Essential phone not booting after OTA update to Oreo. No recovery, bootloader locked - Essential Phone Questions & Answers

So, pretty much what the title says...I got the prompt to update to Oreo. Clicked install and left it. It does whatever it needs to do and after 2 hours of leaving it there it was just stuck on the boot screen. Tried to boot into recovery and no luck, it just remains on boot screen. I can access fastboot mode though.
Because the boot loader is locked, I can't install a custom recovery or anything. I tried everything I could in my own power before resorting to here. Any suggestions?

Did you hold the power button down until your phone completely powered off? I'm assuming you did. What you described isn't supposed to happen on a dual partition phone. If an update goes bad the phone is supposed to recover by booting from the other partition. If powering the phone down completely and then turning it back on doesn't allow you to boot I would honestly go straight to Essential Support since you didn't mod your phone or unlock the bootloader. I dealt with support via email and if nothing else they are definitely very responsive. They answer emails so promptly it was almost like being in a chat.

devon4786 said:
So, pretty much what the title says...I got the prompt to update to Oreo. Clicked install and left it. It does whatever it needs to do and after 2 hours of leaving it there it was just stuck on the boot screen. Tried to boot into recovery and no luck, it just remains on boot screen. I can access fastboot mode though.
Because the boot loader is locked, I can't install a custom recovery or anything. I tried everything I could in my own power before resorting to here. Any suggestions?
Click to expand...
Click to collapse
Hello
Tell us the status of your phone Did you solve the problem? Tell us the way I'm stuck in the same problem

Related

[Q] bricked? i just dont know

I've been rooted for quite some time now, was always using axiom, today I decided to try something new, I flashed via twrp ROM and gapps, twrp said no root, installed superuser? I swiped yes, phone booted to Google screen, but now is the stupid part,
Keeps boot looping there, absolutely no boot loader when trying to boot into it, computer won't read device, just says android with a yellow exclamation mark and says the drivers are incorrect or something, I cannot fast boot because of this, when trying to enter boot loader it just gores to Google screen goes black then flashes red light,
Is this fixable? Will JTAG work maybe (last resort), anybody who has the time to help will be my hero haha, I work in a few hours so I won't be back until the afternoon, but please anyone!
Oh and phone isnt unresponsive, still vibrates, still charges and still boots google logo,
Just remeber i cant flash stock img files due to not being abke to use fastboot:/ unless there is a way to get the computer to read my phone
Thanks in advanced to people who reply,
joshracine1 said:
I've been rooted for quite some time now, was always using axiom, today I decided to try something new, I flashed via twrp ROM and gapps, twrp said no root, installed superuser? I swiped yes, phone booted to Google screen, but now is the stupid part,
Keeps boot looping there, absolutely no boot loader when trying to boot into it, computer won't read device, just says android with a yellow exclamation mark and says the drivers are incorrect or something, I cannot fast boot because of this, when trying to enter boot loader it just gores to Google screen goes black then flashes red light,
Is this fixable? Will JTAG work maybe (last resort), anybody who has the time to help will be my hero haha, I work in a few hours so I won't be back until the afternoon, but please anyone!
Oh and phone isnt unresponsive, still vibrates, still charges and still boots google logo,
Just remeber i cant flash stock img files due to not being abke to use fastboot:/ unless there is a way to get the computer to read my phone
Thanks in advanced to people who reply,
Click to expand...
Click to collapse
It happned with me too when its reboot to google logo before that press vol down and power button to get into bootloader

[SOLVED] Bootloop. No recovery. Bootloader locked.

================================
Solution: http://forum.xda-developers.com/one...bootloader-locked-t3212187/page2#post63494201
================================
Hello,
This afternoon, I was preparing to flash Oxygen OS 2.1 through twrp but I wanted to make a backup first. Attempting to load up twrp by holding Vol- and Power, my OPT flashed the starting frame of the boot animation for half a second before turning off. This repeated every 5 seconds. I could still boot OOS normally at this stage.
I decided to reflash twrp so as to make the backups, but on attempting to flash it, I saw that my bootloader was locked. So into fastboot mode I went, but trying to unlock it, it did the same as trying to get into recovery. As soon as I sent the command, "fastboot oem unlock", the screen went dark, flashed the starting frame for the boot animation, and promptly when dark again.
I now can't boot up normally, nor can I enter recovery. I can access fastboot mode, but I can't seem to make any changes.
I've attempted to use this solution as well as several other similar ones with no success.
I've had my OPT since 17th of August with absolutely no signs of trouble until this afternoon.
To me, it seems like it could be a hardware issue, but I'd hope it would last more than 40 days.
Any suggestions?
Thanks.
----
x-post: whirlpool, reddit
The same just happened to me, wtf
Makrilli said:
The same just happened to me, wtf
Click to expand...
Click to collapse
What were you doing before it occurred? Perhaps we can work out the cause.
GusGold said:
What were you doing before it occurred? Perhaps we can work out the cause.
Click to expand...
Click to collapse
I'm not sure what I was doing, I was going to flash different ak kernel as my wifi didn't work.
HOWEVER
I read someone suggesting if you still have bootloop after trying the qualcomm recovery tool, try booting to fastboot and use: fastboot continue
my opt booted nicely to hydrogen os and after I shut it down it no longer bootlooped and I was able to get to recovery.
I'll post this to your reddit thread too, maybe it might help somebody one day, hopefully this works for you too
Makrilli said:
use: fastboot continue
Click to expand...
Click to collapse
Mate! that worked for me too!
However... It only seems to skip the bootloop for that power on. After power off, it returns to the boot loop. I also still can't unlock the bootloader and can't access recovery.
But at least it can boot into OS with fastboot continue!
Thank you.
Weird, after the first successful boot I rebooted and a chinese menu prompted me if I wanted to unlock the bootloader, and I did.
Maybe you should try different recovery packages.
But I'm glad to hear you at least got past the boot loop
Makrilli said:
Maybe you should try different recovery packages.
Click to expand...
Click to collapse
Can't flash a new one since the bootloader won't unlock :/
I guess the phone is in working order at the moment, I just can't let it get turned off without my computer next to me...
GusGold said:
Can't flash a new one since the bootloader won't unlock :/
I guess the phone is in working order at the moment, I just can't let it get turned off without my computer next to me...
Click to expand...
Click to collapse
Nono I mean different qualcomm recovery packages, the ones with MSM8994DownloadTool, I also replaced the stock recovery in the qualcomm package with twrp just in case if that matters
Makrilli said:
Nono I mean different qualcomm recovery packages, the ones with MSM8994DownloadTool, I also replaced the stock recovery in the qualcomm package with twrp just in case if that matters
Click to expand...
Click to collapse
Ahh, do you mind linking me to the one you used?
I think I used this: https://mega.nz/#!EsNQHKab!ifATzg4rxxBniPad0iyxANqlN8cZpUx2MVWaZgEhrD4
but it might have also been this: https://drive.google.com/file/d/0B14IjYN3PtxcSlJ5aGQxX3JERHM/view?usp=sharing
It's also worth mentioning I flashed both a few times before I tried the fastboot continue command so try both a few times and see if that helps, also I replaced the stock recovery with twrp in both recovery packages before flashing.
Edit: And best of luck, I'm rather confident your OPT is going to work properly again.
Boot Loop
I got the same problem.
Phone is rooted and i can't unlock it in cmd, just reboot itself when i try it.
The only way for me to even start the OPT is to (volume+ and power), to get to fastboot mode, then run "fastboot continue" twice in cmd.
If i reboot the phone it get cought in a boot loop where i can see the logo, reboots about every 2 sec.
Is there a solution for this? I've been searching 2 for two days now.
I don't care if i have to reset the entire phone.
p3wb said:
I got the same problem.
Phone is rooted and i can't unlock it in cmd, just reboot itself when i try it.
The only way for me to even start the OPT is to (volume+ and power), to get to fastboot mode, then run "fastboot continue" twice in cmd.
If i reboot the phone it get cought in a boot loop where i can see the logo, reboots about every 2 sec.
Is there a solution for this? I've been searching 2 for two days now.
I don't care if i have to reset the entire phone.
Click to expand...
Click to collapse
And I'm guessing you have tried the qualcomm recovery tool?
And I'm guessing you have tried the qualcomm recovery tool?[/QUOTE]
I got TWRP installed but its unreachable, volume- and power ends in boot loop.
I can´t install anything when the phone is locked.
I even tried a Factory reset, boot loop and no change when i got it up again.
p3wb said:
And I'm guessing you have tried the qualcomm recovery tool?
Click to expand...
Click to collapse
I got TWRP installed but its unreachable, volume- and power ends in boot loop.
I can´t install anything when the phone is locked.
I even tried a Factory reset, boot loop and no change when i got it up again.[/QUOTE]
Yeah but the qualcomm recovery tool that we discussed on the first page?
Sent from my OPT
Makrilli said:
I got TWRP installed but its unreachable, volume- and power ends in boot loop.
I can´t install anything when the phone is locked.
I even tried a Factory reset, boot loop and no change when i got it up again.
Click to expand...
Click to collapse
Yeah but the qualcomm recovery tool that we discussed on the first page?
Sent from my OPT[/QUOTE]
I finally got my OPT working again, tried Qualcomm recovery tool, wasn't able to complete the "MSM8994DownloadTool"
So i downloaded "A2001_14_A.03_150805" in a guide from technobuzz.net/unbrick-oneplus-2/
A similar but it does a entire wipe of the phone, nothing left at all. WARNING!
But i was okey with it.
Well the phone was in Chinese when it was all done but to change language was no problem.
I finally managed to solve it on mine. I had been cautious over the past weeks to not let it run out of battery or get turned off while away from my computer as
Code:
fastboot continue
was the only way I could get past the boot loop.
My core issue to solve was that I couldn't get it recognised as the USB Diagnostic 9006 under Ports in Device Manager. I installed the driver from here manually by right clicking the /qcser/x64/qcser.inf file and selecting install from the context menu. Then, I powered off my OP2. While only holding Vol+ (not power or Vol-), I plugged in my OP2 to the computer and it was finally recognised as the 9006. Then using the recovery tool from the prior link, it installed and rebooted my OP2. The moment of truth was when it rebooted and didn't enter a boot loop!
Then with the Chinese recovery prompt, I selected the top/first option and it brought me to the welcome/first setup screen of OOS.
It wiped the internal memory, and installed OSS 2.0.2 (don't know if coincidence or not as that was my prior OS as well). Now to install twrp and update to the latest OOS hopefully without a hitch.
Happy to finally know it wasn't a hardware issue like a failed eeprom or a dud nand controller as my prior phone (Samsung Note 10.1) died to a failed nand controller as well.
Will update with news of twrp and OOS, but I feel that should go smoothly now. Thanks to the others that helped in this thread too!
Yeap, all good!
Flashed official twrp through fastboot and batch installed OOS2 through 2.1.1 patches and SuperSU. Everything working like new!
Phew.
hi can one of you guys help me out? on teamviewer? mine is stock in the bootloop and i can only get it to boot up via fastboot continue. and i cant figure out how to get it to work. i would like to go back to complete stock and no root
best Martin
gamdiiii said:
hi can one of you guys help me out? on teamviewer? mine is stock in the bootloop and i can only get it to boot up via fastboot continue. and i cant figure out how to get it to work. i would like to go back to complete stock and no root
best Martin
Click to expand...
Click to collapse
Is it recognised as a USB Diagnostic 9006 in your device manager?
Hi GusGold No its 9008

New/Stock Oneplus Two, unable to boot into recovery

Hey all, completely new to this forum and my Oneplus Two that I've had for a little over two weeks.
I recently got a OTA update for Oxygen 2.2.0 but I can't seem to install it. Everytime I download it and click the "install" option, the phone reboots (probably to go to recovery) but after a very brief splash screen and a vibration, it vibrates again and displays the standard boot splash screen, boots into the OS and offers me to download the update again.
I've done a little troubleshooting in the past two-three days and from what I understand, the phone doesn't seem to be able to boot into recovery or fastboot. I've enabled the advanced options in the "reboot" menu and when selecting "recovery" the phone reboots and does the same behavior described above. I tried powering off the phone and booting with the volume up button pressed (while pressing power) and the phone boots and displays a "Fastboot Mode" splash screen but it seems to hang there forever until I actually shut it off again and power it back on. Also, I've tried booting it into recovery from ADB, connected to my PC and I get the same behavior: brief splash screen with a vibrate and then the phone seems to reboot again normally.
I haven't tampered with the phone yet, it is brand new out of the box, not rooted and nothing other than simply installing a few games, Nova Launcher, changing the wallpaper and using it as you would normally use your phone.
Anyone has an idea how I could actually get the Recovery functioning on this phone?
Best regards and thanks in advance for any help!
redbay1 said:
Hey all, completely new to this forum and my Oneplus Two that I've had for a little over two weeks.
I recently got a OTA update for Oxygen 2.2.0 but I can't seem to install it. Everytime I download it and click the "install" option, the phone reboots (probably to go to recovery) but after a very brief splash screen and a vibration, it vibrates again and displays the standard boot splash screen, boots into the OS and offers me to download the update again.
I've done a little troubleshooting in the past two-three days and from what I understand, the phone doesn't seem to be able to boot into recovery or fastboot. I've enabled the advanced options in the "reboot" menu and when selecting "recovery" the phone reboots and does the same behavior described above. I tried powering off the phone and booting with the volume up button pressed (while pressing power) and the phone boots and displays a "Fastboot Mode" splash screen but it seems to hang there forever until I actually shut it off again and power it back on. Also, I've tried booting it into recovery from ADB, connected to my PC and I get the same behavior: brief splash screen with a vibrate and then the phone seems to reboot again normally.
I haven't tampered with the phone yet, it is brand new out of the box, not rooted and nothing other than simply installing a few games, Nova Launcher, changing the wallpaper and using it as you would normally use your phone.
Anyone has an idea how I could actually get the Recovery functioning on this phone?
Best regards and thanks in advance for any help!
Click to expand...
Click to collapse
That is the norm for fastboot, it doesn't go past that screen.
It may not make a difference, did you try to boot to recovery via Power+Volume Down buttons?
Greetings Khaos64,
Yes, I've tried booting with Vol-Down+Power but the phone does not start.
With volume-up+power, I get the Fastboot splash screen but the phone does not respond to any input.
I tried selecting "bootloader" from the reboot menu but I get the same thing: Reboots and after a second, the phone reboots again normaly and into OxygenOS.
Is there a way to verify if the bootloader or recovery is corrupt and maybe reflash the stock recovery onto the phone?
Thanks for your input!
You may just want to go straight to oneplus support since everything is stock and only 2 weeks they should be able to get you updated or replace it.
If you'd like to be more hands on... maybe something below can help.
So your phone isn't recognized/no commands acceptred from your computer when booted to fastboot?
Such as unlocking your bootloader and booting into twrp... "fastboot boot yourfilename.img" or maybe flashing it.
Make sure OEM unlocking is selected in Developer options.
If you can't do that then this may not work but is worth a shot.
http://forum.xda-developers.com/showpost.php?p=62973446&postcount=2
These may also be something to look into:
http://forum.xda-developers.com/oneplus-2/general/guide-unbrick-recover-oneplus-2-to-t3269543
http://forum.xda-developers.com/oneplus-2/general/oneplus-solution-hard-bricked-device-t3183449
I did try to contact Oneplus for support but I am not the one who purchased the phone. Long story short, it was a gift from my girlfriend that she bought off of someone. The phone was new in box and was a warranty replacement. I would have to contact the seller and go trough him for support unfortunately.
Thanks for the different suggestions!, I will fiddle around with it this afternoon while the kids are having their mid-day nap and I'll get back with the results
Thanks again for the help, it's greatly appreciated!
Hello,
I eventually started fiddling around with fasboot and tried unlocking the bootloader. This sent the phone into a bootloop where it would try to boot into recovery and reboot right away.
I found an article on how to restore the phone to Oxygen 2.1.1. It would wipe user data but I did it anyway and it actually did restore the phone and now I have a worling recovery.
Here is a link to the guide I used:
http://forum.xda-developers.com/oneplus-2/general/guide-unbrick-recover-oneplus-2-to-t3269543
Thanks again for the help in solving my issue
Congratulations hope you enjoy the phone
Sent from my ONE A2005 using Tapatalk
redbay1 said:
Hello,
I eventually started fiddling around with fasboot and tried unlocking the bootloader. This sent the phone into a bootloop where it would try to boot into recovery and reboot right away.
I found an article on how to restore the phone to Oxygen 2.1.1. It would wipe user data but I did it anyway and it actually did restore the phone and now I have a worling recovery.
Here is a link to the guide I used:
http://forum.xda-developers.com/oneplus-2/general/guide-unbrick-recover-oneplus-2-to-t3269543
Thanks again for the help in solving my issue
Click to expand...
Click to collapse
Glad one was able to help you do it. :good:
redbay1 said:
Hello,
I eventually started fiddling around with fasboot and tried unlocking the bootloader. This sent the phone into a bootloop where it would try to boot into recovery and reboot right away.
I found an article on how to restore the phone to Oxygen 2.1.1. It would wipe user data but I did it anyway and it actually did restore the phone and now I have a worling recovery.
Here is a link to the guide I used:
http://forum.xda-developers.com/oneplus-2/general/guide-unbrick-recover-oneplus-2-to-t3269543
Thanks again for the help in solving my issue
Click to expand...
Click to collapse
HI there,
I am having the exact same issue with my oneplus 2. Unfortunately i know almost nothing regarding these android thingy. I know it has been almost 2 years, would you mind guide me through the steps? I would appreciate it so much.
Thanks.

Hard brick? Can't boot to recovery

So I think my Nexus 6P is hard bricked, but I just want to be sure before I issue an RMA.
I was on a plane flying over the Pyrenees and opened the camera to take a picture. The phone froze and started rebooting, which I found strange really strange as it never happened before. Since then, it wasn't able to boot again. The phone is completely stock, running 7.0, apart from the unlocked bootloader that I had unlocked the day I bought it (March/April this year). The phone shows the unlocked bootloader warning, goes to the white Google logo with the padlock below, and then goes back to the unlocked bootloader.
From here I can Power + Vol down and get to bootloader, which I thought would leave me to recover the phone somehow. I know my way around nexus devices so the first thing I tried was scrolling in the bootloader menu and boot into stock recovery. No luck, unlocked bootloader warning, white Google logo and loop. Tried "Factory" in the menu and the same thing happens.
So then I've gained access to a computer and tried downloading a twrp recovery and boot into it. Ran fastboot boot twrp.img, the phone tries to boot again, and the same thing happens. Boot loop. After that, I've downloaded the latest stock Google images and I've run a different set of things, all with no luck. Booting directly from fastboot into stock recovery doesn't work. Flashing stock recovery and trying to enter stock recovery via bootloader menu doesn't work. I've erased and flashed bootloader, radio, and all other partitions (system, boot, recovery, vendor and cache), without any luck. The fastboot commands return "OKAY" but it seems like it's doing nothing.
I am out of ideas, I always thought I would be able to recover a Nexus phone as long as I could reach bootloader mode, but I guess I'm wrong. Should I RMA, or is there anything else I should try?
Thank you.
You say you "Ran fastboot boot twrp.img." Try to do fastboot flash recovery twrp.img from fastboot and see if you can get twrp working. Then try to flash a ROM
vladniko said:
You say you "Ran fastboot boot twrp.img." Try to do fastboot flash recovery twrp.img from fastboot and see if you can get twrp working. Then try to flash a ROM
Click to expand...
Click to collapse
Done both, actually. Tried to boot directly from a fastboot command and then tried flashing the actual recovery image to the phone. No luck in both. Never able to get into twrp.
I had the same thing happening to me. I was also using stock 7.0 with an unlocked bootloader. My screen froze during webbrowsing and had to restart the phone. Once booting up, it never came past the Google logo. Getting into recovery didn't work either, just started looping again. Tried to flash twrp, got in there after many tries. Tried flashing all kind of android versions but nothing helped. After that I decided to just use my warrenty and send the phone to the store. They replaced the motherboard and are now sending it back.
hubhib said:
I had the same thing happening to me. I was also using stock 7.0 with an unlocked bootloader. My screen froze during webbrowsing and had to restart the phone. Once booting up, it never came past the Google logo. Getting into recovery didn't work either, just started looping again. Tried to flash twrp, got in there after many tries. Tried flashing all kind of android versions but nothing helped. After that I decided to just use my warrenty and send the phone to the store. They replaced the motherboard and are now sending it back.
Click to expand...
Click to collapse
Yep, I gave up already. Tried all different sort of thing, and was never able to get into any kind of recovery, let alone Android itself.
Called Google support yesterday evening, a replacement is on its way already.
eddie_gordo said:
Yep, I gave up already. Tried all different sort of thing, and was never able to get into any kind of recovery, let alone Android itself.
Called Google support yesterday evening, a replacement is on its way already.
Click to expand...
Click to collapse
Needed the RMA anyways. If you had an unlocked bootloader and formatted each partition and then flashed each partition with the corresponding image file from the latest factory image, it was shot. It happens from time to time. Happened to mine as well. 2 or 3 days after I finally got it (pre ordered on launch) I rebooted the phone at some point 2 or 3 days later and it just never turned back on. 100% bone stock. Not even an unlocked bootloader. Nothing would happen when I plugged it into a PC, left it on AC power for hours and hours and still nothing. Holding power 10-15 seconds, nada. RMA'd and luckily this one's been perfect ever since. Good luck with the new device!

Nexus 10 boot stuck on google logo... bootloader ok, but recovery does same thing.

I replaced my GNEX10 battery last january. Aside from the battery calibration being off... (which eventually corrected itself!) it's been working fine. As of late it had rebooted itself while I was using it a few times. A few days ago, it had enough battery such that I left it on overnight. I picked it up the next morning and the notification lamp was flashing so I knew it was still on. I tried to wake it up without success. Usually a quick tap on the power button should do it. Nothing. So I rebooted... and on the google logo it stuck. I knew that a factory reset was probably in order since I didn't do it when I replaced the batter... I got it into the recovery screen... but I could not get the menu. I likely didn't press the right volume rocker. Then I tried again... booted to the bootloader, and selected recovery. This time, and since, only the google logo comes up. No andy on his back with "no command". It just tries to boot into something. I can't do a factory reset this way.
I tried the Nexus Root Toolkit. I can only get it to recognize the device if it's in the bootloader... when I try to use it to boot to recovery, same thing and the NRT says waiting for device... and gets no further. I tried to use it to flash (stock?) recovery but the N10 just sits there on the twrp logo screen and nothing more after temporarily booting into twrp. Just keeps saying "waiting for device"
Anyone have any suggestions! Getting seriously bummed!
So one more data point... I manually rebooted into the bootloader after trying to flash the stock recovery using the NRT. Then it appeared to flash the recovery image.... here is the bit of the log where it ended up:
Checking Fastboot Connectivity
fastboot devices
R32CB04GHGT fastboot
+ Fastboot Device Connected
Flashing Stock Recovery to RECOVERY partition...
fastboot flash recovery "C:\usr\NRT\data\Recovery_Stock\recovery_stock_mantaray_5.1.1_LMY49J.img"
Temporarily Booting TWRP...
fastboot boot "C:\usr\NRT\data\Recovery_Custom\TWRP\twrp-3.0.2-0-manta.img"
Flashing 'undo-perm-recovery-signed.zip'...
Waiting for your device...
That's where it ended up... not getting any further. Once again, attempting to boot into recovery gets it stuck on the Google logo.
How screwed am I? Is there a thread somewhere in the forum anyone can point me at?
Well, in spite of the crickets... I understand. I've managed to resurrect my Nexus 10. Alas there are no good contemporary replacements. The last so-called nexus table google put out there was too damn expensive in the first place and they seem to have abandoned the tablet market to others.
So the key question here: So long as I can get this tablet into the bootloader is it generally possible to reflash a stock image? I'd like to know of any types of caveats etc. The mystery I have still though is: How or why did my N10 get into this state (of of only being able to get to the Google screen) in the first place? I didn't have any questionable apps installed etc. I was totally on stock. One thing that did happen a week or two prior to my tablet going belly up... was somehow the thing lost my google account info and gmail had none of my accounts in place... it was very odd.
I did have to wipe the system because evidently you can't flash anything onto a locked bootloader (the Nexus Root Toolkit by wugfresh is up to date so far as the N10 is concerned at least). I know I could have resorted to using fastboot.exe and the adb directly but this was a touch easier. Alas the backup options for it say you need an unlocked bootloader which seems to be a chicken/egg issue if you've always been on stock.... so it goes.

Categories

Resources