all i get is
"The 3G network is not available.
do you want to make a voice call instead"
what am i doing wrong?
o2 in coperate mode with 1.06 radio
cheers
Steve
Wot happens to sour cream when it goes off?
did u buy you exec from O2 on a contract and use the suplied sim card with it ?
yes
sorry miss read question
i used my old sim card
thats why then, your old sim is only 2g equipped, dont ask, its O2 there bein total [email protected] about it, aparently to use O2 3G you have to purchase an O2 3G phone which will come with the new sim called a USIM, most other networks actually sell these new sims or allow the older type to use the 3G dunno why o2 has to b awkward.
if ya dont wana use this new O2 sim of yours u send it my way :lol:
phone was an upgrade, so have not got a new sim just my old one that i have had for 4 upgrades now
get onto o2 then n see what they say, you'll probly get screwed over n told to fek off but there bound to get enough complaints sooner or later to make them start selling the usim in the shops...
definately need a new USIM (with 3GP towards the end of the sim number).
Also check your predicted UMTS coverage online.
nah just phone o2 up and say that the sim card you have isn't compatible with the exec, and that they provided the upgrade, they should have checked that it was compatible, so essentially either they replace the sim free of charge, or you send the phone back.
tbh, it shouldn't even get that far, just by saying that you want to make 3g calls and that your sim card is not compatible with 3g should be enough for them to send you out a replacement. After all, they are always giving sim cards away for free, payg granted, but surely they will look after their contract customers better... at least they did for me a few years back when the Nokia 8210 was all the rage and my old sim card then refused to work with it, they sent out a replacement free of charge, arrived next day too.
Assuming you're in the UK o2 will provide you with a new 3G sim card free of charge - all that is involved is to port your account to the new card (occurs within 24 hrs after you arrange it) - your phone will be fully operational (minus 3G obviously) up until the transfer to the new sim card actually occurs.
The o2 upgrade procedure very clearly states that all customers upgrading to a 3G handset should be given a new sim card - that applies to o2's own retail stores and o2 online - if you got it from a third party company (P4U, Carphone, MobileShop etc) they may insist you charge.
There are actually pretty good system reasons why they do not just enable 3G on existing sim cards (which in theory is possible) - it's to your benefit to get the newer simcard as it has minor improvements to make them more future-proof.
Hope this clears things up
Assuming you're in the UK o2 will provide you with a new 3G sim card free of charge - all that is involved is to port your account to the new card (occurs within 24 hrs after you arrange it) - your phone will be fully operational (minus 3G obviously) up until the transfer to the new sim card actually occurs.
The o2 upgrade procedure very clearly states that all customers upgrading to a 3G handset should be given a new sim card - that applies to o2's own retail stores and o2 online - if you got it from a third party company (P4U, Carphone, MobileShop etc) they may insist you charge.
There are actually pretty good system reasons why they do not just enable 3G on existing sim cards (which in theory is possible) - it's to your benefit to get the newer simcard as it has minor improvements to make them more future-proof.
Hope this clears things up
Hi
I had to ring o2 to get a 3G Sim card and it was F.O.C, or you can go in to any o2 shop and pay £4 for a sim if you dont want to wait 3 - 4 days
@ nosdrahcir
never knew that, but I suppose it makes sense, as then it means that the customer will have not have to ring up if the old sim card is not compatible, but then again, I think they don't send new ones on upgrades to save money, and only send out replacements to those who actually need it.
in 3 years of owning an XDA this is the first time i have had to post a problem, i usually just read other posts to solve them.
Thanks to everyone who replied
got it sorted now
phoned o2 and they are sending me one out today
what happens to sour cream when it goes off??
Related
Hi,
I just bought an MDA Pro direct from T-Mobile's website and it was delivered today. Unfortunately, while the PDA side of things works perfectly, it won't connect to T-Mobile at all.
On the 'T-Mobile' start up screen it displays the text 'No GSM' above what I think must be version information.
It reports 'no service' in the phone status bubble, and SIM Manager says: "Only emergency service calls can be made without a PIN" When I enter the PIN I was given, nothing happens. I think it goes into 'change PIN mode' because then I can put two more 4-digit numbers in (it doesn't matter which!) and then it says "Unknown PIN Status. Unknown PIN Error"
Unfortunately it isn't just a SIM problem as the SIM works in my O2 P800.
I've spoken with T-Mobile and they want to swap the handset, which would be fine if they had any in stock! I'm wondering if anyone here had any advice on ways I could try fixing this short of waiting for them to get in touch and tell me they have another handset I can try.
Any suggestions would be much appreciated!
Hi,
what is your local provider ? Is it T-Mobile, Vodafone, E-plus or O2 ?
The mda pro only works with a t-mobile sim !
- Superbowl
Try to clean the sim before putting it back in the MDA Pro,
Generally works for me!
i had the same problem with my jasjar here is Australia......my sim works on any other pda and phones but not the jasjar.....apparently the sim that i have or some of the new sims have a little higher voltage than normal.......and the jasjar dont like it.....so what i did was replace the sim with another one and that worked......al they had to do was port my number to the new sim......but before it did that tried to put the sim in first and it started to look for a network so i knew this was gonna work......becoz before when i put my old sim in it just says invalid sim or no sim........so try replacing ur sim with another one......perhaps try and get an old sim maybe the sim has some in stock.....i bet ya that will wrok....good luck
Thanks guys ... I'm trying to find an older T-Mobile SIM to try. It's just frustrating! I've tried giving the SIM a wipe, to no avail. If it is that the SIM is slightly incompatible, T-Mobile sending out another unit won't really help, right?
How annoying!
If anyone else has any great ideas I'd love to hear them!
try using someone elses sim and put it in the device and give it a try to check if its definitely the unit and not the sim......when i rang the tech support for optus thats what i was advised.....and they were right....sim voltage was the problem......anyways try getting another sim.
Contact customer services.
The problem sounds like you SIM is too old.
They should ask for your SIM serial number, if its too old they'll offer to send you a new SIM or something else to make it work straight away??? :wink:
The MDA PRO as its a 3G type phone with WCDMA it needs a diffrent sim card that is usaly known as a 3V USIM.
Its the same on Three in the UK, the sims from their phones will only work in 3G phones not standard GSM ones and vica-versa.
Old SIMs (from about 5 years ago) are rated at 5 volts. Newer ones are 3 volts (not just for 3G). Trust me, I work for a certain mobile phone company who sponser West Brom. ;-)
The problem will be fixed in a future software upgrade. But for now you need a new SIM or your phone unlocked.
Trouble is, this *is* a new SIM... I'm moving back to the 'hardware fault' diagnosis I think.
I went to a friendly carphone warehouse shop in Oxford and tried a new (and definately working) T-Mobile PAYG SIM and that gave exactly the same error.
Maybe T-Mobile need to send me a 3G SIM. I guess I'm probably just going to have to wait until they can send me a new handset to see what happens.
Ho hum!
There's no such thing as a 3G SIM. The 3G gigery pokery happens on the phone. There is no need for a different SIM. The MDA Pro has a problem with SIMs with certain serial numbers (Don't know which coz I'm not at work). You need either a SIM that the phone likes or your phone unlocked. Call customer services if you still have your phone.
Had the same problem allready twice in 2 weeks.
One time a soft reset made the device working again - another time I had to take out the sim card and put it in again, then it worked. But all email accounts were gone and had to be installed again.
Chris
Slave1 said:
There's no such thing as a 3G SIM. The 3G gigery pokery happens on the phone. There is no need for a different SIM. The MDA Pro has a problem with SIMs with certain serial numbers (Don't know which coz I'm not at work). You need either a SIM that the phone likes or your phone unlocked. Call customer services if you still have your phone.
Click to expand...
Click to collapse
Hi, thanks for that reply... it seems very useful! If you could post/pm me the numbers of those SIMs that the MDA Pro is unlikely to like I'd really appreciate it... customer services aren't striking me as very helpful (and certainly not knowledgable) and I can tell that if I call them they're still going to say: Wait until we have another handset in stock and we'll see what happens then. Which doesn't help me much as who knows when that will be?
Thanks!
Any SIM serial not starting with 06 or 07 will be affected by the issue.
eg 90043575, the serial starts with 04.
This will be fixed with a software upgrade in the future, in the mean time you either need new SIM or you handset unlocked. For either call customer services.
I got my MDA Pro a few days ago also, had the same problem as you, basically the handset is network locked, not sure how they managed to lock all UK network, basically give Tmob a call and make sure your stay on the line until they provide with an unlock code, i got mine, now my old sim works and my handset is unlocked
I got my MDA Pro a few days ago also, had the same problem as you, basically the handset is network locked, not sure how they managed to lock all UK network, basically give Tmob a call and make sure your stay on the line until they provide with an unlock code, i got mine, now my old sim works and my handset is unlocked
i had the same problem with my ASUS P535 (here is France) with new SIM card.
seen from :http://vip.asus.com/forum/view.aspx?id=20070818011855796&board_id=6&model=P535&page=1&SLanguage=en-us
Thanks.
I had the same problem BUT-
I had the same problem but i had been using the sim card successfully with the exec for a year, after a hard reset it doesnt recognise the sim. will a ROM upgrade fix it or is it a hardware failiure?
My solution
lauriewsmith said:
I had the same problem but i had been using the sim card successfully with the exec for a year, after a hard reset it doesnt recognise the sim. will a ROM upgrade fix it or is it a hardware failiure?
Click to expand...
Click to collapse
I had this happening to me just last week with a card that works all the time. Then followed that I had no sound coming off speakers or bluetooth. In my case it was a third party software problem. Don't ask me which as I install and uninstall too many applications and my Uni gets in a tangle sometimes. A soft reset instantly (in terms!) restored phone activities and sound, so I recommend a reset if you haven't tried it already. Maybe you will need more than one.
Hi,
I've ordered an O2 Exec and have an O2 account but the account is managed by Vodafone since they purchased Singlepoint (or SingleIQpoint, as I preferred to call them).
When I called Vodafone to ask whether I could upgrade my account to a 3G one I was told that my existing SIM card in the Exec would allow me to use 3G data speeds (no indication of exact speed) but that video calling would be impossible unless I shifted my account to a full Vodafone one.
Has anyone got any insights as to whether this is accurate or not?
Many thanks!
Case of SingleIQpoint again I fear! Call O2 and get the real story!
Although this may not be of any use, I had a similar experience with a vodafone reseller (who went t#ts up) a few years ago, I think it was with GPRS, I had to get a new SIM from Voda direct.
And as for singlepoint 4u /cauldwell grp, the least said the better!
I'm now stuck in one of those infernal loops where I call 02 who tell me to call Vodafone who tell me to call O2 who... :shock:
I'm now desperately trying to think up some scheme to sort this out.
I've had my Vodafone/SingleIQpoint/O2 account for about 2 years now. If I get the PAC number from another account, can my Vodafone/SingleIQpoint/O2 number be changed to it?
Please help me before my brain escapes through my ear...
@The Doctor, just use the O2 SIM you have and if you can't make video calls complain to O2 and SingleIQpoint. They will have to give you a new O2 SIM if you complain hard enough.
Also threaten to report Singlepoint to OfCom!
A little off topic, I know, but has anybody been able to use something like this --> http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=9104458427&sspagename=ADME:L:RTQ:UK:1&rd=1 to make a copy of their Exec's O2 sim for us in another phone for situations where the exec isn't appropriate?
It would be handy to have a second phone for use when I don't want to take the Exec without having to keep swapping the sim.
Cheers,
Steve.
these wont work for the exec, because you will receive a 3g card from o2. this package looks like it will only take standard gsm sims ie 2 and 2.5g. also, i think the new sims in general are not "crackable" at this point.
Doesn't O2 offer this as a LEGAL service?
The SIM in your phone is probably legally defined as O2 property, and they've probably not agreed to copying of their product.
If you read all of the fine print, you'll probably see some stuff about this.
But, yes: It's nice..
2 sims - one number
They're working on it.
The ebay item doesn't claim to be able to actually clone a SIM card though, just backup up or consolidate if you have multiple SIMs.
Re: 2 sims - one number
davebo said:
They're working on it.
The ebay item doesn't claim to be able to actually clone a SIM card though, just backup up or consolidate if you have multiple SIMs.
Click to expand...
Click to collapse
No, but if you can select between 16 numbers to use, then surely, it's like copying 16 sims into 1? Even if I were to only copy 1 sim, if it could act as if it were that sim in another phone, then that would do the job.
Cheers,
Steve.
There is a slight problem in all of this. You cannot have to sims logged on using the same MISDN . So all that would happen is the operator would be alerted to the fact that 2 sims were trying to usre the same MISDN and you would be put into the fraud management system and the phone might be disconnected.
When people scan and clone phones they do not use the phone on standby for long periods of time they simply make a few calls and switch off. Unless they time it when the real user is logged on and tries to make a call it is unlikely to be picked up.
Also it will vconfuse the HLR in the gsm network .
So all in all onot a good idea.
Charlie
Hm? Back home in the Netherlands we used to be able to get two SIMs with the same number from our providers... The idea was, you had one in your built-in car phone, and one in your portable handset; when you got out of the car, switch that phone off, and the other one on, and it'll register the other SIM, and hey presto! You could not use both SIMs at the same time, ofcourse.
I bought one, THEN read up on the facts (doh!)
There is no de-cryption algorithm for any SIM cards supplied in the UK over the last 2-4 years. True, the old SIMs could be copied, but the v.2 system cannot.
Still, it is a nice piece of kit for reading your SIM contacts over USB, and didn't cost a fortune.
I'm actually quite pleased that SIMs are this secure, 'cos I wouldn't want them easily copyable by the bad guys.
I bought one, THEN read up on the facts (doh!)
There is no de-cryption algorithm for any SIM cards supplied in the UK over the last 2-4 years. True, the old SIMs could be copied, but the v.2 system cannot.
Still, it is a nice piece of kit for reading your SIM contacts over USB, and didn't cost a fortune.
I'm actually quite pleased that SIMs are this secure, 'cos I wouldn't want them easily copyable by the bad guys.
In the Nehterlands I know that KPN and t-Mobile offer dual sims, the problem is as mentioned here already that you can not use them both at the same time. Also if you have 3G sim the second sim you get is not 3G. those are the rules by KPN.
I used to live in Israel and there Orange gives out dua sims where you can keep both phones on. On the incoming call both phones ring at the same time and you can decide which to pick up. The SMS trafic thought goes to the phone which was turned on first. The way they are doing this is by giving both sims an extra GHOST number which used to start with a Zero. then what they did was simply forward the calls between two sims. They had a huge blunder though: Forwarding officially costs money but in this case it has to be free, so they by mistake on their first couple of bill specifications posted the forwarding calls with Zero as charge, thus I was able to know what are the ghost numbers and call between the phones completely for free. It did mean that the you could call the the ghost numbers only from those 2 phones and not any other phone, kind of internal cirquit. So we enjoyed it very much since my wife and me just used those two phones and comunications between these two was free of charge.
So as you see technicaly it is possible to make both phones ring at the same time....
Hi
I love my XDA Exec to bits, but find it a bit of a pain to take out and about at evenings and weekends. I have a Jabra bluetooth headset, which works a treat, but still means finding a bag or massive pocket to store the brick in.
What I’d love to be able to do is use another, much smaller, ‘normal’ handset, using the same number, but without having to faff about changing the SIM from one to the other. I believe that some providers offer a second SIM, but I don’t think that O2 do. I’ve heard about SIM cloning, but I suspect that’s a rocky road to go down, legally.
Does anyone have any suggestions?
Cheers
contact your carrier's service center and order a second sim for the same number, it should be as simple as that.
I wish it was as simple. Unfortunately, O2 won't allow me to have two SIM cards with the same number.
Vodafone has this...
What you are looking is called on Vodafone network Multicard, here in Spain Multitarjeta. I am using this with my JJ, primary card, (GSM works with data GPRS,3G and SMS) and secondary card is in my Nokia 6600 (can’t do data nor SMS). This option gives me the freedom to pickup a call on any of these two and they are on at the same time.
There is another solution, called Vodafone Nexus which is similar thing, you can have GSM+DATA+SMS on both terminals but not at the same time, one of them needs to be off.
As far as I know, only Vodafone is giving these options and it costs me 3€ per month…
I am thinking of selling my hero for round £150 because i can just not sort out the problem it has so maybe some1 with abit more knowledge will be able to sort it. It all works fine apart from the problem with the sim card which is for some reason it does not register any sim cards. The phone is unlocked and i was using a 3 sim card in for about 2 months but then all of a sudden i lost connection and then i could not reconnect with any sim card =/ i have tried different firmwares and radios but nothing seems to help. It certainly isn't barred i know that so i really duno what is up with it but would be a bargin for someone who does know. P/M if your interested
It ssems like phone has been blocked.Did you buy it from previous user? Contact him/her , or the branded supplier with imei number for their explanation.
no it use to be on contract but had a problem and came off but it hadn't been blocked by them i was using it for a while after i had come off use to work fine then it just did this. I have heard there are problems with 3 sim cards sometimes thow so wondering if it was the sim cause other sims just get stuck on the registering bit like the sim unlock hasn't worked
Just curious, but why haven't you contacted whoever you bought the phone off?
Definitely sounds to me like the handset has been barred. If you bought it as part of a contract, but then cancelled the contract early, well it makes sense for the operator to bar the handset if you didn't send it back.
Quick call to 3 (assuming that's who you bought it from) should give you an answer.
no its a tmobile i shall ring them tomorrow see what they say
Wavesecure in ROM, allowing to lock / locate / wipe your device remotely in the event of loss and be notified if the SIM is changed.
that doesn't really solve none working sims though does it ?
iv just paid for an imei check and just waiting for the result now
this phone is blocked by tmobile but not by other networks that is why it registers on tmobile but wont make calls or texts so am wondering if its something to do with the unlock code iv put in =/