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2 month old ZTE AXON 7 won't quick charge anymore.

My phone is two months old and has ceased to quick-charge. Actually, 90% of the time, it will only charge when powered down. I use the factory charger and cable but get a message that I need to use the original charger and cable. Catch 22?
I bought it at Best Buy so I took it back to them this evening. My charger is fine as is my cable. Best Buy confirmed that my issue is a factory defect and politely sent me on my way. I take care of my phones if nothing more than the fact that I've had to replace micro USB ports in the past. The weird thing is that when it charges powered down, it seems to refresh to full battery very quickly.
Has anyone else had similar issues? If in fact, I do have to deal with ZTE, what has been members experience?
Thank you for letting me vent.
Sent from my SM-N915F using XDA-Developers Legacy app

U can test your charger using USB volt amp reader on another phone which supports quick charging.
If charger works as it should then u need to test your phone with multimeter to see how much current it draws while phone is powered off without charger (battery only).
But that means you need to open 2 month old phone which i dont recommend if u have warranty.
Axon 7 draws about 2.66-2.68 amps while in quick charging mode. Volts i forgot but i think it was 6v. I'm not in shop at the moment so i cant know exactly.
But for amps i remembered.

Wallor77, thank you for your reply. My charger is in good working order. In fact, I have several 2.0 and 3.0 chargers. They all work fine on my Samsung Galaxy Note Edge. The Samsung displays "Fast Charger Connected" on the lock screen.
Now my ZTE Axon 7 will not charge while it is powered up. As soon as I turn it off, it charges just fine. This is really annoying!
Sent from my ZTE A2017U using XDA-Developers Legacy app

If your charger and cable are OK, perhaps have you recently installed an application which limits the power. Such methods exists in some antivírus to preserve the health of the battery. It's just an idea.
Envoyé de mon ZTE A2017G en utilisant Tapatalk

Same thing there. If it charges normally while power off u need to see how much amps. USB volt amp reader is a good little device. I recommend for everyone to get one. It cost about 15 bucks. From there it's all about elemination process to diagnose proper issue

wallor77 said:
Same thing there. If it charges normally while power off u need to see how much amps. USB volt amp reader is a good little device. I recommend for everyone to get one. It cost about 15 bucks. From there it's all about elemination process to diagnose proper issue
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I second this. But $15?! You can get them for about $5 on aliexpress!

U have USB volt amp reader with both volt units, amp units, time duration and mAh over time charged value. But 15$ was about avarage price listing. I'm sure there is cheaper as well.

UPDATE: 6/2/17
I ended up sending my phone to the ZTE repair center in TX. It took about 3 weeks to get it back. There was no explanation of what was repaired and I received my original phone; not a refurbished one. All I know was that it was covered.
Sent from my ZTE A2017U using XDA-Developers Legacy app

I am in the process of returning my 3rd Axon to ZTE. 2 of them have had this problem. It's definitely known because when I was talking to them and told them what was happening they just kind went "yeah ok" and fast tracked the whole thing. Thank god for this warranty, their quality control is ****e.

anyone noticed that occasionally it stops charging?

front firing speakers said:
anyone noticed that occasionally it stops charging?
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Last night, mine started doing this. It goes on and off about every two seconds. What's weird is it only does this with the quick charger. it slow charges when connected to a PC usb just fine. Its not the OEM charger either since my wife's quick charges just fine with the exact same charger.
Guess I'm going to have to call ZTE....

Mine suddenly stopped quick charging - I have 3 different chargers that work fine with other phones except for this one. And chances of all 3 of them going bad at the same time are slim to none. Tested different cables as well, but again same result. It charges with normal speed even when connected to QC3.0. Tried wiping cache. I think it's no different if I turn the phone off. Think it might be time to move on. Had it since December 2016, so I guess it's nearly 2 years old now. Still shame.

bustr85 said:
Mine suddenly stopped quick charging - I have 3 different chargers that work fine with other phones except for this one. And chances of all 3 of them going bad at the same time are slim to none. Tested different cables as well, but again same result. It charges with normal speed even when connected to QC3.0. Tried wiping cache. I think it's no different if I turn the phone off. Think it might be time to move on. Had it since December 2016, so I guess it's nearly 2 years old now. Still shame.
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Quick update. Swapping batteries (OEM) hasn't helped. I wonder if this is software or hardware related

Let me add to this thread. I'm also not getting quick charge anymore for maybe a month already. Tried different cables, booting to safe mode, etc. There are few instances where i see quick charging but very rarely. I was thinking it's my usb port but I haven't opened my phone yet to verify.

Fast charging not working anymore.

My V20 H990DS fast charging not working anymore. My adaptor are working normally on my friend V20 phone. Swapping battery also not working. Help me please. Sometimes usb function randomly pop up and disappear.

Try to clean dust from type c port on your V20

When mine messes up like that I end up taking the battery out for a few minutes. Ends up working.
Sent from my LG-LS997 using XDA-Developers Legacy app

Creative_X said:
Try to clean dust from type c port on your V20
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Already do it bro. Still not working.
riironman said:
When mine messes up like that I end up taking the battery out for a few minutes. Ends up working.
Sent from my LG-LS997 using XDA-Developers Legacy app
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Not working for me.

itsraining2008 said:
Already do it bro. Still not working.
Not working for me.
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I experienced same on my LG G5 and two V20s 990DS. All 3 are having same issue. What I think is it happened due to latest update (Mar / April patch) which has slowed down fast charging, may be deliberately by LG to avoid heatup / bootloop.
I will try to downgrade to previous version and see if it works.

Charging always seems slow to me and I just got this phone a month ago and it was manufactured in 2017( not that probably means anything)
Much slower compared to the zte blade v8 pro i was using prior.
Sent from LG V20

waxim1 said:
i experienced same on my lg g5 and two v20s 990ds. All 3 are having same issue. What i think is it happened due to latest update (mar / april patch) which has slowed down fast charging, may be deliberately by lg to avoid heatup / bootloop.
I will try to downgrade to previous version and see if it works.
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i have exact same issue, normally the same charger and the cable ( also the lg charger and cable came with box ) used to be working, and not anymore, i agree that it stopped woring since the latest update..this is so annoying. Lg has to work out for this big trouble situations.

I just experienced the same thing! In my case, a stock USB cable was the issue!
I thought it was a charging block.... wrong! When i was working on two of them i discovered the issue pretty quickly.
Last thing i was expecting. Totally thought the charger was the problem!

itsraining2008 said:
My V20 H990DS fast charging not working anymore. My adaptor are working normally on my friend V20 phone. Swapping battery also not working. Help me please. Sometimes usb function randomly pop up and disappear.
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Maybe it's your cord, just had this issue. Took 5+ hours to get to 80% on my failing cord, then just got a new one today and it's charging normally. About 1000 mA with screen on and almost 3000 mA screen off, I am on lineage 15.1 so I would recommend trying it out or using a different update. Also definitely check your cord. Best of luck

I'm having similar issues as OP. I've tried the stock cable and a third party with no luck, as well as 2 different batteries. 4+ hours of charging to only get to 80%. It only started after installing updates a couple of days ago.

Same here. Using QC 3 capable charger with strong cable. I have two LG v30, one is charging in 1.5 hrs to 100% the other double. I suspect the new battery I installed, but not sure. as it worked fine before. The charging monitor app claims it is charging with 2.5A most of the time, but that can't be.. Same SW version, FW.

Battery doesn't charge until 100%

Hi!
I recently bougth a 1+5, I decided to charge it, but after one hour I see that the battery hasn't charged fully(only until 84%), I waited for minutes and I realized that the phone didn't recognize the charging mode.
I have charged many times but it only charge until 82-85% and I have to complete the 100% via USB.
Does anybody has the same problem and if it has, how could you solved it?
Thanks!

Chu0811 said:
Hi!
I recently bougth a 1+5, I decided to charge it, but after one hour I see that the battery hasn't charged fully(only until 84%), I waited for minutes and I realized that the phone didn't recognize the charging mode.
I have charged many times but it only charge until 82-85% and I have to complete the 100% via USB.
Does anybody has the same problem and if it has, how could you solved it?
Thanks!
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Never heard of this..I think you better contact the assistance :good:

Chu0811 said:
Hi!
I recently bougth a 1+5, I decided to charge it, but after one hour I see that the battery hasn't charged fully(only until 84%), I waited for minutes and I realized that the phone didn't recognize the charging mode.
I have charged many times but it only charge until 82-85% and I have to complete the 100% via USB.
Does anybody has the same problem and if it has, how could you solved it?
Thanks!
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Yikes. Sounds like a bad charging brick or a bad OP5.
Have you tried using different chargers and cables?
Next option would to be to try another factory reset, re install Oxygen, or try a custom ROM of your choice. (I recommend Pure Fusion).
If you really like Oxygen, and you can't fix it, you should probably try to contact OP support about it.

Hitman478™ said:
Never heard of this..I think you better contact the assistance :good:
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Thanks, I sent an email to OnePlus support.

Same problem, OP5 bought from gearbest. it seems a defective charger (SHENZHEN HUNTKEY model).
I can't post any links but search on the official Oneplus Forum with "dash charging stop after 83-85%"
After opening a case, GearBest refunded me 30 USD.

Yes, lots of people got this problem and the cause is a bad charger. Try to charge the phone with regular charger and it probably go to 100%. If not it could be a phone problem. I got 2 dash chargers and one of them is doing that.

If you can complete the charge to 100% via USB, that tells me it's more likely a defective charging brick/cable rather than the device itself. OP support should provide a replacement for something like that.

I have exact same problem with dash charger and when i switch to any other charger it charges all the way to 100%. So i contact Honorbuy (where i bought the phone) and they will send me another dash charger.
Sent from my ONEPLUS A5000 using Tapatalk

X720 Reliability, how bad is it?

I been thinking about getting this but amazon is full of reviews from people saying it only lasted a month, battery bulged and broke the screen, one guy saying he's on his third replacement, another about how it died and burned his USB cables, etc
Is it that bad? did anyone here got some serious hardware problems with this phone?

This is my first Android phone i have had zero hardware problems, had it over a year now. It was out of commission for 3 months because of a boot loop, but that was my fault, not installing a new Rom correctly. Currently running TURBO's MIAU Destroyer V12 not a single hiccup in 6 months.

dean_morr said:
This is my first Android phone i have had zero hardware problems, had it over a year now. It was out of commission for 3 months because of a boot loop, but that was my fault, not installing a new Rom correctly. Currently running TURBO's MIAU Destroyer V12 not a single hiccup in 6 months.
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Did you try official lineage? how did it go?

If you think its bad why even thinking of buying it? million of phones out there
I have X720 over 6 months it work well. I been flashing everything stock rom, Aicp, Omni, Turbo roms, Tora33 rom and more. Still use it everyday. If you know what you doing with your own it should be fine.
The thing is the Lineage Nougat family rom (non stock) maybe only few of them that work well for example I found AICP Nougat pretty good, I heard good things about Lineage but haven't really try it. You need 1-2 good rom and stick with it should be best.
---------- Post added at 06:18 AM ---------- Previous post was at 06:17 AM ----------
correction: If you know what you doing with your phone it should be fine.

I've had two.
The fingerprint reader stopped working on the first after one week.
The second has been working fine so far for the last four months.

I have had 727 with no problems at all and I have tried every rom and best results have been 21s stock remove bunch of junk.
Runs perfect.
Sent from my LEX727 using xda premium

Moon75 said:
If you think its bad why even thinking of buying it? million of phones out there
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Not a lot of good phones and I was hearing from some reviews this phone had problems so I wanted to know if its true
BTW anyone knows if its going to get oreo/official lineage15?

JustinTrouble said:
I've had two.
The fingerprint reader stopped working on the first after one week.
The second has been working fine so far for the last four months.
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FP I never have single problem on X720. Try flash latest stock rom it might help.

Moon75 said:
FP I never have single problem on X720. Try flash latest stock rom it might help.
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Thanks for the suggestion, but I already tried the latest stock rom.
The fingerprint reader was working and then suddenly stopped working (LineageOS is installed on the phone), so I assume it's the fingerprint reader that has failed.

If you had asked me a few days ago, I would have said that it's the best phone I have ever owned. The battery last for me 3 days, with 7h SOT on average. I had zero issues ever since I bought it begining of 2017 on sold.
But yesterday, with absolutely no reason at all, when I plugged the cable for charging (original LEECO cable and charger), the USB-C port just burned. It was very fast, as soon as I plugged it, I smelled burn odour. I unplugged, the USB port was hot with burn marks. I tried another cable, burned like the first one.
I have now a phone with less than 15% of battery I cannot recharge anymore. It will go in the trash as soon as I used the remaining battery to retrieve all my data by wifi because there is no aftersale for LEECO anymore. It's a real shame, the phone was really great to use.
I looked over the internet, several people seem to have similar issues lately with this phone. Looks like a hardware problem that just started to appear lately on several devices. Maybe a wrong batch of phones, but it's 300€ for a few month of use only.

ZeblodS said:
But yesterday, with absolutely no reason at all, when I plugged the cable for charging (original LEECO cable and charger), the USB-C port just burned. It was very fast, as soon as I plugged it, I smelled burn odour. I unplugged, the USB port was hot with burn marks. I tried another cable, burned like the first one.
I looked over the internet, several people seem to have similar issues lately with this phone. Looks like a hardware problem that just started to appear lately on several devices. Maybe a wrong batch of phones, but it's 300€ for a few month of use only.
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Yeah, I can confirm that there are problems with a batch LEX720. My device died while trying to recharge. I plugged in the orginal cable for charging, the device went off and could not be started anymore. Now I am annoyed about the Banggood support. It is really a great device, but not if it only lasts 2 months!

It's sad to hear about your devices dying while charging.
I didn't trust the original cable or the charger. First thing I did was buy a trusted USB A charger, and 56k Ohm USB A to C cable.
It really is an amazing phone (when used with a custom rom) when it works.

It's sad to hear about your devices dying while charging.
I didn't trust the original cable or the charger. First thing I did was buy a trusted USB A charger, and 56k Ohm USB A to C cable.
It really is an amazing phone (when used with a custom rom) when it works.

Don't use the stock cable, I doubt it's Benson approved or even safe for non-China use. Use a USB-C cable approved by Benson Leung, a Google engineer. Like the stock Google Pixel cable.
USB-C to USB-A has a lot of issues. Many cables aren't made to spec, and can cause fires if you're not careful. Stop using the LeEco stock cable and buy a better one from a reputable brand!

I have 3 LeEco phones, Le Max2 x829, LE Pro3 x720 and Le Pro3 Elite x722, All of them I always use charger and cable that come with the phone. I never have any problem. I sold the Le Max2 recently which was work perfect.

I'm a little scared to use the original charger and cable after reading the horror stories I'll probably start off with my old Nexus 6p charger and cable until I can find a good third party charger and cable!

T1Cybernetic said:
I'm a little scared to use the original charger and cable after reading the horror stories I'll probably start off with my old Nexus 6p charger and cable until I can find a good third party charger and cable!
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Before I have Lg V20 use its charger to charge LeEco phones too which work fine without problem. Lg quick charger come with a thick strong cable.
---------- Post added at 03:04 AM ---------- Previous post was at 03:02 AM ----------
LeEco quick charger come with skinny cable compare to Lg cable.

Got 2 leecos in the house for over a year. The original lead for my pro3 went bad not long ago, where it would keep stopping charging, the charger and the charger and lead for the max 2 are fine though.
Seems it maybe worth buying a lead at least, if your worried.

i replaced the original usb c cable with an ebay one, then it has been working fine for just over a year. great phone. never give any problems.

The stock charger can burn the USB port, which might be a fire hazard. I wouldn't use it personally even if it hasn't happened to you yet. I use my Kindle Fire's wallplug, and Suaoki type C cable. It's cheap and Benson approved.
MGREX said:
I been thinking about getting this but amazon is full of reviews from people saying it only lasted a month, battery bulged and broke the screen, one guy saying he's on his third replacement, another about how it died and burned his USB cables, etc
Is it that bad? did anyone here got some serious hardware problems with this phone?
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I've had mine since November of 2016, so a little over a year. None of these issues have popped up. Now, a broken screen can occur to any phone if you drop it. I haven't read the reviews, so not sure about the context.
Other than that my experience has been good, especially as someone coming from the LG G4 (boot looped). Battery life is back to the LG G2 days, so I get well over 6 SOT, and can easily hit 8-9. On wifi battery life is crazy as well.

Question Anyone facing battery charging and drain issues?

Hi, I got a Nothing Phone (1) around 20 days back. Ever since the Phone has received only one system update that too was just a couple of days ago. I thought the battery drainage was something that happened from the beginning. A couple of days back, the phone wasn't charging. I was using a third-party adapter, One Plus Warp Charger for One Plus 7T my previous phone. Anyone facing battery issues with third-party charging. I am getting myself the Nothing Adapter for sure. I just hop I am not too late. I love the experience but battery life and charging issues are something I don't want to deal with again!!

I'm have been using third party 35w charger since I got my Nothing. Working perfectly fine, charging fast, battery working fine as usual. Nothing Adapter kinda pricy to me so....

Nephilim1985 said:
I'm have been using third party 35w charger since I got my Nothing. Working perfectly fine, charging fast, battery working fine as usual. Nothing Adapter kinda pricy to me so....
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i am using one plus 7T 30W charger. i doesn't do rapid charging. That might the reason why..also the adapter is expensive..true

thedhruv said:
Hi, I got a Nothing Phone (1) around 20 days back. Ever since the Phone has received only one system update that too was just a couple of days ago. I thought the battery drainage was something that happened from the beginning. A couple of days back, the phone wasn't charging. I was using a third-party adapter, One Plus Warp Charger for One Plus 7T my previous phone. Anyone facing battery issues with third-party charging. I am getting myself the Nothing Adapter for sure. I just hop I am not too late. I love the experience but battery life and charging issues are something I don't want to deal with again!!
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Better invest in a proper charging adapter because the one you're using rn have different technical specs comparing to the Nothing phone adapter

dexlemaffo said:
Better invest in a proper charging adapter because the one you're using rn have different technical specs comparing to the Nothing phone adapter
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Using an apple adapter now. Finally Rapid charging.