Database Users

"Unknown SIM Error" on MDA Pro on T-Mobile

Hi,
I just bought an MDA Pro direct from T-Mobile's website and it was delivered today. Unfortunately, while the PDA side of things works perfectly, it won't connect to T-Mobile at all.
On the 'T-Mobile' start up screen it displays the text 'No GSM' above what I think must be version information.
It reports 'no service' in the phone status bubble, and SIM Manager says: "Only emergency service calls can be made without a PIN" When I enter the PIN I was given, nothing happens. I think it goes into 'change PIN mode' because then I can put two more 4-digit numbers in (it doesn't matter which!) and then it says "Unknown PIN Status. Unknown PIN Error"
Unfortunately it isn't just a SIM problem as the SIM works in my O2 P800.
I've spoken with T-Mobile and they want to swap the handset, which would be fine if they had any in stock! I'm wondering if anyone here had any advice on ways I could try fixing this short of waiting for them to get in touch and tell me they have another handset I can try.
Any suggestions would be much appreciated!

Hi,
what is your local provider ? Is it T-Mobile, Vodafone, E-plus or O2 ?
The mda pro only works with a t-mobile sim !
- Superbowl

Try to clean the sim before putting it back in the MDA Pro,
Generally works for me!

i had the same problem with my jasjar here is Australia......my sim works on any other pda and phones but not the jasjar.....apparently the sim that i have or some of the new sims have a little higher voltage than normal.......and the jasjar dont like it.....so what i did was replace the sim with another one and that worked......al they had to do was port my number to the new sim......but before it did that tried to put the sim in first and it started to look for a network so i knew this was gonna work......becoz before when i put my old sim in it just says invalid sim or no sim........so try replacing ur sim with another one......perhaps try and get an old sim maybe the sim has some in stock.....i bet ya that will wrok....good luck

Thanks guys ... I'm trying to find an older T-Mobile SIM to try. It's just frustrating! I've tried giving the SIM a wipe, to no avail. If it is that the SIM is slightly incompatible, T-Mobile sending out another unit won't really help, right?
How annoying!
If anyone else has any great ideas I'd love to hear them!

try using someone elses sim and put it in the device and give it a try to check if its definitely the unit and not the sim......when i rang the tech support for optus thats what i was advised.....and they were right....sim voltage was the problem......anyways try getting another sim.

Contact customer services.
The problem sounds like you SIM is too old.
They should ask for your SIM serial number, if its too old they'll offer to send you a new SIM or something else to make it work straight away??? :wink:

The MDA PRO as its a 3G type phone with WCDMA it needs a diffrent sim card that is usaly known as a 3V USIM.
Its the same on Three in the UK, the sims from their phones will only work in 3G phones not standard GSM ones and vica-versa.

Old SIMs (from about 5 years ago) are rated at 5 volts. Newer ones are 3 volts (not just for 3G). Trust me, I work for a certain mobile phone company who sponser West Brom. ;-)
The problem will be fixed in a future software upgrade. But for now you need a new SIM or your phone unlocked.

Trouble is, this *is* a new SIM... I'm moving back to the 'hardware fault' diagnosis I think.
I went to a friendly carphone warehouse shop in Oxford and tried a new (and definately working) T-Mobile PAYG SIM and that gave exactly the same error.
Maybe T-Mobile need to send me a 3G SIM. I guess I'm probably just going to have to wait until they can send me a new handset to see what happens.
Ho hum!

There's no such thing as a 3G SIM. The 3G gigery pokery happens on the phone. There is no need for a different SIM. The MDA Pro has a problem with SIMs with certain serial numbers (Don't know which coz I'm not at work). You need either a SIM that the phone likes or your phone unlocked. Call customer services if you still have your phone.

Had the same problem allready twice in 2 weeks.
One time a soft reset made the device working again - another time I had to take out the sim card and put it in again, then it worked. But all email accounts were gone and had to be installed again.
Chris

Slave1 said:
There's no such thing as a 3G SIM. The 3G gigery pokery happens on the phone. There is no need for a different SIM. The MDA Pro has a problem with SIMs with certain serial numbers (Don't know which coz I'm not at work). You need either a SIM that the phone likes or your phone unlocked. Call customer services if you still have your phone.
Click to expand...
Click to collapse
Hi, thanks for that reply... it seems very useful! If you could post/pm me the numbers of those SIMs that the MDA Pro is unlikely to like I'd really appreciate it... customer services aren't striking me as very helpful (and certainly not knowledgable) and I can tell that if I call them they're still going to say: Wait until we have another handset in stock and we'll see what happens then. Which doesn't help me much as who knows when that will be?
Thanks!

Any SIM serial not starting with 06 or 07 will be affected by the issue.
eg 90043575, the serial starts with 04.
This will be fixed with a software upgrade in the future, in the mean time you either need new SIM or you handset unlocked. For either call customer services.

I got my MDA Pro a few days ago also, had the same problem as you, basically the handset is network locked, not sure how they managed to lock all UK network, basically give Tmob a call and make sure your stay on the line until they provide with an unlock code, i got mine, now my old sim works and my handset is unlocked

I got my MDA Pro a few days ago also, had the same problem as you, basically the handset is network locked, not sure how they managed to lock all UK network, basically give Tmob a call and make sure your stay on the line until they provide with an unlock code, i got mine, now my old sim works and my handset is unlocked

i had the same problem with my ASUS P535 (here is France) with new SIM card.
seen from :http://vip.asus.com/forum/view.aspx?id=20070818011855796&board_id=6&model=P535&page=1&SLanguage=en-us
Thanks.

I had the same problem BUT-
I had the same problem but i had been using the sim card successfully with the exec for a year, after a hard reset it doesnt recognise the sim. will a ROM upgrade fix it or is it a hardware failiure?

My solution
lauriewsmith said:
I had the same problem but i had been using the sim card successfully with the exec for a year, after a hard reset it doesnt recognise the sim. will a ROM upgrade fix it or is it a hardware failiure?
Click to expand...
Click to collapse
I had this happening to me just last week with a card that works all the time. Then followed that I had no sound coming off speakers or bluetooth. In my case it was a third party software problem. Don't ask me which as I install and uninstall too many applications and my Uni gets in a tangle sometimes. A soft reset instantly (in terms!) restored phone activities and sound, so I recommend a reset if you haven't tried it already. Maybe you will need more than one.

anyone got 3G working?

all i get is
"The 3G network is not available.
do you want to make a voice call instead"
what am i doing wrong?
o2 in coperate mode with 1.06 radio
cheers
Steve
Wot happens to sour cream when it goes off?

did u buy you exec from O2 on a contract and use the suplied sim card with it ?

yes

sorry miss read question
i used my old sim card

thats why then, your old sim is only 2g equipped, dont ask, its O2 there bein total [email protected] about it, aparently to use O2 3G you have to purchase an O2 3G phone which will come with the new sim called a USIM, most other networks actually sell these new sims or allow the older type to use the 3G dunno why o2 has to b awkward.
if ya dont wana use this new O2 sim of yours u send it my way :lol:

phone was an upgrade, so have not got a new sim just my old one that i have had for 4 upgrades now

get onto o2 then n see what they say, you'll probly get screwed over n told to fek off but there bound to get enough complaints sooner or later to make them start selling the usim in the shops...

definately need a new USIM (with 3GP towards the end of the sim number).
Also check your predicted UMTS coverage online.

nah just phone o2 up and say that the sim card you have isn't compatible with the exec, and that they provided the upgrade, they should have checked that it was compatible, so essentially either they replace the sim free of charge, or you send the phone back.
tbh, it shouldn't even get that far, just by saying that you want to make 3g calls and that your sim card is not compatible with 3g should be enough for them to send you out a replacement. After all, they are always giving sim cards away for free, payg granted, but surely they will look after their contract customers better... at least they did for me a few years back when the Nokia 8210 was all the rage and my old sim card then refused to work with it, they sent out a replacement free of charge, arrived next day too.

Assuming you're in the UK o2 will provide you with a new 3G sim card free of charge - all that is involved is to port your account to the new card (occurs within 24 hrs after you arrange it) - your phone will be fully operational (minus 3G obviously) up until the transfer to the new sim card actually occurs.
The o2 upgrade procedure very clearly states that all customers upgrading to a 3G handset should be given a new sim card - that applies to o2's own retail stores and o2 online - if you got it from a third party company (P4U, Carphone, MobileShop etc) they may insist you charge.
There are actually pretty good system reasons why they do not just enable 3G on existing sim cards (which in theory is possible) - it's to your benefit to get the newer simcard as it has minor improvements to make them more future-proof.
Hope this clears things up

Assuming you're in the UK o2 will provide you with a new 3G sim card free of charge - all that is involved is to port your account to the new card (occurs within 24 hrs after you arrange it) - your phone will be fully operational (minus 3G obviously) up until the transfer to the new sim card actually occurs.
The o2 upgrade procedure very clearly states that all customers upgrading to a 3G handset should be given a new sim card - that applies to o2's own retail stores and o2 online - if you got it from a third party company (P4U, Carphone, MobileShop etc) they may insist you charge.
There are actually pretty good system reasons why they do not just enable 3G on existing sim cards (which in theory is possible) - it's to your benefit to get the newer simcard as it has minor improvements to make them more future-proof.
Hope this clears things up

Hi
I had to ring o2 to get a 3G Sim card and it was F.O.C, or you can go in to any o2 shop and pay £4 for a sim if you dont want to wait 3 - 4 days

@ nosdrahcir
never knew that, but I suppose it makes sense, as then it means that the customer will have not have to ring up if the old sim card is not compatible, but then again, I think they don't send new ones on upgrades to save money, and only send out replacements to those who actually need it.

in 3 years of owning an XDA this is the first time i have had to post a problem, i usually just read other posts to solve them.
Thanks to everyone who replied
got it sorted now
phoned o2 and they are sending me one out today
what happens to sour cream when it goes off??

Sim Clone?

Hi
I love my XDA Exec to bits, but find it a bit of a pain to take out and about at evenings and weekends. I have a Jabra bluetooth headset, which works a treat, but still means finding a bag or massive pocket to store the brick in.
What I’d love to be able to do is use another, much smaller, ‘normal’ handset, using the same number, but without having to faff about changing the SIM from one to the other. I believe that some providers offer a second SIM, but I don’t think that O2 do. I’ve heard about SIM cloning, but I suspect that’s a rocky road to go down, legally.
Does anyone have any suggestions?
Cheers

contact your carrier's service center and order a second sim for the same number, it should be as simple as that.

I wish it was as simple. Unfortunately, O2 won't allow me to have two SIM cards with the same number.

Vodafone has this...
What you are looking is called on Vodafone network Multicard, here in Spain Multitarjeta. I am using this with my JJ, primary card, (GSM works with data GPRS,3G and SMS) and secondary card is in my Nokia 6600 (can’t do data nor SMS). This option gives me the freedom to pickup a call on any of these two and they are on at the same time.
There is another solution, called Vodafone Nexus which is similar thing, you can have GSM+DATA+SMS on both terminals but not at the same time, one of them needs to be off.
As far as I know, only Vodafone is giving these options and it costs me 3€ per month…

The Phone is not ready Error Message

Hi All, first post here trying desperately to find some information on the following problem.
My handset SPV M600 has the orange customisation and has been hard reset so it's back to factory specs. I can make and receive phone calls ok but I can't access the messaging services, send or receive text messages. Whenever I try I get the following error message
Phone
The phone is not ready. Wait 15 seconds and try again.
Needless to say, I've waited a bit longer than that with no joy. I would really REALLY! appreciate any help or advice you could give. Orange have tried sending SIM updates - (my monitor flashes like it does when there's something receiving on your nearby handset) but they never appear in the inbox.
I'm willing to try anything, even a reflash to another stable ROM if someone can point me in the right direction for a howto and the files.
Sorry for the long post, here's hoping you can help!
Cheers
Dan

Same problem!
Hi Hitby,
Did you get this resolved? If so, what did you do?
I've just upgraded my Orange contract and got a new SIM from them. Everything was fine with my old SIM, this new one is OK for calls, but not texts. Same messae as you.
Orange aren't interested - not Orange phone etc.
Rather frustrated with them, needless to say!
Richard

i did mate, you need to get orange to switch the SIM card for a compatible one, Personally I thought they were all the same but apparently not. Mines a violet one with a small orange logo, can't remember what the other one was like (black?) but it looked different. I spoke to someone in the UK at length who maintained it was nothing to do with them then rang back and got put through to the indian call centre, she took my SIM card number and knew straight away from the digits that it wouldn't be compatible!

Thanks
Thanks for info! This is driving me nuts, to the point where I'm almost spending £200 for new phone.
My SIM is a black one with a dark red pattern.
Orange told me "it shouldn't matter what phone you put your SIM into; it should all work"
I'll try calling and ask for a compatible SIM card. Great job for my holidays.
I will post outcome
Richard

yeah, the guy i spoke to in the UK said that to me as well but there ARE different types. hope you get it sorted
Dan

Fixed....well kind of
No joy with Orange. They almost lost my business, and I had to go to two shops before it was "sorted".
I decided to upgrade to the SPV M3100 (£200 from Orange on my contract) and I'll sell the existing phone to a friend (if his SIM card works, of course)
Big companies versus one consumer....guess who won.
Thanks again,
Richard

Phone not ready error
I had the same problem. Orange are unwilling to acknowledge that they do have different SIM cards in the first instance. However, I called them and told them that I had spoken to HTC and that HTC had confirmed that there is a known issue with some Orange SIM cards and the Prophet (although I actually I hadn't). I also told them that I needed a purple and orange SIM card instead of a black and orange one. Two days later a new SIM was forwarded and my phone is fully functional - be persistent with Orange and you will get a result. I gather from the Technician who called me back that there are a series of numbers on the SIM card number which indicates which type of SIM it is. (From memory I think he said anything over 30 was a 3G SIM which is incompatible) but for sure Orange in Bristol are aware of the fault and know how to put it right. I spoke to several supervisors before I got a resut so be ready to be persistent. Oh and once sorted don't forget to complain about the service you have received - I got some free line rental out of it too.

Congratulations
Well done on getting yourself sorted with Orange. I'm a very patient guy but after getting different stories from Orange every time, the hours wasted got to me......
I like the M3100, pity it cost me about £150 after selling old phone - Orange won't be getting my business if there's any trouble in a year or two when my next upgrade is due!

Just so you know, i spoke to orange last week about this and they referred me to tech support, after a few days they came back with the sim is faulty and are sending me a compatible one!
BUT if you are having this problem with a contract sim, ring up orange customer services and ask for a new sim, just say the old one is faulty, they Should then send you a new one no questions asked! much quicker than waiting for tech to respond.
Or if you are on orange PAYG go into your nearest orange shop and they will give you a new sim there and then!
hope that helps someone

Read this thread http://forum.xda-developers.com/showthread.php?p=1619788#post1619788

i fixed mine.
i had the save problem with my imatejamin in wm6 gullum official rom, the error always shows when sending sms,
what i did:
1.hard reset-(if not work),
2.re-install your rom,(no vendor wm5->wm6 rom)
then my prophet is back to normal,i think it has something to do w/ the apps that i install or the system files gets corrupted,etc,
im using the touch VIII wm6 rom right now.
i hope it would help.

Hero on O2 pay and go?

Hi all, im thinking about getting either the Hero or the touch Diamond 2 sim free which i have seen going for about £400 (Hero that is) and would like to use an O2 pay and go sim with it.
Question is can anybody using an O2 pay and go sim give me any feedback as regards compatability, call quality and access to the internet etc?
I have read that the settings are pulled to the phone from the sim when you first power up, but would help if an actual user could confirm this for me as its a lot of money to spend as you can appreciate.
A friend of mine recently bought a sim free Diamond 2 used from E Bay and tried several sims in it only to find that it could not connect to any network, however it later turned out that the phone had been reported lost/stolen and some sort of block put on it. Luckily he got his money back but it throws up the question for me wether there may be an O2/ HTC sim incompatability as O2 dont officialy support this manufacturers devices.
Any feedback would be appreciated, im a new member and this would be my first smartphone so please be gentle lol.
Many thanks.

I had my O2 sim in my Sim free Hero for a week with no problems what so ever.

I'm using an O2 pay-monthly SIM with no problems, all the settings were done automatically. Haven't tried a pay and go but I reckon you'll be okay.

Great new guys many thanks for the replies