[Q] Scratches on your screen - Venue Pro General

Has anyone had any issues with their screen scratching? I was under the impression that this Gorilla Glass was supposed to be nearly scratch-proof under normal circumstances.
Two days ago I noticed a little hairline scratch on my screen, towards the right side. It's barely visible and runs to the chrome strip. The interesting thing though, is that the scratch *doesn't* continue on to the chrome itself. Upon closer inspection, based on the way the shadows fall, it looks like it's actually beneath one of the top layers of glass. I've come to the conclusion that it was like that from the factory and I just didn't notice it in the first day, especially since I've really handeled this phone with kid gloves in the first 2 days of owning it. Fortunately, Dell was good about it and is sending me a replacement phone.
Having said that though, now I'm kind of paranoid about using this phone without a screen protector. Should I be concerned? What are you guys out there using, if anything?

I used a screen protector since day one. I actually dropped the phone on my second day on concrete. Luckily I had the otterbox case

937dytboi said:
I used a screen protector since day one. I actually dropped the phone on my second day on concrete. Luckily I had the otterbox case
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How is the Otterbox case and its screen protector?. Any good in terms of usage and look and feel.?

937dytboi said:
I used a screen protector since day one. I actually dropped the phone on my second day on concrete. Luckily I had the otterbox case
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I was thinking about the Otterbox case myself. How much bulk does it add to the phone? This phone is already kinda chunky and I'd hate to add too much more.

I don't have a case or screen protector. No scratches thus far, but I did sign up for T-Mobile's Premium Handset Protection plan just in case.

Shoot2ill said:
I don't have a case or screen protector. No scratches thus far, but I did sign up for T-Mobile's Premium Handset Protection plan just in case.
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your just paying tmobile six nucks for nothing. did you forget tmobile doesnt carry the phone and cant send you a replace,ent only dell can.

Shoot2ill said:
I don't have a case or screen protector. No scratches thus far, but I did sign up for T-Mobile's Premium Handset Protection plan just in case.
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I'm kind of acutally leaning towards not getting a screen protector either. I may get one of those Invisible Shields if they ever come out with one for the DVP. I've had the phone almost a week now and the only scratch that's there is the one that was there from day one.
I don't think TMO's insurance plan covers your phone if you don't buy it from them, but I could be wrong.

patrickk said:
I'm kind of acutally leaning towards not getting a screen protector either. I may get one of those Invisible Shields if they ever come out with one for the DVP. I've had the phone almost a week now and the only scratch that's there is the one that was there from day one.
I don't think TMO's insurance plan covers your phone if you don't buy it from them, but I could be wrong.
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i already talked to insurion. tmobile insurance company. they are not covering dvp. just like the galaxy tab

what is Otterbox ? is design specifically for this phone? how much?

citrix80 said:
what is Otterbox ? is design specifically for this phone? how much?
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Follow the link http://www.otterbox.com/Dell-Venue-Pro-Commuter-Series-Case/DEL4-VENPR-20-E4OTR_A,default,pd.html . It is $31.45 that includes 10% percent off and free shipping if you use this code tb1010y

SHAUN231 said:
i already talked to insurion. tmobile insurance company. they are not covering dvp. just like the galaxy tab
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They can try to insure it through squaretrade warranty for $99 (with $50 dollar deductible on accidental damage) on a two year warranty. The only thing it doesn't cover is theft and loss of the device.

Just bought the Squaretrade warranty including accidental breakage. 35% discount code "secret" until 12/25. Brings price down to $88.75 for 2 years of coverage.

Related

oh GOD i can't wait.....

....my HD2 arriving tomorrow
so, should i buy some:
screen protectors
leather pouch
anything else useful for it out there?
honestly, screen protector is a waste of money..it's glass.
Insurance.
g.lewarne said:
....my HD2 arriving tomorrow
so, should i buy some:
screen protectors
leather pouch
anything else useful for it out there?
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1-you dont need a screen protector for the HD2
the screen is s scratch resistance
http://www.youtube.com/watch?v=NcEaehKWr2s
there is other videos than this just search youtube
2-if you like
The screen may be glass, scratch-resistant glass too but the clue is in the name. Scratch-resistant, it's not scratch proof.
I suggest getting some screen protectors but that's just me. What harm can it do? I use a Vikuiti.
I also suggest getting a rubber case and a car holder if you need one. Check out netimes for this stuff.
another phone to send text messages with...
I suggest you buy somthing like InvisibleSHIELD, as my friend pointed out the screen is not scratch proof, also you may want to keep in mind protection of the casing!
Ignore the comments that you don't need a screen protector.
If you want a screen protector then buy one (or a few so you've got spares). There ARE people on here that have scratched their screen, in their pockets, with keys and/or change, so it can happen. It's just quite rare, hence the incorrect comments above.
Mine came with a leather pouch - the official one - and it's great. It was tight as anything when I first used it, but after a couple of days it had loosened up to perfection. It still needs to be pushed out - it won't fall - but it doesn't take a lot to get it out.
If yours doesn't come with one (some don't, unfortunately), there's plenty to choose from. Check the accessories forum where there's ongoing threads with plenty of choices.
Finally, as pointed out by BLAST3RR, GET INSURANCE!!! lol
The screen is definitely not scratch proof, I have some scuff scratches on the top right of my device from my pocket.
xxThugxx @ TPB said:
I suggest you buy somthing like InvisibleSHIELD, as my friend pointed out the screen is not scratch proof, also you may want to keep in mind protection of the casing!
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I second the invisibleSHIELD (or similar) solution, covers every panel, wraps around the edges and corners, feels nice to the touch.
samsamuel said:
I second the invisibleSHIELD (or similar) solution, covers every panel, wraps around the edges and corners, feels nice to the touch.
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invisible shield was reported to destroy the back metal cover after removing it
insurance, and lot of polystyrene, so you can place hd2 into it..
hoss_n2 said:
invisible shield was reported to destroy the back metal cover after removing it
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I wouldn't be surprised if it was picked at and ripped off, but I recon a little slightly soapy moisture will free it. It sticks using surface interaction rather than by anything glue like, so its just a case of being gentle and adding a lubricant.
samsamuel said:
...so its just a case of being gentle and adding a lubricant.
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Oooo errr missus!!
/sorry, couldnt help myself!
thanks for all the replies guys'n'gals
I just ordered some screen protectors and a packet of sock cases for the HD2 (my missus can have the pink one! )
I just rang T-Mobile and added their phone insurance on to my account so im covered the moment i recieve it today!
By the way, i know people have been banging on about the cost of the HD2 as a t-mobile (uk) upgrade, but, i got mine for free, still on 18 month and did not have to change my tarriff (£35 flext 35). RESULT
g.lewarne said:
thanks for all the replies guys'n'gals
I just ordered some screen protectors and a packet of sock cases for the HD2 (my missus can have the pink one! )
I just rang T-Mobile and added their phone insurance on to my account so im covered the moment i recieve it today!
By the way, i know people have been banging on about the cost of the HD2 as a t-mobile (uk) upgrade, but, i got mine for free, still on 18 month and did not have to change my tarriff (£35 flext 35). RESULT
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First of all.You are gonna have a lot of phone with that fun, eeehhhh sorry I meant fun with that phone ;-)
good choice about insurance and screen protectors. About the case/pouch I would still wait and try to get by with the the one delieverd with the device because a new extended battery is announced to be available next month at some point. Once this is out, there will be new pouches/cases due to the extra size. Of course just if you want to keep the option of upgrading the battery ....
Cheers,
LEE
a hat. for when you've pulled all your hair out!

Word to the wise(scratch subject)

Well..like everything else I own...it was bound to get some imperfection within a short amount of time in possession. But lemme make myself clearer...I dropped my phone on the pavement and therefore I now have a scratched screen. While we all know metal can't scratch glass..pavement and diamond rings apparently still apply. But this isn't to simply warn all of you of the obvious fact that screen protectors are very handy on any device, but its to inform that no method found on he internet will cure scratches on the glass. From toothpaste to Brasso(which makes it worse actually). Nothing works..and therefore you are doomed to the scratches! Not sure what half he people on the internet are raving about on half the remedies for scratches in glass, but that's all it is, is hype. So learn from me either live with the scratches, buy protectors while you can...or end up forking over the money for a new screen eventually.
Bummer...not even sure if a screen protector would have survived concrete. But a good case would have...
Metal can't scratch glass? Is this something new for 2010.
indiearmy said:
Metal can't scratch glass? Is this something new for 2010.
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Sorry lol..Was typing it on my phone while watching Reno 911...I meant to say "metal can't scratch gorilla glass as easily".
Otherwise...I guess I'll try and wait out the arrival of HTC bravo or Supersonic...if either come to the US with a sim card carrier, and just give this nexus one to my GF. She claims I'm just being paranoid over something small so I guess she won't mind taking over ownership should a better phone come out.
fykick said:
Sorry lol..Was typing it on my phone while watching Reno 911...I meant to say "metal can't scratch gorilla glass as easily".
Otherwise...I guess I'll try and wait out the arrival of HTC bravo or Supersonic...if either come to the US with a sim card carrier, and just give this nexus one to my GF. She claims I'm just being paranoid over something small so I guess she won't mind taking over ownership should a better phone come out.
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Your completely giving up on the phone because a simple scratch on the screen, and instead you will wait for the Bravo a phone uglier than the concept model? This scratch must be very, very, bothersome.
I do get heavily irritated over small things such as this, but I would never buy an entire new phone over it. If its noticeable when the phone is on, then maybe yea..
fykick said:
Well..like everything else I own...it was bound to get some imperfection within a short amount of time in possession. But lemme make myself clearer...I dropped my phone on the pavement and therefore I now have a scratched screen. While we all know metal can't scratch glass..pavement and diamond rings apparently still apply. But this isn't to simply warn all of you of the obvious fact that screen protectors are very handy on any device, but its to inform that no method found on he internet will cure scratches on the glass. From toothpaste to Brasso(which makes it worse actually). Nothing works..and therefore you are doomed to the scratches! Not sure what half he people on the internet are raving about on half the remedies for scratches in glass, but that's all it is, is hype. So learn from me either live with the scratches, buy protectors while you can...or end up forking over the money for a new screen eventually.
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Have you priced out a new screen, by any chance?
All I keep reading is currently a repair for things like screens run 250 from HTC and maybe 75 to 150 from some place in Texas.
As for giving up on the nexus, I didn't mean give up on the nexus...just give it away when they come out with something newer should the specs not be lacking in the hardware section. The all black of the bravo, or even red/black of the supersonic are more my style anyways. But if their specs are worse, ill stick with the nexus.
Luckily I keep the stock case on...
because it seems I forget it is in my lap and I get out of the car, and so far I've dropped it about 5 times on the pavement and it is still beautiful!
Haha..you're totally right the stock case was doing me a great justice but I had gotten out of the car texting and sat my case down in the passenger seat and on the way back and at the edge of the pavement and grass it fell out of my hand lol ... and skipped around a a bit and resulted in one scratch/etch you can see while the phone is on and about 3 more while its off. Even the edges of whatever material the phone is made of has an etch in it. All these are very small seperately but all together are very distracting. I hope eventually I can get the screen repaired for under a hundred. Then I'd buy a protector and be happy with my nexus. But right now the prices to repair them are more than I originally paid for the phone. An I'd rather not pay more than a hundred for screen repair.
galaxys said:
Bummer...not even sure if a screen protector would have survived concrete. But a good case would have...
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The right screen protector, such as the invisibleSHIELD or Clear Protector, would have prevented this.. I only say this cuz of personal experience..
Ssantos6981 said:
because it seems I forget it is in my lap and I get out of the car, and so far I've dropped it about 5 times on the pavement and it is still beautiful!
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Christ... are you kidding?!
Mine goes in the passenger seat with a seatbelt firmly on and airbags fully deployed.
The wife gets shoved in the glove box
Some watch repairers have buffing machines to take scratches out of glass, you could try to find one of them.
I didn't even put the battery in my Nexus One until after I had put an Invisibleshield on it.
i highly recommend investing in a full phone protector.. i paid $35 and they wrapped my phone entirely in plastic screen protector material. Lifetime warranty on the stuff too.
If it ever gets scratched just bring it back and they replace it free.

[WARNING] Official T-Mobile Screen Protectors for Samsung Vibrant have serious flaws.

The official t-mobile "antismear" screen protectors are not only $14.99 USD (+tax), which is way to expensive, but after placing them on the phone they create a "rainbow effect", meaning that it leaves tiny dots of distorted color until the screen protector is taken off. This "rainbow effect" is present on all screen protectors but usually disappear after 2-3 hours of use, in these screen protectors, not so, the "rainbow effect" is constant, even after the microbubbles have been worked out. This is a definite do not buy.
EDIT: you people.sure.are picky
i don't use them, but thanks for the heads up
someone told me a should get a case today too. but that's what the insurance is for IMO
realook. thats all i gotta say
Realook is alright, I like ZAGG's invisible shield personally.
tooken??? - I will submit it to urbandictionary.com
darkknight49 said:
realook. thats all i gotta say
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I can vouch for this. I use a Realook and you can't even tell there's a protector on there.
lqaddict said:
tooken??? - I will submit it to urbandictionary.com
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I think he meant "takified."
I think he meant "takified."[/QUOTE]
LOL. You 2 made my day.
lolcopter said:
i don't use them, but thanks for the heads up
someone told me a should get a case today too. but that's what the insurance is for IMO
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dude, f that. i just gave up with asurion and told them where they can go. they will find any excuse to invalidate a claim. do NOT rely on them to be your safety net.
Just sayin....
I don't think it's any worse than most anti-glare/fingerprint screen protectors. The main bad thing is that it doesn't even cover the full screen. If you want anti-glare/fingerprint I would suggest the SGP Steinheil Anti-Fingerprint. But it will still have the speckling like the T-Mobile one.
If you want clarity and don't care about fingerprints as much then I would definitely recommend the Realook as well.
I am a minority on XDA... I ordered a few matte anti-finerprint SPs from eBay a few days ago. It doesnt do the beautiful screen as much justice as naked, but the fingerprints/smudges/greasy swipe lines make me crazy. I think the TMobile protectors sound like the ones I have but I haven't had any rainbow or bubble issues thankfully.
Sent from my SGH-T959 using XDA App
NikolaiT said:
Realook is alright, I like ZAGG's invisible shield personally.
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I've had both, Zagg on my ipod touch and Realook on my vibrant. I prefer realook for the vibrant. Perhaps zagg has improved in the few years I've had my ipod.
I'm using the t-mobile anti smear screen protector. You do lose screen quality with it, but it's so nice having it hear in Miami with all the humidity the screen feels smooth most of the time. It's the only reason I got it to be honest, and I'll probably leave it on until I find a screen protector that is as smooth as this one
Man, I read "serious flaws" and all I could think about was maybe the ones they sell don't protect against scratches. That's a "serious flaw". Gunking up the displaying isn't that serious.
But anyway, I honestly just left the one that comes with the phone on. It's perfect. They are made a little too big though, so what I had to do was take it off, take a few mm off of the top, including the tab, and then take a few mm off of the side. I then ran it under hot water, used some dish detergent to wash the sticky side, rinsed real well, and laid it down, sticky side up, on a lint-free cloth to dry overnight. Once it's on and you have the gel case over it, you cannot tell it was ever cut. It looks beautiful and performs well.
Mine never came with screen protector lol
siirial said:
dude, f that. i just gave up with asurion and told them where they can go. they will find any excuse to invalidate a claim. do NOT rely on them to be your safety net.
Just sayin....
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nexus one or galaxy s? i hear asurion is hit-or-miss with the nexus
i put a zagg invisible shield on my ipod touch when i bought it, but then one day i noticed a minor imperfection and kept messing with it until i got fed up and ripped the thing off completely
since then i've come to realize that i'm a bit too OCD for these things. almost 3 years later and my ipod touch screen is just fine. i'm sure my galaxy s will be fine too, especially after watching all those torture test videos.
a touchscreen was meant to be touched, IMO. don't let it share pockets with keys or anything else and you should be good to go
(/mini-rant)
I can't say that relying on insurance is that bright of an idea. An insurance replacement is going to cost you $150.00, UNLESS they find a way to deny your claim, and can be mitigated, with a $10.00 screen protector.
gokrisgo said:
I'm using the t-mobile anti smear screen protector. You do lose screen quality with it, but it's so nice having it hear in Miami with all the humidity the screen feels smooth most of the time. It's the only reason I got it to be honest, and I'll probably leave it on until I find a screen protector that is as smooth as this one
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Are these the ones you're using?
EDIT: Imag upload fail ill try again here in a minute
returnofsid said:
I can't say that relying on insurance is that bright of an idea. An insurance replacement is going to cost you $150.00, UNLESS they find a way to deny your claim, and can be mitigated, with a $10.00 screen protector.
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i wouldn't file an insurance claim for a scratched screen. i just don't see a scratched screen happening anytime soon *knock on wood*
if there was some imperfection or malfunction i would probably try to find a reason to use the extended warranty. or, as the guy at the t-mobile store said, i could "hit the phone into the ocean with a golf club, and get a new one for $120."
lolcopter said:
or, as the guy at the t-mobile store said, i could "hit the phone into the ocean with a golf club, and get a new one for $120."
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I'm sure he followed that with -- "wink, wink". (I just signed up for TMO's insurance, so I have the fine print in front of me -- naturally, "intentional loss or damage" is excluded... but he knew that, of course).
Hmm, I see that "cosmetic damage" ("cracking, marring, or scratching") that "does not affect the manufacturer's intended use" is also excluded. So this wouldn't help for a cracked screen, as long as the phone isn't bricked or acting funky as a result.
I wouldn't rush to file a claim unless I really needed to... hate the thought of holding a refurbed phone to my ear that's been in someone's ass pocket. But if I really lost or destroyed mine, guess a $130 refurb beats a $500 new one...

Has anyone managed to scratch the screen?

Hi, I recently got a Desire Z and I am trying to determine if a screen protector is necessary. I've already seen a thread arguing the issue in more general terms, but my question is simple:
Has anyone here scratched their screen from normal use?
I have a 2 yr old BB Storm and the screen is still flawless without ever being protected. I just want to know if I can expect the same of the HTC.
Thanks.
Cell phone screens are definitely stonger than you would think but it wouldn't hurt to put one on right? You know, as long as you don't keep it in a pocket with coins or keys in it. I haven't scratched mine in the time I had it without the screen protector but I feel much better with it on.
Sent from my HTC Vision using XDA App
Dont't know.
The 1st thing i did was buy a screen protector don't want 2 take any chances. Please feel free 2 test your screen though & b sure 2 let us know how that works out 4 ya.
There is glass and there is GLASS!!!
This speaks for itself...
http://www.youtube.com/watch?v=_kwd3v4cgVc
djsinco said:
This speaks for itself...
http://www.youtube.com/watch?v=_kwd3v4cgVc
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How about a real test. Let the knife fall point first about three feet onto the screen. This way it can simulate a fall. Lets see if the glass doesn't chip. My HD2 that the same "indestructible" glass. It chipped, not cracked, the first time it feel face down on the ground. Don't take a chance, slap a screen protector on it.
I agree I also had a hd2 and was able to put some scratches on that beast. I haven't put a screen protector on the g2 its been in and out of my pocket for about a week still flawless
ddgarcia05 said:
How about a real test. Let the knife fall point first about three feet onto the screen. This way it can simulate a fall. Lets see if the glass doesn't chip. My HD2 that the same "indestructible" glass. It chipped, not cracked, the first time it feel face down on the ground. Don't take a chance, slap a screen protector on it.
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Click to collapse
Sent from my T-Mobile G2 using XDA App
I managed to scratch my g2 inside the first 2 weeks. Not sure how, probably something I had in my pocket.
In contrast, I went about a year with the N1 without scratching it. I am not sure if it is mere chance or if the G2 has a less scratch resistant screen but that is my experience to date.
i never put a screen protector.
no scratches what so ever.
but of course i take care that there is nothing in my pocket together with the phone
First time I got the G2 I slapped on the Tmobiles special screen protector.
The feel is different,smoother, and you won't tell if you have it on.
The screen feels sooo...like wow smooth.
Promise you,go check it out comes with 2 inside.
Its worth it.
Sent from my T-Mobile G2 using XDA App
There is a definite scratch in the middle of my screen, deep enough that you can catch your fingernail in it. The nice thing is that it's not noticeable when the phone is on.
digital_exhaust said:
There is a definite scratch in the middle of my screen, deep enough that you can catch your fingernail in it. The nice thing is that it's not noticeable when the phone is on.
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I had the same type of scratch, deep enough that you could catch your fingernail in it, but it was higher up on the screen. I exchanged that G2 though when it stopped reading SD cards. I actually ended up fixing it before I sent it back because root came out and I was able to flash a new rom over it lulz.
Sent from my T-Mobile G2 running Cyanogenmod.
Just get a screen protector from stealthguards.com
Their screen protectors are like anti-finger oil or something like that, cause when I swipe my phone with greasy french fry fingers, I barely see the streaks of grease on the phone.
And it's for free, with 2.95 shipping.
Took about a week to ship to me, and i'm up in Canada, EH.
My wife and I both have had G1s since preorder, neither with screen protectors, mine in my pocket (usually with nothing else) and hers in her purse with god knows what, and neither of them is scratched at all.
Says something for HTC's choice there, but I don't know that it's the same glass.
I haven't had a screen protector on my G2 since I bought it almost a month ago and I keep it on my pocket. Screen is still perfect.
Didn't have a screen protector on my N1 either and there weren't any additional scratches from when I bought it (had one small scratch from previous owner).
I have not managed to scratch my screen and my phone has met mr. hardwood floor once.
It's easy to prevent scratches/chips. Don't drop it, don't put it a pocket with other stuff, keep it away from kids/dogs/cats/parents/gfs/police/etc, don't lay it face down and don't go all high school girl and pitch your phone at a wall when someone makes you angry.
There go, AbsolutZero's guide to a scratch free phone lol.
convolution said:
Just get a screen protector from stealthguards.com
Their screen protectors are like anti-finger oil or something like that, cause when I swipe my phone with greasy french fry fingers, I barely see the streaks of grease on the phone.
And it's for free, with 2.95 shipping.
Took about a week to ship to me, and i'm up in Canada, EH.
Click to expand...
Click to collapse
just ordered one myself, couldn't believe this was free
I'm surprised my screen hasn't gotten scratched yet! I dropped it on a concrete patio with bits of broken vehicle glass on it, I was replacing a window and got carless and knocked the phone off the seat with the door card as I was putting it back together. Also dropped it at work, which is a big retail store.
What has gotten scratched and damaged however is the battery door. That I find to be a bit annoying, now it looks ugly.
jinpaul.yang said:
just ordered one myself, couldn't believe this was free
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Click to collapse
It technically isn't.
They make a profit from "shipping".
I got mine in a normal everyday envelope.
Cost them lets say a dollar to ship it up to Canada.
They spent about 70 cents to make the protectors.
Their profit is about $1.20.
convolution said:
It technically isn't.
They make a profit from "shipping".
I got mine in a normal everyday envelope.
Cost them lets say a dollar to ship it up to Canada.
They spent about 70 cents to make the protectors.
Their profit is about $1.20.
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Click to collapse
useful information, thank you so much
Yup, more profits if sending it somewhere in the US. 46 cents for a stamp, envelopes are dirt cheap, and bang!
Sent from my HTC Vision using XDA App

$199 replacement- should I do it?

So here is the situation. My PH-1, defying logic, has a cracked screen despite me having a case and a screen protector on it. It started out as a hairline crack at the top of the screen but also with a fair amount of corner damage. What doesn't make any sense is that before I purchased the case and screen protector the phone survived quite a few drops without a scratch. Yesterday I dropped it again, on its back, and upon turning the phone over know it is really shattered. Still works but it is in rough shape.
I scored the phone on the Sprint deal at 145 plus the camera so I can't really complain if I have to spend another 199 to have a new phone. The problem is, I don't want to spend another 199 if the same thing is going to happen again. I have never had a phone crack with both a case and a screen protector installed before. That being said, the screen protector was a poor fit and did not cover the corners at all. It almost seems as if the case had a negative effect which is also very odd. No damage before installing the case.
Just wondering if this is a rare occasion or if it is common.
I really like the phone and I want the company to succeed. But if they are this fragile I would probably pick up an LG or an HTC.
I am on Verizon so a One Plus isn't an option.
chiadrum said:
So here is the situation. My PH-1, defying logic, has a cracked screen despite me having a case and a screen protector on it. It started out as a hairline crack at the top of the screen but also with a fair amount of corner damage. What doesn't make any sense is that before I purchased the case and screen protector the phone survived quite a few drops without a scratch. Yesterday I dropped it again, on its back, and upon turning the phone over know it is really shattered. Still works but it is in rough shape.
I scored the phone on the Sprint deal at 145 plus the camera so I can't really complain if I have to spend another 199 to have a new phone. The problem is, I don't want to spend another 199 if the same thing is going to happen again. I have never had a phone crack with both a case and a screen protector installed before. That being said, the screen protector was a poor fit and did not cover the corners at all. It almost seems as if the case had a negative effect which is also very odd. No damage before installing the case.
Just wondering if this is a rare occasion or if it is common.
I really like the phone and I want the company to succeed. But if they are this fragile I would probably pick up an LG or an HTC.
I am on Verizon so a One Plus isn't an option.
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I think what happened to you is a one off. You should go buy a lotto ticket maybe? On the bright side, you'd still be paying less than what I paid for 1 PH-1 with the 360 cam, used. I bought my combo from swappa in mint condition for $390. You're only at $344, and you got 2 phones Granted one bit the dust. But if I were you, I'd get the replacement. I'm not sure there is a better phone out yet, imo. Only thing to make this phone better on gen 2 would be to get rid of the black bar at the bottom so it is completely bezeless, and to up the IP rating to 68 at LEAST 67. Motorized selfie cam? No notch? That would be nice. I hardly ever use the selfie cam anyway. Just my $0.02. If mine broke, I'd be buying another one
surface13 said:
I think what happened to you is a one off. You should go buy a lotto ticket maybe? On the bright side, you'd still be paying less than what I paid for 1 PH-1 with the 360 cam, used. I bought my combo from swappa in mint condition for $390. You're only at $344, and you got 2 phones Granted one bit the dust. But if I were you, I'd get the replacement. I'm not sure there is a better phone out yet, imo. Only thing to make this phone better on gen 2 would be to get rid of the black bar at the bottom so it is completely bezeless, and to up the IP rating to 68 at LEAST 67. Motorized selfie cam? No notch? That would be nice. I hardly ever use the selfie cam anyway. Just my $0.02. If mine broke, I'd be buying another one
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That's kind of what I was thinking. Just hoping to NOT see other reports of similar breakage.
Thanks for the .02
chiadrum said:
That's kind of what I was thinking. Just hoping to NOT see other reports of similar breakage.
Thanks for the .02
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I literally just put my broken one in the mailbox to go back to Essential (Asurion is actually the insurance claim handling company). Mailman hasn't even picked it up yet. I cloned everything into the new replacement last night w/TWRP. So, there was virtually no on-screen setup (security/fingerprints had to be redone), and I'm back up and running as if my phone was simply repaired. That's something that's just not possible with a different phone.
Essential was quick about responding. They take 1 biz day to process and the replacement is sent FedEx Standard overnight.
I am overall disappointed with the fragility of the phone as its durability was a major selling point for me. Essential still has that PH-1 bouncing and tumbling on concrete on their homepage. But, right now there is not another phone with the dimensions, design quality, and components that can compare to this. Now, if I broke another one, I probably would not do it again, unless the price was at least half.
I am a little concerned about your situation being that you had screen protection and a case. But if I were you, I would still do the replacement, and try completely different protective devices. Especially since you got such a deal on the first one, I think it would be a no-brainer for me. I paid $350 for mine w/no 360 cam, and I still did the replacement.
I mean, even knowing this outcome, (I'm $550 in at this point) I still don't think I would have went for the OnePlus 5T. I really appreciate the form factor of this phone, and I plan to baby this replacement.
GospelNerd said:
I literally just put my broken one in the mailbox to go back to Essential (Asurion is actually the insurance claim handling company). Mailman hasn't even picked it up yet. I cloned everything into the new replacement last night w/TWRP. So, there was virtually no on-screen setup (security/fingerprints had to be redone), and I'm back up and running as if my phone was simply repaired. That's something that's just not possible with a different phone.
Essential was quick about responding. They take 1 biz day to process and the replacement is sent FedEx Standard overnight.
I am overall disappointed with the fragility of the phone as its durability was a major selling point for me. Essential still has that PH-1 bouncing and tumbling on concrete on their homepage. But, right now there is not another phone with the dimensions, design quality, and components that can compare to this. Now, if I broke another one, I probably would not do it again, unless the price was at least half.
I am a little concerned about your situation being that you had screen protection and a case. But if I were you, I would still do the replacement, and try completely different protective devices. Especially since you got such a deal on the first one, I think it would be a no-brainer for me. I paid $350 for mine w/no 360 cam, and I still did the replacement.
I mean, even knowing this outcome, (I'm $550 in at this point) I still don't think I would have went for the OnePlus 5T. I really appreciate the form factor of this phone, and I plan to baby this replacement.
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Yeah, I am addicted to the form factor after having the hand stretching, ache causing Nexus 6. And the fingerprint scanner for unlocking and notifications. What caused your breakage? Did you have a case and/or screen protector?
chiadrum said:
Yeah, I am addicted to the form factor after having the hand stretching, ache causing Nexus 6. And the fingerprint scanner for unlocking and notifications. What caused your breakage? Did you have a case and/or screen protector?
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Mine fell from my back pocket onto concrete, about 1.5 ft drop. I had a case.... in my backpack . It's just too pretty a phone to want to case it much. But, that's all over for me now.
GospelNerd said:
Mine fell from my back pocket onto concrete, about 1.5 ft drop. I had a case.... in my backpack . It's just too pretty a phone to want to case it much. But, that's all over for me now.
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You cracked yours?
Sent from my PH-1 using Tapatalk
Yep I did. I bet if I could have watched it happen in slow motion, it would have looked just like the video on the Essential homepage, except...crack!
chiadrum said:
So here is the situation. My PH-1, defying logic, has a cracked screen despite me having a case and a screen protector on it. It started out as a hairline crack at the top of the screen but also with a fair amount of corner damage. What doesn't make any sense is that before I purchased the case and screen protector the phone survived quite a few drops without a scratch. Yesterday I dropped it again, on its back, and upon turning the phone over know it is really shattered. Still works but it is in rough shape.
I scored the phone on the Sprint deal at 145 plus the camera so I can't really complain if I have to spend another 199 to have a new phone. The problem is, I don't want to spend another 199 if the same thing is going to happen again. I have never had a phone crack with both a case and a screen protector installed before. That being said, the screen protector was a poor fit and did not cover the corners at all. It almost seems as if the case had a negative effect which is also very odd. No damage before installing the case.
Just wondering if this is a rare occasion or if it is common.
I really like the phone and I want the company to succeed. But if they are this fragile I would probably pick up an LG or an HTC.
I am on Verizon so a One Plus isn't an option.
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I try not to drop fragile electronic devices.
On the other hand I can be a dolt so I always get insurance.
I got a SquareTrade coverage on this phone right after I got it.
It was $140 for three years with a $75 deductible for repairs.
So I suggest getting a SquareTrade warranty on the next one.
It also adds value when you want to sell it.
tech_head said:
I got a SquareTrade coverage on this phone right after I got it. It was $140 for three years with a $75 deductible for repairs. So I suggest getting a SquareTrade warranty on the next one.
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Since the 'out-of-warranty' replacement is $199, unless you think you might go through more than one replacement, neither the extended warranty from Essential, or the price you gave for SquareTrade would be worth it. That's why I never sign up for them. I figure if I manage to break my device, the repair or replacement fee is going to be either my incentive to be extra careful from then til the next device, or impetus to sell it and try something else.
chiadrum said:
despite me having a case and a screen protector on it.
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@chiadrum Mind letting us know which make/models of case and screen protector you had on it when this happened?
GospelNerd said:
Since the 'out-of-warranty' replacement is $199, unless you think you might go through more than one replacement, neither the extended warranty from Essential, or the price you gave for SquareTrade would be worth it. That's why I never sign up for them. I figure if I manage to break my device, the repair or replacement fee is going to be either my incentive to be extra careful from then til the next device, or impetus to sell it and try something else.
@chiadrum Mind letting us know which make/models of case and screen protector you had on it when this happened?
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Actually, $140+$75 = $215 which is a wash if you have one incident at $200.
It also covers any other issue for three years, so YMMV.
But even a bricked device would be covered.
One might argue that insurance is never worth it. you can only make the argument until the first time you drop and break your device, have a battery issue, brick or anything else.
I don't typically break or lose my phones, but there is a first time for everything.
YMMV
tech_head said:
Actually, $140+$75 = $215 which is a wash if you have one incident at $200.
It also covers any other issue for three years, so YMMV.
But even a bricked device would be covered.
One might argue that insurance is never worth it. you can only make the argument until the first time you drop and break your device, have a battery issue, brick or anything else.
I don't typically break or lose my phones, but there is a first time for everything.
YMMV
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You have to pay the initial$140 either way, so it's $75 vs $200
Sent from my PH-1 using XDA Labs
---------- Post added at 01:03 PM ---------- Previous post was at 01:02 PM ----------
avd said:
You have to pay the initial$140 either way, so it's $75 vs $200
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Unless there is a deductable.
Sent from my PH-1 using XDA Labs
Do it
Sent from my PH-1 using Tapatalk
GospelNerd said:
Since the 'out-of-warranty' replacement is $199, unless you think you might go through more than one replacement, neither the extended warranty from Essential, or the price you gave for SquareTrade would be worth it. That's why I never sign up for them. I figure if I manage to break my device, the repair or replacement fee is going to be either my incentive to be extra careful from then til the next device, or impetus to sell it and try something else.
@chiadrum Mind letting us know which make/models of case and screen protector you had on it when this happened?
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Click to collapse
Case was the Tudia without the notch for the 360 cam, so a full coverage case in other words. Fits pretty snug and covers the edges for sure. Screen protectors were mocolo. Screen protector can be placed on the phone even with the case on, that is how much screen is still exposed even with the protector. Also, the phone was not nearly as responsive to touch with that protector on. Really surprised that the case didn't do the trick with the corner covered. The corner is where the downfall began.
chiadrum said:
It almost seems as if the case had a negative effect which is also very odd.
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Click to collapse
Can you elaborate on this statement in the OP? Got any pics?
I got some of those edge-only adhesive screen protectors with the black borders, which leaves a tiny amount of screen glass exposed (barely 1mm on top [which allows for the speaker opening], and on bottom, and probably 0.5mm on either side). It appears that even with that gap, only the screen protector or the plastic around the screen could make initial contact on a fall. But, my Incipio clear case doesn't fit without catching the edges of the protector and audibly making them peel up (not necessarily visibly). So it's not wearing a case at the moment.
I have a Tudia Lula 2.0 case coming (the one with the 360 cam cutout), so your incident is a little concerning.
I don't care about the durability of a case or screen protector as long as they do their job when it matters, and that is to prevent the phone itself from sustaining damage. But it's for naught if they don't prevent, or worse even cause damage.
GospelNerd said:
Can you elaborate on this statement in the OP? Got any pics?
I got some of those edge-only adhesive screen protectors with the black borders, which leaves a tiny amount of screen glass exposed (barely 1mm on top [which allows for the speaker opening], and on bottom, and probably 0.5mm on either side). It appears that even with that gap, only the screen protector or the plastic around the screen could make initial contact on a fall. But, my Incipio clear case doesn't fit without catching the edges of the protector and audibly making them peel up (not necessarily visibly). So it's not wearing a case at the moment.
I have a Tudia Lula 2.0 case coming (the one with the 360 cam cutout), so your incident is a little concerning.
I don't care about the durability of a case or screen protector as long as they do their job when it matters, and that is to prevent the phone itself from sustaining damage. But it's for naught if they don't prevent, or worse even cause damage.
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Click to collapse
I don't think the Essential is any more or less fragile than other phones.
My daughter dropped her S9 in a case with a green protector.
$149 to replaced the device.
tech_head said:
I don't think the Essential is any more or less fragile than other phones.
My daughter dropped her S9 in a case with a green protector.
$149 to replaced the device.
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I think phones with an edge to edge screen are way more susceptible to damage from a drop than phones with bezels or whatever you call them on all 4 sides. Unless you get a bulky case with raised edges that completely obliterates the beautiful design of the phone a case will probably provide little to no protection in a drop. The same is true of a screen protector because it provides zero protection for the edges of the glass.
jhs39 said:
I think phones with an edge to edge screen are way more susceptible to damage from a drop than phones with bezels or whatever you call them on all 4 sides. Unless you get a bulky case with raised edges that completely obliterates the beautiful design of the phone a case will probably provide little to no protection in a drop. The same is true of a screen protector because it provides zero protection for the edges of the glass.
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Fair point. I always said screw design,give me a tank.I did pull the trigger on the replacement.Got it in a day.Signed up for OTA 8.1 and had it in a couple of hours.Now I just have to baby this thing.And this one is fully unlocked.My original was a Sprint variant and it was bugging out when I pulled the SIM and I could never have used it on vacation overseas.
GospelNerd said:
Can you elaborate on this statement in the OP? Got any pics?
I got some of those edge-only adhesive screen protectors with the black borders, which leaves a tiny amount of screen glass exposed (barely 1mm on top [which allows for the speaker opening], and on bottom, and probably 0.5mm on either side). It appears that even with that gap, only the screen protector or the plastic around the screen could make initial contact on a fall. But, my Incipio clear case doesn't fit without catching the edges of the protector and audibly making them peel up (not necessarily visibly). So it's not wearing a case at the moment.
I have a Tudia Lula 2.0 case coming (the one with the 360 cam cutout), so your incident is a little concerning.
I don't care about the durability of a case or screen protector as long as they do their job when it matters, and that is to prevent the phone itself from sustaining damage. But it's for naught if they don't prevent, or worse even cause damage.
Click to expand...
Click to collapse
Sorry just seeing this now.Cant find a pic but there was a gash on the corner and a crack across the top.Then one last drop and it was a spiderweb.
Hey Guys,
I am from Dubai, United Arab Emirates. I dropped my 3 month old Essential Phone on concrete floor face down and the display is completely smashed in one corner and has cracks all over the screen. Mine broke because I had neither the case nor any screen protector on the phone.
I am planning for the 199$ replacement but heard from them that its a refurbished device. Just want to know whether the refurbished replacement device is void and free of any scratches/ dents or any other physical defects on the body of the phone. And also the overall quality of the phone is good before I take this plunge.
Thanks,
Zulfiqar

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