[Q] Passwords no longer recognized? - Galaxy S 4 Q&A, Help & Troubleshooting

So last week, my sprint galaxy s4 decided to shut off on it's own. I restarted it and discovered my password no longer worked. I didnt have much time or many options so I did a factory reset.
Fast forward to this week, and my phone shuts down again. Only this time it wont turn on unless you remove the battery and then place it back in, and then it only turns on for a second. I figure out the power button is jammed and I rip the phone apart, getting the motherboard out and clean the power button the best I can. I put it back together today and it works! I go to sign in with my password on the lock screen... and not recognized. Tried changing the password through the android device manager through google to no avail, would not take any new or old password. You can see the digits type in the box, but nothing worked.
I called sprint, they infered they couldnt replace the phone unless the screen was broken. I had a feeling they would factory reset it and send me on my way. I brought it to best buy and the tech tried connecting it to his laptop and it would not reconize the phone.
So I came back, called samsung and finally factory reset it again. I'm probably going to be sending it in to be serviced by samsung, as I got it when it first came out and the power button is on it's way out anyway.
My question is, what can cause a phone to not recognize it's password? This drove me crazy and I'd like to avoid spending any money or losing the phone for a week if I could. But has anyone else had this happen?
It's not rooted or anything, I really don't even know how to do that stuff, though ive done some research. I'd just like to try to hold out until the s6 is out

bump

Related

think ive bricked it....

i took the back off because i was having a few problems with power supply, not charging or syncing etc, only looked and never touched anything, put the back back on, and now i cant turn the damn thing babck on. ive tried a hard and soft reset and nothing, the screen stays blank. i cant believe i can ruin it just by taking the back off, if that was the case, the pc and most of my other stuff woulda been thrown outt ages ago!
anyone got any suggestions, thinking i may have to buy a new fone

Getting ready to say bye to Nexus one

hi guys,
yesterday, i turned on my nexus one, after not being use for a week. i turned on the nexus one normally, waiting until finish booting. i browsing the menu, looking for application, i open google voice, it decline to open, tap google voice icon for one more time, still can't. i push the sleep button. turned on it again. slide to unlock it, and it freeze. waiting around for 30 seconds still freeze, nothing happen when i try to turn it off. reinsert the battery. now it didn't respond anything, try boot to recovery mode, no respond, plug in the charger, no any light. today i try to turn on the nexus one, still no respond.
i'm in malaysia, so there is no official support to claim the warranty. and i already unlock the bootloader, so warranty already voided. Good bye nexus one, may be i will never bye an android phone anymore. it is the best phone i ever had in my life, i know exactly why google call it "Superphone". it really deserve that name. PS: i still couldn't believe i make my own nexus one broke by my self.
Good bye nexus one. good bye xda-developers. good bye cyanogen.
Aww, dont do that
It sounds like you have a dead battery, the phone cant boot without a battery. You can buy OEM batteries onine at multiple online sources.
Seriously, Perhaps try to factory reset the phone before giving up after 5 seconds.
will you send it to me if i pay for the shipping, my son dropped mine today and destroyed the screen. would be a great help. thanks, veritasaequita
OMG.. stop crying the minute something is wrong. Try to solve it...
HTC will replace your phone even if you unlocked the bootloader if the hardware died so just call them and explain..
You could try the factory reset before that.
mkrmec said:
OMG.. stop crying the minute something is wrong. Try to solve it...
HTC will replace your phone even if you unlocked the bootloader if the hardware died so just call them and explain..
You could try the factory reset before that.
Click to expand...
Click to collapse
yea HTC has been well known to do this. i was gonna tell you to boot into recovery but i just read that you cant. you should maybe try to factory reset.
you can also try to get a new battery like others said
can you plug it by usb to your computer? maybe you should try wiping through ADB
still no respond by doing factory reset.
is i completely dead?
Mine wouldnt power on, it only started flashing a yeallow and green light when i triede powering on.
What i had to do to get it to boot, was remove battery, hold power button for 10-15sec put battery back in, connect the phone to a wall charger, wait 30 minutes, and then it powerd on no problem, ive had this isse 3 times now, and it seems to bring it back to life everytime.

Please help. My Milestone 2 is DEAD

Hi all,
I have had loads of problems with this phone, so I decided to do a factory reset.
It rebooted as normal until it got to the Motoblur setup page
It asks for the Motoblur details to be entered, but once you have entered them and pressed the 'next' button, it goes back to the previous screen instead of the next step and then gets stuck in a never ending loop.
I've tried skipping the sign in process but instead of skipping it, it just goes back to the first Motoblur account setup screen instead.
Out of desperation, I have tried to make several new Motoblur accounts but every single time, it gets to 80% completion, then stops.
I have even left running all night (plugged in) and it still freezes at 80%
I can't do another factory reset because it won't get past the Motoblur setup screen.
I've tried to do a hard reset by holding x and powering the phone on but this doesn't work. It just brings up the triangle and android robot but it does not go to the next step despite me leaving it for several minutes.
Only had it for 7 weeks and am awaiting a response from Expansys on what to do.
Any help from you guys will be greatly appreciated.
Apply a debrand image of your system and do a full wipe
phorenzik said:
I've tried to do a hard reset by holding x and powering the phone on but this doesn't work. It just brings up the triangle and android robot but it does not go to the next step despite me leaving it for several minutes.
Click to expand...
Click to collapse
Have you pressed the @ key when you get to this step with the robot and the triangle? That should bring up the reset menu, and then you use the volume and camera buttons to choose and select the option you require.
Cheers,
Steve.
StevePritchard said:
Have you pressed the @ key when you get to this step with the robot and the triangle? That should bring up the reset menu, and then you use the volume and camera buttons to choose and select the option you require.
Cheers,
Steve.
Click to expand...
Click to collapse
I didn't know you had to press @
Thanks
I've done a hard reset, but I still have the exact same problem.
If I try to input my proper Motoblur details it instantly says connection failed (it doesn't seem to even try to connect as fails the instant you press 'next)
Creating a new account hangs at 80%
Any more ideas before I throw it against a wall?
I notice there was an option to boot from SD in the recovey mode.
Would this allow me to boot an official motorola rom?
If so, where would I get the rom from?
A walkthorugh on exactly how to do this would be appreciated if this method could fix my issues.
I'm really annoyed because I sold my HD2 for this phone and I'm regretting it.
Thanks
phorenzik said:
I didn't know you had to press @
Thanks
I've done a hard reset, but I still have the exact same problem.
If I try to input my proper Motoblur details it instantly says connection failed (it doesn't seem to even try to connect as fails the instant you press 'next)
Creating a new account hangs at 80%
Any more ideas before I throw it against a wall?
Thanks
Click to expand...
Click to collapse
I think you need internet connection in order to validate your account or create a new one. Check your APN settings first, or do it on wifi.
Hi,
I've tried it whilst connected to my wifi router. I've even tried it via the data connection but nothing happens.
It seems that despite the data/wifi connections being there, it just ignores them.
I think this is the issue. It's not connecting and I don't know why
The phone displays the wifi/3G data symbols in the task bar but it doesn't seem to be using them during the Motoblur setup
Mine is dead too!!!
Hello everybody,
Greetings from sunny, flooded, blown away, Queensland Australia!
Long time lurker, first time poster...
I have a...
Vodafone-Australian-2.2-Milestone2
2 weeks old and its an expensive paper weight. It was rooted and thats about it, had a bunch of root required apps on there, installed the bootstrap, but hadnt installed Xrecovery yet.
I was playing around the other day. changing settings, installing and uninstalling a heap of apps, testing them. Some app suggested I restart or it restarted itself, cant recall, and that was the end. Boots until it gets past the M, and then its just bootloop city.
Won't register on comp in RSD or anything. Will boot to stock recovery and cleared cache and data several times, but that didnt fix anything. Won't even charge the battery. It will run an update but has to be signed. Problem is, we havent had any updates yet on these phones in Australia and there are no custom roms. What update.zip could I get to try to fix it, because I think thats about my only hope.
While recovery was wiping the data and cache it would stop frequently and each time I would touch the ok in the bottom corner of the screen and it would continue, and seemingly despite the 10 or more stops, completes fine. Surely thats not normal.
Out of ideas, I would just send it back with a story but the vodafone boot animation is replaced with disco flashing lights. and thats all it does, non-stop. Do you think they will notice someone has been tinkering?
Ideas? Thoughts?
Oh, and forgot to mention, when I first got it I had the same problem with the Motorola sign in wizard on startup, for quite a while, cant remember how I got around it though. Stop trying to sign in and just get out of that wizard, install ADW Launcher or similar and dont go near any Moto apps. You are only required to do a Gmail sign in, not Moto.
That's the problem though.
I'm stuck at the Motoblur sign in and it will not skip.
Whenever I select skip, it just goes back to the motoblur sign in page instead of going to the home screen.
Basically, in a nutshell, this is what's wrong:
I can't sign in to motoblur (gets stuck in a loop)
I can't create a new motoblur account (crashes at 80% every time)
I can't skip the sign in process (takes me back to the motoblur sign in page instead of loading home screen)
This is my first and last Motorola phone. Not good at all.
So what happens if you press press home or back repeatedly instead of skip? And if all fails reflash new SBF
benking1972 said:
So what happens if you press press home or back repeatedly instead of skip? And if all fails reflash new SBF
Click to expand...
Click to collapse
It just goes back to the motoblur setup/signin screen no matter how many time I press home, back or skip. It's as if a dll is missing and it's unable to boot to the home screen.
How do I flash a new SBF?
Motorola have agreed to let me return it but if I can do it myself I'd rather do it.
I have found this guide http://forum.xda-developers.com/showthread.php?p=11155476#post11155476
but the link to the UK SBF is dead
Yeah, that's the one, and the link to UK SBF works fine for me. If you can't get it to flash that way, then you are going to have to do it the way I am about to do mine, which is...
http://forum.xda-developers.com/showthread.php?t=804088
Failing that, send it back and be done with it.
since its so new id send it back. you shouldnt be having this problem at all. the milestone 2 is a very solid phone. i had mine running for 90 days straight not even a reboot or crash or anything lol. sounds like you just got a duff one. with any piece of technology theres bound to be a few that slip through the net. even if you find a fix for your problem you dont know what is causing it. and if youve had problems before then somethings obviously wrong. since theyve agreed to let you return it then thats your best option.
Probably i should send mine one back as well.
Bought a new Milestone 2 yesterday (from ebay, Chinese guys but as per retail package phones are for UK market). Put the SIM in just to check before wiping out everything from my old Defy. Made a call, checked the version and the menu and put the SIM back to Defy to backup all I needed. Plugged Milestone to the mains. 3 hours later found promising "Fully charged" on the screen and put the SIM in. That was it... Since I can't power the phone whatever I do. I thought the Power button went off as I tried to perform hard reset (x+Pwr), BRM (Arrow up+Pwr) and nothing happent at all. But then I put the phone on the charger again and the Power button worked fine switching the screen off and back on.
Any other methods to get the phone running?
UPDATE: It's strange and weird, but I've just had an idea to remove SD card and it worked - the phone powered on immediately!! Formatted the card using card reader, put it back - the phone works flawlessly. Fantastic! =))

please help me, my phone is unusable

my focus has gone crazy. it keeps beeping like i received a text message. i try to lock the screen and it goes black for 5 seconds, then immediately lights up and dings like i have a text message. from there it dings constantly. there are no pauses, just ding, ding, ding, ding. you get the picture.
battery drains within an hour due to this. i've reseated the battery, restarted, even did the full reset. nothing has changed. i did the nodo update manually before it became available via the xda update about 6 weeks ago.
does anyone know what's going on....has this ever happened to anyone before? i bought the phone in november...can i warranty it or go to att and switch out?
First thing, you have a couple of options. Any product that you buy in an att store has a warranty on it for a year: phones, cases, chargers, anything. Second thing, I can't say that I have or have heard many instances of whats going on with your phone. The easiest way to deal with this is to go to att tell them whats happeneing and tell them you would like a new phone. The other option is to do another full recovery but do it with the diagnosis app; the diagnosis codes are located in the thread in the general section of the focus forum. Another option is to use one of the official roms from the development section and reflash the rom. So, all in all I think you might of had a faulty update manually updating to nodo. Also, I would try updating through zune the official att/micorsoft nodo. The last thing I assume your focus was unlocked. If you flash the official rom from the development section it flashes, I think, to 7004 version and you can unlock your phone again, prevent the unlock to nodo, so on and so on. Good luck
tuffluck said:
my focus has gone crazy. it keeps beeping like i received a text message. i try to lock the screen and it goes black for 5 seconds, then immediately lights up and dings like i have a text message. from there it dings constantly. there are no pauses, just ding, ding, ding, ding. you get the picture.
battery drains within an hour due to this. i've reseated the battery, restarted, even did the full reset. nothing has changed. i did the nodo update manually before it became available via the xda update about 6 weeks ago.
does anyone know what's going on....has this ever happened to anyone before? i bought the phone in november...can i warranty it or go to att and switch out?
Click to expand...
Click to collapse
okay so the problem now is that the device is not being recognized via the usb port. it reads "one of the devices connected via usb has malfunctioned and is not recognized." does anyone know what is going on???
i think before i did a full reset on the phone, it was programmed to tether. when i reset it, would it revert back to tethering or sync with zune? either way it has never been showing as malfunctioning in windows, so something is definitely wrong. should i do a complete reset using the diagnosis app? i don't know how to do that, but might it help?
does anyone know why i am getting "device has malfunctioned" warning?
tuffluck said:
does anyone know why i am getting "device has malfunctioned" warning?
Click to expand...
Click to collapse
Your going to need to put it in download mode and reflash the original firmware you can do that and download all the tools in this thread.
bsbokc said:
Your going to need to put it in download mode and reflash the original firmware you can do that and download all the tools in this thread.
Click to expand...
Click to collapse
And if that doesn't work (might not, considering the USB issue) you will have to go warranty...
okay thanks for the help. i decided to go back to ATT and they replaced it for no charge. it was an easy fix, BUT i tried to buy a new micro sd card from microcenter, and the phone will not recognize it at all. is this pretty normal to happen?
ATT put the memory card from the old phone into the new phone without my permission. obviously it did not work, but i'm wondering if them putting it in the new phone at all might cause the memory slot to go awry and not read any new card?
You have to do a hard reset to initialize the sd card. Once you do this, it's not removable
Sent from my SGH-i917 using XDA Windows Phone 7 App
so i turn the phone off, put the card in, turn the phone on and go into settings and do a hard reset, and then it should be good to go?
tuffluck said:
so i turn the phone off, put the card in, turn the phone on and go into settings and do a hard reset, and then it should be good to go?
Click to expand...
Click to collapse
No, turn on the phone with the 3 buttons method, or read here about all the methods:
With the phone off, hold down the Power button, volume down button, and camera button and when the screen turns on, release power button, then the other 2.
You will be asked to press Win to continue, twice (hard reset).

[Q] Continuum, what have I done?

Hi everyone, I'm new to this forum (first post), I've owned my Continuum for a few months now happily with no problems. I actually love the phone! But recently I ran into a pretty big problem...
Let me give you a little background on my phone first, I have used SuperOneClick on it, to grant super user permissions, I've used the program to grant me access to the phone tethering apps that are out (currently using Open Garden), and the AdFree app in the market. I havn't used anything else in regards to 'hacking' my phone so I'm a bit confused as to why I'm getting trouble.
Anyways here's my problem, lol! Well the other day I turned off my phone and tried turning it back on and I would get a grey battery with the spinning disk, and it wouldn't turn on :\! I tried holding all the buttons, for over 10 seconds, no avail. It still turned on to the battery and nothing. I tried taking the battery out for a whiiiile and nothing. Eventually I plugged in my phone to the wall and it magically worked. Actually that's the only way I've been able to get my phone to turn on lately. It works fine once it's on but every time I turn it off the same thing happens .
So that's truly why I'm here... Is my phone 'bricked', or are these some symptoms of being 'bricked'? Are there any fixxes I can go about taking to you know...fix the problem ?
Any help would be Greatly appreciated,
Thanks everyone,
-Matt
Oops, I forgot to mention that my phone has been acting strange sometimes in the sense that I plug it into the wall and the 'Mass Storage/ Media player' option comes up, even though it's not plugged into the computer, just into the wall.
Pretty strange huh?
Anyways thanks again everyone who helps!!!
Can you try taking out the battery, then putting it back in...
Then hold down the volume down key as you power it back on?
I would try un-rooting and doing a factory reset... that should eliminate software issues... If you're still having issues then take it to VZW and let them give you a new one.
This is not "bricking"... If a phone is "bricked", it does nothing, absolutely nothing, and the only way to make it useful is to use it to build something.
Sure, right now it says "Downloading... Do not turn off Target!!!".
Thanks for letting me know it's not bricked, that's a little reassuring .
After a while I just took out the battery and stuck it back in and attempted to turn on the phone the usual way, and it turned on just fine. I'm guessing it's fixed and hopefully it won't do that again.

Categories

Resources