Data connection loss (on Tele2) hangs on H+ - OnePlus 6T Questions & Answers

Hi all.
I’m experiencing a problem with my dataconnection which renders my data connection almost unusable.
Hope someone can point me in the right direction!
The situation, I am using a Oneplus 6T with 2 sim-cards. One for calls one for data. The sim I use for data loses the connection multiple times while commuting to work (train).
It happens on the same locations so I assume it has to do with switching between towers. The connections completly drops to no signal (the other card still has a signal).
After the connection drop one of the following happens:
- Reconnect to 4G after a few secons to minute(s)
- Reconnects to H+ and stays connected to H+ until I switch aiplane mode on and off). Even when getting of the train and waiting on the same spot it hangs on H+ until I use airplane mode.
What did I already try.
- New SIM card from provider (Tele2)
- Complete profile reset by provider and check of APN settings
- Tried both SIM slots
- Tried the SIM card in another telephone (connection does not completely drop)
- Use another provider (T-Mobile) with this phone. The data connections seems to work fine on T-Mobile.
So it looks like a combination between Tele2 and the Oneplus.
(By the way Tele2 falls back to h+ and 3g from T-mobile if they can't provide 4G)
Thanks for reading and all tips and tricks.

Related

Tele2/Comviq

Im having problem with my network connection.
Everytime it has to change from the sweden 3G network to my Tele2 GSM network it looses connection. This roaming issue is very annoying.
Most of the times it will register to network again but it takes several minutes.
Sometimes I have to softreset.
Another problem: I seem to have full 3G-signal but when I start PIE and a connection is started the signal goes down... Why on earth is that?
Anyone else noticed this?
recall when 3 first started with 3g here
they had the same problem the problem was
not with the phones but with the way that
the they handled the roaming from 3g to 2g
people had phone conversations ended by the
changing from 3g to 2g and such
think they fixed it now but it was not a phone issue
I need help with tele2comviq 3G
I have an htc diamond, I successfully conect to 3G for free but it can't surf internet but only works with skype. Any suggestion or help?

Conecting to 3G

hello,
after searching on "3G" in the forum, i seems that the problems are just the opposite to my question, they all want 3G to be turned off.
Now I want to connect to 3G (with the "G" icon on the staus bar).
My problem is that it always connect on "edge", with the "E" icon in status bar and when I want to make a video call, it always says that there is no connection to 3G so I can't make videocall.
Anyone knwos how to activate 3G?
I looked into the connections, but I don't want to mess in it without knowing what I do.
BTW I'm in Europe (Belgium).
Thanks
You fell into the same trap I did when I first got a Windows Mobile phone.
G means GPRS and is the lowest, simplest connection speed.
G = GPRS. "Normal" internet speed (9.6-14.4kbps)
E - Edge. "Enhanced" internet speed (normally 48kbps, but can be higher)
3G = 3G internet speed (128-384kbps). Also allows video calls.
H = HSDPA. "Mobile broadband" speed. (1.8Mbps, 3.6Mbps or 7.2Mbps depending on operator).
You'll want to go to:
Start > Settings > Connections > Advanced Network
Make sure that HSDPA/HSUPA is enabled
From then on, it depends on the signal in your area. If you find that you're having a problem getting and maintaining a 3G or H signal, you might need to get an updated SIM from your operator. I got a new SIM from O2-UK and it solved my connection problems immediately.
I see that HSDPA/HSUPA is enabled.
Could it have something to do with the settings in connections (instead of advanced network settings)?
I will also check with my provider (sim card)
Thanks for the reply
i cannot connect to the internet not using wifi. i do however h an H symbol next to my signal. i dont get why i have the hsdpa but cannot connect. i've tried anything i can think of.
*i can't turn data connection on in my comm manager, it automatically disconnects and says wap.cingular not working or gprs not working somthing like that.
*in the connection settings i pick media net wich is automatically picks att but still won't
*in settings/personal/phone i left if auto defualts for bands
*settings/connections/advance network i even tried to put it to hsda ONLY won't work
the only new lead im getting is this Zenith post saying he got new sim card so now it's working. that's all im getting at now. but im even skeptical about that
If you are not getting the 3G or H icon then you either have no coverage or an incompatible SIM.
If you can't connect to the internet you either have incorrect settings on your phone, or your network aren't allowing you on their APN.
Suggest in all cases phoning your network to get clarification.
artesea said:
If you are not getting the 3G or H icon then you either have no coverage or an incompatible SIM.
If you can't connect to the internet you either have incorrect settings on your phone, or your network aren't allowing you on their APN.
Suggest in all cases phoning your network to get clarification.
Click to expand...
Click to collapse
you wouldn't believe how i found out i had no internet. they say'd it was in the system but it was disabled in thier system. i put in my brothers sims and his work just fine. so i told them to look at whatever his plan is and they switch to what he had. anyways long story short i found out not my settings bc you just auto configure it connectin wizards, and wasn't sims card, it was stupid att. i was getting the H icon but not an H on my signal. anyways its all done now. thanks again guys

[Q] Nexus 4 loses network connection when enabling data over mobile network

Hi there,
my new Nexus 4 loses its network connection every time I enable data over mobile network. It's like a loop - I have to enter the PIN, then it searches for the network - some times it finds one and connects and then it loses it again. I tested this with two different micro sims from Hutchinson 3G Austria.
I also looked at the logcat output:
01-04 06:51:04.315 E/QMI_FW (173): QMUXD: Service_id=24 not found over conn_id=0
01-04 06:50:54.775 W/Netd (159): No subsystem found in netlink event
01-04 06:50:54.775 D/NetlinkEvent(159): Unexpected netlink message. type=0x11
01-04 06:50:55.305 E/kickstart-efsks(8496): File '/dev/ttyUSB0' was not found
01-04 06:50:55.305 E/kickstart-efsks(8496): /dev/ttyUSB0 does not exist.
01-04 06:50:53.283 E/kickstart(8706): ERROR: function: connect_and_configure_device:332 Not Connected to the device: /dev/ttyUSB0, Linux System Error:No such file or directory
Should I return it, or do you think that this is a software issue?
You can also find a full logcat dump attached!
Thanks for your help,
Roman
I am having this issue also. I am on T-mobile network in US and 3G,4G data was working fine when I got the phone end of Nov and after a little over a week, there was data connectivity issues and it wouldn't have data connection at all but I can still make calls and text. I am testing now and when I turn on 2G only, there is reliable data connectivity and internet is back on but of course slow 2G speed and when I turn off 2G and go back to 3G,4G connection, data connection fails. I have tried everything from restarting phone, turning mobile data on/off, resetting APN to default and restarting phone but 3G/4G data is not working fine at all but if I switch on 2G, it works fine and I don't even need to restart phone. Now, when I test it with another service carrier micro sim from AT&T, it works flawlessly and fast on it's 4G speed without any disruption. Conclusion I have come up with is, there is definitely a 3G/4G data connectivity problem with T-mobile and my Nexus 4. Maybe T-mobile is updating 4G networks and there's connectivity issues with our devices and they don't even know it. Please let me know if anyone else is having this problem. Thanks
I have a similar issue. On screen wake up my device asks for SIM PIN code as if the device was either restarted or the sim card was unplugged/removed and reinserted again. This has happend five-seven times the last seven days.
I dont think the device has been restarting it self. I think that it loses signal and the device some how thinks that the sim pin is then required agian when it find the signal...
Verry strange.
Service provider; Halebop/TeliaSonera (SWEDEN)
Deivec: Nexus 4
ROM: CM 10.1
So you have signal issue and do you lose data? Today I did some more testing. I was at a another city about 70 miles from where I live and voila, I got 3G/4G data connection again, where as I wasn't getting at all where I live and I have switch to 2G data to even get data connection. So, there has to be 3G/4G network connectivity issues in certain places due to settings from carriers with our Nexus 4. I'm using T-mobile in the US. I called T-mobile and reported the issue and it will take about 3 days for their engineers to look into it. Are others having this issue?
Kaherdin said:
I have a similar issue. On screen wake up my device asks for SIM PIN code as if the device was either restarted or the sim card was unplugged/removed and reinserted again. This has happend five-seven times the last seven days.
I dont think the device has been restarting it self. I think that it loses signal and the device some how thinks that the sim pin is then required agian when it find the signal...
Verry strange.
Service provider; Halebop/TeliaSonera (SWEDEN)
Deivec: Nexus 4
ROM: CM 10.1
Click to expand...
Click to collapse
Sorry to resurrect an old thread -- OP, if you're reading, did you ever figure out what the issue was? I'm having this exact issue as of a day or two ago.
It used to be my Nexus 4 would ask me to "sign into T-Mobile" every so often. Now it asks me constantly and when I do, it goes to a T-Mobile web page saying, "according to our records, you do not have data service." I called T-Mobile and they said everything looks OK on their end.
All I can do is phone and texts. No Google services (I needed the GPS this morning -- that was fun).
Reset from 10.1CM to default factory image, same thing.

Fixed. National roaming not working. Norway

Edit: writing it down helped me understand that i actually never activated "2g or 3g or 4g" in elixir2>information>telephony>turn 4g on.
So this was how i got onecall to work properly, in case there's other Norwegians with the same problem.
___________
In areas where my provider doesn't have reception it uses another provider. My phone then shows that it's roaming and that it has data connection, but in reality it doesn't, i can't access the net. Roaming is activated, the apn of my provider is setup correctly. My provider uses 2g and 3g, the other provider uses 4g as well. When the issue appears it doesn't help to turn on and off airplane mode, doesn't help to turn off and on obile data or to reboot the phone. The problem appears no matter if I choose the other providers network manually or let the phone do it automatically. I tried every possible setting in elixir2 regarding "preferred connection speed - 2g only, 3g onlyn 2g or 3g or 4g and so on.
Anyone with a similar issue on this or a different phone and a possible solution?

OnePlus Two - HSPA+ and 3G Data Connection Problem

Hi Everyone,
I'm usually just a reader on XDA, but I have found a problem that appears not to have been solved and wondered if anyone had any insight.
Problem Summary
When in an area (or network) with only HSPA and UMTS (strong HSPA/UMTS signal, but with no LTE or 2G available), the phone will drop from H+ to 3G erratically, always dropping the data connection. Traditional phone calls are not affected.
Detailed Description
I have a OnePlus Two and have 2 SIM cards. My first SIM Card is with Bell Canada (Virgin), and the second SIM Card is with WIND Mobile Canada.
Neither Bell nor WIND operate a 2G network, so the lowest the service can fall to is UMTS/3G.
Initially, I didn't notice the problem because Bell also operates an LTE network, and there is no problem with dropping the data connections when on LTE.
When I switched to the WIND SIM card (which only operates HSPA and UMTS), I noticed a problem where the phone would initially connect to H+, begin downloading whatever is needed (say, streaming music), but then part way through the download, the connection would switch to 3G, and the data would effectively stop. Within a minute, the service would jump back to H+ and download some more, but this cycle would continue (H+ --> 3G --> H+ --> 3G... ), with no way of knowing 1) how long the H+ connection would last before dropping to 3G (usually less than 30 seconds), and 2) after dropping to 3G, how long before going back to H+. This problem makes the phone almost useless when there is no LTE.
The most obvious troubleshooting I did was move to locations of better signal but I quickly ruled that out, as nothing seems to remove this problem. Other things I tried was to: move locations in the city, reboot phone, hard reset phone, flash most updated version of Oxygen, unlock bootloader, root, try the HSPA Keepalive app, swap SIM1 to SIM2, and many other things.
I originally thought this was a network issue, but I put this WIND SIM in another phone and there was no problem in any way that resembled this problem.
I also ruled out this being a network-specific problem, as I have taken a trip with the Bell SIM to an area where Bell does not have any LTE coverage (only HSPA and UMTS) and the same problem occurs on Bell as with the WIND SIM.
I have found people who had this problem on the OnePlus One tend to recommend using 2G to stabilize the connection, but this is not possible on Bell or WIND. That solution also would not provide adequate data speeds.
Remember this problem only affects data connectivity, as 3G traditional phone calls have no problems.
Question
Does anyone know if there is a way to adjust the conditions when the OnePlus Two will choose to switch from H+ to 3G?
Does anyone have any easier suggestions?
Thank you all in advance, because this rendering this phone almost useless when there is no LTE coverage.
I believe your problem is that phone it's dualsim standby, that means only one modem that alternates signal for both sims, I think normal would be alternating from faster network to slower network on sim without data.
Having to change to g3 between sims theres something stoped in the modem and data connection is also stopped.
You have no problem with voice calls because other sim is automatically turned off and unreachable.
There's nothing you can do if you're forced to only 3g on both sims
By 3g I mean 3g or h+ which to my knowledge are the same
Hope I was helpful and not wrong or more confusing
Sent from my ONE A2005 using Tapatalk
fburgos said:
I believe your problem is that phone it's dualsim standby, that means only one modem that alternates signal for both sims, I think normal would be alternating from faster network to slower network on sim without data.
Having to change to g3 between sims theres something stoped in the modem and data connection is also stopped.
You have no problem with voice calls because other sim is automatically turned off and unreachable.
There's nothing you can do if you're forced to only 3g on both sims
By 3g I mean 3g or h+ which to my knowledge are the same
Hope I was helpful and not wrong or more confusing
Sent from my ONE A2005 using Tapatalk
Click to expand...
Click to collapse
Thanks, I will try disabling the second SIM to see if there is a bug with the dual-sim...
What it currently does with the second SIM is it either shows "R" for roaming or just emergency only, but perhaps there is a software issue so I'll see if disabling the second SIM makes a difference.
biomedeng said:
Thanks, I will try disabling the second SIM to see if there is a bug with the dual-sim...
What it currently does with the second SIM is it either shows "R" for roaming or just emergency only, but perhaps there is a software issue so I'll see if disabling the second SIM makes a difference.
Click to expand...
Click to collapse
Though strange, this workaround fixes the issue. Thank you to fburgos for the suggestion!
So just in case anyone ever finds this issue creeps up on them, the solution is to DISABLE the SIM you are not using. It's not the most convenient workaround to swap SIMs, but the other SIM will be in Emergency Mode, so it really makes no functional difference.
On the technical side, it does appear that there is actually a bug in Android for a very uncommon network configuration. It will only appear in this exact configuration:
SIM1: Network has HSPA/3G only, no LTE or 2G to move to
SIM2: Network also only has HSPA/3G with no LTE or 2G
The non-data SIM does NOT connect to a roaming network (connects with "Emergency Only") - if it connects to a roaming 2G network, this problem does not happen.
The data SIM connects to HSPA/3G
Both SIMs are active
I'm not sure if this will happen anywhere else in the world other than having a WIND Mobile Canada SIM and Bell or TELUS Canada SIM
If anyone has insight on how to report this to Google, or someone else who can confirm my theory, that would be great!
Try this:
1. You need to make sure you have the correct LTE APN selected in mobile networks and LTE as preferred type.
2. Go to dialer and type in this: *#*#4636#*#*
3. Phone Information
4. Set Preferred Network Type to: LTE/GSM (PRL) - you an play with which one you wanna use but the one I said works for sure. on other roms I have" TD-SCDMA, GSM/WCDMA and LTE"
5. Now click TURN OFF RADIO and wait WAIT few secs. will that button turns to Turn Radio ON
6. Now TURN ON RADIO and wait
7. when u see the triangle for the signal is back, at least black , go down and lick SMSC REFRESH then UPDATE.
8. now just go back to APN settings and go into your LTE APN
9. Change Bearer to LTE
biomedeng said:
Hi Everyone,
I'm usually just a reader on XDA, but I have found a problem that appears not to have been solved and wondered if anyone had any insight.
Problem Summary
When in an area (or network) with only HSPA and UMTS (strong HSPA/UMTS signal, but with no LTE or 2G available), the phone will drop from H+ to 3G erratically, always dropping the data connection. Traditional phone calls are not affected.
Detailed Description
I have a OnePlus Two and have 2 SIM cards. My first SIM Card is with Bell Canada (Virgin), and the second SIM Card is with WIND Mobile Canada.
Neither Bell nor WIND operate a 2G network, so the lowest the service can fall to is UMTS/3G.
Initially, I didn't notice the problem because Bell also operates an LTE network, and there is no problem with dropping the data connections when on LTE.
When I switched to the WIND SIM card (which only operates HSPA and UMTS), I noticed a problem where the phone would initially connect to H+, begin downloading whatever is needed (say, streaming music), but then part way through the download, the connection would switch to 3G, and the data would effectively stop. Within a minute, the service would jump back to H+ and download some more, but this cycle would continue (H+ --> 3G --> H+ --> 3G... ), with no way of knowing 1) how long the H+ connection would last before dropping to 3G (usually less than 30 seconds), and 2) after dropping to 3G, how long before going back to H+. This problem makes the phone almost useless when there is no LTE.
The most obvious troubleshooting I did was move to locations of better signal but I quickly ruled that out, as nothing seems to remove this problem. Other things I tried was to: move locations in the city, reboot phone, hard reset phone, flash most updated version of Oxygen, unlock bootloader, root, try the HSPA Keepalive app, swap SIM1 to SIM2, and many other things.
I originally thought this was a network issue, but I put this WIND SIM in another phone and there was no problem in any way that resembled this problem.
I also ruled out this being a network-specific problem, as I have taken a trip with the Bell SIM to an area where Bell does not have any LTE coverage (only HSPA and UMTS) and the same problem occurs on Bell as with the WIND SIM.
I have found people who had this problem on the OnePlus One tend to recommend using 2G to stabilize the connection, but this is not possible on Bell or WIND. That solution also would not provide adequate data speeds.
Remember this problem only affects data connectivity, as 3G traditional phone calls have no problems.
Question
Does anyone know if there is a way to adjust the conditions when the OnePlus Two will choose to switch from H+ to 3G?
Does anyone have any easier suggestions?
Thank you all in advance, because this rendering this phone almost useless when there is no LTE coverage.
Click to expand...
Click to collapse
I have the same problem. Do you already have solved it?
I use only one SIM card so it is not a problem two cards.
really you do not have this problem? if no one knows the solution?
compared with my htc butterfly 2 and another low-end android, one plus 2 running latest Oxygen OS has serious connectivity issues. I compared the signals strength using same sim card in same location (including being connected to the same tower) and One Plus 2 keeps dropping the connection and has really poor signal strength. I have tried the *#*#4636#*#* and tried different network modes, but none of them are helping. Its a real disappointment that the basic feature of this phone is screwed up.
I have tried with CM13 as well. Any ideas if this is a modem version issue?
odeccacccp said:
Try this:
1. You need to make sure you have the correct LTE APN selected in mobile networks and LTE as preferred type.
2. Go to dialer and type in this: *#*#4636#*#*
3. Phone Information
4. Set Preferred Network Type to: LTE/GSM (PRL) - you an play with which one you wanna use but the one I said works for sure. on other roms I have" TD-SCDMA, GSM/WCDMA and LTE"
5. Now click TURN OFF RADIO and wait WAIT few secs. will that button turns to Turn Radio ON
6. Now TURN ON RADIO and wait
7. when u see the triangle for the signal is back, at least black , go down and lick SMSC REFRESH then UPDATE.
8. now just go back to APN settings and go into your LTE APN
9. Change Bearer to LTE
Click to expand...
Click to collapse
Did It.. But it seems like it didn't solve my problem..

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