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Hi
Last month I got a new XDA 2 and since then I have installed a few games and utilities and regularly sync with the main pc.
However over the past few days, the whole device freezes very randomly at regular intervals. Sometimes nothing is running at all, other times its just as its about to ring with an incoming call. Today it is even worse, it freezes every 5 minutes, and it takes several soft resets before I can get past the password screen without another freeze. None of the buttons respond during a freeze, and the backlight goes out as normal after 30 seconds (but will not go back on). Even though the device has frozen, both the indicator lights will continue to flash green and blue.
I decided to do a hard reset as advised in the instruction manual. However now its even worse. The phone loads up with the O2 logo and the rom versions in the bottom right corner, then the screen flashes and the O2 logo appears on its own. Nothing happens at all after this and again, tapping the screen or pressing the buttons dont work.
Please could someone advise me whats wrong with this phone? Ive had it for less than a month and I dont consider my use of it to be outside what anyone else would use it for. As far as im concerned, it seems very unreliable to fail so badly after such little use.
Any help would be welcome before I seek a refund.
Ash
Edit: If I hard reset several times, one in 5 succeeds. However after 2-3 minutes it freezes again while auto installing applications.
I would not be wanting to keep that phone.
It's common knowledge that there are some flaws in the Microsoft Windows Mobile OS that have been there since the early days, but were never deemed serious enough to tackle back then. (Remember the DOS 640kb barrier?). However, some tweaking and tuning can be done to make the XDA II a perfectly workable machine .... indeed very pleasant to work with.
What you're experiencing, however, to me sounds like a defective unit, and if I were you, I'd go back to my supplier to get a new one, period.
My first XDA-2 Did the same, and seemed to get worse, the more i tried to fix it and removes software and keep reseting etc etc.
In the end i i went back to the shop (this was over 28 days) showed them, i did not have any problem exchanging it for a new one.
John
I bought a Qtek 9000 a couple days ago and I'm pleasently surprised. I heard all the bad stories about the MDA PRO, O2 Exec, ... so I kind of feared the worst. But I took a chance and bought it anyway and the Qtek doesn't seem to be as bad as the other versions.
It does ring when I get called and the ring isn't late. I didn't notice any difference with my previous phone. So that's positive, I didn't change the ringtone on the other hand, so I don't have a large mp3 as ringtone.
Second, it is stable. Haven't had a crash, hangup, program error. Nor does it crash when I receive a SMS. I have received about 10 SMS'es though, not alot i know. The device is pretty snappy, I never have to wait a few seconds when opening programs or changing the screen-rotation. Also when I bring it back from standby, I don't have to wait at all...
I did a soft reset after setting the regional settings and the phone has been on for allmost 5 days. No major RAM issues, although the free RAM is shrinking, stopping applications in the memory-settings does free up some RAM, but not all. When I first booted the device I had just over 30MB free, and it has slowly decreased to about 18-19MB. I haven't installed any extra programmes on it.
So I might consider a soft reset when it reaches 10MB or so. But my question is, is a soft reset bad? Because you can't really shut the device off, you can only put it in sleep/standby. So rebooting it like a normal pc isn't possible. Does a soft reset damange any programs, settings... that's my main question.
Also, what's the best way to keep the battery in top-condition. Charge it when it's at 20% when the device tells you to charge it. Or charge it when you can, because it doesn't matter when you charge...
And one last thing, MSN Messenger doesn't draw the conversation window that well... Sometimes the part of the screen where your received/sent messages are shown is really small (about 3 lines high) and there is a large whitespace under the field where you type your message.
Thanks a lot to the guys at this forum for providing me with the most reliable info about the device, so I knew what I was getting.
Emmerman
PS: I ordered a Brando Screen Protector Plus, any comments, things I should know before I put it on the screen?
This is a good post to read first: http://forum.xda-developers.com/viewtopic.php?t=32218&start=150
Here you will have an is\dea of what to expect between a QTEC and an O2 NEW ROM version have to offer.
Thanks for the link, but I wasn't really looking for a new ROM. As I'm quite new to the Universal, I prefer getting to know the device itself better, before I start doing the more 'professional' things. Besides, I don't have any major issues with the Qtek ROM at the moment.
I just wanted to know a little more about soft-resetting the device and how to charge your battery for best longterm performance. Because I find the manual quite minimalistic.
To soft reset: YOU RETAIN YOUR SETTINGS.
1) Just press the small pin hole found at the back of the Universal right beside the USB plug.
To hard reset: YOU LOOSE YOUR CURRENT SETTINGS. BACK TO FACTORY SETTINGS.
A) Method One
1) Go to Start.
2) Go to Programs.
3) Go to Clear Storage.
4) Type in the code: 1234
5) Press YES.
6) Wait for the automatic reset.
B) Method Two
1) Press and hold the two keys with this mark (-) at the same time found at the top most part of the keyboard.
2) While pressing these 2 keys, press the pin hole found at the back of the Universal for 1 second.
3) You will notice a reset and a blank screen will appear.
4) It will prompt you to either press X or 0.
5) Just choose which one you prefer.
emmerman said:
Does a soft reset damange any programs, settings... that's my main question.
Also, what's the best way to keep the battery in top-condition.
PS: I ordered a Brando Screen Protector Plus, any comments, things I should know before I put it on the screen?
Click to expand...
Click to collapse
1) No, a reset both hard and soft does not damage your Universal. A soft reset to clear out the memory is good to speed up things better.
2) The best way is to leave it charging for more than 16 hours the first time. Unplug and use it till it drops to around 15% then charge it fully again, this time it does not need the 16 hours. Just wait for the green light indicating a full charge. After following these first two, just keep it plug-in before going to sleep at night making sure you got a full charge for the next morning.
3) I don't know about Brando's screen protector but I used Proporta's screen protector which included a wipe cloth and a screen spreader. I've had my screen protector on before I started even charging and using my phone. Another tip is to use a small peice of tape to take off some dust or specs that might have stuck on the screen before applying the screen protector. Sometimes even with the wipe there are still dust residues. You can also use the tape to clean the side of the screen protector that is going to stick on the screen.
Isn't a soft reset similar to pushing the reset button on your desktop? So couldn't you loose cached data that is in the RAM, because it wasn't written to ROM yet?
emmerman said:
Isn't a soft reset similar to pushing the reset button on your desktop? So couldn't you loose cached data that is in the RAM, because it wasn't written to ROM yet?
Click to expand...
Click to collapse
I had never lost any data after a soft reset. It free up unused memory that was being kept by the system for faster processing. Plus WM5 has persistent memory now. May be that was the difference?
So in fact, you can't shutdown a Qtek? You can put it in standby modus, but the phone is still working then. And resetting it, is just rebooting it. So if you want to take out your SIM card, you have to take the battery out while it is actually running?
You actually can turn you device off, with a little help of some small programs, like PsShutXP for example.
Hmm, thanks for the info. I will look into that one, but at the moment I'm still very hesitant to install any third party applications on my 6-days old precious.
One other question, does the led blink orange when you receive a SMS. Because now it doesn't, it blinks green, like normal. But I seem to remember the first I got it, it blinked orange. Or am I confused.
@emmerman
You are right you can lose data. I have lost emails and other users have reported loss of WEP keys etc. But I have never had this problem with Symbian devices.
emmerman said:
One other question, does the led blink orange when you receive a SMS. Because now it doesn't, it blinks green, like normal. But I seem to remember the first I got it, it blinked orange. Or am I confused.
Click to expand...
Click to collapse
Can anyone answer this one.
Go to Start>Settings>Sound and Notifications>Notifications Tab>Choose the event you wish to correct.
The changes in any settings never occurred on mine nor any type of freezes. Something I am glad about.
What I did when I first turned on my device, off from the box or right after a hard reset, was to go through those settings and made sure they are all configured the way I want them to notify me. This is the only difference I could possibly think of why others have disappearing settings on notifications.
Just as i said - Argh! The screen is no longer responsive. What to do? I can no longer slide the lock across the screen. i have tried to flash the ROM with the 1.66 official but i cannot because it tells me to unlock the phone. I cant! argh! I've pushed the little red button by the battery a couple of times as well as removed the battery. Any suggestions? The hard buttons allow me to answer a call but that's it. i recently turned on the lock for the phone (today in fact) but I've unlocked it several times since doing so before this happened.
Sounds familiar...
Sounds like it is the same problem I had, as well as a few others on this forum. Even after a hard reset, it still didn't work. According to other people here, the solution is to have the screen swopped out for a new one. I've actually just sent mine in today to get it sorted out.
Just curious - I've got a suspicion that environmental conditions may have a role to play in causing the failure. What is the weather in your area like?
Very nice here today. Sunny, mid 50s(f).
I bought this off of ebay. Do i just send it in to HTC?
Try a hard reset, and if it doesn't help then make sure you have an official ROM and send it to HTC.
a hard reset is the little red button next to the battery, correct? ive done that.
and i cant very well change the ROMs at this point now, can i?
lythe123 said:
a hard reset is the little red button next to the battery, correct? ive done that.
and i cant very well change the ROMs at this point now, can i?
Click to expand...
Click to collapse
I would really like to wipe it before i sent it in. i dont want all my info, etc going into someones hands i dont know. anyway to do that?
No, that's a soft reset. Hard reset is pressing the red button while holding both volume keys until you get the "Restore factory settings?" prompt (when the device is on), then following the onsceeen instructions. This is what you're looking for to erase everything, including any possible software bug that could have caused the issue.
If the touchscreen still doesn't work then, send it in.
lythe123 said:
a hard reset is the little red button next to the battery, correct? ive done that.
and i cant very well change the ROMs at this point now, can i?
Click to expand...
Click to collapse
No! A hard reset is:
- Turn phone off
- Press vol up and down at the same time and then press power button (hold vol)
- follow the instructions on the screen
Be aware, that all you data on the phone will get lost. I recommend taking out the SD for that as well. After that u r done. By what you say i assume, that you didnt flash a custom ROM yet, right ?
Thanks! that didnt work either though.
I just want my money back now honestly. This thing, as pretty as it is, is just too much trouble.
Sorry double post...
A faulty device can happen to anybody, just bad luck... can't count how many times it has happened to me as well in the past.
I heard that there is a batch of phones that have a faulty screen, other problems are that without pressing anything the phone still registers clicks, phone doesn't always detect the correct place of where you pressed and the screen not responding.
I have got this on my phone and have arranged a pick up from HTC to pick up my phone for repair, hopefully in a week or two it will come back with a brand new screen that works
Ive had it a couple of months now. Im not sure if i can deal with the lack of apps that my iPhone has, pandora and the like, and the fact that teh HD2 would every so often change time and even date and i cant get weather in places my iPhone can.
In short, i love the HD2 for its specs but i no longer trust it at all.
Hi all
first post and i got an interesting problem with my phone which i qualify as stupid. It all started when when my virtually keyborad started becoming unresponsive and when i tried to do a factory reset, i could not enter the 1234 number to start it. i left the phone for a while and then i could not get into the setting even . But i could receive calls but i could not call since i could not access any numbers on the dial pad( by pressing on the numbers of coruse but from dial log screen i could)
Anyway long story short while fiddling with the phone , i thought the lock feature was on that is why some of the touch functions was not totally responsive but to my sadness, i activated the lock and now the phone is stuck on the front page and i cannot access anything since i must press unlock at the far corner of the down screen but stupidly, while pressing on the unlock, since it is unresponsive, i cannot unlock the phone to get to the normal menu and so on.The only thing working is the square pad which tells me to press cancel then unlock to free the phone for normal use
By the way the lock feature is the one that blocks the phone so that you do not accidentally press on the touch screen and activate a program and not the lock thing operators put to limit your phone
I want to know if anyone can help me unlock the screen so that i can reset the phone or alternatively any other method via usb to reset my phone to factory settings. Any special buttons on the phone i can do to do that?
I tired leaving battery out for 24 hours but that did not work to unfreeze the touch buttons
Was thinking to reload the windows mobile completely via the micro card (which i read here) but i am not sure it will work or i fear it might brick my phone
Any suggestions will be welcome please.... thanks
Use myMobiler to control device from Pc through usb
Good luck
Ps: you'll probably have to change digitiser afterwards
Well tried the mobiler but the thing is that it asks the phone to allow the program to conenct and i cannot press yes on the touch screen since it is frozen or something so i am stuck again.
Very strange, it doesn't ask anything on my device...
Why don't you hard reset: press green and red buttons and while pressing, poke the stylus shortly in the reset hole then release the 2 buttons. It will ask something that you probably won't see, just press the action button and wait for it to restart.
Don't flash another on just yet - it may well cause issues as it sounds like your digitizer is broken. Don't hard reset either
Does it pick up anything at all? Have you tried tapping all over the place in that region to try and get a response, sometimes just under the screen also works. Do you use a screen protector? If not, try it with one, if yes, try it without, it may be interferring with it, or it may help the touch be picked up by the phone (Stupid, I know, but this is something I found to work before with my elfs, and omnias)
When it is locked, is activesync picking the phone up? You may be able to put the remote.exe into the windows folder (for myMobilier) and do it that way.
A digitizer costs about £6-£10. But due to the age of this device, as sad as it is, I would suggest trying a new phone out if funds allow for it.
ok so far i tried the hard reset (red button and green and pressed the on off button but nothing. When i press on off button alone it switches off but not hard reset. I did not know i had a reset hole at the bottom of the phone.I did that with red and green button but nothing. Only when i poke the hole alone it does a hard reset i think but when i switches back on it is still unresponsive and locked screen
I tried poking under screen protector nothing. Also i think screen is still responsive because when i tap on it, the screen lights brighter
I tired putting remote exe file on the phone( active sync is working and i can read files on the phone) but i have two remote files..which one to use ? the one that ends with 40 one or 50 .Also where to put it specifically..which folder.I tried my windows mobile based device but nothing.Also tried program files and data application nothing.
Mobiler cannot connect since from pc alone because it asks my phone permission
and i cannot tap yes to accept program.
so any more suggestions please
Hi
Maybe I wasn't clear enough, here's the exact procedure, it should work since you have to use only hardware buttons:
Hold down send/reject buttons (green/red at the front) and reset with the stylus; release the stylus but keep holding the buttons till you get 'this will erase all your personal data' message, then press 'action' (big front button) to hard reset.
If Hard reset doesn't work then your device hardware is faulty.
If he hard resets he will liekly not be able to align the screen on initial setup tito12.
Avanisha. If you try to run one of the remote.exe it will say this is not a valid windows application, thats the one that needs to go into windows on your phone.
captainstu72 said:
If he hard resets he will liekly not be able to align the screen on initial setup tito12.
Click to expand...
Click to collapse
Hi captainstu72, i was under the impression that he messed up something in his system so a hard reset would hopefully solve the problem. In case he still can't align the screen after HR then he has to replace the digitiser. Mymobiler will not solve anything, pls read the 1st post: he wanted to do a factory reset. He just have to sync before HR.
thks tito 12..problem was solved with your help.J ust did not get the steps of hard reset right. Phone is working ok now and screen is ok as well as tap function. thank god i don't need a digitizer. thanks to captainstu72 for the help as well .You were right tito..seems i ran a program and then all hell broke on my phone. I wanted to factory reset but as you know the pad was locked.
Glad I could help, enjoy your device
Ahh okay, guess i mis read something! Sorry
Glad its all sorted though, I was just concerned he may end up in an annoying align screen loop
I have an HTC surround. I am having a problem sliding up the lock-screen. It takes number of attempts to slide up the screen. Sometimes it results in missing the incoming call. It appears to me there is a mechanism (an observer) which negates the touch event if the phone is in pocket while the phone is locked. In my case, even when I am sliding the lock-screen up with my finger, the observer is negating the action and the lock-screen comes back from 20% slide-up. Other than that, the touch-screen is working perfectly fine.
Q:
Is it a software or hardware issue?
Is there a workaround (something like hacking into the ROM and playing with the drag sensitivity)?
Should I dump it and consider myself "done with the WP7"?
P.S.
1. I got this unlocked ATT phone from US and now using it in middle-east.
2. (Not sure but) I have heard that ATT only return the phones with monthly contract.
3. The problem started after 12 days of first use.
4. I tried hard and soft reset, with/without nodo and latest updates. But it’s still the same.
It sounds most likely like it is just an inconsistent/bad touch panel on the hardware. You could attempt to replace it yourself by purchasing another one on eBay, but I doubt that any software fix would be able to fix this behaviour. I have a Samsung Focus WP7 and this never happens, the only time the lock screen comes back down is if you lift your finger before getting to the top. So my best guess is that the touch screen just cuts out before you can get the phone unlocked. Sorry....
I have the same issue. Does anyone have a solution, please!!. I'm in another country, so I can't return it. Have to fix it!
same issue here.
Do you have anyone in the US that you could send it back through? You might also try contacting HTC directly. I believe the phone has a 1 yr warranty on it. At least that's what Asurion told me when they sent me one as a replacement for my old Tilt 2.
My Phone have same problem, i install NO-DO next install PreMango but not helped.
I have no such issue with my sourrond, with mango 7720 and speech for phone accessibility turn on you only have to slide less than a inch to unlock screen...
A possible answer
After some researching i found this in one of the forums of HTC
Display Not Working on the HTC Surround
Black/Blank Screen
Verify that the battery is properly installed in the device.
Attempt to power the device on by pressing and holding the power button for 3 seconds.
If the device won’t power on (also indicated by no LED’s) attempt to charge the device. If there is no response from the device when attached to a charger and power source, treat the issue as a Power/charging issue.
If the device will or is powered on:
Verify that the device is not in hibernate mode by pressing the Power Button once.
Once you have verified that the device is not in hibernate mode, attempt to navigate the device by using the Hardware buttons.
If the display is still black/blank, Soft Reset the device by powering it off and removing the battery for 10 seconds and then reinsert and Power the device back on.
If the screen is still black/blank after the Soft Reset, you will need to perform a Hard Reset.
The hard reset will remove all of the customers’ data and settings and restore the device back to the state that it was in out of the box. Once the Hard Reset is done, the customers’ settings and data CANNOT be recovered. If possible, have the customer back up their data before proceeding with the Hard Reset.
Once the Hard Reset is complete, retest the device.
If the screen is still black/blank, the device will need to be replaced/repaired.
Screen has lines
Is the customer using a custom picture or image as their wallpaper?
Return the Wallpaper settings to one of the defaults on the device by going to Start>All Applications Arrow>Settings>Lock & Wallpaper>Change wallpaper
Is the issue seen when using the default wallpaper on the device?
If so, Soft Reset the device.
If not, advise the customer that the issue is with their custom wallpaper selection and recommend that they discontinue use of it.
Does the issue remain after completing the Soft Reset?
If so, rule out recent 3rd party applications that might have affected it, by removing them
Start>All Applications Arrow>Touch and Hold on an application to be removed and select Uninstall from the Pop-up menu.
Note: Not all applications can be uninstalled from the device.
Once all recent applications have been removed, power cycle the device and retest.
Is the issue seen after removing recent 3rd party applications and performing the Soft Reset?
If so, perform a Hard Reset.
The hard reset will remove all of the customers’ data and settings and restore the device back to the state that it was in out of the box. Once the Hard Reset is done, the customers’ settings and data CANNOT be recovered. If possible, have the customer back up their data before proceeding with the Hard Reset.
Once the Hard Reset and retest the device.
If the issue remains, the device will need to be replaced/repaired.
Unresponsive Touch Screen
Note: The device comes with a Capacitive Touch screen which will not respond to light touches from anything other than the flesh of the finger. Users trying to use their fingernails or any other object should be advised that they need to use the flesh of their fingers (firmly) to navigate the Touch Screen.
Verify that the issue is with the Touch Screen and not the device freezing by attempting to navigate the device using the hardware keys.
If you can navigate the device using the Hardware buttons, continue.
If you cannot navigate the device using the Hardware buttons, this issue needs to be worked using the troubleshooting flow for Device Freeze.
Check the device for a static cling screen protector, if present, remove and retest.
If the issue remains, Soft Reset the device.
Check the device for a carrying case with a magnetic closure; some magnets can interfere with the Touch Screen responsiveness.
If using one of these cases, have the user remove the device from the case and retest.
Ensure that the Charger/Data Cable is the one intended for the device by HTC.
Use of non OEM chargers/data cables can cause your screen to become unresponsive (due to the power being allocated to charging the task, and not the screen).
HTC can only guarantee items such as chargers that have been made, made for and certified by HTC. Our chargers have been tested and passed strenuous quality and safety regulations, and it is recommended you only use HTC chargers with your phone. You must be very careful when using electrical appliances; using products that have not been tested properly or that have not been tested at all could cause your phone to malfunction, or even in extreme cases, could injure you.
If the issue is not resolved by the previous steps, move forward with the Hard Reset.
The hard reset will remove all of the customers’ data and settings and restore the device back to the state that it was in out of the box. Once the Hard Reset is done, the customers’ settings and data CANNOT be recovered. If possible, have the customer back up their data before proceeding with the Hard Reset.
Once the Hard Reset and Customization process have completed, retest the device.
If the issue remains, the device will need to be replaced/repaired.
Hope someone can give us a better answer, but this is the best at the moment
UPDATE:
People if you want to fix your Phone just put this on the serch engine of XDA Developers "To solve the problem "Screen unresponsive" or "Frozen screen" by yourself", without the brackets.
The post is from "maybeture", and he say is working, if you read the replies, many people said it work
I'll do it to tell you
Tell me If you have luck
same problem it must be that it gets unresponsive for a few seconds or even minutes after screen turns off i have to slide it sloooowwwly to get it maybe its some loose cable in there dont know but really waiting for it to be hacked to have android
Same problem here with my father's phone. I'm going to replace the screen digitizer tomorrow and see if it works... it only costs 19 bucks so its worth the try...
jo
jesusodin said:
Same problem here with my father's phone. I'm going to replace the screen digitizer tomorrow and see if it works... it only costs 19 bucks so its worth the try...
jo
Click to expand...
Click to collapse
Hi JesusOdin
I have the same issue but my question is
And all is right now?
I you have luck please tell me
Thank You
I've had similar issue with the lock screen at times. The problem is more persistant when the phone is in the pants pocket during hot weather or I am under heavy exersion. I think it may be related to the humidity. I have refrained from storing the phone in this pocket and rarely have any issue.
The phone is not weather resistant, an Otterbox might help but would be rather bulky.
was there ever a solution to this lock screen problem?
i heard it was something to do with the drivers...changing from v69 (at&t) to v63(t-mobile)
anyone know how to do this?
Well...
Tried to replace the digitizer and ended up cuting the ribbon cable of the display. I bought the screen and digitizer. Replacing the parts on this cel is not for the weak of heart.
The cel did work without problems afterwards.
I have a surround and lately its misbehaving.
The screen goes off within a second or two if I do not continue touching it. Sometimes it doesn't even stay for a second and goes off immediately. When the screen goes off, I notice the red battery light blinking. Sometimes its just in a reboot boot loop. If i am successful and able to reach videos and start a video, then the video plays fine.
Until the video is playing, the screen doesn't go off. I have tried a hard reset but it didn't help. I am on mango.
What might be the problem?