I will try to keep this short and simple.
In July I ordered the bogo s8+ from Samsung. The wife's came first but didn't work right out of the box(wouldn't stay connected to the cell towers). After talking to tmobile and Samsung tech support Samsung told me to send the phone back to. They gave me a label and I sent it back.
Here is where everything goes to ****.
Ups takes my phone in early august and it disappears. No tracking. For the first 2 weeks in August I was arguing with Samsung and ups and getting nowwhere. Then all of sudden I get an email from Samsung in the middle of august with a refund confirmation for 850. I never get the refund. And no one can figure out where the email came from. I have talked to e-commerce department tons of times and i have been told 3 times that the refund will be given on Friday. It never happens.
So today at work I get another email saying the my phone has arrived at the repair center. I check the tracking number again and it still says it is lost.
I called th repair center and ask guy how a phone that was lost almost 2 months ago just got delivered. tells me the phone has been sitting on the lost phone shelf.
I have probably spent 10 plus hours talking to these dumb asses.
They are giving me 100 dollars to spend at the Samsung store and a wireless phone charger.
You would think that if a phone does missing that would have been the first place they would have looked.
I did right the repair number on 3 sides of the box.
Like I said this is a condensed version
Thanks for reading my rant.
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Samsung is the worst customer support I've ever dealt with. They renewed my free trial of premium care 5 days before the renewal day so I called in to ***** and they promised a refund. However, I got billed again this month. It's been over a month since they promised a refund for the initial charge and 2 weeeks for the most recent one.. I think I'm going to have to do a chargeback on those mofos. I've had it with them. I'm never going to do another free trial from them again.
Dont spam noob.
Related
So I ordered 2 Evo's for 2 phone lines. We got 2 Evo's in the mail everything is cool.
Can you see whats wrong with this bill?
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Appearently they doubled my order, and just forgot to give me the other half. I called and they said they can NOT cancel it and it has not been shipped. But they need to see if in the next week or two it gets shipped before I can send them back to them and get a credit.
Anyone hear or have this happen to you? Or am I just lucky?
That's one hefty bill..
Woah, that's a lot of evo's! You should make them ship the other two then sell them on ebay for a profit.
mrono said:
Woah, that's a lot of evo's! You should make them ship the other two then sell them on ebay for a profit.
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I was going to if they sent them to me. That was in my original post, but I took it out cause, I dunno why...
You do realize to keep the other two at that price you'd have to activate them and do a 2 year contract. Are they letting you short pay the bill and not pay the portion of the bill that has those 2 extra evos?
Edit: Btw I see one problem with your bill. Where is your insurance? No way I'd get these phones without insurance. They're $450 off of contract.
@Donatom3 Finders keepers! I know that will be mad, but what about me? I have to deal with all of this and pay for it all up front to avoid late charges, and clearly the error is on their side, should I get something for my 2 hours on the phone and $700 loan to them?
Landmine said:
@Donatom3 Finders keepers! I know that will be mad, but what about me? I have to deal with all of this and pay for it all up front to avoid late charges, and clearly the error is on their side, should I get something for my 2 hours on the phone and $700 loan to them?
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Well if it was me, I would have let the phone rep know that I'm paying the bill minus the two extra phones, since I have not received anything I am not paying for it. I'm sure someone over there will understand and let you short pay the bill.
About a week and 5 hours on the phone later, still is an open issue. The Customer Service Department is awesome, the Orders and Warehouse people are not helping at all. They said the order is still pending and they cant track the extra phones so until they turn up I'm getting billed.
I feel like I'm with the Death Star all over again! Come on Sprint! You're better than this.
Dude have you spoken to a manager? Im sure if you talk to one things might go smoother, get names, employee ID numbers, follow up with this information and if a rep can't help resolve the issue, get a manager, if the manager don't help go higher up.
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Oddly enough I tried the online chat, and they had the issue fixed in about 15 minutes, while I watched the Simpsons on my other monitor.
Life is good again.
I dont know if its just the store I go to (Kaahumanu Maui, if youre lucky enough to be here) or if its sprint policy to help the customer out. When i first got my phone in June I jacked it up starting with getting water under the screen from the retarded protector kit, and secondly messing up the root process and bricking it. I took it back and told them Norton antivirus kept asking for a password which i never did put in (really did happen) but I didnt mention it happened during the root process which screwed the whole thing up... They tested it it wouldnt get past fastboot so they Just handed me a new phone no questions asked and for $0.
Screw up two on my part. I have been trying to get hdmi working with no luck. So the genius I am decided to clean the port with a qtip soaked in alcohol. It didnt work. So I unrooted and took it back to the store. Told them the Hdmi isnt working and I dont have insurance. They check it out and see the water indicator inside the phone (right next to the hdmi port! so dont clean it with anything wet) was red, also the hdmi connections were corroded. But the tech tells me dont worry usually you would have to just buy a new phone but this is what we will do. Pay $35 now and we will say we fixed your phone, then you can add insurance as its allowed after a repair. After that they just reported that I needed a new phone haha so i got a new phone for about $50. Im cancelling the insurance after a couple months and I get the new one all rooted and set up . Hope your experience is as good as mine.
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beesneazy said:
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Lol.
What a gypsy.
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Or...just call, complain about the slow data speeds and they'll just offer to swap out your phone, since that's obviously cheaper than actually fixing their network.
I believe I have a logical explanation. I about 2 months ago, found a sprint store that would do service on my phone. While there they informed me that sprint had up until that time, (about 2 months ago) had a very loose warrenty exchange policy. The phone could have physical damage, and as long as you reported a "Warrenty Issue" they would exchange it. They tightened it up, any signs of physical damage they won't service it. If the power button area gets 2 cracks, they won't service it. It was nice of them to do that little paperwork shuffle to get you insurance. good luck!
Hello,
I dropped my phone in to my local Three store as I was having the low mic issue. I only had the motherboard changed 2 months ago and had the low mic issue since I got it back.
When I went in to collect it I was told that they are not fixing is as un authorised repairs had been done on it. I questioned this and after the sales assistant made a quick call was told it was because of my custom firmware.
I remember before being told that Samsung was repairing phones with custom Firmware.
Have they changed?
I found out that Three did not send it back to Samsung but there own in house repair center.
I am contacting Samsung Directly to see what they say. And pointing them in the direction of this post.
The only reason I picked Samsung was a few years ago HTC started locking their bootloaders and Samsung came out straight away saying they would never do this. I seen Samsung as Modder friendly. Seems not so any more
Here are the two letters I got when collecting the phone....
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Please chip in with your ideas or anything else you want to say.
Thanks
I just sent Samsung the following
Hello,
I dropped my phone into my local Three store(Ireland) as the mic was very low on calls but ok on speaker. I had previously had the Motherboard replaced as the phone was not booting.
The phone was returned to me today not repaired and was told it would not be repaired as it had custom firmware on it.
I know it is in the T&C that this voids the warranty but I was lead to believe that Samsung was modder friendly. And was repairing phones with custom firmware. I do note your stance when HTC started locking there bootloaders and Samsung came out and stated that theirs are not locked down and wont be.
I have posted the issues I am having on the following sites so far.
http://forum.xda-developers.com/showthread.php?p=32660590#post32660590
http://androidforums.com/galaxy-s2-...g-three-refused-repair-phone.html#post5066973
http://forums.pinstack.com/f60/samsung_three_refused_to_repair_phone-135200/#post1340783
I will keep these posts updated as I feel the large android community should know if Samsung has changed its stance on this.
Hoping you can help,
Vincent McDonnell
customer satisfactionof samsung isnt good,it was normal
I bought an HTC One about a week and a half ago and debating on returning it. I have until Friday, exactly two weeks from the day I bought it, to decide whether or not to return it. The G2 it looking more and more like the direction that I want to be going. I bought my One from costco so technically I can exchange up to 90 days after if they get it but I would hate to bank on them getting it in that window and end up with something I'm not 100% sure about. Just curious if anyone knows when costco will be getting the G2 for verizon? May help me make my decision.
Idk about when Costco will get it but u returned my HTC one for the g2 and its a great phone. The only thing I miss is the 2 speakers on the front. I can still hear this one though just not as loud.
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Agree everything else is better but boomsound. Some people like aluminum but then they cover or up with a rubber case just to protect it anyway.
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I do know that they have the at&t G2, so it is possible they will get the verizon G2, but no one knows when or if costco will get the phone because LG's are not typically big sellers. Verizon has a lot of exclusive motorola phones, which costco loves to sell over other phones so there's no way to be sure. I talked to a costco mobile rep and he said that if they are getting a phone they get a presentation for that phone and it is released two weeks later. You can keep checking back in or calling, personally I didn't want to play the waiting game and my phone was limping, so I just went ahead and upgraded.
Hey there. They will have this device on Home Delivery. You pay in store and they ship it to your house via UPS 3 day. I'm told they will have it this weekend nation wide for delivery. For 179.99!!
Edit: available now! Just got word !
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Well I decided to play it safe and just return my HTC One today. I went to the verizon store and spent a fair amount of time playing with the G2. I think that is going to be my next device. Waiting for Verizon to update my account with the contract reversal so that I can upgrade to the G2. From what I understand that is a coupon code that you can use to order it online through Verizon and save 60 bucks. Think I may go that route. We'll see.
looks like its on sale... are they trying to get rid of it?!
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What do you guys think about fi?
Clearly, the Android gods are calling you to feast with them in the glorious halls of Techalla.
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Exact same thing happened to me
SysAdmNj said:
What do you guys think about fi?
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Go to the casino too, it's your day!
Play the Lottery!
I'm on the fence about joining fi as well. Got an invite sitting in my email for over a week
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Everyone did...
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Within 12 hours of my preorder on Sept 29th I received an email from Fi saying I had been accepted. I had been waiting for at least 2 months. Waiting till the phone arrives to port my AT&T number over. Little scared to shed the very reliable and wide spread AT&T service for a T-Mo/Sprint hybrid. Last time I had either of those services (2011?) they were pretty horrible. Hoping time has remedied some of their previous problems.
aygriffith said:
Within 12 hours of my preorder on Sept 29th I received an email from Fi saying I had been accepted. I had been waiting for at least 2 months. Waiting till the phone arrives to port my AT&T number over. Little scared to shed the very reliable and wide spread AT&T service for a T-Mo/Sprint hybrid. Last time I had either of those services (2011?) they were pretty horrible. Hoping time has remedied some of their previous problems.
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Tmobile is great but sprint is still complete garbage. Enjoy lol
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Thinking of trying to see how much open wifi there actually is. $10 per gb isn't ideal for me especially since I'm on a family plan but I like the idea of having my number in hangouts accessible on all devices
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