Trouble updating - Razer Phone 2 Guides, News, & Discussion

Not sure if this is the right place to post this.
This is the first time I've tried to system update my Razer Phone 2 since rooting it. I use Magisk. When I try to update, the download finishes, then a red error message at the top says "Installation Problem." I'm not sure the problem comes from the fact I rooted the phone. But I don't know where to begin to solve the problem.

Benjiax2 said:
Not sure if this is the right place to post this.
This is the first time I've tried to system update my Razer Phone 2 since rooting it. I use Magisk. When I try to update, the download finishes, then a red error message at the top says "Installation Problem." I'm not sure the problem comes from the fact I rooted the phone. But I don't know where to begin to solve the problem.
Click to expand...
Click to collapse
Yes it's due to being rooted.
Depending on which image you're currently running you can start over by reinstalling stock image let it update then root again.

JDBarlow said:
Yes it's due to being rooted.
Depending on which image you're currently running you can start over by reinstalling stock image let it update then root again.
Click to expand...
Click to collapse
Should I re-lock the bl as well? Apparently you can do that. I kind of regret rooting. You can do anything fun with the Razer Phone 2

Benjiax2 said:
Should I re-lock the bl as well? Apparently you can do that. I kind of regret rooting. You can do anything fun with the Razer Phone 2
Click to expand...
Click to collapse
If you'd like to yes you certainly can.
I'm sure you're aware of this site since you've already unlocked. Basically same thing just backwards ?
https://developer.razer.com/razer-phone-dev-tools/general-instructions/

Related

Warning - Newb question about updating to 98.18.78

I've been searching the net for the past few days and can't find anything specific to my issue. I'm hoping one of you guys can help me out, or at least point me in the right direction.
I'm currently on 98.15.66.xt907.en.us and I've gotten the OTA message, but any attempt to update fails. I had some bloatware frozen, so I unfroze it, pretty much back to stock, but the OTA update still fails. I have always been rooted, and I attempt to protect the root with Voodoo.
Yesterday, I took the further step of UNLOCKING my bootloader. So, now I'm unlocked, rooted, and I'm running TWRP 2.5 for recovery.
Here's what happens now, if i attempt to install the OTA. The file downloads, it reboots my phone, which immediately launches into TWRP. I don't really know what I'm supposed to do at this point, so I just click "Reboot system".
It gets stuck in a boot loop...it loads all the way up, but goes back to "Shutting down" (assuming to perform the OTA upgrade again) within a minute or so.
At this point, I have to do a Restore in TWRP to make my phone stop looping.
What I would like to do is get the upgrade to 98.18.78 and be on my merry way. I can't seem to find the OTA file for download, so I can attempt to install it in TWRP. Not even sure if that's possible.
Any help would be hugely appreciated.
lostpilot28 said:
I've been searching the net for the past few days and can't find anything specific to my issue. I'm hoping one of you guys can help me out, or at least point me in the right direction.
I'm currently on 98.15.66.xt907.en.us and I've gotten the OTA message, but any attempt to update fails. I had some bloatware frozen, so I unfroze it, pretty much back to stock, but the OTA update still fails. I have always been rooted, and I attempt to protect the root with Voodoo.
Yesterday, I took the further step of UNLOCKING my bootloader. So, now I'm unlocked, rooted, and I'm running TWRP 2.5 for recovery.
Here's what happens now, if i attempt to install the OTA. The file downloads, it reboots my phone, which immediately launches into TWRP. I don't really know what I'm supposed to do at this point, so I just click "Reboot system".
It gets stuck in a boot loop...it loads all the way up, but goes back to "Shutting down" (assuming to perform the OTA upgrade again) within a minute or so.
At this point, I have to do a Restore in TWRP to make my phone stop looping.
What I would like to do is get the upgrade to 98.18.78 and be on my merry way. I can't seem to find the OTA file for download, so I can attempt to install it in TWRP. Not even sure if that's possible.
Any help would be hugely appreciated.
Click to expand...
Click to collapse
http://forum.xda-developers.com/showpost.php?p=44213644&postcount=5
Just do my restore in the Dev section.
I did not notice your handle Hi again.
lostpilot28 said:
I've been searching the net for the past few days and can't find anything specific to my issue. I'm hoping one of you guys can help me out, or at least point me in the right direction.
I'm currently on 98.15.66.xt907.en.us and I've gotten the OTA message, but any attempt to update fails. I had some bloatware frozen, so I unfroze it, pretty much back to stock, but the OTA update still fails. I have always been rooted, and I attempt to protect the root with Voodoo.
Yesterday, I took the further step of UNLOCKING my bootloader. So, now I'm unlocked, rooted, and I'm running TWRP 2.5 for recovery.
Here's what happens now, if i attempt to install the OTA. The file downloads, it reboots my phone, which immediately launches into TWRP. I don't really know what I'm supposed to do at this point, so I just click "Reboot system".
It gets stuck in a boot loop...it loads all the way up, but goes back to "Shutting down" (assuming to perform the OTA upgrade again) within a minute or so.
At this point, I have to do a Restore in TWRP to make my phone stop looping.
What I would like to do is get the upgrade to 98.18.78 and be on my merry way. I can't seem to find the OTA file for download, so I can attempt to install it in TWRP. Not even sure if that's possible.
Any help would be hugely appreciated.
Click to expand...
Click to collapse
I would NOT accept the OTA - the main purpose is to install a security patch to prevent you from unlocking the bootloader.
jco23 said:
I would NOT accept the OTA - the main purpose is to install a security patch to prevent you from unlocking the bootloader.
Click to expand...
Click to collapse
I was under the impression that once the Bootloader was unlocked it could never be "re-locked". Are you saying that's not the case? My BL is currently unlocked. But, I would like the bug fixes that come with the OTA update.
aviwdoowks said:
http://forum.xda-developers.com/showpost.php?p=44213644&postcount=5
Just do my restore in the Dev section.
I did not notice your handle Hi again.
Click to expand...
Click to collapse
OK, thanks...just wasn't sure about the other one since you said it fixes the 4G and WiFi. I didn't think they were broken with the OTA, so I thought yours was a custom ROM or something.
lostpilot28 said:
OK, thanks...just wasn't sure about the other one since you said it fixes the 4G and WiFi. I didn't think they were broken with the OTA, so I thought yours was a custom ROM or something.
Click to expand...
Click to collapse
Once you blow the UL fuse no way back.
lostpilot28 said:
I was under the impression that once the Bootloader was unlocked it could never be "re-locked". Are you saying that's not the case? My BL is currently unlocked. But, I would like the bug fixes that come with the OTA update.
Click to expand...
Click to collapse
correct. however, in accepting the OTA, the phone tries to enter it's own recovery, and since you have replaced it, you are getting the error picture.
I think I read somewhere that some got a hold of the updated radio, so you can flash that if you like. but otherwise, no "real" bug fixes.
aviwdoowks said:
Once you blow the UL fuse no way back.
Click to expand...
Click to collapse
Actually, not exactly the case. Since we haven't had something like this (retail phone getting unlocked by exploit) involving moto phones, we don't know that it can't be relocked. For all we know, moto could OTA an update to the bootloader that makes it ignore the fuse entirely. We just don't know. Hence the warning about taking OTAs
Sent from my XT907 using Tapatalk 4

[Q] Error during lollipop upgrade

Hi all,
I received the OTA upgrade notice recently and I let it upgrade the device. The installation process can be initiated after reboot, but after a while I get the "Error" screen with the android logo lying down with a triangle exclamation mark at its stomach. It then gets stuck there for a couple of minutes, and then reboot to the original operating system.
Since there isn't any information on the error screen, I can't tell what causes the error. Has anyone encountered this and what should I do (or just wait)?
Thanks!
davidpage said:
Hi all,
I received the OTA upgrade notice recently and I let it upgrade the device. The installation process can be initiated after reboot, but after a while I get the "Error" screen with the android logo lying down with a triangle exclamation mark at its stomach. It then gets stuck there for a couple of minutes, and then reboot to the original operating system.
Since there isn't any information on the error screen, I can't tell what causes the error. Has anyone encountered this and what should I do (or just wait)?
Thanks!
Click to expand...
Click to collapse
If you are on a custom rom/kernel/recovery i.e. not 100% stock, OTA will fail. Even if you are completely stock and rooted, OTA may fail.
venu123 said:
If you are on a custom rom/kernel/recovery i.e. not 100% stock, OTA will fail. Even if you are completely stock and rooted, OTA may fail.
Click to expand...
Click to collapse
It's completely stock. I once used Kingo Root to root my phone, but had soon reversed the operation. Not sure if that is a possible cause, but apart from that I didn't make any material change to the core system.
davidpage said:
It's completely stock. I once used Kingo Root to root my phone, but had soon reversed the operation. Not sure if that is a possible cause, but apart from that I didn't make any material change to the core system.
Click to expand...
Click to collapse
Try to install via adb sideload. A brief guide here:
http://www.reddit.com/r/Android/comments/2mgh8o
Another one here
http://forum.xda-developers.com/nexus-4/general/official-lollipop-5-0-ota-nexus-4-t2942228
venu123 said:
Try to install via adb sideload. A brief guide here:
http://www.reddit.com/r/Android/comments/2mgh8o
Another one here
http://forum.xda-developers.com/nexus-4/general/official-lollipop-5-0-ota-nexus-4-t2942228
Click to expand...
Click to collapse
Thanks for the links. I tried what they suggested but during the update it says the following:
Installing update...
Verifying current system...
"/system/xbin/dexdump" has unexpected contents.
E:Error in /tmp/update.zip
(Status 7)
Installation aborted.
Click to expand...
Click to collapse
What should I do now? Seems more complicated than I'd like it to be
Nope, OTA is a no go on your phone. Flash the factory image.
updating to Lollipop
venu123 said:
Nope, OTA is a no go on your phone. Flash the factory image.
Click to expand...
Click to collapse
i was just offered the OTA update for my Nexus 4 in the UK. i accepted the update and as far as i can tell, it downloaded it, then went to install it. however, that didn't seem to happen. after going through the motions and wanting to reboot, which i obviously allowed, the phone still displays as being v4.4.4 when i check for updates though, it tells me the phone is up to date.
i dont know what to do now, so would be glad of any assistance offered, please
just offered and accepted the download again. same result. it appears to be 2 things preventing the update from happening. the first one is about accepting an untrusted/ zip package (or something like that) and the 2nd is about fixing root. i have tried doing 'yes' to both of them and 'no' to both as well. same result, the download downloads but wont install.
could i upgrade using the Android Toolkit? i have paid for it, so have the pro features, but the update wasn't offered through it earlier
Prettygrim said:
i was just offered the OTA update for my Nexus 4 in the UK. i accepted the update and as far as i can tell, it downloaded it, then went to install it. however, that didn't seem to happen. after going through the motions and wanting to reboot, which i obviously allowed, the phone still displays as being v4.4.4 when i check for updates though, it tells me the phone is up to date.
i dont know what to do now, so would be glad of any assistance offered, please
just offered and accepted the download again. same result. it appears to be 2 things preventing the update from happening. the first one is about accepting an untrusted/ zip package (or something like that) and the 2nd is about fixing root. i have tried doing 'yes' to both of them and 'no' to both as well. same result, the download downloads but wont install.
could i upgrade using the Android Toolkit? i have paid for it, so have the pro features, but the update wasn't offered through it earlier
Click to expand...
Click to collapse
Do you have a custom recovery? CWM gives that untrusted package message if you have signature verification turned on. If yes, you need to revert to stock and also unroot. Supersu does have the option of unrooting so you could try that. You could check out the toolkit, at least it can be used for backing up your data to the PC.
tnx for the info, venu123. progress made so far. i downloaded the Lollipop image and put it into the folder within Android Toolkit. i then let it do it's thing. the phone is now updated but i am struggling to get root again and also need some instructions on how to get it to sync again as a lot of the apps i had on the phone are not there now. anyone able to help with this please?
gonna have another try to get root on the phone. if successful, willpost back
---------- Post added at 08:12 PM ---------- Previous post was at 07:47 PM ----------
ok then. Android Toolkit didn't work. i can only assume that it's something to do with the Lollipop image not being in the program. however, i did get root by using the latest wugfresh app. many tnx to you for your efforts, wugfresh.
the one thing left for me to do now is somehow get the apps i had before the Lollipop update on the phone again. any help would be great, as i cant even see an option to sync the phone.
venu123 said:
Nope, OTA is a no go on your phone. Flash the factory image.
Click to expand...
Click to collapse
Is there a way to flash without wiping my data? Clearing my data is the last thing I'd want to do and, if this is unavoidable, I might just stay put.
I have a thought: since the message is telling me that dexdump has unexpected contents (that file actually doesn't seem to be there, as I've just checked), is it possible to just replace this file to bypass the problem? Thing is I cannot find this file anywhere for download.
Nevermind.. I copied that file from the factory image and the installation went smoothly!

New AT&T OTA

I just received notification on my phone that there is a new software update. I didn't, nor can i install it because I've removed all of the bloat ware and rooted the phone, and installed TWRP. I'm already on 21q so this must be something newer that AT&T is pushing out. Anyone else get the OTA?
Ahh, it is more security updates. It brings the software version to 21r. It came out on September 10th. They probably patched the ability to root it. Lol
ATT 850
I think you're right, I went back to stock "D" and then took all updates. I didnt like what I saw so went back to stock "D" and now I cant root with any method. My Recent apps is now in a thumbnail format instead of tabs.... not sure there is anything I can do to root.
The Root.bat seems to work but then just hangs at the LG screen and never boots.
louvass said:
I think you're right, I went back to stock "D" and then took all updates. I didnt like what I saw so went back to stock "D" and now I cant root with any method. My Recent apps is now in a thumbnail format instead of tabs.... not sure there is anything I can do to root.
The Root.bat seems to work but then just hangs at the LG screen and never boots.
Click to expand...
Click to collapse
Were you able to get your phone to boot at all? Now I know not to flash it!
Egrier said:
Were you able to get your phone to boot at all? Now I know not to flash it!
Click to expand...
Click to collapse
No it never booted I had to reflash back to stock "D" I am trying it again this time I am taking the "F" update then trying the root
louvass said:
No it never booted I had to reflash back to stock "D" I am trying it again this time I am taking the "F" update then trying the root
Click to expand...
Click to collapse
I was able to root 21q. I'm not going beyond that if you had issues after updating it.
Egrier said:
I was able to root 21q. I'm not going beyond that if you had issues after updating it.
Click to expand...
Click to collapse
I'll keep you posted I'm still playing
UPDATE: after a few tries I was able to stump root "D" once again. I'll install TWRP and a ROM and leave it at that
I think the stupid update tried to install itself without any interaction from me. I had my phone laying next to me on the desk and heard the AT&T jingle playing. I turned to look at it and was rebooting. After it rebooted, a box was up on the screen saying that there was suspicion of my phone being rooted and that it wouldn't install. Fine by me.
Pretty sure this is the patch for the stagefright vulnerability.

How do I update to the march patch with twrp installed?

When I got my phone last month, I unlocked the bootloader and installed TWRP. I just got the march OTA and it will not update. It just boots into TWRP and doesnt update. How do I update to the newest patch?
UntamedTyrant said:
When I got my phone last month, I unlocked the bootloader and installed TWRP. I just got the march OTA and it will not update. It just boots into TWRP and doesnt update. How do I update to the newest patch?
Click to expand...
Click to collapse
I'd assume that you have to manually flash it with the zip. I'm not sure how it is with a 6p, but with my Oneplus devices that's how it worked.
UntamedTyrant said:
When I got my phone last month, I unlocked the bootloader and installed TWRP. I just got the march OTA and it will not update. It just boots into TWRP and doesnt update. How do I update to the newest patch?
Click to expand...
Click to collapse
You can't flash an OTA with TWRP, and you can't take an OTA if you have root/modifications. If you've never rooted or modified in any way you should be able to just flash the stock recovery back and then initiate the OTA process. If you do have root you need to flash the factory images to update. See my guide for details:
http://forum.xda-developers.com/nexus-6p/general/guides-how-to-guides-beginners-t3206928
Sr Vincenzo said:
I'd assume that you have to manually flash it with the zip. I'm not sure how it is with a 6p, but with my Oneplus devices that's how it worked.
Click to expand...
Click to collapse
This is why it's best to stick to giving advice for devices that you own and are familiar with.
Heisenberg said:
This is why it's best to stick to giving advice for devices that you own and are familiar with.
Click to expand...
Click to collapse
I understand that. However it was just an assumption, i never said it would actually work. I'm still trying to learn this device myself as it is my first and only Nexus.
Sr Vincenzo said:
I understand that. However it was just an assumption, i never said it would actually work. I'm still trying to learn this device myself as it is my first and only Nexus.
Click to expand...
Click to collapse
Ok, but you need to realise that people could still try whatever you're assuming and posting here. If what you're posting is incorrect, it could cause major problems for them. What I'm saying is this: do your learning for this device first, and then advise people one you know the information you're giving is solid.
Heisenberg said:
Ok, but you need to realise that people could still try whatever you're assuming and posting here. If what you're posting is incorrect, it could cause major problems for them. What I'm saying is this: do your learning for this device first, and then advise people one you know the information you're giving is solid.
Click to expand...
Click to collapse
Alright man...
Some people should never unlock their bootloader or root their phone.
UntamedTyrant said:
When I got my phone last month, I unlocked the bootloader and installed TWRP. I just got the march OTA and it will not update. It just boots into TWRP and doesnt update. How do I update to the newest patch?
Click to expand...
Click to collapse
I used Heisenberg's method yesterday and it worked well. If you copy the commands into notepad, edit them so the file paths and build numbers are correct you can just copy/paste into the command prompt. All settings will be saved with the exception of a couple of widgets I had to redo.
I will say with the latest update the device seems faster so I feel like it is worth it.

OTA Update 24.81.3.en.ca

My wife has started being prompted to this system update the last week for 24.81.3.en.ca. I'm wondering if she can hit install no problem or if i'll need to unroot (or do more?) before i can install.
I've looked and actually can't find much info on this specific update so not sure why that is but if someone could confirm that would be helpful as i dont want to brick her phone as she already doesn't like me 'fiddling with it' so i'll be a dead man but the constant prompts are also starting to annoy her.
Thanks!
I did this update today. Thought it was nougat. Biggest problem for me, was I seem to have lost 60gb of downloaded music on my 128gb sd card. Google play music started downloading EVERYTHING again. Also, all the programs that were on my SD card, disappeared from my home screens. The apps were still there in the app drawer, just had to put the shortcuts back. Not really sure what the update addressed.
SonnyTheMoney said:
I did this update today. Thought it was nougat. Biggest problem for me, was I seem to have lost 60gb of downloaded music on my 128gb sd card. Google play music started downloading EVERYTHING again. Also, all the programs that were on my SD card, disappeared from my home screens. The apps were still there in the app drawer, just had to put the shortcuts back. Not really sure what the update addressed.
Click to expand...
Click to collapse
October security patch
Sent from my XT1562 using XDA-Developers mobile app
I installed it but, StageFright Detector still tells me that my phone is vulnerable even with this security update. Google needs to make more efforts. Or maybe, Motorola should've given us the December 2016 update instead of a two month old update.
I saw a timeline earlier regarding a Nougat update in Dec for X Play? Any word?
ok so do i just unroot and install or something else? Or is there anyway to hide the update prompts?
farquea said:
ok so do i just unroot and install or something else? Or is there anyway to hide the update prompts?
Click to expand...
Click to collapse
You habe to be totally stock while updating from OTA.
SonnyTheMoney said:
I did this update today. Thought it was nougat. Biggest problem for me, was I seem to have lost 60gb of downloaded music on my 128gb sd card. Google play music started downloading EVERYTHING again. Also, all the programs that were on my SD card, disappeared from my home screens. The apps were still there in the app drawer, just had to put the shortcuts back. Not really sure what the update addressed.
Click to expand...
Click to collapse
Please share ota file on share drive like, googledrive/dropbox/etc.
Yeah if someone can share it, that'd be great. I can't go back to my stock ROM anymore cause I did the update, then tried CM14.1 and now, trying to go back I get (bootloader) preflash validation failed...
bablu048 said:
You habe to be totally stock while updating from OTA.
Click to expand...
Click to collapse
So I'm using the stock Rom but the bootloader is unlocked and rooted so I have to unroot only and install the update then re-root?
farquea said:
So I'm using the stock Rom but the bootloader is unlocked and rooted so I have to unroot only and install the update then re-root?
Click to expand...
Click to collapse
In your bootloader the status should say "unmodified/original(something like that)" you need stock recovery.
Easiest way is to download the new firmware and flash it.
skynetin said:
Please share ota file on share drive like, googledrive/dropbox/etc.
Click to expand...
Click to collapse
https://drive.google.com/open?id=0Bx3VTuhTDlHYY1pDRWc4d1Q2X0E
Do NOT do this update. Nothing but problems since. Now will not recognize my sd card at all. Will not format it, gives tons of errors. Called Motorola support, they are aware of problems. Terrible idea.
Maybe that's why I'm completely unable to relock the bootloader with the official ROM?
SonnyTheMoney said:
Do NOT do this update. Nothing but problems since. Now will not recognize my sd card at all. Will not format it, gives tons of errors. Called Motorola support, they are aware of problems. Terrible idea.
Click to expand...
Click to collapse
Thanks, I was just doing a TWRP backup on my device to start the process of installing this update. I'll subscribe and wait for others opinion before installing.
Prosis said:
Maybe that's why I'm completely unable to relock the bootloader with the official ROM?
Click to expand...
Click to collapse
I've never been able to relock a Moto device. I thought that was a Nexus only feature, but I could be wrong.
AaronCompNetSys said:
Thanks, I was just doing a TWRP backup on my device to start the process of installing this update. I'll subscribe and wait for others opinion before installing.
I've never been able to relock a Moto device. I thought that was a Nexus only feature, but I could be wrong.
Click to expand...
Click to collapse
You can relock them but it will always remain as having been unlocked (status code 2). I've done it several times after tinkering with CM but after yesterday's update I can't do it anymore. I get a preflash verification error.
AaronCompNetSys said:
Thanks, I was just doing a TWRP backup on my device to start the process of installing this update. I'll subscribe and wait for others opinion before installing.
Click to expand...
Click to collapse
To save you looking around, here's a reminder how to stop updates: https://forums.lenovo.com/t5/MOTO-G...llipop-update-notification/m-p/3204499#M19669
If you really want to get rid of the Lollipop update notification go to "Setting" then scroll down to "Apps" and select it. It will take you to another screen. Since it's asking you to update you have downloaded the update that enables you to upgrade. Under the "Download" tab scroll down until you find "Motorola Update Services" and select it. You'll have three options at the top, "Force stop, Uninstall Updates and Disable." Select "Disable." It will then prompt you "Delete data and disable app?" Select "OK." It will then ask "Do you want to replace this app with the factory version?" Select "OK." You will no longer be asked to upgrade. If you ever want to upgrade just enable it under the the app again under the "Disabled" tab in the App menu, just swipe to the far right and enable. Don't forget to download the update from the playstore to enable the upgrade to Lollipop in the future.
Click to expand...
Click to collapse
I simply use Link2SD to freeze apps like this.
SonnyTheMoney said:
Do NOT do this update. Nothing but problems since. Now will not recognize my sd card at all. Will not format it, gives tons of errors. Called Motorola support, they are aware of problems. Terrible idea.
Click to expand...
Click to collapse
That's unfortunate for you. Personally, I don't have any problem after the update. The only trouble I had at first was that it was refusing to install because I had root. I tried to unroot and then reinstall default recovery but I still had the same error. I had to flash factory image on the phone before installing it.
Alright the firmware with the update was added to https://github.com/motoxplay/stock !
Update 24.81.3.en.ca "error!" during install process
Nico3d3 said:
That's unfortunate for you. Personally, I don't have any problem after the update. The only trouble I had at first was that it was refusing to install because I had root. I tried to unroot and then reinstall default recovery but I still had the same error. I had to flash factory image on the phone before installing it.
Click to expand...
Click to collapse
Hi Guys,
Newbie to this forum...here's hoping you can help resolve my issue. The latest update (24.81.3.en.ca ) does not want to install on my x play get an" error!" message mid-way through the install. Performed a factory reset ( a few times) as per Motorola customer support. Still get the same error message mid-installation…Any suggestions? My phone is stock ( not rooted ...yet). I noticed other users having issues with this update. Was wondering if I don't install this update will I still be able to install Nougat (when it becomes available)? Other than this issue the phone works great no problems.
Cheers!

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