T-Mobile 6T keeps losing network connection - OnePlus 6T Questions & Answers

Is anyone else having an issue with their network connection? There are random times where I open the phone and I can't get anywhere. Apps just spin and time out saying no network connection. Although, the status bar still shows 4G LTE.
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I have an unlocked 6T, using it on T-Mobile, and I was getting lots of data connection dropouts, not exactly how you described, but I would go from all bars to zero bars, then it would reconnect after 5 seconds or so. It's seemed to get quite a bit better since I turned off WiFi scanning for location purposes even when wifi is off. Can't say yet that it's fixed but it's been all good for hours now. Good luck with your issue!

I'll try that. I really want to love this phone, but I've had a few issues after only 2 days that I never once had with my LG V30.
Sent from my ONEPLUS A6013 using Tapatalk

ledvedder said:
I'll try that. I really want to love this phone, but I've had a few issues after only 2 days that I never once had with my LG V30.
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Same boat here, I love this phone and want to keep it. Seems to be better but fingers crossed. I had a V30 as well
---------- Post added at 01:09 AM ---------- Previous post was at 01:06 AM ----------
As soon as Oreo hit the V30, I actually had network issues there too, kind of like what you described for your 6T. seem to get better after a couple of updates for me

Unlocked on T-Mobile and no issues whatsoever

I noticed I have connection issues as well. I'll close out whatever app is having problems and restart the app, but it's over multiple apps. So I'm not sure, what's causing the drop outs

magnumtripod said:
I noticed I have connection issues as well. I'll close out whatever app is having problems and restart the app, but it's over multiple apps. So I'm not sure, what's causing the drop outs
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I'm glad it's not just me.
Sent from my ONEPLUS A6013 using Tapatalk

ledvedder said:
I'm glad it's not just me.
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Usually with devices this new or doesn't bother me too much. I'm sure we're not the only ones and it'll get fixed sooner or later

This is an issue with T-Mobile's band 12. Check what band your phone is on when it does this, LTE discovery app can show you. If it is on band 12, that means the tower is congested.

ryude said:
This is an issue with T-Mobile's band 12. Check what band your phone is on when it does this, LTE discovery app can show you. If it is on band 12, that means the tower is congested.
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Click to collapse
Thanks for this, this used to drive me nuts on my T-Mobile V30 in Los Angeles, especially once the phone was updated to Oreo for some reason. Now on my OnePlus 6T, I was getting a lot of times where the signal just completely drops out and then reconnects usually within 5 or 10 seconds.

Cruised thru a couple different towns and had no issues with T-Mobile today
Sent from my ONEPLUS A6013 using Tapatalk

ryude said:
This is an issue with T-Mobile's band 12. Check what band your phone is on when it does this, LTE discovery app can show you. If it is on band 12, that means the tower is congested.
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Click to collapse
So I've been tracking the issue, been having lots of dropouts this morning here in Los Angeles. From using the app it seems like I'm usually on band 4, but when the connection drops out and reconnects, then I'm on band 2, but will be back on band 4 after a couple minutes. Do you think this is definitely the network and not my phone, I need to determine whether to send the phone back, which I don't really want to do.

YrrchSebor said:
So I've been tracking the issue, been having lots of dropouts this morning here in Los Angeles. From using the app it seems like I'm usually on band 4, but when the connection drops out and reconnects, then I'm on band 2, but will be back on band 4 after a couple minutes. Do you think this is definitely the network and not my phone, I need to determine whether to send the phone back, which I don't really want to do.
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Click to collapse
Yeah that's network. The towers are kicking you off because it's congested. Unfortunately, T-Mobile doesn't have the capacity to handle the huge increase in subscribers that they have gotten over the last year or two.

ryude said:
Yeah that's network. The towers are kicking you off because it's congested. Unfortunately, T-Mobile doesn't have the capacity to handle the huge increase in subscribers that they have gotten over the last year or two.
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Click to collapse
Ok thanks ? Makes sense

I am experiencing the same issue not only in US but also in other countries.

You can also use signal spy to check with bands you're currently receiving, and it'll give you a good idea of what kind of coverage you're looking at. It'll specify the signal strength, type of band you're currently using, and more. Highly recommended if you want to know what your signal is looking like.

Related

T-Mobile Network Issues

Hey, anyone else have network issues with the N1 today? Seems like none of my calls or texts are going through, but I have signal and everything. I went outside to use 3g, worked for a little and then stopped.. So I did a airplane off/on and now the data wont connect. Went back inside it connected again but text and calls wouldnt work.
Anyone else having any issues?
Miui Rod Style
You need to provide more info like your general location. It might be a local issue or trouble with your phone.
I was on my phone all day in calls and data with no problems. I'm in the Chicago area.
Hi.. I have troubles with T-Mobile on 3G... but supposedly there is an issue with my mast in NR1.. I agree...where are you?
Sent from my Nexus One using XDA App
Have you tried turning the phone off then back on? I run into this problem every once in a while. So have others:
http://code.google.com/p/android/is...on&colspec=ID Type Status Owner Summary Stars
In Orlando, Fl ever since Hsdpa rolled out here If been getting little to no 3g here, spoke to a tmob rep and he saying something about no longer connecting to at&t's frequencies so data loss is possible, idk but it needs to get resolved its been a couple of weeks.
i had the same problem yesterday. It only happened to me at home when i left running around town i was able to connect for data. Also it was raining here so maybe that contributed to it
InfamousI said:
In Orlando, Fl ever since Hsdpa rolled out here If been getting little to no 3g here, spoke to a tmob rep and he saying something about no longer connecting to at&t's frequencies so data loss is possible, idk but it needs to get resolved its been a couple of weeks.
Click to expand...
Click to collapse
tell me about it man, I was in Orlando this weekend and 3G connection su*ks, since I was using my phone as GPS it was very frustrating. I started messing around with build.prop like crazy but nothing worked.
Happens to me all the time. Especially around evening times. 3-6pm. This is in seattle btw.
Sent from my Nexus One using Tapatalk
profresh said:
Happens to me all the time. Especially around evening times. 3-6pm. This is in seattle btw.
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Same in Eastern Washington
Sent from my Nexus One using XDA App
I've only had issues in my house, but that's because my house is a service-killer. No bars anywhere downstairs, but almost full 3G bars in my room. lol
Have you tried the new 5.XX series radios yet? I'm running 5.08 and notice little to no data loss or other data issues. There are moments of weirdness, but a quick disable/enable of mobile data does the trick in the most severe of situations.
Gonna upgrade to 5.12 now and see what's different (apparently touchscreen ****ty-ness is fixed). Worth a shot. Use fastboot though, never flash a radio in recovery, leaves too much up to chance.
I feel ya.. I was in universal last night and I had 4-5 bars of 3g and no internet, or at least really slooooow internet when it did work. T mobile needs to ramp up Orlando's and others servers/towers. When too many people use the internet at the same time it kills the towers bandwidth. While at Universal's Horror nights I figure everyone in the 45min-2Hr lines for the houses are using it. So that is bad. But once I left Orlando it worked fine.
Had Froyo Radio... Flashed new 5.12 today one and seems better. At least Agps is working much better.
Glad to know it's not just me. I had been searching on the Internet for people with the same issues and decided to come here. I'm in stl and my data connection will either work or not. Ive tried turning off the phone and then back on, airplane, etc.
Right now it works but it's nowhere near the 4 megs i was pulling last night, its hovering around 500 Kbps when it decides to work. Im sure tmobile is just upgrading some stuff.
Looks like its just Orlando where problem exists.
GO GIANTS GO
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Its very frustrating, 3g used to fly here in orlando for, but now im surviving on edge...
melmotion said:
Looks like its just Orlando where problem exists.
GO GIANTS GO
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YEEEEEAAAH BOYEEE! I tried to get tickets for Thursday, but that didn't go well lol. Might just take my kayak out to the cove
Lol wayyyyyy off topic, sorry OP

The OnePlus One Speed Test Result Thread

Seen this thread on other phone forums but haven't seen it on this forum just yet, so it'd be nice to see what speeds you guys are getting on LTE/WiFi. I know that there are a lot of complaints in regards to weak cellular data or weak wifi. Some of us don't have those problems, and some of us do but thats not the point of this thread.
Anywho, lets show off of our speed test results using Speed Test https://play.google.com/store/apps/details?id=org.zwanoo.android.speedtest
Please only provide results on your OnePlus One and not for other phones.
Also include your location and carrier.
I'll get started,
T-Mobile USA. Brooklyn, NY
Also attached is my WiFi speed on my home internet connection (110 down, 40 up is what is advertised on a Wireless-N router)
I usually do get higher speeds but not in that area. My peak speeds were 50 down on LTE.
LTE: http://i.imgur.com/o5fCH4t.png
WiFi: http://i.imgur.com/1dqSI3b.png
Here's my speed test result. On the Telstra network in Ringwood, Melbourne, Australia, and using LTE.
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Transmitted via Bacon
timmaaa said:
Here's my speed test result. On the Telstra network in Ringwood, Melbourne, Australia, and using LTE.
Transmitted via Bacon
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Surprised no one is posting here although the Antutu thread is pretty popular and in the past. Threads like this seem to reach a lot of posts, 222 views and only 2 posts
Wow nice, Australian LTE looks nice. The highest I've ever gotten with T-Mobile LTE was 52.17/17.56 on my N5 in this one particular area of Brooklyn.
My 4G on the oneplus has 2 bars then drops to none. Best speed I can get 6Mbps
No speed test here, but my One is much faster than my Galaxy S3 over Wifi. It also never drops wifi connection while my S3 would drop connection when I walked around the house or at work.
Can't post screenshots for some reason but I get 48 Mbps. T-Mobile Michigan
Sent from my One using XDA Free mobile app
jbass350z said:
No speed test here, but my One is much faster than my Galaxy S3 over Wifi. It also never drops wifi connection while my S3 would drop connection when I walked around the house or at work.
Click to expand...
Click to collapse
Provide one a speedtest is quite easy to do. Download the app and run it. I just feel that theres a lot of criticism on the Wifi/Radio/Cell Service that some of us don't have that problem so its nice to have some positivity towards this subject.
You guys can go to the Speedtest App -> Results -> Share button and then get the link and paste that here too.
Not bad, I'll have to try a better service area tomorrow. This in on Att in Lithonia GA.
TWC internet.
And straight talk (att) 50% signal strength
zephiK said:
Surprised no one is posting here although the Antutu thread is pretty popular and in the past. Threads like this seem to reach a lot of posts, 222 views and only 2 posts
Wow nice, Australian LTE looks nice. The highest I've ever gotten with T-Mobile LTE was 52.17/17.56 on my N5 in this one particular area of Brooklyn.
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We get much higher speeds than that, I had pretty bad signal strength at the time. My mate recently got 80mb down.
Transmitted via Bacon
On Wi-Fi (advertised as 35/35): http://i.imgur.com/1CBL40l.jpg
On T-Mobile edge (Dover, DE): http://i.imgur.com/04weShL.jpg
Both speeds are about the same as I got on my Nexus 5.
timmaaa said:
We get much higher speeds than that, I had pretty bad signal strength at the time. My mate recently got 80mb down.
Transmitted via Bacon
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Can't even start to imagine what LTE-A in real-day use and not theoretical speeds is capable of getting. http://www.engadget.com/2014/01/20/sk-telecom-lte-a-300-mbps/ insane.
From my wife's OPO. We are in the 20mhz Seattle market on T-Mobile. Beats my GN2 by 15mbps.
Coug76 said:
From my wife's OPO. We are in the 20mhz Seattle market on T-Mobile. Beats my GN2 by 15mbps.
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Whoa... can't wait to get Wideband LTE over here in NYC.
Coug76 said:
From my wife's OPO. We are in the 20mhz Seattle market on T-Mobile. Beats my GN2 by 15mbps.
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Maybe I'm slow but I thought the Opo didn't support the LTE Band 20? Or is that some other band that everyone is talking about that T-Mobile is unveiling?
adibeckett said:
Maybe I'm slow but I thought the Opo didn't support the LTE Band 20? Or is that some other band that everyone is talking about that T-Mobile is unveiling?
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The speed test I pictured was on LTE band 4. There was 20mHz of bandwidth for that specific location. I can see the data connection info on my Note 2 from service mode. Quite useful for a guy interested in data connection performance.
Telstra LTE, Australia
Sent from my OnePlus One
---------- Post added at 07:10 PM ---------- Previous post was at 07:09 PM ----------
antigravity said:
Telstra LTE, Australia
Can get up to 80Mbps at work.
Sent from my OnePlus One
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Sent from my OnePlus One
Orange Moldova LTE.
Sent from my bacon.
Seattle.
I am getting horrible speeds all the time and I'm on att network. Is there some special settings I need to input? Am I missing something? I mean, I love the offline but I'm actually really frustrated over the specs on getting. I cant even watch YouTube videos without it stopping all the time. It does an lte signal to. Any thoughts?

Poor and Spotty Verizon reception since I got the phone Oct 30th... Help?

Since having this phone since last week I've noticed reception that is worse than my previous Verizon Note 3. I live in a spotty/poor area for reception but it has been worse than ever before now on the 6P. Maybe something in the way I have it setup could help....maybe? At my house I never get 4G (even on my old Note 3 all I ever had was 3G) and at the office I used to get 4G on my Note 3 but now I only very occasionally see it show LTE above the bars at the top of the phone.
I've tried switching between Global, LTE/CDMA and LTE/GSM/UMTS under the cellular network settings and Global seems to return the best reception for me. What should be the best setting here for Verizon?
I have "Data Roaming" off; should it be on?
I have "Enhanced 4G LTE Mode" on; should it be on or off?
"System Select" I have on automatic; good?
"Access Points" screen opens to APN's which I haven't touched because I have no idea what that does...any help in there???
Having used my phone for a while now I can add that I occasionally will see several bars on the reception icon at the top and then it will just vanish and show no bars. Usually my reception would bounce up and down a bit but on this phone it seems to plunge or skyrocket sporadically.
At the office (where I have better reception) I will see very good signal strength around -73dBm 8asu at times and then at other times its -117dBm 1asu or worse. At home its almost always -110 or worse...
Any thoughts on anything I could try to change to improve things or am I just out of luck with a weaker radio in this phone verses my old Note 3?
Thanks
Here's a screen shot of today's reception at the office...
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Davidinks said:
Here's a screen shot of today's reception at the office... View attachment 3529848
Sent from my Nexus 6P using Tapatalk
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I am also on Verizon and in my house the cell signal is comparable to that. I think there is just bad coverage in my neighborhood; when I go towards the city center it gets better.
I just sold my Verizon note 5 got the nexus 6p, and the 6p gets better reception
2swizzle said:
I just sold my Verizon note 5 got the nexus 6p, and the 6p gets better reception
Click to expand...
Click to collapse
How is the screen on N6P compared to Note 5?
You might want to try turning off Enhanced 4G LTE Mode. The Enhanced 4G LTE mode turns on VoLTE. If you don't have good LTE coverage, then you won't be able to make calls reliably with VoLTE turned on.
I agree with your points. I too want to figure out which is best.
This was my battery life on the first day I got it, 10/29. I had the best SOT performance when I was setting it up. Everything mostly on. Realized my coverage sucked when I saw others.
http://imgur.com/a/lYDuA
And this is today.
https://imgur.com/a/0gwjp
I have:
Data Roaming off
Network Type LTE / CDMA
Enhanced 4G LTE Mode On
Automatic CDMA Roaming Mode
VZWINTERNET APNs
This is awful now...
Sent from my Nexus 6P using Tapatalk
I'm having the same issue.
rsa 329 said:
I'm having the same issue.
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Click to collapse
What phone did you use before?
Sent from my Nexus 6P using Tapatalk
Davidinks said:
What phone did you use before?
Sent from my Nexus 6P using Tapatalk
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Click to collapse
Moto x pure xt1575. Love that phone
droidguy22 said:
How is the screen on N6P compared to Note 5?
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Click to collapse
The screen is ok, the note 5 is still the best phone on the market, but it's not an option on Verizon if you like xda
---------- Post added at 11:35 PM ---------- Previous post was at 11:35 PM ----------
rsa 329 said:
Moto x pure xt1575. Love that phone
Click to expand...
Click to collapse
Do you have a newer seem card?
Yes, its a new sim.

Band 4 (XLTE) on Verizon...

My Nexus 6P seems to be refusing to connect to band 4 which is Verizon's XLTE band in my area.(LTE discovery, Pure Nexus 11/10) My Moto Nexus 6 works just fine. Is this expected? Work around? Any advice/ ideas are appreciated.
I'm in latest MDB80M and connecting fine on Band 4.
Sent from my Nexus 6P using Tapatalk
No problems with Band 4. Stock rooted MDB80K
Ok, thats good to know. I think it may be an issue wit Pure Nexus but I cant say for sure. I will troubleshoot some more. Thanks guys.
If you enabled Enhanced LTE option under Cellular Network and your device still refuses to connect to XLTE, call Tech support at verizon and have them add Advanced wireless option (Its free). When I switched phones on my account, that feature got dropped and tech support had to add back manually and now I am able to connect to XLTE on Band 4. But my download speeds are no where near as others have claimed
I went into my Verizon account and added Advanced Calling for free. It was not on my phone. I don't know if I had connectivity to Band 4 prior to that since I didn't check
Edit: Just to clarify, I currently have Band 4 connectivity.
Sent from my Nexus 6P using Tapatalk
How can you see what bands you are connected to? I am running pure nexus and can test for you.
Use the LTE discovery app and check your band.
Shockz said:
How can you see what bands you are connected to? I am running pure nexus and can test for you.
Click to expand...
Click to collapse
LTE Discovery from the app store
jtorress said:
LTE Discovery from the app store
Click to expand...
Click to collapse
Just looked and I was connected to band 4.
chichu_9 said:
If you enabled Enhanced LTE option under Cellular Network and your device still refuses to connect to XLTE, call Tech support at verizon and have them add Advanced wireless option (Its free). When I switched phones on my account, that feature got dropped and tech support had to add back manually and now I am able to connect to XLTE on Band 4. But my download speeds are no where near as others have claimed
Click to expand...
Click to collapse
caifan said:
I went into my Verizon account and added Advanced Calling for free. It was not on my phone. I don't know if I had connectivity to Band 4 prior to that since I didn't check
Edit: Just to clarify, I currently have Band 4 connectivity.
Sent from my Nexus 6P using Tapatalk
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Yes I already had it working in stock but seems I lost it when I flashed Pure Nexus (Suspect but not sure)
Where does it say what band in the app? Pardon my ignorance, but can't tell.
Sent from my Nexus 6P using Tapatalk
Quie2TP said:
Where does it say what band in the app? Pardon my ignorance, but can't tell.
Sent from my Nexus 6P using Tapatalk
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Yeah, I'm not connected to band 4 either.
Sent from my Nexus 6P using Tapatalk
Quie2TP said:
Yeah, I'm not connected to band 4 either.
Sent from my Nexus 6P using Tapatalk
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Click to collapse
Usually it doesnt connect indoors in my case. Go outside and toggle airplane mode and check again.
Alright I reset back to stock and got XLTE again. I guess something weird happened when I flashed Pure Nexus. I think I'll keep stock rooted for a while. At least I can use layers and adaway. LOL
jtorress said:
Usually it doesnt connect indoors in my case. Go outside and toggle airplane mode and check again.
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Click to collapse
Will not having the correct vendor image affect this? I still need to get this flashed with the correct vendor image as I'm getting that pop up.
Sent from my Nexus 6P using Tapatalk
If you can stay on Band 4...here are my speedtest results this morning
Band 4 gets amazing speeds, I got 90Mbps down and 36Mbps up on my way to work today. Thanks for posting this OP, I was thinking about flashing Pure Nexus as well.
chichu_9 said:
If you can stay on Band 4...here are my speedtest results this morning
Click to expand...
Click to collapse
You can see why I'm willing to give up a custom ROM. LOL. I love those speeds.

Signal strength on Verizon

One of my concerns about using this phone on Verizon is that its LTE only. For then first 4 days it was getting a great signal. Tonight i went to a concert and when I got onto the concert floor my signal was super slow and cut out. My friend had a note 8 and was getting a pretty decent signal, not super fast but much better than what I was getting.
I was however getting texts instantly with no issues which was kinda weird.
Still in my return period and wanted to see how others on Verizon were doing when your in odd places.
Thx
Lmao that still better than what i received from OP first day everything works 2nd day i has swap sim to slot 2 to make it work...and now cant get anything to work...only time to get signal and data work only is reboot the phone but after 5 min everything gone...i just contact OP today they make a ticket and said will email in 24-48h but i think imma file return tomorrow cant be any frustrating more...but anyway im happy for those people who has it work property on Verizon!
_BГ@ckθut said:
Lmao that still better than what i received from OP first day everything works 2nd day i has swap sim to slot 2 to make it work...and now cant get anything to work...only time to get signal and data work only is reboot the phone but after 5 min everything gone...i just contact OP today they make a ticket and said will email in 24-48h but i think imma file return tomorrow cant be any frustrating more...but anyway im happy for those people who has it work property on Verizon!
Click to expand...
Click to collapse
I'm having no issues and actually a little better signal than my past 4 devices. Running 94-96dbm. About 2 dbm better than the others. 6p, Axon 7, Essential, xz2 compact.
Sent from my ONEPLUS A6013 using XDA-Developers Legacy app
mpetruzz said:
One of my concerns about using this phone on Verizon is that its LTE only. For then first 4 days it was getting a great signal. Tonight i went to a concert and when I got onto the concert floor my signal was super slow and cut out. My friend had a note 8 and was getting a pretty decent signal, not super fast but much better than what I was getting.
I was however getting texts instantly with no issues which was kinda weird.
Still in my return period and wanted to see how others on Verizon were doing when your in odd places.
Thx
Click to expand...
Click to collapse
I haven't had any issues so far. Loving this phone
I'm having signal issues on T-Mobile. I'll randomly lose network connection. And I'm barely getting any signal in areas where I've always gotten signal with other phones.
Sent from my ONEPLUS A6013 using Tapatalk
bill3508 said:
I'm having no issues and actually a little better signal than my past 4 devices. Running 94-96dbm. About 2 dbm better than the others. 6p, Axon 7, Essential, xz2 compact.
Click to expand...
Click to collapse
I think they send me a T-Mobile oneplus version with dual sim tray lol...anyway can you be my favor? Dial *#*#4636#*#* and then click on 3 dot on top right and click ims status...does it said registered?
I've been randomly testing my phone and until tonight I was getting fantastic speeds in places I normally don't. It was concerning to have others get a signal and not me.
I guess the good news is that I was able to get texts with no issues. I have a week to go so we'll see how it goes
I REALLY like this phone over the Pixel 3XL I came from so hopefully tonight was a weird and isolated case.
What network type are you all using in the phone information section?
LTE. Although, I just noticed that it says unknown phone number. Could that be an issue?
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_BГ@ckθut said:
I think they send me a T-Mobile oneplus version with dual sim tray lol...anyway can you be my favor? Dial *#*#4636#*#* and then click on 3 dot on top right and click ims status...does it said registered?
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Yes, it's says registered.
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bill3508 said:
Yes, it's says registered.
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Mmm that good...cause mine said not registered...idk what wrong with it...but thanks
I live in a rural area where my Pixel 2 XL would drop signals frequently. Even though the 6T is LTE only I have better signal and haven't dropped a call yet!
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I just got another random drop.
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ack41988 said:
I live in a rural area where my Pixel 2 XL would drop signals frequently. Even though the 6T is LTE only I have better signal and haven't dropped a call yet!
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I work in a rural area and my Pixel 2XL and Pixel 3 struggle and go into "3G" mode fairly often. On the 6T, speeds can be slow but signal is consistently better. The only places I loose signal completely are out in the woods where reception is spotty at best for any phone. I'm really happy with it so far!
ack41988 said:
I live in a rural area where my Pixel 2 XL would drop signals frequently. Even though the 6T is LTE only I have better signal and haven't dropped a call yet!
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WA_Bob said:
I work in a rural area and my Pixel 2XL and Pixel 3 struggle and go into "3G" mode fairly often. On the 6T, speeds can be slow but signal is consistently better. The only places I loose signal completely are out in the woods where reception is spotty at best for any phone. I'm really happy with it so far!
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This has been my experience so far. i live and work in a rural area in Upstate SC, and the 6t crushes every other android i have had in terms of reception. i completely expected dropouts, etc. have yet to have one.
kitcostantino said:
This has been my experience so far. i live and work in a rural area in Upstate SC, and the 6t crushes every other android i have had in terms of reception. i completely expected dropouts, etc. have yet to have one.
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Not a single ons
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No issues here, around 100 mbps download on verizon all the time! It is crazy! Been better then my note 9
I have been getting a better signal than my previous phones on Verizon as well. In my house all my calls were over wifi on my Note 9 so I was a bit worried about the OnePlus 6t. I get a much better signal at home on the 6T and do not seem to need wifi calling.
I ran speedtest again this morning on my way in to work.

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