tmobile 4g & at&t when out of coverage
Tmobile (no tax yet)
even more NO contract.... 500min text/data $59.99
1000min text/data $69.99
2 year contract 15%discount 1500min text/data $67.99
what phone to get or wait a month or so for new one???
Sprint for the evo (2 year) 22%
450min text/data $64.59 plus
Verizon (2 year) 23%
450min text/data $53.89 plus tax.... 3g only though
Leaning towards to tmobile still for the 1500 min with contract, although I still want to try discount with no contract. See if itll get by or something
Could get another phone with 2 year contract with tmobile and sell one.
Costco deals
g2 or mytouch 4g both at $99.99 with 2 year plan. Have possible trade of my current mytouch 4g for a nexus s.
osugsxr said:
Okay went ahead and called another store samething I could apply my discount to the no contract plan.....
Called customer care about a discount through my former university and was told I had to be an employee,asked her what do you need to verify that by and its just an email. So I can use my old email to set up a discount ONLY on a contract plan. Good 20 minute conversation with this rep. VERY VERY helpful. I will not be able to use ANY discount on a NO CONTRACT plan . Although the reps at the store told me otherwise. May just test it out to see if itll work or not.
Would like to get some faster 3g-4g speeds since I'm tethering with the phone. Options I'm considering currently, with carriers......all text/data unlimited
CBW (local)....500 min text/data @$55 with tax 3g only for now??? 4g no clue when, roam onto tmobile 4g & at&t when out of coverage
Tmobile (no tax yet)
even more NO contract.... 500min text/data $59.99
1000min text/data $69.99
2 year contract 15%discount 1500min text/data $67.99
what phone to get or wait a month or so for new one???
Sprint for the evo (2 year) 22%
450min text/data $64.59 plus
Verizon (2 year) 23%
450min text/data $53.89 plus tax.... 3g only though
Leaning towards to tmobile still for the 1500 min with contract, although I still want to try discount with no contract. See if itll get by or something
Click to expand...
Click to collapse
All the student discount gets you is waived activation fee on the no contract plans. Trust me I know
Crackflashers don't need changelogs sent from my HTC Glacier.
Yes, but can say I'm an employee of university to get discount for contract
Sent from my HTC Glacier using XDA App
I preordered my phones through the ATT premier store. My wife and I were both previously on unlimited plans (me with an android and her with an iphone 4). My choices for dataplans on the upgrade of course included the option to maintain my unlimited data on an LTE plan. There was an option for a bundle of 1500 texts plus unlimited LTE data for $39 - an $8 discount to make it $31.
I got our phones on saturday. I went in to check my current features and don't see a data or text plan listed at all. I do have the plan listed in my customer service summary (that pdf file that they generate)....but the CSS also lists my previous unlimited plan and the 1k text plan that we used to have.
Any ideas? Is anyone else getting anything similar when they look at their features?
drwx said:
I preordered my phones through the ATT premier store. My wife and I were both previously on unlimited plans (me with an android and her with an iphone 4). My choices for dataplans on the upgrade of course included the option to maintain my unlimited data on an LTE plan. There was an option for a bundle of 1500 texts plus unlimited LTE data for $39 - an $8 discount to make it $31.
I got our phones on saturday. I went in to check my current features and don't see a data or text plan listed at all. I do have the plan listed in my customer service summary (that pdf file that they generate)....but the CSS also lists my previous unlimited plan and the 1k text plan that we used to have.
Any ideas? Is anyone else getting anything similar when they look at their features?
Click to expand...
Click to collapse
Just call them to doublecheck. If you are in the middle of your billing cycle their system doesn't always display things properly.
my billing cycle ends on the 4th. I'm preparing for an angry call with them, based on the numbers that are on my CSS. The old data and text plans should have ended as soon as i activated the new phones. There should be a prorated charge for that. The new data and text plans should have started as soon as i activated the new phones... and there should be a prorated charge for that. Since the cost is the same for both plans, my phone bill should be the same.
drwx said:
my billing cycle ends on the 4th. I'm preparing for an angry call with them, based on the numbers that are on my CSS. The old data and text plans should have ended as soon as i activated the new phones. There should be a prorated charge for that. The new data and text plans should have started as soon as i activated the new phones... and there should be a prorated charge for that. Since the cost is the same for both plans, my phone bill should be the same.
Click to expand...
Click to collapse
I didn't have a prorated charge on mine when I upgraded. They just added the new feature for LTE. Because they were the same price there shouldn't be a proration. I saw both plans on mine, while I waited for mine to arrive.
drwx said:
my billing cycle ends on the 4th. I'm preparing for an angry call with them, based on the numbers that are on my CSS. The old data and text plans should have ended as soon as i activated the new phones. There should be a prorated charge for that. The new data and text plans should have started as soon as i activated the new phones... and there should be a prorated charge for that. Since the cost is the same for both plans, my phone bill should be the same.
Click to expand...
Click to collapse
There are almost always going to be prorated charges when changing a feature on your account. This is because they have different codes in att's internal system even with 'the same' feature. The only way to avoid it is to post/pre date the change (which doesn't usually work when changing phones), or calling customer care for a courtesy credit.
CM9 Galaxy Note I717