After upgrade, wifi connects, but all apps show off-line - Moto G5 Plus Questions & Answers

After upgrading my phone from rooted stock 7.0 to 8.1 using this TWRP flashable stock image, it worked 100%. Not a single glitch. I did a dirty install and all of my apps and settings were exactly as before. I was so thrilled that I talked my father into doing the update (I coached him over the phone) in the same exact process I undertook.
Everything seemed to go perfectly, however, on his phone (which was configured exactly as mine was) the wifi doesn't allow data to transfer.
He is able to connect to his router/AP, and it pulls an IP/DNS from the router. I see his phone in the list of devices connected. Signal strength is perfect. There are no device restrictions on the router. Other wireless devices are able to use the web through the router w/o any issue.
Yet, any he opens says it's offline or fails to connect to the web. As soon as he turns off wifi and moves to LTE (T-Mobile), everything works.
It's almost as though there is some global setting that is acting like an out-bound firewall preventing the wifi from accessing the internet.
I've posted a request for help at the thread where I downloaded the rom, but have not had any replies. I'm hoping to reach a broader audience here, just in case this is not rom-specific problem.

This is a bug in the upgrade and is not fixed even in latest update. It is already being discussed in moto forums. Follow up the discussion here,

thank you for posting that link. I just read a number of the most recent pages, and I'm wondering if this really is the same problem. In my case the Wi-Fi is solidly connected. There are no disconnects and the signal strength is 100%. The problem is that the apps do not recognize an internet connection. I haven't found anyone over at the Lenovo forums mention similar symptoms. Only that they are having issues with Wi-Fi dropouts. What is even more confounding, is the fact that my phone had zero issues, and his phone has this bug. All things being equal, you would think that the problem would be on both phones. Or on neither.

Try this, reboot into recovery, wipe cache and reboot. This usually fixes most problems after a major system update. If not, try a full system wipe. You'll have sign in again and set up everything again. That should work as a last resort.
Sent from my Moto G (5) Plus using Tapatalk

Thanks for the recommendation. because the phone is 700 miles away, in my senior Father's hands. I'll have to walk him through that. But after doing the upgrade, we did do the wipe cache as part of the update. I'll try it again, but I am not optimistic. As a last resort, we will do a wipe, but I'm trying to avoid that at all costs because I know how challenging it is for him to set everything back up.and years gone by, I recall being able to fix permissions from the recovery. But now when I look under TWRP I see only fix contents, with a strong warning that it may cause bootlooping. So that's the last thing I want to do.

Well, I'm a bit embarrassed to admit clearing the dalvik cache/cache fixed the problem. We absolutely ran that routine immediately after applying the update, but apparently it did not do what it was supposed to do. I suppose that's because we wiped before booting for the first time? Either way, I had him do a nandroid full backup, and then using the advanced/wipe/(dalvik & cache), it worked. He is thrilled - an me, even more so as it means I don't have to hold his hand to get his phone set up from scratch.

Related

Error 67 issue and how I resolved it

I recently had problems with my phone constantly giving me "Error 67" and I could not get data through the Sprint network at times, other times it would work fine. I searched on google and this forum a great deal, but could not find anything that fixed it. I performed the profile update, PRL update, contacted Sprint and did some thing in the dialer starting with ## (I do not remember the numbers) that did some kind of auto update, and even installed the official 2.1 patch. Everything seemed to work at first, but nothing sticked for very long before the issues continued. The issues first started when I had my phone overclocked and slightly unstable, I thought that I had maybe damaged the phone and needed a replacement.
After a week of all this, I had an idea. I had just recently sold my BlackBerry Pearl (8130) to a co-worker, he still had not had data turned on for the phone but could make calls with it. The next day at work I asked to see his phone. He could not pull up any internet data, but under connections data was still turned on. I turned it off (since he did not need it anyways) and tried it out. It has been 2 days now without any errors. The only thing I can figure is that even though I cleared out all my data on that phone, it still had my password to connect to data. Since it is a smart phone, it would try here and there, even though there is no need for data. The network would see my phone trying to connect after the BlackBerry and boot it since that password is already connected.
The only reason I made this post was because I could not find any solutions on the net that helped me at all. I hope with this post maybe I could save a few people the headache I went through.

[Q] No more 1X data after playing in the hidden menus

I was playing around with this and, beyond changing the GPS settings and the navigation volume, I didn't change anything, just browsing.
Well, my phone rebooted a few times while in the ##DATA# section, even though nothing changed (that I am aware of), and now my phone no longer has 1X data, so my data goes away unless I have 3G.
Does anyone know what I may have changed that broke this? I haven't touched any settings in the main phone, as it happened while I was looking around in the secret menus.
Is there a way to restore all of the settings to default if all else fails? I tried doing the *228 option 1 programming, but to no avail. Still no 1X data.
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UPDATE: For those reading this thread because you have also lost data connectivity, I have solved my issue.
By a recommendation from the IRC channel, I activated a different phone (any phone will do, even a dumb phone), waited a while (I waited a day, just to be safe, but I don't think any delay is needed), then reactivated my Fascinate again. Once I rebooted after activation, the data was all back to normal again. No issues.
Keep in mind, you MUST do a new activation, not simply a *228 opt 1 while the phone is currently activated, as this does not seem to reactivate the data. It must be a new device activation (coming from a different device)
Hope this helps someone avoid the stress I went through.
Bump because this sucks.
Need help from devs!
+1 bump!
This is a serious issue as a result of people releasing the "secret codes" with no explanation of what each menu option does.
I, too, am experiencing intermittent data connectivity as a result of tinkering where I shouldn't have been. The OP and I are not holding anyone liable, but just asking for expert help to get our phones back in original working order. I really don't want to call Verizon, risking this becoming an insurance claim which requires a $150 deductable. I could drop Big Red and get an Epic or Evo with that money (contract is up in a couple weeks).
My problem is that the data connection seems to be going into an on-demand state, but when that demand is present, the connection will drop. If I wake the phone (press the power button to turn on the display and unlock), a 3G connection is present. However, if I try to start browsing the web, for example, the connection will drop completely within 1-2 minutes.
I've tried changing the "Set preferred network type" option (found in *#4636*1111# > Phone Information) to every logical option - WCDMA Preferred, CDMA auto (PRL), CDMA only, EvDO only, etc - to no avail. Looking at this menu right now, the preferred network is set to "Unknown". When I toggle the radio on/off from this screen, the "GSM disconnects" active log takes a few minutes to connect, and I see packet traffic. But, again, when I attempt to use that data connection, it will drop completely in short time. I've done everything I can think of, short of a full Odin restore.
Surely XDA has some cellular experts here - maybe even Verizon network techs - that know how to fix this.
i disagree with your first line. this is a n issua as a result of people who dont know what they are doing. not because it was leaked. if you dont know how to mess with your phones. dont. and if u do and screw up, dont blame anyone but yourself
Thanks for the not helpful reply. Argue in your own thread. I need help, not a finger pointing lecture.
Unless you know what caused my issue, you are just as ignorant as I am. The difference being I didn't climb on a soapbox about it.
Sent from my SCH-I500
lowkee said:
Thanks for the not helpful reply. Argue in your own thread. I need help, not a finger pointing lecture.
Unless you know what caused my issue, you are just as ignorant as I am. The difference being I didn't climb on a soapbox about it.
Sent from my SCH-I500
Click to expand...
Click to collapse
I'm in the same boat, lowkee. I'm just frustrated because I've posted this issue in 2 different forums and no one tries to help.
Just like you, I only changed the GPS Startup Mode to "cold" and looked around at other things - I touched nothing else. Last time I checked the GPS setting, it was back to "hot".
My intent was not to start a flame war or hijack your post. I was only trying to explain what I troubleshooting I've done in hopes that it may help you and, more importantly, get a response from someone who knows this topic front to back.
The response I got is the reason why my post count is only 2 (now). These days you can't go into any forum without risking backlash or flaming.
Back to the topic at hand - does anyone have any helpful suggestions for the OP? I'm just going to do a stock Odin restore and read up.
Let me know if that ODIN restore (and which part of it) fixes the issue. I have a suspicion it won't, and if it doesn't, I'm really worried.
Wiping is not an issue; I don't want to have to wipe for no benefit, though. Thanks for being the test subject
Ok. So I actually had to use the "force close loop" restoration method, including manual voodoo removal even though it should have been removed before - I never reapplied it. Data is staying up... nope, just dropped again. I'm really starting to hate this phone.
Here we go again... baseband version is the DI01 update, but build number is DH12. Removing root and going to try OTA update, IF data will stay connected long enough...
That DInc in my desk drawer is starting to look better every day. It's even one of the first batches that had the (AM?)OLED screens AND it has Froyo!
I hate to start typing this, but I believe I've fixed my issue. Here's what I've done so far (in order):
Removed Voodoo lagfix manually.
Wiped System via stock recovery.
Wiped system/cache/Dalvik cache via Clockwork Recovery.
Flashed stock system partition via Odin w/ PIT loaded.
Flashed stock kernel via Odin w/ PIT loaded.
Followed steps from the post "How to Escape the Force Close Loop of Hell" on AndroidCentral forums (sorry, can't post links yet).
Once fresh ROM loaded, installed CWM, fixed permissions & reboot.
Loaded the latest JT stable kernel.
Installed latest JT CleanROM.
And, of course, while I was typing this post, it dropped data connection when browsing the web, but not during the first time setup when Google Sync was processing. Very odd, but I'm now at a point where I feel I can troubleshoot further. Not going to install any unnecessary apps until I get this fixed. The SpeedTest.net app is good to test your connectivity - data immediately drops when I run it.
Also keep in mind that when I say that the data connection drops, I mean the 3G icon itself completely disappears and I get a network error. So back to the drawing board.
This is what i have had to do to correct 99% of all my issues ... results may vary and I base this off my own personal experiences:
To undo any changes that the hidden menu would have changed, I did a "factory data reset" from within the privacy options. Not from clockwork and not from teh original "-Vol and power". Neither clockwork or stock data and cache wipe clean out dbdata. It has to be done within the system options. Those of you not able to add new gmail accounts and super sekr3t phone code problems need to wipe dbdata via this method. Odin backups only restore kernel, recovery and system. dbdata remains untouched and contains these configurations. Ever wonder why after a clockwork wipe, it still remembers your gps options after you selected english and proceeded to configure? Hope this helps.
I'll give that a shot now, but doesn't the manual method to remove voodoo wipe /dbdata?
BTW, I had to perform the wipes from stock and CWM recovery because the system was stuck in a force close loop.
EDIT: So I did the factory data reset from within the OS and as soon as I try to open the browser, the network connection drops off. Time to call CS for a replacement. :-/
OP: As long as you haven't tinkered with funky ROMs or lag fixes, I bet this will solve your problem. Like you said, a wipe can't hurt anything but convenience.
jokerls240 said:
EDIT: So I did the factory data reset from within the OS and as soon as I try to open the browser, the network connection drops off. Time to call CS for a replacement. :-/
Click to expand...
Click to collapse
well ... crap ... So much for me posting something useful for once
zeiroe said:
well ... crap ... So much for me posting something useful for once
Click to expand...
Click to collapse
The help doesn't go unappreciated. I've just played with too much experimental stuff, thinking XDA has never let me down. I'm glad you stepped up with a logical suggestion!
Let's just hope this works for the OP.
Thanks guys for trying so many methods. I have a feeling the unreachable phone firmware is storing this data, which means it may not have a reset at all. Some guy in a cubicle somewhere has a document which shows all of those settings.. we need to kidnap that guy.
Seriously, though, this may require a phone replacement if we cannot get someone to tell us what setting controls 1X enabling and tell us the value it needs to be set at.
The conspiracy theorist in me wonders if this was intentionally done by the factory (or Verizon) to detect tampering. Say, you always have to change X value to Y when entering a certain menu or the configuration goes pear shaped. If I were trying to detect phone hackers, this would be my method of detection/prevention. I'm evil like that >
jokerls240 said:
I really don't want to call Verizon, risking this becoming an insurance claim which requires a $150 deductable. I could drop Big Red and get an Epic or Evo with that money (contract is up in a couple weeks).
Click to expand...
Click to collapse
The deductible for an advanced device is $89, not $150
This is beyond awful. Now I don't have 3g OR 1x data. I'm using Wifi right now to make this post.
There must be a way to fix this!
Sent from my SCH-I500
If you restore default this settings will go back to default too
Sent from my SCH-I500 using XDA App
Also you can use oddin to restore the stock kernel and software
Sent from my SCH-I500 using XDA App
I think its funny that people havent done a FACTORY RESET before posting here. Then they post they don't want to do one because they will lose all their data. Big wow, back it up, do a reset, restore and boom alls good.
martouf13 said:
I think its funny that people havent done a FACTORY RESET before posting here. Then they post they don't want to do one because they will lose all their data. Big wow, back it up, do a reset, restore and boom alls good.
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Click to collapse
So you really think a factory reset messes with radio settings?
Interesting.
Sent from my SCH-I500 using XDA App

Nexus 10 Wifi stays connected but stops working

Hey guys,
I've had this problem for a while, so I'll try to keep the post as short as possible with as much info as I can.
For the last 6 months or so, the internet on my Nexus 10 frequently cuts out. The wifi will remain connected, but any app accessing the internet will time out. I only use the tablet for Reddit/email/youtube, and it's rendered useless because threads will load forever on reddit, youtube barely works, etc. I've reformatted the tablet at least a dozen times trying different things to fix the internet, it's so bad that on the initial setup, where you enter your Google Email/Password, it'll time out authenticating 10-20 times before it goes through. I tried to download Hearthstone yesterday, but the download would stop at some stage and just sit there till I cancelled it and started over. The Wifi works perfectly well on all other devices on my network (including nexus 4 and nexus 5).
When I first got it, I installed Cyanogenmod, and had no problems (but I didn't like it). After a year or so I went back to stock android, and that is when the wifi problems started.
Device:
Nexus 10 - Lollipop 5.0.1 - No Root(currently)
What I've tried:
Multiple factory resets.
Reinstalling with ADB.
Using Clockworkmod to clear all the caches and reinstalling.
Using Nexus Root Toolkit to wipe and reinstall.
Changing multiple settings on my modem (belkin surf N), like only broadcast n network, changing channels, and many other things.
Installing a pingmeter app to constantly ping the router every second.
There was a thread on these forums about rooting and commenting out a line in the hosts file, something like com.android.play or something of that sort, but it wasn't in my hosts file, only 127.0.0.1 and nothing else.
Calling Google Tech support, there only suggestions were to try booting in safe mode, and to restart my router...
And probably a few other things, since I've tried so many times to find some way to resolve the issue.
I've Googled everything I can think of, joined random IRC's to try and get support, asked on Reddit, etc. Still no luck.
Thanks in advance for any help.
I been on lollipop for a while now but notice each day the wifi speeds get worse and worst. Dont know what's going but I notice alot of people complaining about wifi after installing lollipop.

Sudden issues with wifi + LTE, MHC19Q (Solved)

Edit 5: Gonna go ahead and declared this solved, the problem hasn't come back since I factory reset and reflashed MHC19I (not Q) from scratch. No more issues with wifi not autoconnecting or taking excessively long to connect, no more battery drain (got nearly 48 hours this weekend including a good amount of time spent in a poor/oversaturated service area at the Grand Prix), etc. Probably going to wait until the May update before flashing any OTAs.
Edit 4: Two days later and still seems to be working fine. I'm seeing some other issues on the April update (significant battery drain, slow wifi connect, etc.), so this morning I tried rolling back first to January (wouldn't get LTE) and now to March (fine so far). With the exception of keeping my media, I'm setting this up completely new, i.e. redownloading everything from the Play Store, to avoid any weirdness from restoring backups.
Edit 3: A factory reset done via TWRP (which retained my media) seems to have solved it for now. At any rate it's been acting normal longer than anything I've done before. This includes restoring my apps + their data via TitaniumBackup (but not system backups), reflashing SuperSU and otherwise getting my phone back to where it started. I've tested things that were known to cause it before like having wifi active but leaving my signal area and having it revert to cell data. The only issue I've noticed now is that wifi no longer seems to autoconnect when it's in range of my router. Not a huge deal but kind of annoying, if anyone has a fix for this I'd appreciate that too.
Edit 2: This issue is NOT resolved. The problem came back after working for a little while. Once the LTE fails the wifi will never reconnect on its own. It seems like everything still works except loading images from anything (reddit, instagram, etc.) and loading bookmarks. I can make google searches, download apps, go into reddit comments, go to instagram profiles I've never been to before, and so on. Is my device defective?
Edit: It appears that going through the motions of flashing the latest update (save for recovery.img and formatting userdata) has fixed the issue. This includes reverting to the stock kernel and flashing the vendor.img, which I hadn't done before. Wifi can be flipped off and on and will reconnect and there are no "!"s anywhere in sight. Strange considering I essentially went through the whole process minus the stock kernel and vendor.img, just out of order, with no effect.
Can anyone offer insight as to what piece of that process might have fixed this? It's not clear to me which pieces of the update are responsible for wifi and cellular connectivity besides the radio and kernel. Leaving the original post below in case anyone has anything to add or is going through this same issue. I'll update this post if the issue returns.
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As of just this afternoon I'm suddenly getting a strange new issue that I can reproduce pretty consistently. I first noticed that my wifi signal was claiming to be connected but with no internet, and showed a little exclamation point next to it. I disabled wifi, and noticed the exclamation point jumped over to LTE. In both cases, I can still essentially use the connection. I disabled cellular data with wifi connected and could still browse the web, and likewise if I disabled wifi and the exclamation point was back on the LTE symbol. However, I notice some apps like Instagram will refresh posts but no longer load images, and reddit will load posts but not follow any links or load any images either.
Things I've tried:
-Flashed the 2.50 radio (down from 3.61)
-Flashed the MHC19Q system.img and cache.img
-Installed ElementalX kernel (at first it looked like it fixed the LTE issues, but really it just made the "!" go away; still seeing the same issues when I connect to wifi and then disconnect)
-Deleted and readded the nxtgenphone APN (I'm on AT&T)
-Tried to get into *#*#4636*#*#; I get "Connection problem or invalid MMI code."
-Cleared cache/dalvik in recovery (hey, you never know)
-Rebooted my router to make sure it's not an issue there; all other wireless devices on my router are fine
-Removed and reseated the SIM card
In all cases I can still send and receive texts and certain apps will continue to function about halfway, such as Instagram mentioned above. Switching airplane mode on and off doesn't help. Furthermore, once the wifi connection first gets the "!", it will no longer automatically reconnect as it doesn't find a working internet connection.
After an initial reboot it will appear to be fine; wifi connects automatically, no "!"s anywhere in sight, and everything seems to work. As soon as I disconnect from wifi, this issue starts. As mentioned, it will no longer reconnect to wifi and cellular data doesn't seem to work.
Anyone have any thoughts or suggestions as to what the issue may be? This started out of the blue this afternoon, I haven't made any changes to my phone since flashing the April image. My bootloader is unlocked and I'm rooted, and save for the ElementalX experiment (going to go back to the stock kernel) everything else is stock.
Any help is appreciated. If you need any more info, let me know.
Did your problem get resolved or did it come back. I'm having a number of problems on t-mobile since upgradingj to mhc19q
acathrow said:
Did your problem get resolved or did it come back. I'm having a number of problems on t-mobile since upgradingj to mhc19q
Click to expand...
Click to collapse
So far so good, the issue hasn't returned, although I'm really not liking the latest update. I'm considering rolling back (is that something I can do? I don't see why I couldn't) to January or so.
I'm still in limbo. T-mobile have been helpful but it's in Google Nexus support's hands and they have been less than responsive to say the least.
Next step is likely replacement device but in the mean time I just finished flashing 19i and will see if that has the same issues, then I'll try the previous build.
I'm kicking myself that I didn't check the version numbers I was on before applying April update. Ah well, lesson learned,
acathrow said:
I'm still in limbo. T-mobile have been helpful but it's in Google Nexus support's hands and they have been less than responsive to say the least.
Next step is likely replacement device but in the mean time I just finished flashing 19i and will see if that has the same issues, then I'll try the previous build.
I'm kicking myself that I didn't check the version numbers I was on before applying April update. Ah well, lesson learned,
Click to expand...
Click to collapse
Out of curiosity are you doing a full wipe before flashing different builds? I noticed in my case the issue didn't go away until I did a factory reset, which I think suggests something was corrupt or otherwise affected in the system partition. Since doing a factory reset (and now after doing a couple more) the issue seems to have gone away and I'm no longer having wifi/LTE issues - well, except for not getting LTE at all on the January update, so now I'm back on MHC19i.
Current status: My issue appears to be with t-mobile band 12, the new band that t-mobile is rolling out now.
It appears that the phone "prefers" band 12 to the older bands (like 4).
Rolling back to an image before band 12 was added (eg MDB08K from October) gives me back reliable LTE on band 4.
Sent logs to t-mobile and Google and waiting.

Samsung Tab A (SM-T285) Wifi constantly disconnecting-reconnecting

Hello Guys, I'm not sure if this is the right forum to ask something like this, so apologies if I'm asking in the wrong place, but I've searched a lot the past days and haven't found a solution yet :/
Less than a week ago, I bought a Samsung Galaxy Tab A6 (SM-T285) 7" LTE, and pretty much since day one, the tablet keeps disconnecting and reconnecting on every wi-fi I tried so far (3-4 different networks). I lose my connection for a couple seconds, causing any app running to lag a bit, then the notification that I have been connected to (the same) wi-fi comes up, and it starts working again. I googled a bit and tried using WPS button, Keep Wifi on during sleep, always allow scanning, even turned flight mode on, but the problem remains. Also, googling usually returned solutions that were aimed towards the router, although I'm pretty sure it's something to do with the tablet, since it's not just on one router. I'm at a loss on how to fix this and the only thing I can compe up with atm is to try a factory reset, which is weird, since the problem was with the tablet literally from the beggining. Any help will be appreciated! Thanks in advance
AntJPGR said:
Hello Guys, I'm not sure if this is the right forum to ask something like this, so apologies if I'm asking in the wrong place, but I've searched a lot the past days and haven't found a solution yet :/
Less than a week ago, I bought a Samsung Galaxy Tab A6 (SM-T285) 7" LTE, and pretty much since day one, the tablet keeps disconnecting and reconnecting on every wi-fi I tried so far (3-4 different networks). I lose my connection for a couple seconds, causing any app running to lag a bit, then the notification that I have been connected to (the same) wi-fi comes up, and it starts working again. I googled a bit and tried using WPS button, Keep Wifi on during sleep, always allow scanning, even turned flight mode on, but the problem remains. Also, googling usually returned solutions that were aimed towards the router, although I'm pretty sure it's something to do with the tablet, since it's not just on one router. I'm at a loss on how to fix this and the only thing I can compe up with atm is to try a factory reset, which is weird, since the problem was with the tablet literally from the beggining. Any help will be appreciated! Thanks in advance
Click to expand...
Click to collapse
I haven't really encountered that problem on my device. If you still have problems with the device after factory reset I suggest you try to get a replacement and see if it fixes it. You can also test if the problem goes away if your device is the only one connected to the router or setup a static IP. You can also post a logcat during the interruption so that we can get a better a handle on what is happening.
AntJPGR said:
Hello Guys, I'm not sure if this is the right forum to ask something like this, so apologies if I'm asking in the wrong place, but I've searched a lot the past days and haven't found a solution yet :/
Less than a week ago, I bought a Samsung Galaxy Tab A6 (SM-T285) 7" LTE, and pretty much since day one, the tablet keeps disconnecting and reconnecting on every wi-fi I tried so far (3-4 different networks). I lose my connection for a couple seconds, causing any app running to lag a bit, then the notification that I have been connected to (the same) wi-fi comes up, and it starts working again. I googled a bit and tried using WPS button, Keep Wifi on during sleep, always allow scanning, even turned flight mode on, but the problem remains. Also, googling usually returned solutions that were aimed towards the router, although I'm pretty sure it's something to do with the tablet, since it's not just on one router. I'm at a loss on how to fix this and the only thing I can compe up with atm is to try a factory reset, which is weird, since the problem was with the tablet literally from the beggining. Any help will be appreciated! Thanks in advance
Click to expand...
Click to collapse
I get the same issue on my T280, highly annoying.
It seems better since the latest update, it's done this since day 1.
ashyx said:
I get the same issue on my T280, highly annoying.
It seems better since the latest update, it's done this since day 1.
Click to expand...
Click to collapse
@ashyx
Try to re-flash your firmware and then install root. There is an application that grasps the Wi-Fi, so it doesn't disconnect and reconnect everytime.
---------- Post added at 11:00 PM ---------- Previous post was at 10:58 PM ----------
ashyx said:
I get the same issue on my T280, highly annoying.
It seems better since the latest update, it's done this since day 1.
Click to expand...
Click to collapse
@ashyx
Also, if you don't want to root and just stay in stock firmware, then go to this link (it is from a Samsung Moderator and yes, it is official): http://support-us.samsung.com/cyber...7407616!1470947554734&from_osc=&homeid=342384
Solution brief statement:
- disable Connectivity Monitor and Wireless Uplink
- set the AP is set on fixed channels
- run the lastest stable upgrade of both AP and Controller
ParadoXGodzillA said:
@ashyx
Try to re-flash your firmware and then install root. There is an application that grasps the Wi-Fi, so it doesn't disconnect and reconnect everytime.
---------- Post added at 11:00 PM ---------- Previous post was at 10:58 PM ----------
@ashyx
Also, if you don't want to root and just stay in stock firmware, then go to this link (it is from a Samsung Moderator and yes, it is official): http://support-us.samsung.com/cyber...7407616!1470947554734&from_osc=&homeid=342384
Solution brief statement:
- disable Connectivity Monitor and Wireless Uplink
- set the AP is set on fixed channels
- run the lastest stable upgrade of both AP and Controller
Click to expand...
Click to collapse
Not sure what you're trying to advise here or why you're advising to flash stock firmware and root?
Also the link to the knowledge base solution doesn't work as its session key has expired.
ashyx said:
Not sure what you're trying to advise here or why you're advising to flash stock firmware and root?
Also the link to the knowledge base solution doesn't work as its session key has expired.
Click to expand...
Click to collapse
What do you mean "Also the link to the knowledge base solution doesn't work as its session key has expire."? I have just checked the website and the session key has not expired and it still works for me.
ParadoXGodzillA said:
What do you mean "Also the link to the knowledge base solution doesn't work as its session key has expire."? I have just checked the website and the session key has not expired and it still works for me.
Click to expand...
Click to collapse
Never mind got it working by using a different browser.
Thanks for posting it, but Samsung's 'solution' [emoji55] is to simply disconnect and reconnect the wifi which I have already tried.
It's related to the device not the network as I don't have any issue with any of my other devices on the same network.
Maybe if they'd release some source code that actually worked I might be able to do something about it instead of them refusing my request.
ashyx said:
Never mind got it working by using a different browser.
Thanks for posting it, but Samsung's 'solution' [emoji55] is to simply disconnect and reconnect the wifi which I have already tried.
It's related to the device not the network as I don't have any issue with any of my other devices on the same network.
Maybe if they'd release some source code that actually worked I might be able to do something about it instead of them refusing my request.
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Click to collapse
Ok, if I find a solution, I'll be sure to tell you.
+1 I'm also getting this issue like crazy on my T280
Sent from my SM-T280 using Tapatalk
Mine too. I have the T280, Best Buy has the T350 for $20 more. Has dual band wifi. Might try exchange it, but I rooted it already. Can I go back to stock without them knowing?
I was dealing with this issue although it was never more than an annoyance because it never actually interrupted my wifi connection, it just showed the little toast message that said it reconnected
I somehow magically got the device to stop doing this and I don't know exactly what fixed it, but I think the step that did it was flashing the stock firmware to the device. After that, it never seemed to have the annoying bug again.
The other things that could have done it relate to installing root and using Link2SD to disable some bloatware and moving all user apps to the SD card, but my guess is the fix came from flashing the stock ROM
I have the same problem with SM-T280 (T280XXU0AQA4), tried many wireless network and I have always disconnections. There is a solution for this problem?
ashyx said:
I get the same issue on my T280, highly annoying.
It seems better since the latest update, it's done this since day 1.
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Click to collapse
Also for me since day 1
I have the exact same issue with my A6 10.1.
Posted about it a while back, I tried a factory reset, i tried clearing the cache. I took it to the service centre who did a complete software rebuild. I reset my router to factory and gave the tablet a static ip address. In the end I got a replacement, the replacement has the exact same issue. A friend bought the tablet the same day I did and has the exact same issue, they also got a replacement, their replacement also has the issue. So that's 4 out of 4.
Samsung couldn't care less, I've called customer service who suggested taking it to the service centre or getting a replacement, both things I've done. I've emailed and received nothing but generic cut and paste replies telling me to factory reset and clear the cache partition. I'm over my 30 days and can't return it. So I have a lovely paper weight and I'm back to using my iPad 3 because it may be slow as anything but at least it stays connected to wifi.
Jerri1240 said:
I have the exact same issue with my A6 10.1.
Posted about it a while back, I tried a factory reset, i tried clearing the cache. I took it to the service centre who did a complete software rebuild. I reset my router to factory and gave the tablet a static ip address. In the end I got a replacement, the replacement has the exact same issue. A friend bought the tablet the same day I did and has the exact same issue, they also got a replacement, their replacement also has the issue. So that's 4 out of 4.
Samsung couldn't care less, I've called customer service who suggested taking it to the service centre or getting a replacement, both things I've done. I've emailed and received nothing but generic cut and paste replies telling me to factory reset and clear the cache partition. I'm over my 30 days and can't return it. So I have a lovely paper weight and I'm back to using my iPad 3 because it may be slow as anything but at least it stays connected to wifi.
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Click to collapse
It may not be Samsung's problem but the place where you bought your tablet from. You might have to reflash it to stock (the ODIN way or the Samsung Smart Switch way). Some stores refurbish items and just take the same item repackage after thinking that it is okay to use because they just hook up the tablet to the computer without it actually connecting to the wifi.
If you want to do the ODIN way, you should try going to www.updato.com and find your software and device number and install it. There will be a guide there.
If you want to do the Samsung Smart Switch way, just go download it for the PC and it should tell you how to do it. (YOU NEED YOUR DEVICE NUMBER AND SERIAL NUMBER!)
Or if it still doesn't connect online, it might be because the host file is messed up. It is located in ./system/etc./host
I'm not sure but you should be able to find it through ES File Explorer.
ParadoXGodzillA said:
It may not be Samsung's problem but the place where you bought your tablet from. You might have to reflash it to stock (the ODIN way or the Samsung Smart Switch way). Some stores refurbish items and just take the same item repackage after thinking that it is okay to use because they just hook up the tablet to the computer without it actually connecting to the wifi.
If you want to do the ODIN way, you should try going to www.updato.com and find your software and device number and install it. There will be a guide there.
If you want to do the Samsung Smart Switch way, just go download it for the PC and it should tell you how to do it. (YOU NEED YOUR DEVICE NUMBER AND SERIAL NUMBER!)
Or if it still doesn't connect online, it might be because the host file is messed up. It is located in ./system/etc./host
I'm not sure but you should be able to find it through ES File Explorer.
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Click to collapse
Thanks but I took it to the local service centre who reflashed the firmware and it made no difference. Support told me it's a known software issue but they don't know when or even if a fix will be released.
It connects to the wifi fine, it just drops connection constantly, it shows as connected and I'm sat less then three feet from my router but try streaming or opening play store and it says no connection retry. Then you have to wait until it decides to work again, sometimes that's seconds, sometimes a few minutes. Sometimes you have to manually disconnect and reconnect wifi or turn the device off then back on. Rince and repeat.
I'll download smart switch and give it a go but I don't see it helping to be honest.
Jerri1240 said:
Thanks but I took it to the local service centre who reflashed the firmware and it made no difference. Support told me it's a known software issue but they don't know when or even if a fix will be released.
It connects to the wifi fine, it just drops connection constantly, it shows as connected and I'm sat less then three feet from my router but try streaming or opening play store and it says no connection retry. Then you have to wait until it decides to work again, sometimes that's seconds, sometimes a few minutes. Sometimes you have to manually disconnect and reconnect wifi or turn the device off then back on. Rince and repeat.
I'll download smart switch and give it a go but I don't see it helping to be honest.
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Click to collapse
Try rooting your device and then check your hosts file and fix it. Sometimes, after when I installed Freedom (In-App purchase hack) it updates the Host file to disable it to connecting to the Internet. It should only say 127.0.0.1 Host, not something like app referrer: 108.xxx.xxx
ParadoXGodzillA said:
Try rooting your device and then check your hosts file and fix it. Sometimes, after when I installed Freedom (In-App purchase hack) it updates the Host file to disable it to connecting to the Internet. It should only say 127.0.0.1 Host, not something like app referrer: 108.xxx.xxx
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Click to collapse
Thanks but I honest'y can't be bothered with it anymore. As I said myself and a friend got the same tablet, we've both had the same issues, we both got replacements, both the replacements have the exact same issue and I assume it's massively unlikely all 4 tablets have host file issues. I've wasted hours of my life on this (resetting my router to factory for some reason caused my wifi printer to flail which took 4 days to fix). I've not rooted it and haven't installed anything that should mess with the host file.
I may change my mind and give it a go one day when I'm bored. I assume rooting doesn't invalidate the warranty/trip the knox etc?
I ran smart switch last night, backed up, reinstalled the sofrware then restored from backup. Only the backup didn't restore all the app settings, so it removed all the progress on the games I had been playing.
Jerri1240 said:
Thanks but I honest'y can't be bothered with it anymore. As I said myself and a friend got the same tablet, we've both had the same issues, we both got replacements, both the replacements have the exact same issue and I assume it's massively unlikely all 4 tablets have host file issues. I've wasted hours of my life on this (resetting my router to factory for some reason caused my wifi printer to flail which took 4 days to fix). I've not rooted it and haven't installed anything that should mess with the host file.
I may change my mind and give it a go one day when I'm bored. I assume rooting doesn't invalidate the warranty/trip the knox etc?
I ran smart switch last night, backed up, reinstalled the sofrware then restored from backup. Only the backup didn't restore all the app settings, so it removed all the progress on the games I had been playing.
Click to expand...
Click to collapse
Root does trip your warranty and it is a pain in the but when you are trying to install applications like Oasis's Island app because it knows if you had a "modified" OS. So, you have to be careful on what kind of application you still want to use.
If you can get another replacement or exchange, reset your device and then hand in to the store for a SM-T350 or some other device.
I know that SM-T350's are good for games and other content like watching videos.
Hope I helped and I wish you the best of luck.
The T280/T285 doesn't have knox, so nothing to trip.
Can confirm reflashing stock did not fix it on my t280. Starting to think the only fix is to get a different tablet...

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