Restart Isuue - Realme 2 pro Questions & Answers

When I update to RMX1801EX_11_A.17 my device keep restarting. It was happen more than 3 times a day, even it is standby/locked. I already go to service center and get machine replacement and also flashing rom but this issue still hapening. Is it software or hardware issue? anyone can help me please. this is very annoying.

Ardhborne said:
When I update to RMX1801EX_11_A.17 my device keep restarting. It was happen more than 3 times a day, even it is standby/locked. I already go to service center and get machine replacement and also flashing rom but this issue still hapening. Is it software or hardware issue? anyone can help me please. this is very annoying.
Click to expand...
Click to collapse
I'm on A17, don't seems to experience any random restarts. You're saying that you've got a machine replacement, do you mean you've got a new phone via the service center?

victor_chan777 said:
I'm on A17, don't seems to experience any random restarts. You're saying that you've got a machine replacement, do you mean you've got a new phone via the service center?
Click to expand...
Click to collapse
No, I just got machine replacement not a new device. It wasn't solve the issue. My phone keep restarting

Are u using lawnchair v2? It happens on my LG V30 until it's updated to latest alpha version.. But it's been very stable with Realme, even prior to updating. Or, maybe this https://forum.xda-developers.com/showthread.php?t=1726238 will trigger an idea if you would go extra mile.

Related

htc hd2 reboots while playing streaming video

Hi there, today i noticed that my htc hd2 rebooted when i was watching a streaming video with coreplayer.
I was messing around with some video quality settings, and then it happend, a reboot.
My first thought was hmm must be me messing with the settings, but then i just watched without messing around and after a couple of minutes it did reboot again ?
Does anybody else had this problem / fix? because it's quite annoying.
* edit this also happens in media player.
furthermore im running with 1.72 vodafone stock rom.
My phone never reboots this way, just with streaming video ?
hmm i've done some trial and error, and it seems that vodafone hsdpa connection causing this problem.
Because when i hook my phone on my pc, and using the data connection from my pc (so no hsdpa/3g but internet from my pc) my phone keeps running all the way.
wth ???
how can a 3g connection cause my phone to reboot in seconds ?
am i the only one with this problem?
because it also seems to happen in youtube, not that often but it had happen a couple of times
d33f said:
am i the only one with this problem?
because it also seems to happen in youtube, not that often but it had happen a couple of times
Click to expand...
Click to collapse
nope you are not.
i have the same exact problem with a different Telco.
hmmm. I guess you don't know either what is causing this problem / possible fix ?
d33f said:
hmmm. I guess you don't know either what is causing this problem / possible fix ?
Click to expand...
Click to collapse
i know for sure it happens when data connection is on 3G/H/E. While if get internet access from wifi, the problem is not there.
i tried different ROMs and radios, i even changed the SIM card, but same issue.
The only way around, at least the one i know of, it is to disable 3G and HSDPA/HSUPA and stick to edge.
Sucks because edge is so slow.
HELP
BUMP UP....
thank for the bump, we really need to get this problem solved.
What do you need a big screen, snappie cpu if you can't watch some online videoclip (youtube,mobile tv etc.)
Please! help us out.
HELP!
Bump up.....
hmm i have reported my phone for repairservice, because i have a feeling it has something to do with heat/overheating or faulty mainboard.
If it's hot outside my phone does also reboots when i am listening to music and try to update the weather app at the same time.
It's just f*cked up if you can't even watch some silly youtube with a high tech smartphone...
For this kind of sh*t i could bought a much cheaper phone which could play youtube without any problem..
Good luck... let me know how that works out for you.
thx, and i will keep you informed
my phone is underway for repairs.
As soon as i have my phone back i will test again, if the problem persists i will send it back again (let's hope not).
d33f said:
my phone is underway for repairs.
As soon as i have my phone back i will test again, if the problem persists i will send it back again (let's hope not).
Click to expand...
Click to collapse
i just got my phone back from the repair center. It took them more than 3 weeks. all my problems are gone. The problem was a faulty main board.
lestatneo said:
i just got my phone back from the repair center. It took them more than 3 weeks. all my problems are gone. The problem was a faulty main board.
Click to expand...
Click to collapse
Same here m8, my problems are gone with the new mainboard
Now it's running 99,9% stable @ Energy rom. You can imagine how happy i am now
Hope it stays that way, hoping the new mainboard won't die that soon again (just had it for 1 month =O).
Hey guys,
I am having the same exact problem!
I am curious if your phones were both from a similiar batch - would it be possible to post the s/n of your devices?
(you can xxxx out the last 4 digits of the s/n for security purposes)
I'll go first, my s/n is HT04HPF0xxxx
My HD2's s/n : : HT01CNW0xxxx
Mine is ht9Bwnw0xxxx
doesn't really seem to be that we have the same batch , also i got my phone late may 2010

[Q] Is it Phone Issue or OS issue

Hi,
I recently bought my first Android phone in the form of Galaxy Note. However I am so far disappointed with it.
The main reason being that Phone hangs way too often. Earlier I thought it could be due to apps I downloaded from the Android Market. There is no pattern, sometimes it hangs while I am using Market or sometimes when I am browsing Settings menu.
Most of the time when it hangs, I have to remove the battery, put it again and reset the phone. I am really disappointed with my experience. I have already experienced the situation where I could not restart the phone and I had to take the phone to Service center to resolve the issue.
But now even after formatting, Phone does hang intermittently. I am going to take it to the service center but afraid that the issue may not reoccur there and they'll give me some BS reason.
I am not sure if this is a phone problem or Android problem. Does anyone else face the same problem?
P.S. - I have the latest firmware installed on my phone.
ohmyigod said:
Hi,
I recently bought my first Android phone in the form of Galaxy Note. However I am so far disappointed with it.
The main reason being that Phone hangs way too often. Earlier I thought it could be due to apps I downloaded from the Android Market. There is no pattern, sometimes it hangs while I am using Market or sometimes when I am browsing Settings menu.
Most of the time when it hangs, I have to remove the battery, put it again and reset the phone. I am really disappointed with my experience. I have already experienced the situation where I could not restart the phone and I had to take the phone to Service center to resolve the issue.
But now even after formatting, Phone does hang intermittently. I am going to take it to the service center but afraid that the issue may not reoccur there and they'll give me some BS reason.
I am not sure if this is a phone problem or Android problem. Does anyone else face the same problem?
P.S. - I have the latest firmware installed on my phone.
Click to expand...
Click to collapse
i've owned quite a few and flashed many different firmwares and i've never experienced what you're describing
ph00ny said:
i've owned quite a few and flashed many different firmwares and i've never experienced what you're describing
Click to expand...
Click to collapse
Thanks for your reply. Then this must be phone issue. I'll take it to the Samsung service center , let's see what they have to say.
Sounds like a defective phone. Mine doesn't behave like that.
Sent from my GT-N7000 using Tapatalk
I've had my Note for 2 weeks, never once has it froze.
100% you have a defective phone, take it back to Samsung service/repair centre.
Update - I took my phone to Service Centre and to my luck they too experienced the same freezing issue at boot start up. They have kept the phone for inspection and will let me know tomorrow.
I really hope they gave me replacement for my phone. Will update tomorrow.
ohmyigod said:
Update - I took my phone to Service Centre and to my luck they too experienced the same freezing issue at boot start up. They have kept the phone for inspection and will let me know tomorrow.
I really hope they gave me replacement for my phone. Will update tomorrow.
Click to expand...
Click to collapse
Yup its a phone issue. My SGN hasnt had any issues yet. I am also using go launcher & added a couple of mods but not a single freeze in past 1 week.
Touch wiz on SGN is laggy compared to other versions.
These things happen to me when I try overclocking / undervolting too much but not on stock firmware. Looks like a defective device.
ohmyigod said:
Hi,
I recently bought my first Android phone in the form of Galaxy Note. However I am so far disappointed with it.
The main reason being that Phone hangs way too often. Earlier I thought it could be due to apps I downloaded from the Android Market. There is no pattern, sometimes it hangs while I am using Market or sometimes when I am browsing Settings menu.
Most of the time when it hangs, I have to remove the battery, put it again and reset the phone. I am really disappointed with my experience. I have already experienced the situation where I could not restart the phone and I had to take the phone to Service center to resolve the issue.
But now even after formatting, Phone does hang intermittently. I am going to take it to the service center but afraid that the issue may not reoccur there and they'll give me some BS reason.
I am not sure if this is a phone problem or Android problem. Does anyone else face the same problem?
P.S. - I have the latest firmware installed on my phone.
Click to expand...
Click to collapse
Try to flash a new firmware and check the problem again.
What have you installed lately?
When I first installed widgetlocker, I tried to set a 5x5 widget grid and my phone hung constantly. Using default grid works fine
Also. Vibrate notify also caused the note to lock up hard. Any system app that flakes out can lock up your phone.
Try to remove your sd card to test.
Some brands of sd card are not compatible with note.
ChodTheWacko said:
What have you installed lately?
When I first installed widgetlocker, I tried to set a 5x5 widget grid and my phone hung constantly. Using default grid works fine
Also. Vibrate notify also caused the note to lock up hard. Any system app that flakes out can lock up your phone.
Click to expand...
Click to collapse
As I had mentioned this is my 1st Android phone (and expensive one ), so I am not very adventurous with it at the moment.
I had downloaded following apps from Android market.
1. 3G Watchdog
2. Lookout security and Antivirus
3. etc
After my 1st major experience with Screen freeze, I performed hard reset and had performed updates for Flash, Google Maps. That's it. Still I found my phone freezing from time to time. There were no custom ROM or widgets on my phone.
BigQ said:
Try to remove your sd card to test.
Some brands of sd card are not compatible with note.
Click to expand...
Click to collapse
I had not put SD card. 16GB is enough for me
As you guys mentioned, the phone was indeed a defective piece. FML
Service center guys wants to replace the faulty circuit with new circuit, however I am insisting on a new piece.
They say they replace the phone only if customer reports the fault in 4 days from purchasing which is BS policy. Not even a week complete and my phone started giving me trouble and they do no want to replace the phone. Big shame on Samsung for such stupid policies.
I have yet to hear from them as they want to speak to Samsung. Looks like I will have to raise storm to get my phone replaced. Rough ride ahead...wish me luck
ohmyigod said:
As you guys mentioned, the phone was indeed a defective piece. FML
Service center guys wants to replace the faulty circuit with new circuit, however I am insisting on a new piece.
They say they replace the phone only if customer reports the fault in 4 days from purchasing which is BS policy. Not even a week complete and my phone started giving me trouble and they do no want to replace the phone. Big shame on Samsung for such stupid policies.
I have yet to hear from them as they want to speak to Samsung. Looks like I will have to raise storm to get my phone replaced. Rough ride ahead...wish me luck
Click to expand...
Click to collapse
hi ...im also facing the same problem as u...any update from samsung for ur phone?
I'd resist installing any security or anti virus apps.... Too intrusive and always running in the background.
Sent from my GT-I9000 using xda premium

[Q] i9500 randomly reboots, wifi doesn't work and other problems

Hi, I bought my GS4 i9500 around 2 months ago, and few days ago while I was listening to music, someone called me and I noticed that the phone was a bit hot. I'm not exactly sure that that was the source of this problem.
Anyway, when I put the phone down, it didn't work, and after a few seconds it rebooted.
Ever since it rebooted it keeps doing problems - it reboots once in a while, the wi-fi doesn't work, and the touch is delayed sometimes (it doesn't respond for a while, and after a few seconds it suddenly responds to all the gestures I did over the last few seconds.).
I tried factory resting it, change frimware, clear cache and everything, and still nothing worked. It still does these problems.
I took it to the store where I bought it and they flashed it, and still it didn't solve it.
The problem is I rooted the phone, and I'm afraid the warranty won't be accepted if I send them the device.
Anyone knows what the problem might be?
Sorry for my bad English.
Thanks.
It worked for me to go fully back to stock. Maybe give that a shot,
Tunestwo said:
It worked for me to go fully back to stock. Maybe give that a shot,
Click to expand...
Click to collapse
If you mean by that to flash the original frimware, i've already tried that..
Any other ideas?
Danieliko said:
If you mean by that to flash the original frimware, i've already tried that..
Any other ideas?
Click to expand...
Click to collapse
Noop, sorry man. when i did go fully back to stock it went off... i think its a warranty problem here.
well, i'm currently dealing with the problem too, it automatically boots itself, my reception goes off, eventough im not in a dead spot. but: it only happens if im on ~20% battery. i think its a softwaresided problem. im running on the normal stock touchwiz with android 4.2.2.
im gonna send it to the operator, maybe it really is a warranty-sided problem.
irot3k said:
well, i'm currently dealing with the problem too, it automatically boots itself, my reception goes off, eventough im not in a dead spot. but: it only happens if im on ~20% battery. i think its a softwaresided problem. im running on the normal stock touchwiz with android 4.2.2.
im gonna send it to the operator, maybe it really is a warranty-sided problem.
Click to expand...
Click to collapse
Sent to operator, unfortunately the warranty has been expired (probably because I rooted), and they want ~450$ to repair it..
Hopefully ill find some solution.
Danieliko said:
Sent to operator, unfortunately the warranty has been expired (probably because I rooted), and they want ~450$ to repair it..
Hopefully ill find some solution.
Click to expand...
Click to collapse
~450$ suggest to get new one , when device reboot see if the battery temperature maybe the wrong with battery I was have the reboot problem and fixed with replace battery and reinstall full rom.
my rom is UBMG9
d34dlym4n said:
~450$ suggest to get new one , when device reboot see if the battery temperature maybe the wrong with battery I was have the reboot problem and fixed with replace battery and reinstall full rom.
my rom is UBMG9
Click to expand...
Click to collapse
I'll try that, thanks

Moto G4 shuts off, mostly when I receive a call.

My Moto G4 suddenly restarts at any time if I am using the phone, most of the time it happens when I receive a call.
I have tried various ROMS, even stock firmware, still facing the same issue.
I have the XT1643.
Anyone else facing such an issue?
[email protected] said:
My Moto G4 suddenly restarts at any time if I am using the phone, most of the time it happens when I receive a call.
I have tried various ROMS, even stock firmware, still facing the same issue.
I have the XT1643.
Anyone else facing such an issue?
Click to expand...
Click to collapse
Which baseband do you have? Do you tried without 3rd party apps on stock rom too?
strongst said:
Which baseband do you have? Do you tried without 3rd party apps on stock rom too?
Click to expand...
Click to collapse
I have the 'M8952_70030.25.03.62R' baseband.
I have tried without any third party apps installed, facing the same issue.
If in case it was a baseband issue, I would be interested in flashing the latest baseband.
Would you be kind enough to point me the right direction?
[email protected] said:
My Moto G4 suddenly restarts at any time if I am using the phone, most of the time it happens when I receive a call.
I have tried various ROMS, even stock firmware, still facing the same issue.
I have the XT1643.
Anyone else facing such an issue?
Click to expand...
Click to collapse
Same here.
I tried every rom. The problem still presists.
The problem is noticeable when battery is below 70 and while receiving calls.
Device XT1643
[email protected] said:
I have the 'M8952_70030.25.03.62R' baseband.
I have tried without any third party apps installed, facing the same issue.
If in case it was a baseband issue, I would be interested in flashing the latest baseband.
Would you be kind enough to point me the right direction?
Click to expand...
Click to collapse
You do have latest baseband version.
This issue happens when phone gets heats up and battery stops responding (power cut) to lower the heat radiated.
If im right according to your telling ill suggest you to take the phone to service centre. It is more a hardware problem then the roms itself.
How do i know?
Simple, experience.
My friends g4 plus suffers from same issue(not on calls but heat issue) and service centre guy told us this reason.
Well i may be wrong as information is incomplete.
Fill in this :
Battery temperature.
Background activities.
Mostly with calls and other than that (if happened).
You told all/most roms, may you name some with build date and what/how issue existed in all of then.
Also battery supply voltage(use my device app).
Try the same issue like this :
Plug in your phone charge it and play heavy games.
If device reboots you got your solution, if not then recreate the scenario and tell us exactly what happened.
Saksham Thapaliya said:
Same here.
I tried every rom. The problem still presists.
The problem is noticeable when battery is below 70 and while receiving calls.
Device XT1643
Click to expand...
Click to collapse
DgnrtnX said:
You do have latest baseband version.
This issue happens when phone gets heats up and battery stops responding (power cut) to lower the heat radiated.
If im right according to your telling ill suggest you to take the phone to service centre. It is more a hardware problem then the roms itself.
How do i know?
Simple, experience.
My friends g4 plus suffers from same issue(not on calls but heat issue) and service centre guy told us this reason.
Well i may be wrong as information is incomplete.
Fill in this :
Battery temperature.
Background activities.
Mostly with calls and other than that (if happened).
You told all/most roms, may you name some with build date and what/how issue existed in all of then.
Also battery supply voltage(use my device app).
Try the same issue like this :
Plug in your phone charge it and play heavy games.
If device reboots you got your solution, if not then recreate the scenario and tell us exactly what happened.
Click to expand...
Click to collapse
Thank you for the suggestion, I guess I will take it to the service centre, seems more of a hardware issue.
Anyways, my phone is still in the warranty period, but I have flashed it.
Will they service it for free if I flash stock firmware and relock the bootloader?
[email protected] said:
Thank you for the suggestion, I guess I will take it to the service centre, seems more of a hardware issue.
Anyways, my phone is still in the warranty period, but I have flashed it.
Will they service it for free if I flash stock firmware and relock the bootloader?
Click to expand...
Click to collapse
No,
Once you unlock your bootloader the warranty is compromised.
Saksham Thapaliya said:
No,
Once you unlock your bootloader the warranty is compromised.
Click to expand...
Click to collapse
Well, will they still service my phone if I pay them?
[email protected] said:
Well, will they still service my phone if I pay them?
Click to expand...
Click to collapse
Yes, they will take your phone and money from your pocket and will repair it.
If you can now, try to flash the stock rom with build no. NPJS25.93-14-8.
I also had similar issue(it shut down on receiving notifications) with build no. NPJS25.93-14-4 (even on custom roms I flashed over it) which got fixed in the NPJS25.93-14-8 update.
Now again the issue reappeared on NPJS25.93-14-10 version.
Hence I flashed the complete NPJS25.93-14-8 using fastboot and now it's working fine(both on stock and custom roms). Maybe it had something to do with modem version or bootloader(unlikely).
Tell me if it worked.
saranshkmr.in said:
If you can now, try to flash the stock rom with build no. NPJS25.93-14-8.
I also had similar issue(it shut down on receiving notifications) with build no. NPJS25.93-14-4 (even on custom roms I flashed over it) which got fixed in the NPJS25.93-14-8 update.
Now again the issue reappeared on NPJS25.93-14-10 version.
Hence I flashed the complete NPJS25.93-14-8 using fastboot and now it's working fine(both on stock and custom roms). Maybe it had something to do with modem version or bootloader(unlikely).
Tell me if it worked.
Click to expand...
Click to collapse
My phone shuts down while playing something through speakers( like while playing music, ringtones etc.).
It doesn't powet on itself but i have to turn on the device by myself. Is it a hardware issue?
Also my camera flash isn't working fine. While capturing only yellow led blinks. But while using torch both the led's are workung fine. What the crap this device is??
ADITYA_KUMAR said:
My phone shuts down while playing something through speakers( like while playing music, ringtones etc.).
It doesn't powet on itself but i have to turn on the device by myself. Is it a hardware issue?
Also my camera flash isn't working fine. While capturing only yellow led blinks. But while using torch both the led's are workung fine. What the crap this device is
Click to expand...
Click to collapse
If you haven't tried clean flash, do that. Flash the NPJS25.93-14-8 version.
Else it highly seems a Hardware issue.
And yes, this device is a crap. Heating issue, lag when recording video, random shutdowns, etc. But development work for this device is great.
I also have my earphone jack not working which apparently required to change the whole motherboard to fix as claimed by service center guy. And unlocked bootloader void my warranty so it's been this way for long time.
I had the same problem and I did everything. change rom, from kernel I did everything possible with software based speech and searching in forums I found that it is a battery failure, check if you still have the warranty. otherwise you need to buy a new battery only this way the problem is solved
I hope you solve your problem
I just solved it today and it goes great, greetings:good:
saranshkmr.in said:
If you haven't tried clean flash, do that. Flash the NPJS25.93-14-8 version.
Else it highly seems a Hardware issue.
And yes, this device is a crap. Heating issue, lag when recording video, random shutdowns, etc. But development work for this device is great.
I also have my earphone jack not working which apparently required to change the whole motherboard to fix as claimed by service center guy. And unlocked bootloader void my warranty so it's been this way for long time.
Click to expand...
Click to collapse
When i was on 14-8v , i started having these problems. Therefore i flashed lineage os 14.1. but problems are still.
While playing music it's not necessary that my device is going to be turned off, but sometimes it suddenly turns off by itself.
And my both leds are working fine while using torch, but at the time of capturing shots the white led does not blink, only yellow led blink. If anyone knows plzz let me know the solution.
Same here
I am using latest Android update provided by Moto. No root and nothing else..

SM-T500 Apps / Games flashing black when running

Hi all,
Just like to check as i am at a loss on what to do. I got my Samsung Galaxy Tab A7 10.4" SM-T500 last month. Generally it was ok except that samsung browser will hang when the tablet goes into deep sleep and it will take mins for it to 'catch up' meaning i cannot turn off the tablet or launch applications during that time. Youtube app sometimes will sometimes randomly close.
However in early dec, after a samsung software update, games and some apps started flashing black for 5 seconds and perhaps about 2 seconds of the app /game screen shown. It has not gone into sleep or anything as if the game / app appears on the screen you can still click on items and all. Restarting the tablet or factory reset did not help. Youtube app will still randomly close.
Already sent in to samsung service centre and they tell me they have reflashed the latest firmware.. however above problems remain. I asked customer support and they told me that at this point to wait for a new samsung update or app update which may solve the following issue. but thats going to take a while before an update comes from their tablet
Wonder is there anything i can do ?
Thank you.
lcaveyl said:
Hi all,
Just like to check as i am at a loss on what to do. I got my Samsung Galaxy Tab A7 10.4" SM-T500 last month. Generally it was ok except that samsung browser will hang when the tablet goes into deep sleep and it will take mins for it to 'catch up' meaning i cannot turn off the tablet or launch applications during that time. Youtube app sometimes will sometimes randomly close.
However in early dec, after a samsung software update, games and some apps started flashing black for 5 seconds and perhaps about 2 seconds of the app /game screen shown. It has not gone into sleep or anything as if the game / app appears on the screen you can still click on items and all. Restarting the tablet or factory reset did not help. Youtube app will still randomly close.
Already sent in to samsung service centre and they tell me they have reflashed the latest firmware.. however above problems remain. I asked customer support and they told me that at this point to wait for a new samsung update or app update which may solve the following issue. but thats going to take a while before an update comes from their tablet
Wonder is there anything i can do ?
Thank you.
Click to expand...
Click to collapse
This is happening to me since the latest update as well.
I wouldn't stress about too much. Updates have been coming pretty regular so just wait for an update. They've updated the tablet about 3 times since I bought it so I feel they'll have this fixed soon.
Nothing I've done fixed it so I'm just waiting for an update.
lcaveyl said:
Hi all,
Just like to check as i am at a loss on what to do. I got my Samsung Galaxy Tab A7 10.4" SM-T500 last month. Generally it was ok except that samsung browser will hang when the tablet goes into deep sleep and it will take mins for it to 'catch up' meaning i cannot turn off the tablet or launch applications during that time. Youtube app sometimes will sometimes randomly close.
However in early dec, after a samsung software update, games and some apps started flashing black for 5 seconds and perhaps about 2 seconds of the app /game screen shown. It has not gone into sleep or anything as if the game / app appears on the screen you can still click on items and all. Restarting the tablet or factory reset did not help. Youtube app will still randomly close.
Already sent in to samsung service centre and they tell me they have reflashed the latest firmware.. however above problems remain. I asked customer support and they told me that at this point to wait for a new samsung update or app update which may solve the following issue. but thats going to take a while before an update comes from their tablet
Wonder is there anything i can do ?
Thank you.
Click to expand...
Click to collapse
Do you have auto rotate on? It seems turning it off stopped the black screen for me. Give it a try until it's fixed with an update.
Thanks Halftebyte.
Tested to turn off the auto rotate but didnt help. There is a new Samsung update but seems it didnt do anything to help. i will try the factory reset later again
lcaveyl said:
Thanks Halftebyte.
Tested to turn off the auto rotate but didnt help. There is a new Samsung update but seems it didnt do anything to help. i will try the factory reset later again
Click to expand...
Click to collapse
Yes, I thought that solved it but you're right, turning off auto rotate didn't actually help.
I haven't gotten any new updates since version T500XXU2ATK3.
What version are you on?
I'm pretty confident a factory reset won't solve this problem. I'm happy I'm not the only one experiencing this. Hopefully an update will fix it soon.
My version is now T500XXS2ATL1, security patch level is 1 December 2020
You are right, the factory reset didnt do anything at all. It made it worst!! even at the home screen it will just keep flashing. I gave up and went back to the service centre and told them to do something as i could not work on it. They changed the motherboard and it seems ok for now. Stil testing it but problem seems to have gone away.
Suggest if yours is under warranty to do the same too!
lcaveyl said:
My version is now T500XXS2ATL1, security patch level is 1 December 2020
You are right, the factory reset didnt do anything at all. It made it worst!! even at the home screen it will just keep flashing. I gave up and went back to the service centre and told them to do something as i could not work on it. They changed the motherboard and it seems ok for now. Stil testing it but problem seems to have gone away.
Suggest if yours is under warranty to do the same too!
Click to expand...
Click to collapse
Oh wow. I hope mine isn't a hardware issue.
lcaveyl said:
My version is now T500XXS2ATL1, security patch level is 1 December 2020
You are right, the factory reset didnt do anything at all. It made it worst!! even at the home screen it will just keep flashing. I gave up and went back to the service centre and told them to do something as i could not work on it. They changed the motherboard and it seems ok for now. Stil testing it but problem seems to have gone away.
Suggest if yours is under warranty to do the same too!
Click to expand...
Click to collapse
Any update on your experience?
Just wanted to update that I solved this problem for myself by downgrading to firmware version T500XXU2ATJ6 which had a November 2020 build/release date (with Sept 2020 security patch unfortunately). I'm happy now though. Confirmed fully working after using for over a week.
Hmm after the hardware change, the tablet works as it should. I am still on the T500XXS2ATL1 firmware.
Interesting. Someone else on the Samsung forums had a similar issue and firmware downgrade solved his issue.
When a firmware newer than ATL1 comes out I'll try it.
Also, doubt this tablet will get Android 11 before May/June.
hmm wondering if there is anything different in our tablets (mobo chips /memory / etc) which made it behave so drastically with this firmeware update. And with a hardware change it seems to work better? hmmm wondering wondering.
I still have one small issue where every now and then unlocking the screen you may not be able to access any icons, i will need to lock the screen again and drag on camera/browser before i am able to use the tablet. This happened out of the box as well but didnt think much of it then.
lcaveyl said:
hmm wondering if there is anything different in our tablets (mobo chips /memory / etc) which made it behave so drastically with this firmeware update. And with a hardware change it seems to work better? hmmm wondering wondering.
I still have one small issue where every now and then unlocking the screen you may not be able to access any icons, i will need to lock the screen again and drag on camera/browser before i am able to use the tablet. This happened out of the box as well but didnt think much of it then.
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That's exactly what I'm wondering. Some minor component difference on the mobo having compatibility issues with the different firmwares.
Kinda sounds like a touchscreen issue you're having. Hopefully it won't get unbearably bad for you.

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