Incoming Calls / Black Screen ? - Essential Phone Questions & Answers

Not sure why but after the last system update the phone will only come out of black screen sleep mode if I use the fingerprint sensor when theres an incoming call.
Any Ideas ?

This happened to me today too.

Hello, me too! Oreo Beta 2

Anyone ?

going_home said:
Anyone ?
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Not me, I've never experienced this issue since I got the phone from N then updated to OB2, and now OB3.

Sounds like the proximity sensor may have an issue.
Do you have a screen protector or case?
I don't have that issue with a screen protector and Tudia case and B3.

It's a bug in the latest Google Dialer app. I fixed it be deinstalling the new version/updates then clearing cache and data in the dialer app. It's affecting the Pixel2 XL running 8.1 also. Fixed my issue and I won't let it install the newer dialer version from the play store

In Beta 3, I haven't experienced that problem. I did heavily on 7.1.1

Just got another update and still having black screen on incoming calls....
I'm about ready to ditch this phone and get a Pixel 2 XL.
I read where Essential is skipping the 8.0 update because of instability and going straight to 8.1.

going_home said:
Just got another update and still having black screen on incoming calls....
I'm about ready to ditch this phone and get a Pixel 2 XL.
I read where Essential is skipping the 8.0 update because of instability and going straight to 8.1.
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Click to collapse
happened to me last week too.. it only happened after I locked the phone, 5-10 minutes later incoming call or when unlocking the phone the phone shows back screen only for a few seconds then it went back to normal.
the problem went away after I turned off the bluetooth radio.

I've been having this issue for a while now and just today I figured out the cause. At least the cause of my specific issue. I came here to see if anyone else is having similar issues so I'll explain exactly where I'm at.
If a Bluetooth headset is connected to my phone, when a call comes in the screen stays black and I can't see who's calling. If I turn off, or disconnect the BT device, when a call comes in the screen lights up with caller ID like normal. This also affects the missed call notification that happens after a missed call. With a BT device connected, the missed call notification will not show until I wake the phone with the power button, though the notification LED will light.
I'm on stock 7.1.1 and I verified that this is also an identical issue with two other phones which were not on a stock ROM, though I can't remember what they were running. This started happening to me before the NMK24B update. I remember because I was hoping that the update would fix it. I believe it started with NMJ88C because I got my phone on NMJ32F, it updated to NMJ51B shortly after and it was fine in the beginning months.

DrvLikHell said:
I've been having this issue for a while now and just today I figured out the cause. At least the cause of my specific issue. I came here to see if anyone else is having similar issues so I'll explain exactly where I'm at.
If a Bluetooth headset is connected to my phone, when a call comes in the screen stays black and I can't see who's calling. If I turn off, or disconnect the BT device, when a call comes in the screen lights up with caller ID like normal. This also affects the missed call notification that happens after a missed call. With a BT device connected, the missed call notification will not show until I wake the phone with the power button, though the notification LED will light.
I'm on stock 7.1.1 and I verified that this is also an identical issue with two other phones which were not on a stock ROM, though I can't remember what they were running. This started happening to me before the NMK24B update. I remember because I was hoping that the update would fix it. I believe it started with NMJ88C because I got my phone on NMJ32F, it updated to NMJ51B shortly after and it was fine in the beginning months.
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I had the black screen issue as well for incoming calls. I just switched to Drupe Dialer from the Play Store and set that as my default dialer. Now my screen lights up with the incoming caller ID and works as it should. By the way, hate to sound like an add, but Drupe Dialer is just awesome and has a ton of functionality, give it a shot. I know that's not the perfect answer as we would expect the native Android dialer to work out of the box with our OS, but it is what it is.

Jank4AU said:
I had the black screen issue as well for incoming calls. I just switched to Drupe Dialer from the Play Store and set that as my default dialer. Now my screen lights up with the incoming caller ID and works as it should. By the way, hate to sound like an add, but Drupe Dialer is just awesome and has a ton of functionality, give it a shot. I know that's not the perfect answer as we would expect the native Android dialer to work out of the box with our OS, but it is what it is.
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Click to collapse
I tried two other dialers and it didn't make a difference on my phone. Drupe did work to make the screen show who's calling again, but wow, Drupe has too much.... just, everything. All I want in a dialer is basic functions in a standard format. Drupe is like a carnival of a dialer. I'll keep trying dialers though, since that one did work, maybe another one will too. Thanks for the suggestion.

Yeah, if you just take the Drupe dialer phone icon and put that on your home screen, whenever you select it you'll go right to the normal looking dialer. :good:You may want to try ExDialer. That used to be one I'd use a lot.

Jank4AU said:
I had the black screen issue as well for incoming calls. I just switched to Drupe Dialer from the Play Store and set that as my default dialer. Now my screen lights up with the incoming caller ID and works as it should. By the way, hate to sound like an add, but Drupe Dialer is just awesome and has a ton of functionality, give it a shot. I know that's not the perfect answer as we would expect the native Android dialer to work out of the box with our OS, but it is what it is.
Click to expand...
Click to collapse
Before using Drupe...
There should be a warning that goes out to all your contacts saying "I'm about to completely betray you and share EVERYTHING about you online with a company I know nothing about... Please enjoy these spam calls on me"
Sent from my PH-1 using Tapatalk

rignfool said:
Before using Drupe...
There should be a warning that goes out to all your contacts saying "I'm about to completely betray you and share EVERYTHING about you online with a company I know nothing about... Please enjoy these spam calls on me"
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Click to collapse
10 million downloads...good enough for me. I've used it for a long time and it's been better for me than the stock dialer. Just my opinion, no one has to use it but it sure beats a black screen when the phone rings.

I have the same problem on the pixel 2 xl. And so do lots of others. I uninstalled the phone update from the play store, and turned off auto update. So far so good. And I am on 8.1 But we will see. And it only happens when I'm on Bluetooth. Unfortunately I use it all the time for work
Sent from my Pixel 2 XL using Tapatalk

I read about some people being able to fix it by uninstalling dialer updates. Unfortunately, the Essential doesn't have any to uninstall. I'm working around it by using Drupe as my default dialer, but setting the stock dialer as the default app for dialing, if that makes any sense (When an event pops up that requires the dialer, it asks which dialer to use, I selected the stock dialer and told it always use that.) This way incoming calls trigger Drupe, which acts the way it's supposed to on Bluetooth, but I can still use the stock app for making calls and missed calls and such.

bricky23 said:
I have the same problem on the pixel 2 xl. And so do lots of others. I uninstalled the phone update from the play store, and turned off auto update. So far so good. And I am on 8.1 But we will see. And it only happens when I'm on Bluetooth. Unfortunately I use it all the time for work
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Yeah, I'm thinking there's a Bluetooth issue (yeah,I know, news flash). But it's been widely reported that some folks are having trouble connecting to their cars Bluetooth. I use a Bluetooth adapter in my car and wireless headphones in the office. No real big issues connecting, but it can be finicky. However, once an event triggers Bluetooth, like streaming a song with Google Play to the adapter, my phones volume buttons become unresponsive. I can only change volume by going into the settings menu or from the Bluetooth device. Sucks. Waiting for the 8.1 beta to do a total clean install. Just bought the device used from Swappa and it came with beta 3 installed, not 100% sure the steps it took getting here. I guess what I'm asking is, does anyone else experience issues with their volume buttons not working occasionally?

Jank4AU said:
Yeah, I'm thinking there's a Bluetooth issue (yeah,I know, news flash). But it's been widely reported that some folks are having trouble connecting to their cars Bluetooth. I use a Bluetooth adapter in my car and wireless headphones in the office. No real big issues connecting, but it can be finicky. However, once an event triggers Bluetooth, like streaming a song with Google Play to the adapter, my phones volume buttons become unresponsive. I can only change volume by going into the settings menu or from the Bluetooth device. Sucks. Waiting for the 8.1 beta to do a total clean install. Just bought the device used from Swappa and it came with beta 3 installed, not 100% sure the steps it took getting here. I guess what I'm asking is, does anyone else experience issues with their volume buttons not working occasionally?
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Click to collapse
My volume buttons always work fine, BT or otherwise. Stock 7.1.1. Your issue could very well be related to OB3. I had a little bit of an issue connecting/reconnecting to some BT devices at first, but not lately, so it must have been fixed in the last few patches.

Related

[Q] How do I stop this sound?

My phone is not rooted. This just started this week. I have not adjusted any settings for quite a while so I am pretty sure I did not do anything to cause it.
Since getting my Note 3 in October I use the voice method of inputting text for email and sms quite often. When starting a message where I want to voice inpput, I click the microphone button and speak what I want to send. Works well for me. Thursday the phone started making a loud, very annoying, beep type sound whenever I launch this by clicking the microphone. It happens even when the phone is in silent mode. I checked the sound options in the phone settings and everything is set as it has always been. All system and keyboard sounds are turned off. I also tried another keyboard app rather than the phone default and it is the same with that.
Does anyone have an idea why this started and how to silence it? Thanks!
I guess this is not an issue for others here. I did find the exact problem on another forum and it started for him just a few days ago also. So maybe something updated automatically that caused this. We will see if more people start complaining about it. By the way we have tried a few different suggestions, including resets, but nothing turns off the noise yet.
0n edit: I looked at my apps to see what recently updated. One of the recent updates was to Google Search. I uninstalled all the updates to Google Search and the problem is gone. So it is a bug in the most recent update to Google Search that turns on that sound with no way to turn it off.

[Q] Help---people can't hear me

I had an issue with my LG G2 where people can't hear me when I call them. If I turn on speakerphone, they can usually hear me then. So I exchanged my G2 for a new one. Same problem now. About every 5th call or so, people can't hear me. It's driving me nuts. Could there be some software that's messing things up? I have google voice installed, and while most of the calls in question are GV calls, not all of them are. Just called someone now from my regular number and they couldn't hear me. Anyone have any tips or even advice on how I can tackle this?
Running latest Android updates and apps always, no root. Verizon. Calls placed from random locations (and even different states).
I am having the same issue. There are a couple of things I have tried. The most promising is to turn off Google hotword detection on every screen.
You can also try turning off the Privacy Keeper and Voice Enhancement in Call Settings. If any of this works for you, or you find and answer, let me know!
eepyikes said:
I had an issue with my LG G2 where people can't hear me when I call them. If I turn on speakerphone, they can usually hear me then. So I exchanged my G2 for a new one. Same problem now. About every 5th call or so, people can't hear me. It's driving me nuts. Could there be some software that's messing things up? I have google voice installed, and while most of the calls in question are GV calls, not all of them are. Just called someone now from my regular number and they couldn't hear me. Anyone have any tips or even advice on how I can tackle this?
Running latest Android updates and apps always, no root. Verizon. Calls placed from random locations (and even different states).
Click to expand...
Click to collapse
Having the same issue with 2 lines, same LG G2 phone. Called Verizon, was told it sounds like a hardware issue. I'm thinking it's something to do with their Android update personally.
Had exact same issue and took phone to repair center. They said it was mic issue. They ended up replacing the entire phone but guess what - issue is still there on new phone.
Sent from my LG-D802
I've seen this issue on many forums and with the number of people that are having the problem, it has to be either LG flaw or a software issue. I'm trying turning off the ok google, noise cancellation, and privacy keeper. But I'm pretty sure I tried those on the last phone with the same results.
Just to make sure we're all having the same issue, you can be heard once you turn on speakerphone, correct?
Update on this: Still having the issue after disabling ok google hotword..
eepyikes said:
Just to make sure we're all having the same issue, you can be heard once you turn on speakerphone, correct?
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Click to collapse
I read your reply some time ago but didn't answer because I had no answer.
Today the bug appeared again so I turned on speakerphone like you said. Guess what, they could then hear me!
Thanks for the tip @eepyikes, its a good workaround but lets hope for a proper solution.
Sent from my LG-D802
Any of you with this issue also have a Pebble or other type of smart watch?
I've noticed the same problem but the issue goes away when my Pebble isn't actively paired.
cahiatt said:
Any of you with this issue also have a Pebble or other type of smart watch?
I've noticed the same problem but the issue goes away when my Pebble isn't actively paired.
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Click to collapse
-Correction- I hadn't had this issue since I disconnected my Pebble about 10 days back. It came back today when I made a call. What I noticed today is.......
When I switched to the speakerphone the person still couldn't hear me very well. Switching back to mic the problem is still there. But when I turned on my BT headset the audio was fine. Switching back to the phone mic from the BT the problem cleared up.
Did a test call initiating the call on the BT headset and had the same audio problem through BT. Switching back to the phone mic or speakerphone cleared it up.
Initiated another call on the speakerphone. Same audio problem. Switched to BT and it cleared up again. Switched back to the phone mic and it was still fine.
Seems the issue is there when initiating the call on BT, mic or speakerphone but switching from BT to the phone or phone to BT clears it up. I'm on a D801 (TMO) and first noticed this about three weeks back.
Rebooting the phone seemed to clear it up at least for the short term. I just noticed that the Google search app updated on the phone about two/three weeks back. Seems about the same time I started noticing the issue.
I had a backup of Google search 4.1.29 from back in January. Just restored that version and blocked it from updating to see if the issue comes back again.
Interesting to see this is also on the d802. Mine is the VS980.
The 13qcelp trick does not fix it. So tired of this!
Any other tricks out there??
Happened twice in one day. New record for me. Sick of people saying "hello?? Anyone there??? Hello??" until i turn speakers on. With speakers sound is horrible so really annoying! Wonder if issue will happen with AOSP/CM roms.....
Sent from my LG-D802

notification sound issue

at some point of the day i noticed my notification sound no longer working.
I got all the msgs on my notification but with out sound.
turning off and on didnt fix. only the battery pull worked.
it happened like every once a day. some times I have to do battery pull twice a day.
I had this phone for a wk now.
anyone having notification sound issue?
even the turn off screen and on sound muted.
There's a few bugs, nougat is brand new, they'll fix things. My headphone kept buzzing one time until a restart
Its not just you. And I don't think its exactly something to do with Android 7.0
If you look at how your audio menu is when you change the ringer volume, you'll see that when the phone is set to vibrate, it actually MUTES the other two sliders.. it doesn't set them to vibrate. With that in mind, it seems more likely LG has a bug, than Android 7.0 having a bug.
Having this problem as well with my H910 (AT&T). It's very frustrating indeed. What's even worse is that it seems sporadic in nature, sometimes I will get a notification chime, sometimes I won't. As skyedream said, a battery pull is the only way to get consistent notification sounds, if only temporarily.
I think I get this too. Often I pull my phone out of pocket to find I had a text that I never heard.
Sent from my LG-H918 using XDA-Developers mobile app
I had this problem too yesterday where it was just frozen. Did a restart and all seemed ok after. First time that happened.
This happens to me as well. Also, I will get double notification sounds at times. Like an echo. Or, a different sound mixed with my selected sound. A reboot fixes. Have to do it a couple times a day. Very annoying.
No sound for notifications + no web video playback
I also have same issue with notifications. No pattern on what causes this, but a reboot gets rid of this (just for sometime! and the problem is back). I have also noticed apps not working smoothly and unable to play web videos including from Youtube app and Facebook App. Overall, tad disappointed with the software quality on this set.
Phone notification vibrate shuts off all other notification sounds
HikariNoKitsune said:
Its not just you. And I don't think its exactly something to do with Android 7.0
If you look at how your audio menu is when you change the ringer volume, you'll see that when the phone is set to vibrate, it actually MUTES the other two sliders.. it doesn't set them to vibrate. With that in mind, it seems more likely LG has a bug, than Android 7.0 having a bug.
Click to expand...
Click to collapse
Good call, thanks! I also notice that even though I have Sound Settings-Volume-Touch & Feedback sounds Off, I still get haptic feedback vibration on keyboard while typing this reply to you. It goes away when I go into Sound Settings-Vibration Strength, & turn slider off for Vibrate on tap. The Settings software isn't connecting the overall Volume Profile with the Vibrate Strength settings it seems. I don't know enough to know whether this is Android or LG. Under Vibrate Strength you can control notifications too, though haven't yet tested. Hope this helps til it gets fixed.
---------- Post added at 07:40 PM ---------- Previous post was at 07:26 PM ----------
DeesXDA said:
Good call, thanks! I also notice that even though I have Sound Settings-Volume-Touch & Feedback sounds Off, I still get haptic feedback vibration on keyboard while typing this reply to you. It goes away when I go into Sound Settings-Vibration Strength, & turn slider off for Vibrate on tap. The Settings software isn't connecting the overall Volume Profile with the Vibrate Strength settings it seems. I don't know enough to know whether this is Android or LG. Under Vibrate Strength you can control notifications too, though haven't yet tested. Hope this helps til it gets fixed.
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Click to collapse
I just tested texting...even though on quick settings slider notifications for text are grayed out, while call setting show vibrate only, in the full settings menu, under Vibrate Strength, you can slide the vibration strength up...I did this, sent myself a text, and phone vibrated the notification. I think it's messed up that I can't shut my call notification off completely, including nvibrate quickly with volume key or quick settings. Have to go into full settings menu sound & select silent. Please fix this Android/LG.
skyedream said:
at some point of the day i noticed my notification sound no longer working.
I got all the msgs on my notification but with out sound.
turning off and on didnt fix. only the battery pull worked.
it happened like every once a day. some times I have to do battery pull twice a day.
I had this phone for a wk now.
anyone having notification sound issue?
even the turn off screen and on sound muted.
Click to expand...
Click to collapse
Ya, I have the exact same problem... (I have a H990DS)
I can't seem to even fix it with a reboot.
I have emailed LG about the problem - we'll see what they say...
Digitalaks said:
I also have same issue with notifications. No pattern on what causes this, but a reboot gets rid of this (just for sometime! and the problem is back). I have also noticed apps not working smoothly and unable to play web videos including from Youtube app and Facebook App. Overall, tad disappointed with the software quality on this set.
Click to expand...
Click to collapse
I experience the same as you. I usually clear regents and then hit restart and all my notification sounds come back and videos. I'm just wondering, are you using any type of ad blocker? I use the ad block browser and I've noticed that whenever I open my browser, that's when my notifications get muted.
Issue resolved after update
Hi, looks like this issue is resolved with the update I got in January 2017 end. But not sure what caused it to fail in first place. But as of now, all is well after the update. Cheers!
I still have this problem over here on T-Mobile. Very annoying.
Anyone ever find a fix? Having these issues on a new LG V20 US Unlocked connected to Verizon.
Bumping this to see if anyone has found a solution to this. My V10 started muting notifications when the ringer volume was set to vibrate on one of its later updates. I figured it was a glitch in my phone since I didn't see anyone else complaining about it. This was one of the reasons i decided to upgrade to a V20. I was pretty surprised that it did the exact same thing and it's apparently by design. Who in their right mind would think this was a good idea?
I'm not sure of the cause, but I had many calendar reminder alarms fail to sound over several days when I got this V20. I tried different calendar apps and ended up with one called aCalendar. It works OK most of the time, but there is still a serious issue. If ANY other kind of notification happens to sound right when a calendar alarm needs to sound, the calendar will NEVER sound its reminder notification for the alarm. I've had this happen several times with incoming text or social networking message notifications. I hear those, and then the subsequent alarm that should have sounded concurrently is silent. I've had to set 2 reminders for the same important event, spaced 10 minutes apart, to try to reduce the odds of this issue hijacking an important notification. I've not seen this exact problem ever before on any Android device. My US Unlocked V20 is 100% stock. No idea what to do about it. But from what I can glean online, neither LG nor Verizon plan to push any future updates on the V20, so we're stuck.
For contact selecting unique notification tones that actually stopped working
I got this LG v20 and I loved it...still do....but... how do I keep certain text notification tones thst i select to not change back to default?...on its own? Crazy. I use zedge ap to download ringtones n notification tones. Maybe there is an issue there?
@Dkb123,
If you could please add some punctuation to your post, it might be easier to read so someone can understand your problem and help you .
I am using a rooted HTC One m10 with Viper ROM and am having the same problem. Echos notification noises, turns off alarm and notification sounds, and it is beyond annoying. I have already had to reset it twice to try to fix it and nothing has worked. I have no idea what is causing it but when I try to open my alarm app it says it was disabled and could have been caused by a system time change (which didnt happen) or battery saving (where I have it whitelisted). I will try disabling my ad-blocker. I'm not sure how those things could be connected but since it was suggested I will give it a go. I am consulting all of the developers I know about this but so far nobody has an answer. I am kind of starting to freak out because I need my phone to work. I have 3 kids under the age of 6 in school and need to know when someone has to get in touch with me. Before the last reset, I also saw that when my notification was disabled and I went back in to reenable it, it had been switched back to the sound I had selected the time before that. One more note. When I go in to check my notification noises, all of them, my ringer, notifications, and alarm, are all blank for about one half second before they repopulate and then show the correct tones. If it were as simple as it being my ROM someone would have posted it on the thread because it is a pretty big problem to have gone unnoticed. Is it possible we are all running an app or have a shared setting that is causing this to happen to only us. I had to dig pretty hard to find this thread in the first place. It might help if we posted a list of our apps, what do you guys think?
klear6 said:
I am using a rooted HTC One m10 with Viper ROM and am having the same problem. Echos notification noises, turns off alarm and notification sounds, and it is beyond annoying. I have already had to reset it twice to try to fix it and nothing has worked. I have no idea what is causing it but when I try to open my alarm app it says it was disabled and could have been caused by a system time change (which didnt happen) or battery saving (where I have it whitelisted). I will try disabling my ad-blocker. I'm not sure how those things could be connected but since it was suggested I will give it a go. I am consulting all of the developers I know about this but so far nobody has an answer. I am kind of starting to freak out because I need my phone to work. I have 3 kids under the age of 6 in school and need to know when someone has to get in touch with me. Before the last reset, I also saw that when my notification was disabled and I went back in to reenable it, it had been switched back to the sound I had selected the time before that. One more note. When I go in to check my notification noises, all of them, my ringer, notifications, and alarm, are all blank for about one half second before they repopulate and then show the correct tones. If it were as simple as it being my ROM someone would have posted it on the thread because it is a pretty big problem to have gone unnoticed. Is it possible we are all running an app or have a shared setting that is causing this to happen to only us. I had to dig pretty hard to find this thread in the first place. It might help if we posted a list of our apps, what do you guys think?
Click to expand...
Click to collapse
Hi. You posted this in the wrong area. This is for the LG V20. Try searching the HTC One M10 area for a solution. Someone there might be able to help you.

Weird little issue

I got a Verizon v20 about 2 weeks ago. Whenever I dial a call, whether on the standard dialer , True Caller or one or two others that I tested, once it starts ringing the speaker immediately comes on. It's a quick fix (toggle the speaker off/if using bluetooth, toggle bluetooth on). I don't recall this happening the first few days. I've checked what I believe to be every possible setting on the phone and each of these dialer apps, and I can't find anything. I spoke to Verizon to ask if it is more likely an issue with the phone itself or a Nougat bug, and they have no clue. It's not a big deal, just very annoying. TIA...

Issue: No Voice Turn By Turn Navigation and 1 other small thing

Hello,
My new pixel 4xl is working great except for 2 reasons. The main one being I don't get turn by turn voice navigation. I get no voice at all when navigating. COnsidering I drive for Uber on the side this is very bad.
I checked all settings and they are all correct as far as I can tell - play over bluetooth and everything is on. Doesn't matter if I am on BT or not, nothing. I've tried rebooting of course.
Second smaller issue is no audio sound goes off when What's App messages come through. I've checked all those settings in Apps & NOtifications and they all look good. What gives?
pixelsquish said:
Hello,
My new pixel 4xl is working great except for 2 reasons. The main one being I don't get turn by turn voice navigation. I get no voice at all when navigating. COnsidering I drive for Uber on the side this is very bad.
I checked all settings and they are all correct as far as I can tell - play over bluetooth and everything is on. Doesn't matter if I am on BT or not, nothing. I've tried rebooting of course.
Second smaller issue is no audio sound goes off when What's App messages come through. I've checked all those settings in Apps & NOtifications and they all look good. What gives?
Click to expand...
Click to collapse
Try opening the Android Auto app. on your phone & check 'Driving Mode' is not selected to 'Do Not Disturb'. I had a similar problem where my Music app was not showing up & turn by turn voice navigation was muted.
After changing this setting AA now appears to work as it should. Sounds like you might have the same problem. Anyway, worth a try. Good luck [emoji106]
See attached screenshot...View attachment 4860981
Sent from my Pixel 4 using Tapatalk
Do you have captions enabled when there is voice? This may do closed captioning while silencing the volume until you adjust the volume.
Someone in the 4xl mentioned a similar issue. I think they worked out that they were on the maps beta. Coming out of that resolved the issue.

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