Apps take forever to load - Shield Android TV Q&A, Help & Troubleshooting

Since the Oreo update the performance of my Nvidia Shield has gone down the toilet. Initially the UI was very sluggish. That seems to have improved a bit although it's still nowhere near as fast and responsive as it was on Nougat. But now the slow loading time of apps is starting to drive me crazy. When I click to open an app like Amazon Prime Video it takes 5-10 seconds for the app to open and then another 5-10 seconds for the home screen to populate with content. Before the update everything was pretty much instant. Is there a way to improve Shield performance after this terrible update? I already did a factory reset and it didn't help.

jhs39 said:
Since the Oreo update the performance of my Nvidia Shield has gone down the toilet. Initially the UI was very sluggish. That seems to have improved a bit although it's still nowhere near as fast and responsive as it was on Nougat. But now the slow loading time of apps is starting to drive me crazy. When I click to open an app like Amazon Prime Video it takes 5-10 seconds for the app to open and then another 5-10 seconds for the home screen to populate with content. Before the update everything was pretty much instant. Is there a way to improve Shield performance after this terrible update? I already did a factory reset and it didn't help.
Click to expand...
Click to collapse
Same observation for me

I contacted Nvidia support via live chat. They said they would get back to me via email but since this doesn't seem to be an uncommon problem that probably means there's no fix.

Maybe a little of topic. /rant
I wouldn't say mine has been sluggish, but I've been having plenty of problems.
Anytime I tell one of my GH devices to do something on the shield they blink and then give no response. Even in My Activity logs for Home there is nothing in response to my commands.
Starting to really irritate me, I'm about done with Google Home and it's only been a week. Maybe HomeKit won't be so buggy (oh no! Apple :silly. Trying to convince my wife to buy into smart home stuff, and Google is managing to make it seem nothing short of a stupid gimmick. Doesn't do what it should more than half the time.
"Ok, Google, skip the track that's playing."
"Okay, but please try again and specify the device."
"Okay, Google. Skip the track that is currently playing on Spotify on the Shield."
...
...
...
Nothing, not even in activity logs.
Assistant OSD won't go away until I press back or tell google to "go away."
I had to reinstall Spotify today because it wouldn't load ("error" on Spotify start screen), even after reboots.
I just got this thing and have no experience with pre-oreo Shield, but it isn't difficult to understand why so many people are upset.
Might be driving to Best Buy buy the end of the week.
Here I thought my FireTV 2 was being a pita.

I did another factory reset. I did the 2 hour version before going to bed so the Shield would be powered on overnight in case it needed to do some background optimization. It took me hours to set up everything again and the end result was no improvement at all. My Shield Pro is still laggy and slow to respond to commands and might actually be worse now than it was before the factory reset. I've read the cheaper 16GB model is not experiencing this issue so at this point I really regret spending the extra money on the pro model. It's very frustrating to have a $300 streaming box that's barely a year old get completely trashed by an official software update.

jhs39 said:
I did another factory reset. I did the 2 hour version before going to bed so the Shield would be powered on overnight in case it needed to do some background optimization. It took me hours to set up everything again and the end result was no improvement at all. My Shield Pro is still laggy and slow to respond to commands and might actually be worse now than it was before the factory reset. I've read the cheaper 16GB model is not experiencing this issue so at this point I really regret spending the extra money on the pro model. It's very frustrating to have a $300 streaming box that's barely a year old get completely trashed by an official software update.
Click to expand...
Click to collapse
The 16Gb version also lags after Oreo update

Performance improved after the second factory reset but it seemed to take a day to settle down. It's still not as smooth and responsive as before the update but it's also no longer maddening to use. I had a bunch of Plex crashes after the second factory reset but it seems like that might have stopped. I had a half dozen crashes over the first day and a half but so far none since then.
Oreo is faster than Nougat on phones so I don't understand why the opposite is true on Android TV. People are reporting problems on other Android boxes that got the Oreo update as well so this apparently isn't just a Nvidia issue.

Performance got so bad I ended up doing a third factory reset. After the third one everything is fast and responsive. Not sure why the first two factory resets didn't fix things. This time the only app I downloaded was Emby so maybe an app I downloaded previously was causing problems.

post 7.2 USB and app issues
i have the 2nd gen 16G version of the nvidia shield. i took the 7.2 experience upgrade and i am having lots of troubles:
my external USB hard drive just keeps scanning and never reachable
not able to start up many apps that did rely on that external storage
I have rebooted several times with no effect
i have also tried unplugging everything and then restarting them in order.
I have avoided so far a factory reset or forgetting the USB storage as those are a bit nuclear, but if there is no other option I must since most of my games and Kodi relied on teh USB and they are unusable (I did uninstall Kodi and attempt to reinstall) at bootup of Kodi, it still says "waiting for external drive.

Related

Nexus 7 extremely slow :(

I got my Nexus 7 in the first batch from Gamestop on the day of release. Initially, the performance was very fast, even faster than my Galaxy S2. However, after a couple of weeks now, it has become extremely slow. It is still stock, havent even rooted it. It is a 16gb model, and has close to 10gb free. I have tried clearing cache, closing all running applications, restarting but nothing really has worked.
The problem is almost every app is very slow. I get a notification of an email, i click on it and then stare at the white email screen for almost 10 sec before it opens up (the regular email app). It almost feels like a different device now than what i bought few weeks back. Other applications that run equally slow - Google Reader, Chrome, WSJ (this is perhaps the worst), Fluent News Reader. I am not much into games so havent tried a lot of them.Oh, and it is no match now to my Galaxy S2 Skyrocket or even HP Touchpad Cm9 that i got rid of last week.
I don't want to exchange it as it does not suffer from all the other problems being reported here (and am afraid that the new one might exhibit those). Please help.
Just a guess, but you most likely loaded something on it that is doing that. Check what you have installed on it, perhaps uninstalling some of the larger things to see if you can figure out what is holding it up.
Stock Nexus 7 Image
If cleaning the device does not work, you can always flash back to the stock image, which can be found on developers.google.com
Be sure to backup your apps and data!
or for the most simple of us...
Setting>Privicy>Factory reset.
That will remove any app that might be causing it.
Be warned tho, i think on this device it wipes the internal storage...
how is your WiFi signal?
seeing how almost every app require internet access, the delay could be it trying to connect.
Actually I thought that too... but my wireless signal is very strong in my small apartment and i have 30mbps line. I checked with speednet app and i am getting 13mpbs down, 4 mpbs up on nexus 7.
I am happy that this seems like my issue only - i will try to remove apps one by one to see if it helps or worst case, i will do a factory reset.
I was wondering if there are any known culprit apps responsible for memory leaks or something.
dilldoe said:
how is your WiFi signal?
seeing how almost every app require internet access, the delay could be it trying to connect.
Click to expand...
Click to collapse
I have noticed how mine has been very sluggish when there are apps upgrading in the background or installing, etc. Maybe turn off auto update for play store?
dbjunction said:
Actually I thought that too... but my wireless signal is very strong in my small apartment and i have 30mbps line. I checked with speednet app and i am getting 13mpbs down, 4 mpbs up on nexus 7.
I am happy that this seems like my issue only - i will try to remove apps one by one to see if it helps or worst case, i will do a factory reset.
I was wondering if there are any known culprit apps responsible for memory leaks or something.
Click to expand...
Click to collapse
If you send me a PM, I'll give you my email address and I can help you narrow it down by using screenshots of your app drawer.
install watchdog task manager lite, it monitors app in the background and tells you which one is causing problems.
have you tried turning off gps (location service) and see if hats the issue?
same thing
dbjunction said:
I got my Nexus 7 in the first batch from Gamestop on the day of release. Initially, the performance was very fast, even faster than my Galaxy S2. However, after a couple of weeks now, it has become extremely slow. It is still stock, havent even rooted it. It is a 16gb model, and has close to 10gb free. I have tried clearing cache, closing all running applications, restarting but nothing really has worked.
The problem is almost every app is very slow. I get a notification of an email, i click on it and then stare at the white email screen for almost 10 sec before it opens up (the regular email app). It almost feels like a different device now than what i bought few weeks back. Other applications that run equally slow - Google Reader, Chrome, WSJ (this is perhaps the worst), Fluent News Reader. I am not much into games so havent tried a lot of them.Oh, and it is no match now to my Galaxy S2 Skyrocket or even HP Touchpad Cm9 that i got rid of last week.
I don't want to exchange it as it does not suffer from all the other problems being reported here (and am afraid that the new one might exhibit those). Please help.
Click to expand...
Click to collapse
Just wanted you to know you aren't alone here...I have been seeing the same exact behavior on mine. I have started to uninstall apps one by one. I must be a bad app or something. If not I'm gonna wipe it and start over. It does feel disconcerting to go from easily the best tablet experience I have ever had to it becoming so sluggish.
i have the same problem, mine did the same thing on stock, ran great for a week or two, then became unbearably slow. so i rooted it and it wiped all data and the problem seemed to be fixed. then another week or two passed and its back to slow. i found out after testing with quadrant it has something to do with the i/o on the device, because the i/o score was abnormally lower than all the devices. putting a custom kernel will help, but still the i/o score is still quite low. i dont want to wipe all data again and if anybody knows a fix it would be greatly appreciated
nexus 7 has Kingston eMMC, it is better then the crummy Prime Hynix eMMC, but is eMMC none the less, not proper NAND flash/SSD
Well you could've had a bad app that is bogging your system down. A factory reset may be the only option so you can start fresh
Sent from my Google Nexus 7 using Tapatalk 2
Check the cache size of your Google Playbook or Magazine apps. It keeps downloading large files (400 mb) and may fill up your storage...causing it to slow down?
Having the same issue after owning it for two days. I really wanted to like this tablet,but between the sluggishness, and other various shortcomings, I'm going to be returning mine.
I deleted WSJ app and it seems to have helped a lot - not as fast as new, but a lot better. One thing which still irritates me is email app which just seems to be too slow...
Sorry to say but mine so fast I can't keep it down it trys to fly away lol
Sent from my Nexus 7 using Tapatalk 2
Same
has anyone been able to figure this out? I'm having the same problems and I've been running watchdog but there been no out of control process is on my device. I have wiped the device and the same thing just keeps happening after a little while it'll get very slow. it happens more often than not when there something in the background downloading are using the internet, but it's definitely not my connection because I've had no problems with any other devices.
Been getting similar behavior recently. cm10 euroskank, trinity 7.
Edit: in logcat, getting stuff like
I/Choreographer(10656): Skipped 30 frames! The application may be doing too much work on its main thread.
W/InputEventReceiver(10656): Attempted to finish an input event but the input event receiver has already been disposed.
I think I may have come across a solution. For me, the slowdowns were always connected to when something was downloading in the background, or when a process was using data, so I went through and turned off syncing on any non-essential Google services and other apps, and it seems to be working much better right now.

Shield Tablet Update 1.2 OTA is out

Downloading now, clocks in at 691.01 MB
Enhanced SHIELD Hub Features
Network Test capability
User Customizable " My Android Game" and "My Media Apps"
Improved Touch Performance
Misc. Stability and Localization Improvements
Will let you know how it goes.
Do you still have root after updating? That is all I want to know before I update.
SuperSu was unable to preserve root, but Towelroot still works.
technoviking said:
SuperSu was unable to preserve root, but Towelroot still works.
Click to expand...
Click to collapse
691MB means that most likely, the update is fully wiping /system and redoing everything.
The benefit of doing a full deployment instead of a delta is that while it uses up MUCH more network bandwidth, at least it is far less likely to fail.
Screen lag is no better for me, unless I use max performance.
Sent from my SHIELD Tablet using XDA Premium HD app
This update fixes the problem of embedded Youtube videos not playing in Reddit apps and things like the Play Store.
karehaq said:
This update fixes the problem of embedded Youtube videos not playing in Reddit apps and things like the Play Store.
Click to expand...
Click to collapse
This is definitely a big plus. I wonder if Tapatalk will work after this update.
I wasn't expecting much from this update to be honest, "Misc. Stability and Localization Improvements" doesn't really give any information about what has been fixed...
I can however report that it has fixed my two biggest issues so far (admittedly this is only after two days of testing).
I haven't had a single SoD since the update compared to one every time the tablet was unused for more than two hours. This was reproducible every time on my tablet; 1:59:00 tablet would turn on without needing to do a hard reboot, 2:00:01 tablet wouldn't turn on necessitating turning it off by holding the power button for 10 seconds and then switching back on. I've now been able to turn the tablet on after leaving overnight for the last two nights
It also appears to have reduced the battery drain (maybe related to the SoD who knows...) when the tablet screen is off, instead of the battery stats showing a constant downward slope it's now a pretty much flat line while not being used overnight.
Again this is obviously early days but it's definitely made a difference to my particular tablet YMMV.
Guys, is it better to update or not? I have root and alot of games , Is this update will wipe and effect on my data?
LG G Pro2 - tapatalk
How do you block/prevent OTA updates on the Shield Tablet?
You can update whit no problem, you are not going to loose any data, but you will loose root access, but use towellrot to gain access again.
Sent from my SHIELD Tablet using XDA Free mobile app
SoD still there. This problem is killing me
What exactly is this problem ( SOC)
Sent from my SHIELD Tablet using XDA Free mobile app
rene130313 said:
What exactly is this problem ( SOC)
Click to expand...
Click to collapse
I assume you mean SoD?
Sleep of Death; the tablet won't respond to any attempts to wake via the power button after it goes into deep sleep. This used to happen to my tablet after two hours every time. The update appears to have fixed my tablet I still haven't had any issues since applying it.
Still having the weak wifi issue when holding the tablet in portrait mode at the bottom, though I'm hoping when my case arrives that will resolve the issue as it did for my iPhone 4 back in the day...
Llarrinye said:
I assume you mean SoD?
Sleep of Death; the tablet won't respond to any attempts to wake via the power button after it goes into deep sleep. This used to happen to my tablet after two hours every time. The update appears to have fixed my tablet I still haven't had any issues since applying it.
Still having the weak wifi issue when holding the tablet in portrait mode at the bottom, though I'm hoping when my case arrives that will resolve the issue as it did for my iPhone 4 back in the day...
Click to expand...
Click to collapse
Adding my case definitely helped some with the wifi drop, though didn't knock it out totally. SoD occurs quite often on my LTE replacement where it didn't happen as often on my wifi only I RMA'd. Factory resets and even no apps installed doesn't change the crashes and SoD issues. Even coming out of console mode it seems to do it 70% of the time requiring reboots to fix. Its almost comical how many crazy issues this tablet as a whole is having out the gate.
I have had zero SOD since upgrading to 1.2. Stinks that it is still happening for some though.
I think it is a hardware issue they are not admitting. I finally call NVIDIA support today to describe the lag and SOD I'm still having with 1.2 and was given a RMA without asking for one.
How do you flash the image files? I just didn't get the instructions from nvidia website. Can someone clarify everything on how to install the update using PC or using recovery? Ta..

Wake up lag, camera issues, slow charge

Hi everyone.
I'm new here and the reason I have actually joined this community is because I am experiencing some really frustrating stuff with my new SGS6E+ 64 GB.
First of all, it lags even if I have no apps running or any useless temporary data. I don't understand why, but there are days when the screen won't wake up if I press the lock button without rebooting!! It also freezes when I'm scrolling pages on the web or so...Apart from that, I almost never get a smooth experience while using this phone.
Second of all, I don't know if this is something that the camera should or should not do, but sometimes when I take selfies, the image gets distorted before I click the shot button, moving closer and farther from the screen.
I've tried wiping the cache partition, reseting it (three times now...), I even sent it in a Samsung authorised service where they said it's a software issue so they "changed" it and absolutely nothing. Not a single change in the way it is behaving. Now, having reseted it three times, it only has like four basic apps downloaded from play store, no pictures, no music, no reason at all to lag...and it still does. Very often. Please help me! I don't wanna root it, 'cause I got warranty for 2 years and I hope the phone company will eventually replace it, but I bet they will always say "There's nothing wrong with this phone", just like they did with my Note4, even though its motherboard was defectuous, which I found out later, much later, when the warranty got expired.

Android 7 update made my phone very slow. I am looking on the return policy now

I updated my ZTE Axon 7 to Android 7 and I started hating the mobile.
Issues:
1. Finger print recognition is not perfect.
2. whatsapp is very slow - especially - taking and photo and sending it.
3. phone is deadslow most of the time. i.e. I have to click on some apps and wait for sometime, some cases it closes automatically.
Is there a way to go back to Android 6 or What is the return policy. I bought the phone 1.5 months back in Amazon.
I am really frustrated with this thing and I need to get rid of it.
I am with you on this...same happened to me also.
Phone is too slow, fingerprint is not identifying the print accurately and its too slow, whtasapp is a disaster.
Apps opens too slow.
Same issues here...
I read in the ZTE Forum that a couple people have gone back to MM with the file from the ZTE support website but I am not sure if I want to do that ... or wait a couple days so ZTE will HOPEFULLY come up with a hotfix...
There are a lot of other issues also like verizon SIM is not recognized at all, fingerprint issue, battery drain, slow animations, performance over all....
You may need to move to LineageOS
what aboutLineageOS?
https://forum.xda-developers.com/axon-7/development/unofficial-lineageos-14-1-zte-axon-7-t3545679
+1 all issues mentioned by original poster, I don't know if ZTE actually QC this release or not ? The whole performance is abysmal after update.
Try wiping data/factory reset
vishnu290692 said:
I updated my ZTE Axon 7 to Android 7 and I started hating the mobile.
Issues:
1. Finger print recognition is not perfect.
2. whatsapp is very slow - especially - taking and photo and sending it.
3. phone is deadslow most of the time. i.e. I have to click on some apps and wait for sometime, some cases it closes automatically.
Is there a way to go back to Android 6 or What is the return policy. I bought the phone 1.5 months back in Amazon.
I am really frustrated with this thing and I need to get rid of it.
Click to expand...
Click to collapse
You're not allowed to return it
So I've done full factory resets twice, cleared cache, etc. My phone is still about half of what it was on 6.0. Fingerprint reader is what is killing it for me.
+1 I feel this phone is so slow. Is it under clocked? I came from a Zenfone 2 running an Intel x86 and it never lagged. This phone seems so laggy with scrolling, apps etc. Feel a bit disappointed. Is it the Nougat update? Thanks.
Sent from my ZTE A2017U using Tapatalk
My phone has definately lagged a bit sometimes but its been working fine otherwise after the Nougat update. I did a factory wipe and my phone isnt rooted.
Just a thought, don't know for sure, but you should head over to this thread see if this helps you any
https://forum.xda-developers.com/axon-7/development/2-15-2017-axon-7-msm-8996-cpu-vm-ram-t3557392
Aedan762 said:
So I've done full factory resets twice, cleared cache, etc. My phone is still about half of what it was on 6.0. Fingerprint reader is what is killing it for me.
Click to expand...
Click to collapse
I've done the same thing. Factory reset 6 times and I've also cleared cache numerous times. I've tried a few things because I also had random restarts that would happen from once every 15 minutes to once every few hours and sometimes not turn back on or get stuck in deep sleep. So far as of now I've tried a few tweaks that seems to have sped up nougat substantially. The auto powers are mode seems to be bugged off the bat with nougat. I've been running in performance mode and have gotten better battery life than in auto mode. Also speed is increased and my restart issue has disappeared thus far. If I were you I'd just tweak the settings and give it a few days. After talking with zte support, they are under helpful and both return options for replacement are obscene at best.
kingoftheafro said:
I've done the same thing. Factory reset 6 times and I've also cleared cache numerous times. I've tried a few things because I also had random restarts that would happen from once every 15 minutes to once every few hours and sometimes not turn back on or get stuck in deep sleep. So far as of now I've tried a few tweaks that seems to have sped up nougat substantially. The auto powers are mode seems to be bugged off the bat with nougat. I've been running in performance mode and have gotten better battery life than in auto mode. Also speed is increased and my restart issue has disappeared thus far. If I were you I'd just tweak the settings and give it a few days. After talking with zte support, they are under helpful and both return options for replacement are obscene at best.
Click to expand...
Click to collapse
Yeah, I've done all of those. Nothing seems to help. Facebook app still unusable, fingerprint reader only works about 1 out of 5 times, even after setting up multiple fingers, etc.... I am not a happy person. My phone is completely stock, too. I was laying off doing anything custom to it because of 7.0. Apparently that was a mistake.
Yeh after looking online it seems that almost every phone that got updated to nougat had a plethora of issues until hot fixes were issued. Even the nexus 5x had issues. Seems zte only made sure it kinda worked and then released it because people kept batching about the delay of initial rollout.

Is your Nexus 10 responsive? Mine is almost unusable.

I had the latest OEM rom. I've installed the custom Lineage OS 18 rom listed here. The OEM ran 'better' but still not well, even after a full wipe. Really only want to use the tablet for Plex. With all apps disabled that can be disabled, the CPU stays maxed. Clicking something takes seconds for the OS to respond. Bluetooth regularly crashes. I tried installing the YouTube app since Plex was super-choppy, and it literally took 10+ minutes to install. Being that the tablet runs like a complete turd with fresh wipes/installs, I'm thinking there's some sort of hardware fault.
Before I give up on it, any suggestions? I literally only want it for watching Plex or YouTube, but it can't even handle that as-is.
Maybe it could be that the eMMC is gone for a toss and some error correction is in process that causing CPU Load to go 100%? Not really sure here.
I have the same issue. I would think old age makes emmc veeeeery slow. Same thing happened with my old Nexus 4. I am using the tablet as wall tablet with Home Assistant opened in a full screen browser and still is verry sluggish. What seems to make things a bit better is using memory trim software.
Any trim software you recommend?
I ended up just buying a Galaxy Tab S8+, but if I can get some life out of the Nexus 10 that would be great too...

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