Database Users

Universal doesn't offer Corporate Install on hard reset

Hi,
I've just obtained an O2 XDA Exec on ebay that was someone's unwanted upgrade.
Within a few days of getting it, it seemed to be unstable and I decided on the CORPORATE re-INSTALL after reading on forums about bloatware and sluggish performance.
The problem is that it nolonger offers the corporate install on hard reset. I've tried several times and it simply goes through the routine of asking me to select 0 or X to go for the factory defaults or not, I choose appropriately and it then takes me through stuff like calibrating the screen and setting passwords etc. There is no mention of corporate install at all anymore, although I did see it once when I first got it and before I knew there was a pin number to allow the clean install.
To get around this nuisance, I have done a soft reset BEFORE it starts to customise the machine, and as far as I can tell, there is no O2 software installed. I think it runs faster too. After setting up, a screen message says, 'Customisation will begin in three seconds,' and at that point I pressed the reset button. When it restarted, it just came up without visible O2 software.
My question is this, have I managed to create a dodge which allows the corporate install? I'm on T-mobile pay as you go and have set up the 3 g settings manually.
What do you techie wizards think - do I need to do anything else.
PS....
Sorry if this seems like a greenhorn problem, but before I did the reinstall, I thought the thing was hanging up when carried it in my trouser pocket because sometimes it seemed dead and had to have a soft reset. Obviously, this made it useless as a phone. However, I now think it just had the backlight disabled by the on/off button being depressed accidentally for a couple of seconds while I was moving about, and it wasn't dead at all. I've noticed that when it does appear to be hung up with a black screen, if I depress the on / off button for a second or two, the screen comes on again. I wonder if this is possibly why some people complain that it keeps having to be reset? I was well displeased for about five days until I noticed that I could reverse the apparently dead machine by pressing and holding that button. I've replicated the dark screen and the solution repeatedly now by holding in that button.

Soft-reset without having to take the back cover off the phone

Here is a tiny program to soft-reset your phone without having to take the back cover off the phone. You access the program from the programs menu (Start--Programs).
http://www.clickapps.com/moreinfo.htm?pid=19165&section=PPC
@Beards: I added it to the wiki list, but for some reason the table structure of the item following is messed up (the version appears in the comments cell). It was my first time editing the wiki, so let me know if I did something wrong.

Chris Cross said:
Here is a tiny program to soft-reset your phone without having to take the back cover off the phone. You access the program from the programs menu (Start--Programs).
http://www.clickapps.com/moreinfo.htm?pid=19165&section=PPC
@Beards: I added it to the wiki list, but for some reason the table structure of the item following is messed up (the version appears in the comments cell). It was my first time editing the wiki, so let me know if I did something wrong.
Click to expand...
Click to collapse
The thread http://forum.xda-developers.com/showthread.php?t=450643
has a soft reset app i wrapped. It has no prompts, and just F.D.I

I have to say this does exactly what we need, no fuss, it just works.
Thanks.

Power button will do also
If the unit has not frozen completely, you can long press the power button and get the dialog box asking about losing data and asking Yes or No to continue.
This is actually the first time I have ever seen a built-in option of actually shutting the entire unit completely off! Just like removing the battery!
I tried this method a few times when it looked like the whole thing locked up (experimenting with old/incompatible apps) and it worked like a charm. I have had to remove the back cover only once to use the reset button.
Regards,
Gordo

Yes, this is the method I use and it is very convenient. Even when my screen freeze or the unit seems to hang, holding the button will still allow me to shut down. Hold again to restart.

http://forum.xda-developers.com/showthread.php?p=3034819#post3034819

Some Help... Phone blank screening to a degree

Thanks for reading.
I'm currently using WM6.1 on the phone, and loving everything about it.
Since day 1, I've used a phone lock code, along with PIN1 code.
When unlocking the phone for after say an hours inactivity, the keypad will show, then the screen will go blank only showing the top bar of the phone.
Any press of buttons and screen will just make a beeping sound, and so far nothing I've done will restore the keypad to unlock the phone.
Is there anything wrong with the ROM i have, and is there anyone who can suggest how to correct this?
Please remember, the top bar still shows, and a reset allows the phone to work as normal (once logging back into it of course).
Thank you,

Hi guys,
Sorry to bring this back up, but this problem is still going on.
Not sure how to resolve it, so hoping someone would know how to solve this.
Thanks,

Posted twice for some reason.

Maybe is a sw failure,(50%) try to reflash with this fw: RUU_Hermes_CINGULAR_WWE_3625023_6275_1540700_108_UOOS_SVN05_Ship.exe
if your hermes its from att/cingular. after flash open and close the tap of hermes, if the blank screen continues or return this, the failure is hw (the flex component broken,bus, pcb) in this case you need to buy the spare part or send to sat.
good luck

other possible solution
http://forum.xda-developers.com/showthread.php?t=321163

Hi there,
Its not white screening, or anything else, I think the next time it does this, I'm going to have to take a picture, to make sure it can be understood clearly.
Basically, when bringing the phone out of standby (from pressing off/on button) and attempting to enter my pin into the phone the phone will allow me usually to press at least one number of my pin, and then it'll black screen, where the start bar still displays, but no response.
The handset isn't problematic when being opened for use, or anything else, its just annoying to have to reset to load the phone back up again.
I hope this helps?

Further to the above, here is what i've been talking about...
Happened last night, typically as I was bored, and had to wait till morning to take the photo...

Still no movement on this post...
Would it be suggestable to upgrade the install of WM?
If it is, how easy (will read guides beforehand) is it to do (reasonably, hard etc).
Just this is now my only phone, so don't fancy my chances bricking it.
Thanks!

Sorry to be posting yet again, but this has now happened 3 times a in row since last night. I wouldn't mind knowing if a rom fix would sort this, and if so whats the best rom to go for...
Just keen to get this sorted now...
Thanks.
If it helps, I've nothing running when this happens. The exception of last night, where I was using Audio Manager when walking home, and had to soft reset once in the door.

Hi
I am almost certain you have a software fault here and need to reload a new ROM - take your pick - my preference is schnaps - it isnt that hard to do and should solve your problem
Just go to the Windows upgrading section on here and follow the process - you will be happy
John

Lock Screen - password incorrect issue

Hi
i have my HD2 (UK, 1.43) for about a week now and have a 4 digits numeric password for my screen lock.
Today, for the second time my password was not accepted ("The password you typed was incorrect") after waking up from standby. The same happend a few days ago. A soft reset (red button) fixed the problem. I've made no modifications or any tweaks/hacks on my device.
Has anyone else experienced this problem? I've tried several times and I'm perfectly sure the password was correct.
Update: three times 'till now...
HTC support suggested to do a hard reset.
regards
chiron

Password Not Accepted on wake-up from Standby
chiron83 said:
Hi
i have my HD2 (UK, 1.43) for about a week now and have a 4 digits numeric password for my screen lock.
Today, for the second time my password was not accepted ("The password you typed was incorrect") after waking up from standby. The same happend a few days ago. A soft reset (red button) fixed the problem. I've made no modifications or any tweaks/hacks on my device.
Has anyone else experienced this problem? I've tried several times and I'm perfectly sure the password was correct.
HTC support suggested to do a hard reset.
regards
chiron
Click to expand...
Click to collapse
I'm glad I'm not the only one this is happening to and I'm not going crazy.
This exactly same thing has happened to me this morning, and yesterday morning. Upon taking the phone off charging and then using the phone first thing in the morning to check overnight emails, the 4 digit passcode was not accepted.
Yesterday I could eventually get the a1b2c3 entered and then enter my password and it was fine.
Today I could not enter the a1b2c3 reliably and this is what was happening:
- After 3 seconds of the screen being on as I was trying to enter the password, the screen would turn off.
- Turning the screen back on by pressing Hang-Up button I'd try and enter the a1b2c3 quickly.
- The Phone Keypad keyboard was only entering Numbers no matter what. I had to get the a1b2c3 entered by holding each key, and then sliding across to the letter (as keypad was only entering numbers).
- On the 4th time of this not working I was warned by the Phone that upon the next incorrect password entry the phone would be wiped.
So I ripped the battery and the Memory card out, and left the phone off for 30mins while I had a shower and got ready etc.
Upon restarting the phone I could enter the password fine and use the phone normally.
Now I don't think this is a problem just with the HD2, as I've had similar experiences with my Cruise, Diamond, and Diamond 2...

I had this happen to me once. One soft reset fixed it.

cortk said:
I had this happen to me once. One soft reset fixed it.
Click to expand...
Click to collapse
It's an intermittent problem. As in, on all of my previous 3 HTC phones, it might have happened once per month for no apparent reason. Then the problem may not have appeared for another month or so...

Same issue here. Twice in as many days. I've only had the device for 2 weeks and I've had this 5-6 times. It wouldn't be so bad if you didn't have to pull the thing apart to get to the reset button, and then either try and find a pen or pull the battery out.

I've had this problem when the exchange policy mandated that code. The only way to make it dissapear was to hardreset the device. But after a few days the problem reapeared, hardreset. Later it reapeared again, so i disabled the security policy. Now this problem does not happen anymore, but sometimes i can't get past the lock screen: nothing happens....and i have to reset the device.....

@foske
thanks for your replay. At least I now know that hard resetting won't help.
I have exchange policies too, and for security reasons I'm not going to disable the lock screen password.
I've sent a message to HTC support, I'll keep you informed...

@chiron83, have you heard anything from HTC? And does anyone know if this is fixed in the 1.48 firmware?

pixel said:
@chiron83, have you heard anything from HTC? And does anyone know if this is fixed in the 1.48 firmware?
Click to expand...
Click to collapse
I've upgraded to 1.48 and have just started using the lock password feature. I've just encountered this issue with the password being incorrect. So yes the problem still exists in ROM 1.48.

The problem I have now is the phone won't even recognize the UNLOCK button, there's no reponse, not even "Password Incorrect". I've tried several soft resets, battery removals, SIM and memory card removal, the works. I can't unlock my phone and I'm going to lose all my data I've input today if I hard reset.
Anyone got any last bright ideas?

HTC advised me to update to 1.48
Haven't had the wrong password problem until now, but therefore the freeze Problem every morning

Well I never managed to get around the password issue, so I had to HARD RESET my phone and spent half a day restoring everything and re-keying the data I lost from that day. Not impressed. The Lock Password is now very much turned OFF!
Incidentally, I restored my data from MyPhone, then when I got home and synched with Outlook, ALL MY DATA GOT DUPLICATED! So I had to spend ages deleting all the duplicate calendar entries, contacts, tasks etc. I have 900 contacts so as you can imagine that took a while.
I'm kinda pissed off.

Jim Coleman said:
The Lock Password is now very much turned OFF!
Click to expand...
Click to collapse
Wish that was an option for me, but it is enforced by the Exchange server policy

This happened to me once on my old blue angel, in the worst possible way (Soft reset didn't help me). The phone only knew it had to ask for a password but had totally forgotten what the password was. I then heard it's a problem with winmo. I had to hard reset and lose everything just because I had a password...
Never used the password again after that incident...

From what I can see this is a general Windows Mobile problem using Group Policy and corporate Outlook etc. As I've said previously this has happened across 4 different WinMo phones.
One thing I did on my Diamond2 to get around it was use Zenyee StayUnlock which would override the Group Policy password enforcement. I then installed ThrottleLock which ensured that my phone was still 'password' protected and secure.
However StayUnlock does not work on WinMo 6.5 as I've tried this with my HD2 and the Group Policy password was still active...

I have the same issue and I I guess I am a bit relieved that others do (especially those reported without tweaks). Thanks! . Im suprised that there are so few of us though. I also have the sms fault, and there is a flood of anger and uproar about that. It really pisses me off that you spend this kind of dough on whats arguably one of the best handsets yet and have to put up with this kind of rudimentary crap!
Anway, Anyone tried any other roms besides the two mentioned?

Damn you, HTC!
Wrong password again, and the "wake up from standby freeze" too with 1.48
With my Touch Diamond I never had any password issues.

I thought that it's just my phone doing it, as I got it on the 20th of November and couldn't find anyone mentioning the same issue!
The first HD2 I got had a very, very sensitive screen, and had this lock screen issue, so I had it replaced. The second one is better with regards to screen sensitivity, but I still had the screen lock issue a few times. And the first time the phone performed a hard reset (due to "forgetting" the password) it deleted everything on my micro SD card and somehow "unformat"-ed it as well. The card wasn't recognised by any of my phones after that, so I had to reformat it. After this incident I always remembered to take the card out before the phone gets hard reset.
For me, I think the screen lock problem only happened when I used a certain PC-based registry editor, or a slightly older version of Sprite Backup (the one that came with the phone wasn't compatible with WM 6.5), or when I disabled the Autolock feature (but still had the Exchange group policy enforced). I stopped doinig all those three things and (touch wood!) it seems fine now.

I haven't installed any tweaking, system manipulation or backup software. In fact, I only installed one single programm, audible player.
I flashed my HD2 again today, if the problem resists I'll have to exchange it. I'm not willing to open the metal cover and soft-reset my device every day.

chiron83 said:
I'm not willing to open the metal cover and soft-reset my device every day.
Click to expand...
Click to collapse
And you shouldn't rightfully be even if the reset switch was much easier to reach...

[Q] Device encryption hangs start-up

Hello,
I recently configured ActiveSync E-Mail on my HTC HD mini. Everything works fine until I power off and power on the device. The startup sequence is paused with the following text:
"Company policy has enabled device encryption. Startup is suspended. Select unlock to continue. Emergency calls: Press talk."
When I select Unlock then nothing happens (the button is pressed).
The device cannot be turned off by power off button (it only goes to sleep).
The problem is not solved by removing the battery, putting it back and powering on.
The only way to get the device working is to hard reset the device by the special sequence of keys.
Device: HTC HD mini
ROM: RUU_Photon_HTC_WWE_EastEurope_1.36.479.1_Radio_Signed_32.2803.05.06_0.63.05.36_Ship.exe
I reproduced this problem 3 times.
I downgraded from RUU_Photon_HTC_WWE_EastEurope_1.36.479.1_Radio_Signed_32.2803.05.06_0.63.05.36_Ship.exe to RUU_Photon_HTC_WWE_EastEurope_1.32.479.2_Radio_Signed_32.2802.05.06_0.63.05.35_Ship.exe which seemed to remove the problem. However, it appeared after several power cycles also on 1.32.
Any idea how to correct this?

I had exactly the same problem when I purchased the HD minn a few months ago. It happened 3 times in a row that I had to hard-reset and re-install for exactly the same reason (no unlock keys after start-up.) I called my corporate's IT department. They said they changed something on my MS exchange policy profile that may help. Frankly, I can't believe that this was the real root cause of the issue but ever since then it works fine. Never had this problem again for 4 months.
Sorry that I don't have a real solution for you.
CM

Thank you for you reply. May I have additional questions?
1. What ROM release do you have on your HD mini? As you had the problem a few months ago it might be 1.32, right? I have the problem on ROM 1.36 when I first time power cycled the HD mini. It survived many power cycles on ROM 1.32 until the last one which caused the problem again.
2. Is there any chance asking your corp. IT dept. about the change they did?
==
edit:
It seems that the responsible one is HTC Sense. I upgraded from ROM 1.32 to 1.36. I decided to test this with HTC Sense turned off. The problem is no longer present on 1.36 when HTC Sense is off. However, it is a workaround only. I informed HTC support and I hope they will fix it.

Same problem as the others, only I found the cause!
Everything works fine on mine (1.36) until I change the lock screen wallpaper. As soon as I change that the device hangs on the unlock screen at start-up.
If you look at the way it all works, on start-up when you are prompted to unlock, you get the standard unlock screen with the slide down option, and a background picture. I'm guessing the default picture is held in un-encrypted memory, and so it works. If you change the picture, the new picture is held in encrypted space and can't be accessed until you add your key. Only you can't because the device has crashed.
One work around may be to assign it a background picture from the SD card. But having only just got the thing to work I don't feel like trying it in case it puts me back to square one.
Update: Yes copy the image you want to SD card and then change the lock screen wallpaper to point at that. Device boots normally with the new wallpaper.
Hopefully this will help someone.

radar: Thank you for your input. The explanation sounds reasonable. I'll test it once I need to reinstall the device. I'll stick with the working status I have for now.

I am in the middle of waiting for my hard reset to complete as I type. I just had the same exact issues as you all described. I wanted to add though that the background I was using when this happened was from my storage card so I dont know if that will fix anything.
Ill try to add anything else I find out. I am going to try this one more time and then forget about my work email if the same thing happens. Or I might try to find a new rom - but I like what I have
Edit: I actually just saw that you (radar) said the image on the card worked... weird. I'm goign to try again. If I could get around this everything will be working perfectly and I'm not ready to give up.

Try disabling HTC sense. It helped me.; I am running months (done several power cycles) without the problem.