Database Users

ppl with soundprobs! found my source!

My htc has, since a cpl of weeks ago, seemingly randomly turned mute from time to time.
I don't mean normal mute as in "i know the phone is muted", it's more like "i wonder if it's muted, altho the sound vol is up and everything seems normal".
The muting is global, affects both system sounds, ringtone, mp3s etc.
I always thought it was a software issue since it all started right after i uninstalled phonealarm.
Yesterday, by chance, i discovered the source.
The thing is, when stylus is inserted the phone goes mute.
If i slowly remove the stylus the phone remains mute.
If i remove the stylus with a twist or fast the sound comes back.
So it's a hardware issue!
How on earth the stylus affects the audio i'm not sure of, my guess is there's some force applied to something in the phone which makes for bad contact to the speaker or something like that....
Anyways, i've read a cpl other posts which describe similiar symptoms about the audio, but i've never heard of anyone detecting the source to the stylus.
Not exactly the first place to look for errs.
Pls try fiddling with the stylus and lemme know if it has any impact on the sound.
Cheers

also a hardware problem here. hard-reset did nothing to the problem.
after reading the above, i now notice that sliding the keyboard open/closed will make the speaker work for about .2 seconds as the keyboard clicks open & closed. this is after hard reset with NOTHING done (except playing sound file using WMP)

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SkyyBoy said:
also a hardware problem here. hard-reset did nothing to the problem.
after reading the above, i now notice that sliding the keyboard open/closed will make the speaker work for about .2 seconds as the keyboard clicks open & closed. this is after hard reset with NOTHING done (except playing sound file using WMP)
Click to expand...
Click to collapse
Really a reply to both above posters. The front speaker is one of those that has spring type contacts with the board. These can become loose. This has certainly happened with one or two folks vibrate motor that also conects with leaf spring contacts. They found that just a slight bend back to give the springs a better contact worked just fine.
Mike

thanks for the info, but physically taking apart my TyTN is a little daunting for me.
I think maybe better just to send mine back for repair.
however, it's nice to know what is causing the problem!

I can confirm.
How hard is this to fix? And where exactly is this located- I've looked at all the photo files in the Wiki and I'm at a loss as to where exactly I find this.
My speaker cuts out exactly when the stylus clicks in to the clip. This is really disappointing because at this point I'm stuck either enabling the vibe all the time or keeping my BT earpeice on all the time- in addition there's the issue of no sound on speaker phone.

teambnet said:
How hard is this to fix? And where exactly is this located- I've looked at all the photo files in the Wiki and I'm at a loss as to where exactly I find this.
My speaker cuts out exactly when the stylus clicks in to the clip. This is really disappointing because at this point I'm stuck either enabling the vibe all the time or keeping my BT earpeice on all the time- in addition there's the issue of no sound on speaker phone.
Click to expand...
Click to collapse
Can I just check - are you having muting on both front AND rear speakers?
I ask because muting on one when the stylus is taken in/out suggests a poor connection at the speaker - whichever one. If it's both then it may be a poor connection or a cracked mboard but not a simple loose connection at one speaker.
Mike

mikechannon said:
Can I just check - are you having muting on both front AND rear speakers?
I ask because muting on one when the stylus is taken in/out suggests a poor connection at the speaker - whichever one. If it's both then it may be a poor connection or a cracked mboard but not a simple loose connection at one speaker.
Mike
Click to expand...
Click to collapse
Not sure what you mean by the 'front speakers'- if you mean the standard phone speaker then the answer is no- can hear calls placed just fine. I've also discovered that I can re-enable the speaker by gently pressing the two halves together along the right edge (side with the power button). This screams 'short' to me loud and clear.
My issue is that a warranty repair will cost 3-4 weeks and 70 bucks to send to Germany (I bought mine from an importer). I'd be willing to void the thing if I was sure I knew what to look for once I got inside.

teambnet said:
Not sure what you mean by the 'front speakers'- if you mean the standard phone speaker then the answer is no- can hear calls placed just fine. I've also discovered that I can re-enable the speaker by gently pressing the two halves together along the right edge (side with the power button). This screams 'short' to me loud and clear.
My issue is that a warranty repair will cost 3-4 weeks and 70 bucks to send to Germany (I bought mine from an importer). I'd be willing to void the thing if I was sure I knew what to look for once I got inside.
Click to expand...
Click to collapse
Ok, the rear speaker does not have the spring type contacts it's a white push in connector under the rear cover.
See top edge white connector (red/black wires)
Mike

mikechannon said:
Ok, the rear speaker does not have the spring type contacts it's a white push in connector under the rear cover.
Mike
Click to expand...
Click to collapse
Thanks. Once you mentioned 'push in' I saw it in the photos and found the problem, see here

teambnet said:
Thanks. Once you mentioned 'push in' I saw it in the photos and found the problem, see here
Click to expand...
Click to collapse
Ahh... Good news.
Did you also re-glue that pesky stylus retaining rubber/plastic square??
Mike

mikechannon said:
Ahh... Good news.
Did you also re-glue that pesky stylus retaining rubber/plastic square??
Mike
Click to expand...
Click to collapse
No. My stylus seems to be locking in place just fine with out it. This raises a question in my mind: maybe it's not there to brace the stylus; could it be there to protect vibration damage to the mobo?

teambnet said:
No. My stylus seems to be locking in place just fine with out it. This raises a question in my mind: maybe it's not there to brace the stylus; could it be there to protect vibration damage to the mobo?
Click to expand...
Click to collapse
Well yes in a way. As you will know by now there is a white plastic spring clip that locks onto the end of the stylus, so the rubber block is not to retain the stylus as such. However, without the block the stylus does in many cases tend to rattle about a bit and often the clip alone is not enough to allow you to pull stylus out and have it come out extended. So yes it prevents a bit of vibration but also just firms up the stylus when extracting it.
Mike

Speaker Speaker!
i also have this annoying rear speaker problem since 2-3 weeks now.but my tytn doesn't seem to have a plastic block to disturb the speaker connector,coz i dismantled the phone n replugged the speaker connector and turned it on while its still turned on.but the problem persisted.i don't know wot to do,may be i can solder the speaker wires to the mobo!is this ok?

disruptorx said:
i also have this annoying rear speaker problem since 2-3 weeks now.but my tytn doesn't seem to have a plastic block to disturb the speaker connector,coz i dismantled the phone n replugged the speaker connector and turned it on while its still turned on.but the problem persisted.i don't know wot to do,may be i can solder the speaker wires to the mobo!is this ok?
Click to expand...
Click to collapse
You could solder the wires to the board connections. But, without testing, you might find that the problem lies elsewhere e.g. faulty speaker.
I assume you have done a hard reset just to be sure it's not a software issue?
Mike

speaker oldering!
mikechannon said:
You could solder the wires to the board connections. But, without testing, you might find that the problem lies elsewhere e.g. faulty speaker.
I assume you have done a hard reset just to be sure it's not a software issue?
Mike
Click to expand...
Click to collapse
yeah you're right but theres something i haven't mentioned earlier.when i first experienced this problem i thought it was some kind of a loose connection and hit the phone softly on the back where the speaker lies.some times it worked and after 2-3 ringing times the sound went mute.anyway before soldering i should check the speaker.it never occurred to me since its a new device!
yes i tried hard resetting,in fact i upgraded the rom recently to black 3.1
WHY DOES HTC PRODUCE THIS CRAPPY DEVICES!!

Worth checking because I did see a report by someone who replaced the speaker and it then worked - and none of our devices are very old!
Mike

finally mike,i got it done!its the speaker you were right,repalced the speaker and voila!its working again!
thnx for the help man!

Not a hardware issue...
I have been having a notifications issue as of late. Currently using VP3G v2.0 Cingular... (non hybrid).
I will get notifications fine for SMS/MMS, Email, Newsbreak... but after it goes to sleep... it will randomly stop sending the sounds. I will wake the device and see missed emails and text messages.
If I go into System > Sounds & Notifcations... and go to the Notifications tab... I can select my text message selection.. and press the Play/Preview button... nothing will happen... if I then press the Stop button... THEN the Play/Preview button again after.. it plays fine... and it will work again for a limited amount of time before it goes silent.
This is obviously not a hardware issue... please help if you can... everything is perfect except this inconsistent behavior with the notifications.
Hope to hear from some of you... much appreciated.
Mark

More Hermes Sound Issues
Hi guys,
Tried all previous post suggestions, my 'no sound' issue seems more deep rooted than a few contacts (or the lac there of) here and there.
Ruling out software (after hard reset) and ruling out misalignment or contact deterioration, here's the insight to my problem:
when sound is either played through the back unit speaker, or the earpiece at first it seems like there no sound. But in either case, if you bring your ear up close to the respective sound source, a 'jittering' sort of sound barely audible can be heard. As the symptoms on both the sound source are identical, I assumed that its a problem in the sound circuitry, but non the less, I tested the rear speaker by changing with a known good working one, the results were the same.
Any one have any suggestions at all? or even access to the schematics that indicate the audio circuitry for some trouble shooting?
Thanks in advance.

All I can suggest is to try cleaning the contacts (both on the motherboard and the speaker) with Isopropyl Alcohol, or surgical spirits for the layman, to see if there is any corrosian present.
Use a cottonbud dipped into the alcohol. DON'T USE METHO... It leaves a residue.
Trying to track the sound circuitry isn't really feasible as the Hermes Mainboard is multi-layered and is a ***** to try to work on. You'd destroy it instead of fixing it.
Cheers...

Apple Earphones w/ Remote and Mic

Will Apple Earphones with Remote and Mic work with motorola defy?
I mean will i hear music normal? i had apple ipod shuffle earphones and they worked gread. not sure for this one with remote.. has anyone tryed?

Check around here, I've posted my findings. I'll let you find your answer.

I've tried them and yes the earphones and mic work flawlessly.
The buttons however are somewhat erratic. During a call, it sometimes work. But when I'm not on a call, it never worked.

I suggest you try the P series of Meelectronics headphones. I use Meelectronics M9 and the quality for the price is awesome. I ordered the M9P (P is at the end of every model that has microfone), can't wait to try it out.
On their website it says that many Android phones are supported (Defy is supported).
Phone Version Device Compatibility (designated as the P version)
M9P review. Other can be googled.

Well, i have some Apple In-Ear Headphones, but nor the Microphone to the Remote works correctly. The Microphone does not work at all, phone does not recieve any signalling from the headphone, the only thing is pressing middle-button produces a short circuit detected by the phone. Remote does not work correctly, middle-button does nothing at all and + and - buttons sort of double presses-hold the call button, so in some apps you can change tracks. In PowerAmp you can change to next track by pressing + or - button. In stock music player, pressing those just toggles play/pause and fire the music app.
I readed a lot about this and its something to do with the circuitery inside the remote, made to work on iPhones and iPods and not well understood by android phones. About the mic, my theory is that it does not work because of the resistance of the microphone inside, checked connections and should work, also tried with differents headphones w/mic and they worked....
definitly you should try them before, if you're planning getting those, maybe you're lucky and mic works like arvs0z and use "Headset Button Control" App to fix the issue about controls.
EDIT: Got them working almost flawlessly
Removing some resistors from the remote, i got the center button and microphone working, the only problem is that the microphone has very low imput gain, its almost unusable, got to get it VERY close to the mouth to get a very soft signal in phone. BTW the center button works almost prefectly, but + and - dont work at all.

arvs0z said:
I've tried them and yes the earphones and mic work flawlessly.
The buttons however are somewhat erratic. During a call, it sometimes work. But when I'm not on a call, it never worked.
Click to expand...
Click to collapse
really how its possible I tried but mic is not working, somebody here said that due to some resister inside the mic so its work only with certain model and iphone only
Urvish

jollyb said:
I suggest you try the P series of Meelectronics headphones. I use Meelectronics M9 and the quality for the price is awesome. I ordered the M9P (P is at the end of every model that has microfone), can't wait to try it out.
On their website it says that many Android phones are supported (Defy is supported).
Phone Version Device Compatibility (designated as the P version)
Click to expand...
Click to collapse
hey, and what you think about these Melectronics M9P? It is a good choice i think and i might also get one of these for myself!

Maybe of topic, but I used a pals Blackberry headset for couple of days and earphones and mic worked flawlessly. no music controls only the answer call button though.

your_login said:
hey, and what you think about these Melectronics M9P? It is a good choice i think and i might also get one of these for myself!
Click to expand...
Click to collapse
Using the m9p and i'm very satisfied. Defy & m9p, perfect match. Music quality is awesome, switching songs, answering calls without a problem...

using apple headset too! works perfectly

lmxf said:
using apple headset too! works perfectly
Click to expand...
Click to collapse
How did you get this working?
I tried my Samsung Galaxy S headphones in the Defy but they do not fit. I have Apple Iphone headphones (the one with a volume control and mic) and these work fine for music but I do not have music controls or MIC.

Anybody know where I can get stock defy earphones?
I really like them . But the left earpiece is broken
Sent from my MB526 using XDA App

I read lot of posts about Apple headsets, buts i can't find answer.
I have iPhone compatibble Logitech Ultimae Ears earphones with mic and three buttons like this:
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Earphones works, but microphone and buttons don't work (yes, i read threads about it) - i look headset have 4-pole JACK, but when connector is pluged in phone i can see last pole of JACK:
My question: my Defy have only stereo (3-pole) jack, or why i can't insert conector completly?
Thanks 4 answers.
sorry for my english

Defy has a 4 pole jack and that's exactly how my headphones' jack looks like (it's because of the jack position).

Male_zvire said:
I read lot of posts about Apple headsets, buts i can't find answer.
I have iPhone compatibble Logitech Ultimae Ears earphones with mic and three buttons
Earphones works, but microphone and buttons don't work (yes, i read threads about it)
Click to expand...
Click to collapse
What version of UE headphones do you have? Did you ever get the microphone to work?

Stereo audio for video recording: Backwards!

I don't know if any of you have noticed or not, but the Note records video in stereo! The only problem with this is that it seems the channels are backwards!
Left is right, and right is left!
This is the case when holding the Note such that the home button is on the right. Even when you rotate the device 180 degrees around, so the home button is on the left instead, even though the recording shows up oriented correctly, and the audio is correct as well, when you export to your PC, the video is now upside down!!
Has anyone else had this issue?
Is there a way to fix it?

Are we alone?
FINALLY!!! I've been searching for weeks for any information about this issue with zero success! I repeatedly missed this thread because I was using the terms "reverse stereo". Finally in a last ditch effort before posting a new thread of my own I decided to search for "stereo" only which led me to this thread.
I must say I was hoping I'd find some answers here but it does give me some measure of comfort to finally see that I am not alone. I was beginning to think that my unit was defective and it still very well may be. The only other explanation I can think of for such a sheer lack of information on this topic is that most people haven't noticed this issue, which is really difficult to imagine.
My issue is exactly the same thing: When I first noticed the stereo sound was reversed I thought that perhaps I was holding the device upside down in terms of the orientation intended for video recording, but when I attempted to fix the problem by changing the orientation of the device I noticed that the video was recorded upside down, meaning I was holding it correctly all along and the stereo is indeed backwards!
I've NEVER had this much difficulty finding information on such a major issue. So I would really like to know, as I'm sure the person who started this thread would like to know: Is this a widespread but relatively unknown problem or do a very select few of us have defective units? It would be really nice if ANYONE would comment on this! I'd be just as interested to know how many do NOT have this problem as those who do.

I wasn't aware that the Note records stereo audio on the camcorder!
Too bad it's reversed... :-(
But I hope there's a fix soon.
Sent from my GT-N7000 using Tapatalk 2 Beta-4

Rayan said:
I wasn't aware that the Note records stereo audio on the camcorder!
Too bad it's reversed... :-(
But I hope there's a fix soon.
Sent from my GT-N7000 using Tapatalk 2 Beta-4
Click to expand...
Click to collapse
I wasn't aware myself until I watched video taken with the Note while wearing headphones. It was quite obvious to me that the device was using a stereo mic setup, but it was equally as obvious that the stereo was reversed. I wasn't able to find any settings on the phone to correct this. Incidentally you can see the microphone pinholes on both ends of the phone -- one on top to the left of the headphone jack and the other on bottom between the USB port and the S-pen well.
As for when it's fixed I still don't know how widespread this problem is, whether it affects all Notes or if it's isolated to a very small number of units. If the latter is the case then it's likely a hardware problem and will never get fixed. If you don't have any info on the solution to the problem you can still help by reporting on whether or not your device also exhibits this behavior so that we can get an idea of how widespread it is.

AjaxTheCleaner said:
I wasn't aware myself until I watched video taken with the Note while wearing headphones. It was quite obvious to me that the device was using a stereo mic setup, but it was equally as obvious that the stereo was reversed. I wasn't able to find any settings on the phone to correct this. Incidentally you can see the microphone pinholes on both ends of the phone -- one on top to the left of the headphone jack and the other on bottom between the USB port and the S-pen well.
As for when it's fixed I still don't know how widespread this problem is, whether it affects all Notes or if it's isolated to a very small number of units. If the latter is the case then it's likely a hardware problem and will never get fixed. If you don't have any info on the solution to the problem you can still help by reporting on whether or not your device also exhibits this behavior so that we can get an idea of how widespread it is.
Click to expand...
Click to collapse
I know it affects my i9100 and my P6800...

I believe i read on the sgs2 forums that ICS introduced stereo recording for that device. Are you guys by any chance also running ics on your notes? If this is the case, it could explain why so few have had the chance to notice the issue.

There's stereo recording in gingerbread. I noticed it the same way Ajax did, I was listening to a concert recording I made through headphones and heard it. Though...I also learned the note sucks at recording in loud environments
Sent from my GT-N7000 using XDA

the note has always recorded video in stereo. noise cancelling mic for L, normal mic for R. except i've only just noticed that its reversed as well.

I'm on Chainfire ICS and just made a test video and noticed it was in fact reversed stereo!
Now here's what's very interesting:
If I flip the Note so the home button is on the left, my video image comes straight (not upside down) and audio properly aligned!
At first I thought that the grayed out option on the screenshot would have something to do with it, but I think that's for the front facing camera, and it flips the video horizontally not vertically.
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Cheers!
Sent from my GT-N7000 using Tapatalk 2 Beta-4

Jade Eyed Wolf said:
I know it affects my i9100 and my P6800...
Click to expand...
Click to collapse
Okay now we're getting somewhere! So it's not just a problem with the Note which is comforting...well, to Note users anyway. At the same time if this issue is as widespread as JEW is illustrating then the general lack of information or even discussion on the matter, not just on this forum but on others as well, is strange to say the least. I guess I should point out that the former was an attempt at a condensed reference to Jade Eyed Wolf; not trying to be antisemitic.
Kame_boy said:
I believe i read on the sgs2 forums that ICS introduced stereo recording for that device. Are you guys by any chance also running ics on your notes? If this is the case, it could explain why so few have had the chance to notice the issue.
Click to expand...
Click to collapse
Actually I have yet to load any custom ROM. To be clear I am experiencing this reverse stereo issue with the stock 2.3.6 Gingerbread that shipped with the device. I don't know if stereo recording is built into the OS or if that functionality was added by the device manufacturer. I do know that HTC now has stereo video recording capability in some of their newer devices but haven't yet found any indication as to whether those devices also exhibit this reverse stereo behavior.
Rayan said:
If I flip the Note so the home button is on the left, my video image comes straight (not upside down) and audio properly aligned!
At first I thought that the grayed out option on the screenshot would have something to do with it, but I think that's for the front facing camera, and it flips the video horizontally not vertically.
Click to expand...
Click to collapse
Yes I also came up with the brilliant idea of simply turning my phone upside down to record video. The phone appears to know which way should be up during playback, but have you tried viewing that same video on another device? Try viewing that same video on your computer and you'll notice that regardless of how it appears on your phone it is indeed upside down! What's more the sound is STILL backwards relative to the video!
As you pointed out, Rayan, the "save as flipped" option is greyed out because it's only for self-recording mode. It essentially allows you to save video as a mirror image.
This is good that we are finally getting some discussion on this issue. Perhaps we will now be able to get to the bottom of it.

I've only found out about this today. So I registered and saw the noob video.
The left and right channels aren't actually reversed. The camcorder is just left-handed; that means the primary mic (bottom next to USB) is fixed to the left channel and the secondary (top) is fixed to the right. It's kept this way regardless of how your landscape is oriented.
You'll just have to remember to record with the record button on the left. That's really annoying. I hope this gets fixed in ICS.

me too..
Hi,
any news?? I am experiencing the same problem..

Annoying if you are using a flip cover, the flap has to be kept held up.

Turning upside down helps on the device itself. Note can fix it on during playback.
But on PC it is upside down.
Ps. Yeah , my Note has the same problem.

On the PC, you can just flip the audio using whatever video program

Oh yeah. Terrible audio recording. Hissing sound everywhere.
Sent from my GT-N7000 using xda premium

Have the same problem with reversed stereo. That problem appears on OFW 4.0.4, CM9 and CM10.
I tired to demux audio track, revert channels, encode to aac and mux video with correct audio.
Why CyanogenMod Team doesn't fixing this problem for a long time?

Recently i sold my Note and as a temporary solution bought S2.
Guess what! It has the same problem.

Nexus 6P - Since Replacing Battery, All Audio Function (in/out) Is Dead

Situation: despite a factory reset, I have no audio function, input or output - except via bluetooth, and even then BT won't support everything. The onboard speakers won't play audio for any app, including phone calls. The onboard mic won't pickup audio for any app, including phone calls. The same goes for the Google Assistant, which just says, "can't reach Google at the moment.". A wired headset will not play audio or pickup audio for any app. My bluetooth headset will play the audio from the YouTube app. However, on a phone call I can't hear the other person and she can't hear me. My podcast app (BeyondPod) will play audio, but only via my BT headset. Google Assistant doesn't work even with bluetooth.
I have an audio recording app ("Audio Recorder" by Sony). When I try to record audio (whether using onboard mic, wired mic or BT mic), it says, "Error - Could not start recording. Another app is using the microphone." However, no other app (that I know of) is using the system mic. In fact, I went into Settings \ app permissions and revoked microphone permissions from every single app, then tried to use Audio Recorder - it said it needed permission and I gave it. So at that point, it should be the only app with mic permission. Then I tried to record again, but it again gives me an error that another app is using the microphone.
And... it gets even weirder. Google Play Music (where I have a paid subscription) says, "Music temporarily unavailable - Music is temporarily unavailable. Be sure you're playing your collection on only one device at a time." Note: I am not playing GPM on any other device. When I open GPM on my Windows computer and try to play there, it says, "Unable to play music. Your music is temporarily unavailable from this device. Please try again later" so there's something weird with my Google account that (probably) has nothing to do with hardware or software on my Nexus 6P. And FWIW, I only ever listen on this computer and this Nexus 6P phone and I'm not actively listening on either device. In fact, there are no other "authorized devices" on my account.
All of this happened today after my battery was replaced by a local repair shop. (I had the dreaded, oft-reported "sudden shutdown" problem where my Nexus 6P would suddenly and without warning shut down at around 30-40%). After hours of futzing around trying to diagnose and repair this on my own, I took it back to them to check their work. They checked all connections and were adamant that they had not failed to reattach any ribbon connectors and hadn't damaged any hardware while replacing the battery.
I am more than freaked-out-puzzled and flumoxed over this. It makes no sense. I can't imagine a way to damage hardware that would explain this. Then again, for a software problem to happen at exactly the same time as a hardware change (or damage) seems very unlikely. And I have done a full factory reset. And then there's the weird issue with Google Play Music everywhere.
I don't know what to do or try next and I'm beyond frustrated. Please offer troubleshooting suggestions.

SoonerLater said:
Situation: despite a factory reset, I have no audio function, input or output - except via bluetooth, and even then BT won't support everything. The onboard speakers won't play audio for any app, including phone calls. The onboard mic won't pickup audio for any app, including phone calls. The same goes for the Google Assistant, which just says, "can't reach Google at the moment.". A wired headset will not play audio or pickup audio for any app. My bluetooth headset will play the audio from the YouTube app. However, on a phone call I can't hear the other person and she can't hear me. My podcast app (BeyondPod) will play audio, but only via my BT headset. Google Assistant doesn't work even with bluetooth.
I have an audio recording app ("[URL=" Recorder[/URL]" by Sony). When I try to record audio (whether using onboard mic, wired mic or BT mic), it says, "Error - Could not start recording. Another app is using the microphone." However, no other app (that I know of) is using the system mic. In fact, I went into Settings \ app permissions and revoked microphone permissions from every single app, then tried to use Audio Recorder - it said it needed permission and I gave it. So at that point, it should be the only app with mic permission. Then I tried to record again, but it again gives me an error that another app is using the microphone.
And... it gets even weirder. Google Play Music (where I have a paid subscription) says, "Music temporarily unavailable - Music is temporarily unavailable. Be sure you're playing your collection on only one device at a time." Note: I am not playing GPM on any other device. When I open GPM on my Windows computer and try to play there, it says, "Unable to play music. Your music is temporarily unavailable from this device. Please try again later" so there's something weird with my Google account that (probably) has nothing to do with hardware or software on my Nexus 6P. And FWIW, I only ever listen on this computer and this Nexus 6P phone and I'm not actively listening on either device. In fact, there are no other "authorized devices" on my account.
All of this happened today after my battery was replaced by a local repair shop. (I had the dreaded, oft-reported "sudden shutdown" problem where my Nexus 6P would suddenly and without warning shut down at around 30-40%). After hours of futzing around trying to diagnose and repair this on my own, I took it back to them to check their work. They checked all connections and were adamant that they had not failed to reattach any ribbon connectors and hadn't damaged any hardware while replacing the battery.
I am more than freaked-out-puzzled and flumoxed over this. It makes no sense. I can't imagine a way to damage hardware that would explain this. Then again, for a software problem to happen at exactly the same time as a hardware change (or damage) seems very unlikely. And I have done a full factory reset. And then there's the weird issue with Google Play Music everywhere.
I don't know what to do or try next and I'm beyond frustrated. Please offer troubleshooting suggestions.
Click to expand...
Click to collapse
I'd be even more adamant that the sound and mic were working phone before they opened it, and stopped working immediately afterwards. Quite suspicious . My guess is the daughterboard or ribbon cable to it were damaged during repair or not seated correctly. But to be sure you should flash the factory image from Google's site to completely rule out a software issue. Shine a flashlight in all ports looking for debris, especially the headphone jack. Also try disabling the camera app then rebooting. Just wondering, is it still quick charging?

That sucks bro is it a reputable shop that fixed your phone? Maybe you should get a second opinion if you can't get it to work.

hawkswind1 said:
I'd be even more adamant that the sound and mic were working phone before they opened it, and stopped working immediately afterwards. Quite suspicious .
Click to expand...
Click to collapse
It's entirely possible that the tech broke something, but I've been taking my family's devices to him for years. I trust him. He might be trying to cover his tracks, but I'm giving him the benefit of the doubt.
hawkswind1 said:
My guess is the daughterboard or ribbon cable to it were damaged during repair or not seated correctly.
Click to expand...
Click to collapse
That was my guess and that's what I told him when I went back to the shop. He took the back off and showed me the ribbon cables firmly attached. I didn't look through a magnifying glass, but all seemed in order. Maybe tomorrow after I've slept and can see better, I'll look again, this time with a magnifying glass.
hawkswind1 said:
But to be sure you should flash the factory image from Google's site to completely rule out a software issue.
Click to expand...
Click to collapse
After my original post, I did that. I used ADB and fastboot to reflash the February Angler 8.1 image (angler-opm5.171019.015) from Google's website. However, the behavior is the same.
hawkswind1 said:
Shine a flashlight in all ports looking for debris, especially the headphone jack.
Click to expand...
Click to collapse
Done.
hawkswind1 said:
Also try disabling the camera app then rebooting.
Click to expand...
Click to collapse
Did that. No change in behavior.
hawkswind1 said:
Just wondering, is it still quick charging?
Click to expand...
Click to collapse
h
It is still quick charging.

I think this is my last idea without opening the phone. Try disabling the headphone jack with this app. I tested and it does work on 8.0.1 6P https://play.google.com/store/apps/...settoggle&hl=en&rdid=com.bjemtj.headsettoggle
You could root and disable the noise cancelling mic on the back from build.prop. Long shot but worth a try I guess.

Same issue... Solved
I had the same issue after replacing my Nexus 6P battery by myself. After the new battery went in, everything looked fine, until I received a call... no audio. Youtube, music, videos... no audio with and without headphones.
Some suggested consecutive 5-6 restarts, which didn't solve it. Other suggested different apps to change settings, but that didn't work for me either.
I suspected a loose connection. It seemed like the phone was not detecting the mic and speakers. I checked the cable that goes over the battery, and made sure all connectors were properly plugged in. This was not it.
I was really careful with removing the back cover plates when I first disassembled the phone. I used a soldering heat gun at relatively low heat, so I suspected that something may have gotten messed up at the top (camera) or bottom (charging port) areas. I removed the headphone jack and proximity sensor, then reassembled them. I then removed the PCB at the bottom (charging port) and noticed that it connects to the bottom speaker through spring loaded pins. I think that this was the culprit: It was not making a good connection to the speaker. It worked perfectly fine after I assembled everything together again.

wmadwmad said:
I had the same issue after replacing my Nexus 6P battery by myself. After the new battery went in, everything looked fine, until I received a call... no audio. Youtube, music, videos... no audio with and without headphones.
Some suggested consecutive 5-6 restarts, which didn't solve it. Other suggested different apps to change settings, but that didn't work for me either.
I suspected a loose connection. It seemed like the phone was not detecting the mic and speakers. I checked the cable that goes over the battery, and made sure all connectors were properly plugged in. This was not it.
I was really careful with removing the back cover plates when I first disassembled the phone. I used a soldering heat gun at relatively low heat, so I suspected that something may have gotten messed up at the top (camera) or bottom (charging port) areas. I removed the headphone jack and proximity sensor, then reassembled them. I then removed the PCB at the bottom (charging port) and noticed that it connects to the bottom speaker through spring loaded pins. I think that this was the culprit: It was not making a good connection to the speaker. It worked perfectly fine after I assembled everything together again.
Click to expand...
Click to collapse
@wmadwmad do these photos show the spring loaded pins that you refer to?
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Yes, thanks for sharing these images. I suspect pins 7 and 8 were not making good contact with the speaker.

Before I read @wmadwmad's post, I ordered another 6P off of Swappa. I'm not going to try to cancel out that purchase, but after it arrives, I'm going to take my existing 6P apart well enough to look at the daughterboard and see if I can get my existing phone working again. I might even order a new daughterboard ($14.39) and lower speaker board ($12.99) from GPD. If I can get it working again, I may keep it as a spare or sell it on Swappa myself. Hmm....
I really need to wait until the replacement phone arrives before tearing into the existing phone. Must be patient... which is my poorest skill.

Hi guys, I think I solved the problem.
After a factory reset, my phone didn't play any sound from the speakers (neither the top nor the bottom), couldn't record anything from the mic, couldn't record any type of video with the stock Google camera ("Can't connect to the camera" or 0:00 seconds long videos) and YouTube acted weird sometimes.
I spent to days looking for a solution, and I understood that the problem was in the headphone jack. It remains triggered as if there were headphones inserted, someone resolved inserting and removing a real device in the headphone jack 3 or 4 times, but it was not my case.
I took the phone apart, physically disconnected the headphone jack and then rebooted the device. All the problems are gone! The sounds came back perfectly from both speakers, the camera can now record video and the mic is working. After this test I turned off the phone, reconnected the headphone jack, rebooted and still no problems. The headphone jack works fine too, and YouTube has no problems reproducing videos.
I even tried two factory reset and everything is still working fine! I hope to be helpful to someone, this procedure has solved my problem!

mattiabiondi said:
Hi guys, I think I solved the problem.
I took the phone apart, physically disconnected the Jack Audio and then rebooted the device. All the problems are gone! The sounds came back perfectly from both speakers, the camera can now record video and the mic is working. After this test I turned off the phone, reconnected the Jack Audio, rebooted and still no problems. The Jack Audio works fine too, and YouTube has no problems reproducing videos.
I even tried two factory reset and everything is still working fine! I hope to be helpful to someone, this procedure has solved my problem!
Click to expand...
Click to collapse
By "jack audio" I trust you refer to the headphone jack?

SoonerLater said:
By "jack audio" I trust you refer to the headphone jack?
Click to expand...
Click to collapse
Yes, sorry for my bad english. I've corrected

Firstly, thanks for your solution. However it doesn't work for me.
When I tried to play music, it will show the message that audioFX stops running. And of course, all sound has gone. Even mic is not working.
Everything happened after my replacement of battery. Maybe I did something wrong in the procedure of replacement.
I tried to disconnect headphone jack, and daughter board and reconnected them finally. But nothing changed, it doesn't work at all. Does somebody encountered the same problem and found the solution? Just give me some suggestion please.:crying:

loading。。。 said:
Firstly, thanks for your solution. However it doesn't work for me.
When I tried to play music, it will show the message that audioFX stops running. And of course, all sound has gone. Even mic is not working.
Everything happened after my replacement of battery. Maybe I did something wrong in the procedure of replacement.
I tried to disconnect headphone jack, and daughter board and reconnected them finally. But nothing changed, it doesn't work at all. Does somebody encountered the same problem and found the solution? Just give me some suggestion please.:crying:
Click to expand...
Click to collapse
Have you tried to disconnect only the headphone jack and turn on the phone? Does it works?

mattiabiondi said:
Have you tried to disconnect only the headphone jack and turn on the phone? Does it works?
Click to expand...
Click to collapse
yeah, I've tried what you said. Unfortunately, it's not useful. Now, I believe there's something wrong with my motherboard. By the way, my phone's camera doesn't work well, too. The problem may be beyond my repairing ability.

Hi. Yes, there is another possibility actually. It depends whether you're somehow having trouble with the accelerometer(screen rotation) too.
If this is the case, then I can tell you from personal experience that you might be having issues with the ribbon cable which runs behind the volume buttons, almost all the way on left side of the device. The engineers who designed the phone made an absurd decision as to render this simple ribbon cable as one of the critical connections in terms of Audio and accelerometer as I mentioned.
I had a spill once and though going through the insides and the board with a %99 alcohol, and cleaned throughly, the only function hasn't returned was audio and ability to make calls regarding to that. I did find some threads with almost same complaints that time and figured it out by replacing the cable from a broken variant(parts were not readily available on eBay by then).
So give this a go and write back if it actually turns out to be the culprit the way it was for me. And go easy with the cable in case you will need to replace it, start with the module-ish ends sitting on thr bezel first.
-wejgomi

loading。。。 said:
yeah, I've tried what you said. Unfortunately, it's not useful. Now, I believe there's something wrong with my motherboard. By the way, my phone's camera doesn't work well, too. The problem may be beyond my repairing ability.
Click to expand...
Click to collapse
In my case the two problems were connected to the headphone jack, but try what @wejgomi said and let us know

mattiabiondi said:
In my case the two problems were connected to the headphone jack, but try what @wejgomi said and let us know
Click to expand...
Click to collapse
Now that you mention it, I did have issues with Camera not functioning, opening black screen either when that happened. Especially the front cam, seems like the symptoms do match. Give it a try and report.

wejgomi said:
Hi. Yes, there is another possibility actually. It depends whether you're somehow having trouble with the accelerometer(screen rotation) too.
If this is the case, then I can tell you from personal experience that you might be having issues with the ribbon cable which runs behind the volume buttons, almost all the way on left side of the device. The engineers who designed the phone made an absurd decision as to render this simple ribbon cable as one of the critical connections in terms of Audio and accelerometer as I mentioned.
I had a spill once and though going through the insides and the board with a %99 alcohol, and cleaned throughly, the only function hasn't returned was audio and ability to make calls regarding to that. I did find some threads with almost same complaints that time and figured it out by replacing the cable from a broken variant(parts were not readily available on eBay by then).
So give this a go and write back if it actually turns out to be the culprit the way it was for me. And go easy with the cable in case you will need to replace it, start with the module-ish ends sitting on thr bezel first.
-wejgomi
Click to expand...
Click to collapse
thanks for your suggestion, but I find little information about the ribbon cable behind the volume button. So I want to post some pictures to check if I understand your suggestion well.
And if it is just the cable you mentioned, what should I do now. (I'm new here)

Yep, that's it. I would start by checking the connectors in the mobo, if that doesn't help, go eBay a new one, I doubt it would break the bank. Remember to check if your symptoms actually matches with what I said before everything. Gl.

Note 20 Ultra + two JBL Charge 4 sound distortions, cracking sound

Anyone else have the same setup and have sound problems?
I can connect to 1 speaker without getting cracking sound, but as soon as I connect the second speaker, distortions and cracking sound begins. Tried factory reset speakers, also tried switching main speaker, party mode and stereo mode, same results =/
Its Note 20 Ultra related, cause our Galaxy S20 or Tab S6 do not create this sound error when they connect to the same JBL Speakers.

They're bt?
Connections>Bluetooth>Advanced
Play with the settings there.

I don't know if it can solve the issue, but if it's Bluetooth connected, you can first try to disable absolute volume in the developer settings.
For it to work a reboot of the phone may be needed.
It basically makes the volume control of the Bluetooth devices independent of the phone's one, but oddly enough it changes the sound quality for the better on my side, and I've read it can solve some issues.

Sounds like bandwidth problems.
Might be the n20u is struggling to keep the data rate up.

corb06 said:
Anyone else have the same setup and have sound problems?
I can connect to 1 speaker without getting cracking sound, but as soon as I connect the second speaker, distortions and cracking sound begins. Tried factory reset speakers, also tried switching main speaker, party mode and stereo mode, same results =/
Its Note 20 Ultra related, cause our Galaxy S20 or Tab S6 do not create this sound error when they connect to the same JBL Speakers.
Click to expand...
Click to collapse
Check in developer options, there are a load of BT settings you can change in there, including AVRCP, my JBL earphones use AVRCP 1.5 (1.4 set as default) also the codec used can be change, bits per sample etc
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blackhawk said:
They're bt?
Connections>Bluetooth>Advanced
Play with the settings there.
Click to expand...
Click to collapse
Not much settings there to change around.
Nastrahl said:
I don't know if it can solve the issue, but if it's Bluetooth connected, you can first try to disable absolute volume in the developer settings.
For it to work a reboot of the phone may be needed.
It basically makes the volume control of the Bluetooth devices independent of the phone's one, but oddly enough it changes the sound quality for the better on my side, and I've read it can solve some issues.
Click to expand...
Click to collapse
OK, Ill look into that. However this doesnt seem to be volume affected, cause its making interferance sound on low and high volumes. I think it makes less interferance when music isnt as intesive though...
coilbio said:
Sounds like bandwidth problems.
Might be the n20u is struggling to keep the data rate up.
Click to expand...
Click to collapse
Yeah. Today I tried connecting both speakers at same time with its own bluetooth connection to the phone, and it worked flawlessly. But when I use dual Bluetooth from phone, I dont get the speakers in Stereo mode, so it looses the entire point of having two of these JBL speakers. When I connect to one speaker and have the audio link to the next speaker with JBL connect, the interfernence, cracking noise starts at once. Almost like its loosing connection. And it doesnt matter if its close or 10 meters from speakers. Also tried disconnecting my SmartWatch from phone, disabled Wifi, mobile data and lots of stuff.
*Detection* said:
Check in developer options, there are a load of BT settings you can change in there, including AVRCP, my JBL earphones use AVRCP 1.5 (1.4 set as default) also the codec used can be change, bits per sample etc
Click to expand...
Click to collapse
Interesting find, never saw this before. I will definately look into this, might be a solution here somewhere...

corb06 said:
Not much settings there to change around.
Click to expand...
Click to collapse
Just 2 toggles on my version. Try toggling them.
Easy voodoo fix if it works...
Samsung has had a lot of issues with these screwing up bt sound on Buds. One of the latest Wearables updates finally fixed it I think after over 2 years.

Hi
I have the same problem with n10 plus and Xtreme 2
I change to boombox 2 and solved the problem
Problem was compatible from Samsung bt5 to jbl bt4. 2
After change jbl to bt5.1 the problem was solved