Hi,
after having several missed calls going straight to my answering machine on my new HTC Hero. I was getting a bit paranoiac, so I've decided to test in/out calls.
Basically, 90 of my incoming calls were going straight to my answering machine. Out-call were about 30% KO
After several tests, to make sure there was a problem, I've decided to request for support from HTC.
Support told me that I should shut the 3g connection every time I would want to receive a call .
So I tried and Bingo, if 3G is activated, I get 10% of the calls, if I deactivate it 90% success.
So you'll say, I should be happy? Right? Wrong!
The main use of that kind of phone is to have a data integration, otherwise I would have kept my old nokia from 10 years ago..
Here basically, if I follow HTC idea, I should keep the 3g closed, sometime, I should switch it on to get my mails, thanks to the non true push capacities (ok this one is not htc) then wait for the sync, maybe force it , get my mails, and then, shut 3g back and pray that no Über important call would have been done.
Well that plain sucks!
Never had such a thing on my previous Data friendly mobiles, why should I accept it on the Hero?
If someone have come across this bug, cause it is a bug, how did he/she managed to fix it?
Thanks
works fine on mine....i suggest you are on a ****e network, or on only 2G where you are. that's what usually causes this.
I guess they suggested this because it sounds like your network hasn't figured out how to route calls properly on their network when data is active, and they dump it straight to voicemail when there is a data connection active.
not the phone's fault, the phone won't even know that the call has been missed, the network simply does not route the call through and sends it to voicemail instead.
i had this on O2 a while ago. went to t-mobile (who knew how to set up their network properly for data) and never had this issue since when i am on 3G coverage. if i'm on 2G signal and have active data then yes, i miss calls. but that's how 2G networks operate.
it's truly shocking how many networks out there have absolutely no idea how to set up their networks properly for data!
Well I wish it would be that, my signal goes from -63 dbm 25 asu(80% of the time) to -81 dbm 16 asu.
Just after my post, I called one of my friend working in carrier terminal validation.
What he told me was, 2 options:
- Same bug was on the htc cruise, bug got corrected after a fw update.
- Some of my carrier radio are buggy and 3g goes over gsm.(SFR/VOdaphone France)
I bet for the first option since I had the problem in various places since I didn't want to ask support for nothing and get busted for a " feeling and not facts" (did the test in 3 differend location 80 tests in total(I used to be a tester....).
I will update the topic if I get news about it
nmuncer said:
!
Never had such a thing on my previous Data friendly mobiles, why should I accept it on the Hero?
If someone have come across this bug, cause it is a bug, how did he/she managed to fix it?
Thanks
Click to expand...
Click to collapse
You shouldn't accept it - but most people don't have this issue!
It's unlikely to be a "bug" per se, because otherwise it would be endemic behaviour, so it's either:
1. Your physical device (get it changed!)
2. Your network.
In addition, just an FYI in case you've got the new Sprint Hero, but most CDMA networks (including Sprint) do not support simultaneous voice and data. I've no idea what happens in practice on Sprint, but I'd imagine if you were actively using data your voice calls would get diverted to voicemail unless Sprint automatically suspends data when a voice call is pending.
Regards,
Dave
You're on SFR?
OUCH!!!!
Sounds like you have a nice strong signal, but is it 2G or 3G? (do you see a G, E 3G or H at the top of the screen?
if you see G or E, it's cos you're on 2G, If you get 3G or H, it's on 3G.
And yes, there were a few issues with the P3300 and the cruise, but they were mainly on Bouygues, not so much on SFR.
There's nothing known of on the hero, and as SFR sell the Magic, i would have thought they would have ironed out any issues already...
Hi,
I'm mostly in HSDPA or 3G.
I still have contacts with people at SFR (used to work there till recently) they might share a bit of info.
Idk if yours is CDMA or the GSM one but on mine (CDMA) under the mobile network settings, I have the option to switch the mode of operation to ether Hybrid, EVDO only, and 1X only. Now, I know how Sprint's network works, not sure if it's the same for any other networks but if I set it to Evdo only (3g) I'll miss all my calls because Sprint does voice over 1X. Hybrid mode does EVDO when you're using data and switches to 1X when you're doing voice/sms.
rhedgehog said:
if you see G or E, it's cos you're on 2G, If you get 3G or H, it's on 3G.
...
Click to expand...
Click to collapse
Regarding this and your suggestion that 2g and data will result in missed calls, Can you suggest how to avoid this happening? I live and work in the country and only have 2g, so have found quite often people have mentioned my phone not even ringing- straight to answer phone. This explains it.
Nice to know, but annoying if I can't solve it- I run a business and my phone is very important.
Cheers,
ajones7279 said:
Idk if yours is CDMA or the GSM one but on mine (CDMA) under the mobile network settings, I have the option to switch the mode of operation to ether Hybrid, EVDO only, and 1X only. Now, I know how Sprint's network works, not sure if it's the same for any other networks but if I set it to Evdo only (3g) I'll miss all my calls because Sprint does voice over 1X. Hybrid mode does EVDO when you're using data and switches to 1X when you're doing voice/sms.
Click to expand...
Click to collapse
i have sprint as well and when someone calls you when youre running hybrid, you should not miss calls. you will get disconnected from the internet when someone is calling though
ajones7279 said:
Idk if yours is CDMA or the GSM one but on mine (CDMA) under the mobile network settings, I have the option to switch the mode of operation to ether Hybrid, EVDO only, and 1X only. Now, I know how Sprint's network works, not sure if it's the same for any other networks but if I set it to Evdo only (3g) I'll miss all my calls because Sprint does voice over 1X. Hybrid mode does EVDO when you're using data and switches to 1X when you're doing voice/sms.
Click to expand...
Click to collapse
Hi, I'm on hybrid
that is what i hate about hero, it is really great except for the fact that it switches from 2g to 3g without notice. i want it to be permanently stuck in 3g for faster downloads and mms, but when it uses 2g, i cant send and receive mms and surfing the web is slow as heck! im still looking for an app that would permanently put the device in 3g just like with winmo it which you can use wcdma ONLY.
cheers!
If you use AnyCut, you can create a short cut by selecting:
New Shortcut->Activity->Phone info
This will create a shortcut on your homescreen which beings up a hidden "engineering" screen on which you'll find an drop down for "Set preferred network type" where you can select WCDMA only.
Regards,
Dave
alternatively, open the phone app
dial *#*#4636#*#* and select phone info
scroll down and set it to WCDMA only.
does the same thing but saves installing an app.
rhedgehog said:
alternatively, open the phone app
dial *#*#4636#*#* and select phone info
scroll down and set it to WCDMA only.
does the same thing but saves installing an app.
Click to expand...
Click to collapse
holy monkey! im going to try this!!! do i have to di it everytime i turn the phone of or is it permanent?
orouborus said:
that is what i hate about hero, it is really great except for the fact that it switches from 2g to 3g without notice. i want it to be permanently stuck in 3g for faster downloads and mms, but when it uses 2g, i cant send and receive mms and surfing the web is slow as heck! im still looking for an app that would permanently put the device in 3g just like with winmo it which you can use wcdma ONLY.
cheers!
Click to expand...
Click to collapse
That is not specific to the Hero. The fact is, every carrier's 2G network has better coverage than their 3G network. When the phone cannot detect strong enough 3G signal, it jumps back to 2G network. The idea is that slow data transmission is better than no data transmission at all. Many smartphones have the option to lock the mobile network to 2G only. One advantage is that it gets better reception, and another advantage is longer battery life (the 3G chip eats battery much faster than 2G).
If you instead lock the phone to its 3G network. The first thing you will notice is that battery life is significantly shorter. And chance is that you may be getting very spotty reception, because you are not allowing to phone to switch to 2G when it gets no 3G signal. When there is no 3G signal, forcing the phone to "3G only" mode won't give you faster download, it gives you no download.
tsekh501 said:
That is not specific to the Hero. The fact is, every carrier's 2G network has better coverage than their 3G network. When the phone cannot detect strong enough 3G signal, it jumps back to 2G network. The idea is that slow data transmission is better than no data transmission at all. Many smartphones have the option to lock the mobile network to 2G only. One advantage is that it gets better reception, and another advantage is longer battery life (the 3G chip eats battery much faster than 2G).
If you instead lock the phone to its 3G network. The first thing you will notice is that battery life is significantly shorter. And chance is that you may be getting very spotty reception, because you are not allowing to phone to switch to 2G when it gets no 3G signal. When there is no 3G signal, forcing the phone to "3G only" mode won't give you faster download, it gives you no download.
Click to expand...
Click to collapse
true true. i usually charge my phone everynight though. problem that i have with 2g is that i cant send and recieve mms and yeah data connection is slow. in our place 3g signal is ok. i also lock my topaz for wcdma only. but it is ok that it switches to 2g in low signal areas.
Thanks!
You actually use mms?
Wow, they do exist.
barryallott said:
You actually use mms?
Wow, they do exist.
Click to expand...
Click to collapse
yeah... mms is great. i use it to send items that i wish to purchase etc.
What NOM1 Networks are there in the UK? I only get 2g in my area (booo) and could do with an operator that works right. T-Mobile forums suggest they still have an issue
Hi
I've checked it with Hero running in PlusGSM in Poland.
Regardless if I select 2G/3G or even "WCDMA preffered/GSM Only/WCDMA only" setting the phone is not available for incoming voice calls during data transfer. Every time when I start internet connection (example: SSH session) I'm not available for incoming calls. At this site I do have both strong 2G and strong 3G networks.
I would like to mention that a few days ago I've swapped Samsung SGH-i600 (WinMo 6.0) for HTC Hero - so I'm using the same SIM card in the same network and the same place. SHG-I600 was able to perform both data transfer (on 2G) and voice (on 3G) on the same time. HTC Hero is not...
I wonder if this is 'feature by design' or a bug in software?
So, i have bugged folks on this forum about getting 3G to work on other carriers, and it turns out - it does work! At first i found out my settings were set to GSM only, but now i also found this weird inconsistency possibly a bug.
If i have Data Off after using 3G or GPRS for some time, when i turn it back on, phone would not connect to data service. After enabling it will simply time out.
I found that if i switch from GSM to WCDMA, and than back, 3G network would connect and work.
I don't know if it's specifically my phone, or a bug, so i'm just throwing it out there.
dialbat said:
So, i have bugged folks on this forum about getting 3G to work on other carriers, and it turns out - it does work! At first i found out my settings were set to GSM only, but now i also found this weird inconsistency possibly a bug.
If i have Data Off after using 3G or GPRS for some time, when i turn it back on, phone would not connect to data service. After enabling it will simply time out.
I found that if i switch from GSM to WCDMA, and than back, 3G network would connect and work.
I don't know if it's specifically my phone, or a bug, so i'm just throwing it out there.
Click to expand...
Click to collapse
What carrier are you getting 3G to work? I doubt its working if its anything that doesn't run on tmobiles bands..the icon will come up and stuff but your either getting edge speeds or not getting any connection. I've had this phone show me 3G with full bars and just time out.. I can eveven put in a sim with a sidekick plan or other data plan and it shows 3G but it does not work
Well, i'm overseas and i have used it on Russian carrier Beeline and carriers in two other countries. Now, i do set my connection to WCDMA only, which gives me 3G icon. When i set it to GSM only, i see GPRS icon show up.
So, it does work, i use fring, online radio, google maps. But as far as speed concerned, i have not tested it.
Just ran a speed test using Speedtest.net tool, I get 3951kbps download, and 655 upload
thats 3G
Problem has been resolved. See my final post in this thread.
Long time lurker. First time poster.
I am having problems getting 3G data on my new phone.
Last week I activated a new Moto X Pure Edition on the Sprint network via MVNO Ting. The phone appeared to activate just fine. Voice, text, LTE, Wi-Fi, and 1x data are all working without any obvious issues. Phone is pure stock.
3G data is not working. If I set Preferred Network Type to "LTE (recommended)", mobile data works on LTE but if I travel to an area that has not yet been upgraded to LTE, it will not drop back to 3G. Further, if I choose 3G as the Preferred Network Type regardless of whether the phone is connected to an LTE tower or a non-LTE tower, I get no data connection. Same for Global - no 3G connection.
If I choose "1x" as the Preferred Network Type (whether in an LTE area or not) then the phone will establish a data connection. The phone reports this connection as 3G in the status bar but the speed is so unusable that I doubt it can be a 3G connection.
I've done a carrier wipe, updated the device config (profile) and updated the PRL, all several times. Nothing changed. I've also done a factory reset which also did not help. I did not have any issues with my Nexus 5 which the MXPE replaced. I have since reactivated the Nexus 5 with a new number while troubleshooting this problem and it reactivated just fine. No issues at all.
Questions:
1) SignalCheck Pro reports that mobile data is "unregistered" when trying to get 3G data. Is registration of 3G data tied to the SIM card or to the MEID of the phone? Trying to determine if the registration problem lies with the SIM, the phone, or the network.
2) Why would I be able to get a 1x data connection but not 3G?
3) Ting is suggesting network problems may be playing a part but I'm not sure as the problem has persisted through several cities around west Texas and eastern New Mexico and throughout Lubbock TX which has many cell towers. Is there any way this could be a network issue?
4) Is the SIM for the MXPE compatible with my old Nexus 5? I'm wondering if swapping the SIM into my N5 will help to diagnose the problem.
5) Is anyone else with a MXPE having issues with 3G data?
This one is puzzling and I need some help from the gurus. Thanks much.
DC
Bump.
Swapped SIMS with one sent by Ting to verify the problem wasn't with the SIM. Still no 3G.
DC
DC73 said:
Long time lurker. First time poster.
I am having problems getting 3G data on my new phone.
Last week I activated a new Moto X Pure Edition on the Sprint network via MVNO Ting. The phone appeared to activate just fine. Voice, text, LTE, Wi-Fi, and 1x data are all working without any obvious issues. Phone is pure stock.
3G data is not working. If I set Preferred Network Type to "LTE (recommended)", mobile data works on LTE but if I travel to an area that has not yet been upgraded to LTE, it will not drop back to 3G. Further, if I choose 3G as the Preferred Network Type regardless of whether the phone is connected to an LTE tower or a non-LTE tower, I get no data connection. Same for Global - no 3G connection.
If I choose "1x" as the Preferred Network Type (whether in an LTE area or not) then the phone will establish a data connection. The phone reports this connection as 3G in the status bar but the speed is so unusable that I doubt it can be a 3G connection.
I've done a carrier wipe, updated the device config (profile) and updated the PRL, all several times. Nothing changed. I've also done a factory reset which also did not help. I did not have any issues with my Nexus 5 which the MXPE replaced. I have since reactivated the Nexus 5 with a new number while troubleshooting this problem and it reactivated just fine. No issues at all.
Questions:
1) SignalCheck Pro reports that mobile data is "unregistered" when trying to get 3G data. Is registration of 3G data tied to the SIM card or to the MEID of the phone? Trying to determine if the registration problem lies with the SIM, the phone, or the network.
2) Why would I be able to get a 1x data connection but not 3G?
3) Ting is suggesting network problems may be playing a part but I'm not sure as the problem has persisted through several cities around west Texas and eastern New Mexico and throughout Lubbock TX which has many cell towers. Is there any way this could be a network issue?
4) Is the SIM for the MXPE compatible with my old Nexus 5? I'm wondering if swapping the SIM into my N5 will help to diagnose the problem.
5) Is anyone else with a MXPE having issues with 3G data?
This one is puzzling and I need some help from the gurus. Thanks much.
DC
Click to expand...
Click to collapse
Yes..i am having the same issue..with vodafone in india
Update. After two Moto X PE phones, numerous factory resets, much research and testing, there is now a work around to this problem. The problem does not appear to impact any phones on the big 4 networks. It only impacts phones on a Sprint MVNO.
There are now known eHRPD issues with Sprint and their MVNOs. The work around solution is to disable eHRPD. Sprint is working on changes to eHRPD that may resolve the issue permanently. Thanks to Ting for their persistence in helping get to the bottom of this problem.
DC
Final update. Earlier this month Sprint released some changes to the way eHRPD handoffs are handled and that resolved my issue. My Moto X PE now works as it should with no workarounds necessary to get 3G data.
DC
DC73 said:
Final update. Earlier this month Sprint released some changes to the way eHRPD handoffs are handled and that resolved my issue. My Moto X PE now works as it should with no workarounds necessary to get 3G data.
DC
Click to expand...
Click to collapse
How to get this update?
Sekasniy said:
How to get this update?
Click to expand...
Click to collapse
There was no update pushed to the phone and no changes to the phone. The fix was on the network side.
DC
DC73 said:
There was no update pushed to the phone and no changes to the phone. The fix was on the network side.
DC
Click to expand...
Click to collapse
So why not work 3g? Is the problem in cell operator?
^^Sprint had some issues with 3g (ehrpd) on mvno's. It would work if forced to evdo, but not ehrpd. Sprint made some changes to their network so this now works correctly. It was a network side issue.
my mi a1 signal strength is very low.drop frequently from 4g network to 3g or even in 3g network have low strength and voice call doesn't have proper quality.i compare a1 with my other phone in the same room and the other phone doesn't have this problem for example if a1 have 10-11 asu signal in 3g network the other phone have 15 16 asu signal strength.so my questions:
1-anybody else have the same problem and if there is a solution for that
2-this kind of problems can be fix by software update or is hardware problem and something related to design and material of the phone and can't be fix by update?
My problem is Same
Same problem in my phone after december update no improvment
mine never have any network 4G or 3G issue.. it's working fine indoor an outdoor
m.i.89 said:
my mi a1 signal strength is very low.drop frequently from 4g network to 3g or even in 3g network have low strength and voice call doesn't have proper quality.i compare a1 with my other phone in the same room and the other phone doesn't have this problem for example if a1 have 10-11 asu signal in 3g network the other phone have 15 16 asu signal strength.so my questions:
1-anybody else have the same problem and if there is a solution for that
2-this kind of problems can be fix by software update or is hardware problem and something related to design and material of the phone and can't be fix by update?
Click to expand...
Click to collapse
Try putting the SIM in the second slot.
Worked for me....
I got a network issue too and 2nd sim doesn't stay to 2g only if 1st is selected as data. Consuming most of battery due to this. This happened after the first update. Please check of anyone else too has this :/
yanleites said:
Try putting the SIM in the second slot.
Worked for me....
Click to expand...
Click to collapse
i think maybe a little bit better but the problem didn't go away.i compare every network,in 4g and 2g network a1 behind other phones but in 3g network has good signal
does anyone know if this kind of problem can be fix by software update or it's a problem with hardware or design (maybe unibody design blocking signal)of the phone?
prannoytambe said:
I got a network issue too and 2nd sim doesn't stay to 2g only if 1st is selected as data. Consuming most of battery due to this. This happened after the first update. Please check of anyone else too has this :/
Click to expand...
Click to collapse
i didn't understand what was the problem exactly but in my phone you can select one of two sim for data and the sim select for data automatically change to 4g/3g and the other sim will go to 2g only. if you have two sim active it's normal to drain battery a little more but i can't complain about the battery i think it's good overall
m.i.89 said:
i didn't understand what was the problem exactly but in my phone you can select one of two sim for data and the sim select for data automatically change to 4g/3g and the other sim will go to 2g only. if you have two sim active it's normal to drain battery a little more but i can't complain about the battery i think it's good overall
Click to expand...
Click to collapse
My secondary sim finds 3g or 4g signal even it should stay on 2g only
prannoytambe said:
My secondary sim finds 3g or 4g signal even it should stay on 2g only
Click to expand...
Click to collapse
my secondary sim can find 2g or 3g network but no 4g.4g only available to data sim.maybe VoLTE call can be the reason?(my carrier doesn't support VoLTE call)
try this:data sim in 4g ok.the other sim is for call only.dial *#*#4636#*#* then go to phone information set preferred network type to GSM only
m.i.89 said:
my secondary sim can find 2g or 3g network but no 4g.4g only available to data sim.maybe VoLTE call can be the reason?(my carrier doesn't support VoLTE call)
try this:data sim in 4g ok.the other sim is for call only.dial *#*#4636#*#* then go to phone information set preferred network type to GSM only
Click to expand...
Click to collapse
This changed the primary sim to 2g and for 5 min secondary sim found 2g and again it was on 3g. I have weak network for 3g 4g at my place, due to phone switching to 3g 4g I get higher battery drain. My old phone kept my secondary sim to 2g only. I think A1 has issue keeping phone to 2g only
prannoytambe said:
This changed the primary sim to 2g and for 5 min secondary sim found 2g and again it was on 3g. I have weak network for 3g 4g at my place, due to phone switching to 3g 4g I get higher battery drain. My old phone kept my secondary sim to 2g only. I think A1 has issue keeping phone to 2g only
Click to expand...
Click to collapse
for me working.this 4636 menu will change the sim selected for call and SMS (you can select sim one or two for call and SMS) to 2g and the other sim(data sim) will not show in menu. I select that GSM option and several hours later still on GSM.but after that don't go in cellular network-->network operators and search for network maybe that can change setting to defualt.you can check if you are still in 2g mode in 4636 menu or in setting-->about phone-->Status-->SIM status
m.i.89 said:
for me working.this 4636 menu will change the sim selected for call and SMS (you can select sim one or two for call and SMS) to 2g and the other sim(data sim) will not show in menu. I select that GSM option and several hours later still on GSM.but after that don't go in cellular network-->network operators and search for network maybe that can change setting to defualt.you can check if you are still in 2g mode in 4636 menu or in setting-->about phone-->Status-->SIM status
Click to expand...
Click to collapse
Ok I got it , I don't use secondary sim for anything else then receiving the call. So i didn't make it default anywhere. After making it default to calls I could see the option in 4636 for secondary sim. So this solution doesn't work in my condition, I don't know why the just keep the secondary sim to 2g only . I have reported this couple of time but no changes. Hope they find this issue in Oreo update