sending in for warranty.. help please! - 8525, TyTN, MDA Vario II, JasJam General

the new WM6 came out and i upgraded to the official one off HTC and downgraded my SPL today in hopes of returning my phone to get a warranty because i have the white screen problem.
i want to ask for you help in making sure i dont get charged 500$ if i don't pass warranty
i had upgraded to 2.10oilpro hard spl
and tried many different versions of windows.
i think i have it back to factory and ready to warranty, could you guys make sure im good to go before i send it in?
heres where i was at
herm100
IPL:1.04
SPL: 2.10.OILPRO
radio: 1.48.00.00
ROM: Pro Black 3.0.1
heres where i am NOW
herm100
IPL:1.00
SPL: 1.04
radio: 1.54.07.00
ROM: 3.62.502.3
ROM date: 10/11/07
protocol version :32.86u.7020.23h
what else software wise do i need to check? ... its all that legit for a warranty return??

m1nus said:
the new WM6 came out and i upgraded to the official one off HTC and downgraded my SPL today in hopes of returning my phone to get a warranty because i have the white screen problem.
i want to ask for you help in making sure i dont get charged 500$ if i don't pass warranty
i had upgraded to 2.10oilpro hard spl
and tried many different versions of windows.
i think i have it back to factory and ready to warranty, could you guys make sure im good to go before i send it in?
heres where i was at
herm100
IPL:1.04
SPL: 2.10.OILPRO
radio: 1.48.00.00
ROM: Pro Black 3.0.1
heres where i am NOW
herm100
IPL:1.00
SPL: 1.04
radio: 1.54.07.00
ROM: 3.62.502.3
ROM date: 10/11/07
protocol version :32.86u.7020.23h
what else software wise do i need to check? ... its all that legit for a warranty return??
Click to expand...
Click to collapse
Doesn't look like you should have a problem. I don't know what they say about the official WM6 upgrade. I have only returned with the original WM5 on there. Otherwise, things look good. The only thing you might want to check is what IPL/SPL versions came in the WM6 upgrade. Those look like the WM5 ROM versions. Maybe they didn't change. I REALLY doubt they would notice, but if you are the cautious type, may be worth checking out.

Yeah,
simply reflash your device with the original WM5 and you're ready to go!
BTW: the official WM5 from AT&T has SPL 1.09!

but if i have already upgraded to 6 then i thought i couldent go back to 5,
thats why i waited untill the offical 6 came out so that i could load an allowed upgrade to avoid any problems
how to i figure out what SPL the roms come with?

Sure you can! Simply grab the WM5 ROM for the AT&T 8525 (not from the forum!!! - use the one from the HTC site, if you can't find it go to the AT&T wireless homepage and click your way through) and reflash it! It will work just fine, I do it all the time on my 8525 to see if applications I wrote will run on booth OS properly!

well i checked out the HTC sight again , it specifically said you cannot go back to wm5 after upgrading to 6... im sure there is a way, but if the upgrade is through HTC officialy i don't think it voids the warranty..
i did re-install the official WM6 though to make sure the SPL was up to date..
now the SPL is 2.03 and the IPL is 1.04..
so i should be good to go! (i hope!... don't want to be charged 500$ when i only paid 99$ to begin with)
i just hope they send me one with out the white screen problem.

Related

New ROM version 1.12.405.01 WWE (Official Ship version)

I found a forum thread with a "Ship" version of the ROM.
ROM Version: 1.12.405.1 WWE (World Wide English)
Radio Version: 02.67.90
Bootloader: 1.12.0000
CID: HTC__001
The ROM can be download here.
That could be nice if someone add it to the ftp site.
Enjoy!
Play time!!!!
Thanks for the Ship ROM. Have been wanting to play a bit but was constrained by lack of my Shipped rom. The d/l link is also fast! Did mine in 2.5 minutes.
Will upload to ftp when I get home. This time I will
the above mentioned link to the thread is not working!
this is the correct one:
http://www.mobileplanet.com/ft.aspx?i=140451&thread=7
according to this, it seems to be P3300 shipping Rom, as device is originally shipped with by htc!(as stated by artemis)
greetz
Not working for me.
unlocked mda by imeicheck but get message invalid model id?
Anyone knows why?
i suppose its due to bootloader versions:
G3 device, IPL version should end in .0000 and if you have a G4 device IPL version should end in .0001.
i am in posession of a hero, ipl ending.0001= g4, cid unlocked, running dopod p800w rom and also get "wrongmodelID"
take care trying to get past this security setting has already destroyed one device, so dont fiddle with it unless you know what you are doing!
greetz
victoradjei said:
Thanks for the Ship ROM. Have been wanting to play a bit but was constrained by lack of my Shipped rom. The d/l link is also fast! Did mine in 2.5 minutes.
Will upload to ftp when I get home. This time I will
Click to expand...
Click to collapse
Uploaded already. Now I am playing with Dopod rom
Thank you thank you thank you!!!!
I tried upgarding to SUPER COOL WM6 (after having my new HTC P3300 for 2 WHOLE DAYS), and screwed it up!!!!
Luckily this download saved my stoooopid *ss. Phew!!! Managed to get into the bootloader (it's a bit of a mission), it came up with "USB" at the bottom of the bootloader screen when I connected the phone to my pc.
Ran the .exe file (no activesync), it worked first time, with a progress indicator on the phone.
Now then... I still wanna upgrade to WM6. Can someone please help, what info do you need from the phone to tell me what update Rom I should use?
Thanks again!
G.B.G. Head

HTC TYTN defective?

First: Apologies for my bad english speech, my native language is Dutch.
My TYTN is having the flu or something.
I have an alternative firmware but I am positive this is not the problem (I hope HTC does not see this als a violation for not giving any guarantees).
ROM version: Schap's 4.01
ROM date: 10/03/07
Radio: 1.47.00.10
Protocol: 32.80.7020.20H
ExtROM: 4.01.20071111
--
The display misses half of it's brightness and is flashing like an very old 50hz TV (you can see it very good when you don't look directly into the display, so especially annoying when using the phone as a GPS navigator).
When the background is white, there appears some white to light gray gradients of about 3mm in height, horizontal bars but very light.
Even in the BIOS screen (OK+POWER+RESET) gives the same bars visible
The colors in de display are extremely reduced, it looks like an old 256 color display.
--
The rest works good. I can make telephone calls, the ringer and vibration are OK. Camera works.
Can anyone please tell me if this is a known problem? My dealer expects me to return the phone today.
The firmware on my phone is installed about 1,5 week ago and worked flawlessly.
Please help
I think the display is defective HTC should repair it. But only if you have an original rom on your device. you should reflash the original wm6 from htc. Otherwise your warranty will be void.
sdemon said:
I think the display is defective HTC should repair it. But only if you have an original rom on your device. you should reflash the original wm6 from htc. Otherwise your warranty will be void.
Click to expand...
Click to collapse
PLEASE tell me how? I know how to flash but how to obtain an original firmware, and how to reload te original bootloader?
Many, many thanks!
--
Update: Just registeren by HTC and now downloading the firmware.
I'll keep you up te date.
Well "upgrade" is succesful.
BIOS shows
HERM200
IPL-1.04
HERM200
SPL-2.10.Olipro
---
ROM version: 3.54.255.3
ROM date: 07/05/07
Radio Version: 1.48.00.10
Protocol version: 32.81.7020.20H
ExtROM version: 3.54.255.104
----
Is this OK ????
If this is OK I can send ik back to HTC for service.
I only have doubt about the Olipro version, is dit original HTC?
Olipro is not htc standard.
Maybe it is possible to downgrade but I am not sure about this. What I have read is that once you flash official ROM SPL should be back to standard. But since yours is not I am not sure how to achieve this.
sdemon said:
Olipro is not htc standard.
Maybe it is possible to downgrade but I am not sure about this. What I have read is that once you flash official ROM SPL should be back to standard. But since yours is not I am not sure how to achieve this.
Click to expand...
Click to collapse
Well I already sent it in. I hope they don't see it as a problem (it is not a software defect so...).
If they do make this a problem they are cutting in their own fingers because my manager gave us these phones to see if it is usable in the organisation. If the service is not 100% good they probably check for other brands.

Need the latest HTC TOUCH HD ROM for Orange uk

could somebody help me with the latest HTC TOUCH HD ROM for Orange UK.
RUU_Blackstone_Orange_UK_1.19.61.1 Dump
http://rapidshare.com/files/191585731/ruu_signed.rar.html
or older shipped
http://rapidshare.com/files/1956481....405.3_Radio_52.49a.25.26_1.09.25.14_Ship.exe
RUU_Blackstone_Orange_UK_1.19.61.1 Dump
http://rapidshare.com/files/19158573...igned.rar.html
Click to expand...
Click to collapse
I downloaded and installed that ROM - It's 1.14 not 1.19!!
Where do these get released? Or haven't they been released?
I'm intrigued to find where the latest HTC Firmware will appear if Orange get round to messing with it.
That is why you are here -----
It is due to the fact that carriers don't upgrade and want you to run out of contract and buy a new toy (thus with a new rom).
This is why we cook roms (off the new toys for old boys).
I have yet to see an offical GER (german rom) come out from my or any other carrier including HTC (who are not carriers).
Now after saying all that wiki does have a orange ship.exe
Still unsure about flashing the ROM
Hi,
So the ROM supplied in the above links will upgrade the Orange ROM and keep all the horrible things that Orange have done to the handset to cripple it.
I only ask as my phone is company supplied and I do not want to screw up the handset.
My ROM is 1.19.61.1 WWE and the operator version is 34.119.1.611.
Forgive my ignorance about these matters
Chris
it´s very simple: if you like to keep your device at it is, there´s no need to flash another rom. if you like to get rid of that orange rom and take part of the better ones install one of the very good rom available here.
BoobBoo said:
Hi,
So the ROM supplied in the above links will upgrade the Orange ROM and keep all the horrible things that Orange have done to the handset to cripple it.
I only ask as my phone is company supplied and I do not want to screw up the handset.
My ROM is 1.19.61.1 WWE and the operator version is 34.119.1.611.
Forgive my ignorance about these matters
Chris
Click to expand...
Click to collapse
I also want to get rid of my Orange ROM. I have read the wikis and am confident enough to be able to do it. One thing I am unsure about is, the ROM I would like to try is Panosha`s Black Pearl but as I understand it, it is based on a 1.56 ROM. and my ROM is 1.19.61.1. I can get USPL onto my TouchHD but am unsure as whether I can flash Panosha`s ROM onto my device without first flashing a 1.56 ROM. I`ve searched the Orange website and at the moment there is no 1.56 ROM.
If you are going to flash a cooked rom, then why panic about flashing the stock 1.54/1.56 roms first.
I`m not panicking, just unsure about whether I have to. I`m sure I read in the wikis that I need a 1.56 ROM on my device to flash a 1.56 based cooked ROM. Can`t find this statement any more so maybe I imagined it.
Just noticed a statement on Panosha`s ROM page which says "First flash 1.56.xxxx ROM"
davemazo said:
I`m not panicking, just unsure about whether I have to. I`m sure I read in the wikis that I need a 1.56 ROM on my device to flash a 1.56 based cooked ROM. Can`t find this statement any more so maybe I imagined it.
Just noticed a statement on Panosha`s ROM page which says "First flash 1.56.xxxx ROM"
Click to expand...
Click to collapse
Yup, you need the 1.54 SPL version from Stock first which comes with the 1.56 ROM.
Read the tutorial for more info http://forum.xda-developers.com/showthread.php?t=505377
Then any issues just ask in that thread, loads of people will help... its what we're here for
Thanks mate, I thought so. I went ahead and did it but I now have the green screen issue so I`ve obviously not done it right. Just need to read up now how to fix it. I flashed USPL 2.5 first and then one of Duttys 1.56 ROMS which all went on fine until it rebooted. Maybe I`m not understanding the flash process as much as I thought.
Check your SPL version by turning off the phone, holding down the volume button and pressing power once. It should go to the tri colour screen and say SPL- 1.56, if it doesn't it answers why your phone has gone green screen. The SPL and the ROM numbers need to match.
It's quite simple to solve, don't worry, your phone isn't bricked.
You just need to run hard SPL 1.54 which you can find on this forum. run it via PC whilst in activesync with your phone and it will do the rest. Let us know if you still have problems after this.
Thanks. I have spl 1.14. I knew I hadn`t bricked it, just caused the green screen problem because of my own stupidity not fully understanding the procedure. The ROM is showing as 1.56Dutty, do I have to flash Hardspl 1.56 or the older one. Also does the phone have to be unlocked. I thought I had all this cracked but it just gets more & more complicated the more I try and correct my **** up.
This may seem like a silly question..but .. if I install a cooked Rom
Will my connection setting for Orange as my service provider be retained?
Thanks
yes. its detected automatically after you flashed the ROM. if you hard reset (which you ought to do) then youll just go through the customisation process where you confirm that your service provider is orange.
I'm obviously a newbie
Thanks - I was bricking myself anout this.
Orange UK ROM's
I went to upgrade , found I I cant ( as abouve ) my friend could ( he brought his phone unlocked etc )
HTC gave teh responce :
Dear Customer, Thank you for contacting our Customer Support Center. An IMEI check of your device indicated that it is an exclusive product, branded to the HT849KD09700 mobile network. SN :HT849KD09700 IMEI :353xxxxxxxxxxxxxxxx Part Number :99HHxxxxxxx Part Description :SKU,ORANGE,English-WWE,GBR,HTC,UMTS 900/2100,Regional_ID_Low,Sophisticate Black,w/SIM Lock,BLACKSTONE-A2 Customer Name :Orange P.C.S Limited We can only offer limited technical support for network branded handsets, as both software and hardware can be altered by the network provider. For this reason, contact your provider for any support that you might need, including repairs and software updates. As your handset is an exclusive product from a distributor, you will also not be able to get the HTC website support files as this is only for genuine original HTC branded devices.
I called / emailed orange , they have no plans to release the update on there phones.
BoobBoo said:
Hi,
So the ROM supplied in the above links will upgrade the Orange ROM and keep all the horrible things that Orange have done to the handset to cripple it.
I only ask as my phone is company supplied and I do not want to screw up the handset.
My ROM is 1.19.61.1 WWE and the operator version is 34.119.1.611.
Forgive my ignorance about these matters
Chris
Click to expand...
Click to collapse
you already have the latest Orange ROM
I thought I was ready to go before I came accross this thread and it's left me hesitant.
I too have an Orange branded phone. SPL 1.14 ROM 1.19.61.1 WWE.
I thought that all I needed to do was:
a) update windows 7 USB driver so I can sync from the tri-colour screen.
b) run HSPL 1.56.OliNex
c) flash a new 1.56 ROM
edit: Do I need to update to stock SPL 1.54 before step b?
As davemazo says, does it need to be Orange unlocked to do this? dgattenb saying he can't flash the 1.54 HSPL onto the phone has put this on hold.
Cheers,

Returning Phone and ROM Question

It looks like I will have to send my phone back to HTC as the screen has the dreaded white blotches. Havent played with ROM for a while and cant remember if I flashed it to something other than stock upgrades - is the following stock?
OS 5.2.21869
Manila version 2.5.192116619.0
Rom Version 1.66.405.2 (76641) WWE
Rom Date 01/11/10
Radio version 2.06.51.07
Protocol Version 15.30.50.07U
Would it be accepted by HTC in its current state (and does anyone know a way of backing up so I can return all the progs to it in one step when I get it back)?
best thing to tell us is whats in the bootloader mate
how do I find that?
phone off, press and hold vol down, tap and release power.
when coloured stripey screen shows release vol down.
where it says spl, look at the number to the right.
if it ends .0000 its stock, if it ends .hspl its hspl.
the rom info doesn't matter for warranty, only the spl.
great, mine says SPL-1.42.0000 XE so I guess that is telling me its stock and ok to send as is.
yep thatl be fine. 1.42.0000and 1.66.0000 are the two usual spl for the regular leo.
many thanks
samsamuel said:
phone off, press and hold vol down, tap and release power.
when coloured stripey screen shows release vol down.
where it says spl, look at the number to the right.
if it ends .0000 its stock, if it ends .hspl its hspl.
the rom info doesn't matter for warranty, only the spl.
Click to expand...
Click to collapse
Hi there, samsamuel, talking about returning the HD2 for service or repair, I got interested about your reply. You said as long as the original SPL is there and they won't care about the Rom. Just wonder if I have my HSPL reinstalled back to SPL but custom or offical Rom from different region left installed on the handset when I send it back for repair, would they not noticed the Rom is not supposed to be on the machine unless it has been hacked?
not that I need to send mine back, finger crossed. Would like to know how will they deal with these cases if I need to one day.
thx
Hello
Just to share on this topic I sent my HD2 back to HTC for warranty repair with HSPL and a custom ROM on it and all the work was carried out and it came back with SPL and a T Mobile ROM back on it.
cuspess said:
Hi there, samsamuel, talking about returning the HD2 for service or repair, I got interested about your reply. You said as long as the original SPL is there and they won't care about the Rom. Just wonder if I have my HSPL reinstalled back to SPL but custom or offical Rom from different region left installed on the handset when I send it back for repair, would they not noticed the Rom is not supposed to be on the machine unless it has been hacked?
not that I need to send mine back, finger crossed. Would like to know how will they deal with these cases if I need to one day.
thx
Click to expand...
Click to collapse
well im no expert, and i dont work for any phone repair Co., but no one has reported being refused, except for when they sent it back with hspl still installed.
In theory you 'could' have made the rom into a custom rom using cabs and tweaks and brute force, (in practice you probably couldn't,) but asking the tech to figure out if a rom is official with tweaks or not is not as cut and dried as 'yes hspl is there, thats hacked software, refuse' or 'yep, thats a valid spl, repair it'. You do after all have a windows license, with a certain ammount of tweak rights, but you have no rights at all to the spl.
Bearing in mind the first thing they will do is almost certainly re flash the rom to the rom they are currently shipping, its understandable why this would be the case.
Marshall1975 said:
Hello
Just to share on this topic I sent my HD2 back to HTC for warranty repair with HSPL and a custom ROM on it and all the work was carried out and it came back with SPL and a T Mobile ROM back on it.
Click to expand...
Click to collapse
heh, nice.
They do care about the spl and the rom, mate.
I took mine back to Vodafone, and the first thing the guy there tried to check out was the rom version and the spl version. Unfortunately for him, my microwave oven worked "wonders" on the screen and he was never able to actually check anything. They might fix the screen then check for the software part, but hopefully they won't do anything about it.
(I have to mention the fact that it`s not Vodafone who actually fixes devices, it`s a smaller partner of theirs who takes care of faulty decives such as mine.)
anrabi4 said:
They do care about the spl and the rom, mate.
Click to expand...
Click to collapse
yea, i said they care about the spl, its the bit they care about most.
however I've never sent one back, so I'm just going on feedback from people that have, and no ones ever mentioned the rom being a problem, only the hspl.

Dilemma.

I'm hoping some expert can help me out here...
I've been using my HD2 on a 2year contract in the UK using an unlocked phone from the Carphone warehouse, on Orange network...
I cant upgrade until March but just this week my usb charger port is dead...Carphone warehouse took the phone to fix under warranty, but deemed the damage to be outside of the warranty. I didn't have insurance taken out on the phone,so...
I purchased a battery charger to keep me going until March when I can upgrade.
The dilemma I have is that I want to install the latest ROM, as somehow the software was downgraded recently when I had to hard reset. Im happy with the current ROM except that it has the problem of the keypad not working during a casll, making it impossible to listen to voicemail, or use speakerphone etc. I remember this happeniong before, but it fixed during an update from the HTC site.
Is it possible to install new ROMS using sd card? and can someone direct me to a download for the official stock htc ROM for my device.
The details of my device are:
Model HTC HD2 T8585
OS 5.2.21913 (21913.5.0.94)
Manila 2.5.20181527.0
ROM 3.14.405.2 (04666) WWE
ROM 09/29/10
Radio 2.15.50.14
Protocol 15.42.50.11U
Please someone help me out, I love the phone, but need the update.
Thanks in advance.
Got this resolved with a tweak of BsB Tweaks, all is working as I like it now.
Mods can remove this one now.

Categories

Resources