As faith has it, before I get to Google Playstore and disable Automatic Updates (WTF is with these companies...why is it default anyways when they only put out crap), it has updated the Amazon Alexa app.
it now promptly FC...so I went and uninstalled, but that can only be done from the Playstore as Amazon considers it a system app...and is dumb enough NOT to have a "uninstall updates" option as vanilla Android has.
Now I'm stuck with a spinning circle when I open the Alexa app and cleaning data or anything I tried does not help. Show mode is fubar as well as it only finds weather and news not...obviously.
Help?
NVM...after a bit of farting around I managed to fix it: posting here, in case someone else is as smart as I am when it comes to stopping updates.
After Uninstalling Alexa from Google Store, I went into the Fire Toolbox and DISABLED the app, then proceeded to the Amazon Appstore where it identified the app as needing an update...I allowed it (what's to loose...) and it works now.
No idea if now i have 2 instances of the app...it works.
Related
Amazon doesn't seem to be able to help, so I'm hoping someone here can!
When I try to download an app, I get the authenticating message then nothing happens. It immediately goes back to the app store home page. If I try to go yo my apps from the app store menu, it goes to the my apps page long enough for me yo see that it says no apps available. Then it again goes immediately back to the app store home page.
Any ideas?
clear data in app mgmt for Venezia or appstore reboot try again
Nope. That didn't do it. Anyone else? It's like my app library isn't there even though I know I have Fire compatible apps in it.
I know I had to re-enter my Amazon credentials once I loaded ICS. I'm not positive, but I think the time it asked for them was when I launched the normal Kindle OS/Theme (I'm still a newb to the vocab when it comes to this stuff) and then went to the Apps, and then Store.
You probably could just unregister and reregister your Fire too, thus inputting your Amazon credentials that way too.
I just got a Kindle Fire for my wife and it is linked to an already existing Amazon account, with a valid Credit Card linked and working fine with books.
When I try to go into the App Store it lets me in but I can't download anything. I can't even get into the "MyApps" section. A box pops up saying "Authenticating" but then goes away, and it goes back to the screen I was just on.
I noticed this issue out of the box and did some research where people made some recommendations such as "Clear Data" from the App. That didn't help, neither did a factory reset. I was hoping that rooting it and uninstalling the App Store app would help, but it didn't.
I figured I would try to turn off the in-App purchasing to see that might help but it would not accept my password. Hmmm Odd, I wonder if somehow this is holding onto an old account, since this was a refurbished Fire.
Personally I could live without the Amazon App Store and the Stock Rom, but my wife really wants it setup and wants to preserve the look and feel.
Any recommendations would be greatly appreciated.
Thanks,
I had that same thing. For me the problem was that I had too many devices registered with the Amazon App store, since I frequently reinstall ROM on my tablet.
There are two places the Kindle gets registered. One is under Mange My Kindle and the other is somewhere within you app store settings. I removed all my devices from the Manage My Kindle area but that didn't fix it. I actually had to call Amazon and they removed all my device registrations from the App Store portion for me, but they said I would have been able to do it myself if I had gone in there.
Sorry I don't have the specific directions to the link. But you should be able to find all your associated devices in you App Store settings online and delete them. After doing this I just restarted my Kindle and the app store worked like a charm.
Thanks that was exactly it. I have a Gtablet and 4 Android phones that get flashed all the time. I went in and deleted them and it fixed the problem.
The path to get to this section is:
Amazon Account settings -> Android Apps & Devices -> Your Devices
And start de-registering devices no longer needed.
I generally despise the Amazon app store, but I caught a few free apps there that I didn't want to pay for on Google. Had 'em all on my Note 4, but absolutely nothing from Amazon will install on the V20.
I've cleared cache/data, restarted, I don't have any Amazon pre-installed bloat disabled, I'm on Verizon so I'm not rooted or anything, I switched to the stock launcher... I haven't done a factory reset, but I've tried everything short of that I could think of and nothing is working... It'll download apps but stay stuck at "Installing..." forever.
I called Amazon customer service and they were worthless, they had me try everything I'd already tried then washed their hands of me and told me to contact LG...
Anybody else seen this problem or know of a fix?
ZachJohnson said:
I generally despise the Amazon app store, but I caught a few free apps there that I didn't want to pay for on Google. Had 'em all on my Note 4, but absolutely nothing from Amazon will install on the V20.
I've cleared cache/data, restarted, I don't have any Amazon pre-installed bloat disabled, I'm on Verizon so I'm not rooted or anything, I switched to the stock launcher... I haven't done a factory reset, but I've tried everything short of that I could think of and nothing is working... It'll download apps but stay stuck at "Installing..." forever.
I called Amazon customer service and they were worthless, they had me try everything I'd already tried then washed their hands of me and told me to contact LG...
Anybody else seen this problem or know of a fix?
Click to expand...
Click to collapse
Installed without any problem.
ZachJohnson said:
I generally despise the Amazon app store, but I caught a few free apps there that I didn't want to pay for on Google. Had 'em all on my Note 4, but absolutely nothing from Amazon will install on the V20.
I've cleared cache/data, restarted, I don't have any Amazon pre-installed bloat disabled, I'm on Verizon so I'm not rooted or anything, I switched to the stock launcher... I haven't done a factory reset, but I've tried everything short of that I could think of and nothing is working... It'll download apps but stay stuck at "Installing..." forever.
I called Amazon customer service and they were worthless, they had me try everything I'd already tried then washed their hands of me and told me to contact LG...
Anybody else seen this problem or know of a fix?
Click to expand...
Click to collapse
More than likely it's a compatibility issue w/Android 7.0+>,hard to say for sure,not knowing which exact apps you're trying to install.
Typically,Amazon versions of apps are slow to be updated as it is,so,you have a couple of things to look at.
My amazon underground app took a few tries. Pretty sure at one point it was struck on installing and I just backed out of it and it was finished even though it acted like it wasn't.
I have Amazon underground (shopping app) word twist (game) and Amazon music but that's all from Amazon I think.
It's not that the apps themselves won't work, it's that Amazon won't actually install them. In particular I was trying to install Plex, but I've tried a good dozen or so. General stuff, like Yahoo mail and Spotify - everything hangs at installing.
I think something must be hosed with my Amazon app, I just don't know what...
ZachJohnson said:
It's not that the apps themselves won't work, it's that Amazon won't actually install them. In particular I was trying to install Plex, but I've tried a good dozen or so. General stuff, like Yahoo mail and Spotify - everything hangs at installing.
I think something must be hosed with my Amazon app, I just don't know what...
Click to expand...
Click to collapse
I just installed PLEX w/no issues,T-Mobile version (H918).
Do you have the UNKNOWN SOURCES enabled in Settings > Security?
I'd check the app permissions,make sure they're enabled.
Also clear the store app cache/force stop & try again.
If that fails,delete all the store app data,sign-in anew & try yet again.
If none of that works,perhaps try an older version of the Amazon Appstore .apk:
http://www.apkmirror.com/apk/amazon-mobile-llc/appstore/
Huh, I'll be... I don't know what happened with this, but I managed to get Plex installed just now...
I was poking around in my file manager and the Android/data/com.amazon.mShop.android folder had an apk in it, "update-154-1479665130487.apk" - turns out that was Plex. It wouldn't install from there because of a media scan. I moved it to my SD card and it installed straight away.
So yay, resolved-ish. Thanks for your input everybody!
I couldn't get video to download. Same issue stuck on installing. Finally just downloaded an apk and called it good
It took two tries to download Amazon video. It got stuck at the download part after I went through all those steps Google make you go through to keep people from using Amazon apps. But worth the effort since you can download certain movies and series with your Prime membership. Saved me on a United flight that surprised many by charging just to watch TV!! I don't think one person paid for it. I also have a YouTube Red subscription but hadn't gotten around to reloading all the content onto my new 256 GB Samsung Plus sd card.
I posted the message below on the Amazon device forum but most folks on there don't seem to know how to turn things on so I'm hoping I get sensible help here:
My fire HD 8 (2017) has suddenly stopped me opening games. Bad piggies and cut the rope, both installed from the Amazon store and worked last week.
I just tried to open them and get a message saying I need to turn on Amazon Underground data tracking. I tap the button to allow and it takes me to the settings menu ( as per screenshot).
There's no menu with this option, I also thought the underground app had been discontinued. I can't find the option in the app store or the Amazon games app.
Any one else has the same problem? Googling just refers to the old underground app.
My reply to the helpful "Have you tried restarting" from Amazon support.
I've tried restarting and holding the power button down but still the same. I also tried uninstalling one of the apps and reinstalling.
My fire is on version 5.6.2.0 (I'm in the UK but the show mode isn't activated yet).
This new version seems to have a lot of bugs. I was impressed with the tablet before but now I'm seeing slow down doing certain tasks. I have the permanent "Alexa Devices" notification. When the wifi disconnects I get 3 notifications about alarms and reminders until wifi reconnects. Now I can't use some Amazon app store apps.
Any ideas?
Cheers
Gregsy said:
I posted the message below on the Amazon device forum but most folks on there don't seem to know how to turn things on so I'm hoping I get sensible help here:
My fire HD 8 (2017) has suddenly stopped me opening games. Bad piggies and cut the rope, both installed from the Amazon store and worked last week.
I just tried to open them and get a message saying I need to turn on Amazon Underground data tracking. I tap the button to allow and it takes me to the settings menu ( as per screenshot).
There's no menu with this option, I also thought the underground app had been discontinued. I can't find the option in the app store or the Amazon games app.
Any one else has the same problem? Googling just refers to the old underground app.
My reply to the helpful "Have you tried restarting" from Amazon support.
I've tried restarting and holding the power button down but still the same. I also tried uninstalling one of the apps and reinstalling.
My fire is on version 5.6.2.0 (I'm in the UK but the show mode isn't activated yet).
This new version seems to have a lot of bugs. I was impressed with the tablet before but now I'm seeing slow down doing certain tasks. I have the permanent "Alexa Devices" notification. When the wifi disconnects I get 3 notifications about alarms and reminders until wifi reconnects. Now I can't use some Amazon app store apps.
Any ideas?
Cheers
Click to expand...
Click to collapse
Could it be, that the apps just weren't updated since the Underground closure?
Maybe that one is on the devs, not on you or Amazon.
Hi Creeju,
I've figured it out, there's an option in the menus to turn on data tracking, nothing to do with the underground apps. Its in the security and privacy menu -> app data tracking.
I'll post a screenshot later when I'm back on the tablet. Amazon support eventually replied to an email and said it was in the "Apps and Games" menu, it's not.
Edit: Screenshot added, it's the "Collect App Usage Data" option
Thank you for this info! My son brought his tablet to me this morning with the same problem and I couldn't for the life of me figure out where this setting was.
Same Issue, I am having the same issue. I'd already found the setting in security tab
Gregsy said:
Hi Creeju,
I've figured it out, there's an option in the menus to turn on data tracking, nothing to do with the underground apps. Its in the security and privacy menu -> app data tracking.
I'll post a screenshot later when I'm back on the tablet. Amazon support eventually replied to an email and said it was in the "Apps and Games" menu, it's not.
Edit: Screenshot added, it's the "Collect App Usage Data" option
Click to expand...
Click to collapse
I am having the same issue. I'd already found the setting in security tab, but it is already turned on, so I'm still getting the same message and can't play the games that I purchased my fire to play. I should have just bought an android tab!!!
Is anyone else experiencing this? Using the Fire toolbox to install the Play Store affectively breaks the Alexa App. I don't know if it's something the toolbox itself is doing or if its the google services. I do know that I have the Play Store and Google services loaded without issue on my Fire HD 10 (2019). If anyone has any insight or knows some troubleshooting techniques it would be greatly appreciated. Basically what happens is when I go to load the app it pops the Alexa splash page for a split second but then just drops right back to the device home page, the app shows as recently ran in the history but obviously not in a way that is useful. Once I have broken her only way i have figured to get her back is by factory reset - using the toolbox to restore Alexa doesn't solve the problem.
superdeleted said:
Is anyone else experiencing this? Using the Fire toolbox to install the Play Store affectively breaks the Alexa App. I don't know if it's something the toolbox itself is doing or if its the google services. I do know that I have the Play Store and Google services loaded without issue on my Fire HD 10 (2019). If anyone has any insight or knows some troubleshooting techniques it would be greatly appreciated. Basically what happens is when I go to load the app it pops the Alexa splash page for a split second but then just drops right back to the device home page, the app shows as recently ran in the history but obviously not in a way that is useful. Once I have broken her only way i have figured to get her back is by factory reset - using the toolbox to restore Alexa doesn't solve the problem.
Click to expand...
Click to collapse
May I suggest that you bring this to the attention of @Datastream33 on the FTB thread? Support for the new 2021 tablets has just been added so I'm sure he'd like to know any issues that arise.
blaacksheep said:
May I suggest that you bring this to the attention of @Datastream33 on the FTB thread? Support for the new 2021 tablets has just been added so I'm sure he'd like to know any issues that arise.
Click to expand...
Click to collapse
Thanks I posted in there. Its funny cuz I found this forum from that thread but then I'm a newb and created this new one instead of doing just that. Hopefully he see's.
Hey, just wanted to know if you resolved your issue?
I just recently installed Fire Toolbox on a Fire Tablet 10 2019, and found it completely broke the Alexa app. I also noticed there was a banner across the main page of the Alexa app stating the app should be updated.
I found I could install the Amazon Appstore app from Google Play, and in the Amazon App Store they had the Alexa app available for install. I installed the Alexa app, and it appeared to update the original Alexa app, and the update banner was removed. I did notice that after first install, the text was all out of alignment in the app, but closing the app and opening it again, seemed to fix it.
So far, it appears to be working, but I havenet tested it long term. Also, if you install the app from the Amazon App Store, make sure all the permissions are activated to ensure everything works.