S10+ keeps freezing + fingerprint sensor issues - Samsung Galaxy S10+ Questions & Answers

Hey guys,
so I got my s10+ about a week ago and I was actually very happy with it. But about 3 days ago my s10+ froze and ever since freezes multiple times during the day. It most often happens when I'm trying to use it while I'm on the phone via bluetooth headset. Also since about the same amount of time my fingerprint sensor is super buggy and I have to retry multiple times to get to unlock it. I've paid nearly 900€ for this device so that's both very annoying.
Does anyone else has the same issues that I have? Especially the freezing part?

thomas333 said:
Hey guys,
so I got my s10+ about a week ago and I was actually very happy with it. But about 3 days ago my s10+ froze and ever since freezes multiple times during the day. It most often happens when I'm trying to use it while I'm on the phone via bluetooth headset. Also since about the same amount of time my fingerprint sensor is super buggy and I have to retry multiple times to get to unlock it. I've paid nearly 900€ for this device so that's both very annoying.
Does anyone else has the same issues that I have? Especially the freezing part?
Click to expand...
Click to collapse
Have you taken any system updates since you've had it? If so, I'd likely try a full reset of the phone although I know it's a pain but it does help sometimes. I haven't noticed a lot of chatter about freezing exceot for the Chinese Snapdragon rooting bunch.

Yeah, at day one I took the update that was available and also checked for new. I'll try the full reset. But it's weird that I'm the only one that seems to have this problem...
Tel864 said:
Have you taken any system updates since you've had it? If so, I'd likely try a full reset of the phone although I know it's a pain but it does help sometimes. I haven't noticed a lot of chatter about freezing exceot for the Chinese Snapdragon rooting bunch.
Click to expand...
Click to collapse

Currently have S10. I received this morning a light update for fingerprints. Now work better and faster.
Telus Canada. Snapdragon
Sent from my Galaxy S10 using XDA Labs

Related

Lg G4 Canadian variant H812 touchscreen issues

Hi, I have looked through the threads but haven't found info, wanted to see what fellow Canadian owners have done in regards to the touchscreen issue. Also wanted to add this thread as to show another variant having issues, Rogers was unaware until I called them and they saw xda threads. They were helpful but unfortunately advised have to wait for LG to send an update. I have tried all of the suggestions for the other variant phones including installing SGS touchscreen booster and unfortunately nothing helped. Have the Rogers variant and was wondering if others have found a solution temporarily. Rogers hasn't received the lg keyboard update yet. Thanks all.
Cobthaich said:
Hi, I have looked through the threads but haven't found info, wanted to see what fellow Canadian owners have done in regards to the touchscreen issue. Also wanted to add this thread as to show another variant having issues, Rogers was unaware until I called them and they saw xda threads. They were helpful but unfortunately advised have to wait for LG to send an update. I have tried all of the suggestions for the other variant phones including installing SGS touchscreen booster and unfortunately nothing helped. Have the Rogers variant and was wondering if others have found a solution temporarily. Rogers hasn't received the lg keyboard update yet. Thanks all.
Click to expand...
Click to collapse
I'm on Rogers, and SGS fixed my issues. All the US carriers are releasing updates as we speak, so I can only assume the Canadian carriers will follow soon. LG is getting returns because of this issue, so you can bet they will be all over a fix.
As for Rogers being unaware of the issue...that's bull. They always say that. Rogers knows.
LG G4
Thanks for the reply. Awesome to hear SGS worked for you. Did you do anything else, developer options etc? I will perform another factory reset and try again. Hope I can get it working, pain in the arse having the missing touches. Hopefully rogers does it sooner than later.
OP, there's another post for CDN models here. LINK
I am also experience pretty annoying touch screen issues, and I can't even exchange with WIND since they claim they're out of stock.
Cobthaich said:
Thanks for the reply. Awesome to hear SGS worked for you. Did you do anything else, developer options etc? I will perform another factory reset and try again. Hope I can get it working, pain in the arse having the missing touches. Hopefully rogers does it sooner than later.
Click to expand...
Click to collapse
I didn't change anything in my developer options (other than disabling all animations). My Touchscreen issues weren't bad to begin with, and I DO NOT use the stock keyboard. Both of those are most likely why SGS helped me.
Thx for the info guys, I will read through the cdn section and start using swift key with sgs.
I think this whole issue is overrated. Yes, I get the occasional miss but so what? Same thing has happened with every smart phone I've owned. Maybe I didn't tap hard enough, maybe I did. But why does the occasional miss get people's knickers in such knots. It has virtually no effect on the user experience with this great phone.
rgs2 said:
I think this whole issue is overrated. Yes, I get the occasional miss but so what? Same thing has happened with every smart phone I've owned. Maybe I didn't tap hard enough, maybe I did. But why does the occasional miss get people's knickers in such knots. It has virtually no effect on the user experience with this great phone.
Click to expand...
Click to collapse
I wouldn't say that. You might not be getting the issue as others are. Apparently it's pretty bad with some phones.
If you didn't know, the LG G2 had a huge issue with its touchscreen where the top portion of the screen stopped working, edge to edge, so people couldn't tap on anything in that portion of the screen.
The G3 also had its issues and now G4. LG clearly needs to change their touchscreen/digitizers and use someone else's if they're incapable of reliability.
Anyways, I was coming here to start a new thread and ask if someone tried the version from Wind to see if it has the touchscreen issue before I buy the phone. Thank you to the person who mentioned it !!
rgs2 said:
I think this whole issue is overrated. Yes, I get the occasional miss but so what? Same thing has happened with every smart phone I've owned. Maybe I didn't tap hard enough, maybe I did. But why does the occasional miss get people's knickers in such knots. It has virtually no effect on the user experience with this great phone.
Click to expand...
Click to collapse
It might not be too apparent for other people, but on mine it's been getting worse. Someone mentioned before that it actually seems issues get worse as the phone gets hotter.
Not sure how much of that is true, but it kills the experience for me.
Ramsey said:
I wouldn't say that. You might not be getting the issue as others are. Apparently it's pretty bad with some phones.
If you didn't know, the LG G2 had a huge issue with its touchscreen where the top portion of the screen stopped working, edge to edge, so people couldn't tap on anything in that portion of the screen.
The G3 also had its issues and now G4. LG clearly needs to change their touchscreen/digitizers and use someone else's if they're incapable of reliability.
Anyways, I was coming here to start a new thread and ask if someone tried the version from Wind to see if it has the touchscreen issue before I buy the phone. Thank you to the person who mentioned it !!
Click to expand...
Click to collapse
I have WIND one, and the issue is there.
It started off being hardly noticed now and could seem to be my mistake. Now it's much worse and every other swipe registers as a type, taps are missing around 50 - 60%. Can't get it exchanged either since WIND claims their sold out of G4's in the GTA region, with an exception of one return for an S6.
Not entirely sure I will keep my G4 as much as I love it.
AegisValour said:
It might not be too apparent for other people, but on mine it's been getting worse. Someone mentioned before that it actually seems issues get worse as the phone gets hotter.
Not sure how much of that is true, but it kills the experience for me.
I have WIND one, and the issue is there.
It started off being hardly noticed now and could seem to be my mistake. Now it's much worse and every other swipe registers as a type, taps are missing around 50 - 60%. Can't get it exchanged either since WIND claims their sold out of G4's in the GTA region, with an exception of one return for an S6.
Not entirely sure I will keep my G4 as much as I love it.
Click to expand...
Click to collapse
I think going for the S6 is the best choice. I'm considering the 3 phones, M9, g4, s6. S6 seems to be the least buggy, as usual. M9 has its hardware issues or I'd get it.
Ramsey said:
I think going for the S6 is the best choice. I'm considering the 3 phones, M9, g4, s6. S6 seems to be the least buggy, as usual. M9 has its hardware issues or I'd get it.
Click to expand...
Click to collapse
Honestly every phone has it's quirks, by no means will your S6 have no chance of issues. You can check out the S6 forum on XDA for more info.
Even with that being said, this LG G4 touch screen issue seems pretty big IMO in comparison to the number of issues on the S6.
Apart from Touchscreen issues, are you guys getting the Wi-fi issue?
Ramsey said:
Apart from Touchscreen issues, are you guys getting the Wi-fi issue?
Click to expand...
Click to collapse
I am. I find it pretty weak. The phone is useless with using Dnset app.
Sent from my LG-H812 using Tapatalk
Check the S6 forums at Android Central. The S6 is a train wreck of issues compared to the G4.
Overheating, dead gyroscope, lagging, front camera purple dots, horrid battery life....
GibMcFragger said:
Check the S6 forums at Android Central. The S6 is a train wreck of issues compared to the G4.
Overheating, dead gyroscope, lagging, front camera purple dots, horrid battery life....
Click to expand...
Click to collapse
To be fair, some of those aren't real issues that ONLY affect the S6.
"Overheating" seems like almost a loose term as people complain about their phones getting hot, but it happens to nearly every android phone.
Lagging "issue" seems to be something people will always complain about with every new phone for some reason, heck there's even post about it here.
"Horrid battery life" isn't really that bad. Yes the G4 is better, but even then people still complain about having a issues with it.
I still think having touch screen issues is the worse, especially since the updates for the US seemed to have fixed it for some while others are still plagued by it.
It leaves me in a state indecisiveness where I love this phone and want to believe it can be fixed via software or I should just cut my losses and exchange to an S6 while I can.
I agree with you. Overheating is going to be an issue for any high end phone going forward, because processors keep getting more powerful (with no active cooling), and phones keep getting thinner. Overheating is also subjective. Most people feel their phone getting warm and assume it's overheating. If it doesn't warn you and start throttling, it's not overheating.
Battery life is totally subjective as no two users are the same. Screen on time is the worst way to measure battery life. Someone surfing the net is going to get a lot more screen on time than someone gaming and watching 4k videos.
LG G4 Touch screen issue is present in Canada as well
I am reposting my reply on this Canadian thread:
To all Canadian LG G4 buyers, the touch screen problem is alive and present in Canada as well. I bought a Wind Mobile LG G4, everything was fine at first but once I plugged it into the charger, it started to to miss touches and being unresponsive (the touches won’t register on the first try) the good test is when you double tap to wake or sleep OR when you go to phone’s setting and touch “about phone” or something else and it misses the first touch. It SHOULD NOT miss any touches, period. I put it next it to my LG G3 and on my LG G3 double tap to wake and sleep worked every time and no missed touches in the phone setting either, when it was plugged into the charger.. but it didn’t work on LG G4 which is unacceptable for $700 phone, once again it only happens when you PLUGGED IT in to the charger, if its disconnected it works fine. I returned that phone

A few bugs after a week of usage

So I am trying the Samsung promo for a month and have been using the device for a week now. Here is my initial thoughts- complains/kudos/rants:
1. I still freaking hate Touchwiz. Its ugly, too complex and still has a lot of bloat. I am using touchwiz after 2-3 years now and I still feel its extremely ugly.
2. Samsung has really turned it around with the hardware. It feel premium, battery life is good and screen is stunning. The camera is probably the best out there.
3. I have noticed the small bezzles on the side causes the apps to open when I dont want to use them. This gets really annoying.
4. S-pen as actually not that bad and I use it quite a bit.
5. When the phone is locked and away, I have noticed the notification don't come up right away. I have seen Whatsapp and email notifications come in really late and show up only when I opened the app. Thought it was weird.
6. The finger print unlock works great all the time.
TLDR- Someone please make a Note 5 with Stock Android running.
I had the AT&T variant for a little over a week and took it back to the store. I found that when travelling out of state no one could hear me talk until I rebooted the phone. The same thing happened when I returned home. It also has major issues with 5ghz wifi that my HTC One M7 doesn't have. There were a few other glitches that required a reboot to clear up but I don't remember what they were at this point. It was a blistering fast phone, but I need something more reliable. I feel like if I could have rooted the thing I'd have been able to fix it. Now I'm just waiting for my chance to buy the n920i 64gb model and I'll try it again.
I get black screens sometimes. No button response for a moment. anyone facing the same issue?
http://forum.xda-developers.com/note5/general/note5-user-reviews-opinions-t3190343

Giving up on this phone for now

Hi All, I've given up on this phone will all the lag!
I always have 1GB in use of Ram in the system, is it the same for everyone? And after a few day to day apps, it starts lagging. I have so many workarounds but it's so frustrating that it's supposed to be a "new" phone.
I'm not really sure how Sony works, but do you think this will be fixed in firmware 6.0?
When do you think it will be released?!
Ofcourse everyone has 1gb of ram for the system but the phoner still smooth as butter so all this negative talk without proof is just retarded,
What lag are you talking about? I havn't seen it since first update...
Just started the return process for this phone. Camera is just not that good, phone lags, using the camera shortcut from the lockscreen can take over 5 seconds.
Getting a Nexus.
I don't have lag problems, but rebooting issues not related to overheating, as the phone is at normal temps when it reboots.
Neither have had any camera or battery issues, it withstands very well long recording times and the hottest it got was around 65ºC.
I'm thinking about the simcard causing the rebooting issue as it is a trimmed down microsim and it could be touching something inside the phone or even failing the contacts.
I got my hopes up when buying this phone, but apart from the rebooting issue, it is still meeting my expectations.
A good OS should keep most of the RAM full at all times, no? After all, RAM is much faster than the non-volatile storage..

Strange reboots after OTA

Has anyone else had this issue? I got an OTA last night around midnight, and it has rebooted itself in the middle of use twice today.
Nope
Any idea of what the OTA actually installed?
I have no clue
I'm having the same issue. Phone has rebooted 3 times today.
What version did the OTA bring your phone up to? PB4??
G935vvrs2apb4
I had sync.me installed as a way to get profile pics in contacts. I uninstalled it yesterday and it hasn't rebooted since. Seemed like it was over working the phone. Carbonad, do you have sync.me?
My Note 5 and S7 Edge reboot itself at least once a day minimum. My Note 5 reboots more than the S7 Edge, though. Also, my S7 Edge likes to vibrate when there's no notifications, button presses, or even screen touches - along with the screen turning on whenever it wants to. Yet the battery still lasts forever. I also get false touches quite a bit (mentioned in another thread by another user).
Samsung FTW. Still not as many problems as I hear all of my family and friends complaining about with their beloved iPhone. But my Samsung is "far from superior"? Lolz.
All phones matter.
Delakit said:
My Note 5 and S7 Edge reboot itself at least once a day minimum. My Note 5 reboots more than the S7 Edge, though. Also, my S7 Edge likes to vibrate when there's no notifications, button presses, or even screen touches
Click to expand...
Click to collapse
I never had a smartphone that would randomly and regularly reboot itself. The fact that both of yours do that seems like an odd coincidence to me. You think maybe it's an app you have installed on both devices that could be the culprit? If my phones were doing that I would have them replaced because that's not normal. BTW, I have the overly sensitive screen issue on my S7 Edge but apparantly it's the nature of the beast. I went to both Best Buy and a Verizon store and played around with their display models. They all seem about the same. So I guess it's something you have to adjust to. I'm still looking forward to a fix in a firmware update though.
Eddie Hicks said:
I never had a smartphone that would randomly and regularly reboot itself. The fact that both of yours do that seems like an odd coincidence to me. You think maybe it's an app you have installed on both devices that could be the culprit? If my phones were doing that I would have them replaced because that's not normal. BTW, I have the overly sensitive screen issue on my S7 Edge but apparantly it's the nature of the beast. I went to both Best Buy and a Verizon store and played around with their display models. They all seem about the same. So I guess it's something you have to adjust to. I'm still looking forward to a fix in a firmware update though.
Click to expand...
Click to collapse
I'm not totally sure what it would be cause by on the Note 5. It started after the first Marshmallow update. I can't do an OTA because it's no longer on a carrier, so I'm not sure if any updates (if released) would fix it or not. I do use Nova Prime on it for a launcher, and the device has a fair amount of apps and is loaded with widgets on 3 screens (including the home screen).
The S7 Edge doesn't do the reboots anymore since the 2nd Marshmallow update, so that's no longer an issue. After today's update, the phone isn't waking randomly anymore, so the screen is turning on randomly. I also haven't been experiencing the vibrate issue either. The device appears to be a lot more stable than previously, too.
I assume its a mixture of updates through firmware and apps that cause the issues I was experiencing, but it's difficult to say.
I only experience an "overly sensitive screen" when I play Clash of Clans and hold my finger in one spot on the screen - it'll start shaking as if I was moving my finger slightly in different directions. I just checked now and it doesn't do that anymore, so that may have been fixed.
I haven't been able to update the Note 5 yet, nor am I to worried about it at this point, so I can't confirm any changes on that device.
However, the S7 Edge of mine is preforming exceptionally today. Much better than it was even preforming this morning pre-update.
Delakit said:
I
I haven't been able to update the Note 5 yet, nor am I to worried about it at this point, so I can't confirm any changes on that device.
However, the S7 Edge of mine is preforming exceptionally today. Much better than it was even preforming this morning pre-update.
Click to expand...
Click to collapse
That's good that your S7 issue is resolved. Maybe Samsung is aware of some of the screen issues and is working on it with updates. As far as your Note 5, you can probably find the latest firmware on Sammobile.
Eddie Hicks said:
That's good that your S7 issue is resolved. Maybe Samsung is aware of some of the screen issues and is working on it with updates. As far as your Note 5, you can probably find the latest firmware on Sammobile.
Click to expand...
Click to collapse
I spoke too soon as most of the issues came back again.
Not sure what the problem is, but oh well.
There's been a problem with every phone I've purchased - HTC Hero, HTC Evo3D, Galaxy S4, Note 3, Note 4, Note 5, and S7 Edge.
The difference is that I was able to install custom ROM's on those older devices.
It's always something. That's how it goes.
Delakit said:
I spoke too soon as most of the issues came back again.
Click to expand...
Click to collapse
I know that feeling. At the suggestion of a Verizon tech, I ran the Verizon repair assistant program in an attempt to fix my over sensitive touch screen issue. When I ran the program my phone was working normal without the screen sensitivity problem. I blabbed it on the forums I found a fix. The following day was screen was back to acting up. I would have returned the phone if I knew the fix was only temporary. By waiting that one more day I was one day past my 14 day return window. I'm getting use to the way it is. I have to be overly cautious to prevent inadvertently opening apps and links.
If someone can show me a forum about an Android device where there is no one talking about their device lags or sucks for a variety of issues, I would like to know. There are always going to people with issues. Some may be user induced, some a design flaw and others just a defective unit.
Eddie Hicks said:
I know that feeling. At the suggestion of a Verizon tech, I ran the Verizon repair assistant program in an attempt to fix my over sensitive touch screen issue. When I ran the program my phone was working normal without the screen sensitivity problem. I blabbed it on the forums I found a fix. The following day was screen was back to acting up. I would have returned the phone if I knew the fix was only temporary. By waiting that one more day I was one day past my 14 day return window. I'm getting use to the way it is. I have to be overly cautious to prevent inadvertently opening apps and links.
If someone can show me a forum about an Android device where there is no one talking about their device lags or sucks for a variety of issues, I would like to know. There are always going to people with issues. Some may be user induced, some a design flaw and others just a defective unit.
Click to expand...
Click to collapse
Here's what is causing the random screen-on:
http://androidforums.com/threads/samsung-s7-screen-keeps-turning-on-randomly.1014655/page-2
Turns out to be the Verizon Message+ App.
After disabling that app, I no longer have that issue.
The screen, however, is still pretty... (sensitive?). There are times where the phone will act as if I tapped the screen, but I never even touched it; resulting in a clicked link, webpage moving, etc... A bit irritating, but isn't causing too much of a hassle.
In conclusion, every phone will always have a defect. Lol.
------------------edit 1
ADDED: After disabling Message+ my charge light no longer works. Always something.
------------------edit 2
My notification light no longer works at all. Lol. I give up.

Faulty S8/camera or something is set up wrong?

Hello. Today I bought a brand new Galaxy S8. Everything was working fine until I decided to test out my camera. It is either wrongly set up or I have a faulty sensor. Take a look at these 2 samples:
http://imgur.com/a/6qGCO
It does gain focus and take a decent pic in very close distance to photographed object. However, when moving it a little bit far, the image gets completely blurry. I have no idea what should I do now, I am kinda disappointed and it's a terrible first impression as for a newly bought phone. Should I return it or shall I tinker with camera app a litle more? The same thing happens in Snapchat so I'd rather opt for camera sensor being faulty
Monnq said:
Hello. Today I bought a brand new Galaxy S8. Everything was working fine until I decided to test out my camera. It is either wrongly set up or I have a faulty sensor. Take a look at these 2 samples:
http://imgur.com/a/6qGCO
It does gain focus and take a decent pic in very close distance to photographed object. However, when moving it a little bit far, the image gets completely blurry. I have no idea what should I do now, I am kinda disappointed and it's a terrible first impression as for a newly bought phone. Should I return it or shall I tinker with camera app a litle more? The same thing happens in Snapchat so I'd rather opt for camera sensor being faulty
Click to expand...
Click to collapse
Try downloading another camera app and test to see if you still get the same problems. I'd try the stock Google camera app. I'd be curious to know if you get the same results.
JDM9499 said:
Try downloading another camera app and test to see if you still get the same problems. I'd try the stock Google camera app. I'd be curious to know if you get the same results.
Click to expand...
Click to collapse
I have performed a factory reset through recovery and somehow it fixed the issue, hopefully
Unfortunately i am having the same issue with my s8 plus, i tried resetting through recovery but still having the problem
Monnq said:
I have performed a factory reset through recovery and somehow it fixed the issue, hopefully
Click to expand...
Click to collapse
moehawk said:
Unfortunately i am having the same issue with my s8 plus, i tried resetting through recovery but still having the problem
Click to expand...
Click to collapse
The steps I have done:
On system level:
- clear camera cache
- clear data
- force close
*did not help*
then I booted into recovery, done factory reset, it solved the issue. if it still doesn't work you may need to return it and get replacement :/
+1
I already returned the first sm-g950f because of the same problem. It started sporadically, restarting the camera app or the phone helped in the first few days. On day 8 I tried factory reset but the camera was still out of focus. Only object closer than 6-7 cm were OK, everything else was blurry. I tested the camera in the *#0*# service menu: blurry.
The second device started showing the same symptoms a few minutes ago. Now focusing to a close object then focusing away helped. I keep monitoring for the next days.
Update:
Day #11: blurry camera, stuck focus in macro for a minute. Refocusing did not help. Closing and starting camera app again, focus now working normally.
Don't have this issue, but in general if there is dirt on the lens, it could affect focus.
+1
i have the same problem
any help how to slove it?
I have a similar issue, when launching the camera after some time the rear camera is completely out of focus no matter the distance of the object. After "shaking" the phone, it works fine.
Looks like the stabilizer or the autofocus is stuck and the shake fix it. What do you think?
I think I'll contact the support tomorrow
I have the S8+ European version, G955F
Is this okay? I got a blurry back cam for my newly bought s8, but after reading the suggestion to "shake" it, it became clearer. Is this normal? Is this how that is suppose to be?
hi everyone. just want yo share my experience. i bought a brend new s8 at launch . everything ok. but 3 weeks ago it started to give blurry rear cam at times. let say one for five camera app launch..... i called samsung. they told me to bring the phone to them for testing. and eventually replace the camera sensor. oh noooo. never i will accepe an opened s8............the story solved with an ota update the last week. everything ok since
Envoyé de mon SM-G950F en utilisant Tapatalk
Samsung s8 is Rubbish
Bought the phone for my wife as a replacement for her 32GB s6 Edge. After 3 weeks of use this blurry rear camera started occurring. Started with once in awhile and then continued to happen more often. Shaking the phone would get it to work until the next time it faulted. It eventually was occurring every time you would launch the camera app. Searched online and found that there are MANY instances of people all over the world experiencing the same issue and shaking their phones to get the camera to work. Clearly a hardware fault.
Contacted Samsung NZ who proceeded to take me through all the typical troubleshooting steps which I had already followed from online. Eventually did a factory reset to appease them and what do you know, the issue remained and started as soon as I opened the camera app after the factory reset.
Took it to the Vodafone provider who sent it to Samsung. Received the phone back 4 days later (sent Monday, received Friday), the Samsung report states that the camera was replaced and Samsung replicated the issue on the phone. Now the camera will work and won't be blurry as soon as you open the camera app but the pictures are horrible quality. Doing a picture compare between my s6 Edge / Note 5 and the repaired s8. The s8 pictures are of terrible quality.
Very disappointed, $1000 phone, broken after a month of use. I will be taking this up with Samsung again soon.
My theory on why this issue has occurred. Samsung were trying to stick the fingerprint reader in the screen like what the iPhone 8 is doing. Samsung ran out of time and made the bad design decision to stick the fingerprint reader next to the camera. This caused the hardware fault of the blurry camera and proceeds to cause the bad quality of images.
This is not a software fault, it is a hardware fault.
I'm sure Samsung would want to save as much face as they can after the Note 7 incident. As the s8 is the first flagship after the Note 7.
This issue is not limited to the s8, s8 plus users are experiencing the same issue. The Note 8 has been designed the same way and will most likely have the same issue.
Alyonas_boy said:
Bought the phone for my wife as a replacement for her 32GB s6 Edge. After 3 weeks of use this blurry rear camera started occurring. Started with once in awhile and then continued to happen more often. Shaking the phone would get it to work until the next time it faulted. It eventually was occurring every time you would launch the camera app. Searched online and found that there are MANY instances of people all over the world experiencing the same issue and shaking their phones to get the camera to work. Clearly a hardware fault.
Contacted Samsung NZ who proceeded to take me through all the typical troubleshooting steps which I had already followed from online. Eventually did a factory reset to appease them and what do you know, the issue remained and started as soon as I opened the camera app after the factory reset.
Took it to the Vodafone provider who sent it to Samsung. Received the phone back 4 days later (sent Monday, received Friday), the Samsung report states that the camera was replaced and Samsung replicated the issue on the phone. Now the camera will work and won't be blurry as soon as you open the camera app but the pictures are horrible quality. Doing a picture compare between my s6 Edge / Note 5 and the repaired s8. The s8 pictures are of terrible quality.
Very disappointed, $1000 phone, broken after a month of use. I will be taking this up with Samsung again soon.
My theory on why this issue has occurred. Samsung were trying to stick the fingerprint reader in the screen like what the iPhone 8 is doing. Samsung ran out of time and made the bad design decision to stick the fingerprint reader next to the camera. This caused the hardware fault of the blurry camera and proceeds to cause the bad quality of images.
This is not a software fault, it is a hardware fault.
I'm sure Samsung would want to save as much face as they can after the Note 7 incident. As the s8 is the first flagship after the Note 7.
This issue is not limited to the s8, s8 plus users are experiencing the same issue. The Note 8 has been designed the same way and will most likely have the same issue.
Click to expand...
Click to collapse
that doesnt sound good and i was thinking of getting one too the camera is sumthink i would use alot erm would u say it would be better to get the s7 edge insted of the s8?
vibealite said:
that doesnt sound good and i was thinking of getting one too the camera is sumthink i would use alot erm would u say it would be better to get the s7 edge insted of the s8?
Click to expand...
Click to collapse
Yup! Avoid the s8 at all costs. Get the s7! Or wait for the iPhone 8. Depending on preference of course.
Alyonas_boy said:
Yup! Avoid the s8 at all costs. Get the s7! Or wait for the iPhone 8. Depending on preference of course.
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thanks for the info ill keep looking not really into iphones tho
Alyonas_boy said:
My theory on why this issue has occurred. Samsung were trying to stick the fingerprint reader in the screen like what the iPhone 8 is doing. Samsung ran out of time and made the bad design decision to stick the fingerprint reader next to the camera. This caused the hardware fault of the blurry camera and proceeds to cause the bad quality of images.
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What a horrible theory, you just got a bad phone, ask for a replacement.
peachpuff said:
What a horrible theory, you just got a bad phone, ask for a replacement.
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If this wasn't a widespread issue I would think the same. Google "s8 blurry rear camera" and see how many search results it turns up. This isn't a once off. Plenty of people around the world are experiencing the same issue.
Alyonas_boy said:
If this wasn't a widespread issue I would think the same. Google "s8 blurry rear camera" and see how many search results it turns up. This isn't a once off. Plenty of people around the world are experiencing the same issue.
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Perhaps, but your theory on why its happening is asinine.
peachpuff said:
Perhaps, but your theory on why its happening is asinine.
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Thank you for your most gracious wonderful opinion. It's greatly appreciated.
Same issue here, found that shaking the phone fixed the camera problem but it happens entirely too often. That being said I do have a few energy saving apps and wondering if it is putting the camera components in hibernation until I shake the phone. Anyway, did the OP findnout what was causing his blurriness?

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