network issue with jio 4g - Moto G4 Plus Questions & Answers

Hi,
I have a Jio Volte 4g sim in slot 1 and a Airtel 4g sim in slot 2. When data is enabled for sim1 both sim works fine. But if i enable data for sim 2. jio sim, it gets disabled. Is it a known issue? Can someone suggest a way to get over it?
Regards,

vijayprakashBVPR said:
Hi,
I have a Jio Volte 4g sim in slot 1 and a Airtel 4g sim in slot 2. When data is enabled for sim1 both sim works fine. But if i enable data for sim 2. jio sim, it gets disabled. Is it a known issue? Can someone suggest a way to get over it?
Regards,
Click to expand...
Click to collapse
Its not an issue. At any point of time you can use 4G for one sim only in g4 plus. Airtel has both 3g and 4g network but Jio is having only 4G network. so when you switch Airtel to 4G, Jio sim automatically getting switched to 3G which do not exist for Jio, thus there is no network for Jio and it gets disable.

Related

[HELP] Which Sim slot is suitable for Reliance Jio

Is it possible to use jio sim on sim slot 2 ?
I'm using moto x play dual sim indian with latest marshmallow update.
I know both slots are 4g supported .
But When I inserted jio sim in sim 2 slot a pop up msg shows if u want to use LTE then insert jio sim on slot 1.
What to do ? Sim 1 is my primary number (Vodafone)
And in network mode selection phone is not showing VOLTE ,it's just showing 4g.
Need urgent help.
sim 1
i am using jio sim in sim slot 1 and it gives upto 45mbps
you can use jio sim in sim 2 but you need to select sim 1 to 2G only and sim 2 to 4G(recommended)...
note:YOU CANNOT USE SIM1 IN 3G OR 4G UNTIL YOU CHANGE SIM2 PREFERRED NETWORK TO 2G..
mizaj said:
i am using jio sim in sim slot 1 and it gives upto 45mbps
you can use jio sim in sim 2 but you need to select sim 1 to 2G only and sim 2 to 4G(recommended)...
note:YOU CANNOT USE SIM1 IN 3G OR 4G UNTIL YOU CHANGE SIM2 PREFERRED NETWORK TO 2G..
Click to expand...
Click to collapse
Why I'm getting this pop up ?
I put jio in sim 2 n I had this pop up too. After putting it in sim 1 I got new option in cellular network called "enhanced 4g LTE mode".maybe both slots support LTE but only slot 1 supports volte.
PS: (sorry for off topic) I just got my jio yesterday n the guy at digixpress mini said it'll take 15 days for activation. I'm getting 'no service' right now.is it okay? Or should I at least get signals?
fat_geek said:
I put jio in sim 2 n I had this pop up too. After putting it in sim 1 I got new option in cellular network called "enhanced 4g LTE mode".maybe both slots support LTE but only slot 1 supports volte.
PS: (sorry for off topic) I just got my jio yesterday n the guy at digixpress mini said it'll take 15 days for activation. I'm getting 'no service' right now.is it okay? Or should I at least get signals?
Click to expand...
Click to collapse
U got signal only when sim will activated...til then it show either no service or emergency call only.
Sim 2 doesn't support VoLTE. Please put it in sim 1 to make calls using jio
Sent from my XT1562 using Tapatalk
fat_geek said:
I put jio in sim 2 n I had this pop up too. After putting it in sim 1 I got new option in cellular network called "enhanced 4g LTE mode".maybe both slots support LTE but only slot 1 supports volte.
PS: (sorry for off topic) I just got my jio yesterday n the guy at digixpress mini said it'll take 15 days for activation. I'm getting 'no service' right now.is it okay? Or should I at least get signals?
Click to expand...
Click to collapse
It's normal it will show no signal or emergency call only. Activation time depends on your state and place. if the store has more sim activation pending then your request will be get delayed.
When your application has been updated to jio by the store then you will receive an sms.
After one of that your sim will show signal .

Need Help!!! (JIO)

Running stock rom with volte support enabled (non-rooted, XT1562)
Sim 1 :- Jio
Sim 2 :- Idea
When switching the mobile data from JIO to Idea, Cellular data of idea works correctly with 4g but the network of jio dies...
When i swtich it back to jio i get full tower of jio....
Help Please....
Thanks in Advance
MotoXPlay said:
Running stock rom with volte support enabled (non-rooted, XT1562)
Sim 1 :- Jio
Sim 2 :- Idea
When switching the mobile data from JIO to Idea, Cellular data of idea works correctly with 4g but the network of jio dies...
When i swtich it back to jio i get full tower of jio....
Help Please....
Thanks in Advance
Click to expand...
Click to collapse
That's expected because JIO is a 4G only Mobile service.
Any Dual SIM device can have High Speed Network on any 1 of the 2 SIM slots and the other one will always remain on 2G. So whenever you are enabling 4G on Idea's SIM Slot, JIO's SIM Slot is being changed to 2G only and JIO can't receive a Signal in 2G mode. I am not sure but I have heard that in few Cities in South India JIO has partnered with BSNL to use it's(BSNL) network on 2G mode but I don't see how it's gonna work or even if it's true or just a rumer.
So, if you want to use JIO you need to have 4G enabled in it's SIM slot and make another one 2G.
Hope I was able to make your confusion clear. Feel free to ask back if you have any more questions.
arnabJ said:
That's expected because JIO is a 4G only Mobile service.
Any Dual SIM device can have High Speed Network on any 1 of the 2 SIM slots and the other one will always remain on 2G. So whenever you are enabling 4G on Idea's SIM Slot, JIO's SIM Slot is being changed to 2G only and JIO can't receive a Signal in 2G mode. I am not sure but I have heard that in few Cities in South India JIO has partnered with BSNL to use it's(BSNL) network on 2G mode but I don't see how it's gonna work or even if it's true or just a rumer.
So, if you want to use JIO you need to have 4G enabled in it's SIM slot and make another one 2G.
Hope I was able to make your confusion clear. Feel free to ask back if you have any more questions.
Click to expand...
Click to collapse
Ty Sir! That cleared my confusion
MotoXPlay said:
Ty Sir! That cleared my confusion
Click to expand...
Click to collapse
Happy to be of help.
Sent from my Motorola Moto X Play using XDA Labs

SIM Slot 2 - No Network

Hi Everybody,
I am stuck with my OP2 OOS 3.5.6.
So after i got the 3.5.6 i was not able to get VOLTE. So i found a resolution on the OP2 forum:
They advised to downgrade to 3.1.0 and then to upgrade to 3.5.6, did that and was able to get VOLTE, but another issue started, as in India Jio is a 4g service and I read somewhere that we will have to use it in SLOT 1 , so i did the same, and Vodafone in SLOT 2.
When i did that Jio works fine but there is no network for Vodafone.
After that i have tried the following:
*Selecting network manually.
*Changing the band.
*Reinstalling the OS.
*Resetting the network settings.
*Wiping out data and cache.
Nothing worked for me, can somebody suggest me something.
Rootleopard said:
Hi Everybody,
I am stuck with my OP2 OOS 3.5.6.
So after i got the 3.5.6 i was not able to get VOLTE. So i found a resolution on the OP2 forum:
They advised to downgrade to 3.1.0 and then to upgrade to 3.5.6, did that and was able to get VOLTE, but another issue started, as in India Jio is a 4g service and I read somewhere that we will have to use it in SLOT 1 , so i did the same, and Vodafone in SLOT 2.
When i did that Jio works fine but there is no network for Vodafone.
After that i have tried the following:
*Selecting network manually.
*Changing the band.
*Reinstalling the OS.
*Resetting the network settings.
*Wiping out data and cache.
Nothing worked for me, can somebody suggest me something.
Click to expand...
Click to collapse
If you remove the Jio SIM and leave the Vodafone SIM in slot 2 does it connect to the network?
Does the Vodafone network support 2g?
Spannaa said:
If you remove the Jio SIM and leave the Vodafone SIM in slot 2 does it connect to the network?
Does the Vodafone network support 2g?
Click to expand...
Click to collapse
Nope, even if I remove the Jio Sim and just have the Vodafone Sim in the second slot still it does not show up.
Rootleopard said:
Nope, even if I remove the Jio Sim and just have the Vodafone Sim in the second slot still it does not show up.
Click to expand...
Click to collapse
You only answered one question!
Does the Vodafone network support 2g?
Does the Vodafone sim work in slot 1?
Does your SIM 2 have an IMEI in settings > about phone > status IMEI info?
Spannaa said:
You only answered one question!
Does the Vodafone network support 2g?
Does the Vodafone sim work in slot 1?
Does your SIM 2 have an IMEI in settings > about phone > status IMEI info?
Click to expand...
Click to collapse
Yes Vodafone does support 2g but when I select 2g and the Sim in the slot 2 it does not work.
Yes the Vodafone does work fine with 3g and 2g network in slot 1.
Yes the Sim 2 does show the imei number under settings.
You can select vodafone in slot 1 with 2g then put jio in slot 2 and select 4g as the 1+2 has dual LTE standby so jio should work fine on slot 2
ItsmYarD said:
You can select vodafone in slot 1 with 2g then put jio in slot 2 and select 4g as the 1+2 has dual LTE standby so jio should work fine on slot 2
Click to expand...
Click to collapse
Does really op2 has dual stand by, as I am not able to get volte and I have the Jio in slot 2.
Also I contacted op2 customer care and they mentioned that it will only support one 4g and other will be only 3g.
Does it work for you if yes can you please let me know what are the settings you have.
Rootleopard said:
Does really op2 has dual stand by, as I am not able to get volte and I have the Jio in slot 2.
Also I contacted op2 customer care and they mentioned that it will only support one 4g and other will be only 3g.
Does it work for you if yes can you please let me know what are the settings you have.
Click to expand...
Click to collapse
Dual sim standby works fine for me but I'm not a Jio user.
OnePlus support are wrong, If your data sim is 4g, the other drops to 2g not 3g.
Not sure what your issue is though as I've only heard of it affecting some (but not all) Jio users.
Spannaa said:
Dual sim standby works fine for me but I'm not a Jio user.
OnePlus support are wrong, If your data sim is 4g, the other drops to 2g not 3g.
Not sure what your issue is though as I've only heard of it affecting some (but not all) Jio users.
Click to expand...
Click to collapse
You both are right they did mention 2g,my mistake that I mentioned 4g.
Yes I got a few users who mentioned the same of not getting network in the second slot. I did got a hint from somebody that it might be an issue with the update and a fix is in the pipeline. But again its just a hint and not sure.
Thanks a lot for all the help.

Dual SIM Troubleshooting

Hey guys, I'm having problems with the dual SIM setup on my A1. As soon as I select Airtel as the default sim for data the network on my Jio sim disappears. Is this normal? HELP!
Jio works on 4G only . 4G network only works when sim is primary. So you make airtel as primary sim and Jio dont get 4G and that's normal.
So you need to keep Jio as primary data selection to have it working
So is this normal for all 4G phones?

Simultaneous 4G support on both sims?

Does this phone support 4G on both sims simultaneously like HONOR 10?
Yes, it supports simultaneous dual VoLTE.
Does this mean, if i have a volte enabled sim(jio) in sim slot 2, and non-volte sim(airtel) in sim slot 1, and i have data enabled on sim slot 1(airtel), then the sim in sim slot 2 DOES NOT go out of service, and i CAN make calls from it..
The reason i ask this is because, in other smartphones like Mi A1/RN3 , when i have the same above scenario,
the sim in sim slot 2 DOES go out of service, and i CAN'T EVEN make calls from it.
ashjas said:
Does this mean, if i have a volte enabled sim(jio) in sim slot 2, and non-volte sim(airtel) in sim slot 1, and i have data enabled on sim slot 1(airtel), then the sim in sim slot 2 DOES NOT go out of service, and i CAN make calls from it..
The reason i ask this is because, in other smartphones like Mi A1/RN3 , when i have the same above scenario,
the sim in sim slot 2 DOES go out of service, and i CAN'T EVEN make calls from it.
Click to expand...
Click to collapse
This phone support TRUE Dual Volte unlike other phones. So yes you can set data inn Airtel and use Jio in second sim simultaneously. You can even use Dual Jio SIM in this phone.
hrishi420 said:
This phone support TRUE Dual Volte unlike other phones. So yes you can set data inn Airtel and use Jio in second sim simultaneously. You can even use Dual Jio SIM in this phone.
Click to expand...
Click to collapse
Sir, I am using the Zenfone Max Pro M1, the dual VOLTE is not working, when I am using one SIM for the call the other SIM is going offline, in other words when I am on phone call the Mobile data connection is getting disconnected on the other SIM. Does anyone experiencing the similar issue?
[email protected] said:
Sir, I am using the Zenfone Max Pro M1, the dual VOLTE is not working, when I am using one SIM for the call the other SIM is going offline, in other words when I am on phone call the Mobile data connection is getting disconnected on the other SIM. Does anyone experiencing the similar issue?
Click to expand...
Click to collapse
Facing same issue, Asked customer support executive for the same and according to them this is bug and we need to go asus service and ask them to resolve this.
Scenario: Airtel/Cellone on SIM1 and Jio on SIM2
1) Data is set to SIM1 and Jio calling works fine. However, data is 2.5G/3G (SIM Card limitation) hence not sure about dual VOLTE 4G.
2) Data is set to SIM2 (Jio) and working fine. However, as soon as I receive a call on SIM1, mobile internet connectivity is disrupted and I cannot use mobile data while on call. Note that the mobile data itself does not show disconnected (the x mark). The only way to use data during call is wifi.
3) Data is set to SIM2 (Jio) and works fine during call if the call is received on SIM2.
I've had no issues with jio and Vodafone dual volte.
Airtel has no LTE coverage in my zone
Tianhe said:
Scenario: Airtel/Cellone on SIM1 and Jio on SIM2
1) Data is set to SIM1 and Jio calling works fine. However, data is 2.5G/3G (SIM Card limitation) hence not sure about dual VOLTE 4G.
2) Data is set to SIM2 (Jio) and working fine. However, as soon as I receive a call on SIM1, mobile internet connectivity is disrupted and I cannot use mobile data while on call. Note that the mobile data itself does not show disconnected (the x mark). The only way to use data during call is wifi.
3) Data is set to SIM2 (Jio) and works fine during call if the call is received on SIM2.
Click to expand...
Click to collapse
I read this on asus website .So , we cant say that it is dual 4g volte.
" Both SIM card slots support 4G LTE network band. But only one SIM card can connect to 4G LTE service at a time."
praveen139 said:
I read this on asus website .So , we cant say that it is dual 4g volte.
" Both SIM card slots support 4G LTE network band. But only one SIM card can connect to 4G LTE service at a time."
Click to expand...
Click to collapse
Hmm, it is dual 4G Volte but not dual ACTIVE 4G Volte.

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