Database Users

Hard reset on HTC Ozone?

Hello to all,
I have the HTC Ozone from verizon... Recently I flashed the custom Windows Mobile 6.5 Rom onto the device and attempted to install my screen reader without much success. (yes... I have no vision.)
Now, the device boots up, but is frozen at the windows mobile splash screen. I can't seem to find a way to reset the device without it loading Windows mobile completely. When I plug it into my laptop, USB is not recognized.
Does anyone know a key combination I could use to reset the Ozone (at boot)? I used to have a Q but Enter with the end key does not work anymore - and the user manuals only talk of using the "clear storage" option in system tools.
Any help is appreciated.
With all due respect-
Tomi

did u hardSPL ur device?
u gotta start there..sounds like you didnt tho. Theres another member whos in ur shoes at the moment, who himself didnt read the instructions.

yeah... I knew of hard spl, and it ran to 100%. But I guess it didn't install. in the end I had to go to verizon and they replaced the phone - however I will not be flashing another cooked rom until we get a signed stock ozone vzw rom.. Or generic.
I was told on another thread here that holding down the volume down key + send +end will put the device in reset mode, and that's true. However even that didn't help, my rom was prob gone.
-Tomi

You can do a Clear Storage from bootloader by turning off the device. While holding volume DOWN key and SEND key, power on the device. Follow the prompts.
If that doesn't do it, it's bricked.

hmm. there used to be a forum topic filled with stock roms (they still required hard spl) but I can't find it... Is it still up? the files were on mediafire.

Bricked by password utility
Maybe this deserves it's own thread but I may have found a way to brick an HTC Ozone by setting and removing the password.
I got the phone 4 days ago and after messing around with the installed applications and finding some of them lacking I looked at alternatives. First I installed a version of Keypass for WinMo6.1 smartphones (the beta version since the older version doesn't support smart phones) and the basic functionality seems to work fine. Then I then I tried to install Opera Mini but there appears to be no JVM on this phone so the install file was not recognized by Windows. Then I tried UCWEB and ended up uninstalling it after a few frustrating moments trying to get it to open any page other than the UCWEB home page. So I removed UCWEB and installed Skyfire. Unfortunately I didn't install the latest version and foolishly clicked on the update button when Skyfire started up. The update feature appears to be broken and it leaves you with a Skyfire that won't run and won't uninstall. After a few hours searching for solutions and trying various options I gave up and did a hard reset from the OS. This appeared to work fine and since it was late I went to bed. I should mention that all of the 3rd party apps were installed to a 2GB micro SD card and that I took the card and SIM out when I did the hard reset.
The next day when I powered up the phone I got a screen with colored bars, which I remember reading was a boot loader screen. The phone had appeared to reset properly the night before but I didn't do more than scroll through the home screen before powering it off with the end button. From the boot loader screen I had to pull the battery to shut down but when I powered it up again things seemed fine. I installed the Google maps application (highly recommended), downloaded and installed latest version of Skyfire and installed the Google search application and everything seemed to be fine. I decided that I should try out the password lock feature and set an eight character alphanumeric password with two special characters and two capital letters. I used it for the rest of the day to surf the web, send some texts and plot driving paths with Google maps. I found the password lock a bit annoying but never had a problem unlocking after the device went into standby or after I shut it down. That night I downloaded a couple of largish (150 MB or so) MP3 audiobooks from netlibrary.com but couldn't play them with the included Windows Media Player. Despite having MP3 extensions WMP wouldn't open them and clicking WMP from the start menu appeared to do nothing. Then I tried to re install Keypass and got an insufficient memory message. I deleted some photos and a short video I'd taken with the phone software and did a soft reset (power cycle) but no joy. Unable to play my MP3 files or install keypass and getting the occasional memory warning I decided a hard reset was in order but waited until the next day.
The next morning, after the phone had charged all night, I decided to remove the annoying password lock and then shut down and restarted the phone in order to verify that the problems I'd had the previous day still existed. I navigated to the Security settings and unchecked the box about password protection then powered off the phone. When it came on again it asked for a password. Annoyed, I hit the soft key under the "UNLOCK" notification and keyed in the password I thought I had just disabled and got a screen that said "Alert The password you typed is incorrect." I'd seen this a few times before since my thumbs are not optimally sized for the keyboard so I entered the password a few more times taking care to get it exactly right. It seems that my password has been removed but the requirement to enter a password has not. I tried a blank password but it won't take one it just reiterates the UNLOCK prompt. I have the password written down, it's also a variation of one I've used a lot in the past, and I'd used it successfully dozens of times the previous day so the likelihood of my having "forgotten" it is pretty low. I called Verizon and after they suggested entering a blank password I tried again and reported the failure. Their only suggestion was a visit to a Verizon store to "re flash" the phone which I assume means reload the ROM image.
I found the hard reset suggestion below and tried it. I assume the DOWN key is the bottom D-Pad key and the SEND key is the green bracket key with the microphone icon to the left of the D-Pad. I tried holding the DOWN and SEND keys and hitting the power key until the HTC logo came up and the phone buzzed briefly and I tried holding the keys down until the phone booted to the UNLOCK screen but nothing changed the boot sequence. So I guess my phone is bricked and I'm on my way to the Verizon store shortly to see what they can do. I also noticed that the phone occasionally emits beeps for no apparent reason at random times while entering the unlock password. Also, there is an Alert message behind the UNLOCK icon that says "Alert There is not enough free space to download message. Please free up some space". I wonder if in my efforts to download a few hundred megabytes of MP3 files (audio books) I managed to clog the memory and that I can't unlock the phone because there is a memory logjam of some sort. While downloading the MP3 files I did have to kill Internet Explorer from the task manager a couple of times as it seemed like the download had hung and I couldn't find the downloaded file anywhere on the storage card or in system memory. I haven't installed anything to system memory and with a 2GB card I don't think I've come anywhere close to filling it up. I had about 500 MB in files on the SD card at one point but I deleted the extra install files and some other stuff I'd downloaded. When I put the SD card in a USB reader hooked to the PC I see 378 MB of files with 1.46 GB of free space.
I'm pretty convinced that the OS is buggy (it is Windows after all) and that I need to avoid the password utility and downloading large files until I figure out what the safe combinations of activities are.
Assuming they can resurrect the phone or give me a new one I'll try to set and clear my password at the store and see if that reproduces the problem.
Meanwhile I'd be interested in any sort of hardware based hard reset procedure that works with the Ozone since holding the green SEND button and Down D-Pad key while powering up does not work in this situation. Perhaps the fact that I can't power down and I have to remove the battery to shut the thing off is a problem but I would expect a hardware reset to work no matter what the state of the software is, even if the memory system were full of garbage. I guess designers have gotten away from dedicated reset buttons but software based hard reset mechanisms seem doomed to failure of the sort I am experiencing.
I'll report back my experience at the Verizon store when I get back. I suspect they won't be able to do much other than give me a new phone since I can't get the Active Sync software to even talk to the phone in this state. Maybe they have a lower level software tool to unbrick me; we'll see.
Max L.
ookba said:
You can do a Clear Storage from bootloader by turning off the device. While holding volume DOWN key and SEND key, power on the device. Follow the prompts.
If that doesn't do it, it's bricked.
Click to expand...
Click to collapse

Wow.
Sorry, I got bored halfway through your discertation. However, I did note a mistake that you made.
Hard Reset: A guide for long-winded users.
Step 1: Power down the phone. If your phone is already powered down, you may skip this step. Note: Removing the battery, while technically powering down the phone, is not the correct method to make the following steps work.
Step 2: With your left hand, press and hold the VOLUME DOWN button that is located on the side of the phone. Continue pressing the VOLUME DOWN button and press the SEND button. With both the VOLUME DOWN and SEND button pressed, use your right hand to press the POWER button.
Step 3: A gray screen will appear asking you three options. Pressing the VOLUME UP button on the side of the phone will be the correct option to hard-reset your phone to ROM default.
Step 4: Press SEND to verify choice.
Step 5: Cuss loudly because you forgot to back up contacts, calendar, and email. (Optional: Crying like a little girl always makes things better.)
There you have it, a true hard-reset.
NOTE: The D-PAD is not Volume Control. Utilization of the D-Pad in this operation will result is user failure.

HTC Hard Reset from password lockout solved
I had managed to lock myself out of my phone by setting a password and then unchecking the password required box under the security settings and power cycling the phone when I got low memory alerts (see previous post).
I was able to hard reset my phone by removing then replacing the battery to power the phone down then holding the VOLUME DOWN button and SEND keys at the same time while pressing the power button to bring up a menu that allowed a hard reset. You can follow the menu prompts from there. If you power the phone down normally this still works but if you are locked out with a password you can't power down normally.
My lessons learned are:
1. To hard reset a password locked HTC Ozone hold VOLUME DOWN and SEND while powering up.
2. If you get a clueless Verizon rep call back later as they do have some helpful people in tech support
3. I've yet to find anyone helpful at any of the nearby stores so that avenue was a waste of time and gas.
I've written up a more detailed account of my saga that has some other useful phone numbers and resources should anyone have special problems with their HTC Ozone phones.
When I first had the password lockout I called Verizon and after after some basic efforts to trouble shoot they said go to the Verizon store for a re flash. At the Verizon store (Waldorf, MD) they said, after 15 minutes or so of waiting, that they couldn't do anything for me. Back home I called Verizon again (866-406-5154) and got someone who was much more helpful but still unable to fix things. It seems these phones are new enough that the Verizon techs don't know the tricks yet. They did provide a number (800-229-1235) for Personal Communications (http://www.pcdphones.com/formerly UT Star Com) but that number is only staffed from 8AM to 5:30PM M-F (not sure which time zone). However the voice message mentioned a hotline number (866-806-9990) which I called. This referred me back to the 800-229-1235 number for "unlock code" issues but I stayed on the line anyway and got someone who tried to help me out. At some point they mentioned holding the DOWN VOLUME button and SEND button while powering up the phone. They thought this would clear the memory but not the password setting. I tried it anyway and it worked.
While pressing both the Volume Down button and SEND button you need to hold the Power/END button in for a second or so until you see the following menu screen (the misspelled "resotre" is exactly how the menu appears):
Wiping user data/settings &
any user installed applications...
1. Press VolUp to restore
manufacturer default.
2. Press VolDown to resotre
custom configuration.
3. Press other keys to
cancel.​
At this point pressing the VolUp button gets you a screen that says:
Are you sure
you want to wipe your phone?
Press Send Key to confirm,
and any other key to cancel.​
Pressing the Send Key results in:
Restoring . . .
Wait for completed​where the second line is in red
After less than a minute you should see:
Restore completed
Press Volume Down to restart​
Pressing Volume Down restarts the phone.
First you see the HTC boot screen for about 40 seconds followed by the Verizon splash animation. Then the green Windows Mobile Version 6.1 boot screen comes up about for 90 seconds while the back light flashes on and off a few times. Finally, if you have a SIM card installed, a Change Mode window appears with the following message and OK above the left soft key:
SIM card detected. Your device will now
switch to Global mode.​
Pressing the left soft key brings up a Press SEND to activate your phone where SEND is actually an icon of the SEND button. Pressing SEND dials *228 and displays a GEAR icon and the text Programming in progress... . . ." while voice propmpts tell you "To program your phone press 1 . . . "
Pressing "1" plays some badly encoded music along with the text "Connected:" followed by a timer and "SPL unlocked" in red below it.
After a minute or so the screen displays "Programming was successful. Please Wait. Your phone is being reset."
Then, the phone restarts and comes up at the normal home screen displaying the time and date. From here you can restore or set up your applications and data.
So if you back up your data you can even recover from a lost password or a "friend" that locks your phone. I suspect there may be a way to unlock the password without wiping the phone by getting an unlock code keyed to the phone's serial number of DEC number (found under the battery). I didn't need this service as I just got the phone and hadn't put any data on it. If you back up the data and applications with Active Sync you should be safe but I haven't played with active sync much so I can't vouch for its stability and performance.
Hope this helps others with this phone. It's really nice when it works but it seems to have a few software pitfalls as well. Feel free to move this to an HTC Ozone forum should one be set up in the near future.
Max L.

Hard Reset
hi,
i am tried to do the same but still my phone shows HTC logo screen
how i can fix the briced phone
i am in Qatar Middle east (out side of US)
help me to fix the my lovely phone

Great Guide!
Thanks for posting this! My HTC Snap has a broken screen and I wanted to hard reset before I sold it. This was the only place I could find instructions with enough detail to do it without seeing what I was doing!

Enter U.S. T-Mobile Vibrant Recovery Mode Guaranteed

THIS GUIDE WORKED ON USA T-MOBILE SAMSUNG VIBRANT BUT MAY VERY WELL WORK ON ALL SAMSUNG GALAXYS PHONES
After reading many XDA-Developers Forum Posts to try and figure out how to get into the Recovery Mode / Download Mode without any success, I gave T-Mobile Support a call.
After the usual noop run-down, "did you take the battery out" questions, I simply asked them how to get the Samsung Vibrant into recovery mode.
Unline the many tutorials that claim to require the Up or Down button pressed, along with the Home button then the Power, the true process is as follows:
1. Press the Up and the Down button at the same time (yes both). I too thought that button was a Toggle which only did either Up or Down, but found that in fact it does do both.
2. At the same time, press the power button.
3. As soon as the Samsung / Vibrant logo comes up on the screen, release the power button.
4. Release the Up and Down buttons.
5. PRESTO

Download Mode from Recovery Mode: Allows File Push through ADB
UPDATE
Once in Recovery Mode, to swith to what I believe is Download Mode, due to the fact that it now allows me to push files to the phone:
Click on the MENU Button from Recovery Mode.

You do relies the people with this download mode problem have hardware locked phones, rite?
Therefore they cant access recovery because the volume buttons dont work

I had a hardware locked vibrant and got to recovery the exaxt same way he described. Ill attest its true. Don't know about download mode though. Sounds interesting.
Sent from my DROID2 using XDA App

galonet said:
1. Press the Up and the Down button at the same time (yes both). I too thought that button was a Toggle which only did either Up or Down, but found that in fact it does do both.
2. At the same time, press the power button.
3. As soon as the Samsung / Vibrant logo comes up on the screen, release the power button.
4. Release the Up and Down buttons.
5. PRESTO
Click to expand...
Click to collapse
I can't get it to work. How long do you wait before releasing both volume buttons (step 4)?

You do realize that "hardware locked" means the volume buttons don't work ... right? Otherwise what do you think it means?

tgrantjr said:
I had a hardware locked vibrant and got to recovery the exaxt same way he described. Ill attest its true. Don't know about download mode though. Sounds interesting.
Sent from my DROID2 using XDA App
Click to expand...
Click to collapse
Then it wasn't a hardware locked Vibrant...

How do you know if your phone is hardware locked? Is the only impact that you can't get into recovery mode?

This technique has been around for a while and it simply does not work for hardware locked phones. There is no known way to get the HL phones into recovery from a power off.

ive tried this method many times on the 2 vibrants ive had over the past 2 weeks. hasnt worked. although i can get into download mode just fine.

Never mind wrong mode I was trying to describe

He used to think people don't know they should press both volume keys...

I dont think there is such a thing as "hardware locked" vibrants. I know people think they do have one but why would some be locked and others unlocked? It doesnt make any sense, the vibrant has only been out since July.

quest4fire said:
I dont think there is such a thing as "hardware locked" vibrants. I know people think they do have one but why would some be locked and others unlocked? It doesnt make any sense, the vibrant has only been out since July.
Click to expand...
Click to collapse
Well I can get into download and recovery on my phone easy. Now a fried just bought on and the same methods I use to get into those modes do not work period... so yes, some are locked... :d

quest4fire said:
I dont think there is such a thing as "hardware locked" vibrants. I know people think they do have one but why would some be locked and others unlocked? It doesnt make any sense, the vibrant has only been out since July.
Click to expand...
Click to collapse
Whether they are defective or locked the fact of the matter is yea there is such thing, people are not imagining it.
Take me for example My first vibrant was fine...my jackass friend knocked it out of my hand and chipped very tiny piece of the fake chrome bezel. I only had for week so I returned and said it had issues.
I made sure I could access recovery with new phone before exchanging. They only had 2 left both with Sept date. Powered it up and no go, tried couple more time and still nothing...it was locked, we didn't even try 2nd one.
He ended up calling a friend at T-Mobile store in mall and had him look and see if he had any with the same date as the one i was returning "August ".
He had one and he had him test before i drove down....he did and he was able to access recovery, went down to mall and sure enough it was fine, able to get into recover first shot....so yes there is such think as "hardware locked" vibrants
Sent from my SGH-T959 using XDA App

I have flashed a vibrant with a i9000S software but the radio did not work quite well. Since the two have different keys, now i cant get it to boot mode. i was able to get into recovery mode via ADB but all i can do is use vol to go up or down and not select an option. the device wont even get out of recovery mode.
Any help will be greatly appreciated.

Yes, some phones are locked. I had to get my Vibrant replaced, and was bitten by a different bug.
I went to my mom's and my niece locked my phone out by entering the wrong pattern incorrectly while it was charging (brand new phone, had to charge it... I typically don't use a pattern lock but since my first one was stolen....).
Now, the phone does not allow you to get into it using your Google Credentials.
Called T-Mobile and the woman said I'd have to send it in for a replacement because it's a "software glitch."
I asked her to try to factory reset it. She said her "researchers told her not to try it because it can brick the phone." We tried anyways.
Hold down both volume keys and power until the Vibrant logo comes up, then release.
Doesn't work. Hung up on her and went to a T-Mobile store. They tried for over 2 hours to factory reset this phone, and spend half the time on the phone with Tech Support to do it. You cannot access recovery mode on this phone. The other Vibrant here, that we checked, also cannot go into recovery mode. It boots straight up into the phone.
So:
1. Lots of Vibrants are unable to get into Recovery Mode/Download Mode
2. There is a bug in Android that will soft brick your phone if you or anyone enters the wrong pattern lock too many times - you will NOT be able to get back into your phone with your Google Credentials - at all. The phone will be useless.
Even though your phone can download emails from Google, and your sending them to yourself using the same login/password, you will not be able to authenticate your phone and unlock it.
Two pretty catastrophic faults, IMO.
When this next phone comes in (it will be brand new, like my first/second one - they're on backorder) - I'm immediately selling it, ETFing my account, and going to go phoneless (can use Google VOIP from a laptop/desktop over WiFi/Internet) and wait for a decent Win7 phone.
I doubt they will have such issues.
BTW, the Android bug I mentioned (not being able to unlock) has existed for 2+ years (since version 1.5 or before) and despite many people bricking their devices (and some devices being unable to hardware reset - like many Vibrants), Google has turned a blind eye to it, and keeps either closing the tickets or setting the priority to "medium" (Bluetooth functionality is critical, however - if you get my point).

For a long time i was under the impression that my phone was HW locked. i was on my last legs before sending out my phone for repair (im past the exchange date) so i called my carrier (Bell Mobility in Canada). They informed me i could do a restore through recovery mode -> to which i informed them that i could not enter after i had tried for 3 days previously. So the rep that i was speaking with advised me to do the following;
Turn phone off
Hold Vol+ & Menu & Power
Once screen displays Samsung release Power while still holding Menu & Vol+
Viola -> RECOVERY MODE
So, this got me thinking because if this got me into recovery mode -> download mode should be similar
Turn phone off
Hold Vol+ & Vol- & Menu & Power
Once screen displays Samsung release Power while still holding Menu & Vol+ & Vol-
Viola -> DOWNLOAD MODE
So, i thought my vibrant was hardware locked when infact it was simply just the wrong key combination to get into each respective mode. Not sure if i just wasnt reading some of the posts correctly or what but thats what worked for me.

That doesn't work on T-Mobile Vibrants.
The phone simply shows the Vibrant screen, then goes black and goes back to the Vibrant screen...
Over and over again. It can do it until the battery runs out. It will never get to the Galaxy S Screen as long as you have that Power Button down.
The only reason yours worked is cause your phone is not defective like many of ours.
I think I'm going to make a YouTube video of me using my Google Credentials (from a computer) to send myself emails while the phone syncs them in the background, yet refuses to allow me to use these credentials to unlock my phone - as well as rebooting to the Vibrant screen over and over again when I try to get into Recovery to reset it.
Because some people on this forum really like to act like problems don't exist, and tend to think their ignorance or operator error invalidates other posters' posts.
Congratulations on not having a defective device, though!

Looked it up and its real
http://www.youtube.com/user/stevec5375

[Q]Is my tablet bricked... factory reset?

I've had my since last Saturday from Bestbuy and today after downloading Taptu from the market it froze my tablet. I rebooted and when it came back up it was still sluggish. I rebooted again and now I'm stuck on the android logo and won't go any further. Does anyone know how to do a factory reset? This is really annoying me since I haven't done any mods to this tablet. I'm coming from a viewsonig G tablet that I had rooted and overclocked to 1.5ghz. I thought I would give it a few weeks before I rooted this device.

Just a quick update, I'm chatting with Acer support right now. Hopefully they can tell me how to do a factory reset so I can return this tablet. Very disappointed at this point.
OMG this support person has no clue what device this is. This is how they want me to do a factory reset:
Prajesh Jena: Okay.
Prajesh Jena: Well ****, the cause for the issue you are experiencing is might be due to static electricity. The battery issue occurs when one of the cells in the battery fails to hold charge properly.
Prajesh Jena: The static current remains in the battery sometimes due to which it does not allow the battery to get charged up. Hence, I will provide you the power drain steps.
Prajesh Jena: 1. Turn off the notebook and unplug the power cord.
2. Disconnect all external devices.
3. Remove the battery.
4. Press and hold the power button for 10 to 15 seconds.
5. Plug the power cord back into the computer and press the power button.
6. Check the front panel LEDs (lights) on the bezel (front face) or optical drive and check if you hear the internal fan.
7. If computer boots up, turn it off.
8. Reconnect any external devices.
9. Restart the computer.
Prajesh Jena: Please perform the steps and let me know the result.

Lol, just take it in for an exchange.
Sent from my Droid using XDA App

07aspenx said:
I've had my since last Saturday from Bestbuy and today after downloading Taptu from the market it froze my tablet. I rebooted and when it came back up it was still sluggish. I rebooted again and now I'm stuck on the android logo and won't go any further. Does anyone know how to do a factory reset? This is really annoying me since I haven't done any mods to this tablet. I'm coming from a viewsonig G tablet that I had rooted and overclocked to 1.5ghz. I thought I would give it a few weeks before I rooted this device.
Click to expand...
Click to collapse
Yes that's how their support is. Although that's really bad because they're supposed to know what you have when you put your serial number or snid in and that rep. seems to think you have a notebook.
This is straight out of the Acer A500 manual so I hope it works for you:
Resetting your tablet
You may have to perform a reset if your tablet fails to respond when buttons are pressed or the screen is tapped.
To reset your tablet use a small thin object (such as a paperclip) to press the recessed reset button.
If that works then you can do the factory reset as you should probably know by now, Settings->Privacy->Factory Reset.
GL.

Neoprimal said:
Yes that's how their support is. Although that's really bad because they're supposed to know what you have when you put your serial number or snid in and that rep. seems to think you have a notebook.
This is straight out of the Acer A500 manual so I hope it works for you:
Resetting your tablet
You may have to perform a reset if your tablet fails to respond when buttons are pressed or the screen is tapped.
To reset your tablet use a small thin object (such as a paperclip) to press the recessed reset button.
If that works then you can do the factory reset as you should probably know by now, Settings->Privacy->Factory Reset.
GL.
Click to expand...
Click to collapse
I tried the reset instructions prior to posting this thread but it didn't really do anything but reboot the tablet. It was still stuck on the android logo screen. I ended up going back to Bestbuy and trading it in for the Xoom. I really, really liked the A500 but this put a scare in me. I would understand if I borked the tablet by rooting or modding it, but it was stock. Oh well, lesson learned.

I'm having the same issue except mine is loading past the android screen to the unlock screen but i get no response from the display and once i hit the power button it won't turn back on unless i hit the reset button and it sucks because best buy is sold out right now so i can't exchange the device which sucks A** I'd have to wait 2 weeks to get another one if i could get the factory i could restore it but no luck finding that so i have a brick that looks shiny

[Q] Passwords no longer recognized?

So last week, my sprint galaxy s4 decided to shut off on it's own. I restarted it and discovered my password no longer worked. I didnt have much time or many options so I did a factory reset.
Fast forward to this week, and my phone shuts down again. Only this time it wont turn on unless you remove the battery and then place it back in, and then it only turns on for a second. I figure out the power button is jammed and I rip the phone apart, getting the motherboard out and clean the power button the best I can. I put it back together today and it works! I go to sign in with my password on the lock screen... and not recognized. Tried changing the password through the android device manager through google to no avail, would not take any new or old password. You can see the digits type in the box, but nothing worked.
I called sprint, they infered they couldnt replace the phone unless the screen was broken. I had a feeling they would factory reset it and send me on my way. I brought it to best buy and the tech tried connecting it to his laptop and it would not reconize the phone.
So I came back, called samsung and finally factory reset it again. I'm probably going to be sending it in to be serviced by samsung, as I got it when it first came out and the power button is on it's way out anyway.
My question is, what can cause a phone to not recognize it's password? This drove me crazy and I'd like to avoid spending any money or losing the phone for a week if I could. But has anyone else had this happen?
It's not rooted or anything, I really don't even know how to do that stuff, though ive done some research. I'd just like to try to hold out until the s6 is out

bump

402sh sharp hard reset how?

Hello,
I have a problem with my "sharp softbank aquos 402SH
I setup a pattern lock. Since I have not used the phone for some time I cannot remember the pattern anymore.
I thought an unlock with a hard reset is no problem. But I found no way to boot into recovery mode(tried power and minus button, power and plus button to boot).
Also the device did not show up in adb as a device(Windows 8/Sharp USB driver installed) but was recognized as a storage device.
The user manual says:
"Do not forget pattern, Lock No. passcode or password set for canceling Screen lock(write it down if necessary). If you forget it, visit the nearest SoftBank Shop for recovery procedure."
As I live in Sudan and there are only softbank stores in Japan. So this is not possible for me.
Is there any other way to hard reset the device?

same prob

http://www.recovery-mode.com/android/sharp-aquos-crystal-x.html
Are you sure? Have you tried power-cycling the device? (Let it discharge all the way, and charge it all the way.)

Sharp aquos 402 sh hard reset problem
I have the same problem as the guy from sudan mentioned above, ive forgot screen lock pattern and not been able to get into boot option by hard reseting. I have done every thing like keep pressing and hold volume down key and holding power on key after sharp logo appears i let go the keys but nothing happens. Plz suggest me the solution.

Hi there
i have the same problem
my phone aquos 304 there are no available physical volume rocker button
i forget the password pattern
custom cable data with R jumper to ID pin with zadig software cannot flash the twrp
could someone help me out of this
thx

i also have that kind problem also show to many people but no way found of any to recover my bally please do something

As I think this phone did not get that many updates this might still work. I remember early on back then that i somehow managed to make a pattern that I had not meant to so could not unlock. Also quickly found out I could not get into the bootloader. But I found out you could bypass the lockscreen if you went into the emergency call screen. The thing is, you'd have to make a call then you could use the drop down notifications and enter settings app or something like that. I can't remember clearly, but I could atleast get access. And from there i just disabled the pattern. Don't feel I can recommend this though as it depends on how quick you are, and police services are sort of being misused this way. I remember being frazzled and extremely annoyed at that point as I had only had the phone for a couple of days. Ended up spamming a call three or four times to the cops to bypass without connecting a call. They called me back wondering what the deal was ? oops.