Hi, I bought my GS4 i9500 around 2 months ago, and few days ago while I was listening to music, someone called me and I noticed that the phone was a bit hot. I'm not exactly sure that that was the source of this problem.
Anyway, when I put the phone down, it didn't work, and after a few seconds it rebooted.
Ever since it rebooted it keeps doing problems - it reboots once in a while, the wi-fi doesn't work, and the touch is delayed sometimes (it doesn't respond for a while, and after a few seconds it suddenly responds to all the gestures I did over the last few seconds.).
I tried factory resting it, change frimware, clear cache and everything, and still nothing worked. It still does these problems.
I took it to the store where I bought it and they flashed it, and still it didn't solve it.
The problem is I rooted the phone, and I'm afraid the warranty won't be accepted if I send them the device.
Anyone knows what the problem might be?
Sorry for my bad English.
Thanks.
It worked for me to go fully back to stock. Maybe give that a shot,
Tunestwo said:
It worked for me to go fully back to stock. Maybe give that a shot,
Click to expand...
Click to collapse
If you mean by that to flash the original frimware, i've already tried that..
Any other ideas?
Danieliko said:
If you mean by that to flash the original frimware, i've already tried that..
Any other ideas?
Click to expand...
Click to collapse
Noop, sorry man. when i did go fully back to stock it went off... i think its a warranty problem here.
well, i'm currently dealing with the problem too, it automatically boots itself, my reception goes off, eventough im not in a dead spot. but: it only happens if im on ~20% battery. i think its a softwaresided problem. im running on the normal stock touchwiz with android 4.2.2.
im gonna send it to the operator, maybe it really is a warranty-sided problem.
irot3k said:
well, i'm currently dealing with the problem too, it automatically boots itself, my reception goes off, eventough im not in a dead spot. but: it only happens if im on ~20% battery. i think its a softwaresided problem. im running on the normal stock touchwiz with android 4.2.2.
im gonna send it to the operator, maybe it really is a warranty-sided problem.
Click to expand...
Click to collapse
Sent to operator, unfortunately the warranty has been expired (probably because I rooted), and they want ~450$ to repair it..
Hopefully ill find some solution.
Danieliko said:
Sent to operator, unfortunately the warranty has been expired (probably because I rooted), and they want ~450$ to repair it..
Hopefully ill find some solution.
Click to expand...
Click to collapse
~450$ suggest to get new one , when device reboot see if the battery temperature maybe the wrong with battery I was have the reboot problem and fixed with replace battery and reinstall full rom.
my rom is UBMG9
d34dlym4n said:
~450$ suggest to get new one , when device reboot see if the battery temperature maybe the wrong with battery I was have the reboot problem and fixed with replace battery and reinstall full rom.
my rom is UBMG9
Click to expand...
Click to collapse
I'll try that, thanks
Related
I've tried different ROMs (Dutty's wm6.1 v4.3; Topix 3.5 wm6.1; stock ROM; Miri WM6.5 v20) and Radios (the one which comes with stock ROM and 1.17).
And with all ROMs and Radios the same result:
1. When I'm starting browsing with Opera - the phone restarts. I noticed that it only happens when I'm browsing or using other applications which requires internet connection (like Google Maps).
2. After first restart phone begins restarting: when Smart Mobility text appears and phone vibrates it restarts again and again and again and never boots up.
3. I can boot up the phone only after removing the battery for some time (1 minute). If I put it back two quickly - no success.
Anybody had the same problem? My phone still has warranty. But how to prove that as it's not restarting all the time. Sometimes I can browse successfully without any problems at all. And sometimes it restarts few times in one day.
Any ideas?
Hmmm... strange battery activity.
Try checking the battery connection, if the battery is loose/moves around when you touch it with your finger, try putting a piece of paper on top, or the side, or which ever way it moves, So the battery will still touch the battery contacts. Doing a Hard Reset would not make a difference since you mentioned you tried various custom ROMs... I would suggest you try flashing back to Stock ROM, then see if the problem resolves itself.
Other than that, there may be a possibility that you have a defective unit.
try flashing back to Stock ROM
samlives said:
try flashing back to Stock ROM
Click to expand...
Click to collapse
Did that already few times. No success.
Mastoid said:
Hmmm... strange battery activity.
Try checking the battery connection, if the battery is loose/moves around when you touch it with your finger, try putting a piece of paper on top, or the side, or which ever way it moves, So the battery will still touch the battery contacts. Doing a Hard Reset would not make a difference since you mentioned you tried various custom ROMs... I would suggest you try flashing back to Stock ROM, then see if the problem resolves itself.
Other than that, there may be a possibility that you have a defective unit.
Click to expand...
Click to collapse
I doubt that this is battery related. It happens only when I'm using data connection (browsing internet etc.). So it's not a battery issue.
Unfortunately, i've never come across anyone else that has experienced the same issue as you do.
Is your phone still under warranty? if so, you may want to consider returning it to HTC for repairs but make sure it has stock ROM and Radio versions beforehand if you decide to do this.
Best Regards.
Hi,
Just flashed back to _HTC Touch HD_MR_2009_RUU_BlackStone_HTC_FIN_1.56.414.0_Radio_52.62.25.34_1.13.25.24_Ship
Tomorrow I'll take it to HTC service.
Yes.. the phone is still under warranty (1 year still remains).
I made a movie of my phone restarting.. and put it into my SD card. So I will show them.
Ok Bullka, good luck with everything and I hope you get is fixed quickly. However, if you continue to have the same problem and HTC Repairs refuse to fix it, please post back here and hopefully someone else may have an appropriate solution.
Let us know the outcome, if possible.
Best Regards.
bullka said:
Hi,
I made a movie of my phone restarting.. and put it into my SD card. So I will show them.
Click to expand...
Click to collapse
Now that is a very good idea!
One thing though...does the movie show the stock ROM? If not it could give them an excuse not to do it under warranty.
Good luck
I actually had exactly the same problem with Opera and phone rebooting a little while ago. The difference was that it dint boot up no matter how long I left the battery out.
I then use diamond MTTY, yes MTTY, to flash back stock rom, and it works fine until now.
samlives said:
Now that is a very good idea!
One thing though...does the movie show the stock ROM? If not it could give them an excuse not to do it under warranty.
Good luck
Click to expand...
Click to collapse
Hi,
Of course I flashed back to stock before making that movie. But the phone restarts even before showing the ROM/radio version at the right corner on the bottom. Just the label Smart Mobility appears and phone restarts.
Thanks for your support.
I'll let you know the results.
Just received my HD back from HTC service.
They didn't say what they have fixed. The lady in the reception just said that it's fixed now Doesn't give much confidence
Anyway I did a quick internet browsing while driving to my office. No phone restarts. usually it happens when I'm in the bed doing more browsing.
Deep in my heart I believe that they fixed it. But let's see how it will be next day.
See ya!
bullka said:
Just received my HD back from HTC service.
They didn't say what they have fixed. The lady in the reception just said that it's fixed now Doesn't give much confidence
Anyway I did a quick internet browsing while driving to my office. No phone restarts. usually it happens when I'm in the bed doing more browsing.
Deep in my heart I believe that they fixed it. But let's see how it will be next day.
See ya!
Click to expand...
Click to collapse
Excellent news mate
I hope it works out for you... so far so good
Just noticed what my IMEI number is different now. They changed it on Warranty Card as well.
So it makes me believe that they really fixed something by changing internals and not just reflashing the ROM.
Woohoo!!!
i had this too. phone goes off whilst browsing the internet on wifi - but only occasionally. sent to htc and they replaced the motherboard for me - all fine.
***EDIT***
Well it would seem like my random reboots have gone away. Thanks to Tubgirl for the suggestion, but using Hastarin's 7.5R kernel with NO overclocking, AXI etc, it's finally stable once again.
In fact, I used that kernel with Darkstone's latest 3.2 build and the battery is crazy. I am getting approximately 7 hours of battery life for every 10% of the battery. That's with BT, data and all syncing turned on and basic use. That's around 3 days of life for a light user. Didn't even get that with winmo!
So for me - the moral of the story is stick to the clean, non overclocked kernels. As for speed, I cannot tell the difference (I don't play any games to be fair though).
***END***
For some strange reason, my phone randomly reboots at completely bizarre intervals when running Android. I can't put my finger on what it might be. So some questions!
- Does anyone else experience this?
- I'm running VBN RC3 Minimal WM ROM, might it be this?
- I'm running the 2.14 Radio is it this?
- I'm running mostly Mdeejay builds could it be them (happens with all of the one's I've tried)?
- Is it likely to be piece of android software?
- Is there any way I can find a log to see why it's rebooted?
Random Reboots
I have been experiencing this problem for about a month now. I have tried numerous roms and android combinations, as well as changed radios. The problem still returns no matter what combination I try. So I'm kind of
Could be a problem with your battery. Try replacing it.
Sent from my HD2 using XDA App
i had same problem.. what i did was fully drain my battery, than recharged it fully on off mode, with cable plugged in turned it on that charged again till i saw green LED light
since than it worked nicely no random boot
give it a shot id say
cheers
My HD2 has never done it, but my mates has.
He contacted HTC on Thursday and they are repairing it under warranty.
It is a well known issue that affected around 3000 handsets in the UK apparently. They call it the "heat related reboot", and it involves replacing the motherboard and another component.
His has gone back, they sent a courier to collect it..
Mine has been randomly rebooting for about 2 weeks now.
It usually happens once a day when running Winmo or Android. Sometimes when it reboots I get a rectangular box across the bottom of the screen for about a second. I dont know if this is caused by the Radio Rom update or it is just coincidence.
I have swapped the battery but it has made no difference.
It's driving me mad.
deadey3 said:
i had same problem.. what i did was fully drain my battery, than recharged it fully on off mode, with cable plugged in turned it on that charged again till i saw green LED light
since than it worked nicely no random boot
Click to expand...
Click to collapse
Thank you I will try this first!
stratplayer said:
My HD2 has never done it, but my mates has.
He contacted HTC on Thursday and they are repairing it under warranty.
It is a well known issue that affected around 3000 handsets in the UK apparently. They call it the "heat related reboot", and it involves replacing the motherboard and another component.
His has gone back, they sent a courier to collect it..
Click to expand...
Click to collapse
I have sent them an e-mail describing my issue, quoting you I will see what they say. Hopefully they will sort it soon because my first year of warranty expires in one month!
Oh also, if I send it back for warranty, I suppose I'll need to revert it back to the 02 defaults and remove all traces of HSPL! Is this possible?
i have this problem too, under android and wm. Still testing to find out hwats causing it but looks more and more a heat issue, eventhough it does not heat that much.
unfortunately dont have warranty so not sure what i can do.
when i have an audio or video stream, or navigator thats when it happens mostly. but i had random reboots as well for no reason.
is there something on WM we can use to find out whats making it reboot?
i get this issue every once in a while when i go to sleep and wake up and its booted up in windows? its happened about 2 or three times but doesn't happen every day.
Me too!
I'm also experiensing this. It started just when the whole android hd2 thing started. I have this problem no matter what radio/rom I'm using (except from stock). Reboots in win. Android gives SOD/reboots. I've tried some reasearching in to this and found out that when I flash back to original rom/radio it's stable. Between every flash i do Task29.
I've tried different memory cards and even swapped the battery with a collegue.
Still the same. Funny thing if it suddenly are many people experiensing this problem..
Could it have something to do with android experiments?
Bad thing is that it would be difficult to send it in for repair since it's working with original rom/radio.
You should all try to flash a stock radio and rom to see if it still reboots.. Mine don't..
jonboyuk said:
Oh also, if I send it back for warranty, I suppose I'll need to revert it back to the 02 defaults and remove all traces of HSPL! Is this possible?
Click to expand...
Click to collapse
Yea there is way, google "how to remove HSPL" eventually it will bring u to xda thread and if ur not sure YouTube it there is heaps of floating around
jonboyuk said:
For some strange reason, my phone randomly reboots at completely bizarre intervals when running Android. I can't put my finger on what it might be. So some questions!
- Does anyone else experience this?
- I'm running VBN RC3 Minimal WM ROM, might it be this?
- I'm running the 2.14 Radio is it this?
- I'm running mostly Mdeejay builds could it be them (happens with all of the one's I've tried)?
- Is it likely to be piece of android software?
- Is there any way I can find a log to see why it's rebooted?
Click to expand...
Click to collapse
I use the same VBN ROM but this build [build]20.09.10||JDMS 1.3|FRF91 Latest Stable Nightly||RC11 WITH AXIS! and Radio 2.12. I dont have any problem (reboot, sleep of dead, no robot voice...)
I switched to the latest hyperdroid v1.6 and have not had this problem yet although It did happen to me a lot when I was running different builds (cant remember which ones sry) Try switching builds and also make sure you turn everything off in WM like bsb tweaks and radio all that stuff. Its weird but it helps considering that everything gets turned off when u hit clrcad.exe anyways but it has helped the stability of my builds.
Alot of us seems to get these reebots in win also...
I wonder if it's got anything to do with the overclocking with setcpu? Hmmmm....
i had this exact same issue , bought phone of eBay so had no proof if purchase . phoned htc they said its 100% covered under warranty , they had it back for repair for 5 working days . they also replaced the external casing as it had a few chips from a drop , they pretty much returned a brand new phone apart from the serial number sticker tomtom no longer recognised the device id so i had to reactivate my maps , so they have at least replaced the mainboard . top customer service ! give them a ring its worth a try they can only say no
herukano said:
i had this exact same issue , bought phone of eBay so had no proof if purchase . phoned htc they said its 100% covered under warranty , they had it back for repair for 5 working days . they also replaced the external casing as it had a few chips from a drop , they pretty much returned a brand new phone apart from the serial number sticker tomtom no longer recognised the device id so i had to reactivate my maps , so they have at least replaced the mainboard . top customer service ! give them a ring its worth a try they can only say no
Click to expand...
Click to collapse
nice is there a way to check warranty online? i also bought it from ebay? where you located?
i'm also experiencing this random reboot phenomenon.. happened only after i started experimenting with Android on my HD2.. now the reboot issue happens with WinMo as well.. i've been using the same radio, ROM and same builds..
btw, since jonboyuk mentioned it, i did play around with "setcpu".. could this be the culprit??
Hello..
I've noticed that my HD2 also reboots sometimes in Android. I haven't used WM for a long, so I really don't know if it also reboots in WM. My question is though, is this a hardware issue? Never had this sorts of reboots before starting this Android @ HD2 game. An answer (or just a thought) to this question, will help me, since I have to send my HD2 for a repair tomorrow, cause the microUSB slot is broke. But if the reboot issue is a hardware fault, then I should also report that, to the repair center.
Thanks.
Hey,
I have a major problem for a couple of weeks now. My phone just keeps waking up randomly and turns the screen on by itself. I have root and s-off and tried out a few roms. Sense Roms as well as MIUI roms... It does not make a difference at all, so I guess it can't be rom related. I have read a few more posts on the web of users having a similar problem but there was no solution given anywhere.
Also, my speaker automatically turns on when I receive or make a call. These two problems seem interconnected since there is at least one person on xda having exactly the same two issues...
Does anybody have an idea or a solution for this? I would be thankful for any kind of help! Thank you in advance!!!
I've a similar problem a bunch of months ago, my phone turn on automatically, without no logic. I've resolved the problem pulling out the battery for a night, after that the problem disappeared.
I hope that will help you to resolve your problem,
Rodomar705
Thanks, I will try that out tonight and report!
Ok, I tried it out last night, but it did not work
Does anybody have a different idea?
Dabarr said:
Ok, I tried it out last night, but it did not work
Does anybody have a different idea?
Click to expand...
Click to collapse
Did you check the date and time once you'd insert battery inside DHD? I think to solve the problem that way, you should leave DHD without battery until the internal battery will be totally discharged. It takes approx. 12-14 hours, and you can be sure only if turning on DHD you'll find time and date set to 12:00am, 1st jan 1980 (or something like that).
Yeah, it definately worked though, time was resetted as well. I turned it in today, hope to be able to pick it up next week. Before, I ran the Ruu to set it back to shipping condition... It still had the same error, so it is definately not rom related...
It is a huge drag without it... Already feeling uncomfortable ^^
Dabarr said:
Hey,
I have a major problem for a couple of weeks now. My phone just keeps waking up randomly and turns the screen on by itself. I have root and s-off and tried out a few roms. Sense Roms as well as MIUI roms... It does not make a difference at all, so I guess it can't be rom related. I have read a few more posts on the web of users having a similar problem but there was no solution given anywhere.
Also, my speaker automatically turns on when I receive or make a call. These two problems seem interconnected since there is at least one person on xda having exactly the same two issues...
Does anybody have an idea or a solution for this? I would be thankful for any kind of help! Thank you in advance!!!
Click to expand...
Click to collapse
same here, i have the MIUI ROM, will try with another version.
Dabarr said:
Yeah, it definately worked though, time was resetted as well. I turned it in today, hope to be able to pick it up next week. Before, I ran the Ruu to set it back to shipping condition... It still had the same error, so it is definately not rom related...
It is a huge drag without it... Already feeling uncomfortable ^^
Click to expand...
Click to collapse
Sorry mate!! Just wait for a week, ist not so long time, and you'll get back your phone as new as when you bought first time!! Hope this makes you feel a little bit of joy!!
Ok, I have gotten my phone back on thursday (after one week)...
SO far so good, everything worked again, they even set the proximity sensor right again... Then I rerooted it and put another MIUI on it...
On friday then, I put Vipermod back in and undervolted it by 50 mA... BOOM, the issue came back, I couldn't remove it, so I took the battery out and waited for 12 hours, as you suggested... and it worked... Issue was gone... Then I ran vipermod again and BOOM the issue was there again... It didn't even help to set the mA values back to normal, I had to reset it again by taking out the battery for 12 hours.
So my conclusion is that this issue is directly related to the actual USE (not just the installation) of vipermod... Can anyone confirm? Don't want to put out false information in the vipermod thread without having others to confirm...
need help also
Stinger696 said:
need help also
Click to expand...
Click to collapse
have you tried pulling out the battery already?
xlxl said:
same here, i have the MIUI ROM, will try with another version.
Click to expand...
Click to collapse
As I have stated before: Rom change haven't helped me.. Did it work for you ???
Dabarr said:
As I have stated before: Rom change haven't helped me.. Did it work for you ???
Click to expand...
Click to collapse
If changing the ROM didn't help then it is an app issue. One of your apps is causing it. Time to look deeper
I have exactly the same issue! Also with the speaker sometimes. Really annoying. If an app is causing it, how can we find out which one? I'm using ARHD 6.1.0, but I've had the issue with older versions of the ROM too (with the same apps installed).
freakshock said:
I have exactly the same issue! Also with the speaker sometimes. Really annoying. If an app is causing it, how can we find out which one? I'm using ARHD 6.1.0, but I've had the issue with older versions of the ROM too (with the same apps installed).
Click to expand...
Click to collapse
Only way to find out is to test them one by one by reinstalling them one at a time
Hi
Has anyone experienced that the tablet switches off constantly with out any any specific reason?
I could easily surf or read an email without switching off.. but then i would watch a movie and it switch off instantly or the other way around and its not even shutting down.. it just goes from powered on, to completely switched off.. It does not get hot and it does charge perfectly and the battery level does not drop/discharge radically.. it has never been dropped or manhandled. and it started doing last week
I'm on stock 3.2 PDA:KMP CSC:KMP (XAB), not rooted..
Any ideas, suggestions?
Thanks in advance
I suggest you to discuss your matter from where have you bought the notebook as there might be some problem in hardware
SofiaBrown said:
I suggest you to discuss your matter from where have you bought the notebook as there might be some problem in hardware
Click to expand...
Click to collapse
What notebook?
You might have some apps installed that cause this...?
Jay Rock said:
What notebook?
You might have some apps installed that cause this...?
Click to expand...
Click to collapse
I hope he means tab?
Im gonna give that a shot. since that's the only thing i said i yes to, after the factory reset.
ill get back with the results
Thanks
-TB-
I used to own a Galaxy Tab plus 7.0, which experienced this known problem of random reboot and/or sleep of death. You could google that to find out more.
I've since returned it for a refund. Then I picked up this used P7500 a month ago. It has not experienced not even one reboot. Sure, apps do crash from time to time, but the OS never completely froze.
How long have you owned your unit? If relatively new, I would returned it. If for a while, and only recently you experienced the problem, then I would do a factory wipe, or at least re-trace your steps and uninstall the last few apps. Also, ask yourself whether the problem is already related to certain apps. If so, get rid of those apps.
hi
Did a complete wipe.. so now its close as possible to factory default..
Could it be a battery calibration error? it works plugged in to either pc or wall socket.. works 10min after but then switches of randomly
Thanks for all the help/suggestions so far really appreciate it!
I know some mentioned the option of returning it.. But its bought in the US and im located in Denmark!
-TB-
Hi.
I have been having very strange issues with my battery, and I hope that there are some people here who know about the hardware more than I do and might be able to help me.
First of all, the battery indicator is unstable, it can show me 49% of battery and suddenly tell me there is only 10% left. I am attaching a screenshot of my battery stats where those spikes are visible.
Or worse, the battery indicator might suddenly jump to 0% and make the phone turn off, then when I turn it on it shows that it has at least 25% left.
Second problem, I very often can't charge the phone. I connect the charger, and the notification LED doesn't light yellow, instead, the whole battery menu just disappears from the settings so I can't access it... And after a few hours it might begin actually charging, then the menu is visible.
Battery temp always shows -30 degrees celsius, or some similarly impossible temperature.
After trying to switch to a different kernel (from unleashed to hells core) and to a different rom (from purity to android L and liquidsmooth) I decided this is an hardware problem and bought a new (hopefully original) battery on ebay.
I installed the new battery. Now it does work a little bit better, but still, the problems persist.
Is there anything I can do, before buying a new phone?
It doesn't have warranty anymore, it's one and a half years old.
Thanks
Definitely battery failure. Replace the battery or buy a new phone
Sent from my Nexus 4
This is most definitely due to a faulty battery, so time to get a new phone. At least Shamu's release is right around the corner.
Hi
Thanks for your help.
I did replace the battery a few days ago, and the problem still persists. Which makes me think it's something else.
romitkin said:
Hi
Thanks for your help.
I did replace the battery a few days ago, and the problem still persists. Which makes me think it's something else.
Click to expand...
Click to collapse
I'd try comletly stock rom, and see if the issue persists.
Yup, stock ROM always first step, then replace battery. If it still persists, than it is most likely some other hardware issue that might not be worth it to replace.
Sent from my Nexus 4 using XDA Free mobile app
romitkin said:
Hi
Thanks for your help.
I did replace the battery a few days ago, and the problem still persists. Which makes me think it's something else.
Click to expand...
Click to collapse
Exactly same situation with my Nexus 4. Battery being replaced and it's not better. Just ordered a Moto X 2014 and waiting for it.
I tried the stock ROM. And it didn't solve the problem. Is there anything else I can check about the hardware before replacing the whole phone?
romitkin said:
I tried the stock ROM. And it didn't solve the problem. Is there anything else I can check about the hardware before replacing the whole phone?
Click to expand...
Click to collapse
Have you just flashed a stock rom, or completley restored the phone to factory settings using google factory images?
Serris said:
Have you just flashed a stock rom, or completley restored the phone to factory settings using google factory images?
Click to expand...
Click to collapse
I used a factory image, it deleted everything including my sd-card etc
romitkin said:
I used a factory image, it deleted everything including my sd-card etc
Click to expand...
Click to collapse
Hmm unfortunately this leaves me without any ideas. May ask how old is your phone and did you drop it previously?
It's one and a half years old, and well, I did drop it a lot.However, I always used a good case (ringke fusion) and I don't recall any recent drops prior to the time the problems started.